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eClinicalWorks EHR Commentary
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User Commentary

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CMIO

Product

When we flipped to the browser version of the system, we had significant performance problems. The...

Apr 2024
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CMIO

Loyalty, Product, Value

If I were part of a single specialty or even a multispecialty group, I would still consider...

Apr 2024
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CMIO

Relationship, Operations, Product

eClinicalWorks worked really hard to get us live, and eClinicalWorks EHR exchanges more data than...

Apr 2024
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CMIO

Relationship

eClinicalWorks' executive involvement couldn't be better. The vendor's executives message us often,...

Apr 2024
||
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Manager

Relationship

eClinicalWorks is very proactive in regard to reaching out when there is a problem. Also, I can call...

Apr 2024
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Manager

Operations

We have gone through several implementation changes with eClinicalWorks, both inward and outward,...

Apr 2024
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Manager

Value

eClinicalWorks has a good product, but they have been nickel-and-diming people to death with every...

Apr 2024
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Manager

Product

eClinicalWorks EHR is an aging product. eClinicalWorks has added and added to it. They are trying to...

Apr 2024
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Director

Product

eClinicalWorks needs to blow their product up and start over. There are key concepts that could stay...

Apr 2024
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(0)
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Director

Operations, Product

eClinicalWorks is strong in terms of new implementations, but they could do better with their...

Apr 2024
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Director

Relationship, Product

In general, eClinicalWorks takes their product 80% of the way to where it needs to be. The last 20%...

Apr 2024
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Director

Relationship

For the most part, we have built a relationship with our account management network. That...

Apr 2024
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VP/Other Executive

Loyalty, Product

eClinicalWorks EHR does what it is supposed to do. The documentation and patient aspects are all in...

Jan 2024
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(0)
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VP/Other Executive

Relationship

If we need eClinicalWorks’ support or there are issues, they are responsive and give a time frame...

Jan 2024
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Physician

Product

I have used a couple of different EMRs. My frustration with eClinicalWorks EHR is that I'm building...

Jan 2024
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(0)
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Physician

Loyalty, Value

The ASCVD Risk Estimator is available but costs extra. However, cost is a quality metric for me. I...

Jan 2024
||
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Physician

Loyalty, Product

If I get a new patient and I want to trend a growth curve, all I can do right now is add a birth...

Jan 2024
||
(0)
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Physician

Loyalty, Product

Right now, I have to hover over a certain area, not click on anything, scroll down to review the...

Jan 2024
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Physician

Product

I am still trying to figure out how to fully integrate our patient-facing mobile health app. I...

Jan 2024
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(0)
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Physician

Product

With the progress note navigation window, the box that pops up when we are documenting a progress...

Jan 2024
||
(0)
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Physician

Product

With the feature for merging things or copying them forward, I know we can essentially copy the...

Jan 2024
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CIO

Relationship

I love eClinicalWorks, but their staff members are dangerously optimistic. They make a lot of...

Dec 2023
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CIO

Relationship

There are some things that I wish the product did. To the vendor's credit, they are constantly...

Dec 2023
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(0)
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CIO

Loyalty, Value

I have looked at every other EHR, and I wouldn't leave eClinicalWorks EHR for anything. No other...

Dec 2023
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Director

Loyalty, Product

eClinicalWorks has a lot of dashboards that we were really looking forward to, and the data is just...

Nov 2023
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(0)
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Director

Loyalty, Product

We are still getting used to eClinicalWorks EHR. We are still rolling everything out, and the things...

Nov 2023
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(0)
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Director

Relationship, Product

We are really struggling with eClinicalWorks EHR. On the back end, the struggle is to keep things...

Nov 2023
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(0)
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Director

Operations, Product, Value

Our clinicians are super happy with eClinicalWorks EHR, and it is working for them. With their...

Nov 2023
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(0)
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Director

Relationship

eClinicalWorks’ technical support is really bad. My staff now researches all of the solutions that...

