ShiftWizard Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
We frequently get new updates. Sometimes the vendor puts out a new update, and it is a complete...
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Operations, Product
One huge thing is the way we do schedule changes. ShiftWizard Scheduling operates so that everyone...
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Product
We have templates, and if we want to see into the future, we can roll out extra templates. That is...
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Loyalty, Relationship
The vendor has a vision of where ShiftWizard Scheduling needs to go, and they are aware of our...
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Operations, Product
The last update for ShiftWizard Scheduling had to be rolled back, and it seemed like not enough...
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Relationship, Operations
HealthStream has a community page that outlines what they are working on and what they aren't...
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Culture, Loyalty
During the sales process, I don’t think HealthStream sugarcoated or oversold anything. One of the...
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Product
One of the main problems we have with ShiftWizard Scheduling is the filtering we have to do on the...
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Relationship
Being proactive is definitely part of HealthStream’s goal. Over the past year, they have been trying...
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Relationship, Product
There are things that the vendor offers, like self-scheduling and other little features, that are...
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Relationship, Operations
If someone is very tech savvy, ShiftWizard Scheduling is easy to use. If someone is less tech savvy,...
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Product
We can do day-to-day scheduling. The system is very good at today's schedule and tomorrow’s...
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Relationship
Anytime we bring HealthStream something, the response is never that they can’t do it. They always...
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Relationship
The vendor used to operate independently, and at that time, the support team was incredibly...
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Product
When we got ShiftWizard Scheduling, the vendor said it was compatible with HealthStream software, so...
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Product
It is easy to build a schedule. We can build a schedule for a unit, but in terms of looking at the...
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Loyalty
There are some reports that ShiftWizard offers that are very helpful for making staffing decisions...
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Relationship, Product, Value
ShiftWizard Scheduling is designed for hospitals, so we needed customization for our organization....
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Product
There are some useful reports in ShiftWizard Scheduling, but pulling them isn’t really part of our...
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Product
The system has the potential to give users the flexibility they would like. However, the way we do...
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Operations, Product, Value
If ShiftWizard Scheduling is used correctly, it can really help ease the workload for...
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Relationship
Most of what the vendor does for us is good. They are very responsive when we put in tickets saying...
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Relationship, Product
We have run into a couple of big issues that have affected us with their updates. It seems like it...
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Relationship
HealthStream's support team answers us almost instantly, and they are pretty good. The same person...
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Culture, Loyalty, Product
We can make schedules in ShiftWizard Scheduling, pick up shifts, trade, and do all of the things....
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Relationship, Product
There is a piece in ShiftWizard Scheduling that is called dynamic shift monitoring, and it seems...
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Relationship, Operations
When we first went live, HealthStream’s proactivity was not great. If something like an integration...
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Product
Some of the design pieces in ShiftWizard Scheduling have had updates in the past that just don't...
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Operations
I like the person that we had supporting us from HealthStream during the go-live process. The...
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Product
ShiftWizard Scheduling does not really provide much for a central staffing office. We have to go...
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Product
There are a couple of reports in ShiftWizard Scheduling that are super nice to have, easy to use,...
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Product
We have heard some complaints that the scheduled templates are sometimes hard to delete or add if a...
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Product
The speed at which the vendor resolves issues has improved greatly. The reports still aren't as...
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Product
There is still a fair amount of manual work that has to be done in the system, especially with...
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Culture, Value
There have been a few small fees from HealthStream for one-off integration work over the years, but...
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Relationship, Operations
HealthStream recently launched a new mobile app, and the rollout really snuck up on me because their...
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Operations
Our account representatives are great when it comes to training from HealthStream. When I ask for...
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Loyalty, Operations, Product
HealthStream has been good from an integration standpoint. Going live with the system was a major...
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Loyalty, Product
ShiftWizard Scheduling does everything that we expect it to do. I rarely get complaints from end...
