CredentialStream Commentary
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Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
Product
HealthStream's vSource table isn't a true vSource table. They did a data dump from all of their...
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Product
We are aware that there are other software platforms out there that can do licensure verification...
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Relationship
HealthStream strives to be innovative, but they're not able to deliver. If they deliver something,...
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Loyalty
We get what we pay for. My doctors aren't happy with the product. HealthStream purchased the...
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Relationship, Product
The system has a verify-now button, but we just laugh at it and call it the verify-later button....
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Relationship
I understand the need to log tickets. But whoever answers a ticket may not be well versed, and then...
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Product
CredentialStream does not have an application management module. If I have 250 applications that are...
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Product
I would not purchase CredentialStream again. It doesn't handle complex healthcare systems. It is a...
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Relationship
We're supposed to have a strategic account manager. That strategic account manager does not check in...
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Operations
HealthStream doesn't offer training. They provide everything electronically, like webinars and video...
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Relationship
HealthStream is very good about taking customer input. Sometimes a request gets put on a long list...
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Relationship, Product, Value
HealthStream drives the most efficiency through the product's expiration management process. My...
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Loyalty
CredentialStream is not part of our long-term plans, but that wasn't my choice. Had I been given a...
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Operations
CredentialStream is definitely better than nothing. Before, we used an Excel spreadsheet, and I...
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Relationship
Recently, HealthStream's customer support has gone downhill badly. Previously, the customer service...
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Loyalty
We recently reviewed the market to determine whether we should stay with CredentialStream, and we...
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Product
One area that needs improvement in CredentialStream is the customers' ability to use the solution in...
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Operations
We have struggled significantly with HealthStream’s training. Their training is often not tailored...
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Relationship, Product
HealthStream needs to be more responsive to and understanding of individual provider and entity...
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Culture, Relationship
As part of our most recent contract renewal negotiations, HealthStream was very responsive to the...
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Value
The price for CredentialStream is high, but I guess we get what we pay for. I am cost-conscious and...
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Product
The CredentialStream functionality that drives the most efficiency for us is the ability to house...
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Operations
Our go-live implementation got delayed, so when we were supposed to go live, we were not...
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Product, Value
HealthStream is really trying to keep up with the different credentialing trends, changes, and best...
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Culture, Value
When we purchased the package, we purchased everything, and HealthStream was very transparent in the...
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Product
A huge improvement for our providers who complete their applications would be the ability to see the...
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Operations
HealthStream has gotten better around training in that they are delaying the start of the courses...
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Operations
I would ask that HealthStream provide more step-by-step training documents as opposed to me creating...
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Product, Value
We have probably eliminated 75% of spreadsheets because of HealthStream. We still have some team...
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Operations
I would have given the lowest score on HealthStream’s training program after we went live, but they...
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Product
There are some functionalities in CredentialStream that I would love to use more. For example, we...
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Operations
HealthStream has implementation support, but they do their implementation so that we are doing...
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Product
We have CredentialStream set up to do our primary source verifications, and that process works...
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Relationship
HealthStream has improved their support a little. Previously, I would submit tickets for different...
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Product
I'm still playing around with metrics and performance to get accuracy from CredentialStream on my...
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Relationship
HealthStream has discussion boards, and when we have ideas, the vendor will start to work on them if...
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Value
HealthStream’s charges are pretty cut-and-dried. We have what we have, and then for additional...
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Loyalty, Product
We realized that we have some of the notifications that were going out for expirables in...
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Product
I feel like it should be easy for clinicians to manage their own credentials in CredentialStream;...
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Product
CredentialStream is easy for our team members to learn and use. I don't think I see them having any...
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Operations
I really enjoyed the trainer from HealthStream we had for the initial training, and I miss that...
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Operations
When we transitioned from legacy platforms, we were also making organizational changes. In one area,...
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Culture, Product
CredentialStream was not working as promoted when we first turned it on. It is working closer to...
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Relationship, Operations
HealthStream has been dedicated and collaborative and has taken our feedback. They have delivered...
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Loyalty, Relationship
I feel like HealthStream’s vision has shifted somewhat. They have had leadership changes, and we are...
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Product
The CredentialStream system has a lot of capabilities for tracking, but the dashboard governed by...
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Product
In CredentialStream, providers get notifications when a license or credential is going to expire,...
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Product
The status tracking in CredentialStream is getting better. HealthStream is working to pull things...
