Community Connect EpicCare EHR Commentary
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Coray Tate
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KLAS Research Director - Coray Tate
 
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User Commentary

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Physician

Value

Whether I would recommend the system to others would depend on their budgets. Epic's systems are...

Feb 2024
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Physician

Product

It is very frustrating to not be able to find John Smith's CBC result that was done at another...

Feb 2024
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Physician

Operations

I received a lot of initial training from Epic, but we haven't done much ongoing training. Epic's...

Feb 2024
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Physician

Loyalty, Operations, Product

Every EHR is a pain. Community Connect EpicCare EHR has a learning curve. I am sure that it will get...

Feb 2024
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Director

Relationship, Value

Epic tries to keep their promises, but the monetary value to the host is disproportionate to the...

Jan 2024
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Director

Value

Epic's product is so expensive. But at some point, we have to step back and say that that is the...

Jan 2024
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Director

Operations

The implementation was absolutely fantastic. The Epic implementation process is a prescriptive...

Jan 2024
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Director

Loyalty

Epic is extremely impressive. But Community Connect should not be the first choice. It should be the...

Jan 2024
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Director

Culture, Product

I would like Epic to make the hosts' financial penalties meaningful if there are outages because if...

Jan 2024
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VP/Other Executive

Relationship, Product

We have a lot of problems with our Community Connect partner. The issue is just the burden of...

Jan 2024
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VP/Other Executive

Product

The medication reconciliation process works a lot better in the Epic EHR than in other EHRs. It is a...

Jan 2024
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Director

Relationship

If I need an Epic technical coordinator, I can reach out to them. Usually, I will go through the...

Jan 2024
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Director

Relationship, Product

Our organization is very small, so we couldn't go standalone if we wanted to. Epic wouldn't sell to...

Jan 2024
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VP/Other Executive

Operations

The implementation went well for us. The host sent a lot of people here, and we had some people from...

Jan 2024
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Manager

Relationship

Epic more or less keeps their promises. We have worked with other vendors that have kept fewer...

Dec 2023
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Manager

Value

Epic is a little money-hungry. We have to pay for training. Epic's systems are expensive. That is...

Dec 2023
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Manager

Relationship, Product

We don't really have any product quality issues with Epic. I don't hear a lot of complaints from end...

Dec 2023
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COO

Product

Overall, Community Connect EpicCare EHR is very good. From a clinician standpoint, we have gotten...

Nov 2023
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COO

Product

I think Community Connect EpicCare EHR is very difficult, and I don't think it adapts well for small...

Nov 2023
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COO

Relationship

I think having more local capabilities on-site would be helpful. If we had more control over changes...

Nov 2023
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COO

Relationship

Epic’s executives are pretty proactive. I deal with a lot of executives. I talk to those people frequently....

Nov 2023
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COO

Value

Community Connect EpicCare EHR is very, very, very expensive. I know I said "very" three times, but...

Nov 2023
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COO

Operations

We have had a few problems, such as a poor implementation and some slow responsiveness from our...

Nov 2023
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COO

Operations

The training for Community Connect EpicCare EHR has gotten better, but it was bad at the beginning....

Nov 2023
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CNO

Product

Our host site's system is not the closest to Foundation System. I thought they were farther along...

Nov 2023
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CNO

Relationship, Operations

We have to go to our host site's website to do anything related to support; there is nothing local...

Nov 2023
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Director

Relationship

The host site said they were going to build us or give us something for one of our specialties, but...

Oct 2023
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Director

Operations

We had on-site support and on-site training from the host site, but the training was all...

Oct 2023
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Analyst/Coordinator

Operations

The system has been a nightmare since we went live, just with the implementation and testing. When...

Sep 2023
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Analyst/Coordinator

Loyalty

If we had the choice again, we would maybe buy a different version. The version we have is the Kmart...

Sep 2023
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Analyst/Coordinator

Operations

Epic does put out some training updates. They host update calls, and they have some documentation...

Sep 2023
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Analyst/Coordinator

Product

The system is easier to use compared to what we have had in the past. It also helps us that...

