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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Southern Europe)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

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Neutral
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User Commentary

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Physician

Over the next year, AGFA HealthCare should focus on moving to the web version in a reproducible,...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Physician

I would like AGFA HealthCare to present us with new artificial intelligence solutions that could be...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Physician

We have had AGFA HealthCare's product for years. It has not always been an improvement, but today,...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

In terms of support, we always have the AGFA Healthcare person present on-site, so that works very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

To improve, AGFA HealthCare could integrate the system with AI.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

After a period of not using Enterprise Imaging for Radiology, the vendor's assistance should be...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Physician

Things are going quite well with AGFA HealthCare. There was an initial period a few years ago when...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

To improve my experience, AGFA HealthCare could have more effective image linking and association....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I would say that the vendor is going in the right direction. AI is the right path, and we are there....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

In my opinion, there is potential in AI, but it seems to me that AGFA HealthCare is quite...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Whenever AGFA HealthCare is called because of any kind of issue, the response times are quick and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I would recommend Enterprise Imaging for Radiology because, within the context of a RIS and PACS,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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The supplier's biggest strengths are their availability, responsive support, and innovative vision.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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The biggest opportunity for product improvement is the AI software integration.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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What I like most about the product is its versatility and comprehensive functionality.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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The supplier could improve my experience as a customer by providing a RECIST solution and...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

Like with everything, I always think the system could be cheaper, but in general, Enterprise Imaging...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

Enterprise Imaging for Radiology is a product that works. We have had it implemented for many years...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CIO

This product evolves slowly because it is a medical product, so it cannot evolve at the same pace as...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

The relationship with the vendor is fluid and satisfactory. I am very happy with them. In terms of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

In terms of areas of improvement, some videos can't be recognized, and there could be more...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

AGFA HealthCare's strengths are stability and their people. I like the efficiency of the product.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

What I like most about the product is its usability and speed.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

In order to improve the customer experience, the vendor could provide monthly service reports,...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The vendor’s main strength is their closeness, although at times, that can also be a drawback when...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

The main opportunities to improve the product are to talk with customers about their needs and avoid...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

AGFA HealthCare is not particularly innovative. They should focus a bit more on innovation. That is...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

When we first changed to Enterprise Imaging for Radiology, things were a bit difficult because we...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

AGFA HealthCare is very collaborative, and compared with other vendors that are also very large...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The vendor’s main strengths are their listening skills and their planning during the development phase....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

What I like most about the product is that it is simple to use and versatile.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The main opportunity for product improvement includes incorporating built-in AI capabilities and...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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One change that would improve my experience as a customer would be greater proactivity from the vendor....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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The vendor’s greatest strengths are their service and reliability.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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What I like most about the product is its ease of use.

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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The greatest opportunity for product improvement is integration with AI and making more integrations...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

We are a very small facility, and AGFA HealthCare does big conferences for their new features and...

Comment Tone Negative
Pillars Culture, Relationship, Operations
Evaluation Unrated

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CIO

My favorite thing about Enterprise Imaging for Radiology is the functionality of the integrated...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We do not have any problem with Enterprise Imaging for Radiology. The radiologists use it daily, and...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

I would like to see improvements to our ability to anonymise studies that can't be anonymised on the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

AGFA HealthCare's support is quick to help or at least write to say that they are reviewing or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

What AGFA HealthCare sells is what we get. The product is very simple to use, and its integration...

Comment Tone Positive
Pillars Culture, Operations, Product
Evaluation Unrated

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