ShiftWizard Scheduling Commentary

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For areas that have revolving staff members like the ER and surgery, ShiftWizard Scheduling has no...

Trying to get somebody from HealthStream on the phone or trying to get somebody to answer an email...

We're moving away from ShiftWizard Scheduling next year because our old timekeeping system is being...

I feel like we paid a lot more than what we got for ShiftWizard Scheduling. I wouldn’t recommend the...

Every time HealthStream updates the app, our Apple users have all kinds of issues. We end up having...

Reporting continues to be a slight challenge, but I know the insights function is supposed to...

ShiftWizard Scheduling is a great platform that is easy to use for the end user or leadership...

With HealthStream, I have a regularly scheduled call with my customer success advisor, and I can...

ShiftWizard Scheduling works, but there are some things that are not as smooth. One example is when...

HealthStream is actually working on implementing a time tracking or time and attendance system, so...

Some managers find ShiftWizard Scheduling easy to use, while others feel there are significantly...

When we started using ShiftWizard Scheduling, every department using the system gave managers...

When I think about nurse utilization with ShiftWizard Scheduling, I also think about it being more...

We are very spoiled with ShiftWizard Scheduling. The fact that we can have multiple icons to...

With some of the reports in ShiftWizard Scheduling, it takes a bit of work to get the data out. I do...

We are on enterprise licensing for ShiftWizard Scheduling, and the cost of the system is reasonable....

Our experiences with HealthStream's support people have been mixed. We have had positive...

In ShiftWizard Scheduling, we have the ability to send text messages through the system. That has...

The reporting capabilities in ShiftWizard Scheduling are weak and do not provide the level of...

ShiftWizard Scheduling gives nurses a fair amount of flexibility. It is also relatively easy to...

HealthStream's development process is a little slow. We have been doing scheduling for many years,...

I would like to see some of the things that I have submitted in our wish list come through...

I don't really consider these promises, but HealthStream has been able to produce what they said...

HealthStream's support is very good when we need it. The vendor has a very small support team. We...

I enjoy the system's accessibility. We have the mobile app and the web-based option. We don't have...

Our liaison really does their best, but they are just a liaison. They take what we give them and...

HealthStream is very up front with their charges. They have never tried to hide anything. I wouldn’t...

We are often trying to find workarounds and figuring out how to get feedback from the nursing side...

There are some things that we have never been able to get exactly the way we want them in...

HealthStream resolves problems, but it takes them time. It is tough to deal with other directors or...

ShiftWizard Scheduling is better suited for smaller organizations. We are not huge, but as we have...

The biggest issue for our nurses is the ShiftWizard Scheduling mobile app. HealthStream launched a...

The hard part was during the training for ShiftWizard Scheduling. As a superuser, we started to...

There used to be a higher-up who would reach out to me every now and then, but that person has moved...

ShiftWizard Scheduling does not meet all of our needs as it exists today. While the solution offers...

I'm extremely dissatisfied with HealthStream's upgrades. HealthStream pushes out updates, but they...

I have voiced my opinion that ShiftWizard Scheduling is not a great fit, but I also don't know of a...

I’m not very satisfied with a lot of ShiftWizard Scheduling's design features. ShiftWizard...

There are some pain points that ShiftWizard Scheduling relieves, especially around communication...

There are some good things and some bad things in ShiftWizard Scheduling. We use the reports because...

ShiftWizard Scheduling allows us to repost partial shifts and show open shifts. There are definitely...

In general, ShiftWizard Scheduling's integration with our timekeeping system and with our payroll...

I have a customer service person who is always reachable and available; if they don’t know something...

There are some cool functions in the ShiftWizard Scheduling system, and there are some things that...

Most of the reports in ShiftWizard Scheduling are not accurate. They do not work the way they...

The reason we went with ShiftWizard Scheduling was that we saw or heard that it was the gold...

I was very impressed with the implementation. HealthStream has a very strong implementation team and...

There are a couple of things we have to go to other systems to get. HealthStream has a productivity...

Regarding reports giving the information needed to make decisions around nurse utilization, we don't...

We frequently get new updates. Sometimes the vendor puts out a new update, and it is a complete...

One huge thing is the way we do schedule changes. ShiftWizard Scheduling operates so that everyone...

We have templates, and if we want to see into the future, we can roll out extra templates. That is...

The vendor has a vision of where ShiftWizard Scheduling needs to go, and they are aware of our...

The last update for ShiftWizard Scheduling had to be rolled back, and it seemed like not enough...

HealthStream has a community page that outlines what they are working on and what they aren't...

During the sales process, I don’t think HealthStream sugarcoated or oversold anything. One of the...

One of the main problems we have with ShiftWizard Scheduling is the filtering we have to do on the...

