CredentialStream Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
I really enjoyed the trainer from HealthStream we had for the initial training, and I miss that...
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Operations
When we transitioned from legacy platforms, we were also making organizational changes. In one area,...
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Culture, Product
CredentialStream was not working as promoted when we first turned it on. It is working closer to...
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Relationship, Operations
HealthStream has been dedicated and collaborative and has taken our feedback. They have delivered...
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Loyalty, Relationship
I feel like HealthStream’s vision has shifted somewhat. They have had leadership changes, and we are...
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Product
The CredentialStream system has a lot of capabilities for tracking, but the dashboard governed by...
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Product
In CredentialStream, providers get notifications when a license or credential is going to expire,...
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Product
The status tracking in CredentialStream is getting better. HealthStream is working to pull things...
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Operations
HealthStream has been doing a better job of matching trainers to clients recently. They are doing a...
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Relationship, Product
HealthStream is trying with integration. They are not as familiar with some of our systems. There...
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Product
CredentialStream gives us ways to process applications faster. But what comes back to us is how...
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Relationship
HealthStream’s customer support is better than it was. Previously, we got directly to somebody who...
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Operations, Product
HealthStream used to do upgrades every month, and we knew that something was going to break on the...
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Relationship
Tickets have been a little slow with HealthStream, but there has been a changeover in leadership....
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Relationship
Communication is way better with HealthStream now. We get emails from them, and they put messages in...
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Value
HealthStream is way better about avoiding charging for every little thing, but some of that is...
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Product
It is way easier to use CredentialStream now, though that is a generational thing. That is not...
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Operations
HealthStream has a conference every year for their users. They also have a portal where users can...
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Relationship, Product
I would have been less satisfied with the CredentialStream working as promoted a while ago, but...
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Operations
We didn't need a lot of support with the implementation of CredentialStream because we were pretty...
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Relationship
I would say that HealthStream keeps their promises. If we ask for something and they say they can...
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Product, Value
Having everything in one place drives the most efficiency with CredentialStream. Our credentialing...
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Operations, Product
When we implemented CredentialStream, we moved from a very manual, paper-based process to a fully...
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Operations
When we first implemented CredentialStream, the process was very rough to the point where we were...
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Loyalty
We continue to purchase HealthStream products because we like how everything is integrated, whether...
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Relationship, Operations
HealthStream stays in touch with us regularly about their updates and future direction. They were...
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Loyalty, Product
HealthStream does a very good job of integrating different systems. They have taken on Epic's...
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Relationship
HealthStream's help desk needs to be a little more knowledgeable about the credentialing world.
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Operations
HealthStream had a great training platform in the beginning. We could go into it, and it would teach...
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Loyalty, Product
We are working on a cleanup effort in the system to reorganize and standardize some of our existing...
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Product
The things in the system that provide the most efficiency for us are the system's automation and...
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Product
CredentialStream is easy to use and navigate.
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Relationship
HealthStream is always very transparent. They regularly roll out fixes and updates, and when new...
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Relationship, Value
HealthStream will work with us when we say we need something to be cheaper. They are good about that....
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Relationship, Product
If something isn't working in CredentialStream or any other HealthStream product, an alert will pop...
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Product
When I look at measurable outcomes, the system's insights features is really helpful. It pulls...
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Product
We use CredentialStream as our source of truth in our healthcare system, but that integration isn't...
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Relationship
HealthStream does as much as they can for us. We have even had calls with their top leaders. They...
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Loyalty, Product
The CredentialStream system is great because it includes a survey that will pop up once a user...
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Product
Our experience with CredentialStream has been really good. We like the system. Its automation is a...
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Operations
With CredentialStream's implementation, there was a lot of planning. It took several teams, but we...
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Culture, Product
The license certification for our state doesn't allow web crawling, so we have to manually verify...
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Product
The system doesn't automatically save things. Users have to click a button. If a user navigates to...
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Loyalty, Operations
I am dissatisfied with the system for many reasons. There is no training available. The vendor has...
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Operations
I am part of a small organization. I originally purchased CredentialStream because the salesperson...
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Loyalty, Product, Value
The product manages our entire process. Through CredentialStream, we have not only the credentialing...
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Product
The vendor could be a bit more cutting-edge on some things, but the technology is good....
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Relationship
The vendor is always listening for feedback and trying to get ideas for enhancements. There are...
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Loyalty, Value
Previously, we had another vendor, but our OPPEs and our FPPEs were all on paper, so we would...
