PharmacyKeeper Verification (Grifols)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
BD has been good to work with. They address what we need, so if something is not there, then they...
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Functionality and Upgrades
No product is perfect. The upgrades have made PharmacyKeeper Verification a little more user...
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Functionality and Upgrades
We purchased an interface, and it never got developed, partly because of our other vendor. BD...
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Implementation and Training
We need some training for those who use the reporting functionalities and analytics things, but for...
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Functionality and Upgrades
We use the product for process validation checks on our sterile product preparation. We also use it...
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Other Observations & Comments
We don't get any prompts to do or learn anything new or maintain knowledge. If I were to contact BD...
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Functionality and Upgrades
The parts of the product that we use are really great. The product meets our needs, and it is...
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Functionality and Upgrades
We would like BD to focus on giving us more customization options in the product. I asked the vendor...
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Other Observations & Comments
PharmacyKeeper Verification is good but not perfect. There are a couple of areas we would like to...
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Service and Support
I have requested some features, but BD doesn't want to implement them. There are some features that...
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Service and Support
I contact the customer support team quite frequently, whether by phone or email, to get things...
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Implementation and Training
Upgrading and maintaining the apps is not a problem. We had some issues a while ago, but those were...
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Functionality and Upgrades
Sometimes our technicians make mistakes, and even if someone is a superuser or administrator of the...
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Relationship
We would like it if BD asked for feedback, reviewed things regularly, asked how they could improve...
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Implementation and Training
We would like BD to offer ongoing training at the supervisor or user level. Someone who didn't get...
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Functionality and Upgrades
The product is a great tool. Before we started using it, everything was on paper, so we don't have...
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Relationship
We use the support team pretty regularly, and they have been responsive. PharmacyKeeper Verification...
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Interfacing and Integration
The product is its own cloud software. At the last facility I worked at, the software we had was...
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Functionality and Upgrades
We don't have to reach out to the vendor very much. The product works pretty well, but there are...
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Technology
The vendor only reaches out to me about upgrades for their tablets that we are supposed to be able...
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Functionality and Upgrades
There are quirks sometimes in the product, and things don’t work properly, mainly on the reporting...
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Service and Support
When we call the support team, they usually resolve the issue to the best of their ability that day...
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Other Observations & Comments
The product has good ease of use. The transition to using certain tablets has left us with less...
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Functionality and Upgrades
PharmacyKeeper Verification is a great tool for organizing our compounded items and also meeting...
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Functionality and Upgrades
The user experience can sometimes be a little bit clunky. Our end users don’t have a great...
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Interfacing and Integration
The two biggest things that could be improved would be the email that comes back to change a...
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Functionality and Upgrades
BD replaced some items for us that went bad, and they provided labels that we could track. Our...
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Functionality and Upgrades
BD's technology is right where it should be. If the vendor can expand on it, they will usually...
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Service and Support
If we call BD's support people, they will either answer us right away or get back to us quickly....
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Service and Support
When we need help, we can usually talk to the same people at BD. Those people work in the...
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Win/Loss - Why they were selected (by current clients)
One reason that we went with BD was that their equipment was easy to use. It didn't have wires...
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Functionality and Upgrades
The reports that we can print or extract from the system aren't as ideal as we would like them to...
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Functionality and Upgrades
Most other platforms are based on different types of gravimetric functionality, but PharmacyKeeper...
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Implementation and Training
When we launched PharmacyKeeper Verification, BD was really good. As we prepared for the launch, we...
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Other Observations & Comments
PharmacyKeeper Verification has a lot of really nice features, but a lot of them aren't really...
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Service and Support
The vendor has a 24-hour help desk that we can call. The help desk people will fix my problem right...
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Functionality and Upgrades
PharmacyKeeper Verification is really nice. The state board of pharmacy came in, and they wanted to...
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Implementation and Training
PharmacyKeeper Verification has a training feature where for every staff member, we can assign...
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Functionality and Upgrades
PharmacyKeeper Verification is easy to look at because it is color coded and knows what we need to...
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Service and Support
BD does a monthly update to the system, so I don't even know what is wrong with the system. I have...
