eClinicalWorks EHR Commentary
Filtered view: (Over 75 Physicians)

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Chris Clune
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User Commentary

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Director

Product

Even the little things in the solution, like the font choice, how small the font is, the number of...

Jul 2025
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Director

Product

Another big problem with the solution is that there are a lot of areas in the documentation process...

Jul 2025
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Director

Relationship

There is never any executive involvement from the vendor. We have tried to involve them. We have...

Jul 2025
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Director

Product

The solution is just old-fashioned. It was fine 20 years ago, but it isn't now. We are looking at...

Jul 2025
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Director

Product, Value

I would not buy eClinicalWorks EHR again. I wouldn’t recommend it. It isn't something I would...

Jul 2025
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Director

Product

When we get an abnormal lab result and want to send the patient a prescription for it, going through...

Jul 2025
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Director

Product

The vendor did not keep all their promises. eClinicalWorks EHR is an archaic program that was...

Jul 2025
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Manager

Value

eClinicalWorks supports our integration and interoperability goals, but they charge us for running...

May 2025
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Manager

Product, Value

The solution has increased my burnout due to the numerous clicks required. Additionally, we have to...

May 2025
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Analyst/Coordinator

Product

There is some baked-in AI in our EHR that has a silly name and does the things. I am not sure how...

Apr 2025
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Analyst/Coordinator

Value

We have to pick our poison; we are either going to spend a lot of money on the software that we...

Apr 2025
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Manager

Operations

We moved from another product to an eClinicalWorks specialty module. The transition wasn't as smooth...

Feb 2025
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Manager

Relationship

We have a new strategic account manager (SAM) from eClinicalWorks who has been very helpful. We meet...

Feb 2025
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Manager

Relationship

eClinicalWorks' support depends on the situation. We were dealing with an issue, and the support...

Feb 2025
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Manager

Relationship, Product

We have had ongoing issues with scanners, but there has been no resolution yet from eClinicalWorks....

Feb 2025
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Manager

Value

eClinicalWorks doesn't avoid charging for every little thing. We are pretty much required to...

Feb 2025
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Director

Product, Value

I think the value driver for eClinicalWorks EHR is on the clinical side. The value there is more...

Jan 2025
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Director

Relationship

When we talk to eClinicalWorks about our issues, they say we are talking about enhancements, so we...

Jan 2025
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Director

Product

eClinicalWorks EHR does meet a lot of the organization's needs. Right now, one of the things we are...

Jan 2025
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Director

Loyalty, Relationship

I'm hoping my satisfaction with eClinicalWorks will get better. We just recently got a new strategic...

Jan 2025
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Director

Loyalty, Product

eClinicalWorks is constantly delivering new technology, especially now with their AI voice-activated...

Jan 2025
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Director

Operations

We had a module added, and I could have as many people as I wanted on the training call....

Jan 2025
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Director

Relationship

I would not buy eClinicalWorks EHR again because of eClinicalWorks' support. There is definitely a...

Jan 2025
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Director

Value

Every new feature that we have rolled out with eClinicalWorks has had issues. There is no feature...

Jan 2025
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Director

Relationship, Product

eClinicalWorks definitely doesn't keep their promises. They routinely overpromise and underdeliver....

Jan 2025
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Director

Product

Things are always less fluid and functional with eClinicalWorks EHR than we feel they should be...

Jan 2025
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Director

Relationship

The support for eClinicalWorks is very slow. The support process also requires us to use back...

Jan 2025
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Director

Loyalty, Value

My personal preference with eClinicalWorks EHR as a user, not the person who pays for it, is that I...

Jan 2025
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Director

Operations

We recently upgraded eClinicalWorks EHR. We upgraded from the desktop version to the new, web-based...

Jan 2025
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Director

Loyalty, Value

eClinicalWorks EHR has done well with integrations. The good part is that eClinicalWorks EHR is very...

Jan 2025
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Director

Product

eClinicalWorks EHR is clunky. eClinicalWorks is trying to push integration, but they haven’t made it...

Jan 2025
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Director

Relationship

eClinicalWorks has account managers who reach out, but if we ask them questions, half the time, we...

Jan 2025
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Director

Product

eClinicalWorks EHR functions as designed at a basic level. It is easy to see across locations and...

Jan 2025
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Director

Product

The reporting modules in eClinicalWorks EHR are awful. They are very archaic, and it is difficult to...

Jan 2025
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Director

Product

The providers still struggle with certain things in eClinicalWorks EHR, like prescribing things and...

Jan 2025
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Director

Culture, Relationship

eClinicalWorks sold eClinicalWorks EHR to us, and now there is not a lot of support. It is so...

Jan 2025
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Director

Product, Value

eClinicalWorks' positive aspect is that they are at a good price point for a small practice....

Jan 2025
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Director

Relationship, Product

eClinicalWorks needs interoperability with external data. I would like to see them more committed as...

Jan 2025
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CIO

Relationship, Product

What eClinicalWorks struggles with is that they have two customer bases. The majority of their...

Jan 2025
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CIO

Relationship

The executives at eClinicalWorks are great people and very nice to talk to. After a relationship of...

