All Categories chevron icon Ambulatory & Post-Acute Care chevron icon Physician Practice Solutions chevron icon Ambulatory EHR

eClinicalWorks EHR Commentary
Filtered view: (Over 75 Physicians)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

EHR Interoperability Overview 2025: A Look at How Vendors Are Supporting Patient Record, Third-Party & Payer-Provider Interoperability
EHR Interoperability Overview 2025:
A Look at How Vendors Are Supporting Patient Record, Third-Party & Payer-Provider Interoperability
December 2025
View Report
Ambulatory Pediatric Solutions 2024: How Well Are Pediatric-Specific Vendors & Broad-Specialty Vendors Addressing Customer Needs?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
CIO

Operations

I can see how a lot of the setup process for eClinicalWorks was designed for an office of five or...

Jan 2026
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

eClinicalWorks has a really nice wellness alert that analyzes our history and says that a patient is...

Jan 2026
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Our migration from our previous EHR to eClinicalWorks EHR brought over certain information, but it...

Jan 2026
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The integration between eClinicalWorks PM and eClinicalWorks EHR is glitchy. We can run a report in...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

eClinicalWorks EHR is really user-friendly. I have used a bunch of EHRs. I find it very intuitive in...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product, Value

The technology is there in eClinicalWorks EHR, but the adoption is tough. eClinicalWorks built in...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We do our own EHR implementations. We don't use eClinicalWorks at all anymore. That actually started...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We really liked the integrated package from eClinicalWorks. We were also looking to outsource our...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

We are a complex group, so there are a lot of moving parts. The implementation of eClinicalWorks EHR...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

The vendor's trainers showed us all the options available in the solution. That was too much. If I...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Operations, Product

Our younger staff members think the solution is a piece of cake. They are just used to using...

Dec 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If we separate the eClinicalWorks EHR and PM systems, the complexities increase a lot. Having an...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks EHR is easy to use, but it is not the easiest. We have had recurring performance...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

eClinicalWorks does have a business model of breaking up charges in a lot of ways, and that makes...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

It is good to keep things all under the same EHR, so that we don't run into issues of systems or...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

eClinicalWorks could improve their timeframe to upgrade, make it easier to upgrade, and then not...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

I think the ongoing upgrades are fine. They are not disruptive, and eClinicalWorks has good...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

One thing that has been very helpful is that eClinicalWorks helps consolidate our account managers...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

eClinicalWorks' systems can be hard to implement and use. The vendor promises that a solution will...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

eClinicalWorks has some integration tools, but they are not integrated in a way that is always...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

eClinicalWorks' system has lots of clicks. It is not as customizable for us as we grow multiple...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

eClinicalWorks offers integration options, and it is possible to integrate a lot of things with...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Trying to get ahold of eClinicalWorks is ridiculous, and it takes forever.

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system's ability to generate reports is absolutely critical for us, but the system requires too...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

eClinicalWorks doesn't keep all of their promises. eClinicalWorks messed up a few times with our...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I haven't had much experience with eClinicalWorks' training, but when I have reached out to the...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

There is a running joke that we went to the eClinicalWorks conference and that they promised many...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Upgrades are not being pushed. We have to manually do them, and that is one of the hard parts. And...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of eClinicalWorks’ great challenges is their refusal to work with any third-party vendors....

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

eClinicalWorks has fair pricing. They are very cheap. I think the reason I initially went with them...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

One of the big-picture reasons we wouldn’t buy eClinicalWorks EHR again is that, from an ease-of-use...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Anything now is an extra cost, and that is really kind of strange. Some of the things we would think...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

eClinicalWorks responds and tries to keep up with the changes or the needs of organizations,...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our clinical users are extremely happy with eClinicalWorks EHR and really like it. They like the...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Our users came back from a conference really excited about some of the changes that are coming up....

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

We host the system ourselves, and eClinicalWorks’ support can be really challenging. While on paper...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

If another practice had more money, I would recommend Epic over eClinicalWorks.

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I feel like with the guidance that we get from eClinicalWorks, we are sometimes looking for cheat...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The layout for documenting in the EHR is good.

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

eClinicalWorks may keep their promises, but they take forever to realize them, so the timeline that...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The issue that we find with the solution is the lack of integration with other solutions. My...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

eClinicalWorks' training is terrible. They have eClinicalWorks University, but the vendor has two...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

The last upgrade that we did with eClinicalWorks was literally the worst upgrade I have ever seen...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The executives at eClinicalWorks would take my call. They make a bunch of promises, but I have to...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

eClinicalWorks EHR is cheap and effective. My doctors complain about the product continually, but...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product, Value

If I were having a beer with a peer who was thinking about changing EHRs, I would tell them they...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

eClinicalWorks is very bad at keeping promises. The vendor’s company culture is dangerously...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would love to change EHR systems. eClinicalWorks EHR is just falling so far behind. It is a legacy...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Our ability to build templates is very limited in eClinicalWorks EHR. This may change a lot with AI,...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

It is not my decision whether we switch off eClinicalWorks EHR because this is a massive decision....