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Functionality and Upgrades
The user interface is pretty beautiful. PharmacyKeeper Verification has a one-way print interface,...
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Other Observations & Comments
I am sure BD is going to ruin PharmacyKeeper Verification as soon as they have the opportunity after...
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Service and Support
I have more than a dozen software solutions that I deal with and maintain, and BD is by far the best...
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Functionality and Upgrades
The product helps not only with verification but also with my record keeping. The vendor helps with...
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Relationship
We like that we have regular meetings with and opportunities to ask questions of and get training...
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Functionality and Upgrades
I don’t have any concerns with the product. It is user friendly. I haven't had any issues with integration....
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Future Outlook
The product's current functionality doesn’t meet our needs, but that is not because of Grifols. We...
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Service and Support
Grifols usually has great web support. We usually don’t have an issue contacting them or getting...
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Technology
We had a bunch of our sites implement image capture workflows. Those workflows were not even a...
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Relationship
Grifols has been a good partner with us in getting things done. I don’t know whether the vendor...
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Other Observations & Comments
Grifols doesn’t charge us for every little thing. I find that contracting is a special skill and...
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Functionality and Upgrades
The product guides our teams through a safety workflow process that involves the right technology...
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Technology
The system’s reporting functionality for task tracking could be improved. Previously, Grifols was a...
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Functionality and Upgrades
Grifols communicates with us about upgrades. We usually don’t have any issues or downtime....
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Functionality and Upgrades
PharmacyKeeper Verification works as promoted. It includes a full suite, not just an IV workflow....
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Other Observations & Comments
We have only interacted with Grifols a few times for integration support. They were able to change...
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Other Observations & Comments
PharmacyKeeper Verification really has been a fine program. It does what we expected it to do. For...
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Service and Support
Grifols has a support desk, but we haven't had to use it much. The vendor's people have been helpful...
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Functionality and Upgrades
Grifols is proactive about telling us when they have an upgrade coming. PharmacyKeeper Verification...
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Functionality and Upgrades
There are a couple of features we would like. One of them has to do with being able to trace a...
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Implementation and Training
The initial training for PharmacyKeeper Verification was good, and Grifols hasn’t changed the...
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Functionality and Upgrades
I wouldn’t recommend PharmacyKeeper Verification at all. I like the concept of the product, but it...
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Functionality and Upgrades
PharmacyKeeper Verification is a good product. The vendor sticks to their service contract, but they...
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Implementation and Training
Our end users of PharmacyKeeper Verification are very happy with the product, and since go-live, our...
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Implementation and Training
Grifols has some training issues, and the product is hard to learn. At this point, we are still...
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Service and Support
We have not had much ongoing phone or web support from Grifols. The support from the vendor has not...
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Technology
PharmacyKeeper Verification works really well. Whenever people from our state pharmacy board come in...
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Functionality and Upgrades
There are some things about PharmacyKeeper Verification that aren't intuitive at all, and those...
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Relationship
We haven't had a lot of things go wrong in the system that we have needed Grifols to fix. When we do...
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ROI / Cost
Grifols is very up-front about the product's costs.
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Implementation and Training
We don't receive a lot of ongoing training for PharmacyKeeper Verification. We haven't had to...
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Interfacing and Integration
We have had very little trouble with integrating the product. We are really satisfied with that.
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Technology
The system is web based and stable. It does exactly what Grifols says it is going to do.
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Technology
Part of the package that we purchased from Grifols included some supposedly top-of-the-line...
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Functionality and Upgrades
PharmacyKeeper Verification is able to integrate with our EMR. The product is comprehensive and...
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Functionality and Upgrades
For the most part, we have been pretty satisfied with PharmacyKeeper Verification. Navigating...
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Other Observations & Comments
With any system, the look and feel of the reports could probably improve more than anything else and...
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Other Observations & Comments
I would buy PharmacyKeeper Verification again because, at the moment, Grifols has the best-in-KLAS...
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Relationship
We are pretty much self-sufficient. The only times we reach out to the vendor are when we are having...
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Functionality and Upgrades
The ease of use is nice and is a huge benefit. I would recommend not adopting all the functions that...
