Community Connect EpicCare EHR Commentary
Filtered view: All
Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
I would say that Epic as a whole is pretty good. Community Connect EpicCare EHR is a good model. I...
Login or Create an Account to see details.
Culture, Value
Our host site's charges are not as black and white as I would like them to be, but overall, they...
Login or Create an Account to see details.
Loyalty, Product
A lot of the tools that we use for third parties are for specific procedures and things like that....
Login or Create an Account to see details.
Relationship
Our host site outsourced a lot of their frontline tech support to an offshore group. The folks at...
Login or Create an Account to see details.
Operations
Our host site has moved entirely over to an online computer-based training approach. That approach...
Login or Create an Account to see details.
Relationship, Product
Our host site has a really high requirement for encryption. I can understand that in this market,...
Login or Create an Account to see details.
Loyalty, Relationship
Our host site's road map is constantly changing. Our host site will tell us that something will be...
Login or Create an Account to see details.
Operations, Product
Community Connect EpicCare EHR as a product is kind of the industry standard. One of Epic's...
Login or Create an Account to see details.
Loyalty, Product
We would go with the system again with the caveat that we would probably first look at a different...
Login or Create an Account to see details.
Loyalty, Relationship
Working with our host site will allow us to have a more streamlined approach to answering our...
Login or Create an Account to see details.
Operations
Our host site doesn't keep promises when it comes to the implementation of integrations. Our host...
Login or Create an Account to see details.
Operations
Our initial training with our Epic host site was pretty rough, and we don’t get ongoing training...
Login or Create an Account to see details.
Operations
I never want to go through the process of implementation again. I don’t know that anybody is ever...
Login or Create an Account to see details.
Relationship
Epic has 24/7 customer support, but it is just structured a little bit differently than other...
Login or Create an Account to see details.
Relationship, Product
Community Connect EpicCare EHR is reliable; we have not had any issues with it. The drawback of...
Login or Create an Account to see details.
Loyalty, Value
We don't want to start pulling data from Community Connect EpicCare EHR yet, so we reach out to our...
Login or Create an Account to see details.
Product
It is a process when we want to integrate something. Some organizations are new to the acute space,...
Login or Create an Account to see details.
Operations
The solution is great. Things are complicated in that we have split from an affiliation that...
Login or Create an Account to see details.
Loyalty
We chose to go with Community Connect EpicCare EHR because it was integrated. There is one solution...
Login or Create an Account to see details.
Culture, Value
With Epic, we have to opt into different packages. If those packages aren't part of the initial...
Login or Create an Account to see details.
Relationship
With Epic, we have a dedicated technical service team. Epic sends out regular updates, and our team...
Login or Create an Account to see details.
Relationship, Value
I have bashed on Community Connect a little bit, but the Community Connect model is the only way we...
Login or Create an Account to see details.
Product
When I get a certain report, it is very detailed, and I start looking at how we leverage the Epic...
Login or Create an Account to see details.
Product
Our reporting and analytics from Epic are pretty poor. I am being picky, but that is surprising...
Login or Create an Account to see details.
Operations, Product
The system is very good. I am a big Epic fan. The only drawback to the system is that from a...
Login or Create an Account to see details.
Operations
Having a host for Epic's system is a little different than just having Epic's system. If Epic has...
Login or Create an Account to see details.
Relationship
With Community Connect, obviously, we are an affiliate of the host organization for that, so there...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There are things we would like to pursue, and things are changing. Sometimes we want to pursue...
Login or Create an Account to see details.
Product
An improvement I would like to see would be making sure that everything is appropriately working in...
Login or Create an Account to see details.
Relationship
Our host organization keeps all their promises, but they might not call something a promise. They...
Login or Create an Account to see details.
Relationship
My host organization’s support is more web based. They have an entire team that is dedicated to...
Login or Create an Account to see details.
Operations
When it came to implementing Community Connect, the downfall was that we couldn't customize every...
Login or Create an Account to see details.
Loyalty, Product
Epic uses a product called Hyperdrive. They are moving everyone to it. It is pretty much a web-based...
Login or Create an Account to see details.
Product
I have never had any complaints about integration with Community Connect EpicCare EHR. I can't say...
Login or Create an Account to see details.
Relationship, Operations
Epic seems to be a leader in their class. They seem to constantly innovate, and it seems like there...
Login or Create an Account to see details.
Relationship, Operations, Product
Our host organization is pretty proactive when it comes to upgrades based on how Epic functions. The...
Login or Create an Account to see details.
Culture, Value
Community Connect is different. Based on our contract with our host organization, I don't think they...
Login or Create an Account to see details.
Product
Regarding integration, our host site is a different beast from our other vendors because we are near...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Our host organization is larger, and the communication with their national staff about how we use...
Login or Create an Account to see details.
Relationship, Product
I am not super excited about our Community Connect affiliation, but we are happy with the product....
Login or Create an Account to see details.
Loyalty
There are upcoming enhancements that our host site has been talking about, but everyone is looking...
Login or Create an Account to see details.
Loyalty, Value
Our host site's road map has a lot of things that we are excited for and looking forward to....
