Bookmark

Intergy EHR Commentary
Filtered view: All

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
Sort by:

Director

For me, Intergy EHR is fine and manageable. I can deal with it, and I can get around it. For...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

The support for Intergy EHR is nonexistent. We resolve a lot of things on our own. Greenway Health...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

With another vendor we work with, if there are seats that our providers no longer feel they need to...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We are going to get away from Greenway Health. They haven't updated their system the way that most...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Greenway Health's training program is very poor. There really isn't any training. They have a portal...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We have had things come up with Greenway Health where they say they don't know why. It has taken...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Part of the problem with the solution is that it takes third parties to do anything. When we wanted...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

The last road map for a complete overhaul was dropped after years of work. Greenway Health is now...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

A lot of ancillary services are being automated, including remote monitoring of devices. These...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

With Greenway Health’s support, I feel like it’s not a problem to open a ticket, get it escalated,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Intergy EHR has limited growth potential for a multispecialty group. It’s very hard for specialists...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

Intergy EHR lacks a variety of functionality. We’d like clinical staff to be able to tee up orders...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

We meet with Greenway Health regularly. They take good care of us.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

I really do like Intergy EHR. I enjoy the ease of use for the clinicians, and I enjoy the reporting.

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

We did an EHR evaluation and weighed the pros and cons, and the organization sent some people to a...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

Director

Greenway Health is as fair as any vendor today with their charges. We have to be on our toes and...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

 or  to see details.

Director

Greenway Health moved their support overseas, so I tend to try to do everything by email because I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We recently invested in Greenway Health’s integrated voice technology solution for our providers,...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Director

I’m not a provider, but I train providers, and I don't see much need for change or improvement in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

I don't have words descriptive enough to describe the atrociousness of this EHR. I despise using it....

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

CEO/President

If I were an organization considering going down this path with Greenway Health, I would have more...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

CEO/President

I think there's a fairly good chance that Greenway Health gets to a full agentic workflow in a year...

Comment Tone Negative
Pillars Loyalty, Operations, Product
Evaluation Unrated

 or  to see details.

CEO/President

Hypothetically, if I were in the market for a new core EHR solution, my number-one consideration...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

COO

The system is very rarely down. It's 99.9% operational. For my money's worth to rate higher, I think...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

COO

Our biggest concern with Greenway Health overall is the support and customer service representative...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

COO

Greenway Health's charges are too high. Something they could do to make me say they are fair and...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

 or  to see details.

CMIO

Having all the functionality consolidated within an EHR-centric product is really important,...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Greenway Health is transparent with their charges, but not fair. Greenway Health has pushed for new...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Greenway Health has struggled with support, and the reason is the AI-centric products that they're...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Development and innovation have been the focus for the past year. Greenway Health’s vision is...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

With Intergy EHR, Greenway Health has come out with an AI tool to help with dictation. They've also...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Director

I've given Greenway Health advice for years that they need to communicate better, listen to their...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

When we went live with Intergy EHR, Greenway Health didn't send very many people to train across our...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

Greenway Intergy EHR is basic, and I had to make a lot of modifications to it. Personally, I had to...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Manager

Greenway Health changed our host, and that was a nightmare. We understand the old server was old,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

We have to go to another system to find and run reports. Intergy EHR has very limited reporting...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

CEO/President

Part of the reason we are still with Greenway Health is that they have certainly done quite well in...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

CEO/President

It appears as though Greenway Health is moving a lot of products to other third parties, and that...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

CEO/President

We just don’t have the support relationship with Greenway Health that we need to have. We don’t get...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Greenway Health has supported our organization’s core EHR and PM needs within an FQHC environment...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Manager

Greenway Health misses their dates; they give us a target, but they miss it. They don't miss the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

The partnership with Greenway Health has been wonderful from an EHR standpoint. Greenway Health is...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

Intergy EHR is excellent. Greenway Health is revising it now, and it looks very good. They are close...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

COO

Intergy EHR is user friendly. I like its layout. Some EHR systems are a little busy, but Intergy EHR...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

COO

It would be nice if Greenway Health could look at partnering with other e-scribing platforms given...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

COO

My biggest complaint would be that when we started, Greenway Health was great. Then, they started to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

I am having trouble identifying a clear benefit to using multiple solutions from Greenway Health....

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Director

Intergy EHR feels like an outdated system that isn't user friendly. Intergy EHR seems to have been...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

Most of the time, Greenway Health's upgrades go smoothly without any noticeable issues. However,...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Director

We use third-party vendors for certain functions because Intergy EHR doesn't work well in some...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The main benefit of using multiple solutions from Greenway Health is that everything is under one...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We use third-party solutions because Greenway Health doesn't offer everything that we need, like...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We have been using Intergy EHR for so long that it is simply what we know and rely on. Greenway...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We are finding that we have to use third-party vendors for certain things. However, something good...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CEO/President

Greenway Health is less expensive than many other vendors, so I do believe we get our money's worth....

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

CEO/President

Because we are using multiple offerings from Greenway Health, interfacing is generally easier....

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CEO/President

Things are going well with Intergy EHR. We are doing a lot with the AI features, and we are fully up...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

​