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eClinicalWorks EHR Commentary
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User Commentary

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Manager

Relationship, Operations

eClinicalWorks' team is very proactive and involved after an implementation. eClinicalWorks assigns...

Apr 2024
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Manager

Value

eClinicalWorks EHR seems to be one of the least expensive products out there. When we looked at...

Apr 2024
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Manager

Operations, Product

Things with eClinicalWorks are going okay. The vendor forced us into an upgrade, and that didn't go...

Apr 2024
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Manager

Product

Since the last upgrade, I have had a number of physicians call for us to find a new EMR. I think...

Apr 2024
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Manager

Culture, Relationship, Operations, Product

We pretty much try to do things independently. I wouldn't say we have a close partnership;...

Apr 2024
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Manager

Relationship, Operations, Product

Anytime we upgrade things, we plan on major problems. I am guessing eClinicalWorks is doing a lot of...

Apr 2024
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Manager

Relationship, Product

For the most part, eClinicalWorks keeps promises, but sometimes they don't. eClinicalWorks doesn't...

Apr 2024
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Manager

Value

eClinicalWorks nickel-and-dimes us to death. For any product or additional feature we need to keep...

Apr 2024
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Manager

Operations

On our last upgrade, eClinicalWorks wanted to train us for eight hours, but I couldn't pull out a...

Apr 2024
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Manager

Operations, Product

The positives with eClinicalWorks EHR are that it is very intuitive and that it is easy to get...

Apr 2024
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Manager

Relationship

eClinicalWorks is really trying to be responsive. They try hard with support. If I do a help ticket,...

Apr 2024
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Manager

Loyalty

I don't think our satisfaction will change. We want to try eClinicalWorks’ new AI scribe tool, and...

Apr 2024
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Analyst/Coordinator

Operations, Product

Speaking from the quality standpoint in terms of the metrics and getting accurate data, I think the...

Mar 2024
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Analyst/Coordinator

Value

eClinicalWorks has a price for everything that we need in the value-based world. If I had a chance...

Mar 2024
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Analyst/Coordinator

Operations

I think my biggest problem regarding the implementation was specifically one person who was in...

Mar 2024
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Analyst/Coordinator

Operations

We should be allowed to go to eClinicalWorks and tell them what we need training on, instead of them...

Mar 2024
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Analyst/Coordinator

Product

With eClinicalWorks EHR, we have the ability to see the risk adjustment factor for each chronic...

Mar 2024
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Analyst/Coordinator

Loyalty, Product

eClinicalWorks EHR is different from our previous product. Trying to learn everything is different....

Mar 2024
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Director

Value

There is no EHR vendor that avoids charging for every little thing. That is a fallacy. If we need an...

Feb 2024
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Director

Product

All EHR vendors need to do a better job of filtering outbound data. That is something that we are...

Feb 2024
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Director

Loyalty, Product

eClinicalWorks is always delivering new technology. The biggest feature set that eClinicalWorks is...

Feb 2024
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Analyst/Coordinator

Loyalty

With eClinicalWorks, we try to avoid the current version whenever humanly possible because the...

Jan 2024
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Analyst/Coordinator

Culture, Value

eClinicalWorks does not keep their promises, and they do not avoid charging for every little thing....

Jan 2024
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Analyst/Coordinator

Operations, Product

Upgrades with eClinicalWorks are an absolute nightmare. They turn security features on and off at...

Jan 2024
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Analyst/Coordinator

Product

In our state, if a doctor is prescribing a controlled substance for three months, there are laws in...

Jan 2024
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Analyst/Coordinator

Product

Medications are a nightmare. If we set the medication history window to show us 50 things, the...

Jan 2024
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Analyst/Coordinator

Product

I like that eClinicalWorks has a web-based version I can access from outside, but it is pretty...

Jan 2024
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Manager

Relationship

My opinion of eClinicalWorks has gotten a lot better. The vendor will call us within five minutes...

Dec 2023
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Manager

Product

The system is stable, and it doesn't have a lot of crashes. eClinicalWorks has pretty much branched...

Dec 2023
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Manager

Value

We have to pay for services in the system, and some of the vendor's prices are crazy. The prices we...

