Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
Want to see full details?
User Commentary
Director
Functionality and Upgrades
We switched to MEDHOST Direct, and it has not gone well. It is supposed to be faster and more...
Login or Create an Account to see details.
Director
Relationship
MEDHOST doesn’t keep their promises. There is a problem that we have been working on for an extended...
Login or Create an Account to see details.
CIO
ROI / Cost (care and feeding)
We really don’t get any enhancements to speak of unless there are dollars associated with them....
Login or Create an Account to see details.
CIO
Interfacing and Integration
The tool is not very interoperable. In this day and age, MEDHOST is usually lagging behind everybody...
Login or Create an Account to see details.
CIO
Future Outlook
We have been desperately trying to find a replacement for MEDHOST. We signed again with them years...
Login or Create an Account to see details.
CIO
Service and Support
MEDHOST did help this year. They notified me that we needed to work on the same area that I have...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Our previous system was much more user friendly and easy to use. MEDHOST’s solution is not user...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We enjoyed our last system a lot more than we have enjoyed MEDHOST’s system. There were a ton of...
Login or Create an Account to see details.
Director
Win/Loss - Why they were selected (by current clients)
The decision to move to MEDHOST's system was 100% based on cost. We probably saved money because of...
Login or Create an Account to see details.
Manager
Implementation and Training
I did SQL training through MEDHOST, and they did very well. The training was a five-day course...
Login or Create an Account to see details.
Manager
Interfacing and Integration
MEDHOST is not so good with interoperability because we were trying to get more integration with...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We don’t have all the functionality that MEDHOST has. If we had the whole package, the system would...
Login or Create an Account to see details.
Manager
Service and Support
Our MEDHOST person is really good. That person gets back to us very quickly.
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
The price of the system can't be beat. I would probably buy it again, but I would negotiate better...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
The people the vendor has on their support line are in the clinical department, but they are not...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
I know the vendor's people, and I have worked with them. I know the vendor has good management...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The solution had a good flow. There were rarely any big, difficult technicalities. The system seemed...
Login or Create an Account to see details.
Manager
Service and Support
I would not use the system if it were my choice. MEDHOST’s customer service is absolutely no good. I...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
On the health information side with deficiency management, what MEDHOST has is not accurate. I have...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
My big problem with MEDHOST is their support, and they nickel-and-dime for everything, even the...
Login or Create an Account to see details.
Manager
Service and Support
When it comes to integration with MEDHOST, it is really left up to us to interpret their...
Login or Create an Account to see details.
Manager
Interfacing and Integration
Integration is an issue with MEDHOST. The process has been long, and we have problems with things...
Login or Create an Account to see details.
Manager
Service and Support
MEDHOST’s people are very good to work with. Our account manager is great. If we have issues, we can...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
If we do something, MEDHOST usually charges us an interface fee. They work with us to bring down...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The vendor’s functionality is getting better. When they upgrade, they always get a little better...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system is expensive, but I like it. It has been good. We are adding some modules from MEDHOST,...
Login or Create an Account to see details.
CMO
Functionality and Upgrades
MEDHOST Enterprise Clinicals is a system that literally nobody likes. It has a lot of challenges....
Login or Create an Account to see details.
CMO
Functionality and Upgrades
The medication reconciliation is very bad. From the doctor's side, the ordering is very bad too. We...
Login or Create an Account to see details.
CMO
Functionality and Upgrades
The system is very slow, even though MEDHOST went cloud based. We don't use other software solutions...
Login or Create an Account to see details.
CMO
Service and Support
I don't call in much. But when I have called in, I have often had to leave messages and get called...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
There is some nickel-and-diming from MEDHOST, and the system is just overpriced. I would tell...
Login or Create an Account to see details.
Director
Implementation and Training
Where MEDHOST could do better in their implementations is communication and resources. There is...
Login or Create an Account to see details.
Director
Functionality and Upgrades
MEDHOST Enterprise Clinicals’ biggest weakness is the lack of efficiency. There are too many clicks,...
Login or Create an Account to see details.
COO
Other Observations & Comments
Once an organization gest an EHR, they are locked in. It is hard to change. I think there are better...
Login or Create an Account to see details.
COO
Implementation and Training
MEDHOST offers some webinars for free. But for substantial training, we have to pay a lot of money....
Login or Create an Account to see details.
COO
Functionality and Upgrades
There is a side of the system for physicians and a side for nurses, but not everything the...
Login or Create an Account to see details.
COO
ROI / Cost (care and feeding)
Our COVID-19 reporting is required by the federal and state governments, and we do that reporting...
Login or Create an Account to see details.
COO
Service and Support
For support, we put in a ticket or call our account manager. MEDHOST closes cases on us. They need...
Login or Create an Account to see details.
Director
Relationship
MEDHOST tries to keep their promises, but there are some frustrations on the back end with them not...
Login or Create an Account to see details.
Director
Implementation and Training
MEDHOST’s training is fine. MEDHOST Enterprise Clinicals is an easy system. We know it, and we teach...
Login or Create an Account to see details.
Director
Functionality and Upgrades
MEDHOST is satisfactory when it comes to driving tangible outcomes, but we have to keep doing our...
Login or Create an Account to see details.
CEO/President
Service and Support
MEDHOST has been very patient with us. We had given MEDHOST notice when we were going to go forward...
Login or Create an Account to see details.
CEO/President
Service and Support
MEDHOST has increased their system’s capability to interface with other systems, so they have...
Login or Create an Account to see details.
CEO/President
Other Observations & Comments
Our primary driver for leaving was we felt like it was imperative that we get to a unified platform;...
Login or Create an Account to see details.
CEO/President
Service and Support
I’ve never really had any interaction with MEDHOST’s executive team other than the sales rep. And...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have been on the system for many years, and MEDHOST has made some pretty significant strides in...
Login or Create an Account to see details.
Director
Functionality and Upgrades
There is always something to improve, but I am pretty content with the product. We have the ability...
Login or Create an Account to see details.
Director
Service and Support
The vendor's support seems good. With the support staff we have, we get blanket support. We call the...
Login or Create an Account to see details.
Director
Relationship
The vendor has done pretty well at keeping their promises. We had an on-site visit, and the vendor...
Login or Create an Account to see details.
Director
Technology
We are never going to go away from MEDHOST, but I am not going to say that moving from the product...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I have been called an optimist, and I like to see the bright side. But when one of my colleagues has...
Login or Create an Account to see details.
Director
Interfacing and Integration
The vendor will have to adapt to meet our integration and interoperability goals. It takes a while...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We feel like we are getting better support right now, so we are getting our money's worth instead of...
Login or Create an Account to see details.
Director
Service and Support
The support is one of the issues that we have been having with the vendor. Oftentimes, we have...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We have been having a lot of issues for a little while, and I am not getting much of a resolution...
Login or Create an Account to see details.
Director
Relationship
We are a direct customer of MEDHOST, and that helps us because we don't have to worry about updates;...
Login or Create an Account to see details.
Related Reports View All Reports
Advanced Filters
Featured Reports
Preferences
Related Blogs
Pandemic Performance Part I – Vendors Stepping Up
What We Learn from the Acute Care EMR Decision Insights Report
Emerging Acute Care EMRs
US Hospital EMR Market Share 2019 Report
Harnessing the Power of CommonWell-Carequality