Community Connect EpicCare EHR
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Operations
The system has been a nightmare since we went live, just with the implementation and testing. When...
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Loyalty
If we had the choice again, we would maybe buy a different version. The version we have is the Kmart...
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Operations
Epic does put out some training updates. They host update calls, and they have some documentation...
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Product
The system is easier to use compared to what we have had in the past. It also helps us that...
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Operations, Product
Right now, a big thing is resolving faxing issues. When we first went live, faxing was not an issue....
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Relationship
The service people I deal with are good but not exceptional. We can file a ticket, and if they don't...
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Culture, Value
Epic has not gone above and beyond. They are about where they said they were going to be. The system...
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Product, Value
Community Connect EpicCare EMR is a one-stop shop. It has helped us provide quality care that leads...
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Relationship
The thing that has been great working with our host is that, as we continually talk with them and...
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Operations
Moving to Epic was probably one of the best decisions our organization has made, and Epic continues...
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Relationship, Value
Our host has been a really good partner for us, so they have made Epic's system cost effective....
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Relationship, Product
If we tried to take Community Connect EpicCare EMR away from staff and doctors, they would revolt....
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Product
The biggest battle that we have right now is the slowdown in the eyes of the doctors in terms of...
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Operations, Product
There is so much clicking in the EMR. We just added a new provider, and the staff is just going nuts...
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Relationship, Operations
I have frequent meetings with people from our host site. When it comes to ongoing training, Epic has...
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Value
The main thing with Community Connect is that Epic offers so many more items than our host site...
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Product
The door to a lot of integration is shut for us because we are on the platform.
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Relationship
Sometimes I feel that our host’s main hospital gets all of the upgrades while we get lost in the...
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Product
Our organization has not found Community Connect EpicCare EMR nearly as intuitive as everybody said....
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Product, Value
The billing side of Community Connect EpicCare EMR has been an issue. In the past, I have always...
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Relationship
Our host site sometimes does not keep promises in the time frame we would like. It is also a little...
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Product
With the Community Connect EpicCare EMR, there is generally good visibility on most of the processes...
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Operations, Product
Not all of our users are tech savvy, so we are not fully satisfied with the ease of use of the...
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Relationship, Product
Whenever users report something that needs to be changed, our host is pretty good about changing...
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Product
Epic's EMR is a great system. It is easier to use Epic's EMR than to use our previous vendor's...
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Product
The system upgrades happen almost quarterly and are too frequent. The upgrades provide great...
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Product
The product has a lot of clicks, and there are a lot of things to remember.
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Value
Anytime we need a change, we must pay to get something built. That is probably the right thing to do...
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Product
With Community Connect EpicCare EMR, I like that we are connected to all the different facilities...
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Relationship, Product
All the Community Connect sites get to give input on some things we would like to see from the host...
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Product
We really like the avatar for lines, drains, and airways (LDA). The end users do much better with...
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Product
We would like to see Epic improve the blood transfusion process. It seems to get a lot of people...
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Product
I do like the integration between the EMR with the billing system in terms of how it streamlines...
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Relationship, Product
I don't like being a Community Connect site because we don't have any control over the system. The...
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Operations, Operations
Our host’s training was good, but it was more applicable to their build, which is different than...
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Relationship, Relationship, Product, Product
We have order set requests that have been outstanding forever. What could be a 45-minute...
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Relationship, Relationship
The IT ticket process is slow and cumbersome, but there are key people that are phenomenal. Our main...
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Culture, Culture
Our contract with our host is really simple and straightforward. The product gives us the capability...
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Operations, Operations
We piggybacked onto our host’s go-live, and there was a disconnect in understanding the difference...
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Relationship, Relationship, Operations, Operations
I would tell a friend to not be the first Community Connect partner for a host. That initial build...
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Relationship, Relationship, Product, Product
The process for accessing our counterparts at our host hospital is cumbersome. That could be due to...
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Relationship, Relationship
We have a portal where we put tickets for customer service, and it does take a while to get tickets...
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Product, Product
We would like single-sign-on capabilities, better reporting features, and built-in reports.
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Product, Product
Community Connect EpicCare EMR is pretty advanced. Clinically, the transition to the product was...
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Value, Value
Our host does try to charge for things often.
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Relationship, Relationship, Product, Product
Our host usually communicates about upgrades with us very well. If something breaks, it is something...
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Product
The Epic application is a lot more stable than the one that we previously had. Also, the ability to...
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Relationship, Product
Our host uses navigators differently than we do. They have a lot more to be found within their...
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Relationship
When our host is planning on making a modification, that impacts us as well. They communicate with...
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Relationship
Our host’s people that are empowered to solve the problems engage with us on a regular basis.
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Relationship, Value
When we try to ask for any modifications from our host, the answer is almost invariably that they...
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Product
The product is very busy, and that makes it hard to find what I am looking for. I had to do some...
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Culture, Relationship
I would tell someone looking to be hosted to make sure that they have a significant contract that...
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Relationship, Operations, Product
I like how Epic implements the system. Before, we had a lot of say and were able to customize...
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Relationship
It is great that we can talk to an account manager and have them follow up on any ticket we have...
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Loyalty
At the end of the day, I am happy that we went to Epic. Originally, I didn’t know whether I was...
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Culture, Product, Value
I would tell a peer that all the functionality they need is in the product. There are applications...
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Loyalty, Product
We have some feature sets that are going to go live, but they are tied into the system. Those...
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Product
None of the systems I have used have been good, and I have used a couple of different systems now....
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Product
Community Connect EpicCare EMR is very good. We are very happy with the solution. Community Connect...
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Product
Our only critique for the product is that we have a specialty that our host does not, so there are...
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Product
The plus and minus to Community Connect EpicCare EMR is there are so many different ways to do...
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Relationship
The people we work with from the host have great leverage in terms of solving our problems. They can...
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Relationship
Some of my colleagues feel like our host hasn’t kept all the promises they said they would. Our host...
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Product
Our host’s staffing is different, and that means we have different hours of operation. We run into...
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Relationship, Operations
We do the training. We have our own support people and trainers, but the principal trainers are with...
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Product
The product supports our organization's integration goals. It provides continuity for the modules....
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Relationship, Product
There is a lot of branding that comes from our host’s health system, and people get confused about...
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Loyalty, Product
We have heard from other users that the Community Connect model is not the most functional or built...
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Loyalty, Relationship
I enjoy our relationship with our host. It has been good. We had some other options for Community...
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Product
Being affiliated with a large health system definitely facilitates us staying on top of best...
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Operations
Epic only thinks in terms of certification as their pathway for training. That is a little...
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Product
The Epic system is big. There is so much in the system, and it is so easy to make a mistake. Things...
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Product, Value
Measuring our satisfaction has had a minor impact on improving our EMR satisfaction. Satisfaction...
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Product
I like the Epic tool; it is a good tool. The vendor seems to be on top of things, and they get a lot...
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Relationship, Product
There are some things that are in conflict, not because of any bad intentions on Epic’s side or on...
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Relationship, Operations
Epic has started offering more education opportunities for Community Connect sites. Those have been...
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Product
I would like to be able to customize the product a little more. We don't have the entire spectrum of...
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Loyalty, Relationship
I think that our host is going through growing pains, and we don't get the level of support that we...
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Operations, Product
It is tremendously complex to become fluent in using the Epic system. Employees in one of our...
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