CredentialStream Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Loyalty
We recently reviewed the market to determine whether we should stay with CredentialStream, and we...
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Product
One area that needs improvement in CredentialStream is the customers' ability to use the solution in...
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Operations
We have struggled significantly with HealthStream’s training. Their training is often not tailored...
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Relationship, Product
HealthStream needs to be more responsive to and understanding of individual provider and entity...
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Culture, Relationship
As part of our most recent contract renewal negotiations, HealthStream was very responsive to the...
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Value
The price for CredentialStream is high, but I guess we get what we pay for. I am cost-conscious and...
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Product
The CredentialStream functionality that drives the most efficiency for us is the ability to house...
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Operations
Our go-live implementation got delayed, so when we were supposed to go live, we were not...
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Product, Value
HealthStream is really trying to keep up with the different credentialing trends, changes, and best...
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Culture, Value
When we purchased the package, we purchased everything, and HealthStream was very transparent in the...
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Product
A huge improvement for our providers who complete their applications would be the ability to see the...
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Operations
HealthStream has gotten better around training in that they are delaying the start of the courses...
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Operations
I would ask that HealthStream provide more step-by-step training documents as opposed to me creating...
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Product, Value
We have probably eliminated 75% of spreadsheets because of HealthStream. We still have some team...
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Operations
I would have given the lowest score on HealthStream’s training program after we went live, but they...
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Product
There are some functionalities in CredentialStream that I would love to use more. For example, we...
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Operations
HealthStream has implementation support, but they do their implementation so that we are doing...
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Product
We have CredentialStream set up to do our primary source verifications, and that process works...
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Relationship
HealthStream has improved their support a little. Previously, I would submit tickets for different...
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Product
I'm still playing around with metrics and performance to get accuracy from CredentialStream on my...
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Relationship
HealthStream has discussion boards, and when we have ideas, the vendor will start to work on them if...
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Value
HealthStream’s charges are pretty cut-and-dried. We have what we have, and then for additional...
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Loyalty, Product
We realized that we have some of the notifications that were going out for expirables in...
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Product
I feel like it should be easy for clinicians to manage their own credentials in CredentialStream;...
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Product
CredentialStream is easy for our team members to learn and use. I don't think I see them having any...
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Operations
I really enjoyed the trainer from HealthStream we had for the initial training, and I miss that...
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Operations
When we transitioned from legacy platforms, we were also making organizational changes. In one area,...
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Culture, Product
CredentialStream was not working as promoted when we first turned it on. It is working closer to...
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Relationship, Operations
HealthStream has been dedicated and collaborative and has taken our feedback. They have delivered...
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Loyalty, Relationship
I feel like HealthStream’s vision has shifted somewhat. They have had leadership changes, and we are...
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Product
The CredentialStream system has a lot of capabilities for tracking, but the dashboard governed by...
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Product
In CredentialStream, providers get notifications when a license or credential is going to expire,...
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Product
The status tracking in CredentialStream is getting better. HealthStream is working to pull things...
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Operations
HealthStream has been doing a better job of matching trainers to clients recently. They are doing a...
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Relationship, Product
HealthStream is trying with integration. They are not as familiar with some of our systems. There...
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Product
CredentialStream gives us ways to process applications faster. But what comes back to us is how...
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Relationship
HealthStream’s customer support is better than it was. Previously, we got directly to somebody who...
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Operations, Product
HealthStream used to do upgrades every month, and we knew that something was going to break on the...
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Relationship
Tickets have been a little slow with HealthStream, but there has been a changeover in leadership....
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Relationship
Communication is way better with HealthStream now. We get emails from them, and they put messages in...
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Value
HealthStream is way better about avoiding charging for every little thing, but some of that is...
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Product
It is way easier to use CredentialStream now, though that is a generational thing. That is not...
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Operations
HealthStream has a conference every year for their users. They also have a portal where users can...
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Relationship, Product
I would have been less satisfied with the CredentialStream product working as promoted a while ago,...
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Operations
We didn't need a lot of support with the implementation of CredentialStream because we were pretty...
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Relationship
I would say that HealthStream keeps their promises. If we ask for something and they say they can...
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Product, Value
Having everything in one place drives the most efficiency with CredentialStream. Our credentialing...
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Operations, Product
When we implemented CredentialStream, we moved from a very manual, paper-based process to a fully...
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Operations
When we first implemented CredentialStream, the process was very rough to the point where we were...
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Loyalty
We continue to purchase HealthStream products because we like how everything is integrated, whether...
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Relationship, Operations
HealthStream stays in touch with us regularly about their updates and future direction. They were...
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Loyalty, Product
HealthStream does a very good job of integrating different systems. They have taken on Epic's...
