Community Connect EpicCare EHR Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Loyalty
I deal with our host more than Epic, although I do have Epic contacts, and they are great too. Using...
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Relationship
Our host does a pretty good job in the background to keep us current and up-to-date, so I wouldn't...
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Loyalty, Operations
Wounds take time to heal with any EMR transition, but I would decide again to go with our host’s...
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Loyalty
We went from multiple EMRs to Epic's system. Obviously, that was a big selling point. It would have...
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Product, Value
The ability of our medical staff across departments to transition care has been excellent. We do not...
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Operations
Going live as an Epic Community Connect site is always challenging because we don't have as much...
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Operations
One of the challenging models Epic has is superusers. Those are difficult to grasp, especially for...
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Operations
Training is difficult for our host’s version of the system because each variation of the system is...
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Culture
One of the complaints we see from physicians is it feels like they are sold on a bill of goods that...
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Culture
We had our agreement in place, and our host was very open, cordial, and understanding if we had to...
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Relationship
We have a leader assigned to us who we routinely work with on priorities and projects. The leader...
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Product
One of the things that makes it challenging for a larger health system to provide the system to a...
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Operations, Product
Hospitals are more complex than the ambulatory side, so Community Connect EpicCare EHR has to be...
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Operations
Our host organization brought in external resources for our training, and we weren't a huge fan of...
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Value
Coming off of our previous EHR system, one of my favorite things about Epic is they aren’t a...
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Operations
I do have access to some of the direct Epic training, and that has been very useful. It is a bit...
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Product
Community Connect EpicCare EHR just flows nicely. We can split our screens and easily toggle from...
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Product
This is a very specific thing that isn't really too important, but I would like to have the ability...
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Product
Community Connect EpicCare EHR is user friendly with robust reporting. I am very happy with the...
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Product
Community Connect EpicCare EHR is great. We have had no problems or issues. We have recommended the...
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Relationship
I have never had a problem with Epic’s customer support team. They are very efficient and fast. They...
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Value
Our host’s bill doesn't really go up besides the regular percentage every year. We don't really get...
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Relationship
Community Connect EpicCare EHR has been an interesting install. On our regular executive meetings,...
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Product
The improvement we would like to see in the product is how our host sets up lab reportables and...
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Operations
Our host had training, and they had to have continual meetings. For a while, we were still trying to...
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Product
The product is so intuitive. It is smart, and relevant things present to us. We get female things...
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Loyalty, Product
The one thing that we are missing in Community Connect EpicCare EHR is the ability to have clinical...
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Product
The Community Connect EpicCare EHR system is amazing, but some of our providers are not keen on it....
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Value
Community Connect EpicCare EHR is superior to anything out there right now. My only caution is that...
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Operations, Product
With Epic, the story is that it is all about picking the right host when using the Community Connect...
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Value
The host we are with initially started out with a fairly flat model, and they have started to...
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Product
In general, Epic's EHR has kind of come to be the standard for EHRs. The fact that it is integrated...
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Relationship
Our host has not been a great Community Connect host. We have had lots of unexpected outages and...
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Product, Value
We have used Epic's system for many years now, and the restricted ecosystem has always been a little...
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Loyalty
Money is a big deal to us. We would like a closed-loop system where we control everything, but we...
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Relationship
It takes our host’s support team a while to do things, but they are good. We get a lot of emails...
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Operations
At times, I am dissatisfied with how we are trained by our host. I feel like we have to train...
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Product
Community Connect EpicCare EHR isn’t always as intuitive as it should be, but that might be because...
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Operations
The system is simple and intuitive when it comes to navigation, training new users, and completing...
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Relationship
The support that we get from our host site can be very frustrating at times, but that is because of...
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Operations, Product
I don't know how contained other organizations that have Community Connect are in terms of...
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Value
Some of the costs from our host site seem inflated. We have internal people who could do something...
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Product
Our previous EMR was terrible and a piece of garbage. Compared to that, Epic's solution is really...
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Operations
Our recent upgrades for the system have gone quite well, but we have had major issues with training...
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Product
We know that there are things in the system that could be more integrated. We are dependent on our...
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Relationship
I have been really impressed this year with how Epic has brought in a lot of document support for...
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Relationship, Product
I don't think that Epic is great with their proactive service. Epic is very siloed. Reporting in...
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Product
Community Connect EpicCare EHR does what I want it to do. I like its order sets. I think they are...
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Product, Value
Epic definitely drives tangible outcomes. One of the best things about Epic is that we can see a...
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Relationship, Operations
Our billing process is different from that of other facilities, but our host doesn’t listen to us...
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Loyalty, Product
The integration with Community Connect EpicCare EHR doesn’t work right now, but it will work better...
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Product
Based on our experience, I wouldn’t recommend Community Connect EpicCare EHR, but improvements are...
