CTG Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
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User Commentary
Operations
CTG has been amazing. They have never not done anything that I wanted them to do. We are considering...
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Operations, Services
CTG could do a couple of things better. They have so many contracts and deals with different leaders...
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Relationship
CTG is more proactive than we are. They keep us on track when we forget, because when things are...
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Relationship, Value
If I were to recommend CTG to someone, I wouldn't have any warnings. I would just state that what...
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Relationship, Operations
We had a pretty low bar in the beginning. One person was answering all of our calls. CTG exceeded...
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Relationship, Operations, Services
I really trust CTG. We have new updates and changes, and we give CTG things at the last minute. CTG...
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Relationship
My interactions with CTG's leadership have been great. I don't have any issues that I can think of....
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Relationship, Services
We have varying campaigns and things that are going out, so we make it really difficult for CTG to...
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Value
The service is expensive. The cost is based on the number of interactions. There is kind of a group...
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Relationship
The firm is always keeping up with the latest and greatest and seeing whether we're interested in...
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Relationship, Services
CTG's performance is very good, so we haven't made a change. They are very innovative, and they're...
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Relationship, Value
CTG has been very good at communicating. Technology has come a long way, and AI should help bring...
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Relationship
We use CTG for our service desk today. We're quite happy with the service they provide. We're...
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Relationship
CTG has met our expectations. When they do not meet something, they are always accountable. They're...
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Relationship
CTG has consistent business reviews. They reach out to give us insight on what they're seeing from...
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Relationship
CTG demonstrates our long-term interest at heart and makes us a better organization. Because of...
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Relationship
CTG does a fairly consistent job of meeting their commitments. I haven't seen any case where there...
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Relationship, Operations
When we look at the firm's staff and the types of staff that we need to do this work, it's very...
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Value
There's a rebalancing I have to do with the SLAs, and that is the reason I rated CTG slightly below...
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Relationship
I've already recommended CTG to several peers when they have asked me for my opinion. I'm not going...
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Value
The amount we have spent with CTG has increased, and we are currently struggling to understand why....
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Relationship, Operations
In general, CTG has exceeded my expectations. They're very responsive, and they're very easy to work...
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Relationship, Operations
CTG has been trying to sell us on some AI technology that we're not particularly interested in, and...
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Relationship, Operations
CTG hires pretty low-skill staff members and trains them, but we don't seem to have any problems....
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Relationship
CTG is meeting their SLAs, and that is tremendous because our previous company missed their SLAs a...
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Value
CTG is expensive. That’s not a surprise, but there could probably be some more efficiency. CTG could...
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Relationship, Services
I'd recommend CTG all day long. I’d tell people that we can count on the firm as a partner, and...
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Loyalty
We went with CTG because CTG’s primary tool is Amazon Connect, and that is infrastructure we've...
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Relationship
I have had an extremely great relationship with CTG. There are numerous changes that our...
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Relationship
CTG has been extremely nimble in terms of pivoting and going with the flow effectively. A lot of...
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Relationship, Services
I asked CTG to make sure that the agents pass a test with 100% accuracy before they are actually...
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Relationship
Overall, I think Computer Task Group is very responsive to our needs, makes themselves available,...
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Relationship, Value
When I speak with Computer Task Group, they usually tell me that they are trying to minimize the...
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Relationship
The firm's people are great. They are actively involved any time I reach out for a concern, like if...
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Relationship
Some of the firm's individual operators have an opportunity to grow, but when I give the leadership...
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Relationship
We meet with the firm to go over KPIs and standards, and they send me reports to review. In the time...
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Commentary Summary
Comment Type Breakout