Community Connect EpicCare EHR Commentary
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Tyson Blauer
Insights Director
KLAS Insights Director - Tyson Blauer
 
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User Commentary

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Director

Operations, Product

The system is very good. I am a big Epic fan. The only drawback to the system is that from a...

Feb 2025
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Director

Operations

Having a host for Epic's system is a little different than just having Epic's system. If Epic has...

Feb 2025
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Analyst/Coordinator

Relationship

With Community Connect, obviously, we are an affiliate of the host organization for that, so there...

Feb 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

There are things we would like to pursue, and things are changing. Sometimes we want to pursue...

Feb 2025
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Analyst/Coordinator

Product

An improvement I would like to see would be making sure that everything is appropriately working in...

Feb 2025
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Analyst/Coordinator

Relationship

Our host organization keeps all their promises, but they might not call something a promise. They...

Feb 2025
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Manager

Relationship

My host organization’s support is more web based. They have an entire team that is dedicated to...

Feb 2025
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Manager

Operations

When it came to implementing Community Connect, the downfall was that we couldn't customize every...

Feb 2025
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Manager

Loyalty, Product

Epic uses a product called Hyperdrive. They are moving everyone to it. It is pretty much a web-based...

Feb 2025
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Manager

Product

I have never had any complaints about integration with Community Connect EpicCare EHR. I can't say...

Feb 2025
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Manager

Relationship, Operations

Epic seems to be a leader in their class. They seem to constantly innovate, and it seems like there...

Feb 2025
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Analyst/Coordinator

Relationship, Operations, Product

Our host organization is pretty proactive when it comes to upgrades based on how Epic functions. The...

Feb 2025
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Analyst/Coordinator

Culture, Value

Community Connect is different. Based on our contract with our host organization, I don't think they...

Feb 2025
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Analyst/Coordinator

Product

Regarding integration, our host site is a different beast from our other vendors because we are near...

Feb 2025
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Analyst/Coordinator

Loyalty, Relationship, Operations

Our host organization is larger, and the communication with their national staff about how we use...

Feb 2025
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VP/Other Executive

Relationship, Product

I am not super excited about our Community Connect affiliation, but we are happy with the product....

Jan 2025
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VP/Other Executive

Loyalty

There are upcoming enhancements that our host site has been talking about, but everyone is looking...

Jan 2025
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VP/Other Executive

Loyalty, Value

Our host site's road map has a lot of things that we are excited for and looking forward to....

Jan 2025
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CEO/President

Relationship

The biggest frustration that I have with Epic is we go to our general manager, and they provide each...

Jan 2025
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CEO/President

Relationship

Anytime I ask something of my host BFF, they have to clear it with the host organization, and that...

Jan 2025
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CEO/President

Relationship

The relationship that we have with our Community Connect host has been really good. We have a couple...

Jan 2025
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Manager

Operations

Our host site is pretty good about making sure that we do the system's training.

Jan 2025
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Manager

Product

There are five ways to chart one thing in the system. If we don't look at all five ways, we could...

Jan 2025
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Manager

Relationship, Operations

Our host site only gives us information on upgrades when they are pushing them out. They are also...

Jan 2025
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Manager

Relationship

Our host site is hard to get in contact with. Sometimes, we will put in a request for improvement or...

Jan 2025
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Analyst/Coordinator

Operations

Our training is pretty much nonexistent. There is no ongoing training from Epic. They never reach...

Jan 2025
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Analyst/Coordinator

Product

Overall, I am satisfied with Community Connect EpicCare EHR. I have worked with other products that...

Jan 2025
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Analyst/Coordinator

Product

We piggyback off of another facility for Community Connect EpicCare EHR. I don't know whether that...

Jan 2025
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Director

Relationship, Operations, Product

We just had an update for Community Connect, and we had a couple of glitches on the first day, but...

Jan 2025
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Director

Operations

I would like to see slightly better training for Community Connect. Everything is on the computer,...

Jan 2025
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Director

Relationship, Product

Sometimes bigger facilities that aren't on Community Connect have tools available to them that...

Jan 2025
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CFO

Loyalty

We already had some additional connections with the hospital, and they were able to get us a...

Sep 2024
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CFO

Relationship, Value

Whether our host keeps their promises is kind of half-and-half. I don't think this is intentional,...

