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Plum 360 (LVP) Commentary
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Jackson Tate
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User Commentary

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Manager

Loyalty, Product

We would choose ICU Medical’s pumps over other pumps in the market right now because the ICU Medical...

Feb 2024
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(0)
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Manager

Relationship

We have very good support from ICU Medical. We had an issue to work out, and one of their executives...

Feb 2024
||
(0)
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Manager

Loyalty, Product

So far, we are happy with the Plum 360 pumps, and I don't think we are going to replace anything....

Feb 2024
||
(0)
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Manager

Product

A suggestion for improvement is to make the pumps a little easier to configure and connect to the...

Feb 2024
||
(0)
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Manager

Relationship, Product

We had an issue a while ago where our certificates expired and no one from ICU Medical reached out...

Feb 2024
||
(0)
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Manager

Relationship

We have great executive relationships with ICU Medical. The training, proactivity, and timeliness of...

Feb 2024
||
(0)
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Manager

Product

We have had a few issues with the batteries in the Plum 360 pumps. Also, when having to use the...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

The initial training with the Plum 360 pumps was great, but we haven’t had any ongoing training, and...

Nov 2023
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(0)
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Manager

Product

ICU Medical does things really well as far as ease of use for the nurses goes. The nurses don't even...

Nov 2023
||
(0)
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VP/Other Executive

Product

The Plum 360 has been okay. As far as pumps go, ICU Medical is in a better place than some of their...

Oct 2023
||
(0)
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VP/Other Executive

Operations

ICU Medical’s training is fine. Our facility that recently got training from the vendor was very happy....

Oct 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

I work with ICU Medical. I talk with them frequently. I know what the outcomes are. ICU Medical is...

Oct 2023
||
(0)
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VP/Other Executive

Product

I would recommend the pumps. I think the Plum 360 is good. The problem is that all the other vendors...

Oct 2023
||
(0)
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Manager

Product

Everybody is frustrated with the Plum 360 pumps and has been ever since the beginning. We wish we...

Oct 2023
||
(0)
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Manager

Product

Things don’t improve with prolonged use of the pumps. Some things in life just take a while to get...

Oct 2023
||
(0)
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Manager

Product, Value

I would absolutely not buy the pumps again. I have been clear on that with my administration. Before...

Oct 2023
||
(0)
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Manager

Product

The pumps are too big, heavy, and cumbersome to use. There are much more user-friendly pumps out...

Oct 2023
||
(0)
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 or  to see details.

Manager

Culture, Product

When we were trying to sell the Plum 360 pump to the nursing staff, the vendor told us it had an A...

Oct 2023
||
(0)
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Manager

Product

The Plum 360 integrates with our EMR, so that is nice. That is not something we had with our...

Oct 2023
||
(0)
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Manager

Product

We would tell friends or peers that if they absolutely have to have something, then ICU Medical's...

Oct 2023
||
(0)
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Director

Loyalty

I highly recommend ICU Medical and am happy to provide a reference to help others make really...

Sep 2023
||
(0)
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Director

Relationship, Product

I usually get a phone call from ICU Medical before something happens. We like getting the...

Sep 2023
||
(0)
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Director

Operations, Product

Plum 360 has been very reliable, but a lot of clinicians blame the product because they may be using...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

There are some nuances that could be improved upon, but the Plum 360 pump really does meet our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation for the Plum 360 pump was great, and we have basically already built all the...

Sep 2023
||
(0)
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Director

Product

Everything ICU Medical said we would experience with the Plum 360 pump and interoperability was spot...

Sep 2023
||
(0)
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Director

Relationship, Product

ICU Medical has a really cool structure called a user group, which is a collective group of...

Sep 2023
||
(0)
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Director

Culture, Relationship

The optimization support from ICU Medical is a trifecta that involves working with our EMR vendor...

Sep 2023
||
(0)
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 or  to see details.

Director

Relationship

I got a personal phone call from an executive at ICU Medical regarding a new product release. ICU...