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Loyalty, Operations
The first phase was all about the credentialing side, and that was the biggest lift. The second...
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Operations, Product
Building reports is extremely difficult. We cannot build a more difficult report. A lot of rosters...
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Loyalty, Relationship
We put tickets in, and the support is not timely as it could be, or the solution doesn't always...
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Product
The product integration has really supported what we have wanted. We knew what we wanted before we...
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Product
There is no AI in CredentialStream, but the system does utilize web crawlers. If we were to do a lot...
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Culture
When we got the product, it was so new that we really didn't know how good it was. There were a lot...
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Operations
The product is extremely challenging to bring up. The implementation is one part that the vendor...
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Operations, Product
In CredentialStream, what we struggle with is garbage in, garbage out; when everything transitioned...
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Operations
A lot of HealthStream’s trainings are recorded video sessions that we watch from their website. We...
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Culture, Relationship, Product
The CredentialStream database has potential and could be awesome if it worked correctly. There is a...
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Relationship, Product
HealthStream doesn’t listen. They do monthly enhancements to the software. We call those...
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Culture
When our organization had the sales pitch from HealthStream, the vendor couldn't even show us a live...
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Relationship
Support options are there, but HealthStream is just not helpful. Once in a while, HealthStream will...
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Product
If we are looking to do a particular thing in CredentialStream, we have to do it on three different...
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Loyalty, Value
We have to keep spreadsheets because we don't trust the data that comes up in the system. We run a...
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Loyalty, Relationship, Product
We have tried to look for the positive with CredentialStream. We have tried to partner with...
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Loyalty, Product
The CredentialStream database has been incredibly challenging for us. This software is part of the...
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Product
With clinicians managing their own credentials, practitioner visibility needs to change. A lot is...
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Relationship
One of the vendor's executives issued a letter of apology earlier this year about not meeting client...
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Product
When the vendor pushes an upgrade, it breaks something else. Every time they push something, it...
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Product
The vendor hasn't kept their promise to improve the reporting structure. It is still just as clunky...
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Operations
The reporting system in CredentialStream is by far the least user-friendly product or function that...
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Relationship, Product
I want HealthStream to listen to their customers and really think about managed service providers...
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Relationship
The email support people respond within a couple of hours. On our calls, our representative is able...
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Relationship, Operations
With the implementation, the vendor was very good at making sure that they kept us on task. There...
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Loyalty
There are no outcomes from using the product that have benefited me. Everybody on my team wishes...
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Product
In order for the product to work appropriately, we have to have bridge facilities. In order to run a...
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Relationship, Value
For the money, the product is solid. I do think HealthStream misses the opportunity to have user...
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Relationship, Operations
During the go-live, we ran into some hiccups, and we wanted someone to get on the phone and walk us...
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Operations
VerityStream wanted us to start training on CredentialStream several months before the go-live, and...
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Relationship
The VerityStream executives and senior leadership were very involved with us, especially when I had...
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Relationship, Product
I wish we would consistently know if there is a problem with the CredentialStream system. My team...
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Product
We haven't had any problems with CredentialStream's integration with our EHR so far. Everything...
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Culture
VerityStream's contracts are pretty specific. They adequately and thoroughly outline things. Another...
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Product
We are still working out some of the glitches in CredentialStream. I wish that the vendor would make...
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Product
I am all about trying to work smarter and not harder, and CredentialStream has workflows that we...
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Product
The system's tracking and trending information options don't meet our needs. We have to keep our own...
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Value
When it comes to the flow of forms, there is a lot of scrolling. There aren't a lot of shortcut keys...
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Operations
I don't get communication from the vendor. It is possible that someone at my organization does...
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Relationship
I don't think that VerityStream even has phone support. They only have web support, and they usually...
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Product
The system's reporting functionality doesn't meet our needs. The fields for building meeting minutes...
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Product
The system uses electronic reviews to drive efficiency from both a credentialing and a quality view....
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Operations
We got a lot more education and training from our previous vendor than we did from VerityStream.
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Relationship
Most of the time, we go to the help desk when we have an issue or question, but if we do need...
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Operations
The training from VerityStream is good because they have a lot of online training and videos, and...
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Product
In CredentialStream, the providers go to the hub where they can do their applications, and some of...
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Product
There are a lot of upgrades to CredentialStream, and those are nice, but sometimes when the vendor...
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Loyalty, Value
CredentialStream is an expensive system, so we are not going to be changing it. We are charged by...
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Product, Value
CredentialStream is an all-encompassing solution. It covers everything that we need from application...
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