Nov 2023
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Director

Relationship

One positive about eClinicalWorks is when we put a ticket in, if we don't have a call within an...

Nov 2023
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(0)
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Director

Relationship, Product

I liked that with our previous EHR vendor, we got an email on recent patient safety issues and other...

Nov 2023
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(0)
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Physician

Product

I have been frustrated by the limitations of the eClinicalWorks EHR compared to the system I was...

Nov 2023
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(0)
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Physician

Loyalty, Product

In time, I will become more familiar with eClinicalWorks EHR and be able to figure it out,...

Nov 2023
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(0)
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Physician

Operations

My organization's training is internal, and our superusers have been very helpful, proactive, and...

Nov 2023
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(0)
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Physician

Loyalty

Right now, I am not ready to recommend the system to others. However, I am a new user, and my...

Nov 2023
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(0)
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Director

Loyalty, Product

eClinicalWorks did a terrible disservice to our company because they built the program as a true...

Oct 2023
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(0)
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Director

Product

With some of the presets, we have asked eClinicalWorks to eliminate some parameters because they are...

Oct 2023
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(0)
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Director

Product

eClinicalWorks' product is not really template driven, and the way that they implemented templates...

Oct 2023
||
(0)
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Director

Operations, Product

eClinicalWorks recently implemented the ability to have interoperability, but it was very poorly...

Oct 2023
||
(0)
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Director

Loyalty, Product

When we switched to eClinicalWorks' product, we knew it was a fairly prestigious program that was...

Oct 2023
||
(0)
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Director

Product

The reports in eClinicalWorks EHR are clunky and not user friendly. They don't operate as designed,...

Oct 2023
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(0)
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Director

Relationship

I would like to have account managers from eClinicalWorks who can actually fix our issues. When we...

Oct 2023
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(0)
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Director

Product

We find the program extremely limited. Features don't exist. There are a lot of clicks to get from...

Oct 2023
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(0)
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Director

Loyalty, Product, Value

If I were to do everything over again, I might not buy eClinicalWorks EHR again. However, as things...

Oct 2023
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(0)
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Director

Culture, Relationship

eClinicalWorks hasn't kept their promises about being able to offer integration options. As part of...

Oct 2023
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(0)
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Director

Product

eClinicalWorks EHR is straightforward, and it is easy to move patients through visits and review...

Oct 2023
||
(0)
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Director

Product

The biggest pain point for our actual physicians and staff is that there are too many ways to do one...

Oct 2023
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(0)
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Director

Loyalty, Product

We would love to see specialty-specific workflows with less decision-making needed. EHR-dictated...

Oct 2023
||
(0)
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Director

Loyalty, Product

In an enterprise system, certain modules within eClinicalWorks EHR are nonfunctional. For example,...

Oct 2023
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(0)
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Director

Loyalty, Product

I would like the product to integrate with physician scheduling through the patient portal. I would...

Oct 2023
||
(0)
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Director

Loyalty

One of the outcomes we were hoping to achieve but that has failed is our patient kiosk. It is...

Oct 2023
||
(0)
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CIO

Product

The product's flexibility is actually a problem for us. It is almost flexible to a fault and...

Oct 2023
||
(0)
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CIO

Relationship

I hate to make it sound like I'm picking on eClinicalWorks, but we have had a fairly rough history...

Oct 2023
||
(0)
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Analyst/Coordinator

Culture, Value

eClinicalWorks might promise something, but they usually can't present what they promised in a...

Oct 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

The system's strength is that its record is all-encompassing. We have multiple specialties, and they...

Oct 2023
||
(0)
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Analyst/Coordinator

Culture, Product

We have some interfaces that aren't a hundred percent functional. eClinicalWorks is able to make an...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

If we had more resources, I think we would have switched to a different EHR. It seems that...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

eClinicalWorks has recently gotten sloppy. With the things they experienced during COVID-19, I think...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

The product is filled with a lot of different features and functions, so users struggle a bit. I...

