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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Northern Europe)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

AGFA HealthCare's system is more cost efficient than most other solutions. In terms of my money's...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

AGFA HealthCare's solution has to be easy to work with for both radiologists and our staff. There...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We've had major problems with the support from the AGFA HealthCare team. They are much better now,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

AGFA HealthCare has good innovations. They showed us a vision for the orchestration solution, and we...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

AGFA HealthCare works very well. They have many good solutions when it comes to evaluating their...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

We're satisfied with AGFA HealthCare’s training in the sense that we don't have many training needs...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We have a regular meeting with AGFA HealthCare to go over support tickets, so that is very nice. I...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

AGFA HealthCare's innovation and development have improved over the last year. I think they have a...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

I understand AGFA HealthCare’s approach to AI. I think they're being a bit cautious and watching...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

All in all, I'm quite positive about AGFA HealthCare. We switched to Enterprise Imaging for...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Our radiologists would rather be on another solution. My radiologists think that this other PACS...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We have some new features with Enterprise Imaging for Radiology and several projects that we're...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

For years, I've been trying to get AGFA HealthCare to be more proactive. They react well to the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I think AGFA HealthCare could be more transparent about costs, investments, and why certain projects...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

With AGFA HealthCare, I think they can improve a lot more in guiding us through developments and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Things are going well with Enterprise Imaging for Radiology. We have very good performance, so...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Manager

Our radiologists are not always happy with Enterprise Imaging for Radiology, but that's also...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The challenge is that there are so many things pushing development, like AI solutions. We have to...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Enterprise Imaging for Radiology is expensive, and that is difficult. But we are dependent on the system....

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

What I hear from our users is that they are actually very pleased with using AGFA HealthCare's PACS....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

AGFA HealthCare’s training has improved. They have made a whole lot more available online. They have...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We don't have so many issues with Enterprise Imaging for Radiology. But it's very clear to me that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

It is important that AGFA HealthCare uses the standards of our region. They need to make sure they...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

With AGFA HealthCare, it would help to have internal cooperation within the organization. That is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

AGFA HealthCare's biggest strength is that they have knowledgeable staff members.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Enterprise Imaging for Radiology's uptime is high. This is important for a hospital that is largely...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Ophthalmology is the biggest opportunity for improvement in the solution. AGFA HealthCare could have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

AGFA HealthCare could give faster feedback concerning the implementation of new applications. Often,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The biggest area for product improvement is the integration of AI that helps augment throughput.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

AGFA HealthCare's biggest strengths are their know-how and the fact that they have a good product. I...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

AGFA HealthCare could have quicker development and responsiveness. They have no real AI strategy. It...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Enterprise Imaging for Radiology is a good product. I like the PACS pieces, like 3D linking.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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The biggest opportunities for product improvement are in stability, further development with AI, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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To improve my experience as a customer, the vendor could give better service, create a more...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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The product is there but does not necessarily improve my day due to very limited evolution that is...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

We have been working with AGFA HealthCare for years, and our experience has fluctuated. Sometimes we...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

No vendor keeps all promises. AGFA Healthcare does what they can, but they are also dependent on...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There is no real reason for me to change vendors at this time. If we look at other PACS vendors,...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

The upgrades are good. But they are not the main problem. We had some problems in the past where...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

We have had some training in the past, of course. We also have an ongoing training system or...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We have no problems with integration with other systems. Our PACS has a direct link with our EMR....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

If I had been asked a few years ago about the product’s quality, I would have given the system a low...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

There are always some things that are not embedded, but that is normal. If we have advanced things,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The most important thing the vendor did was the installation of RUBEE AI. It made it possible for me...

Comment Tone Positive
Pillars Loyalty, Operations, Product
Evaluation Unrated

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Director

The most important thing AGFA HealthCare can do to better serve us going forward would be to try to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Sometimes the vendor’s support is very good. Sometimes it is not good. Most of the time, I get a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The vendor is leading communication, and they are doing very well. I see certain announcements pass...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

AGFA HealthCare is easily approachable.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The product is easy to use. It is broadly applicable in a hospital, and it serves multiple functionalities....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We would like more export options that we can send to other hospitals. At the moment, there are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

The product was designed by engineers without enough input from users such as practicing physicians....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

The main strength of the vendor is the high reliability of the product, with very few breakdowns....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The vendor always makes promises that problems will be solved, so we are always disappointed when...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

Integration is less important with Enterprise Imaging for Radiology because we have the DICOM...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We stopped using AGFA HealthCare’s AI modules because we aren't getting the value for the money we...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Analyst/Coordinator

We have a service contract, and everything is part of the service. We have to pay for additional...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

The greatest opportunities for product improvement are enhancing speech recognition capabilities and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

To improve the customer experience, the supplier could hold user meetings in our region and provide...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Everything from AGFA HealthCare is really expensive. We have to pay for each link and test we ask for....

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

The most important thing for us is that Enterprise Imaging for Radiology is a very stable system....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

AGFA HealthCare could improve the product through easier implementation of AI. I would also like...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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