Kranium Electronic Medical Record (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Relationship
Kranium Healthcare's biggest strengths are their strong support during critical times and their...
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Product
My favorite thing about the product is its flexibility in supporting various operational needs.
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Product
The vendor's biggest opportunity for product improvement is in creating standardization with documentation....
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Relationship
The vendor could improve the customer experience by reducing support response times. That would...
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Value
The system has 20-year legacy architecture, so it takes a humongous effort to make changes and to...
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Loyalty
I think my satisfaction with Kranium Healthcare will dip further in the future. I don't see any...
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Product
There are some things that work in the system, like the ability to create invoices and do...
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Product
One problem we have with the system's assets involves putting our data in the proper format because...
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Relationship, Product
Users have to customize the system to meet their specific requirements. For example, the system's...
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Operations, Value
Kranium Healthcare asks customers to spend money to create their own training materials to train...
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Relationship, Operations, Product
Any product that Kranium Healthcare brings in will go through quite a bit of customization based on...
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Operations
I don't know what version of the system we are on because the vendor doesn't give us any information...
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Product
The system isn't very user friendly, and users want the product to be user friendly. Vendors cannot...
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Loyalty
We are in the process of using an EMR. We are in the process of implementing it in multiple...
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Relationship, Product
To improve, Kranium Healthcare should really support all our hospital operational teams to ensure...
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Relationship
Agile teams from Kranium Healthcare should quickly fix issues, instill confidence, and provide the...
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Product
Kranium Healthcare's system meets our localized requirements. The vendor's team can accommodate any...
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Relationship
The after-sales support we receive from Kranium Healthcare is good despite being remote.
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Product
The best part about Kranium Healthcare's EMR is its ease of use. It is very user friendly, and we...
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Value
Kranium Healthcare's system is affordable compared to other EMRs.
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Operations, Product
Integration with other hospital systems, including lab and radiology results or reporting, is an...
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