eClinicalWorks EHR
Filtered view: (11-75 Physicians)

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Aaron Gleave
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KLAS Senior Research Director - Aaron Gleave
 
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User Commentary

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Director

The vendor downplayed things pretty significantly when we were bringing our old data in during the...

Jun 2022
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Director

We did not have a good implementation; we had months of severe growing pains. We shouldn't have had...

Jun 2022
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Director

Some of the additional features make sense to have extra charges. I think the vendor strikes a good...

Jun 2022
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Director

Part of the reason we went with the system was its reporting functionality. Reporting is absolutely...

Jun 2022
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Director

Sometimes the vendor's support team is great, but other times, the support team is pretty terrible....

Jun 2022
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COO

It would be nice if eClinicalWorks had some type of interface with a financial package, such as...

Jun 2022
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COO

The vendor has produced some scaled-down versions of certain modules, and the vendor doesn't charge...

Jun 2022
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COO

Because of some unforeseen circumstances, we had to implement the system and train people very...

Jun 2022
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COO

eCW seems to always be pushing the envelope in terms of trying to stay current or ahead of everybody...

Jun 2022
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COO

Some people don't want to call the support team because people are having trouble understanding the...

Jun 2022
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COO

eCW’s ticket system is pretty good. It is one of the easier ones to use, and I have been through a...

Jun 2022
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COO

Patient engagement is where eClinicalWorks is the strongest. Their portal, the appointment...

Jun 2022
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Manager

We have a small footprint with eClinicalWorks, and thank goodness it is only small. We have had a...

Jun 2022
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Manager

eClinicalWorks’ support is terrible. Their support is offshore, and when we put in a request for...

Jun 2022
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Manager

Our clinicians like eClinicalWorks EHR a lot, and that is part of why we will continue to use the...

Jun 2022
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Director

eClinicalWorks' support has improved over the last year. I have been pleasantly surprised, and I can...

Jun 2022
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Director

We have been with eClinicalWorks for a while. Their system fits very well with one of our...

Jun 2022
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Director

eClinicalWorks could improve their ability to integrate their system with third-party platforms at a...

Jun 2022
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CEO/President

The eClinicalWorks product is utterly worthless for my specialty. We have had a whole series of...

Jun 2022
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CEO/President

The vendor is totally unresponsive to people who work with their system. We have been complaining...

Jun 2022
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CEO/President

The technology is ancient, and eClinicalWorks refuses to fix it. It seems like the vendor had...

Jun 2022
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CEO/President

I would give my right arm to get rid of eClinicalWorks' EHR. I have tried. I find the program...

Jun 2022
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CEO/President

I know of other practices that use eClinicalWorks' system, and most of the practices are universally...

Jun 2022
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CEO/President

The EHR is terrible. To have patient-centered care, we have to be able to find things easily, and we...

Jun 2022
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CEO/President

I think most of our doctors are unhappy with eClinicalWorks' product, but not to the extent that I...

Jun 2022
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Director

In terms of the system's functionality for our specialty, there is still a lot that needs to be...

May 2022
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Director

The system's vaccine functionality is better than it used to be. That is good. Now, the system will...

May 2022
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Director

I am not sure that I would buy eClinicalWorks EHR again. Instead, I might look at specialty-specific...

May 2022
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Director

Working with eClinicalWorks is a challenge, but their system seems to be more robust than it used to...

May 2022
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Director

eClinicalWorks allowed us to quickly set up televisits during the COVID-19 pandemic. It was helpful...

May 2022
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Director

Usability is a big thing that we would like the vendor to focus on. The vendor has slowly improved...

May 2022
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Director

The vendor overpromises and underdelivers. There are some things that the vendor promised us years...

May 2022
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Director

The integration challenges that we have experienced with the system are mostly due to external...

May 2022
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COO

eClinicalWorks' integration team members are very difficult to work with. They have been a constant...

Apr 2022
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COO

eClinicalWorks needs to work on their pricing model. It is an à la carte model, and the vendor...

Apr 2022
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COO

We had a lot of challenges with the system in the beginning because eClinicalWorks sells the product...

Apr 2022
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COO

eClinicalWorks' product is comparable to or better than the other EMRs out there. It is a decent...

Apr 2022
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COO

eClinicalWorks is trying to work on their customer service. When we put in support tickets, it can...

Apr 2022
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Manager

Support continues to be a challenge with eClinicalWorks. Every time we install a patch to fix one...

Apr 2022
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Manager

We continue to utilize eClinicalWorks EHR just because we are so invested in it. I don't think the...

Apr 2022
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Manager

eClinicalWorks EHR is designed for a mom-and-pop primary care physician office. There are some...

Apr 2022
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Manager

eClinicalWorks is very averse to integration with other platforms. We have had to create workarounds...

Apr 2022
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Physician

Overall, eClinicalWorks EHR works well for the provider and is easy to learn. Unfortunately,...

Mar 2022
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Physician

eClinicalWorks EHR is very intuitive and easy to use. eClinicalWorks is trying to embrace digital...

Mar 2022
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Physician

The user experience is mediocre. eClinicalWorks needs to invest in having product designers sit with...

