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EpicCare Inpatient EHR Commentary
Filtered view: (Medium - 151-400 Beds)
Subject Expert
Coray Tate
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Epic is very on the ball and responsive to any issues. They are proactive, and they call us if they...
Epic could have more in-depth training. I always tell new people that when they go to their training...
Epic is very responsive and accommodating. They sometimes pull some strings to get us in on the...
We're satisfied with Epic's system. It seems to be the cream of the crop. Epic has been focusing...
If we have a question about charges, Epic is quick to respond and explain things to us.
For research, we sometimes get painted into a corner. We are sort of locked out of a couple of...
I like the fact that EpicCare Inpatient EHR has an entire area of the system that is geared for...
Epic seems to be constantly innovating. I’m glad the other part of our organization is going to move...
The biggest benefit of EpicCare Inpatient EHR is that it is very intuitive. I like the fact that if...
I love Judy's presentations and the Epic UGM, but it takes a long time for Epic to really execute...
Epic is behind in helping us fully adopt their platforms because they just don't have proxy...
We have a long-term history of a good partnership with Epic. Epic tends to be pretty motivated to...
My opinion on money’s worth with Epic is colored by the campus and the incredible amount of money...
We are pretty satisfied with Epic. However, sometimes issues can take a long time to solve. It feels...
Epic’s build and turnaround of AI have been progressing at an unbelievable pace. We quickly...
I would buy EpicCare Inpatient EHR again, partly due to our satisfaction with the solution and...
Epic’s technical support system includes a dedicated technical support person for each application...
I have drunk the Epic Kool-Aid, largely because I have been in healthcare for a long time. I worked...
If I were implementing EpicCare Inpatient EHR again, I would place even more emphasis on the...
We meet with Epic regularly and feel very comfortable asking them any questions that arise from...
Integration is easy for EpicCare Inpatient EHR. Epic reaches out to other organizations that may be...
The vendor has been looking into more efficiency tips for documentation and ways to save end users'...
We are currently using a specialized care management platform that integrates a little with EpicCare...
I worry a bit about what Epic's road map is going to look like in the long term when they announce...
Epic was on hand with us during our implementation. We did online training wth Epic. That training...
EpicCare Inpatient EHR is very stable, and it is the gold standard, even if it is expensive. We...
EpicCare Inpatient EHR is a lot to learn and has a lot of stuff. It has made charting and stuff much...
I feel that the blood bank should be part of EpicCare Inpatient EHR. I wish ambient listening were...
Epic is really good at proactive service. Epic lets us know what is coming way ahead of time. As...
Commentary Summary
Comment Type Breakout