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athenaPractice PM
Filtered view: (11-75 Physicians)

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

What we want to do and what the system does are sometimes two different things. The vendor is not...

Sep 2021
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Manager

There is always a middleman that we have to get involved in order to make things integrate, but the...

Sep 2021
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Manager

The vendor's support and help are not there like they used to be. athena tries to help, but when we...

Sep 2021
||
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Manager

athenahealth is pretty good about getting back to us and troubleshooting issues.

Aug 2021
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(0)
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Manager

I like the communication from athenahealth. They keep us updated on upgrades and anything new coming...

Aug 2021
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(0)
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Director

When it comes to keeping their promises, athenahealth misses their timelines by a lot. There are...

Jul 2021
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Director

athenahealth acquired Centricity from GE, and they have followed up on what they promised to do. We...

Jul 2021
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(0)
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Director

athenahealth's customer service needs improvement. If there is an issue or problem, or if something...

May 2021
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(0)
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Director

athenaPractice PM is a good product in terms of what it is capable of doing, but there are so many...

May 2021
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Director

athenahealth's contract is different than the contracts from a lot of other vendors because...

May 2021
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Director

athenahealth was very vague on the training for the billing system. They hardly made any promises...

May 2021
||
(0)
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Director

I would not recommend athenaPractice PM to others. There are some good things that I like about the...

May 2021
||
(0)
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Director

It is hard to say what my future satisfaction will be because if I figured out how to do some...

May 2021
||
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Director

athenahealth does not keep all of their promises. We have been trying to have an interface with the...

May 2021
||
(0)
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CTO

The lack of development is a huge weakness. There are so many other vendors that do things a lot...

May 2021
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(0)
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Director

athenahealth could improve by reaching out to their existing customers and making sure to touch base...

Apr 2021
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(0)
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Director

athenahealth doesn't have a certain piece of technology that we need, so we have to go through third...

Apr 2021
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Manager

We switched to athenaPractice PM, and I would hate to switch to something else after we had set up...

Mar 2021
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Nurse

We just had to add on some pieces to get functionality that wasn't in the core product, and that...

Mar 2021
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(0)
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Director

I am at a crossroads right now. Our relationship with athenahealth is not very good, and the product...

Mar 2021
||
(0)
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Director

There hasn't been an easy solution. athenahealth's answer to everything for around the last year has...

Mar 2021
||
(0)
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Director

Recently, my billing manager, who does a phenomenal job, was having several different issues with...

Mar 2021
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Manager

The vendor's credentialing for a couple of our insurance companies didn't get filed on a timely...

Mar 2021
||
(0)
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Manager

Our collection percentage with the system has not been good since we moved to the product. We have...

Mar 2021
||
(0)
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Manager

There is an unnecessary lag in the system from the time that payments are wired into the bank to the...

Mar 2021
||
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Manager

athenaPractice PM is not part of our long-term plans. We were planning to already be off the system...

Mar 2021
||
(0)
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Manager

With the implementation, the vendor provided training, but the vendor hasn't provided any...

Mar 2021
||
(0)
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Director

The Centricity solution replaced another system we were using, and it is bad. It is old and clunky,...

Mar 2021
||
(0)
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Director

The Centricity project team is really good and engaged. Even though we just get general support now,...

Mar 2021
||
(0)
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Director

The Centricity system is very complex. It is click heavy and requires multiple sessions to do a...

Mar 2021
||
(0)
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Director

When we scoped the licenses to use the Centricity system, that was based on how many people would be...

Mar 2021
||
(0)
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Manager

We have few problems with the system. We are running some custom reports in the background to get...

Jan 2021
||
(0)
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Manager

athenahealth has changed things for the better, but things are not as good as they used to be. When...

Jan 2021
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