Being proactive is definitely part of HealthStream’s goal. Over the past year, they have been trying...

There are things that the vendor offers, like self-scheduling and other little features, that are...

If someone is very tech savvy, ShiftWizard Scheduling is easy to use. If someone is less tech savvy,...

We can do day-to-day scheduling. The system is very good at today's schedule and tomorrow’s...

Anytime we bring HealthStream something, the response is never that they can’t do it. They always...

The vendor used to operate independently, and at that time, the support team was incredibly...

When we got ShiftWizard Scheduling, the vendor said it was compatible with HealthStream software, so...

It is easy to build a schedule. We can build a schedule for a unit, but in terms of looking at the...

There are some reports that ShiftWizard offers that are very helpful for making staffing decisions...

ShiftWizard Scheduling is designed for hospitals, so we needed customization for our organization....

There are some useful reports in ShiftWizard Scheduling, but pulling them isn’t really part of our...

The system has the potential to give users the flexibility they would like. However, the way we do...

If ShiftWizard Scheduling is used correctly, it can really help ease the workload for...

Most of what the vendor does for us is good. They are very responsive when we put in tickets saying...

We have run into a couple of big issues that have affected us with the vendor's updates. It seems...

HealthStream's support team answers us almost instantly, and they are pretty good. The same person...

We can make schedules in ShiftWizard Scheduling, pick up shifts, trade, and do all of the things....

There is a piece in ShiftWizard Scheduling that is called dynamic shift monitoring, and it seems...

When we first went live, HealthStream’s proactivity was not great. If something like an integration...

Some of the design pieces in ShiftWizard Scheduling have had updates in the past that just don't...

I like the person that we had supporting us from HealthStream during the go-live process. The...

ShiftWizard Scheduling does not really provide much for a central staffing office. We have to go...

There are a couple of reports in ShiftWizard Scheduling that are super nice to have, are easy to...

We have heard some complaints that the scheduled templates are sometimes hard to delete or add if a...

The speed at which the vendor resolves issues has improved greatly. The reports still aren't as...

There is still a fair amount of manual work that has to be done in the system, especially with...

There have been a few small fees from HealthStream for one-off integration work over the years, but...

HealthStream recently launched a new mobile app, and the rollout really snuck up on me because their...

Our account representatives are great when it comes to training from HealthStream. When I ask for...

HealthStream has been good from an integration standpoint. Going live with the system was a major...

ShiftWizard Scheduling does everything that we expect it to do. I rarely get complaints from end...

HealthStream is pretty responsive when we put in tickets, and they have some really good...

ShiftWizard Scheduling has a way of calculating things that doesn't align with our organization and...

The integration of ShiftWizard Scheduling is not the worst, but there is a lot of work that could...

We know about HealthStream’s routine scheduled maintenance that they do, but we have run into...

I don't think ShiftWizard Scheduling was where it needed to be when we started. A lot of the...

HealthStream does a lot of updates. We get regular fixes and implementations of new functionality,...

HealthStream pushes out fixes and little things that we have asked for, but we are still waiting for...

I would tell others looking at ShiftWizard Scheduling that it is a good, stable product. The...

Whether ShiftWizard Scheduling is part of our long-term plans remains to be seen. We are seeing a...

Individually, as a scheduler, we can do a lot of reporting in ShiftWizard Scheduling. But across the...

HealthStream has not delivered much in terms of enterprise analytics, and that is a gap that they...

If we were to say we bring in so many people at seven and so many people at three, the system would...

HealthStream’s integration team is awesome. We deal with them outside of cases and email them back...

We have been hearing for years that the vendor is in the process of fixing their scheduling, but not...

The vendor's support people are really good. They respond. They are proactive because they keep...

The vendor built a certain type of scheduling, which we have to have a template for. We have to have...

What we had with our previous vendor is now three times more expensive with HealthStream. There are...

HealthStream doesn’t charge outside of our subscription fee.

There are some weird things with the administration side of ShiftWizard Scheduling. We have another...

HealthStream keeps saying that the shift incentive piece is working, and they keep working on it and...

There isn't really any ongoing training that HealthStream does. It is all based on going in and...

We were on a different solution before ShiftWizard Scheduling. I can guarantee that there is...

We have had other products that were easier to build a schedule in than ShiftWizard Scheduling. We...

Regarding the burden on administrators, we would think that ShiftWizard Scheduling would be able to...

We have been live on ShiftWizard Scheduling for years now. HealthStream still hasn't fixed a glitch...

If there are open shifts, our staff members have to actually get in the ShiftWizard Scheduling app...

We are currently integrating with ShiftWizard, and it seems to be going well. I hope to be fully...

HealthStream’s consistency is pretty good. The scheduling system is easy to use both for the manager...

HealthStream’s customer service people definitely could be better. We have just seen a change since...