Community Connect EpicCare EHR Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Relationship, Operations
Our host's support and training model is inadequate, but that does not reflect on Epic.
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Loyalty, Relationship
One of our host site's weaknesses is that they don't really look at their strategic long-term plans....
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Operations
We are still figuring out the training part of the system. Our host site gave us extensive initial...
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Product, Value
The system's tangible outcomes were fast and huge. A lot of the hospitals in our region are on Epic...
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Relationship
With our host site's support, when we put in a ticket, we will get a response. However, it will...
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Value
Everything is part of our EHR now. We don't need a third-party application anymore, like an add-on...
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Relationship, Product
Our host site does a very good job of rolling out quarterly releases. They have also been really...
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Relationship, Product
I would say that Epic as a whole is pretty good. Community Connect EpicCare EHR is a good model. I...
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Culture, Value
Our host site's charges are not as black and white as I would like them to be, but overall, they...
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Loyalty, Product
A lot of the tools that we use for third parties are for specific procedures and things like that....
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Relationship
Our host site outsourced a lot of their frontline tech support to an offshore group. The folks at...
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Operations
Our host site has moved entirely over to an online computer-based training approach. That approach...
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Relationship, Product
Our host site has a really high requirement for encryption. I can understand that in this market,...
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Loyalty, Relationship
Our host site's road map is constantly changing. Our host site will tell us that something will be...
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Operations, Product
Community Connect EpicCare EHR as a product is kind of the industry standard. One of Epic's...
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Loyalty, Product
We would go with the system again with the caveat that we would probably first look at a different...
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Loyalty, Relationship
Working with our host site will allow us to have a more streamlined approach to answering our...
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Operations
Our host site doesn't keep promises when it comes to the implementation of integrations. Our host...
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Operations
Our initial training with our Epic host site was pretty rough, and we don’t get ongoing training...
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Operations
I never want to go through the process of implementation again. I don’t know that anybody is ever...
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Relationship
Epic has 24/7 customer support, but it is just structured a little bit differently than other...
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Relationship, Product
Community Connect EpicCare EHR is reliable; we have not had any issues with it. The drawback of...
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Loyalty, Value
We don't want to start pulling data from Community Connect EpicCare EHR yet, so we reach out to our...
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Product
It is a process when we want to integrate something. Some organizations are new to the acute space,...
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Operations
The solution is great. Things are complicated in that we have split from an affiliation that...
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Loyalty
We chose to go with Community Connect EpicCare EHR because it was integrated. There is one solution...
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Culture, Value
With Epic, we have to opt into different packages. If those packages aren't part of the initial...
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Relationship
With Epic, we have a dedicated technical service team. Epic sends out regular updates, and our team...
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Relationship, Value
I have bashed on Community Connect a little bit, but the Community Connect model is the only way we...
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Product
When I get a certain report, it is very detailed, and I start looking at how we leverage the Epic...
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Product
Our reporting and analytics from Epic are pretty poor. I am being picky, but that is surprising...
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Operations, Product
The system is very good. I am a big Epic fan. The only drawback to the system is that from a...
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Operations
Having a host for Epic's system is a little different than just having Epic's system. If Epic has...
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Relationship
With Community Connect, obviously, we are an affiliate of the host organization for that, so there...
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Loyalty, Relationship, Product
There are things we would like to pursue, and things are changing. Sometimes we want to pursue...
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Product
An improvement I would like to see would be making sure that everything is appropriately working in...
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Relationship
Our host organization keeps all their promises, but they might not call something a promise. They...
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Relationship
My host organization’s support is more web based. They have an entire team that is dedicated to...
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Operations
When it came to implementing Community Connect, the downfall was that we couldn't customize every...
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Loyalty, Product
Epic uses a product called Hyperdrive. They are moving everyone to it. It is pretty much a web-based...
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Product
I have never had any complaints about integration with Community Connect EpicCare EHR. I can't say...
