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eClinicalWorks EHR Commentary
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Commentary Summary

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User Commentary

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CIO

Loyalty

We really liked the integrated package from eClinicalWorks. We were also looking to outsource our...

Dec 2025
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CIO

Operations

We are a complex group, so there are a lot of moving parts. The implementation of eClinicalWorks EHR...

Dec 2025
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CIO

Operations

The vendor's trainers showed us all the options available in the solution. That was too much. If I...

Dec 2025
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CIO

Loyalty, Operations, Product

Our younger staff members think the solution is a piece of cake. They are just used to using...

Dec 2025
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Director

Product

If we separate the eClinicalWorks EHR and PM systems, the complexities increase a lot. Having an...

Nov 2025
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Director

Product

eClinicalWorks EHR is easy to use, but it is not the easiest. We have had recurring performance...

Nov 2025
||
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Director

Culture

eClinicalWorks does have a business model of breaking up charges in a lot of ways, and that makes...

Nov 2025
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COO

Product, Value

It is good to keep things all under the same EHR, so that we don't run into issues of systems or...

Nov 2025
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COO

Product

eClinicalWorks could improve their timeframe to upgrade, make it easier to upgrade, and then not...

Nov 2025
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COO

Operations, Product

I think the ongoing upgrades are fine. They are not disruptive, and eClinicalWorks has good...

Oct 2025
||
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COO

Relationship

One thing that has been very helpful is that eClinicalWorks helps consolidate our account managers...

Oct 2025
||
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COO

Operations

eClinicalWorks' systems can be hard to implement and use. The vendor promises that a solution will...

Oct 2025
||
(0)
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COO

Product

eClinicalWorks has some integration tools, but they are not integrated in a way that is always...

Oct 2025
||
(0)
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COO

Operations, Product

eClinicalWorks' system has lots of clicks. It is not as customizable for us as we grow multiple...

Oct 2025
||
(0)
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Manager

Value

eClinicalWorks offers integration options, and it is possible to integrate a lot of things with...

Oct 2025
||
(0)
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Manager

Relationship

Trying to get ahold of eClinicalWorks is ridiculous, and it takes forever.

Oct 2025
||
(0)
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Manager

Product

The system's ability to generate reports is absolutely critical for us, but the system requires too...

Oct 2025
||
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Manager

Operations

eClinicalWorks doesn't keep all of their promises. eClinicalWorks messed up a few times with our...

Oct 2025
||
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Manager

Operations

I haven't had much experience with eClinicalWorks' training, but when I have reached out to the...

Oct 2025
||
(0)
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Director

Culture, Relationship

There is a running joke that we went to the eClinicalWorks conference and that they promised many...

Oct 2025
||
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Director

Operations

Upgrades are not being pushed. We have to manually do them, and that is one of the hard parts. And...

Oct 2025
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Director

Product

One of eClinicalWorks’ great challenges is their refusal to work with any third-party vendors....

Oct 2025
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Director

Loyalty, Value

eClinicalWorks has fair pricing. They are very cheap. I think the reason I initially went with them...

Oct 2025
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Director

Loyalty, Relationship, Product

One of the big-picture reasons we wouldn’t buy eClinicalWorks EHR again is that, from an ease-of-use...

Oct 2025
||
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Director

Value

Anything now is an extra cost, and that is really kind of strange. Some of the things we would think...

Oct 2025
||
(0)
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Director

Operations, Product

eClinicalWorks responds and tries to keep up with the changes or the needs of organizations,...

Oct 2025
||
(0)
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Director

Product

Our clinical users are extremely happy with eClinicalWorks EHR and really like it. They like the...

Oct 2025
||
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Director

Loyalty

Our users came back from a conference really excited about some of the changes that are coming up....

Oct 2025
||
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Director

Relationship, Value

We host the system ourselves, and eClinicalWorks’ support can be really challenging. While on paper...

Oct 2025
||
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Analyst/Coordinator

Value

If another practice had more money, I would recommend Epic over eClinicalWorks.

Oct 2025
||
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Analyst/Coordinator

Operations

I feel like with the guidance that we get from eClinicalWorks, we are sometimes looking for cheat...

Oct 2025
||
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Analyst/Coordinator

Product

The layout for documenting in the EHR is good.

Oct 2025
||
(0)
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Analyst/Coordinator

Relationship

eClinicalWorks may keep their promises, but they take forever to realize them, so the timeline that...

Oct 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

The issue that we find with the solution is the lack of integration with other solutions. My...

Oct 2025
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(0)
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CIO

Operations

eClinicalWorks' training is terrible. They have eClinicalWorks University, but the vendor has two...

