Centricity PACS (Global) Commentary
Filtered view: (UK / Ireland)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Operations
GE HealthCare has been okay with training. GE HealthCare kind of has a vision, but they have just...
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Value
Centricity PACS was very cheap in comparison to some other systems, but maybe that is not the best...
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Relationship
GE HealthCare’s support is sometimes good and sometimes bad. The support people are available 24/7,...
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Operations, Product
Trying to upgrade the product is difficult with multiple facilities. GE HealthCare needs to probably...
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Product
I am dissatisfied with Centricity PACS. We have a lot of issues with the system. Centricity PACS...
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Loyalty
Centricity PACS is probably not part of our long-term plans. We are going to go out to tender. GE...
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Relationship
GE HealthCare definitely has vision, and they have explained it to us. Whether we trust that they...
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Operations
With the initial training, the vendor had on-site resources, and all individuals were booked in for...
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Culture, Operations
The vendor oversold what they were going to do and when they were going to get it done. They just...
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Product
There is scope for the system to be easier to use; the search criteria and UI could be more...
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Product
When we have had to get the PACS integrated with other things, that has not been too bad. But a lot...
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Product
Stability and reliability are a problem. At one point, we had a PACS outage nearly every single day....
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Relationship
The vendor's responsiveness is pretty good. Once we log a ticket, they are good. We still get things...
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Relationship
GE HealthCare manages the product in the background quite proactively. Otherwise, we would probably...
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Relationship
The support elements, resolution times, and day-to-day relationship we have with the vendor are...
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Culture, Value
On the small things, the vendor doesn't try to charge us. For the large things, they will always...
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Operations
The vendor trains the trainers, and I can get an engineer on-site to train other people. But GE...
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Operations, Product
If GE HealthCare's system were not easy for our people to learn or use, people would be kicking and...
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Culture
We took on something that wasn't fully developed. GE HealthCare had promised that certain achievable...
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Loyalty, Product
If the solution met the functionality and the needs of our consultant body, we probably wouldn't...
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Culture, Loyalty
We are going to end up doing a procurement exercise because we have reached some contractual levers...
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Loyalty, Operations, Product
Our upgrade is not done; we are already months over the deadline. If that upgrade takes even longer,...
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Commentary Summary
Comment Type Breakout