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Relationship
HealthStream is pretty responsive when we put in tickets, and they have some really good...
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Product, Value
ShiftWizard Scheduling has a way of calculating things that doesn't align with our organization and...
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Product
The integration of ShiftWizard Scheduling is not the worst, but there is a lot of work that could...
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Relationship, Operations
We know about HealthStream’s routine scheduled maintenance that they do, but we have run into...
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Operations, Product, Value
I don't think ShiftWizard Scheduling was where it needed to be when we started. A lot of the...
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Operations, Product
HealthStream does a lot of updates. We get regular fixes and implementations of new functionality,...
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Relationship
HealthStream pushes out fixes and little things that we have asked for, but we are still waiting for...
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Product
I would tell others looking at ShiftWizard Scheduling that it is a good, stable product. The...
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Loyalty
Whether ShiftWizard Scheduling is part of our long-term plans remains to be seen. We are seeing a...
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Product
Individually, as a scheduler, we can do a lot of reporting in ShiftWizard Scheduling. But across the...
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Relationship
HealthStream has not delivered much in terms of enterprise analytics, and that is a gap that they...
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Product
If we were to say we bring in so many people at seven and so many people at three, the system would...
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Relationship
HealthStream’s integration team is awesome. We deal with them outside of cases and email them back...
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Relationship
We have been hearing for years that the vendor is in the process of fixing their scheduling, but not...
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Relationship
The vendor's support people are really good. They respond. They are proactive because they keep...
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Operations, Product
The vendor built a certain type of scheduling, which we have to have a template for. We have to have...
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Loyalty, Value
What we had with our previous vendor is now three times more expensive with HealthStream. There are...
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Value
HealthStream doesn’t charge outside of our subscription fee.
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Product
There are some weird things with the administration side of ShiftWizard Scheduling. We have another...
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Relationship
HealthStream keeps saying that the shift incentive piece is working, and they keep working on it and...
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Operations
There isn't really any ongoing training that HealthStream does. It is all based on going in and...
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Product
We were on a different solution before ShiftWizard Scheduling. I can guarantee that there is...
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Product
We have had other products that were easier to build a schedule in than ShiftWizard Scheduling. We...
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Product
Regarding the burden on administrators, we would think that ShiftWizard Scheduling would be able to...
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Operations, Product, Value
We have been live on ShiftWizard Scheduling for years now. HealthStream still hasn't fixed a glitch...
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Product
If there are open shifts, our staff members have to actually get in the ShiftWizard Scheduling app...
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Loyalty
We are currently integrating with ShiftWizard, and it seems to be going well. I hope to be fully...
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Product
HealthStream’s consistency is pretty good. The scheduling system is easy to use both for the manager...
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Relationship
HealthStream’s customer service people definitely could be better. We have just seen a change since...
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Product, Value
One thing that managers really like is that if an employee is going to transfer from one department...
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Operations, Product
People who are building schedules still have to get used to ShiftWizard Scheduling, but our managers...
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Relationship
I have recurring calls with our success advisor. They will let us know if something is a good idea,...
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Relationship, Operations
The vendor is proactive. ShiftWizard started a couple of user groups just last month. We were able...
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Relationship
Submitting tickets to HealthStream is a long process. Tickets always go to the regular help-desk...
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Value
ShiftWizard Scheduling helps us with some pain points. After the COVID-19 pandemic, we were offering...
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Operations, Product
I am extremely dissatisfied with HealthStream's upgrades. They do those automatically. We don't have...
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Relationship
I get very professional responses from HealthStream when I discuss things with them, but they don't...
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Product
On the management side, ShiftWizard Scheduling is really difficult. It has some nice reports, but I...
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Culture, Relationship
I have had to escalate issues to the vendor's executive level. My hope is that my organization is...
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Operations
When upgrades happen, there will be an educational webinar a week to two weeks after the upgrades...
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Operations
We have interoperability options with ShiftWizard Scheduling and our timekeeping system. We haven't...
