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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (UK / Ireland)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

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User Commentary

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CTO

Our radiologists probably don't see a big difference working with Enterprise Imaging for Radiology...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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CTO

We work with someone from AGFA HealthCare who is great. They have really good conversations with us...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CTO

AGFA HealthCare's support team needs to be more proactive. They should be aware of our issues...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CTO

The vendor is learning how to support an organization like ours. They've traditionally only served...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CTO

Initially, things were working very well for us with Enterprise Imaging for Radiology. However, as...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CTO

I don't feel like AGFA HealthCare is particularly innovative. We are still dealing with issues long...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Things are going very well with AGFA HealthCare. They are still driving forward with various...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

AGFA HealthCare tends to be very fair with charges. We have had open and honest conversations with...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

AGFA HealthCare’s support people are generally very good. They have a couple of very highly trained...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

AGFA HealthCare tries to innovate, but they are just slower than we need them to be. When we went...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Physician

Enterprise Imaging is way ahead when it comes to ease of use. The functionality we have on the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

There's definitely more we can do with AGFA HealthCare because things are moving fast. I'm looking...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

Enterprise Imaging for Radiology is probably the best PACS of all the ones I've worked with....

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

Enterprise Imaging for Radiology is fine. We're still very happy with what we have. I think there...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

AGFA HealthCare gets in touch with us regularly for support and supervision. I'm fairly happy with...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

AGFA HealthCare is good, and their product is good. There are shortcomings to it. It falls short in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

If we're going to migrate from one PACS to another, we're realistically looking at a two- to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

I have experience working with AGFA HealthCare, so when I'm on a call, I sometimes have to give them...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We don't get any training from AGFA HealthCare. As a result, we're actually paying for some...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I suppose AGFA HealthCare is always open to future enhancements, but actually getting them done can...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Manager

We've migrated from an on-premises solution to AWS, so we'd like to see more cloud-native...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Right now, I have no idea what AGFA HealthCare’s vision is or what their road map looks like. That...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

AGFA HealthCare doesn’t seem to be investing much in the RIS. For example, the scheduler came out...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

For parts of the business, Enterprise Imaging for Radiology meets our needs. For other parts, it...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

To feel like I'm getting more value out of the system, I'd need to see improvements in areas like...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

AGFA HealthCare is good, but obviously, we want to grow as a business, and we have to make sure they...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Physician

Things changed a lot shortly before we changed to Enterprise Imaging for Radiology. We have a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

We are with AGFA HealthCare, and we have always felt strongly that we have a superior product. We...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

It's easier with Enterprise Imaging for Radiology to quickly access the report of the current study...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

We've upgraded to Enterprise Imaging for Radiology, and it is so user friendly. I can work the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

There are people we can contact at AGFA HealthCare. They had processes when there were problems with...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Physician

Enterprise Imaging for Radiology has a very nice interface to work with. It is adaptable and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

What I think would be useful for AGFA HealthCare to potentially do with Enterprise Imaging for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

It would be nice to have AGFA HealthCare people around to help us out even more frequently, but...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Physician

What works well specifically with Enterprise Imaging for Radiology is that for multidisciplinary...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Enterprise Imaging for Radiology is an easy-to-use PACS. The AGFA HealthCare team goes through...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I am a fan of Enterprise Imaging for Radiology, but maybe not as a long-term solution because it is...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

I don't know of any training program that AGFA HealthCare provides. They provide projects and...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Director

We would like to be cloud native with Enterprise Imaging for Radiology. We have migrated to the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I would have liked to see AGFA HealthCare bring forward additional AI solutions into the PACS,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Some of the AGFA HealthCare products are not up to industry best practices. We have had to buy a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have been with AGFA HealthCare for a long time, and I see them as a good partner. We have been...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

We've had a very good relationship with AGFA HealthCare and the product. My clinical colleagues are...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

AGFA HealthCare is certainly one of the better partners we deal with. Enterprise Imaging for...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Manager

I find AGFA HealthCare's support to be really good. I generally go through the portal, and we also...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The AGFA HealthCare portal and learning materials are actually quite useful. I use the portal and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Our AGFA HealthCare RIS is the main area we still need to put some work into, and that is the only...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Over the past few years, if there was anything we needed, we could discuss it with the AGFA...