Oct 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty

We want to move away from eClinicalWorks' product because we want to be on the EMR that our hospital...

Oct 2023
||
(0)
 Thank you  Helpful

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CEO/President

Relationship, Operations

eClinicalWorks helps us build out templates. They truly do provide educational materials to help us...

Sep 2023
||
(0)
 Thank you  Helpful

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CEO/President

Operations, Product

The unfortunate thing is that EHRs are not taught in medical school. When we are in a hospital, we...

Sep 2023
||
(0)
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CEO/President

Relationship, Product

The biggest thing I have right now is care managers who are working within the physician practice...

Sep 2023
||
(0)
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Director

Loyalty, Relationship, Value

We replaced eClinicalWorks EHR. I would not buy it again because eClinicalWorks didn't keep their...

Sep 2023
||
(0)
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Director

Operations

When it comes to training, I would like to be taught best practices for the workflow. With things...

Sep 2023
||
(0)
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Director

Product

The product doesn't fully integrate with everything that we have. Even with our acute care, there...

Sep 2023
||
(0)
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Director

Operations, Product

Our end users don't complain too much about the product. For our providers, the process of...

Sep 2023
||
(0)
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Director

Relationship

We get vendor executive involvement only when we have to escalate things. It shouldn’t ever come to...

Sep 2023
||
(0)
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Director

Value

Sometimes the vendor’s upgrades don't go as planned, and then we have to push stuff onto the...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Product, Value

I would recommend the product to someone only if they were in a small office. The product is...

Sep 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

Off the cuff, people either like eClinicalWorks EHR or hate it. That is just how EMRs are. There are...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

The web support is delayed. We have to put a ticket through our company and then wait. There are...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Product

We are using eClinicalWorks EHR very successfully. Things are going well. eClinicalWorks EHR is very...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Operations, Product

With the upgrades, there were definitely some little challenges that could have been handled better...

Aug 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

Everyone who uses eClinicalWorks' EHR is assigned an account manager. Every single one of the...

Jul 2023
||
(0)
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CIO

Relationship

eClinicalWorks is pretty good at notifying us about things, but the vendor is not as good as a...

Jul 2023
||
(0)
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Director

Culture, Product

The functionality that eClinicalWorks promises in eClinicalWorks EHR doesn't always come to fruition...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

We have no issues with our eClinicalWorks account manager, but I feel that they aren’t fully...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

Project management with eClinicalWorks is challenging as we have to stay on top of the vendor’s...

Jul 2023
||
(0)
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Manager

Loyalty

We are leaving eClinicalWorks because we want to move to an integrated platform throughout our...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Culture, Relationship

We have requested things such as a grid of which functionalities are available in the eClinicalWorks...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

There is no new-hire orientation program we are aware of. Everything has been on-the-job training....

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Product

Some things work exactly in eClinicalWorks EHR, and there are some things we expect to work a bit...

Jun 2023
||
(0)
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Manager

Relationship

We have regular calls with eClinicalWorks, and they have a portal where we can submit tickets. The...

Jun 2023
||
(0)
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Manager

Relationship

When eClinicalWorks went to the cloud, there was a lot of executive involvement in that transition....

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Culture, Operations

eClinicalWorks keeps some of their promises, but not all of them. We were told that there would be a...

May 2023
||
(0)
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Manager

Culture, Loyalty, Value

eClinicalWorks charges for every single thing. We turned on a feature and we were charged for it. We...

May 2023
||
(0)
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Manager

Operations

eClinicalWorks has ongoing training through their website, but we don't really get training from...

May 2023
||
(0)
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Manager

Loyalty, Relationship

eClinicalWorks' support is pretty good, but it depends on the agent. There are some instances where...

May 2023
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty, Product

The interoperability in eClinicalWorks EHR is one of the reasons we want to move away from the...

May 2023
||
(0)
 Thank you  Helpful

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