Mar 2022
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CEO/President

eClinicalWorks does not keep all their promises. They have gone through some sort of safety and...

Mar 2022
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CEO/President

eClinicalWorks does not charge us for every little thing. They actually tend to give most things away....

Mar 2022
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CEO/President

When eClinicalWorks' product has a new feature or change, eClinicalWorks doesn't arrange any...

Mar 2022
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CEO/President

Every upgrade from eClinicalWorks fixes 10 problems and creates 4 new ones, and sometimes the new...

Mar 2022
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CEO/President

I would like eClinicalWorks to improve their credit card processing. There are a couple of credit...

Mar 2022
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CEO/President

eClinicalWorks EHR uses a connection service called healow Insights to integrate data from other...

Mar 2022
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CEO/President

Sometimes eClinicalWorks’ support team has challenges understanding a problem we are having, or the...

Mar 2022
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CEO/President

If a user knows how to use eClinicalWorks EHR and can put up with some of the annoyances,...

Mar 2022
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Director

Initially, I loved eClinicalWorks EHR. Using it as a clinician was awesome, but then I moved into...

Feb 2022
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Director

The first year we went to the vendor's conference, we are all pumped up, and then by the second...

Feb 2022
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Director

eClinicalWorks needs to work on the true integration of their system. The vendor has many add-ons,...

Feb 2022
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Director

I would probably buy eClinicalWorks EHR again for an ambulatory-only setting, but for an entire...

Feb 2022
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Manager

As long as people are using the templates that are suggested by the product, our notes look really...

Feb 2022
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Manager

Some things are fine with the EHR, but something new happens every day. Something disappears or...

Feb 2022
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Manager

If I could revisit the whole decision, I would say that I would not want to get the system during a...

Feb 2022
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Manager

I don’t think that eClinicalWorks nickels-and-dimes us. We have paid what we were contracted, but...

Feb 2022
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Manager

eClinicalWorks' system is the only EHR I know for an FQHC, and it works well with what we do. As...

Feb 2022
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Manager

eClinicalWorks has different people working in different areas of the EHR that don't speak to each...

Feb 2022
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Manager

We see consistent issues in eClinicalWorks' EHR. Sometimes the issues are from security settings of...

Feb 2022
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Manager

The main changes I would make to the EHR are around the workflow processes. There is a lack of...

Feb 2022
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Manager

The most frustrating thing with eClinicalWorks’ support is we can tell the techs that are answering...

Feb 2022
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Manager

Initially, the training that the vendor gave us was very poor. The actual on-site trainers that came...

Feb 2022
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Manager

The particular people that the vendor brought here were really knowledgeable. They tried to help us...

Feb 2022
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Manager

In a recent upgrade to eClinicalWorks EHR, the patient emergency contact wouldn't save. It has been...

Feb 2022
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Manager

eClinicalWorks does allow their system to have some interoperability with other EMRs, and that is...

Feb 2022
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Manager

Throughout the years, eClinicalWorks' support has been very up and down. There have been times when...

Feb 2022
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Manager

We still do not have the meaningful use information we need, and the vendor said that feature should...

Feb 2022
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Manager

I don’t see eClinicalWorks anticipating or looking at problems. The vendor deals with issues only...

Feb 2022
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Manager

The EHR is fine. It has its shortfalls, but so does every product. eClinicalWorks usually tries to...

Feb 2022
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Manager

eClinicalWorks was finally able to get the PDMP working, but not all the functions work in both...

Feb 2022
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Manager

eClinicalWorks doesn’t do a lot of training with the implementation of other products. We have to...

Feb 2022
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CMIO

We had a lot of difficulties with the project management for our eClinicalWorks implementation. Our...

Feb 2022
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CMIO

As we get used to eClinicalWorks EHR, it gets used to us. With patients coming in for return visits,...

Feb 2022
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CMIO

Going to eClinicalWorks EHR has been a painful transition for everybody. We were on our last system...

Feb 2022
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CMIO

eClinicalWorks could be more proactive. If we are seeing an issue and eClinicalWorks is not seeing...

Feb 2022
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CMIO

I hope that eClinicalWorks EHR is part of our long-term plans. The whole reason we made the change...

Feb 2022
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CMIO

The on-site training and go-live support from eClinicalWorks were excellent. I wish we could have...

Feb 2022
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CMIO

The support process for eClinicalWorks is working reasonably well. When we have issues, the vendor’s...

Feb 2022
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Director

The biggest thing for me is that we don't have any control over when eCW upgrades the application...

Jan 2022
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Analyst/Coordinator

The most important thing for the vendor to focus on is support. Their support network is absolutely...

Jan 2022
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Analyst/Coordinator

In terms of usability, the system leaves something to be desired. The configuration is complex and...

Jan 2022
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Analyst/Coordinator

eClinicalWorks should focus on providing tangible outcomes. Our issues are probably a symptom of the...

Jan 2022
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Analyst/Coordinator

Early on in our relationship with eClinicalWorks, we learned that they do not care about supporting...

Jan 2022
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Analyst/Coordinator

It is in the nature of EHRs to be part of our long-term plans. We are almost crippled. Once we...

