Enterprise Imaging for Radiology (Global) Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Relationship
I find AGFA HealthCare's support to be really good. I generally go through the portal, and we also...
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Operations
The AGFA HealthCare portal and learning materials are actually quite useful. I use the portal and...
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Product
Our AGFA HealthCare RIS is the main area we still need to put some work into, and that is the only...
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Culture, Loyalty, Relationship
Over the past few years, if there was anything we needed, we could discuss it with the AGFA...
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Loyalty, Product
User-created hanging protocols within Enterprise Imaging for Radiology are something I need to brush...
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Product
The regulatory component gives us insight into how we can manipulate Enterprise Imaging for...
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Product
Because I have a lot of cross-sectional background, I find Enterprise Imaging for Radiology to be...
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Culture, Loyalty
Whether we stay with Enterprise Imaging for Radiology is subject to pricing and things like that,...
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Product
Enterprise Imaging for Radiology does everything we need it to do.
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Relationship
We've had AGFA HealthCare's system for a long time. At the end of the day, whether we keep vendors...
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Relationship, Product
There are opportunities for improvement, particularly in communication from the PACS supplier....
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Product
Users would like to see a system that matches the capabilities of the third-party RIS solutions they...
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Product
AGFA HealthCare's system is valued for its reliability. It provides users with a dependable system...
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Product
Users generally find the system to be relatively simple to navigate, making it accessible and...
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Value
I’d rate getting our money's worth lower because the solution is bloody expensive. It’s pricey for...
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Relationship
We have never really had any problems with AGFA HealthCare's support. AGFA HealthCare is...
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Relationship, Product
We have got a bit of a tech problem at the moment with the solution. We need the vendor to upgrade...
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Relationship
AGFA HealthCare’s support people have been all over us in a good way. Since we signed our deal with...
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Loyalty, Value
We chose AGFA HealthCare because of functionality and price. We looked at some key things we needed...
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Loyalty, Operations
We are getting a bit fed up with our slightly older product, but hopefully, the new upgrade we are...
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Relationship
AGFA HealthCare’s support team is pretty much on the ball. They work with the organization.
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Operations
When we went live and the training was happening, it was all during the COVID-19 pandemic, so it was...
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Product
I need to be able to see an image and a report on it, so from a clinician's point of view, the...
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Relationship, Operations
AGFA HealthCare doesn’t feel like a partner in our journey. We had a lot of challenges with them...
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Product
I have been using Enterprise Imaging for Radiology for a long time, and it is very reliable. The...
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Culture, Value
As far as I know, AGFA HealthCare does not charge for everything. We have a good contract as well.
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Relationship
AGFA HealthCare's team is very approachable. If I ask them something, they respond very promptly....
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Loyalty, Relationship
Our long-term plan is to keep AGFA HealthCare. I would 100% choose AGFA again. AGFA HealthCare gets...
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Product
The biggest benefit of going to Enterprise Imaging for Radiology is that technically, we have...
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Loyalty, Value
We would for sure go with Enterprise Imaging for Radiology again. The ease of the vendor...
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Culture, Value
Most of AGFA HealthCare’s charges are within the contract. I asked for an integration cost from them...
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Relationship
Sometimes development pieces take some time, but AGFA HealthCare keeps track of development...
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Product
Enterprise Imaging for Radiology is almost like a single stop. We don't need to go searching for...
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Relationship
I have no complaints about AGFA HealthCare’s support team. We have regular meetings with them. We...
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Operations
We can do an intensive PACS administrator training from AGFA HealthCare. If the radiologists want to...
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Operations
Clinically, we had a seamless transition to Enterprise Imaging for Radiology. With any new system,...
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Product
Sometimes the upgrades we do break certain elements that the vendor has to try and fix. This comes...
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Relationship, Operations
AGFA HealthCare’s implementation services are very good because they get a project team specifically...
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Relationship, Operations
AGFA HealthCare needs more project managers. We had a project manager who we had sole use of, and...
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Loyalty, Relationship, Operations
The vendor is very proactive. They are trying to do some AI things and help us implement AI...
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Value
Enterprise Imaging for Radiology is not the cheapest solution out there, and that is sometimes why...
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Operations
I have never had too much trouble training a person to get up and running and reporting on...
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Loyalty
Something that would be very useful would be to integrate the RIS into the PACS. I think AGFA...
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Loyalty, Product
I would like to see AGFA HealthCare bring the product into more of a web-based feature set so that...
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Loyalty, Relationship
We have a close-knit, long-term relationship with AGFA HealthCare, and we appreciate our...
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Product
I like the back end of Enterprise Imaging for Radiology because it is relatively simply set out....
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Relationship, Operations
When we don't know how to do something in Enterprise Imaging for Radiology, AGFA HealthCare guides...
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Product
I would like to see Enterprise Imaging for Radiology be one product rather than Enterprise Imaging...
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Operations
We had several different AGFA HealthCare project managers throughout our implementation project for...
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Culture, Value
AGFA HealthCare provides us with a charge, and then we negotiate. There is always an expectation...
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Relationship
Like it is with every vendor, the support from AGFA HealthCare is mediocre. I know the product...
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Relationship, Operations
We have project meetings around upgrades, and AGFA Healthcare will typically provide on-site support...
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Operations
We generally handle training internally when it comes to application training, but I don't have a...
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Relationship, Product
AGFA HealthCare has a GRIP monitoring system that monitors all the servers to flag potential...
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Relationship
I think the support has improved because AGFA HealthCare has now actually gotten to know our site....
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Product
AGFA HealthCare could do better with the planning around upgrades. It has been a while since we had...
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Culture, Value
AGFA HealthCare is good when it comes to the billing perspective. If we are looking for a good...
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Product
Enterprise Imaging for Radiology is reliable and stable. We had a couple of issues in the last few...
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Relationship, Operations
AGFA HealthCare is very good with interoperability and integration with third parties. We have...
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Loyalty, Relationship
I would recommend AGFA HealthCare every day when it comes to PACS stuff. I have seen a lot of PACS...
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Loyalty
AGFA HealthCare is good at keeping their promises, but they can be slow. We recently went live with...
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Loyalty, Operations, Product
Upgrades are a positive experience generally. Apparently, the next set of upgrades is going to...
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Product
We have recently integrated the product into our new EHR. It is based on our EHR, so it now has a...
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Loyalty, Value
The main driver for choosing the vendor is certainly the solution itself, the ease of use, the...
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Relationship, Operations
We have had a really good project manager more recently. We had some challenges with previous...
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Culture
We had a demo of the vendor’s ophthalmology solution, and it didn't meet any expectations at all. It...
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Loyalty, Product, Value
With the AI solution through AGFA and Lunit, we have definitely seen an increase in accuracy and a...
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Product
I would like to think things will get better with the solution. I'm starting to see things progress...
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Operations
We went live with another AI solution through AGFA for breast imaging. We trialed another AI...
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Operations, Product
Years ago, we used our first AI solution, AGFA's ClearRead package. That has been going from...
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Commentary Summary
Comment Type Breakout