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athenaPractice PM
Filtered view: (11-75 Physicians)

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Jake Ray
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KLAS Research Director - Jake Ray
 
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User Commentary

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Manager

Operations, Product

The ease of use for athenaPractice PM varies based on the role the user plays. The product is easy...

Apr 2023
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Manager

Relationship

There is a time difference between us and the vendor’s support team, so the response time depends on...

Apr 2023
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Analyst/Coordinator

Relationship

With any web-based system, we have to deal with glitches or technical issues, but athenahealth puts...

Mar 2023
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Analyst/Coordinator

Relationship

athenahealth’s customer service team is really great. We can send in a case and chat live with...

Mar 2023
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Analyst/Coordinator

Product

The product's flow, setup, and process for addressing and entering data are good. The order that...

Mar 2023
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Analyst/Coordinator

Relationship

The person we work with from athenahealth is excellent, super nice, friendly, and relatable. That...

Mar 2023
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Director

Relationship

The vendor has been having posting issues for more than a year, and we have been a victim of those...

Jan 2023
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Director

Relationship

Our CSM doesn't have a lot of pull, unfortunately, and they seem to be struggling right now. They...

Jan 2023
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Director

Relationship, Product

There are staffing issues on the billing side of athenahealth. Because of our workflow, we have a...

Jan 2023
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Director

Relationship, Operations, Product

The vendor is setting things up and modeling them to get the claims out faster and have accurate...

Jan 2023
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Director

Product

I would recommend the product to a facility that wasn’t a critical access facility. If a facility...

Jan 2023
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Director

Product, Value

Working with athenaPractice PM is incredibly difficult. We have provider-based billing practices...

Jan 2023
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COO

Product, Value

The system's document-management process is a complete catastrophe. Information comes in partially...

Jan 2023
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COO

Operations

The training that we received from athenahealth was all remote, and our people didn't learn anything...

Jan 2023
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COO

Product

Our providers like and appreciate athenaPractice PM.

Jan 2023
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(0)
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Manager

Value

athenahealth has some really good updates that are coming out next year, like the ability to send...

Dec 2022
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CEO/President

Product

The product has too many clicks and too much mouse travel across the screen; the functions require...

Dec 2022
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CEO/President

Relationship

athenahealth had some issues recently, so things haven't been perfect. I have appreciated that the...

Dec 2022
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CEO/President

Culture, Product

athenahealth still has some opportunities, but overall, things work. In general, the product is...

Dec 2022
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CEO/President

Product

The product's biggest deficit is document management, and that includes incoming documents from...

Dec 2022
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CEO/President

Relationship

athenahealth does a good job of finding other services, setting up relationships, and having...

Dec 2022
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Manager

Culture, Relationship, Value

For the most part, athenahealth keeps their promises. They are getting better at not charging for...

Dec 2022
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Manager

Loyalty, Product

We only use athenaPractice PM for part of what it offers because we work with another vendor that...

Dec 2022
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VP/Other Executive

Relationship

athenahealth has great customer support, and they absolutely keep all their promises. They have...

Dec 2022
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VP/Other Executive

Relationship

We do occasionally have to ask for our problems to be escalated to a manager, but athenahealth...

Dec 2022
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VP/Other Executive

Relationship

I would tell a friend that the product is a typical EMR. It does all the things that someone would...

Dec 2022
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VP/Other Executive

Product

athenaPractice PM is just a typical practice management system. One thing that I wish were different...

Dec 2022
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Manager

Product

The scheduling component of athenaPractice PM is older and antiquated, and athenahealth doesn't seem...

Oct 2022
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Manager

Relationship

I like the manager that we have contact with at athenahealth. That person is very in tune with us,...

Oct 2022
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Manager

Value

Our ability to receive our money’s worth is improving. We pay a lot for the product, but we don't...

Oct 2022
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Manager

Relationship

athenahealth has been fine in terms of support. The people involved in the online ticket and support...

Oct 2022
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Manager

Product

The reporting seems to work for us on the athenaPractice PM side. We use a lot of different...

Oct 2022
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VP/Other Executive

Operations, Product

athenahealth's upgrades are very seamless. athenahealth is very regimented about rolling out their...

Sep 2022
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VP/Other Executive

Relationship

athenahealth has a pretty good setup, but we have to get through the level-one support people first....

Sep 2022
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VP/Other Executive

Relationship

We have a very good, interesting relationship with athenahealth. We have recurring meetings with our...

Sep 2022
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VP/Other Executive

Loyalty, Product

The product has very good interfacing capabilities and is intuitive. We couldn't be happier with the...

Sep 2022
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VP/Other Executive

Product, Value

If I were talking to a peer about the product, I would tell them about its cost effectiveness. The...

Sep 2022
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Director

Relationship, Value

When we went through COVID-19, there were new codes added through Medicare. athenahealth set up...

Sep 2022
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Director

Product

Since the upgrades, our billing department has had some struggles with the solution. There are some...

Jul 2022
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Manager

Operations, Product

The things that the vendor promotes as being time saving and efficient don't always work out that...

Jun 2022
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