CredentialStream Commentary

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A lot of our clinicians are still learning CredentialStream because it's very new to us. Some...

Using CredentialStream, we have mostly eliminated spreadsheets. I'm still using one spreadsheet to...

Because so many of us were new to our organization's RFP process, we didn't ask all the appropriate...

HealthStream has been very good at helping us resolve our challenges and solve our problems. When...

I have a practitioner in CredentialStream right now, and I need to learn to let the coordinators...

There are still things in CredentialStream that we're not using fully because we've been live for a...

If an organization doesn't have a database administrator, they're not going to survive. The...

One thing HealthStream is working on is NAMSS PASS. Hospitals and affiliations put information about...

All of a sudden, things in our state changed in an unfriendly way. Supposedly, there is a solution,...

HealthStream does monthly presentations and puts out monthly newsletters. They talk about what's...

Credentialing systems are so expensive now. CredentialStream is bringing more efficiencies to us,...

At one point, my team completely hated CredentialStream and wanted to get rid of the product. A lot...

HealthStream is working with us on the issues we've run into with CredentialStream, including...

I understand HealthStream relies on tickets to track work and issues, but at times the experience...

HealthStream has helped us get one-on-one help. They are good people to work with. I'm not going to...

HealthStream is very good at doing their monthly updates to the community to let us know what their...

We've been experiencing a lot of issues this year, and I don't know what the source is. I think it's...

The system is a great system. It's almost like a nicely packaged gift with the bows. Some strings...

HealthStream is very good at responding to open tickets. They follow up, and if I need to reopen a...

We actually added some records to the system recently, so I don't think that we're going to...

I don't think HealthStream partners with us. They are just there to support us as their client.

CredentialStream has a lot of buttons to push, and people practically have to use all 10 fingers,...

CredentialStream is a very complex platform. HealthStream provides a lot of training videos, and...

The salesperson's vision of CredentialStream and the reality were a bit different. The expectation...

HealthStream is really good at certain things and is very helpful in certain situations. However, I...

We have mostly eliminated spreadsheets with CredentialStream. We still use some. It's not that we...

If I had to make the choice today, I would not buy CredentialStream again. There are some things to...

HealthStream's vSource table isn't a true vSource table. They did a data dump from all of their...

We are aware that there are other software platforms out there that can do licensure verification...

HealthStream strives to be innovative, but they're not able to deliver. If they deliver something,...

We get what we pay for. My doctors aren't happy with the product. HealthStream purchased the...

The system has a verify-now button, but we just laugh at it and call it the verify-later button....

I understand the need to log tickets. But whoever answers a ticket may not be well versed, and then...

CredentialStream does not have an application management module. If I have 250 applications that are...

I would not purchase CredentialStream again. It doesn't handle complex healthcare systems. It is a...

We're supposed to have a strategic account manager. That strategic account manager does not check in...

HealthStream doesn't offer training. They provide everything electronically, like webinars and video...

HealthStream is very good about taking customer input. Sometimes a request gets put on a long list...

HealthStream drives the most efficiency through the product's expiration management process. My...

CredentialStream is not part of our long-term plans, but that wasn't my choice. Had I been given a...

CredentialStream is definitely better than nothing. Before, we used an Excel spreadsheet, and I...

Recently, HealthStream's customer support has gone downhill badly. Previously, the customer service...

We recently reviewed the market to determine whether we should stay with CredentialStream, and we...

One area that needs improvement in CredentialStream is the customers' ability to use the solution in...

We have struggled significantly with HealthStream’s training. Their training is often not tailored...

HealthStream needs to be more responsive to and understanding of individual provider and entity...

As part of our most recent contract renewal negotiations, HealthStream was very responsive to the...

The price for CredentialStream is high, but I guess we get what we pay for. I am cost-conscious and...

The CredentialStream functionality that drives the most efficiency for us is the ability to house...

Our go-live implementation got delayed, so when we were supposed to go live, we were not...

HealthStream is really trying to keep up with the different credentialing trends, changes, and best...

When we purchased the package, we purchased everything, and HealthStream was very transparent in the...

A huge improvement for our providers who complete their applications would be the ability to see the...

HealthStream has gotten better around training in that they are delaying the start of the courses...

I would ask that HealthStream provide more step-by-step training documents as opposed to me creating...