Sep 2023
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Analyst/Coordinator

Operations, Product

Right now, a big thing is resolving faxing issues. When we first went live, faxing was not an issue....

Sep 2023
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Analyst/Coordinator

Relationship

The service people I deal with are good but not exceptional. We can file a ticket, and if they don't...

Sep 2023
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Manager

Culture, Value

Epic has not gone above and beyond. They are about where they said they were going to be. The system...

Aug 2023
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Manager

Product, Value

Community Connect EpicCare EMR is a one-stop shop. It has helped us provide quality care that leads...

Aug 2023
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Manager

Relationship

The thing that has been great working with our host is that, as we continually talk with them and...

Aug 2023
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CIO

Operations

Moving to Epic was probably one of the best decisions our organization has made, and Epic continues...

Aug 2023
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CEO/President

Relationship, Value

Our host has been a really good partner for us, so they have made Epic's system cost effective....

Aug 2023
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CEO/President

Relationship, Product

If we tried to take Community Connect EpicCare EMR away from staff and doctors, they would revolt....

Aug 2023
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CEO/President

Product

The biggest battle that we have right now is the slowdown in the eyes of the doctors in terms of...

Aug 2023
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CEO/President

Operations, Product

There is so much clicking in the EMR. We just added a new provider, and the staff is just going nuts...

Aug 2023
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CIO

Relationship, Operations

I have frequent meetings with people from our host site. When it comes to ongoing training, Epic has...

Aug 2023
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CIO

Value

The main thing with Community Connect is that Epic offers so many more items than our host site...

Aug 2023
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Manager

Product

The door to a lot of integration is shut for us because we are on the platform.

Jul 2023
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Manager

Relationship

Sometimes I feel that our host’s main hospital gets all of the upgrades while we get lost in the...

Jul 2023
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Director

Product

Our organization has not found Community Connect EpicCare EMR nearly as intuitive as everybody said....

Jul 2023
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Director

Product, Value

The billing side of Community Connect EpicCare EMR has been an issue. In the past, I have always...

Jul 2023
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(0)
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Director

Relationship

Our host site sometimes does not keep promises in the time frame we would like. It is also a little...

Jul 2023
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(0)
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Director

Product

With the Community Connect EpicCare EMR, there is generally good visibility on most of the processes...

Jul 2023
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(0)
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Analyst/Coordinator

Operations, Product

Not all of our users are tech savvy, so we are not fully satisfied with the ease of use of the...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship, Product

Whenever users report something that needs to be changed, our host is pretty good about changing...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

Epic's EMR is a great system. It is easier to use Epic's EMR than to use our previous vendor's...

Jul 2023
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Manager

Product

The system upgrades happen almost quarterly and are too frequent. The upgrades provide great...

Jun 2023
||
(0)
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Manager

Product

The product has a lot of clicks, and there are a lot of things to remember.

Jun 2023
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Manager

Value

Anytime we need a change, we must pay to get something built. That is probably the right thing to do...

Jun 2023
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(0)
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Manager

Product

With Community Connect EpicCare EMR, I like that we are connected to all the different facilities...

Jun 2023
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(0)
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Manager

Relationship, Product

All the Community Connect sites get to give input on some things we would like to see from the host...

Jun 2023
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Manager

Product

We really like the avatar for lines, drains, and airways (LDA). The end users do much better with...

May 2023
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Manager

Product

We would like to see Epic improve the blood transfusion process. It seems to get a lot of people...

May 2023
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(0)
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Director

Product

I do like the integration between the EMR with the billing system in terms of how it streamlines...

Apr 2023
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(0)
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Director

Relationship, Product

I don't like being a Community Connect site because we don't have any control over the system. The...

Apr 2023
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(0)
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Director

Operations, Operations

Our host’s training was good, but it was more applicable to their build, which is different than...

Apr 2023
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(0)
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Director

Relationship, Relationship, Product, Product

We have order set requests that have been outstanding forever. What could be a 45-minute...

Apr 2023
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(0)
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Director

Relationship, Relationship

The IT ticket process is slow and cumbersome, but there are key people that are phenomenal. Our main...

