CTG Managed IT Services Commentary

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CTG has been amazing. They have never not done anything that I wanted them to do. We are considering...

CTG could do a couple of things better. They have so many contracts and deals with different leaders...

CTG is more proactive than we are. They keep us on track when we forget, because when things are...

If I were to recommend CTG to someone, I wouldn't have any warnings. I would just state that what...

We had a pretty low bar in the beginning. One person was answering all of our calls. CTG exceeded...

I really trust CTG. We have new updates and changes, and we give CTG things at the last minute. CTG...

My interactions with CTG's leadership have been great. I don't have any issues that I can think of....

We have varying campaigns and things that are going out, so we make it really difficult for CTG to...

The service is expensive. The cost is based on the number of interactions. There is kind of a group...

The firm is always keeping up with the latest and greatest and seeing whether we're interested in...

CTG's performance is very good, so we haven't made a change. They are very innovative, and they're...

CTG has been very good at communicating. Technology has come a long way, and AI should help bring...

We use CTG for our service desk today. We're quite happy with the service they provide. We're...

CTG has met our expectations. When they do not meet something, they are always accountable. They're...

CTG has consistent business reviews. They reach out to give us insight on what they're seeing from...

CTG demonstrates our long-term interest at heart and makes us a better organization. Because of...

CTG does a fairly consistent job of meeting their commitments. I haven't seen any case where there...

When we look at the firm's staff and the types of staff that we need to do this work, it's very...

There's a rebalancing I have to do with the SLAs, and that is the reason I rated CTG slightly below...

I've already recommended CTG to several peers when they have asked me for my opinion. I'm not going...

The amount we have spent with CTG has increased, and we are currently struggling to understand why....

In general, CTG has exceeded my expectations. They're very responsive, and they're very easy to work...

CTG has been trying to sell us on some AI technology that we're not particularly interested in, and...

CTG hires pretty low-skill staff members and trains them, but we don't seem to have any problems....

CTG is meeting their SLAs, and that is tremendous because our previous company missed their SLAs a...

CTG is expensive. That’s not a surprise, but there could probably be some more efficiency. CTG could...

I'd recommend CTG all day long. I’d tell people that we can count on the firm as a partner, and...

We went with CTG because CTG’s primary tool is Amazon Connect, and that is infrastructure we've...

I have had an extremely great relationship with CTG. There are numerous changes that our...

CTG has been extremely nimble in terms of pivoting and going with the flow effectively. A lot of...

I asked CTG to make sure that the agents pass a test with 100% accuracy before they are actually...

Overall, I think Computer Task Group is very responsive to our needs, makes themselves available,...

When I speak with Computer Task Group, they usually tell me that they are trying to minimize the...

The firm's people are great. They are actively involved any time I reach out for a concern, like if...

Some of the firm's individual operators have an opportunity to grow, but when I give the leadership...

We meet with the firm to go over KPIs and standards, and they send me reports to review. In the time...