Sep 2023
||
(0)
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Manager

Product

ICU Medical doesn't necessarily have a vision. They sell a product, but I struggle with some of the...

Sep 2023
||
(0)
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 or  to see details.

Manager

Product

The Plum 360 pump's strength is the lack of a gravity component, so the pump can be at any height....

Sep 2023
||
(0)
 Thank you  Helpful

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Manager

Product

The Plum 360 pump's weakness is the display. People compare it to an old Game Boy. Nurses hate the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have asked the vendor for a lot of things and have always been told that things are going to the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

All we get are canned reports from ICU Medical. We don't get the level of service that we had with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

ICU Medical has responsive people, but their ticketing system is not responsive. If I put a ticket...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

What the Plum 360 does well is it infuses accurately and is easy to use. It has an easy-to-read...

Aug 2023
||
(0)
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Manager

Product

There are some design things that could be improved in the product. The decimal and zero keys are...

Aug 2023
||
(0)
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Manager

Product

Our automatic programming rate isn't that high. It is hard to say exactly what all the factors are....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

ICU Medical came in when we got the new pumps. The vendor brought a clinical person on-site for the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have had some technical issues with connectivity, and the vendor has been very responsive and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have seen improvements with the pumps in our medical-surgery area where they are utilized mainly...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have had some ups and downs in terms of getting nurses to use the functionality of the Plum 360...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

One thing that ICU Medical could do to improve is to not have a middleman and work directly with our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

The downfall of the Plum 360 is the learning curve. However, when the vendor trained us, they...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The Plum 360 is more complex than the pumps we used previously, but that is because the Plum 360 has...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

We were able to watch an educational video on the Plum 360 that went through everything. We were...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I have heard positive feedback about the Plum 360 pumps, but when we first went live at some sites,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Whenever I have emailed ICU Medical, they have been pretty receptive. Not all our sites are live yet...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

I surely hope this product is not part of our long-term plans. Our job is already hard, and the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The pharmacy people may love the pumps because they can update the library, push out all the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture

The presentation of the pumps was a little misleading. The expectations that were set were done by...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

We had lists of problems with the product for the longest time, and the list fell on deaf ears. We...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The Plum 360 pumps are not IV pumps, at least not for procedural areas or emergencies. I can go on...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The pumps are very prehistoric and lackluster. They are old and slow. It feels like we went back 10...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

The pumps are difficult to work on, and the batteries constantly need to be replaced. If the pumps...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

The training may have been presented better than the pumps were. It doesn't matter how well a vendor...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

I haven't spoken with the vendor in a long time. If they were really concerned about our concerns,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

The pumps cause a whole lot of headaches for the staff. In an emergency situation, the pumps don't...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We have a very good support system from both our EMR vendor and ICU Medical. The vendor is very...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Overall, the nurses don't like the product as well as the product we had previously. Some of the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

ICU Medical’s support is responsive, but it lacks quality. The vendor is keeping us engaged, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

ICU Medical is certainly responsive in terms of customer service. They respond quickly to requests...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

From a technical perspective, things with the Plum 360 have been a little bumpy. I have been working...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There are some pumps we have to clear bubbles from, and there are issues with the quality of the infusions....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

ICU Medical doesn’t always keep timelines, and they were not up front in the sales process about the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product doesn’t work as promoted in terms of error tracking and resolution. Once we dug into...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I like the partnership ICU Medical has with Epic. That also eased some of the burden of change...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

When we transitioned to ICU Medical, they did a great job of bringing their clinical resources to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have talked to the team that is assigned to us from ICU Medical, and they are aware that they are...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

If we were to do things all over again with ICU Medical, I would really wish we had better guidance...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Value

I haven't known the vendor to break any promises, and they have worked with us on pricing and things...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had to reengage the contractors on the vendor side to ensure we had a dedicated resource....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are issues with the Plum 360's pumps, but overall, the pumps are very successful.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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