Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Northern Europe)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship, Product
AGFA HealthCare could have quicker development and responsiveness. They have no real AI strategy. It...
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Product
Enterprise Imaging for Radiology is a good product. I like the PACS pieces, like 3D linking.
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Product
The biggest opportunities for product improvement are in stability, further development with AI, and...
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Relationship
To improve my experience as a customer, the vendor could give better service, create a more...
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Product, Value
The product is there but does not necessarily improve my day due to very limited evolution that is...
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Relationship, Product
We have been working with AGFA HealthCare for years, and our experience has fluctuated. Sometimes we...
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Relationship
No vendor keeps all promises. AGFA Healthcare does what they can, but they are also dependent on...
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Loyalty, Value
There is no real reason for me to change vendors at this time. If we look at other PACS vendors,...
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Operations, Product
The upgrades are good. But they are not the main problem. We had some problems in the past where...
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Operations
We have had some training in the past, of course. We also have an ongoing training system or...
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Product
We have no problems with integration with other systems. Our PACS has a direct link with our EMR....
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Product, Value
If I had been asked a few years ago about the product’s quality, I would have given the system a low...
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Product
There are always some things that are not embedded, but that is normal. If we have advanced things,...
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Loyalty, Operations, Product
The most important thing the vendor did was the installation of RUBEE AI. It made it possible for me...
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Relationship
The most important thing AGFA HealthCare can do to better serve us going forward would be to try to...
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Relationship
Sometimes the vendor’s support is very good. Sometimes it is not good. Most of the time, I get a...
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Relationship
The vendor is leading communication, and they are doing very well. I see certain announcements pass...
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Relationship
AGFA HealthCare is easily approachable.
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Product
The product is easy to use. It is broadly applicable in a hospital, and it serves multiple functionalities....
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Product
We would like more export options that we can send to other hospitals. At the moment, there are...
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Product
The product was designed by engineers without enough input from users such as practicing physicians....
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Relationship
The main strength of the vendor is the high reliability of the product, with very few breakdowns....
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Loyalty, Relationship
The vendor always makes promises that problems will be solved, so we are always disappointed when...
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Product
Integration is less important with Enterprise Imaging for Radiology because we have the DICOM...
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Loyalty, Value
We stopped using AGFA HealthCare’s AI modules because we aren't getting the value for the money we...
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Culture, Value
We have a service contract, and everything is part of the service. We have to pay for additional...
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Product
The greatest opportunities for product improvement are enhancing speech recognition capabilities and...
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Relationship
To improve the customer experience, the supplier could hold user meetings in our region and provide...
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Culture, Value
Everything from AGFA HealthCare is really expensive. We have to pay for each link and test we ask for....
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Relationship, Product
The most important thing for us is that Enterprise Imaging for Radiology is a very stable system....
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Relationship, Operations
AGFA HealthCare could improve the product through easier implementation of AI. I would also like...
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Product
We had some minor troubles years ago, but Enterprise Imaging for Radiology has evolved and is more...
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Relationship, Product
AGFA HealthCare tries to provide a solid and well-working product, and it is definitely competitive...
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Culture, Value
What I like about AGFA HealthCare is that we can implement AI from external parties into the system,...
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Value
AGFA HealthCare charges for the implementation of minor things, but it is always like that with...
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Relationship
AGFA HealthCare’s support people are quite good. If we have a problem, they try to fix it. We have a...
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Product
AGFA HealthCare has been working on a workflow organizer so that we can easily send dedicated exams...
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Relationship
To improve my experience as a customer, the vendor could be more service minded by showing greater...
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Product
AGFA HealthCare and Enterprise Imaging for Radiology are very flexible. The product is maintainable...
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Operations
We can do most things in Enterprise Imaging for Radiology ourselves, but the specialized things,...
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Product
The integration between Enterprise Imaging for Radiology and other products is very flexible. The...
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Relationship
I’m very satisfied with the support from AGFA HealthCare. They actively monitor the system for...
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Culture, Relationship, Operations
At one point, we had to do a patch for the system, and I asked for the test results so that I could...
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Loyalty, Product, Value
The system's quality is good. Its integration is also good because our RIS is with another vendor,...
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Loyalty, Relationship
For improved satisfaction with AGFA HealthCare, we need closer communication with the development...
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Relationship, Operations
AGFA HealthCare could do better with the people who are out teaching in clinics and the way they...
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Operations
A while ago, AGFA HealthCare got new employees from our region, and that helped a lot with their...
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Loyalty, Relationship
We must decide whether to continue integrating our PACS and RIS or whether to get a new system that...
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Product
One of the biggest opportunities for product improvement lies in the scheduling functionality....
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Product
Enterprise Imaging XERO Viewer is fast and stable.
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Product, Value
The biggest opportunities for product improvement include enabling mobile access, offering a...
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Relationship, Product
The vendor’s greatest strengths are their expertise, their professionalism, and their consistently...
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Commentary Summary
Comment Type Breakout