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Intergy EHR Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
For me, Intergy EHR is fine and manageable. I can deal with it, and I can get around it. For...
The support for Intergy EHR is nonexistent. We resolve a lot of things on our own. Greenway Health...
With another vendor we work with, if there are seats that our providers no longer feel they need to...
We are going to get away from Greenway Health. They haven't updated their system the way that most...
Greenway Health's training program is very poor. There really isn't any training. They have a portal...
We have had things come up with Greenway Health where they say they don't know why. It has taken...
Part of the problem with the solution is that it takes third parties to do anything. When we wanted...
The last road map for a complete overhaul was dropped after years of work. Greenway Health is now...
A lot of ancillary services are being automated, including remote monitoring of devices. These...
With Greenway Health’s support, I feel like it’s not a problem to open a ticket, get it escalated,...
Intergy EHR has limited growth potential for a multispecialty group. It’s very hard for specialists...
Intergy EHR lacks a variety of functionality. We’d like clinical staff to be able to tee up orders...
We meet with Greenway Health regularly. They take good care of us.
I really do like Intergy EHR. I enjoy the ease of use for the clinicians, and I enjoy the reporting.
We did an EHR evaluation and weighed the pros and cons, and the organization sent some people to a...
Greenway Health is as fair as any vendor today with their charges. We have to be on our toes and...
Greenway Health moved their support overseas, so I tend to try to do everything by email because I...
We recently invested in Greenway Health’s integrated voice technology solution for our providers,...
I’m not a provider, but I train providers, and I don't see much need for change or improvement in...
I don't have words descriptive enough to describe the atrociousness of this EHR. I despise using it....
If I were an organization considering going down this path with Greenway Health, I would have more...
I think there's a fairly good chance that Greenway Health gets to a full agentic workflow in a year...
Hypothetically, if I were in the market for a new core EHR solution, my number-one consideration...
The system is very rarely down. It's 99.9% operational. For my money's worth to rate higher, I think...
Our biggest concern with Greenway Health overall is the support and customer service representative...
Greenway Health's charges are too high. Something they could do to make me say they are fair and...
Having all the functionality consolidated within an EHR-centric product is really important,...
Greenway Health is transparent with their charges, but not fair. Greenway Health has pushed for new...
Greenway Health has struggled with support, and the reason is the AI-centric products that they're...
Development and innovation have been the focus for the past year. Greenway Health’s vision is...
With Intergy EHR, Greenway Health has come out with an AI tool to help with dictation. They've also...
I've given Greenway Health advice for years that they need to communicate better, listen to their...
When we went live with Intergy EHR, Greenway Health didn't send very many people to train across our...
Greenway Intergy EHR is basic, and I had to make a lot of modifications to it. Personally, I had to...
Greenway Health changed our host, and that was a nightmare. We understand the old server was old,...
We have to go to another system to find and run reports. Intergy EHR has very limited reporting...
Part of the reason we are still with Greenway Health is that they have certainly done quite well in...
It appears as though Greenway Health is moving a lot of products to other third parties, and that...
We just don’t have the support relationship with Greenway Health that we need to have. We don’t get...
Greenway Health has supported our organization’s core EHR and PM needs within an FQHC environment...
Greenway Health misses their dates; they give us a target, but they miss it. They don't miss the...
The partnership with Greenway Health has been wonderful from an EHR standpoint. Greenway Health is...
Intergy EHR is excellent. Greenway Health is revising it now, and it looks very good. They are close...
Intergy EHR is user friendly. I like its layout. Some EHR systems are a little busy, but Intergy EHR...
It would be nice if Greenway Health could look at partnering with other e-scribing platforms given...
My biggest complaint would be that when we started, Greenway Health was great. Then, they started to...
I am having trouble identifying a clear benefit to using multiple solutions from Greenway Health....
Intergy EHR feels like an outdated system that isn't user friendly. Intergy EHR seems to have been...
Most of the time, Greenway Health's upgrades go smoothly without any noticeable issues. However,...
We use third-party vendors for certain functions because Intergy EHR doesn't work well in some...
The main benefit of using multiple solutions from Greenway Health is that everything is under one...
We use third-party solutions because Greenway Health doesn't offer everything that we need, like...
We have been using Intergy EHR for so long that it is simply what we know and rely on. Greenway...
We are finding that we have to use third-party vendors for certain things. However, something good...
Greenway Health is less expensive than many other vendors, so I do believe we get our money's worth....
Because we are using multiple offerings from Greenway Health, interfacing is generally easier....
Things are going well with Intergy EHR. We are doing a lot with the AI features, and we are fully up...
Commentary Summary
Comment Type Breakout