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TouchWorks EHR Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Altera Digital Health appears to be improving the product, but I'm not sure that it's ready for...
Altera Digital Health's support people could be more responsive and take more leadership. It's a...
Replacing TouchWorks EHR would be difficult because of the AI opportunities that are coming to...
TouchWorks EHR has improved a lot in the last year and a half. Altera Digital Health has really...
At its core, TouchWorks EHR is an EHR. It can solve for most of our clinical workflows, but we...
I have trained a lot of people on TouchWorks EHR, and it is not an easy process. There is not...
Altera Digital Health’s support is slightly better than their training materials. Most of their...
Altera Digital Health is awful, and that is the real core of our problem. There really isn’t a...
We are leaving TouchWorks EHR because the combination of systems and workflows that we have dealt...
Things with TouchWorks EHR vary depending on which people we interact with. The vendor's project...
The system has good capabilities. As frustrating as things are, our contract is really good.
We have been very happy with Touchworks EHR and continue to enjoy the partnership we have built with...
If I were picking a system today, I wouldn't select TouchWorks EHR because we really need a...
Altera Digital Health has a regular support channel, but there are also people at different...
The speed of Altera Digital Health's development could be a little faster. It feels like they are a...
At this point, Altera Digital Health knows we're not a go-forward client, so they're not extremely...
Altera Digital Health has done a number of things over the last several years that have been pretty...
Most EHRs are documentation systems. It's how we document as well as do orders and things like that....
We have good relationships with directors and senior people throughout Altera Digital Health. If we...
How quickly Altera Digital Health’s support gets back to us might depend on the complexity of the...
TouchWorks EHR does okay with scaling to a large practice. I like the flexibility of the application...
Altera Digital Health does a very good job with updates in terms of informing us of what we need to...
TouchWorks EHR is really complicated. We've actually built our own software platform that integrates...
I solve most tickets that I put in with Altera Digital Health myself because they can't figure the...
TouchWorks EHR is a dying product, and the community is dying. I don't know how many users are left,...
For training, Altera Digital Health has a library with videos. They also do virtual, instructor-led...
There are a couple of people from Altera Digital Health who are fantastic and actually put their...
We have been very transparent with the vendor about why we are transitioning to a different EHR....
Right now, what we are running into is that there has been a separation between Altera Digital...
Altera Digital Health’s innovation has improved since the transition from Allscripts. The upgrade...
Part of why I like TouchWorks EHR is that I have been around it for many years, so I know it like...
Since Altera Digital Health took over, there have been a lot of surprise fee increases. When it...
Every client of Altera Digital Health has to have a salesperson. I worked with this person even...
I think TouchWorks EHR is very useful in an ambulatory setting. It is user intuitive and adapts to...
TouchWorks EHR is pretty much a static product. I got basic training on how to use the product, but...
We are leaving TouchWorks EHR because we have been bought by a company, and they are on another...
We are looking at other EHRs because we are seeing that TouchWorks EHR is just not keeping up with...
Altera Digital Health was going to have an integration with TouchWorks EHR and an ambient listening...
We had a recent upgrade that was rough. The vendor got some of our issues resolved with a hot fix,...
TouchWorks EHR was built like an EHR was supposed to be built back in 2000. It holds and provides...
Our partnership with Altera Digital Health has been fairly good. However, since the vendor knows we...
Altera Digital Health's training doesn't exist. The vendor used to offer on-site training with...
Back when we made the decision to purchase TouchWorks EHR, it was a leading system. The number one...
The biggest thing Altera Digital Health could improve would be to listen to their customers. In the...
We are leaving Altera Digital Health. I think the issue is that they are behind and playing...
TouchWorks EHR is pretty straightforward in most respects, but it is an EHR, and they are all...
Ever since the TouchWorks EHR product was split off from Allscripts and became part of Altera...
Commentary Summary
Comment Type Breakout