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Interfacing and Integration
The downside of PharmacyKeeper Verification is its interoperability with our EMR. Any...
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Implementation and Training
We did most of our training internally and didn’t use Grifols’ training functions for using recipes...
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Relationship
I don’t see any proactive service from Grifols. The vendor should have routine customer meetings,...
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ROI / Cost
The solution offers everything we need to achieve our current goals and outcomes.
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Relationship
PharmacyKeeper Verification has really good support. All I have to do is make one higher-level...
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Implementation and Training
The training for Pharmacy Keeper was all done with theoretical information. I think the training...
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Implementation and Training
The product is wonderful when it is standing alone, but its integration with another product we use...
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Functionality and Upgrades
One positive thing about PharmacyKeeper Verification is that it gets us everything in real time. We...
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Functionality and Upgrades
I want the system to have a hard stop if a medication isn't correct. Right now, there is no hard...
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Technology
PharmacyKeeper Verification is too complicated. The iPads I got were not maintained. They updated...
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Service and Support
I got to the point where contacting Grifols was a big waste of my time. I don't call the vendor...
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Functionality and Upgrades
PharmacyKeeper Verification is useful for keeping the data that we need for documenting for state...
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ROI / Cost
PharmacyKeeper Verification has a very high price for what it does.
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Functionality and Upgrades
PharmacyKeeper Verification is certainly a great program for providing another safety check for the...
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Functionality and Upgrades
Our challenges with the solution are that it isn't very user friendly and that it is time consuming....
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Implementation and Training
The implementation wasn't as organized as previous implementations that I was a part of. Perhaps the...
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Relationship
We haven’t had to call the vendor other than for implementation, and they were really great about...
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ROI / Cost
I like the product’s logging capability so we can keep up with our compounding logs and the safety...
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Relationship
We have only had the product for a short time, but the vendor hasn’t had an opportunity to come in...
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Functionality and Upgrades
I would like the product’s reporting modules to be easier to use, and I would like the ability to...
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Technology
Our tablets that are integrated with the product are still experiencing some lag, but that may be an...
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Service and Support
One of the cool things about Grifols is that when we reach out to them with a problem or a question,...
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Functionality and Upgrades
Things are going very well with the system. There are probably some functionalities that could be...
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Interfacing and Integration
PharmacyKeeper Verification is not as plugged in to the EHR as I would like it to be. For instance,...
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Functionality and Upgrades
PharmacyKeeper Verification works without us having to trust a technician. The system takes pictures...
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Technology
I would like to see better hardware that takes better pictures. The hoods are always running, and...
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Functionality and Upgrades
I have seen solutions that I think are better do the same things as PharmacyKeeper Verification. The...
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Technology
Since the time we started using the system, I haven't seen much from the vendor about how they are...
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Implementation and Training
Our implementation went really poorly. It would have been nice to have people on-site who were more...
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Relationship
I have had very few problems with PharmacyKeeper Verification. The vendor did a fantastic job with...
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Functionality and Upgrades
The product's main strength is the flexibility that it offers with other workflow systems. We use...
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Functionality and Upgrades
Grifols could improve the system's report functionality. That is a little lacking. The last time I...
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ROI / Cost
The solution is expensive. We are lucky that we got it years ago.
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Functionality and Upgrades
Grifols could look at the ease of use of PharmacyKeeper Verification. With the way the vendor has...
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Functionality and Upgrades
The ability to investigate when there is an issue is the main outcome we see from using...
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Service and Support
I am most pleased with Grifols' support. When we have questions, the vendor is readily available and...
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Implementation and Training
PharmacyKeeper Verification's last upgrade was really easy and smooth. The vendor constantly adjusts...
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Other Observations & Comments
Grifols will do fixes, but they don't do much more with us. They were a small fish, and now they...
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Technology
Grifols does very well at delivering new technology that meets our needs. They are very adaptable....
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Relationship
Grifols' executive involvement meets all our expectations. It is just that it is not as fluid as...
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ROI / Cost
Implementing PharmacyKeeper Verification drastically improved our workflow. We have 100% gotten our...
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