Sep 2025
||
(0)
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CIO

Operations, Product

The last upgrade that we did with eClinicalWorks was literally the worst upgrade I have ever seen...

Sep 2025
||
(0)
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CIO

Relationship

The executives at eClinicalWorks would take my call. They make a bunch of promises, but I have to...

Sep 2025
||
(0)
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CIO

Value

eClinicalWorks EHR is cheap and effective. My doctors complain about the product continually, but...

Sep 2025
||
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CIO

Relationship, Product, Value

If I were having a beer with a peer who was thinking about changing EHRs, I would tell them they...

Sep 2025
||
(0)
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CIO

Relationship

eClinicalWorks is very bad at keeping promises. The vendor’s company culture is dangerously...

Sep 2025
||
(0)
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Director

Product

I would love to change EHR systems. eClinicalWorks EHR is just falling so far behind. It is a legacy...

Sep 2025
||
(0)
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Director

Loyalty, Product

Our ability to build templates is very limited in eClinicalWorks EHR. This may change a lot with AI,...

Sep 2025
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Director

Loyalty

It is not my decision whether we switch off eClinicalWorks EHR because this is a massive decision....

Sep 2025
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(0)
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Director

Loyalty, Product

There are better products out there that are more modern and have better potential for success in...

Sep 2025
||
(0)
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Director

Product

There are a lot of functionalities missing in eClinicalWorks EHR. It is cumbersome to document a...

Sep 2025
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(0)
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Director

Relationship, Product

Whenever we see that an upgrade is available, we become worried. We have had multiple upgrades, and...

Sep 2025
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(0)
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Director

Product

We give patients instructions, but we often want to be able to put the instructions in multiple...

Sep 2025
||
(0)
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Director

Product, Value

The ability to communicate quickly with patients through text or email is huge. eClinicalWorks EHR’s...

Sep 2025
||
(0)
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Director

Operations

I would rate eClinicalWorks highly on their training, mainly because we have good people internally...

Sep 2025
||
(0)
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Director

Product, Value

The greatest benefits we have seen from using multiple eClinicalWorks solutions include our ability...

Sep 2025
||
(0)
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Director

Relationship

eClinicalWorks needs an advanced level of support for people who have been on the product for...

Sep 2025
||
(0)
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Director

Relationship, Product

We have been on eClinicalWorks EHR for so long, so I know we have eClinicalWorks’ ear, but the...

Sep 2025
||
(0)
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Director

Loyalty, Product

In eClinicalWorks EHR, we are starting to use some AI capabilities. The AI assistants do everything...

Sep 2025
||
(0)
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Director

Product

eClinicalWorks doesn't play well in the interoperability sandbox. They would rather develop their...

Sep 2025
||
(0)
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Director

Product

Our clinicians feel eClinicalWorks EHR is very intuitive. eClinicalWorks is currently on a cadence...

Sep 2025
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship, Value

With everything changing in the federal landscape and our impact on our budget, I think we were on a...

Sep 2025
||
(0)
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Director

Value

The system is definitely more of an à la carte platform. The vendor will offer a lot of different...

Sep 2025
||
(0)
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Director

Culture, Relationship

A lot of the time, when we request enhancements from eClinicalWorks, they will tell us that they are...

Sep 2025
||
(0)
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Director

Relationship

We like the fact that eClinicalWorks listens when we bring in requests, and they have made changes...

Sep 2025
||
(0)
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Director

Operations

eClinicalWorks has made videos and documentation for training; they just aren't well done. They are...

Sep 2025
||
(0)
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Director

Relationship

eClinicalWorks has improved and made big strides with their support and vendor executive...

Sep 2025
||
(0)
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Director

Loyalty, Product

A lot of eClinicalWorks solutions are usually pretty darn good, but there can be times when...

Sep 2025
||
(0)
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Director

Product, Value

A specific and tangible benefit our organization has realized by using multiple solutions from...

Sep 2025
||
(0)
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Director

Product

Even the little things in the solution, like the font choice, how small the font is, the number of...

Jul 2025
||
(0)
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Director

Product

Another big problem with the solution is that there are a lot of areas in the documentation process...

Jul 2025
||
(0)
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Director

Relationship

There is never any executive involvement from the vendor. We have tried to involve them. We have...

Jul 2025
||
(0)
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Director

Product

The solution is just old-fashioned. It was fine 20 years ago, but it isn't now. We are looking at...

Jul 2025
||
(0)
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Director

Product, Value

I would not buy eClinicalWorks EHR again. I wouldn’t recommend it. It isn't something I would...

