Credentialing 2022
18 October 22
| Emily Paxman and Niel Oscarson
Credentialing management has historically required dozens of spreadsheets, manual data entry, and painstaking monitoring of multiple payer, state, and national databases—causing significant inefficiencies and expenses. Vendors providing credentialing software and/or services promise major efficiency gains for healthcare organizations, but not all offerings are equally effective. This report examines three strong predictors of efficiency—the use of automations, strong credentialing workflows, and vendor partnership/guidance—to determine how well vendors are living up to their promises.
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Director
Loyalty, Product, Value
The product manages our entire process. Through CredentialStream, we...
Director
Product
The vendor could be a bit more cutting-edge on some things, but the...
Director
Relationship
The vendor is always listening for feedback and trying to get ideas...
Director
Loyalty, Value
Previously, we had another vendor, but our OPPEs and our FPPEs were...
Director
Loyalty, Operations
The first phase was all about the credentialing side, and that was the...
Director
Operations, Product
Building reports is extremely difficult. We cannot build a more...
Director
Loyalty, Relationship
We put tickets in, and the support is not timely as it could be, or...
Director
Product
The product integration has really supported what we have wanted. We...
Director
Product
There is no AI in CredentialStream, but the system does utilize web...
Director
Culture
When we got the product, it was so new that we really didn't know how...