CredentialStream Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
During the go-live, we ran into some hiccups, and we wanted someone to get on the phone and walk us...
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Operations
VerityStream wanted us to start training on CredentialStream several months before the go-live, and...
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Relationship
The VerityStream executives and senior leadership were very involved with us, especially when I had...
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Relationship, Product
I wish we would consistently know if there is a problem with the CredentialStream system. My team...
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Product
We haven't had any problems with CredentialStream's integration with our EHR so far. Everything...
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Culture
VerityStream's contracts are pretty specific. They adequately and thoroughly outline things. Another...
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Product
We are still working out some of the glitches in CredentialStream. I wish that the vendor would make...
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Product
I am all about trying to work smarter and not harder, and CredentialStream has workflows that we...
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Product
The system's tracking and trending information options don't meet our needs. We have to keep our own...
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Value
When it comes to the flow of forms, there is a lot of scrolling. There aren't a lot of shortcut keys...
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Operations
I don't get communication from the vendor. It is possible that someone at my organization does...
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Relationship
I don't think that VerityStream even has phone support. They only have web support, and they usually...
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Product
The system's reporting functionality doesn't meet our needs. The fields for building meeting minutes...
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Product
The system uses electronic reviews to drive efficiency from both a credentialing and a quality view....
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Operations
We got a lot more education and training from our previous vendor than we did from VerityStream.
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Relationship
Most of the time, we go to the help desk when we have an issue or question, but if we do need...
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Operations
The training from VerityStream is good because they have a lot of online training and videos, and...
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Product
In CredentialStream, the providers go to the hub where they can do their applications, and some of...
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Product
There are a lot of upgrades to CredentialStream, and those are nice, but sometimes when the vendor...
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Loyalty, Value
CredentialStream is an expensive system, so we are not going to be changing it. We are charged by...
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Product, Value
CredentialStream is an all-encompassing solution. It covers everything that we need from application...
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Loyalty, Relationship
CredentialStream is coming along in terms of meeting all our needs; the path is just long. I know...
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Operations
CredentialStream has a steep learning curve, and if we need additional training from VerityStream,...
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Operations, Product
I’m just learning more of the processes with CredentialStream, but I like the automation processes...
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Relationship
Every time I put a ticket in, VerityStream responds very quickly. I have a number for a VerityStream...
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Operations
CredentialStream was a hard build. It wasn't easy. I wish CredentialStream wasn't so difficult to...
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Culture, Loyalty, Product
The things that the vendor advertised are in the solution. Something they advertised was the...
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Loyalty
The solution is a great product. It is just really hard to learn and really hard to bring in. We had...
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Relationship, Operations
The tickets that we submitted to the vendor on the build side never seemed to get resolved...
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Relationship
We were able to get an executive from the vendor involved when we had an issue, and this executive...
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Product
We are able to process applicants a lot faster than before. CredentialStream definitely has a lot...
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Operations
VerityStream has training videos, and they have parts of the training that we do independently. I...
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Loyalty, Relationship
The vendor is still engaged. They haven't given up on us. There is another component with payer...
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Operations
We did the implementation process for CredentialStream. VerityStream gave us guides and walked us...
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Product, Value
There are some different efficiencies that have been altered a bit since we got CredentialStream....
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Loyalty, Product
Sometimes CredentialStream will time out, and some other systems do that too, but it will time out...
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Operations
VerityStream has some advanced trainings that, depending on what it is, we actually have to pay for,...
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Product
In terms of CredentialStream communicating with other platforms, it does communicate with some areas...
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Relationship
VerityStream is responsive when we put in a ticket, but it just takes them some time. Sometimes they...
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Product
We would like to use more of some of the functionalities that CredentialStream has. There is a...
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Product
CredentialStream is not horrible, but it is not my number one. Someone has to literally be a...
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