ShiftWizard Scheduling Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Loyalty
We are very spoiled with ShiftWizard Scheduling. The fact that we can have multiple icons to...
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Product
With some of the reports in ShiftWizard Scheduling, it takes a bit of work to get the data out. I do...
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Culture, Value
We are on enterprise licensing for ShiftWizard Scheduling, and the cost of the system is reasonable....
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Relationship
Our experiences with HealthStream's support people have been mixed. We have had positive...
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Product, Value
In ShiftWizard Scheduling, we have the ability to send text messages through the system. That has...
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Product
The reporting capabilities in ShiftWizard Scheduling are weak and do not provide the level of...
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Product, Value
ShiftWizard Scheduling gives nurses a fair amount of flexibility. It is also relatively easy to...
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Product
HealthStream's development process is a little slow. We have been doing scheduling for many years,...
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Product
I would like to see some of the things that I have submitted in our wish list come through...
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Culture, Value
I don't really consider these promises, but HealthStream has been able to produce what they said...
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Relationship
HealthStream's support is very good when we need it. The vendor has a very small support team. We...
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Product
I enjoy the system's accessibility. We have the mobile app and the web-based option. We don't have...
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Relationship
Our liaison really does their best, but they are just a liaison. They take what we give them and...
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Culture, Value
HealthStream is very up front with their charges. They have never tried to hide anything. I wouldn’t...
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Loyalty, Relationship
We are often trying to find workarounds and figuring out how to get feedback from the nursing side...
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Loyalty, Relationship, Product
There are some things that we have never been able to get exactly the way we want them in...
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Relationship
HealthStream resolves problems, but it takes them time. It is tough to deal with other directors or...
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Value
ShiftWizard Scheduling is better suited for smaller organizations. We are not huge, but as we have...
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Product
The biggest issue for our nurses is the ShiftWizard Scheduling mobile app. HealthStream launched a...
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Operations
The hard part was during the training for ShiftWizard Scheduling. As a superuser, we started to...
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Relationship
There used to be a higher-up who would reach out to me every now and then, but that person has moved...
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Product
ShiftWizard Scheduling does not meet all of our needs as it exists today. While the solution offers...
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Relationship, Operations
I'm extremely dissatisfied with HealthStream's upgrades. HealthStream pushes out updates, but they...
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Product
I have voiced my opinion that ShiftWizard Scheduling is not a great fit, but I also don't know of a...
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Operations, Product
I’m not very satisfied with a lot of ShiftWizard Scheduling's design features. ShiftWizard...
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Product
There are some pain points that ShiftWizard Scheduling relieves, especially around communication...
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Product
There are some good things and some bad things in ShiftWizard Scheduling. We use the reports because...
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Product, Value
ShiftWizard Scheduling allows us to repost partial shifts and show open shifts. There are definitely...
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Product
In general, ShiftWizard Scheduling's integration with our timekeeping system and with our payroll...
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Relationship, Operations
I have a customer service person who is always reachable and available; if they don’t know something...
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Culture
There are some cool functions in the ShiftWizard Scheduling system, and there are some things that...
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Operations, Product
Most of the reports in ShiftWizard Scheduling are not accurate. They do not work the way they...
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Loyalty
The reason we went with ShiftWizard Scheduling was that we saw or heard that it was the gold...
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Operations
I was very impressed with the implementation. HealthStream has a very strong implementation team and...
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Loyalty, Product
There are a couple of things we have to go to other systems to get. HealthStream has a productivity...
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Product
Regarding reports giving the information needed to make decisions around nurse utilization, we don't...
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Operations
We frequently get new updates. Sometimes the vendor puts out a new update, and it is a complete...
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Operations, Product
One huge thing is the way we do schedule changes. ShiftWizard Scheduling operates so that everyone...
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Product
We have templates, and if we want to see into the future, we can roll out extra templates. That is...
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Loyalty, Relationship
The vendor has a vision of where ShiftWizard Scheduling needs to go, and they are aware of our...
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Operations, Product
The last update for ShiftWizard Scheduling had to be rolled back, and it seemed like not enough...