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Relationship, Operations
Epic seems to be a leader in their class. They seem to constantly innovate, and it seems like there...
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Relationship, Operations, Product
Our host organization is pretty proactive when it comes to upgrades based on how Epic functions. The...
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Culture, Value
Community Connect is different. Based on our contract with our host organization, I don't think they...
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Product
Regarding integration, our host site is a different beast from our other vendors because we are near...
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Loyalty, Relationship, Operations
Our host organization is larger, and the communication with their national staff about how we use...
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Relationship, Product
I am not super excited about our Community Connect affiliation, but we are happy with the product....
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Loyalty
There are upcoming enhancements that our host site has been talking about, but everyone is looking...
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Loyalty, Value
Our host site's road map has a lot of things that we are excited for and looking forward to....
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Relationship
The biggest frustration that I have with Epic is we go to our general manager, and they provide each...
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Relationship
Anytime I ask something of my host BFF, they have to clear it with the host organization, and that...
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Relationship
The relationship that we have with our Community Connect host has been really good. We have a couple...
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Operations
Our host site is pretty good about making sure that we do the system's training.
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Product
There are five ways to chart one thing in the system. If we don't look at all five ways, we could...
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Relationship, Operations
Our host site only gives us information on upgrades when they are pushing them out. They are also...
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Relationship
Our host site is hard to get in contact with. Sometimes, we will put in a request for improvement or...
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Operations
Our training is pretty much nonexistent. There is no ongoing training from Epic. They never reach...
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Product
Overall, I am satisfied with Community Connect EpicCare EHR. I have worked with other products that...
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Product
We piggyback off of another facility for Community Connect EpicCare EHR. I don't know whether that...
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Relationship, Operations, Product
We just had an update for Community Connect, and we had a couple of glitches on the first day, but...
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Operations
I would like to see slightly better training for Community Connect. Everything is on the computer,...
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Relationship, Product
Sometimes bigger facilities that aren't on Community Connect have tools available to them that...
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Loyalty
We already had some additional connections with the hospital, and they were able to get us a...
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Relationship, Value
Whether our host keeps their promises is kind of half-and-half. I don't think this is intentional,...
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Culture, Value
Our host is pretty good about not charging for every little thing. They will let us know upfront...
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Relationship
Our host has a focused, disciplined group that keeps us on task for upgrades and projects, but I...
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Product, Value
We want to integrate our IV pumps into the solution, but there are charges by Epic and our host....
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Product
Moving to Community Connect EpicCare EHR was a huge change. Our providers were initially reluctant...
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Loyalty, Operations, Product
It was difficult to get Community Connect. Our medical staff was somewhat resistant because we did...
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Product
The functionality has done what we need. However, we still grapple with how to meaningfully get out...
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Product
We have a statewide health information exchange, and we send and receive data to non-Epic users...
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Relationship, Product
In a small hospital, we wear many hats. So it is quicker to get things done in a smaller setting...
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Loyalty, Operations, Product
In the past, certain things weren't necessarily available to us. For example, our host organization...
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Operations, Product
Unless our users are already experienced with Epic's system when they come to our facility, it does...
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Loyalty, Relationship
The host organization could give us more ongoing optimization opportunities. I'm not sure whether we...
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Value
As far as getting our money's worth goes, we would like to pay less, but using Epic's system is an...
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Relationship
We have regular check-in meetings and feedback for any outstanding issues with our host...
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Product
Our process improvements could be better if the EHR would help guide documentation in certain ways....
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Loyalty, Product
We have a specialty, and it has always been disappointing that Epic's module for that specialty is...
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Loyalty, Value
It is hard to recruit IT support to our community. When we were researching EHRs, one of our...
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Relationship, Operations
We have had multiple client managers. The first person that our host assigned to our system was...
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Loyalty, Product, Value
The Community Connect EpicCare EHR product itself is good. It does what it is supposed to. I'm...
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Relationship
Our host organization does have a help desk, but they have an automated process that will close our...