Comment Tone Positive
Pillars Culture, Loyalty, Relationship
Evaluation Unrated

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Manager

User-created hanging protocols within Enterprise Imaging for Radiology are something I need to brush...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The regulatory component gives us insight into how we can manipulate Enterprise Imaging for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Because I have a lot of cross-sectional background, I find Enterprise Imaging for Radiology to be...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Whether we stay with Enterprise Imaging for Radiology is subject to pricing and things like that,...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Director

Enterprise Imaging for Radiology does everything we need it to do.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We've had AGFA HealthCare's system for a long time. At the end of the day, whether we keep vendors...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There are opportunities for improvement, particularly in communication from the PACS supplier....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Users would like to see a system that matches the capabilities of the third-party RIS solutions they...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

AGFA HealthCare's system is valued for its reliability. It provides users with a dependable system...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Users generally find the system to be relatively simple to navigate, making it accessible and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

I’d rate getting our money's worth lower because the solution is bloody expensive. It’s pricey for...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CIO

We have never really had any problems with AGFA HealthCare's support. AGFA HealthCare is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We have got a bit of a tech problem at the moment with the solution. We need the vendor to upgrade...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Physician

AGFA HealthCare’s support people have been all over us in a good way. Since we signed our deal with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

We chose AGFA HealthCare because of functionality and price. We looked at some key things we needed...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Physician

We are getting a bit fed up with our slightly older product, but hopefully, the new upgrade we are...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Physician

AGFA HealthCare’s support team is pretty much on the ball. They work with the organization.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

When we went live and the training was happening, it was all during the COVID-19 pandemic, so it was...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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I need to be able to see an image and a report on it, so from a clinician's point of view, the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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AGFA HealthCare doesn’t feel like a partner in our journey. We had a lot of challenges with them...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Physician

I have been using Enterprise Imaging for Radiology for a long time, and it is very reliable. The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

As far as I know, AGFA HealthCare does not charge for everything. We have a good contract as well.

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Physician

AGFA HealthCare's team is very approachable. If I ask them something, they respond very promptly....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Our long-term plan is to keep AGFA HealthCare. I would 100% choose AGFA again. AGFA HealthCare gets...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

The biggest benefit of going to Enterprise Imaging for Radiology is that technically, we have...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We would for sure go with Enterprise Imaging for Radiology again. The ease of the vendor...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

Most of AGFA HealthCare’s charges are within the contract. I asked for an integration cost from them...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

Sometimes development pieces take some time, but AGFA HealthCare keeps track of development...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Enterprise Imaging for Radiology is almost like a single stop. We don't need to go searching for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I have no complaints about AGFA HealthCare’s support team. We have regular meetings with them. We...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We can do an intensive PACS administrator training from AGFA HealthCare. If the radiologists want to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Clinically, we had a seamless transition to Enterprise Imaging for Radiology. With any new system,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Sometimes the upgrades we do break certain elements that the vendor has to try and fix. This comes...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

AGFA HealthCare’s implementation services are very good because they get a project team specifically...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

AGFA HealthCare needs more project managers. We had a project manager who we had sole use of, and...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The vendor is very proactive. They are trying to do some AI things and help us implement AI...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Manager

Enterprise Imaging for Radiology is not the cheapest solution out there, and that is sometimes why...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

I have never had too much trouble training a person to get up and running and reporting on...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Something that would be very useful would be to integrate the RIS into the PACS. I think AGFA...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

I would like to see AGFA HealthCare bring the product into more of a web-based feature set so that...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We have a close-knit, long-term relationship with AGFA HealthCare, and we appreciate our...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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