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Loyalty, Relationship
Things with our host site are getting more collaborative. We have more on-site support, and some of...
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Operations
Our host is still learning. We knew there would be some issues, but our installation of Community...
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Operations
The training given to our host site by Epic wasn’t the greatest. They had training for some things,...
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Culture, Value
We have invested multiple times the amount we were originally quoted to implement Community Connect...
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Relationship
It took a lot of pushback to get our host to pay attention to the fact that things were not going...
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Relationship, Value
Our host used to send people to fix things on our dime, but they apologized and started sending...
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Relationship, Product
With us being a Community Connect site, we don't get everything that Epic truly offers, so that has...
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Product
Overall, Epic's system has great functionality and has probably been one of the better EHR systems...
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Value
Whether I would recommend the system to others would depend on their budgets. Epic's systems are...
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Product
It is very frustrating to not be able to find John Smith's CBC result that was done at another...
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Operations
I received a lot of initial training from Epic, but we haven't done much ongoing training. Epic's...
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Loyalty, Operations, Product
Every EHR is a pain. Community Connect EpicCare EHR has a learning curve. I am sure that it will get...
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Relationship, Value
Epic tries to keep their promises, but the monetary value to the host is disproportionate to the...
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Value
Epic's product is so expensive. But at some point, we have to step back and say that that is the...
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Operations
The implementation was absolutely fantastic. The Epic implementation process is a prescriptive...
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Loyalty
Epic is extremely impressive. But Community Connect should not be the first choice. It should be the...
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Culture, Product
I would like Epic to make the hosts' financial penalties meaningful if there are outages because if...
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Relationship, Product
We have a lot of problems with our Community Connect partner. The issue is just the burden of...
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Product
The medication reconciliation process works a lot better in the Epic EHR than in other EHRs. It is a...
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Relationship
If I need an Epic technical coordinator, I can reach out to them. Usually, I will go through the...
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Relationship, Product
Our organization is very small, so we couldn't go standalone if we wanted to. Epic wouldn't sell to...
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Operations
The implementation went well for us. The host sent a lot of people here, and we had some people from...
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Relationship
Epic more or less keeps their promises. We have worked with other vendors that have kept fewer...
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Value
Epic is a little money-hungry. We have to pay for training. Epic's systems are expensive. That is...
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Relationship, Product
We don't really have any product quality issues with Epic. I don't hear a lot of complaints from end...
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Product
Overall, Community Connect EpicCare EHR is very good. From a clinician standpoint, we have gotten...
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Product
I think Community Connect EpicCare EHR is very difficult, and I don't think it adapts well for small...
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Relationship
I think having more local capabilities on-site would be helpful. If we had more control over changes...
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Relationship
Epic’s executives are pretty proactive. I deal with a lot of executives. I talk to those people frequently....
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Value
Community Connect EpicCare EHR is very, very, very expensive. I know I said "very" three times, but...
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Operations
We have had a few problems, such as a poor implementation and some slow responsiveness from our...
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Operations
The training for Community Connect EpicCare EHR has gotten better, but it was bad at the beginning....
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Product
Our host site's system is not the closest to Foundation System. I thought they were farther along...
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Relationship, Operations
We have to go to our host site's website to do anything related to support; there is nothing local...
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Relationship
The host site said they were going to build us or give us something for one of our specialties, but...
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Operations
We had on-site support and on-site training from the host site, but the training was all...
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Operations
The system has been a nightmare since we went live, just with the implementation and testing. When...
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Loyalty
If we had the choice again, we would maybe buy a different version. The version we have is the Kmart...
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Operations
Epic does put out some training updates. They host update calls, and they have some documentation...
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Product
The system is easier to use compared to what we have had in the past. It also helps us that...
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Operations, Product
Right now, a big thing is resolving faxing issues. When we first went live, faxing was not an issue....
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Relationship
The service people I deal with are good but not exceptional. We can file a ticket, and if they don't...
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Culture, Value
Epic has not gone above and beyond. They are about where they said they were going to be. The system...
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Product, Value
Community Connect EpicCare EMR is a one-stop shop. It has helped us provide quality care that leads...
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Relationship
The thing that has been great working with our host is that, as we continually talk with them and...
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Operations
Moving to Epic was probably one of the best decisions our organization has made, and Epic continues...
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Relationship, Value
Our host has been a really good partner for us, so they have made Epic's system cost effective....
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Relationship, Product
If we tried to take Community Connect EpicCare EMR away from staff and doctors, they would revolt....
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Product
The biggest battle that we have right now is the slowdown in the eyes of the doctors in terms of...
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Operations, Product
There is so much clicking in the EMR. We just added a new provider, and the staff is just going nuts...
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Relationship, Operations
I have frequent meetings with people from our host site. When it comes to ongoing training, Epic has...
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Value
The main thing with Community Connect is that Epic offers so many more items than our host site...
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