Sep 2024
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CFO

Culture, Value

Our host is pretty good about not charging for every little thing. They will let us know upfront...

Sep 2024
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CFO

Relationship

Our host has a focused, disciplined group that keeps us on task for upgrades and projects, but I...

Sep 2024
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CIO

Product, Value

We want to integrate our IV pumps into the solution, but there are charges by Epic and our host....

Sep 2024
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CIO

Product

Moving to Community Connect EpicCare EHR was a huge change. Our providers were initially reluctant...

Sep 2024
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CEO/President

Loyalty, Operations, Product

It was difficult to get Community Connect. Our medical staff was somewhat resistant because we did...

Aug 2024
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CEO/President

Product

The functionality has done what we need. However, we still grapple with how to meaningfully get out...

Aug 2024
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CEO/President

Product

We have a statewide health information exchange, and we send and receive data to non-Epic users...

Aug 2024
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CEO/President

Relationship, Product

In a small hospital, we wear many hats. So it is quicker to get things done in a smaller setting...

Aug 2024
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CEO/President

Loyalty, Operations, Product

In the past, certain things weren't necessarily available to us. For example, our host organization...

Aug 2024
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CEO/President

Operations, Product

Unless our users are already experienced with Epic's system when they come to our facility, it does...

Aug 2024
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CEO/President

Loyalty, Relationship

The host organization could give us more ongoing optimization opportunities. I'm not sure whether we...

Aug 2024
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CEO/President

Value

As far as getting our money's worth goes, we would like to pay less, but using Epic's system is an...

Aug 2024
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CEO/President

Relationship

We have regular check-in meetings and feedback for any outstanding issues with our host...

Aug 2024
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CEO/President

Product

Our process improvements could be better if the EHR would help guide documentation in certain ways....

Aug 2024
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CEO/President

Loyalty, Product

We have a specialty, and it has always been disappointing that Epic's module for that specialty is...

Aug 2024
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CEO/President

Loyalty, Value

It is hard to recruit IT support to our community. When we were researching EHRs, one of our...

Aug 2024
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Manager

Relationship, Operations

We have had multiple client managers. The first person that our host assigned to our system was...

Aug 2024
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Manager

Loyalty, Product, Value

The Community Connect EpicCare EHR product itself is good. It does what it is supposed to. I'm...

Aug 2024
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Manager

Relationship

Our host organization does have a help desk, but they have an automated process that will close our...

Aug 2024
||
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Manager

Operations

During implementation, there could have been better communication in terms of making sure that we...

Aug 2024
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Manager

Product

We had the upgrade itself, and then we had more updates for Community Connect. One of the updates...

Aug 2024
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Manager

Operations

Based upon what I hear from my analysts who have become credential trainers as well as what I have...

Aug 2024
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Manager

Product

Community Connect is meeting our needs, but there are a lot of missing things just based upon the...

Aug 2024
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Manager

Loyalty, Value

We went with the Community Connect model because the acquisition costs seemed favorable. Because of...

Aug 2024
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Manager

Product

If it were my decision, I would buy Epic directly. I want more autonomy and control over features...

Aug 2024
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Manager

Product

With Community Connect EpicCare EHR, I like that I can see basically what is out there and what...

Jul 2024
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Manager

Operations

The host site trains us on how to use Community Connect EpicCare EHR basically. They tell us very...

Jul 2024
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Manager

Product

If I were the vendor, I would have physician billing and hospital billing be very similar in...

Jul 2024
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Manager

Relationship

Resources are limited. Our host has their resources, and sometimes they aren't able to help us as...

Jul 2024
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Manager

Loyalty, Product

I would buy Epic's EHR again but not the way that we did. I wouldn't go through another facility....

Jul 2024
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CIO

Loyalty

I deal with our host more than Epic, although I do have Epic contacts, and they are great too. Using...

Jul 2024
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VP/Other Executive

Relationship

Our host does a pretty good job in the background to keep us current and up-to-date, so I wouldn't...

Jul 2024
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VP/Other Executive

Loyalty, Operations

Wounds take time to heal with any EMR transition, but I would decide again to go with our host’s...