Apr 2023
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(0)
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Director

Culture, Culture

Our contract with our host is really simple and straightforward. The product gives us the capability...

Apr 2023
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(0)
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Director

Operations, Operations

We piggybacked onto our host’s go-live, and there was a disconnect in understanding the difference...

Apr 2023
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(0)
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Director

Relationship, Relationship, Operations, Operations

I would tell a friend to not be the first Community Connect partner for a host. That initial build...

Apr 2023
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(0)
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Director

Relationship, Relationship, Product, Product

The process for accessing our counterparts at our host hospital is cumbersome. That could be due to...

Apr 2023
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(0)
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Director

Relationship, Relationship

We have a portal where we put tickets for customer service, and it does take a while to get tickets...

Apr 2023
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(0)
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Director

Product, Product

We would like single-sign-on capabilities, better reporting features, and built-in reports.

Apr 2023
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(0)
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Director

Product, Product

Community Connect EpicCare EMR is pretty advanced. Clinically, the transition to the product was...

Apr 2023
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(0)
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Director

Value, Value

Our host does try to charge for things often.

Apr 2023
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(0)
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Director

Relationship, Relationship, Product, Product

Our host usually communicates about upgrades with us very well. If something breaks, it is something...

Apr 2023
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(0)
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Analyst/Coordinator

Product

The Epic application is a lot more stable than the one that we previously had. Also, the ability to...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship, Product

Our host uses navigators differently than we do. They have a lot more to be found within their...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

When our host is planning on making a modification, that impacts us as well. They communicate with...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

Our host’s people that are empowered to solve the problems engage with us on a regular basis.

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

When we try to ask for any modifications from our host, the answer is almost invariably that they...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

The product is very busy, and that makes it hard to find what I am looking for. I had to do some...

Apr 2023
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(0)
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Analyst/Coordinator

Culture, Relationship

I would tell someone looking to be hosted to make sure that they have a significant contract that...

Apr 2023
||
(0)
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Manager

Relationship, Operations, Product

I like how Epic implements the system. Before, we had a lot of say and were able to customize...

Mar 2023
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(0)
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Manager

Relationship

It is great that we can talk to an account manager and have them follow up on any ticket we have...

Mar 2023
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Manager

Loyalty

At the end of the day, I am happy that we went to Epic. Originally, I didn’t know whether I was...

Mar 2023
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VP/Other Executive

Culture, Product, Value

I would tell a peer that all the functionality they need is in the product. There are applications...

Mar 2023
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(0)
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VP/Other Executive

Loyalty, Product

We have some feature sets that are going to go live, but they are tied into the system. Those...

Mar 2023
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(0)
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VP/Other Executive

Product

None of the systems I have used have been good, and I have used a couple of different systems now....

Mar 2023
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(0)
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Manager

Product

Community Connect EpicCare EMR is very good. We are very happy with the solution. Community Connect...

Mar 2023
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(0)
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Manager

Product

Our only critique for the product is that we have a specialty that our host does not, so there are...

Mar 2023
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(0)
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Manager

Product

The plus and minus to Community Connect EpicCare EMR is there are so many different ways to do...

Mar 2023
||
(0)
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Manager

Relationship

The people we work with from the host have great leverage in terms of solving our problems. They can...

Mar 2023
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(0)
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CIO

Relationship

Some of my colleagues feel like our host hasn’t kept all the promises they said they would. Our host...

Mar 2023
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(0)
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CIO

Product

Our host’s staffing is different, and that means we have different hours of operation. We run into...

Mar 2023
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(0)
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CIO

Relationship, Operations

We do the training. We have our own support people and trainers, but the principal trainers are with...

Mar 2023
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(0)
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CIO

Product

The product supports our organization's integration goals. It provides continuity for the modules....

Mar 2023
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(0)
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CIO

Relationship, Product

There is a lot of branding that comes from our host’s health system, and people get confused about...

Mar 2023
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CIO

Loyalty, Product

We have heard from other users that the Community Connect model is not the most functional or built...

Mar 2023
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(0)
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CIO

Loyalty, Relationship

I enjoy our relationship with our host. It has been good. We had some other options for Community...

Mar 2023
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