Jul 2025
||
(0)
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Director

Product

When we get an abnormal lab result and want to send the patient a prescription for it, going through...

Jul 2025
||
(0)
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Director

Product

The vendor did not keep all their promises. eClinicalWorks EHR is an archaic program that was...

Jul 2025
||
(0)
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Manager

Value

eClinicalWorks supports our integration and interoperability goals, but they charge us for running...

May 2025
||
(0)
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Manager

Product, Value

The solution has increased my burnout due to the numerous clicks required. Additionally, we have to...

May 2025
||
(0)
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Analyst/Coordinator

Product

There is some baked-in AI in our EHR that has a silly name and does the things. I am not sure how...

Apr 2025
||
(0)
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Analyst/Coordinator

Value

We have to pick our poison; we are either going to spend a lot of money on the software that we...

Apr 2025
||
(0)
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Manager

Operations

We moved from another product to an eClinicalWorks specialty module. The transition wasn't as smooth...

Feb 2025
||
(0)
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Manager

Relationship

We have a new strategic account manager (SAM) from eClinicalWorks who has been very helpful. We meet...

Feb 2025
||
(0)
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Manager

Relationship

eClinicalWorks' support depends on the situation. We were dealing with an issue, and the support...

Feb 2025
||
(0)
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Manager

Relationship, Product

We have had ongoing issues with scanners, but there has been no resolution yet from eClinicalWorks....

Feb 2025
||
(0)
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Manager

Value

eClinicalWorks doesn't avoid charging for every little thing. We are pretty much required to...

Feb 2025
||
(0)
 Thank you  Helpful

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Director

Product, Value

I think the value driver for eClinicalWorks EHR is on the clinical side. The value there is more...

Jan 2025
||
(0)
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Director

Relationship

When we talk to eClinicalWorks about our issues, they say we are talking about enhancements, so we...

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Product

eClinicalWorks EHR does meet a lot of the organization's needs. Right now, one of the things we are...

Jan 2025
||
(0)
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Director

Loyalty, Relationship

I'm hoping my satisfaction with eClinicalWorks will get better. We just recently got a new strategic...

Jan 2025
||
(0)
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Director

Loyalty, Product

eClinicalWorks is constantly delivering new technology, especially now with their AI voice-activated...

Jan 2025
||
(0)
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Director

Operations

We had a module added, and I could have as many people as I wanted on the training call....

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Relationship

I would not buy eClinicalWorks EHR again because of eClinicalWorks' support. There is definitely a...

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Value

Every new feature that we have rolled out with eClinicalWorks has had issues. There is no feature...

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

eClinicalWorks definitely doesn't keep their promises. They routinely overpromise and underdeliver....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Things are always less fluid and functional with eClinicalWorks EHR than we feel they should be...

Jan 2025
||
(0)
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Director

Relationship

The support for eClinicalWorks is very slow. The support process also requires us to use back...

Jan 2025
||
(0)
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Director

Loyalty, Value

My personal preference with eClinicalWorks EHR as a user, not the person who pays for it, is that I...

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Operations

We recently upgraded eClinicalWorks EHR. We upgraded from the desktop version to the new, web-based...

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Loyalty, Value

eClinicalWorks EHR has done well with integrations. The good part is that eClinicalWorks EHR is very...

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Product

eClinicalWorks EHR is clunky. eClinicalWorks is trying to push integration, but they haven’t made it...

Jan 2025
||
(0)
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Director

Relationship

eClinicalWorks has account managers who reach out, but if we ask them questions, half the time, we...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks EHR functions as designed at a basic level. It is easy to see across locations and...

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Product

The reporting modules in eClinicalWorks EHR are awful. They are very archaic, and it is difficult to...

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Product

The providers still struggle with certain things in eClinicalWorks EHR, like prescribing things and...

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Culture, Relationship

eClinicalWorks sold eClinicalWorks EHR to us, and now there is not a lot of support. It is so...

Jan 2025
||
(0)
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 or  to see details.

Director

Product, Value

eClinicalWorks' positive aspect is that they are at a good price point for a small practice....

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

eClinicalWorks needs interoperability with external data. I would like to see them more committed as...

Jan 2025
||
(0)
 Thank you  Helpful

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CIO

Relationship, Product

What eClinicalWorks struggles with is that they have two customer bases. The majority of their...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The executives at eClinicalWorks are great people and very nice to talk to. After a relationship of...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

When our providers are frustrated with eClinicalWorks because everybody hates their EMR vendor, I...

Jan 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

The user interface for eClinicalWorks EHR is clunky when people first use the system. By clunky, I...

Jan 2025
||
(0)
 Thank you  Helpful

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