Jul 2024
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VP/Other Executive

Loyalty

We went from multiple EMRs to Epic's system. Obviously, that was a big selling point. It would have...

Jul 2024
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VP/Other Executive

Product, Value

The ability of our medical staff across departments to transition care has been excellent. We do not...

Jul 2024
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VP/Other Executive

Operations

Going live as an Epic Community Connect site is always challenging because we don't have as much...

Jul 2024
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VP/Other Executive

Operations

One of the challenging models Epic has is superusers. Those are difficult to grasp, especially for...

Jul 2024
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VP/Other Executive

Operations

Training is difficult for our host’s version of the system because each variation of the system is...

Jul 2024
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VP/Other Executive

Culture

One of the complaints we see from physicians is it feels like they are sold on a bill of goods that...

Jul 2024
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VP/Other Executive

Culture

We had our agreement in place, and our host was very open, cordial, and understanding if we had to...

Jul 2024
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VP/Other Executive

Relationship

We have a leader assigned to us who we routinely work with on priorities and projects. The leader...

Jul 2024
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VP/Other Executive

Product

One of the things that makes it challenging for a larger health system to provide the system to a...

Jul 2024
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VP/Other Executive

Operations, Product

Hospitals are more complex than the ambulatory side, so Community Connect EpicCare EHR has to be...

Jul 2024
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VP/Other Executive

Operations

Our host organization brought in external resources for our training, and we weren't a huge fan of...

Jul 2024
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VP/Other Executive

Value

Coming off of our previous EHR system, one of my favorite things about Epic is they aren’t a...

Jul 2024
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Director

Operations

I do have access to some of the direct Epic training, and that has been very useful. It is a bit...

Jul 2024
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Director

Product

Community Connect EpicCare EHR just flows nicely. We can split our screens and easily toggle from...

Jul 2024
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Director

Product

This is a very specific thing that isn't really too important, but I would like to have the ability...

Jul 2024
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Director

Product

Community Connect EpicCare EHR is user friendly with robust reporting. I am very happy with the...

Jul 2024
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Manager

Product

Community Connect EpicCare EHR is great. We have had no problems or issues. We have recommended the...

Jun 2024
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Manager

Relationship

I have never had a problem with Epic’s customer support team. They are very efficient and fast. They...

Jun 2024
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Manager

Value

Our host’s bill doesn't really go up besides the regular percentage every year. We don't really get...

Jun 2024
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Manager

Relationship

Community Connect EpicCare EHR has been an interesting install. On our regular executive meetings,...

Jun 2024
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Manager

Product

The improvement we would like to see in the product is how our host sets up lab reportables and...

Jun 2024
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Manager

Operations

Our host had training, and they had to have continual meetings. For a while, we were still trying to...

Jun 2024
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Manager

Product

The product is so intuitive. It is smart, and relevant things present to us. We get female things...

Jun 2024
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CMO

Loyalty, Product

The one thing that we are missing in Community Connect EpicCare EHR is the ability to have clinical...

Jun 2024
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CMO

Product

The Community Connect EpicCare EHR system is amazing, but some of our providers are not keen on it....

Jun 2024
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CMO

Value

Community Connect EpicCare EHR is superior to anything out there right now. My only caution is that...

Jun 2024
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Manager

Operations, Product

With Epic, the story is that it is all about picking the right host when using the Community Connect...

May 2024
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Manager

Value

The host we are with initially started out with a fairly flat model, and they have started to...

May 2024
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Manager

Product

In general, Epic's EHR has kind of come to be the standard for EHRs. The fact that it is integrated...

May 2024
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Manager

Relationship

Our host has not been a great Community Connect host. We have had lots of unexpected outages and...

May 2024
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Manager

Product, Value

We have used Epic's system for many years now, and the restricted ecosystem has always been a little...

May 2024
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Director

Loyalty

Money is a big deal to us. We would like a closed-loop system where we control everything, but we...

May 2024
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Director

Relationship

It takes our host’s support team a while to do things, but they are good. We get a lot of emails...

May 2024
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Director

Operations

At times, I am dissatisfied with how we are trained by our host. I feel like we have to train...

May 2024
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(0)
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Director

Product

Community Connect EpicCare EHR isn’t always as intuitive as it should be, but that might be because...

May 2024
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