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Loyalty, Relationship, Product
HealthStream needs to focus on the basics before starting to do new things. They are constantly...
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Operations, Product
On the user side, ShiftWizard Scheduling is pretty decent. It is the system's administrative side...
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Relationship
There is a person from HealthStream who has an executive-sounding title who reaches out to us and...
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Operations, Product
We struggle to understand the number of people scheduled in ShiftWizard Scheduling. Knowing that...
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Loyalty, Product
We have suggested a long list of improvements for the system. Many of those suggestions go back to...
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Product
ShiftWizard Scheduling has come a long way from its initial look and functionality. It was acquired...
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Loyalty, Product
There is no partial shift request capability in ShiftWizard Scheduling, but that is something that...
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Relationship
From the beginning with ShiftWizard Scheduling, we were able to get in contact with the head person...
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Relationship
So far, everyone that we have worked with on ShiftWizard's team has been really responsive. Nothing...
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Operations
I have had a lot more experiences with executives from another vendor we work with. I have had very...
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Loyalty
When we moved to Workday, part of our goal was to reduce the number of vendors and applications that...
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Operations, Product
ShiftWizard Scheduling serves most of our needs for scheduling. The vendor’s support people are...
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Relationship
We have given some feedback over the years as the vendor has done upgrades that haven't been...
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Relationship
We have a representative who we route most of our stuff through, and they are helpful, nice, and...
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Operations
We implemented ShiftWizard Scheduling and then implemented our ERP. ShiftWizard made promises that...
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Loyalty
The ability for the nurses to change shifts with ShiftWizard Scheduling on their phones has been...
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Loyalty, Relationship
ShiftWizard is a little bit newer than our previous vendor. Their product development isn't there...
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Operations, Product
ShiftWizard automatically rolls out updates every couple of months. Those updates aren't optional,...
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Loyalty, Operations, Product
Knowing what I know now about ShiftWizard, if I were to do everything again, I would go with a bit...
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Culture, Relationship
The person from ShiftWizard who we deal with is awesome. When we put in a case, we then forward it...
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Relationship
ShiftWizard has a ticketing system for customer support, and we were told that it didn't have the...
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Culture, Loyalty, Value
When we went with ShiftWizard's system, it was considerably more expensive than what we had. We went...
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Product
We have found that there is a security issue on the ShiftWizard Scheduling app that doesn't exist...
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Relationship
ShiftWizard responds pretty quickly when we turn a ticket in or call. Also, ShiftWizard has this...
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Culture
ShiftWizard gave us a straight quote, and we had to stay within that parameter. If we went outside...
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Relationship, Operations, Product
ShiftWizard is upgrading things, and they do these little as-needed upgrades. Also, there have been...
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Relationship
ShiftWizard doesn’t reach out and tell us about errors that they know are going on. We have liaisons...
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Product
When ShiftWizard originally developed the solution, I think it was built for something smaller. We...
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Operations
We opened back up a part of our organization that had been closed for a bit, and we thought that...
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Operations
There are things we now know that we should have done on the front end, and ShiftWizard should have...
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Relationship, Value
I would like quicker and more time-efficient outcomes from ShiftWizard as opposed to having to wait...
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Product
ShiftWizard Scheduling was touted as something that was going to be really great. When we started...
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Relationship, Product, Value
When we send things that need to be worked on into ShiftWizard Scheduling or ask for things to be...
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Product
The ShiftWizard Scheduling app is just terrible. It is good for looking at the schedule, but that is...
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Operations, Product
ShiftWizard Scheduling is a mess, and it glitches. There was so much more the vendor could have done...
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Product
Once the user gets the hang of ShiftWizard Scheduling and gets past the hang-ups, it is easy to...
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Product
When we went live with ShiftWizard a few years ago, we were passed around with liaisons, so things...
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Relationship
Our ShiftWizard liaison tries to get things done, but at the end of the day, getting a solution is...
