Community Connect EpicCare EHR Commentary
Filtered view: (Small - 1-150 Beds)
Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Relationship
A lot of our issues with the support team are just about communication. After hours, sometimes we...
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Product, Value
I don't think it is either easy or hard to integrate third-party applications. If an integration...
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Relationship, Product
Community Connect EpicCare EHR has helped with transfers, and we can see where patients go and visit...
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Product
We used to have a third party that would do reports for us, and I had to take that data and submit...
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Relationship, Product
I would say that Epic as a whole is pretty good. Community Connect EpicCare EHR is a good model. I...
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Culture, Value
Our host site's charges are not as black and white as I would like them to be, but overall, they...
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Loyalty, Product
A lot of the tools that we use for third parties are for specific procedures and things like that....
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Relationship
Our host site outsourced a lot of their frontline tech support to an offshore group. The folks at...
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Operations
Our host site has moved entirely over to an online computer-based training approach. That approach...
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Relationship, Product
Our host site has a really high requirement for encryption. I can understand that in this market,...
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Loyalty, Relationship
Our host site's road map is constantly changing. Our host site will tell us that something will be...
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Operations, Product
Community Connect EpicCare EHR as a product is kind of the industry standard. One of Epic's...
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Loyalty, Product
We would go with the system again with the caveat that we would probably first look at a different...
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Loyalty, Relationship
Working with our host site will allow us to have a more streamlined approach to answering our...
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Operations
Our host site doesn't keep promises when it comes to the implementation of integrations. Our host...
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Operations
Our initial training with our Epic host site was pretty rough, and we don’t get ongoing training...
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Operations
I never want to go through the process of implementation again. I don’t know that anybody is ever...
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Relationship
Epic has 24/7 customer support, but it is just structured a little bit differently than other...
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Relationship, Product
Community Connect EpicCare EHR is reliable; we have not had any issues with it. The drawback of...
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Loyalty, Value
We don't want to start pulling data from Community Connect EpicCare EHR yet, so we reach out to our...
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Product
It is a process when we want to integrate something. Some organizations are new to the acute space,...
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Relationship
With Community Connect, obviously, we are an affiliate of the host organization for that, so there...
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Loyalty, Relationship, Product
There are things we would like to pursue, and things are changing. Sometimes we want to pursue...
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Product
An improvement I would like to see would be making sure that everything is appropriately working in...
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Relationship
Our host organization keeps all their promises, but they might not call something a promise. They...
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Relationship
My host organization’s support is more web based. They have an entire team that is dedicated to...
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Operations
When it came to implementing Community Connect, the downfall was that we couldn't customize every...
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Loyalty, Product
Epic uses a product called Hyperdrive. They are moving everyone to it. It is pretty much a web-based...
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Product
I have never had any complaints about integration with Community Connect EpicCare EHR. I can't say...
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Relationship, Operations
Epic seems to be a leader in their class. They seem to constantly innovate, and it seems like there...
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Relationship, Operations, Product
Our host organization is pretty proactive when it comes to upgrades based on how Epic functions. The...
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Culture, Value
Community Connect is different. Based on our contract with our host organization, I don't think they...
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Product
Regarding integration, our host site is a different beast from our other vendors because we are near...
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Loyalty, Relationship, Operations
Our host organization is larger, and the communication with their national staff about how we use...
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Relationship, Product
I am not super excited about our Community Connect affiliation, but we are happy with the product....
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Loyalty
There are upcoming enhancements that our host site has been talking about, but everyone is looking...
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Loyalty, Value
Our host site's road map has a lot of things that we are excited for and looking forward to....
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Operations
Our host site is pretty good about making sure that we do the system's training.
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Product
There are five ways to chart one thing in the system. If we don't look at all five ways, we could...
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Relationship, Operations
Our host site only gives us information on upgrades when they are pushing them out. They are also...
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Relationship
Our host site is hard to get in contact with. Sometimes, we will put in a request for improvement or...
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Operations
Our training is pretty much nonexistent. There is no ongoing training from Epic. They never reach...
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Product
Overall, I am satisfied with Community Connect EpicCare EHR. I have worked with other products that...
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Product
We piggyback off of another facility for Community Connect EpicCare EHR. I don't know whether that...
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Relationship, Operations, Product
We just had an update for Community Connect, and we had a couple of glitches on the first day, but...
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Operations
I would like to see slightly better training for Community Connect. Everything is on the computer,...
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Relationship, Product
Sometimes bigger facilities that aren't on Community Connect have tools available to them that...
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Product, Value
We want to integrate our IV pumps into the solution, but there are charges by Epic and our host....
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Product
Moving to Community Connect EpicCare EHR was a huge change. Our providers were initially reluctant...
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Loyalty, Operations, Product
It was difficult to get Community Connect. Our medical staff was somewhat resistant because we did...
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Product
The functionality has done what we need. However, we still grapple with how to meaningfully get out...
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Product
We have a statewide health information exchange, and we send and receive data to non-Epic users...
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Relationship, Product
In a small hospital, we wear many hats. So it is quicker to get things done in a smaller setting...
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Loyalty, Operations, Product
In the past, certain things weren't necessarily available to us. For example, our host organization...
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Operations, Product
Unless our users are already experienced with Epic's system when they come to our facility, it does...
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Loyalty, Relationship
The host organization could give us more ongoing optimization opportunities. I'm not sure whether we...
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Value
As far as getting our money's worth goes, we would like to pay less, but using Epic's system is an...
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Relationship
We have regular check-in meetings and feedback for any outstanding issues with our host...
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Product
Our process improvements could be better if the EHR would help guide documentation in certain ways....
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Loyalty, Product
We have a specialty, and it has always been disappointing that Epic's module for that specialty is...
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Loyalty, Value
It is hard to recruit IT support to our community. When we were researching EHRs, one of our...
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