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There are better products out there that are more modern and have better potential for success in...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are a lot of functionalities missing in eClinicalWorks EHR. It is cumbersome to document a...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Whenever we see that an upgrade is available, we become worried. We have had multiple upgrades, and...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We give patients instructions, but we often want to be able to put the instructions in multiple...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The ability to communicate quickly with patients through text or email is huge. eClinicalWorks EHR’s...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would rate eClinicalWorks highly on their training, mainly because we have good people internally...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The greatest benefits we have seen from using multiple eClinicalWorks solutions include our ability...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks needs an advanced level of support for people who have been on the product for...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have been on eClinicalWorks EHR for so long, so I know we have eClinicalWorks’ ear, but the...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

In eClinicalWorks EHR, we are starting to use some AI capabilities. The AI assistants do everything...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks doesn't play well in the interoperability sandbox. They would rather develop their...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our clinicians feel eClinicalWorks EHR is very intuitive. eClinicalWorks is currently on a cadence...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Value

With everything changing in the federal landscape and our impact on our budget, I think we were on a...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The system is definitely more of an à la carte platform. The vendor will offer a lot of different...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

A lot of the time, when we request enhancements from eClinicalWorks, they will tell us that they are...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We like the fact that eClinicalWorks listens when we bring in requests, and they have made changes...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

eClinicalWorks has made videos and documentation for training; they just aren't well done. They are...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks has improved and made big strides with their support and vendor executive...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

A lot of eClinicalWorks solutions are usually pretty darn good, but there can be times when...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

A specific and tangible benefit our organization has realized by using multiple solutions from...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Even the little things in the solution, like the font choice, how small the font is, the number of...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Another big problem with the solution is that there are a lot of areas in the documentation process...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is never any executive involvement from the vendor. We have tried to involve them. We have...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The solution is just old-fashioned. It was fine 20 years ago, but it isn't now. We are looking at...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I would not buy eClinicalWorks EHR again. I wouldn’t recommend it. It isn't something I would...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When we get an abnormal lab result and want to send the patient a prescription for it, going through...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The vendor did not keep all their promises. eClinicalWorks EHR is an archaic program that was...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

eClinicalWorks supports our integration and interoperability goals, but they charge us for running...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The solution has increased my burnout due to the numerous clicks required. Additionally, we have to...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There is some baked-in AI in our EHR that has a silly name and does the things. I am not sure how...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

We have to pick our poison; we are either going to spend a lot of money on the software that we...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We moved from another product to an eClinicalWorks specialty module. The transition wasn't as smooth...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a new strategic account manager (SAM) from eClinicalWorks who has been very helpful. We meet...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

eClinicalWorks' support depends on the situation. We were dealing with an issue, and the support...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have had ongoing issues with scanners, but there has been no resolution yet from eClinicalWorks....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

eClinicalWorks doesn't avoid charging for every little thing. We are pretty much required to...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Performance
KLAS article icon
Ambulatory Pediatric Solutions 2024
11 March 24    |   Andy Paulsen and Chris Clune
Amid changing regulations from entities like the American Academy of Pediatrics and HIPAA, pediatric clinics’ functionality needs are increasing and becoming more specific. Most ambulatory pediatric practices are small organizations with limited budgets, and they have to prioritize functionalities that are most important and forgo others to stay within budget. In addition to established pediatric-specific vendors, broad-specialty vendors are addressing this challenge by developing pediatric-specific EHRs or adapting existing platforms to cater to customer needs. Following KLAS’ 2023 report on the pediatrics market , this report examines how well pediatric-specific and broad-specialty vendors meet the unique customer needs of this niche market.
Performance
KLAS article icon
Ambulatory and Enterprise EMR Interoperability 2023
16 March 23    |   Coray Tate and Paul Warburton
Interoperability is a continued area of critical focus for the healthcare industry. There is no question that progress is being made, but there is still significant room for improvement. For this report, KLAS talked to vendor-identified deep adopters to take a holistic look at the current state of interoperability in ambulatory and enterprise EMRs and measure how close we are to an ideal state. The results reveal each vendor’s strengths and weaknesses within various areas of interoperability.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​