Login or Create an Account to see details.
Relationship
The biggest frustration that I have with Epic is we go to our general manager, and they provide each...
Login or Create an Account to see details.
Relationship
Anytime I ask something of my host BFF, they have to clear it with the host organization, and that...
Login or Create an Account to see details.
Relationship
The relationship that we have with our Community Connect host has been really good. We have a couple...
Login or Create an Account to see details.
Operations
Our host site is pretty good about making sure that we do the system's training.
Login or Create an Account to see details.
Product
There are five ways to chart one thing in the system. If we don't look at all five ways, we could...
Login or Create an Account to see details.
Relationship, Operations
Our host site only gives us information on upgrades when they are pushing them out. They are also...
Login or Create an Account to see details.
Relationship
Our host site is hard to get in contact with. Sometimes, we will put in a request for improvement or...
Login or Create an Account to see details.
Operations
Our training is pretty much nonexistent. There is no ongoing training from Epic. They never reach...
Login or Create an Account to see details.
Product
Overall, I am satisfied with Community Connect EpicCare EHR. I have worked with other products that...
Login or Create an Account to see details.
Product
We piggyback off of another facility for Community Connect EpicCare EHR. I don't know whether that...
Login or Create an Account to see details.
Relationship, Operations, Product
We just had an update for Community Connect, and we had a couple of glitches on the first day, but...
Login or Create an Account to see details.
Operations
I would like to see slightly better training for Community Connect. Everything is on the computer,...
Login or Create an Account to see details.
Relationship, Product
Sometimes bigger facilities that aren't on Community Connect have tools available to them that...
Login or Create an Account to see details.
Loyalty
We already had some additional connections with the hospital, and they were able to get us a...
Login or Create an Account to see details.
Relationship, Value
Whether our host keeps their promises is kind of half-and-half. I don't think this is intentional,...
Login or Create an Account to see details.
Culture, Value
Our host is pretty good about not charging for every little thing. They will let us know upfront...
Login or Create an Account to see details.
Relationship
Our host has a focused, disciplined group that keeps us on task for upgrades and projects, but I...
Login or Create an Account to see details.
Product, Value
We want to integrate our IV pumps into the solution, but there are charges by Epic and our host....
Login or Create an Account to see details.
Product
Moving to Community Connect EpicCare EHR was a huge change. Our providers were initially reluctant...
Login or Create an Account to see details.
Loyalty, Operations, Product
It was difficult to get Community Connect. Our medical staff was somewhat resistant because we did...
Login or Create an Account to see details.
Product
The functionality has done what we need. However, we still grapple with how to meaningfully get out...
Login or Create an Account to see details.
Product
We have a statewide health information exchange, and we send and receive data to non-Epic users...
Login or Create an Account to see details.
Relationship, Product
In a small hospital, we wear many hats. So it is quicker to get things done in a smaller setting...
Login or Create an Account to see details.
Loyalty, Operations, Product
In the past, certain things weren't necessarily available to us. For example, our host organization...
Login or Create an Account to see details.
Operations, Product
Unless our users are already experienced with Epic's system when they come to our facility, it does...
Login or Create an Account to see details.
Loyalty, Relationship
The host organization could give us more ongoing optimization opportunities. I'm not sure whether we...
Login or Create an Account to see details.
Value
As far as getting our money's worth goes, we would like to pay less, but using Epic's system is an...
Login or Create an Account to see details.
Relationship
We have regular check-in meetings and feedback for any outstanding issues with our host...
Login or Create an Account to see details.
Product
Our process improvements could be better if the EHR would help guide documentation in certain ways....
Login or Create an Account to see details.
Loyalty, Product
We have a specialty, and it has always been disappointing that Epic's module for that specialty is...
Login or Create an Account to see details.
Loyalty, Value
It is hard to recruit IT support to our community. When we were researching EHRs, one of our...
Login or Create an Account to see details.
Relationship, Operations
We have had multiple client managers. The first person that our host assigned to our system was...
Login or Create an Account to see details.
Loyalty, Product, Value
The Community Connect EpicCare EHR product itself is good. It does what it is supposed to. I'm...
Login or Create an Account to see details.
Relationship
Our host organization does have a help desk, but they have an automated process that will close our...
Login or Create an Account to see details.
Operations
During implementation, there could have been better communication in terms of making sure that we...
Login or Create an Account to see details.
Product
We had the upgrade itself, and then we had more updates for Community Connect. One of the updates...
Login or Create an Account to see details.
Operations
Based upon what I hear from my analysts who have become credential trainers as well as what I have...
Login or Create an Account to see details.
Product
Community Connect is meeting our needs, but there are a lot of missing things just based upon the...
Login or Create an Account to see details.
Loyalty, Value
We went with the Community Connect model because the acquisition costs seemed favorable. Because of...
Login or Create an Account to see details.
Product
If it were my decision, I would buy Epic directly. I want more autonomy and control over features...
Login or Create an Account to see details.
Product
With Community Connect EpicCare EHR, I like that I can see basically what is out there and what...
Login or Create an Account to see details.
Operations
The host site trains us on how to use Community Connect EpicCare EHR basically. They tell us very...