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Relationship, Operations
HealthStream has a community page that outlines what they are working on and what they aren't...
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Culture, Loyalty
During the sales process, I don’t think HealthStream sugarcoated or oversold anything. One of the...
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Product
One of the main problems we have with ShiftWizard Scheduling is the filtering we have to do on the...
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Relationship
Being proactive is definitely part of HealthStream’s goal. Over the past year, they have been trying...
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Relationship, Product
There are things that the vendor offers, like self-scheduling and other little features, that are...
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Relationship, Operations
If someone is very tech savvy, ShiftWizard Scheduling is easy to use. If someone is less tech savvy,...
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Product
We can do day-to-day scheduling. The system is very good at today's schedule and tomorrow’s...
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Relationship
Anytime we bring HealthStream something, the response is never that they can’t do it. They always...
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Relationship
The vendor used to operate independently, and at that time, the support team was incredibly...
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Product
When we got ShiftWizard Scheduling, the vendor said it was compatible with HealthStream software, so...
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Product
It is easy to build a schedule. We can build a schedule for a unit, but in terms of looking at the...
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Loyalty
There are some reports that ShiftWizard offers that are very helpful for making staffing decisions...
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Relationship, Product, Value
ShiftWizard Scheduling is designed for hospitals, so we needed customization for our organization....
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Product
There are some useful reports in ShiftWizard Scheduling, but pulling them isn’t really part of our...
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Product
The system has the potential to give users the flexibility they would like. However, the way we do...
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Operations, Product, Value
If ShiftWizard Scheduling is used correctly, it can really help ease the workload for...
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Relationship
Most of what the vendor does for us is good. They are very responsive when we put in tickets saying...
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Relationship, Product
We have run into a couple of big issues that have affected us with the vendor's updates. It seems...
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Relationship
HealthStream's support team answers us almost instantly, and they are pretty good. The same person...
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Culture, Loyalty, Product
We can make schedules in ShiftWizard Scheduling, pick up shifts, trade, and do all of the things....
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Relationship, Product
There is a piece in ShiftWizard Scheduling that is called dynamic shift monitoring, and it seems...
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Relationship, Operations
When we first went live, HealthStream’s proactivity was not great. If something like an integration...
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Product
Some of the design pieces in ShiftWizard Scheduling have had updates in the past that just don't...
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Operations
I like the person that we had supporting us from HealthStream during the go-live process. The...
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Product
ShiftWizard Scheduling does not really provide much for a central staffing office. We have to go...
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Product
There are a couple of reports in ShiftWizard Scheduling that are super nice to have, are easy to...
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Product
We have heard some complaints that the scheduled templates are sometimes hard to delete or add if a...
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Product
The speed at which the vendor resolves issues has improved greatly. The reports still aren't as...
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Product
There is still a fair amount of manual work that has to be done in the system, especially with...
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Culture, Value
There have been a few small fees from HealthStream for one-off integration work over the years, but...
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Relationship, Operations
HealthStream recently launched a new mobile app, and the rollout really snuck up on me because their...
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Operations
Our account representatives are great when it comes to training from HealthStream. When I ask for...
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Loyalty, Operations, Product
HealthStream has been good from an integration standpoint. Going live with the system was a major...
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Loyalty, Product
ShiftWizard Scheduling does everything that we expect it to do. I rarely get complaints from end...
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Relationship
HealthStream is pretty responsive when we put in tickets, and they have some really good...
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Product, Value
ShiftWizard Scheduling has a way of calculating things that doesn't align with our organization and...
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Product
The integration of ShiftWizard Scheduling is not the worst, but there is a lot of work that could...
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Relationship, Operations
We know about HealthStream’s routine scheduled maintenance that they do, but we have run into...
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Operations, Product, Value
I don't think ShiftWizard Scheduling was where it needed to be when we started. A lot of the...
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Operations, Product
HealthStream does a lot of updates. We get regular fixes and implementations of new functionality,...
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Relationship
HealthStream pushes out fixes and little things that we have asked for, but we are still waiting for...
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Product
I would tell others looking at ShiftWizard Scheduling that it is a good, stable product. The...