Jan 2025
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CIO

Product

When our providers are frustrated with eClinicalWorks because everybody hates their EMR vendor, I...

Jan 2025
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Analyst/Coordinator

Operations, Product

The user interface for eClinicalWorks EHR is clunky when people first use the system. By clunky, I...

Jan 2025
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Physician

Product

The app for eClinicalWorks EHR works pretty well, so I have used it. I like the interface. Being...

Nov 2024
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Physician

Product

I have worked with multiple other EHRs in different settings. Other EHRs have some pros and cons,...

Nov 2024
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Physician

Loyalty

I'm not sure what has been promised by eClinicalWorks. We have IT staff members on hand who have...

Nov 2024
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Physician

Value

eClinicalWorks charges extra for the atherosclerotic-cardiovascular-disease calculator that tells us...

Nov 2024
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Physician

Product

We have multiple specialties using the same EHR, but it is pretty difficult to tell who is who in...

Nov 2024
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Physician

Product

In eClinicalWorks EHR, if the exam flow box is the only thing I can have open, it should take up the...

Nov 2024
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Physician

Product

When reviewing consult notes that are scanned in from a PDF, there is no obvious or reasonable place...

Nov 2024
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Physician

Product

When reviewing labs in eClinicalWorks EHR, I should be able to add a diagnosis, look at a previous...

Nov 2024
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CIO

Loyalty, Product, Value

We wouldn't buy eClinicalWorks EHR again. I agree with everything negative that has been said in...

Nov 2024
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CIO

Value

eClinicalWorks nickel-and-dimes us to pieces. If we ask for a history or a file for a certain number...

Nov 2024
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CIO

Operations

I have been fairly dissatisfied with eClinicalWorks’ training. A lot of their training is hands off,...

Nov 2024
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CIO

Culture, Loyalty, Product

The demo of eClinicalWorks EHR really looked amazing, and then when we got the system, we realized...

Nov 2024
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CIO

Value

eClinicalWorks EHR seems very expensive, but comparatively speaking, maybe it isn't. I don't want to...

Nov 2024
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CIO

Operations

We were satisfied with eClinicalWorks’ implementation. I will give the vendor credit where it is...

Nov 2024
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CIO

Product, Value

I'm very satisfied with eClinicalWorks EHR’s interoperability other than maybe the cost, but...

Nov 2024
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VP/Other Executive

Loyalty, Product

eClinicalWorks EHR is usable. We are getting by with it. We made the choice to buy it, so we are...

Oct 2024
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Director

Loyalty, Product

In eClinicalWorks EHR, many features are imposed on the entire company rather than being...

Oct 2024
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Director

Product

Part of the problem with eClinicalWorks EHR is that it allows us many different ways of doing...

Oct 2024
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Director

Product, Value

I have been involved in IT issues and EHRs for many years, and I have had demonstrations of dozens...

Oct 2024
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Director

Loyalty, Product

We are stuck with and committed to a program that is old-fashioned and that seems to be at a dead...

Oct 2024
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Director

Product

One of the positives of eClinicalWorks EHR is that the patient portal is in pretty good shape. Our...

Oct 2024
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Director

Product

I wish eClinicalWorks could hire someone who understands the psychology of making the screen in...

Oct 2024
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Director

Value

The challenge with EHRs is that they are expensive. And if there were something better, it would...

Oct 2024
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Director

Culture, Loyalty, Product

eClinicalWorks EHR was pitched to us as a true enterprise platform, and once we started to use it as...

Oct 2024
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Director

Product, Value

If someone were looking into eClinicalWorks EHR, I would encourage a primary care or internal...

Sep 2024
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Director

Product

In general, we see an overpromise of functionality from eClinicalWorks and then continued errors in...

Sep 2024
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Director

Product

eClinicalWorks EHR has a fairly intuitive user interface and fills in the SOAP notes specifically...

Sep 2024
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Director

Relationship

eClinicalWorks has a lot of clients, so we don't really receive any executive involvement. We have...

Sep 2024
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Director

Product

eClinicalWorks EHR is an easy EHR to work with. Most people can pick it up fairly quickly, but it...

Sep 2024
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Director

Product

Sometimes, eClinicalWorks will roll out solutions that don't have 100% of their bugs fixed.

Sep 2024
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Director

Value

I am pretty sure that we are getting our money's worth with eClinicalWorks EHR because we are able...

Sep 2024
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Director

Relationship

eClinicalWorks has definitely overhauled their online and tech support. Their ticketing system has...

Sep 2024
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Director

Product

I wish eClinicalWorks had more room to bring in outside third-party applications or interfaces....

Sep 2024
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Director

Relationship

We have an account manager from eClinicalWorks who is pretty good. The vendor is more proactive...

Sep 2024
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Director

Loyalty, Product

eClinicalWorks has brought in some new interoperability solutions, and they are trying to work on...

Sep 2024
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Director

Operations

eClinicalWorks' online education could use some improvement. The vendor could have some better...

Sep 2024
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Director

Value

We get quite a bit of encouragement from eClinicalWorks when it comes to adding on other features...

Sep 2024
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