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Guidehouse EHR Revenue Cycle Optimization Commentary
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Subject Expert
Mitch Morris
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Guidehouse is fairly proactive, and I find them to be a partner. I feel very comfortable working...
Guidehouse does a great job for us. They're very responsive. They're always looking for how they can...
Guidehouse had an expert in the solution we are using. We didn't have that expertise, so they...
The weakest part of Guidehouse was their ability to give us some takeaways that we could use when...
Guidehouse had to assess our use of our EHR in terms of how well we knew the system and what we...
The deliverables that Guidehouse provided at the end met our expectations. We wanted the firm to...
I didn't have any problems with Guidehouse’s account management. They delivered the invoices when...
With a particular type of consultant engagement, we often get to the point in the engagement where...
The opportunity is in how Guidehouse reports their outcomes and results. I'm more of a real-time...
The greatest strength is the amount of knowledge Guidehouse brings in. They have a very...
Where Guidehouse has always excelled is that if I have a problem or concern or send them a 911...
The biggest things from a denial standpoint are understanding that everybody's medical records are...
We have engaged Guidehouse for many different initiatives. Asking a firm to come back is usually an...
Guidehouse helped us drive the technology because they helped us stand it up and build the...
I expected Guidehouse to be a subject matter expert and help train us. They trained us on what they...
We asked a vendor for recommendations, and Guidehouse was one of them. Someone at our organization...
The overall experience with Guidehouse was really positive. We had very aggressive goals and a very...
Guidehouse consistently exceeded my expectations. Anytime I mentioned anything, all of a sudden,...
I don't have any complaints with Guidehouse. And I would highly recommend their services. I couldn't...
We issued an RFP and considered a couple of firms. We went with Guidehouse for the work because of...
What I like is the consistency of Guidehouse. When there is consistency with the team members, I...
There was turnover with the Guidehouse team. Sometimes, when the new people were brought in, they...
Commentary Summary
Comment Type Breakout