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EpicCare Inpatient EHR Commentary
Filtered view: (Medium - 151-400 Beds)

Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 

Commentary Summary

Performance details

Comment Type Breakout

Positive
Neutral
Negative
##
##
##
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CIO

I would summarize my recommendation of EpicCare Inpatient EHR in very simple terms: it will...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CIO

Epic is sometimes not transparent with their charges because they have very different business...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

 or  to see details.

Manager

Epic is very on the ball and responsive to any issues. They are proactive, and they call us if they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Epic could have more in-depth training. I always tell new people that when they go to their training...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

Epic is very responsive and accommodating. They sometimes pull some strings to get us in on the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We're satisfied with Epic's system. It seems to be the cream of the crop. Epic has been focusing...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

If we have a question about charges, Epic is quick to respond and explain things to us.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CMIO

Epic is very good at checking the box of responding to any escalations of issues. Where they fail is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CMIO

Epic is very available; that is not an issue for us. We have a regulatory requirement under CMS that...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CMIO

EpicCare Inpatient EHR itself is very capable. The tool can do anything we want. Epic is ahead of...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

 or  to see details.

CMIO

Change management is atrocious with Epic. We had great change management workflows and processes...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

CMIO

Epic's training leaves out critical elements of how to use the system, and they overemphasize...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

For research, we sometimes get painted into a corner. We are sort of locked out of a couple of...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I like the fact that EpicCare Inpatient EHR has an entire area of the system that is geared for...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Epic seems to be constantly innovating. I’m glad the other part of our organization is going to move...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

The biggest benefit of EpicCare Inpatient EHR is that it is very intuitive. I like the fact that if...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

I love Judy's presentations and the Epic UGM, but it takes a long time for Epic to really execute...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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CIO

Epic is behind in helping us fully adopt their platforms because they just don't have proxy...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

 or  to see details.

CIO

We have a long-term history of a good partnership with Epic. Epic tends to be pretty motivated to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

My opinion on money’s worth with Epic is colored by the campus and the incredible amount of money...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

Manager

We are pretty satisfied with Epic. However, sometimes issues can take a long time to solve. It feels...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

Epic’s build and turnaround of AI have been progressing at an unbelievable pace. We quickly...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

 or  to see details.

Manager

I would buy EpicCare Inpatient EHR again, partly due to our satisfaction with the solution and...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Manager

Epic’s technical support system includes a dedicated technical support person for each application...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I have drunk the Epic Kool-Aid, largely because I have been in healthcare for a long time. I worked...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

If I were implementing EpicCare Inpatient EHR again, I would place even more emphasis on the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We meet with Epic regularly and feel very comfortable asking them any questions that arise from...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Integration is easy for EpicCare Inpatient EHR. Epic reaches out to other organizations that may be...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The vendor has been looking into more efficiency tips for documentation and ways to save end users'...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We are currently using a specialized care management platform that integrates a little with EpicCare...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

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