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User Commentary
Product
Even the little things in the solution, like the font choice, how small the font is, the number of...
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Product
Another big problem with the solution is that there are a lot of areas in the documentation process...
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Relationship
There is never any executive involvement from the vendor. We have tried to involve them. We have...
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Product
The solution is just old-fashioned. It was fine 20 years ago, but it isn't now. We are looking at...
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Product, Value
I would not buy eClinicalWorks EHR again. I wouldn’t recommend it. It isn't something I would...
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Product
When we get an abnormal lab result and want to send the patient a prescription for it, going through...
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Product
The vendor did not keep all their promises. eClinicalWorks EHR is an archaic program that was...
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Value
eClinicalWorks supports our integration and interoperability goals, but they charge us for running...
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Product, Value
The solution has increased my burnout due to the numerous clicks required. Additionally, we have to...
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Product
There is some baked-in AI in our EHR that has a silly name and does the things. I am not sure how...
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Value
We have to pick our poison; we are either going to spend a lot of money on the software that we...
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Operations
We moved from another product to an eClinicalWorks specialty module. The transition wasn't as smooth...
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Relationship
We have a new strategic account manager (SAM) from eClinicalWorks who has been very helpful. We meet...
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Relationship
eClinicalWorks' support depends on the situation. We were dealing with an issue, and the support...
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Relationship, Product
We have had ongoing issues with scanners, but there has been no resolution yet from eClinicalWorks....
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Value
eClinicalWorks doesn't avoid charging for every little thing. We are pretty much required to...
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Product, Value
I think the value driver for eClinicalWorks EHR is on the clinical side. The value there is more...
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Relationship
When we talk to eClinicalWorks about our issues, they say we are talking about enhancements, so we...
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Product
eClinicalWorks EHR does meet a lot of the organization's needs. Right now, one of the things we are...
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Loyalty, Relationship
I'm hoping my satisfaction with eClinicalWorks will get better. We just recently got a new strategic...
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Loyalty, Product
eClinicalWorks is constantly delivering new technology, especially now with their AI voice-activated...
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Operations
We had a module added, and I could have as many people as I wanted on the training call....
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Relationship
I would not buy eClinicalWorks EHR again because of eClinicalWorks' support. There is definitely a...
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Value
Every new feature that we have rolled out with eClinicalWorks has had issues. There is no feature...
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Relationship, Product
eClinicalWorks definitely doesn't keep their promises. They routinely overpromise and underdeliver....
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Product
Things are always less fluid and functional with eClinicalWorks EHR than we feel they should be...
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Relationship
The support for eClinicalWorks is very slow. The support process also requires us to use back...
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Loyalty, Value
My personal preference with eClinicalWorks EHR as a user, not the person who pays for it, is that I...
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Operations
We recently upgraded eClinicalWorks EHR. We upgraded from the desktop version to the new, web-based...
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Loyalty, Value
eClinicalWorks EHR has done well with integrations. The good part is that eClinicalWorks EHR is very...
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Product
eClinicalWorks EHR is clunky. eClinicalWorks is trying to push integration, but they haven’t made it...
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Relationship
eClinicalWorks has account managers who reach out, but if we ask them questions, half the time, we...
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Product
eClinicalWorks EHR functions as designed at a basic level. It is easy to see across locations and...
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Product
The reporting modules in eClinicalWorks EHR are awful. They are very archaic, and it is difficult to...
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Product
The providers still struggle with certain things in eClinicalWorks EHR, like prescribing things and...
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Culture, Relationship
eClinicalWorks sold eClinicalWorks EHR to us, and now there is not a lot of support. It is so...
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Product, Value
eClinicalWorks' positive aspect is that they are at a good price point for a small practice....
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Relationship, Product
eClinicalWorks needs interoperability with external data. I would like to see them more committed as...
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Relationship, Product
What eClinicalWorks struggles with is that they have two customer bases. The majority of their...
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Relationship
The executives at eClinicalWorks are great people and very nice to talk to. After a relationship of...