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Product
Some of our employees work a certain pattern schedule that doesn’t change, but we are unable to...
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Operations, Product
I really like the newest upgrades to ShiftWizard Scheduling, but I'm not sure where all the upgrade...
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Relationship
I wish there were an easier way to get somebody from ShiftWizard to contact us in real time to...
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Relationship, Product
When we log onto ShiftWizard Scheduling, we get messages on the top bar that will tell us when...
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Product
ShiftWizard Scheduling is good for what we use it for. It is really easy to use self-scheduling, and...
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Product, Value
There are definitely some things that ShiftWizard's solution could do better, but in general, the...
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Culture, Operations
ShiftWizard's solution works as promoted, but it could have some features that we don't even know...
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Operations, Product
I like the product, but I hate the new format of ShiftWizard's solution from the recent upgrade. It...
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Product
There are some glitches with ShiftWizard's app at times, and that is somewhat annoying to people...
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Operations
ShiftWizard's implementation methodology is not as strong as it needs to be, and they don't...
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Relationship, Product
The analytics and reporting capabilities are a bit immature. Our ability to see across the...
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Loyalty, Relationship, Product
ShiftWizard is incredibly responsive to making changes. They are very committed to doing stuff, but...
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Loyalty, Product
ShiftWizard Scheduling is user friendly, has very little downtime, and is web based. Other than...
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Operations
There was a lack of communication skills of the ShiftWizard Scheduling educator during the original...
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Operations, Product
ShiftWizard Scheduling is built on icons, and no other solution does that, so there is a steep...
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Relationship
The vendor's support is awesome. I was on a first-name basis with one of their resources when we...
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Product
ShiftWizard Scheduling has never really been able to produce the type of reports that we were able...
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Product
The function of ShiftWizard Scheduling is really good. ShiftWizard updates the system quite...
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Loyalty, Product
ShiftWizard Scheduling doesn't really integrate with any of our systems. The problem with that is...
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Relationship
The service for ShiftWizard is a little difficult because when they change account managers, we...
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Value
ShiftWizard keeps all of their promises. Anytime I go to them for anything, they follow through with...
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Relationship
ShiftWizard is very slow with their support, and we are still not familiar with all of the reports....
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Operations, Product
ShiftWizard does upgrades every couple of weeks, but they give us a heads-up. The upgrade is usually...
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Product
The feedback I have received on ShiftWizard Scheduling is most managers seem to like it. They find...
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Loyalty
ShiftWizard's system is 100% part of our nursing team's long-term plan. But we have another solution...
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Product
We have done a lot of integration from ShiftWizard's system to our timekeeping solution, so the...
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Product, Value
We have tried to create experts on ShiftWizard's system within our team. There is simple stuff. For...
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Product
I don't use the reporting functionality in ShiftWizard's system that much anymore. It can be a...
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Relationship
If I place a ticket with ShiftWizard because something weird is going on or because I need to tweak...
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Operations, Product
ShiftWizard pushes updates out that are not fully vetted and tested, and the vendor does not have a...
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Product
ShiftWizard has some canned reports, and we can build a few custom reports, but I have never been...
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Product
The only thing I have been able to get ShiftWizard's system to do well has been counting how many...
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Relationship
There are times when ShiftWizard will say that they have resolved my ticket and that if they don’t...
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Operations
From the very beginning, the training from ShiftWizard involved a lot of high overviews and some...
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Loyalty
Part of the reason we are moving away from ShiftWizard's system is that we are on a very old version...
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Product
ShiftWizard's system is clunky. We have to build templates manually, and the solution looks like a...
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Relationship, Value
Whenever we ask about things and try to change things, ShiftWizard doesn't want to change things...
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Product
ShiftWizard’s app is very basic. We didn't even get integration into the users' phone calendars...
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Product
ShiftWizard's system isn’t fully integrated. For instance, if an employee leaves our organization,...
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