Member Engagement Tools
Software tools focused primarily on helping health plans engage members; tools offer telehealth services to enrolled members.

Recent Insights
Key Findings:
- Patient Experience Improvement Technology
- Qualtrics, Feedtrail & Quality Reviews Enable Prompt Responses by Bringing Patient Needs Front and Center
- Customers Generally Satisfied with Industry Mainstays Press Ganey & NRC Health; Opportunities Exist for Better Usability, More Customization
- Data Is King—Led by Qualtrics, Feedtrail, and Quality Reviews, Top Outcomes Center around Faster, Better Decision-Making
- Vendors At a Glance
- Voice of the Customer
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Performance Data
Overall Score by Product
Overall Score by Question Topic
Provider Facility Size by Product
Provider Facility Type by Product
Reducing Filters
Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.
This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.
We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.