Login or Create an Account to see details.
Product
If I were the vendor, I would have physician billing and hospital billing be very similar in...
Login or Create an Account to see details.
Relationship
Resources are limited. Our host has their resources, and sometimes they aren't able to help us as...
Login or Create an Account to see details.
Loyalty, Product
I would buy Epic's EHR again but not the way that we did. I wouldn't go through another facility....
Login or Create an Account to see details.
Loyalty
I deal with our host more than Epic, although I do have Epic contacts, and they are great too. Using...
Login or Create an Account to see details.
Relationship
Our host does a pretty good job in the background to keep us current and up-to-date, so I wouldn't...
Login or Create an Account to see details.
Loyalty, Operations
Wounds take time to heal with any EMR transition, but I would decide again to go with our host’s...
Login or Create an Account to see details.
Loyalty
We went from multiple EMRs to Epic's system. Obviously, that was a big selling point. It would have...
Login or Create an Account to see details.
Product, Value
The ability of our medical staff across departments to transition care has been excellent. We do not...
Login or Create an Account to see details.
Operations
Going live as an Epic Community Connect site is always challenging because we don't have as much...
Login or Create an Account to see details.
Operations
One of the challenging models Epic has is superusers. Those are difficult to grasp, especially for...
Login or Create an Account to see details.
Operations
Training is difficult for our host’s version of the system because each variation of the system is...
Login or Create an Account to see details.
Culture
One of the complaints we see from physicians is it feels like they are sold on a bill of goods that...
Login or Create an Account to see details.
Culture
We had our agreement in place, and our host was very open, cordial, and understanding if we had to...
Login or Create an Account to see details.
Relationship
We have a leader assigned to us who we routinely work with on priorities and projects. The leader...
Login or Create an Account to see details.
Product
One of the things that makes it challenging for a larger health system to provide the system to a...
Login or Create an Account to see details.
Operations, Product
Hospitals are more complex than the ambulatory side, so Community Connect EpicCare EHR has to be...
Login or Create an Account to see details.
Operations
Our host organization brought in external resources for our training, and we weren't a huge fan of...
Login or Create an Account to see details.
Value
Coming off of our previous EHR system, one of my favorite things about Epic is they aren’t a...
Login or Create an Account to see details.
Operations
I do have access to some of the direct Epic training, and that has been very useful. It is a bit...
Login or Create an Account to see details.
Product
Community Connect EpicCare EHR just flows nicely. We can split our screens and easily toggle from...
Login or Create an Account to see details.
Product
This is a very specific thing that isn't really too important, but I would like to have the ability...
Login or Create an Account to see details.
Product
Community Connect EpicCare EHR is user friendly with robust reporting. I am very happy with the...
Login or Create an Account to see details.
Product
Community Connect EpicCare EHR is great. We have had no problems or issues. We have recommended the...
Login or Create an Account to see details.
Relationship
I have never had a problem with Epic’s customer support team. They are very efficient and fast. They...
Login or Create an Account to see details.
Value
Our host’s bill doesn't really go up besides the regular percentage every year. We don't really get...
Login or Create an Account to see details.
Relationship
Community Connect EpicCare EHR has been an interesting install. On our regular executive meetings,...
Login or Create an Account to see details.
Product
The improvement we would like to see in the product is how our host sets up lab reportables and...
Login or Create an Account to see details.
Operations
Our host had training, and they had to have continual meetings. For a while, we were still trying to...
Login or Create an Account to see details.
Product
The product is so intuitive. It is smart, and relevant things present to us. We get female things...
Login or Create an Account to see details.
Loyalty, Product
The one thing that we are missing in Community Connect EpicCare EHR is the ability to have clinical...
Login or Create an Account to see details.
Product
The Community Connect EpicCare EHR system is amazing, but some of our providers are not keen on it....
Login or Create an Account to see details.
Value
Community Connect EpicCare EHR is superior to anything out there right now. My only caution is that...
Login or Create an Account to see details.
Operations, Product
With Epic, the story is that it is all about picking the right host when using the Community Connect...
Login or Create an Account to see details.
Value
The host we are with initially started out with a fairly flat model, and they have started to...
Login or Create an Account to see details.
Product
In general, Epic's EHR has kind of come to be the standard for EHRs. The fact that it is integrated...
Login or Create an Account to see details.
Relationship
Our host has not been a great Community Connect host. We have had lots of unexpected outages and...
Login or Create an Account to see details.
Product, Value
We have used Epic's system for many years now, and the restricted ecosystem has always been a little...
Login or Create an Account to see details.
Loyalty
Money is a big deal to us. We would like a closed-loop system where we control everything, but we...
Login or Create an Account to see details.
Relationship
It takes our host’s support team a while to do things, but they are good. We get a lot of emails...
Login or Create an Account to see details.
Operations
At times, I am dissatisfied with how we are trained by our host. I feel like we have to train...
Login or Create an Account to see details.
Product
Community Connect EpicCare EHR isn’t always as intuitive as it should be, but that might be because...
Login or Create an Account to see details.
Featured Report
Preferences