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Relationship
HealthStream's help desk needs to be a little more knowledgeable about the credentialing world.
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Operations
HealthStream had a great training platform in the beginning. We could go into it, and it would teach...
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Loyalty, Product
We are working on a cleanup effort in the system to reorganize and standardize some of our existing...
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Product
The things in the system that provide the most efficiency for us are the system's automation and...
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Product
CredentialStream is easy to use and navigate.
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Relationship
HealthStream is always very transparent. They regularly roll out fixes and updates, and when new...
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Relationship, Value
HealthStream will work with us when we say we need something to be cheaper. They are good about that....
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Relationship, Product
If something isn't working in CredentialStream or any other HealthStream product, an alert will pop...
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Product
When I look at measurable outcomes, the system's insights features is really helpful. It pulls...
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Product
We use CredentialStream as our source of truth in our healthcare system, but that integration isn't...
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Relationship
HealthStream does as much as they can for us. We have even had calls with their top leaders. They...
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Loyalty, Product
The CredentialStream system is great because it includes a survey that will pop up once a user...
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Product
Our experience with CredentialStream has been really good. We like the system. Its automation is a...
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Operations
With CredentialStream's implementation, there was a lot of planning. It took several teams, but we...
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Culture, Product
The license certification for our state doesn't allow web crawling, so we have to manually verify...
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Product
The system doesn't automatically save things. Users have to click a button. If a user navigates to...
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Loyalty, Operations
I am dissatisfied with the system for many reasons. There is no training available. The vendor has...
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Operations
I am part of a small organization. I originally purchased CredentialStream because the salesperson...
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Loyalty, Product, Value
The product manages our entire process. Through CredentialStream, we have not only the credentialing...
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Product
The vendor could be a bit more cutting-edge on some things, but the technology is good....
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Relationship
The vendor is always listening for feedback and trying to get ideas for enhancements. There are...
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Loyalty, Value
Previously, we had another vendor, but our OPPEs and our FPPEs were all on paper, so we would...
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Loyalty, Operations
The first phase was all about the credentialing side, and that was the biggest lift. The second...
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Operations, Product
Building reports is extremely difficult. We cannot build a more difficult report. A lot of rosters...
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Loyalty, Relationship
We put tickets in, and the support is not timely as it could be, or the solution doesn't always...
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Product
The product integration has really supported what we have wanted. We knew what we wanted before we...
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Product
There is no AI in CredentialStream, but the system does utilize web crawlers. If we were to do a lot...
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Culture
When we got the product, it was so new that we really didn't know how good it was. There were a lot...
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Operations
The product is extremely challenging to bring up. The implementation is one part that the vendor...
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Operations, Product
In CredentialStream, what we struggle with is garbage in, garbage out; when everything transitioned...
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Operations
A lot of HealthStream’s trainings are recorded video sessions that we watch from their website. We...
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Culture, Relationship, Product
The CredentialStream database has potential and could be awesome if it worked correctly. There is a...
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Relationship, Product
HealthStream doesn’t listen. They do monthly enhancements to the software. We call those...
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Culture
When our organization had the sales pitch from HealthStream, the vendor couldn't even show us a live...
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Relationship
Support options are there, but HealthStream is just not helpful. Once in a while, HealthStream will...
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Product
If we are looking to do a particular thing in CredentialStream, we have to do it on three different...
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Loyalty, Value
We have to keep spreadsheets because we don't trust the data that comes up in the system. We run a...
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Loyalty, Relationship, Product
We have tried to look for the positive with CredentialStream. We have tried to partner with...
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Loyalty, Product
The CredentialStream database has been incredibly challenging for us. This software is part of the...
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Product
With clinicians managing their own credentials, practitioner visibility needs to change. A lot is...
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Relationship
One of the vendor's executives issued a letter of apology earlier this year about not meeting client...
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Product
When the vendor pushes an upgrade, it breaks something else. Every time they push something, it...
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Product
The vendor hasn't kept their promise to improve the reporting structure. It is still just as clunky...
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Operations
The reporting system in CredentialStream is by far the least user-friendly product or function that...
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Relationship, Product
I want HealthStream to listen to their customers and really think about managed service providers...
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Relationship
The email support people respond within a couple of hours. On our calls, our representative is able...
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Relationship, Operations
With the implementation, the vendor was very good at making sure that they kept us on task. There...
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Loyalty
There are no outcomes from using the product that have benefited me. Everybody on my team wishes...
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Product
In order for the product to work appropriately, we have to have bridge facilities. In order to run a...
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Relationship, Value
For the money, the product is solid. I do think HealthStream misses the opportunity to have user...
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Commentary Summary
Comment Type Breakout