CTG Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
CTG connects customers. We just had a meeting with another organization to talk about something they...
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Value
The improvements CTG is making have resulted in fewer messages and calls, and that is actually...
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Relationship, Operations, Services, Value
There is turnover in CTG's staff, and they have a lot of new people, so there is a learning curve...
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Relationship, Services
CTG feels like a true partner, and we appreciate working with them. I have one piece of constructive...
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Relationship
I am pretty happy with the current team we work with, particularly the leadership team. We could ask...
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Relationship, Services
CTG is definitely proactive when it comes to finding solutions based on the technology that they...
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Relationship, Operations, Services
CTG is super responsive. They always try to help solve problems, and it is not just the agent who...
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Relationship, Services
CTG has our long-term interests at heart. When our contract clearly states the firm is going to do...
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Relationship
I would tell others looking at CTG that communication is key from the get-go. From the very...
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Services
With CTG, we have actually seen the number of our tickets come down. The number of change requests...
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Relationship, Value
CTG is very fair with their pricing. CTG has really exceeded my expectations in their application...
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Relationship
CTG has proactively identified issues with their staff. There were a couple of consultants that CTG...
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Relationship, Operations
When we first started, we discovered that from a customer perspective, it is really important to...
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Operations, Value
We are increasing our use of outsourcing. There are specific teams' tickets that could really be...
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Relationship, Operations
For others looking to use CTG, my advice would be to come up with questions ahead of time. It is...
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Loyalty, Relationship, Operations
I review the tickets, and all the firm's staff seem to consistently document the same way. The firm...
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Value
The firm gives us a fair market price and a discounted price. I believe there was an expectation...
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Loyalty, Relationship, Services
The firm has offered more services, but we just haven't had the time to dig in to get them what they...
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Relationship, Services
I think the firm is able to be so responsive because of their leadership and their training. They...
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Relationship
We work with CTG executives when they need to get involved. When they do get involved, they are...
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Relationship
I would have rated the strength of our partnership with CGT higher, but something recently happened...
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Relationship
Once, when we were in the middle of trying to get an emergency situation resolved, CGT seemed to...
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Relationship, Services
CTG is pretty good strategically because of other contracts they have that are similar contracts to...
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Operations
CTG is pretty consistent. Their staff is pretty informed when it comes to training the staff that...
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Loyalty, Relationship
With CTG, we have had some hiccups on a few things, but nothing to really be concerned about. They...
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Relationship
When we go to CTG with a new request, they never say no. Even when they do have to take it above,...
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Relationship
We have a support structure where, for certain types of issues, they let me know. I feel like we...
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Relationship
CTG is certainly meeting the SLA. They have agreed to handle a wide variety of new workflows and use...
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Relationship
The firm is definitely meeting expectations. One outcome we have seen from using CTG is that they...
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Relationship
We can get in contact with some pretty good CTG folks pretty quickly, so they do a decent job. We...
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Value
I am okay with the pricing side. CTG doesn't charge us for every little thing.
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Relationship
We have a great relationship with CTG. Their staff is quick to jump on calls if I need some...
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Relationship
The nice thing about CTG is we have an account manager that we meet with regularly to go over how...
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Relationship, Operations
The staff from CTG always asks and tries to find out how else they can help. When I have asked them...
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Relationship
When I meet with my account representative, they provide me with a report of all the tickets and how...
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Relationship
In general, CTG does a good job of following up and working with people. People call the firm about...
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Loyalty, Relationship, Operations, Services, Value
CTG's responsiveness and problem resolution are a strength. We call with an issue or concern that...
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