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MEDHOST Enterprise Clinicals Comments
Subject Expert
Commentary Summary
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User Commentary
COO
Other Observations & Comments
Once an organization gest an EHR, they are locked in. It is hard to change. I think there are better...
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COO
Implementation and Training
MEDHOST offers some webinars for free. But for substantial training, we have to pay a lot of money....
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COO
Functionality and Upgrades
There is a side of the system for physicians and a side for nurses, but not everything the...
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COO
ROI / Cost (care and feeding)
Our COVID-19 reporting is required by the federal and state governments, and we do that reporting...
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COO
Service and Support
For support, we put in a ticket or call our account manager. MEDHOST closes cases on us. They need...
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Director
Relationship
MEDHOST tries to keep their promises, but there are some frustrations on the back end with them not...
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Director
Implementation and Training
MEDHOST’s training is fine. MEDHOST Enterprise Clinicals is an easy system. We know it, and we teach...
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Director
Functionality and Upgrades
MEDHOST is satisfactory when it comes to driving tangible outcomes, but we have to keep doing our...
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CEO/President
Service and Support
MEDHOST has been very patient with us. We had given MEDHOST notice when we were going to go forward...
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CEO/President
Service and Support
MEDHOST has increased their system’s capability to interface with other systems, so they have...
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CEO/President
Other Observations & Comments
Our primary driver for leaving was we felt like it was imperative that we get to a unified platform;...
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CEO/President
Service and Support
I’ve never really had any interaction with MEDHOST’s executive team other than the sales rep. And...
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Manager
Functionality and Upgrades
We have been on the system for many years, and MEDHOST has made some pretty significant strides in...
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Director
Functionality and Upgrades
There is always something to improve, but I am pretty content with the product. We have the ability...
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Director
Service and Support
The vendor's support seems good. With the support staff we have, we get blanket support. We call the...
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Director
Relationship
The vendor has done pretty well at keeping their promises. We had an on-site visit, and the vendor...
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Director
Technology
We are never going to go away from MEDHOST, but I am not going to say that moving from the product...
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Director
Functionality and Upgrades
I have been called an optimist, and I like to see the bright side. But when one of my colleagues has...
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Director
Interfacing and Integration
The vendor will have to adapt to meet our integration and interoperability goals. It takes a while...
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Director
ROI / Cost (care and feeding)
We feel like we are getting better support right now, so we are getting our money's worth instead of...
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Director
Service and Support
The support is one of the issues that we have been having with the vendor. Oftentimes, we have...
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Director
ROI / Cost (care and feeding)
We have been having a lot of issues for a little while, and I am not getting much of a resolution...
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Director
Relationship
We are a direct customer of MEDHOST, and that helps us because we don't have to worry about updates;...
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Director
Other Observations & Comments
MEDHOST is trying to improve their product. With our financial picture, we would probably buy...
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Director
Functionality and Upgrades
This product is disjointed in some ways. Moving things is not easy, and finding pieces of...
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Director
Other Observations & Comments
MEDHOST is always very responsive to any issues that we have. I do not see any real proactiveness on...
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Director
Interfacing and Integration
If a company had enough money to buy something else besides MEDHOST's product, I might say to buy...
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Director
ROI / Cost (care and feeding)
MEDHOST Enterprise Clinicals meets our needs, and we are able to meet our regulatory requirements...
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Director
Functionality and Upgrades
In MEDHOST Enterprise Clinicals, there isn't a way to trigger a nursing order. We can trigger an...
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Director
Functionality and Upgrades
MEDHOST needs to use more color. They have moved away from that because they used to have a lot of...
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Director
Functionality and Upgrades
MEDHOST has come to our facility to solicit input from our end users and spent a couple of days...
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Director
Service and Support
I don't know whether MEDHOST promises us anything on the local level, but we get service and...
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Director
Functionality and Upgrades
MEDHOST has increased the interoperability between their ED record, inpatient record, and outpatient...
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Director
Service and Support
There are tier-one and tier-two people that immediately answer when we call. These people will open...
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Manager
Functionality and Upgrades
For a small community hospital, unfortunately, cost is always going to be a major player in the...
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Manager
Other Observations & Comments
Price isn't our only consideration. All the major EHR vendors have to comply with meaningful use...
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Manager
ROI / Cost (care and feeding)
Every time we add a new module, there is a cost. I do like that the annual updates are included;...
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Manager
Relationship
MEDHOST used to focus on user requests and enhancements, but I think that recently MEDHOST has had...
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Manager
Service and Support
MEDHOST must have had a lot of turnover in their frontline support. The support people just aren't...
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Director
Service and Support
MEDHOST’s customer service is harder to get through to. When we call MEDHOST for support, we use...
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Director
ROI / Cost (care and feeding)
MEDHOST does the faxing with our physicians and puts the reports into the other EMR in the hospital....
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Director
Functionality and Upgrades
The system’s updates work as promoted. We have not had to remove any of them. The system does...
