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Huron IT Planning and Assessment Commentary
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Subject Expert
Mitch Morris
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Huron did a lot of data gathering, but I don't know whether the engagement they were working on was...
Huron wasn't able to produce a product that served my needs. The clinical application space had to...
The Huron consultants are actually really good.
I don't know whether Huron exceeded our expectations, but we got what we expected. Huron didn't fail...
Huron’s consultants were very good. They knew the market. Their presentation and effect weren’t...
Huron does avoid charging for every little thing, although I find their technology fee to be a bit...
Commentary Summary
Comment Type Breakout