eClinicalWorks EHR Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Loyalty, Relationship
eClinicalWorks does a good job of staying up to speed with stuff that's coming out in the market....
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Relationship
Sometimes, eClinicalWorks' support people don't understand what the issue is that we're having, and...
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Product, Value
For how we use it today, I would buy the solution again, but it wouldn't be a good solution for...
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Culture, Value
eClinicalWorks comes up with new things, so they sell us a package when we first start, and then, as...
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Loyalty
We are going to be moving to another solution. When we first went to eClinicalWorks, we just...
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Product
eClinicalWorks is a little bit behind the ball on some of the newfangled technology, specifically...
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Relationship, Value
eClinicalWorks will pull fast ones with interfaces that are under the hood. They will charge us a...
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Operations
I can see how a lot of the setup process for eClinicalWorks was designed for an office of five or...
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Product
eClinicalWorks has a really nice wellness alert that analyzes our history and says that a patient is...
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Operations
Our migration from our previous EHR to eClinicalWorks EHR brought over certain information, but it...
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Product, Value
The integration between eClinicalWorks PM and eClinicalWorks EHR is glitchy. We can run a report in...
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Product
eClinicalWorks EHR is really user-friendly. I have used a bunch of EHRs. I find it very intuitive in...
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Operations, Product, Value
The technology is there in eClinicalWorks EHR, but the adoption is tough. eClinicalWorks built in...
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Operations
We do our own EHR implementations. We don't use eClinicalWorks at all anymore. That actually started...
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Loyalty
We really liked the integrated package from eClinicalWorks. We were also looking to outsource our...
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Operations
We are a complex group, so there are a lot of moving parts. The implementation of eClinicalWorks EHR...
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Operations
The vendor's trainers showed us all the options available in the solution. That was too much. If I...
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Loyalty, Operations, Product
Our younger staff members think the solution is a piece of cake. They are just used to using...
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Product
If we separate the eClinicalWorks EHR and PM systems, the complexities increase a lot. Having an...
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Product
eClinicalWorks EHR is easy to use, but it is not the easiest. We have had recurring performance...
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Culture
eClinicalWorks does have a business model of breaking up charges in a lot of ways, and that makes...
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Product, Value
It is good to keep things all under the same EHR, so that we don't run into issues of systems or...
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Product
eClinicalWorks could improve their timeframe to upgrade, make it easier to upgrade, and then not...
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Operations, Product
I think the ongoing upgrades are fine. They are not disruptive, and eClinicalWorks has good...
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Relationship
One thing that has been very helpful is that eClinicalWorks helps consolidate our account managers...
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Operations
eClinicalWorks' systems can be hard to implement and use. The vendor promises that a solution will...
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Product
eClinicalWorks has some integration tools, but they are not integrated in a way that is always...
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Operations, Product
eClinicalWorks' system has lots of clicks. It is not as customizable for us as we grow multiple...
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Value
eClinicalWorks offers integration options, and it is possible to integrate a lot of things with...
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Relationship
Trying to get ahold of eClinicalWorks is ridiculous, and it takes forever.
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Product
The system's ability to generate reports is absolutely critical for us, but the system requires too...
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Operations
eClinicalWorks doesn't keep all of their promises. eClinicalWorks messed up a few times with our...
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Operations
I haven't had much experience with eClinicalWorks' training, but when I have reached out to the...
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Culture, Relationship
There is a running joke that we went to the eClinicalWorks conference and that they promised many...
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Operations
Upgrades are not being pushed. We have to manually do them, and that is one of the hard parts. And...
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Product
One of eClinicalWorks’ great challenges is their refusal to work with any third-party vendors....
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Loyalty, Value
eClinicalWorks has fair pricing. They are very cheap. I think the reason I initially went with them...
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Loyalty, Relationship, Product
One of the big-picture reasons we wouldn’t buy eClinicalWorks EHR again is that, from an ease-of-use...
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Value
Anything now is an extra cost, and that is really kind of strange. Some of the things we would think...
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Operations, Product
eClinicalWorks responds and tries to keep up with the changes or the needs of organizations,...
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Product
Our clinical users are extremely happy with eClinicalWorks EHR and really like it. They like the...
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Loyalty
Our users came back from a conference really excited about some of the changes that are coming up....