We have probably eliminated 75% of spreadsheets because of HealthStream. We still have some team...

I would have given the lowest score on HealthStream’s training program after we went live, but they...

There are some functionalities in CredentialStream that I would love to use more. For example, we...

HealthStream has implementation support, but they do their implementation so that we are doing...

We have CredentialStream set up to do our primary source verifications, and that process works...

HealthStream has improved their support a little. Previously, I would submit tickets for different...

I'm still playing around with metrics and performance to get accuracy from CredentialStream on my...

HealthStream has discussion boards, and when we have ideas, the vendor will start to work on them if...

HealthStream’s charges are pretty cut-and-dried. We have what we have, and then for additional...

We realized that we have some of the notifications that were going out for expirables in...

I feel like it should be easy for clinicians to manage their own credentials in CredentialStream;...

CredentialStream is easy for our team members to learn and use. I don't think I see them having any...

I really enjoyed the trainer from HealthStream we had for the initial training, and I miss that...

When we transitioned from legacy platforms, we were also making organizational changes. In one area,...

CredentialStream was not working as promoted when we first turned it on. It is working closer to...

HealthStream has been dedicated and collaborative and has taken our feedback. They have delivered...

I feel like HealthStream’s vision has shifted somewhat. They have had leadership changes, and we are...

The CredentialStream system has a lot of capabilities for tracking, but the dashboard governed by...

In CredentialStream, providers get notifications when a license or credential is going to expire,...

The status tracking in CredentialStream is getting better. HealthStream is working to pull things...

HealthStream has been doing a better job of matching trainers to clients recently. They are doing a...

HealthStream is trying with integration. They are not as familiar with some of our systems. There...

CredentialStream gives us ways to process applications faster. But what comes back to us is how...

HealthStream’s customer support is better than it was. Previously, we got directly to somebody who...

HealthStream used to do upgrades every month, and we knew that something was going to break on the...

Tickets have been a little slow with HealthStream, but there has been a changeover in leadership....

Communication is way better with HealthStream now. We get emails from them, and they put messages in...

HealthStream is way better about avoiding charging for every little thing, but some of that is...

It is way easier to use CredentialStream now, though that is a generational thing. That is not...

HealthStream has a conference every year for their users. They also have a portal where users can...

I would have been less satisfied with the CredentialStream product working as promoted a while ago,...

We didn't need a lot of support with the implementation of CredentialStream because we were pretty...

I would say that HealthStream keeps their promises. If we ask for something and they say they can...

Having everything in one place drives the most efficiency with CredentialStream. Our credentialing...

When we implemented CredentialStream, we moved from a very manual, paper-based process to a fully...

When we first implemented CredentialStream, the process was very rough to the point where we were...

We continue to purchase HealthStream products because we like how everything is integrated, whether...

HealthStream stays in touch with us regularly about their updates and future direction. They were...

HealthStream does a very good job of integrating different systems. They have taken on Epic's...

HealthStream's help desk needs to be a little more knowledgeable about the credentialing world.

HealthStream had a great training platform in the beginning. We could go into it, and it would teach...

We are working on a cleanup effort in the system to reorganize and standardize some of our existing...

The things in the system that provide the most efficiency for us are the system's automation and...

CredentialStream is easy to use and navigate.

HealthStream is always very transparent. They regularly roll out fixes and updates, and when new...

HealthStream will work with us when we say we need something to be cheaper. They are good about that....

If something isn't working in CredentialStream or any other HealthStream product, an alert will pop...

When I look at measurable outcomes, the system's insights features is really helpful. It pulls...

We use CredentialStream as our source of truth in our healthcare system, but that integration isn't...

HealthStream does as much as they can for us. We have even had calls with their top leaders. They...

The CredentialStream system is great because it includes a survey that will pop up once a user...

Our experience with CredentialStream has been really good. We like the system. Its automation is a...

With CredentialStream's implementation, there was a lot of planning. It took several teams, but we...

The license certification for our state doesn't allow web crawling, so we have to manually verify...

The system doesn't automatically save things. Users have to click a button. If a user navigates to...

I am dissatisfied with the system for many reasons. There is no training available. The vendor has...

I am part of a small organization. I originally purchased CredentialStream because the salesperson...