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Operations
HealthStream has been doing a better job of matching trainers to clients recently. They are doing a...
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Relationship, Product
HealthStream is trying with integration. They are not as familiar with some of our systems. There...
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Product
CredentialStream gives us ways to process applications faster. But what comes back to us is how...
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Relationship
HealthStream’s customer support is better than it was. Previously, we got directly to somebody who...
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Operations, Product
HealthStream used to do upgrades every month, and we knew that something was going to break on the...
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Relationship
Tickets have been a little slow with HealthStream, but there has been a changeover in leadership....
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Relationship
Communication is way better with HealthStream now. We get emails from them, and they put messages in...
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Value
HealthStream is way better about avoiding charging for every little thing, but some of that is...
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Product
It is way easier to use CredentialStream now, though that is a generational thing. That is not...
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Operations
HealthStream has a conference every year for their users. They also have a portal where users can...
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Relationship, Product
I would have been less satisfied with the CredentialStream product working as promoted a while ago,...
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Operations
We didn't need a lot of support with the implementation of CredentialStream because we were pretty...
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Relationship
I would say that HealthStream keeps their promises. If we ask for something and they say they can...
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Product, Value
Having everything in one place drives the most efficiency with CredentialStream. Our credentialing...
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Operations, Product
When we implemented CredentialStream, we moved from a very manual, paper-based process to a fully...
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Operations
When we first implemented CredentialStream, the process was very rough to the point where we were...
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Loyalty
We continue to purchase HealthStream products because we like how everything is integrated, whether...
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Relationship, Operations
HealthStream stays in touch with us regularly about their updates and future direction. They were...
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Loyalty, Product
HealthStream does a very good job of integrating different systems. They have taken on Epic's...
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Relationship
HealthStream's help desk needs to be a little more knowledgeable about the credentialing world.
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Operations
HealthStream had a great training platform in the beginning. We could go into it, and it would teach...
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Loyalty, Product
We are working on a cleanup effort in the system to reorganize and standardize some of our existing...
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Product
The things in the system that provide the most efficiency for us are the system's automation and...
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Product
CredentialStream is easy to use and navigate.
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Relationship
HealthStream is always very transparent. They regularly roll out fixes and updates, and when new...
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Relationship, Value
HealthStream will work with us when we say we need something to be cheaper. They are good about that....
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Relationship, Product
If something isn't working in CredentialStream or any other HealthStream product, an alert will pop...
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Product
When I look at measurable outcomes, the system's insights features is really helpful. It pulls...
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Product
We use CredentialStream as our source of truth in our healthcare system, but that integration isn't...
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Relationship
HealthStream does as much as they can for us. We have even had calls with their top leaders. They...
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Loyalty, Product
The CredentialStream system is great because it includes a survey that will pop up once a user...
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Product
Our experience with CredentialStream has been really good. We like the system. Its automation is a...
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Operations
With CredentialStream's implementation, there was a lot of planning. It took several teams, but we...
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Culture, Product
The license certification for our state doesn't allow web crawling, so we have to manually verify...
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Product
The system doesn't automatically save things. Users have to click a button. If a user navigates to...
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Loyalty, Operations
I am dissatisfied with the system for many reasons. There is no training available. The vendor has...
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Operations
I am part of a small organization. I originally purchased CredentialStream because the salesperson...
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Loyalty, Product, Value
The product manages our entire process. Through CredentialStream, we have not only the credentialing...
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Product
The vendor could be a bit more cutting-edge on some things, but the technology is good....
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Relationship
The vendor is always listening for feedback and trying to get ideas for enhancements. There are...
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Loyalty, Value
Previously, we had another vendor, but our OPPEs and our FPPEs were all on paper, so we would...
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Loyalty, Operations
The first phase was all about the credentialing side, and that was the biggest lift. The second...
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Operations, Product
Building reports is extremely difficult. We cannot build a more difficult report. A lot of rosters...
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Loyalty, Relationship
We put tickets in, and the support is not timely as it could be, or the solution doesn't always...
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Product
The product integration has really supported what we have wanted. We knew what we wanted before we...
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Product
There is no AI in CredentialStream, but the system does utilize web crawlers. If we were to do a lot...
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Culture
When we got the product, it was so new that we really didn't know how good it was. There were a lot...
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Operations
The product is extremely challenging to bring up. The implementation is one part that the vendor...
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Commentary Summary
Comment Type Breakout