Dec 2023
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(0)
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Manager

Loyalty, Product

I wish that some of the vendor's solutions were better or more detailed. eClinicalWorks eventually...

Dec 2023
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(0)
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Manager

Product

Some things take a while to do in the system because we have to wait for the system to load. That is...

Dec 2023
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Manager

Relationship

I would tell someone who was looking into the system that it is definitely trending on the way up....

Dec 2023
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CEO/President

Loyalty, Operations

For a while, eClinicalWorks EHR was awful. Recently, we brought in people to help us navigate and...

Dec 2023
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(0)
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CEO/President

Culture

I vetted eClinicalWorks. I had seen them at several conferences, and they provided me with a...

Dec 2023
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(0)
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CEO/President

Relationship, Operations

A lot of our issues with eClinicalWorks have had to do with training and poor communication. It is...

Dec 2023
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CEO/President

Product

Certain programs don't integrate well. It seems like the programs are working for all the companies...

Dec 2023
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CEO/President

Product

One major issue with the EHR that is super important is the integration with the state vaccine...

Dec 2023
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(0)
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Director

Operations, Product

It was easy for everybody to learn the eCW system when we got it, and new people starting out seem...

Nov 2023
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Director

Relationship, Product

eCW has ideas of ways they want things to go. However, things don't ever work as the vendor plans or...

Nov 2023
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Director

Relationship, Operations, Product

eCW does not have notes ready for their upgrades, and they upgrade us without our knowledge, so we...

Nov 2023
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Director

Value

There are never any unexpected charges from eClinicalWorks, but there are some charges that are too...

Nov 2023
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(0)
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Manager

Loyalty, Relationship

eClinicalWorks EHR is pretty good and usable, but what really keeps me hopeful with eClinicalWorks...

Oct 2023
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Manager

Relationship

I feel like the person-to-person relationship with eClinicalWorks and the support of that...

Oct 2023
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(0)
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CEO/President

Relationship

No system can be built to be perfect for every type of workflow. We had some workflow issues, and...

Oct 2023
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(0)
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CEO/President

Loyalty, Relationship, Product

We would love to get off eClinicalWorks EHR. Every EMR is a love-hate relationship, but we have come...

Oct 2023
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(0)
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Director

Loyalty, Product

I probably would never switch from eClinicalWorks EHR. It is literally the only software that I...

Oct 2023
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(0)
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Director

Operations

The vendor has conferences and quite a few things on their website. The training is quite good...

Oct 2023
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(0)
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Director

Relationship, Operations

The vendor doesn't call us to tell us we are using the product incorrectly; that is unfortunate....

Oct 2023
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(0)
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VP/Other Executive

Relationship

I dislike eClinicalWorks a lot. The application is fine, but their support is terrible. The support...

Sep 2023
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(0)
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VP/Other Executive

Relationship, Operations

eClinicalWorks sends release notes for upgrades, but they are very long. There are hundreds and...

Sep 2023
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(0)
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VP/Other Executive

Product

When printing a document from eClinicalWorks' system, even if I haven’t had anything to do with a...

Sep 2023
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(0)
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VP/Other Executive

Relationship

eClinicalWorks likes to point fingers, and they want to do things their way. They don't like being...

Sep 2023
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(0)
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VP/Other Executive

Relationship

eClinicalWorks' product is not as intuitive as other systems. It is comprehensive, but it takes a...

Sep 2023
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(0)
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VP/Other Executive

Relationship

We have asked eClinicalWorks some questions repeatedly and have gotten answers that weren’t part of...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Value

We use eClinicalWorks' system because the doctors like it, and it gives them what they need to see...

Sep 2023
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(0)
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VP/Other Executive

Culture, Relationship

eClinicalWorks tells us no a lot, but they don't promise us things.

Aug 2023
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(0)
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VP/Other Executive

Product

The product is more complicated than just pushing a button.

Aug 2023
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(0)
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VP/Other Executive

Relationship

eClinicalWorks will get someone to support us, but they are very siloed. We don't know what the...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

I am at a large organization that gives me resources to draw on for troubleshooting, and I don't...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

When troubleshooting with eCW, they never take our word for things. Whenever we describe an issue in...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

eCW refuses to communicate through email about issues. They only call, and they refuse to schedule...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

I asked eCW for proactive communication, and they actually said they were incapable. Other vendors...