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Relationship, Value
We host the system ourselves, and eClinicalWorks’ support can be really challenging. While on paper...
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Value
If another practice had more money, I would recommend Epic over eClinicalWorks.
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Operations
I feel like with the guidance that we get from eClinicalWorks, we are sometimes looking for cheat...
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Product
The layout for documenting in the EHR is good.
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Relationship
eClinicalWorks may keep their promises, but they take forever to realize them, so the timeline that...
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Loyalty, Product
The issue that we find with the solution is the lack of integration with other solutions. My...
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Operations
eClinicalWorks' training is terrible. They have eClinicalWorks University, but the vendor has two...
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Operations, Product
The last upgrade that we did with eClinicalWorks was literally the worst upgrade I have ever seen...
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Relationship
The executives at eClinicalWorks would take my call. They make a bunch of promises, but I have to...
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Value
eClinicalWorks EHR is cheap and effective. My doctors complain about the product continually, but...
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Relationship, Product, Value
If I were having a beer with a peer who was thinking about changing EHRs, I would tell them they...
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Relationship
eClinicalWorks is very bad at keeping promises. The vendor’s company culture is dangerously...
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Product
I would love to change EHR systems. eClinicalWorks EHR is just falling so far behind. It is a legacy...
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Loyalty, Product
Our ability to build templates is very limited in eClinicalWorks EHR. This may change a lot with AI,...
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Loyalty
It is not my decision whether we switch off eClinicalWorks EHR because this is a massive decision....
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Loyalty, Product
There are better products out there that are more modern and have better potential for success in...
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Product
There are a lot of functionalities missing in eClinicalWorks EHR. It is cumbersome to document a...
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Relationship, Product
Whenever we see that an upgrade is available, we become worried. We have had multiple upgrades, and...
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Product
We give patients instructions, but we often want to be able to put the instructions in multiple...
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Product, Value
The ability to communicate quickly with patients through text or email is huge. eClinicalWorks EHR’s...
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Operations
I would rate eClinicalWorks highly on their training, mainly because we have good people internally...
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Product, Value
The greatest benefits we have seen from using multiple eClinicalWorks solutions include our ability...
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Relationship
eClinicalWorks needs an advanced level of support for people who have been on the product for...
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Relationship, Product
We have been on eClinicalWorks EHR for so long, so I know we have eClinicalWorks’ ear, but the...
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Loyalty, Product
In eClinicalWorks EHR, we are starting to use some AI capabilities. The AI assistants do everything...
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Product
eClinicalWorks doesn't play well in the interoperability sandbox. They would rather develop their...
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Product
Our clinicians feel eClinicalWorks EHR is very intuitive. eClinicalWorks is currently on a cadence...
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Loyalty, Relationship, Value
With everything changing in the federal landscape and our impact on our budget, I think we were on a...
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Value
The system is definitely more of an à la carte platform. The vendor will offer a lot of different...
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Culture, Relationship
A lot of the time, when we request enhancements from eClinicalWorks, they will tell us that they are...
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Relationship
We like the fact that eClinicalWorks listens when we bring in requests, and they have made changes...
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Operations
eClinicalWorks has made videos and documentation for training; they just aren't well done. They are...
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Relationship
eClinicalWorks has improved and made big strides with their support and vendor executive...
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Loyalty, Product
A lot of eClinicalWorks solutions are usually pretty darn good, but there can be times when...
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Product, Value
A specific and tangible benefit our organization has realized by using multiple solutions from...
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Product
Even the little things in the solution, like the font choice, how small the font is, the number of...
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Product
Another big problem with the solution is that there are a lot of areas in the documentation process...
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Relationship
There is never any executive involvement from the vendor. We have tried to involve them. We have...
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Product
The solution is just old-fashioned. It was fine 20 years ago, but it isn't now. We are looking at...
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Product, Value
I would not buy eClinicalWorks EHR again. I wouldn’t recommend it. It isn't something I would...
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Product
When we get an abnormal lab result and want to send the patient a prescription for it, going through...
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Product
The vendor did not keep all their promises. eClinicalWorks EHR is an archaic program that was...
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Value
eClinicalWorks supports our integration and interoperability goals, but they charge us for running...
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Product, Value
The solution has increased my burnout due to the numerous clicks required. Additionally, we have to...
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Commentary Summary
Comment Type Breakout