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Operations
During implementation, there could have been better communication in terms of making sure that we...
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Product
We had the upgrade itself, and then we had more updates for Community Connect. One of the updates...
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Operations
Based upon what I hear from my analysts who have become credential trainers as well as what I have...
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Product
Community Connect is meeting our needs, but there are a lot of missing things just based upon the...
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Loyalty, Value
We went with the Community Connect model because the acquisition costs seemed favorable. Because of...
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Product
If it were my decision, I would buy Epic directly. I want more autonomy and control over features...
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Product
With Community Connect EpicCare EHR, I like that I can see basically what is out there and what...
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Operations
The host site trains us on how to use Community Connect EpicCare EHR basically. They tell us very...
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Product
If I were the vendor, I would have physician billing and hospital billing be very similar in...
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Relationship
Resources are limited. Our host has their resources, and sometimes they aren't able to help us as...
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Loyalty, Product
I would buy Epic's EHR again but not the way that we did. I wouldn't go through another facility....
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Loyalty
I deal with our host more than Epic, although I do have Epic contacts, and they are great too. Using...
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Relationship
Our host does a pretty good job in the background to keep us current and up-to-date, so I wouldn't...
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Loyalty, Operations
Wounds take time to heal with any EMR transition, but I would decide again to go with our host’s...
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Loyalty
We went from multiple EMRs to Epic's system. Obviously, that was a big selling point. It would have...
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Product, Value
The ability of our medical staff across departments to transition care has been excellent. We do not...
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Operations
Going live as an Epic Community Connect site is always challenging because we don't have as much...
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Operations
One of the challenging models Epic has is superusers. Those are difficult to grasp, especially for...
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Operations
Training is difficult for our host’s version of the system because each variation of the system is...
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Culture
One of the complaints we see from physicians is it feels like they are sold on a bill of goods that...
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Culture
We had our agreement in place, and our host was very open, cordial, and understanding if we had to...
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Relationship
We have a leader assigned to us who we routinely work with on priorities and projects. The leader...
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Product
One of the things that makes it challenging for a larger health system to provide the system to a...
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Operations, Product
Hospitals are more complex than the ambulatory side, so Community Connect EpicCare EHR has to be...
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Operations
Our host organization brought in external resources for our training, and we weren't a huge fan of...
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Value
Coming off of our previous EHR system, one of my favorite things about Epic is they aren’t a...
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Operations
I do have access to some of the direct Epic training, and that has been very useful. It is a bit...
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Product
Community Connect EpicCare EHR just flows nicely. We can split our screens and easily toggle from...
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Product
This is a very specific thing that isn't really too important, but I would like to have the ability...
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Product
Community Connect EpicCare EHR is user friendly with robust reporting. I am very happy with the...
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Product
Community Connect EpicCare EHR is great. We have had no problems or issues. We have recommended the...
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Relationship
I have never had a problem with Epic’s customer support team. They are very efficient and fast. They...
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Value
Our host’s bill doesn't really go up besides the regular percentage every year. We don't really get...
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Relationship
Community Connect EpicCare EHR has been an interesting install. On our regular executive meetings,...
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Product
The improvement we would like to see in the product is how our host sets up lab reportables and...
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Operations
Our host had training, and they had to have continual meetings. For a while, we were still trying to...
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Product
The product is so intuitive. It is smart, and relevant things present to us. We get female things...
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Loyalty, Product
The one thing that we are missing in Community Connect EpicCare EHR is the ability to have clinical...
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Product
The Community Connect EpicCare EHR system is amazing, but some of our providers are not keen on it....
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Value
Community Connect EpicCare EHR is superior to anything out there right now. My only caution is that...
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Operations, Product
With Epic, the story is that it is all about picking the right host when using the Community Connect...
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Value
The host we are with initially started out with a fairly flat model, and they have started to...
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Product
In general, Epic's EHR has kind of come to be the standard for EHRs. The fact that it is integrated...
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