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MEDiCACLOUDCARE (Global) Commentary
Filtered view: (Middle East/Africa)

Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Global Acute Care EHR Market Share 2025: Large Regional Decisions Impact a Broad Number of Hospitals
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Large Regional Decisions Impact a Broad Number of Hospitals
July 2025
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Middle East & Africa EHR 2024: A Look into Vendors’ Broader Portfolios
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Commentary Summary

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User Commentary

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Manager

Relationship, Operations

The vendor could make one or two changes to improve the customer experience, including implementing...

Oct 2025
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Director

Value

We are paying much more for the system and its support than we are getting from them. The system...

Jul 2025
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Director

Relationship, Operations

Health Insights Asia has a good understanding of our region. The solution has improved a lot....

Jul 2025
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(0)
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Director

Product

There are certain functionalities that we contracted the vendor to complete several years ago that...

Jul 2025
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Director

Relationship

There is no executive-level management team from Health Insights Asia involved in anything unless we...

Jul 2025
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Director

Operations, Product

The product isn't easy to use. It has a lot of frames inside frames and a lot of scroll bars inside...

Jul 2025
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Director

Loyalty, Value

We don't plan to keep MEDiCACLOUDCARE. We are planning to replace it with something better,...

Jul 2025
||
(0)
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Director

Operations

We have never done any upgrade or implementation with the vendor that hasn't had issues. The vendor...

Jul 2025
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Director

Relationship

The support that we receive from the vendor is delayed too much, and sometimes, people aren't...

Jul 2025
||
(0)
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Manager

Product

Health Insights Asia has now integrated AI into all of the system's day-to-day activities. We don't...

Jul 2025
||
(0)
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Manager

Value

The vendor can't meet all of our needs, but that isn't completely their fault or our fault. In our...

Jul 2025
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(0)
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Manager

Culture

Health Insights Asia should come up with creative solutions so that they can get their money. For...

Jul 2025
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Manager

Relationship, Product

Health Insights Asia donated some things to us when we had problems.

Jul 2025
||
(0)
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Director

Product

The things that I like the most about the product are that it is comprehensive and that it has...

Jul 2025
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Director

Relationship, Product

Some of the vendor's biggest strengths are their ability to customize the system for what users need...

Jul 2025
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(0)
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Director

Operations

It would be better for us if, during implementations, the vendor were to provide change management...

Jul 2025
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(0)
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Director

Loyalty, Product

Our biggest opportunity for product improvement would be with introducing the ability for free text...

Jul 2025
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(0)
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Manager

Loyalty, Product

I would buy MEDiCACLOUDCARE again because it is the best product in the country. After my years of...

Jun 2025
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(0)
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CIO

Product

We have a lot of issues with MEDiCACLOUDCARE. If I don't have clear and accurate data, that is...

May 2025
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(0)
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CIO

Operations

The training from Health Insights is very important for us because we are expanding. We need them to...

May 2025
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(0)
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CIO

Loyalty, Product

We have some integrations that are going fine with this solution, and we are working on some other...

May 2025
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(0)
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CIO

Product

Health Insights has to improve the database on MEDiCACLOUDCARE. In this day and age, there is no...

May 2025
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(0)
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Manager

Relationship, Product

There are a lot of incredible new inventions on the market, but the vendor refuses to go along with...

Dec 2024
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(0)
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Manager

Relationship, Operations

If I have a problem, Health Insights will not send one engineer; they will send four engineers....

Dec 2024
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(0)
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Manager

Relationship, Product

With Health Insights, things are kind of tied down. We now face many new insurance regulations....

Dec 2024
||
(0)
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Manager

Product

I would like my peers at other organizations to know how easy it is to work in MEDiCACLOUDCARE.

Dec 2024
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(0)
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Manager

Product

The vendor's biggest opportunity for the system is that the system is always up-to-date, but not all...

Dec 2024
||
(0)
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Manager

Product

MEDiCACLOUDCARE's biggest strength is its ability to connect with all systems.

Dec 2024
||
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Related Reports
Performance
KLAS article icon
Asia/Oceania EHR 2025
01 July 25    |   Spencer Corbett and Steve VanWagenen
Buying energy and digital maturity are growing among healthcare organizations in Asia and Oceania, with many either adopting their first EHR or enhancing interoperability to keep pace with local initiatives. As EHR maturity deepens, organizations increasingly expect more from their vendors in terms of value and up-to-date technology. A follow-up to 2022 data , this report examines market energy in Asia and Oceania as well as customer satisfaction with key vendors. Notably, insights on Asia are broken out for the first time into two subregions: East Asia and South/Southeast Asia. (For a deeper dive into EHR dynamics in India, see the recent India EMR 2025 report.)
Performance
KLAS article icon
Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.



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