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Loyalty
Whether ShiftWizard Scheduling is part of our long-term plans remains to be seen. We are seeing a...
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Product
Individually, as a scheduler, we can do a lot of reporting in ShiftWizard Scheduling. But across the...
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Relationship
HealthStream has not delivered much in terms of enterprise analytics, and that is a gap that they...
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Product
If we were to say we bring in so many people at seven and so many people at three, the system would...
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Relationship
HealthStream’s integration team is awesome. We deal with them outside of cases and email them back...
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Relationship
We have been hearing for years that the vendor is in the process of fixing their scheduling, but not...
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Relationship
The vendor's support people are really good. They respond. They are proactive because they keep...
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Operations, Product
The vendor built a certain type of scheduling, which we have to have a template for. We have to have...
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Loyalty, Value
What we had with our previous vendor is now three times more expensive with HealthStream. There are...
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Value
HealthStream doesn’t charge outside of our subscription fee.
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Product
There are some weird things with the administration side of ShiftWizard Scheduling. We have another...
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Relationship
HealthStream keeps saying that the shift incentive piece is working, and they keep working on it and...
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Operations
There isn't really any ongoing training that HealthStream does. It is all based on going in and...
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Product
We were on a different solution before ShiftWizard Scheduling. I can guarantee that there is...
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Product
We have had other products that were easier to build a schedule in than ShiftWizard Scheduling. We...
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Product
Regarding the burden on administrators, we would think that ShiftWizard Scheduling would be able to...
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Operations, Product, Value
We have been live on ShiftWizard Scheduling for years now. HealthStream still hasn't fixed a glitch...
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Product
If there are open shifts, our staff members have to actually get in the ShiftWizard Scheduling app...
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Loyalty
We are currently integrating with ShiftWizard, and it seems to be going well. I hope to be fully...
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Product
HealthStream’s consistency is pretty good. The scheduling system is easy to use both for the manager...
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Relationship
HealthStream’s customer service people definitely could be better. We have just seen a change since...
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Product, Value
One thing that managers really like is that if an employee is going to transfer from one department...
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Operations, Product
People who are building schedules still have to get used to ShiftWizard Scheduling, but our managers...
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Relationship
I have recurring calls with our success advisor. They will let us know if something is a good idea,...
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Relationship, Operations
The vendor is proactive. ShiftWizard started a couple of user groups just last month. We were able...
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Relationship
Submitting tickets to HealthStream is a long process. Tickets always go to the regular help-desk...
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Value
ShiftWizard Scheduling helps us with some pain points. After the COVID-19 pandemic, we were offering...
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Operations, Product
I am extremely dissatisfied with HealthStream's upgrades. They do those automatically. We don't have...
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Relationship
I get very professional responses from HealthStream when I discuss things with them, but they don't...
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Product
On the management side, ShiftWizard Scheduling is really difficult. It has some nice reports, but I...
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Culture, Relationship
I have had to escalate issues to the vendor's executive level. My hope is that my organization is...
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Operations
When upgrades happen, there will be an educational webinar a week to two weeks after the upgrades...
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Operations
We have interoperability options with ShiftWizard Scheduling and our timekeeping system. We haven't...
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Loyalty, Relationship, Product
HealthStream needs to focus on the basics before starting to do new things. They are constantly...
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Operations, Product
On the user side, ShiftWizard Scheduling is pretty decent. It is the system's administrative side...
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Relationship
There is a person from HealthStream who has an executive-sounding title who reaches out to us and...
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Operations, Product
We struggle to understand the number of people scheduled in ShiftWizard Scheduling. Knowing that...
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Loyalty, Product
We have suggested a long list of improvements for the system. Many of those suggestions go back to...
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Product
ShiftWizard Scheduling has come a long way from its initial look and functionality. It was acquired...
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Loyalty, Product
There is no partial shift request capability in ShiftWizard Scheduling, but that is something that...
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Relationship
From the beginning with ShiftWizard Scheduling, we were able to get in contact with the head person...
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Commentary Summary
Comment Type Breakout