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Product
When our providers are frustrated with eClinicalWorks because everybody hates their EMR vendor, I...
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Operations, Product
The user interface for eClinicalWorks EHR is clunky when people first use the system. By clunky, I...
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Product
The app for eClinicalWorks EHR works pretty well, so I have used it. I like the interface. Being...
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Product
I have worked with multiple other EHRs in different settings. Other EHRs have some pros and cons,...
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Loyalty
I'm not sure what has been promised by eClinicalWorks. We have IT staff members on hand who have...
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Value
eClinicalWorks charges extra for the atherosclerotic-cardiovascular-disease calculator that tells us...
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Product
We have multiple specialties using the same EHR, but it is pretty difficult to tell who is who in...
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Product
In eClinicalWorks EHR, if the exam flow box is the only thing I can have open, it should take up the...
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Product
When reviewing consult notes that are scanned in from a PDF, there is no obvious or reasonable place...
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Product
When reviewing labs in eClinicalWorks EHR, I should be able to add a diagnosis, look at a previous...
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Loyalty, Product, Value
We wouldn't buy eClinicalWorks EHR again. I agree with everything negative that has been said in...
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Value
eClinicalWorks nickel-and-dimes us to pieces. If we ask for a history or a file for a certain number...
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Operations
I have been fairly dissatisfied with eClinicalWorks’ training. A lot of their training is hands off,...
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Culture, Loyalty, Product
The demo of eClinicalWorks EHR really looked amazing, and then when we got the system, we realized...
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Value
eClinicalWorks EHR seems very expensive, but comparatively speaking, maybe it isn't. I don't want to...
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Operations
We were satisfied with eClinicalWorks’ implementation. I will give the vendor credit where it is...
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Product, Value
I'm very satisfied with eClinicalWorks EHR’s interoperability other than maybe the cost, but...
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Loyalty, Product
eClinicalWorks EHR is usable. We are getting by with it. We made the choice to buy it, so we are...
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Loyalty, Product
In eClinicalWorks EHR, many features are imposed on the entire company rather than being...
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Product
Part of the problem with eClinicalWorks EHR is that it allows us many different ways of doing...
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Product, Value
I have been involved in IT issues and EHRs for many years, and I have had demonstrations of dozens...
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Loyalty, Product
We are stuck with and committed to a program that is old-fashioned and that seems to be at a dead...
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Product
One of the positives of eClinicalWorks EHR is that the patient portal is in pretty good shape. Our...
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Product
I wish eClinicalWorks could hire someone who understands the psychology of making the screen in...
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Value
The challenge with EHRs is that they are expensive. And if there were something better, it would...
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Culture, Loyalty, Product
eClinicalWorks EHR was pitched to us as a true enterprise platform, and once we started to use it as...
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Product, Value
If someone were looking into eClinicalWorks EHR, I would encourage a primary care or internal...
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Product
In general, we see an overpromise of functionality from eClinicalWorks and then continued errors in...
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Product
eClinicalWorks EHR has a fairly intuitive user interface and fills in the SOAP notes specifically...
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Relationship
eClinicalWorks has a lot of clients, so we don't really receive any executive involvement. We have...
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Product
eClinicalWorks EHR is an easy EHR to work with. Most people can pick it up fairly quickly, but it...
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Product
Sometimes, eClinicalWorks will roll out solutions that don't have 100% of their bugs fixed.
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Value
I am pretty sure that we are getting our money's worth with eClinicalWorks EHR because we are able...
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Relationship
eClinicalWorks has definitely overhauled their online and tech support. Their ticketing system has...
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Product
I wish eClinicalWorks had more room to bring in outside third-party applications or interfaces....
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Relationship
We have an account manager from eClinicalWorks who is pretty good. The vendor is more proactive...
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Loyalty, Product
eClinicalWorks has brought in some new interoperability solutions, and they are trying to work on...
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Operations
eClinicalWorks' online education could use some improvement. The vendor could have some better...
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Value
We get quite a bit of encouragement from eClinicalWorks when it comes to adding on other features...
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