Jan 2022
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Analyst/Coordinator

When we express our concerns to eClinicalWorks, they do not listen to us. They are insensitive to...

Jan 2022
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Analyst/Coordinator

When we were brand new to the application, I quickly learned more about it than our assigned...

Jan 2022
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Analyst/Coordinator

We have been fighting to get workable reports since we went live. The clinical side of the system is...

Jan 2022
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Analyst/Coordinator

The executives placate us. They like to blow smoke. The executives get involved when they feel like...

Jan 2022
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Analyst/Coordinator

Most of the solutions we get are solutions we have found ourselves. I hate working with...

Jan 2022
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Analyst/Coordinator

If eClinicalWorks improves twice over, there is a fair chance my satisfaction will slightly increase...

Jan 2022
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Analyst/Coordinator

We were sold on eClinicalWorks' product because of several things we were told that turned out to be...

Jan 2022
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COO

The positive thing about eClinicalWorks EHR is that it is really easy to learn. The training time is...

Jan 2022
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COO

The biggest frustration we have with eClinicalWorks EHR is that it doesn't integrate with other...

Jan 2022
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COO

Our relationship with eCW has been deteriorating over the past few years. We have an account...

Jan 2022
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CMIO

eClinicalWorks was the number-one vendor when we bought their product, but they have dropped so much...

Jan 2022
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CMIO

When the vendor promises something, they come through with it. The vendor comes out with a lot of...

Jan 2022
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CMIO

eClinicalWorks has an initiative to greatly improve patient safety, but when a company responds to...

Jan 2022
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CMIO

The new prescription standard has created a necessary change in the screens and the functionality of...

Jan 2022
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CMIO

We have adopted other technology to meet our needs before eClinicalWorks develops it. In other...

Jan 2022
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CMIO

The vendor has become more active with patient safety and making it more transparent. There is a...

Jan 2022
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CIO

I don't have a lot of really good things to say about eClinicalWorks. They are underperforming in...

Jan 2022
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CIO

eClinicalWorks is an arrogant company. We ask them to show us their rollback plan so that we can...

Jan 2022
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CIO

eClinicalWorks moved things around for our data centers, but they looked really different and...

Jan 2022
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Director

eClinicalWorks EHR is fine. It meets some of our needs. It isn't great, but like any software, how...

Jan 2022
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Director

The vendor's customer service is very poor. They tend to work on everything from a project and...

Jan 2022
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Director

eClinicalWorks' responses aren't timely. We will put tickets into the system, and then they will...

Jan 2022
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Director

The system's interoperability and functionality are very poor. The vendor seems less capable when it...

Jan 2022
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Director

I have never found an EHR to be intuitive. We have to train people on EHRs. Their ease of use is...

Jan 2022
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CIO

The vendor shows product demos and road maps, but they don’t deliver on those. They deliver a...

Dec 2021
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CIO

The software integrates with a few systems, but eClinicalWorks doesn't participate in a way that...

Dec 2021
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CIO

The longer we have the product, the more unhappy we seem to be with it. The vendor keeps trying to...

Dec 2021
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CIO

It seems like every new feature has a monthly cost per provider and per nurse. The vendor has touted...

Dec 2021
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CIO

A strength of the system is its customizability. We can do a lot with it in terms of the provider...

Dec 2021
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CEO/President

eClinicalWorks couldn't get their system to integrate very well or seamlessly with our other...

Dec 2021
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CEO/President

We don't have any in-house people who could work on eClinicalWorks EHR. We are trying to enforce the...

Dec 2021
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CEO/President

One hurdle that we have faced is that we were on a telehealth path before the pandemic. Our next...

Dec 2021
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CEO/President

We are looking at other telehealth products, but they all have their deficiencies when it comes to...

Dec 2021
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CEO/President

Everyone complains about the vendor's offshore support. eClinicalWorks knows that they need a second...

Dec 2021
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CEO/President

I have no easy way to communicate with clinicians in the system or to make it easier for patients to...

Dec 2021
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CEO/President

Based on the market and the size of my organization, if I were going to do an upgrade, I wouldn't be...

Dec 2021
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Manager

eClinicalWorks EHR is fairly intuitive. I like that the training is minimal for new users. They can...

Nov 2021
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Manager

eClinicalWorks delivers new technology, but they expect me to pay extra for it, and that is...

Nov 2021
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Manager

eClinicalWorks’ support is pretty good. After complaining to the vendor, I got a new strategic...

Nov 2021
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Director

I know eClinicalWorks tried hard to make adjustments during the pandemic for things like more...

Sep 2021
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Director

I wouldn't say that we have had a terrible or great year. We pulled back from using the EMR because...

Sep 2021
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Manager

eClinicalWorks support since the pandemic started hasn't been great. I am a little disappointed in...

Aug 2021
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Manager

eClinicalWorks EHR works well. Everyone is going to have a problem no matter which EHR we use. Every...

Aug 2021
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Manager

eClinicalWorks EHR is integrated into everything that we do. The vendor is a partner to us.

Aug 2021
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Manager

Sometimes, an EMR can have too many features because the government puts regulations on EMR...

Aug 2021
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