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Director
Service and Support
There have been a couple of times when MEDHOST has not resolved our issues. Fixing problems is a...
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Manager
Service and Support
Calling in a ticket is easy. We can usually walk MEDHOST through our problems, and a lot of times,...
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Manager
Functionality and Upgrades
I get a lot of complaints from my physicians about the MEDHOST system. I got a complaint today from...
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Manager
Service and Support
The best thing about MEDHOST is the form-updating department. We always have to have paper backups...
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Manager
Relationship
I have been asking for a meeting with the MEDHOST executives for months, and that hasn't happened.
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Manager
ROI / Cost (care and feeding)
Moving away from a system is so expensive, and every time I turn around, there is a new fee. We have...
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Manager
Functionality and Upgrades
There are always ups and downs with any EHR system. For the most part, the EHR isn't my favorite. It...
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Manager
Functionality and Upgrades
When MEDHOST does updates, they send out big release notes with summaries. A lot of times, things...
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Manager
Service and Support
A lot of times when I call MEDHOST with an issue, they agree that the functionality isn't working....
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Manager
ROI / Cost (care and feeding)
Because of the experiences of our providers and nurses with this product, I would probably recommend...
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Manager
Service and Support
Support for this product is okay. MEDHOST could definitely improve, but they are pretty decent. Our...
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Manager
ROI / Cost (care and feeding)
We are not receiving our money's worth from this product. Everything MEDHOST does, they charge for....
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Manager
Other Observations & Comments
Our version of this product is hosted by MEDHOST, so they keep it updated. We don't make choices on...
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Manager
Implementation and Training
We have paid MEDHOST a lot of money to actually come on-site and shadow all of our people and do...
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Manager
Functionality and Upgrades
As far as EMRs go, this product works pretty well. I am not the one using the system for medical...
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Manager
Interfacing and Integration
This product seems to work pretty well in terms of integrating with other systems and sharing...
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Manager
Functionality and Upgrades
Our providers feel that this product is really slow. Navigation and getting from one point to...
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Analyst/Coordinator
Interfacing and Integration
MEDHOST has not kept all of their promises to us, and that is one reason that we plan to replace...
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Analyst/Coordinator
Functionality and Upgrades
I have heard about some of MEDHOST's recent upgrades, which make me think I may want to keep the...
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Analyst/Coordinator
Interfacing and Integration
MEDHOST really needs to work on interoperability. We need to have the information across systems....
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Director
Service and Support
When MEDHOST gets to our problem, they can usually fix it. However, within the last year or so,...
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Director
Service and Support
I have been in IT for a long time, so I know how tickets come into queues and how tickets are...
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Director
Service and Support
If MEDHOST were to improve their support, I would be pretty satisfied with them. Now, the quality of...
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Director
ROI / Cost (care and feeding)
I don't see my satisfaction with MEDHOST changing much over the next 12 months. There are some...
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Director
ROI / Cost (care and feeding)
The information in MEDHOST Enterprise Clinicals goes into a SQL-based server, and MEDHOST has a...
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Director
Technology
The technology in MEDHOST Enterprise Clinicals is not new at all. The technology isn't as up to date...
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Director
Functionality and Upgrades
MEDHOST does quarterly updates for maintenance, and they put out new revisions of their products....
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Director
Relationship
I have two different contacts from MEDHOST. I have a focus manager who handles my ticket problems...
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Director
Functionality and Upgrades
MEDHOST Enterprise Clinicals does what we need it to do. It is our main assessment tool, and it...
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Director
ROI / Cost (care and feeding)
MEDHOST Enterprise Clinicals is pretty pricey. Based on what we are paying, the system isn't...
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Director
Other Observations & Comments
There are good and bad things with MEDHOST's system. If I had a friend on a budget, I wouldn't...
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Manager
Other Observations & Comments
MEDHOST's medication reconciliation flow could be better, especially during patient admission....
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CIO
Future Outlook
The clinical software was able to be supported, and we are sorry that we will be replacing it with...
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CIO
Interfacing and Integration
The software was meeting our needs and was very reliable over the many years in which we used it....
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CIO
Functionality and Upgrades
One of the areas that needed improvement was the reporting. It was difficult at best to produce...
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CIO
Future Outlook
It is too bad that we will be replacing this system. We felt that the vendor was finally moving in...
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CIO
Functionality and Upgrades
MEDHOST Enterprise Clinicals continues to be a good product for us. It is an older platform but...
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Nurse
Functionality and Upgrades
The informatics side of MEDHOST Enterprise Clinicals is pretty easy to deal with, and creating...
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Nurse
Functionality and Upgrades
I feel like MEDHOST does a pretty good job with certain things. They do a good job of keeping up...
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Nurse
Functionality and Upgrades
With new functionalities, MEDHOST gives generalizations for a lot of things. They don't tell us what...
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Nurse
Functionality and Upgrades
The clinical side of MEDHOST Enterprise Clinicals is very cumbe
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