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User Commentary
Operations
When we go through an implementation with ICU Medical, we are on schedule; they are giving the...
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Culture, Value
There is really good value for us in ICU Medical. Our contract with them has been very good.
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Relationship
My ICU Medical representative went away on very short notice. I think the vendor did some...
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Relationship, Product
ICU Medical is very good about letting us know about disposable shortages or interruptions in the...
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Product
I was not impressed with ICU Medical’s Duo device. It has a different pump library. That was not a...
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Loyalty, Product
We are not 100% satisfied with our ICU Medical devices. The main issue that we have with the Plum...
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Relationship
Support with Smiths Medical was better than with ICU Medical. If I didn't have a direct contact for...
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Product
There are some reporting features that we wish we had that we don't have with the Plum 360....
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Operations
Ongoing training is not really existent with ICU Medical. However, unless there is a big workflow...
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Value
ICU Medical avoids charging for every little thing. The Plum 360 has a proprietary cassette as part...
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Loyalty
When we did our last evaluation, we went again with ICU Medical. We had already implemented the Plum...
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Relationship, Product
There has been no change with the Plum 360 pumps; there has either been no improvement or worse...
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Loyalty, Product
The Plum 360 pump is not a product I would ever recommend. That is a definite no. This isn't just a...
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Product, Value
The only thing I know that is an extra fee in addition to the base pump price is a mini pole. It...
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Product
I don't know whether this is an ICU Medical problem or another vendor's problem, but we have a lot...
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Product
The Plum 360 needed some improvement, and that was what we got with an upgrade. There were some...
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Product, Value
One outcome that we have captured from the Plum 360 is drug library compliance. We are way more...
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Relationship, Product
ICU Medical is a unique company. We can feel the family. They like their jobs, and they know that at...
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Relationship, Value
We get incredible value adds from ICU Medical. We have a dedicated partner who helps with services...
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Relationship
Sometimes ICU Medical has transitions with different representatives or account directors, so...
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Value
The Plum 360 is not the most expensive, but it is not the cheapest either. However, the price...
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Product
ICU Medical has the first touchscreen IV pump on the market. It is called the Plum Duo, and it is a...
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Product
The Plum 360 is a volumetric pump. The volume that it delivers is the volume that the patient receives....
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Relationship
I have experienced the same support with the Plum 360 as I have with any of ICU Medical’s other...
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Loyalty, Product
One thing that ICU Medical needs to work on is the anesthesia module with the Plum 360; that module...
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Relationship
I would tell someone looking for a smart pump to go to a health system as a reference and assess the...
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Product
The Plum 360 functions as promoted. Sometimes a nurse will say that a pump didn’t alarm when it was...
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Relationship, Operations
We implemented something from ICU Medical, and they were an incredible partner. They did long...
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Product
The upgrades we have for the Plum 360 are fantastic. With our previous pumps, we had to run around...
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Value
There are charges that we have to pay to send the pumps in if we need ICU Medical to look at them....
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Loyalty, Product
I don’t like the keypad design on the front of the Plum 360 pump. It is too easy when manually...
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Product
Sometimes the Plum 360 pumps are a little finicky, but for the most part, the nurses find them...
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Relationship
The vendor support that we have gotten from ICU Medical for the Plum 360 pump has been a big plus....
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Product
I like the interoperability of the Plum 360 pump. It is user friendly. We do IV autoprogramming for...
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Product
The integration of the Plum 360 with our EMR has gone well in the last year. Our users like that....
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Relationship, Product
We had a small hiccup with our wireless service here in our hospital detecting and communicating...
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Operations, Product
We had some pushback from our nurses and providers on the workflows in the beginning. The pumps are...
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Product
If someone is looking for quality care, the Plum 360 is going to be their pump. It is a really good...
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Product
We have heard a lot of complaints about the Plum 360 pumps from the nurses, but they used a...
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Culture, Relationship, Value
ICU Medical’s service is good. The vendor is a bit smaller than some of the other vendors, so they...
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Operations, Product
Things didn’t work out as smoothly as we would have liked for the rollout in terms of functionality....
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Product
There is a max rate of 999 milliliters per hour in the Plum 360 LVP. However, clinically, there are...
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Relationship, Product
The integration for the Plum 360 functions well. ICU Medical was involved in the integration...
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Culture
The first billing component that I was aware of with ICU Medical was the initial purchase of the...
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Operations
ICU Medical did phenomenal working with our team. The implementation was probably one of the easiest...
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Operations
We don't receive any training from the vendor. We received training at the implementation, but from...
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Product
We have the integration with our EMR in terms of things flowing back and forth. However, even if...
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Product
I would purely recommend ICU Medical’s pumps. In terms of hospital measures, IV drug compliance,...
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Loyalty, Product
We would choose ICU Medical’s pumps over other pumps in the market right now because the ICU Medical...
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Relationship
We have very good support from ICU Medical. We had an issue to work out, and one of their executives...
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Loyalty, Product
So far, we are happy with the Plum 360 pumps, and I don't think we are going to replace anything....
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Product
A suggestion for improvement is to make the pumps a little easier to configure and connect to the...
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Relationship, Product
We had an issue a while ago where our certificates expired and no one from ICU Medical reached out...
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Relationship
We have great executive relationships with ICU Medical. The training, proactivity, and timeliness of...
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Product
We have had a few issues with the batteries in the Plum 360 pumps. Also, when having to use the...
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Operations
The initial training with the Plum 360 pumps was great, but we haven’t had any ongoing training, and...
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Product
ICU Medical does things really well as far as ease of use for the nurses goes. The nurses don't even...
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