Jul 2023
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(0)
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Analyst/Coordinator

Value

eClinicalWorks EHR is on par with what is on the market and is one of the more affordable...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

eCW's support team does not document what they are doing in their tickets. If a support ticket gets...

Jul 2023
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(0)
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Analyst/Coordinator

Value

If it were entirely up to me, I would not buy eCW's system again because I am a big fan of getting...

Jul 2023
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(0)
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Analyst/Coordinator

Operations

The go-live migration from a different EMR to eClinicalWorks EHR was the worst go-live I have ever...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship, Product

Whether eCW meets our interoperability goals is probably boosted by the size and relevance of our...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

eCW is quick to escalate things and throw people into the conversation, but the vendor seldom...

Jul 2023
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(0)
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Director

Relationship, Product

There are other EHRs out there other than eClinicalWorks' system that may be better suited for our...

Jul 2023
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(0)
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Director

Relationship

eClinicalWorks gives us time frames for either updates or fixes, and things don't always happen when...

Jul 2023
||
(0)
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Director

Culture

eClinicalWorks' system functions as an EMR with regard to the functions promoted to us during the...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Operations, Product

eClinicalWorks' solution is simple and intuitive when it comes to training.

Jul 2023
||
(0)
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Director

Relationship

eClinicalWorks calls us back, but oftentimes, they call very late at night or very early in the...

Jul 2023
||
(0)
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Director

Relationship

There are enough people in our organization that have contact with higher-level folks at...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

There have been occasions where team members have not had all of the accurate information from the EHR....

May 2023
||
(0)
 Thank you  Helpful

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Director

Value

eClinicalWorks has additional fees that make us feel as if we are being nickel-and-dimed....

May 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

From what I have heard, eClinicalWorks EHR is easy for end users. For instance, it is easy to make...

May 2023
||
(0)
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Director

Relationship, Product

I know eClinicalWorks tries to be cutting edge and give us what we need, but the products they push...

May 2023
||
(0)
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Director

Product

I recommend eClinicalWorks EHR for small practices, not big ones. If a practice doesn’t have many...

May 2023
||
(0)
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Director

Product

Some end users might say that eClinicalWorks EHR is a touch slower on the cloud than it was before....

May 2023
||
(0)
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Director

Operations

Moving eClinicalWorks EHR to the cloud was very easy for us. The project manager worked closely with...

May 2023
||
(0)
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Director

Operations

eClinicalWorks is doing a good job at providing training. Our staff members can become certified...

May 2023
||
(0)
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Director

Product

The interoperability that eClinicalWorks offers has benefits. The vendor does a fairly good at...

May 2023
||
(0)
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Director

Product

eClinicalWorks’ interoperability has some minuses, and we struggle with the system. Because of how...

May 2023
||
(0)
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Director

Product

We got on the cloud version of eClinicalWorks EHR, and that made a big difference. I did not think...

May 2023
||
(0)
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Director

Relationship

eClinicalWorks’ support for their cloud version is good. The number of tickets we have open is lower...

May 2023
||
(0)
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Manager

Relationship, Relationship

The vendor's specialist is always telling us what is going on. The support team is great; they get...

Apr 2023
||
(0)
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CEO/President

Value, Value

eClinicalWorks does not charge for every little thing, but they don’t avoid it; they charge when...

Apr 2023
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty, Loyalty, Product, Product

eClinicalWorks has this chronic problem where every time they have an upgrade, they break some other...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Operations

eClinicalWorks has lots of on-demand webinars, but there is nothing very organized regarding training....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Product

eClinicalWorks has some pretty good interoperability. For some reason, there is a delay with our...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Product

The number-one complaint I get about eClinicalWorks EHR is that there are too many clicks....

Apr 2023
||
(0)
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CEO/President

Relationship, Relationship

The eClinicalWorks support technicians do not understand their own product. Sometimes it takes...

Apr 2023
||
(0)
 Thank you  Helpful

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CEO/President

Relationship, Relationship

I have had pretty strong executive involvement from eClinicalWorks, all the way to the top of the organization....

Apr 2023
||
(0)
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