MEDHOST Enterprise Clinicals Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/28/2020 7:28:24 PM and Model.EvProductId = 339

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

COO

Other Observations & Comments

Once an organization gest an EHR, they are locked in. It is hard to change. I think there are better...

Aug 2020
 Helpful

 or  to see details.

COO

Implementation and Training

MEDHOST offers some webinars for free. But for substantial training, we have to pay a lot of money....

Aug 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

There is a side of the system for physicians and a side for nurses, but not everything the...

Aug 2020
 Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

Our COVID-19 reporting is required by the federal and state governments, and we do that reporting...

Aug 2020
 Helpful

 or  to see details.

COO

Service and Support

For support, we put in a ticket or call our account manager. MEDHOST closes cases on us. They need...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

MEDHOST tries to keep their promises, but there are some frustrations on the back end with them not...

Jul 2020
 Helpful

 or  to see details.

Director

Implementation and Training

MEDHOST’s training is fine. MEDHOST Enterprise Clinicals is an easy system. We know it, and we teach...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

MEDHOST is satisfactory when it comes to driving tangible outcomes, but we have to keep doing our...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

MEDHOST has been very patient with us. We had given MEDHOST notice when we were going to go forward...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

MEDHOST has increased their system’s capability to interface with other systems, so they have...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Other Observations & Comments

Our primary driver for leaving was we felt like it was imperative that we get to a unified platform;...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

I’ve never really had any interaction with MEDHOST’s executive team other than the sales rep. And...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have been on the system for many years, and MEDHOST has made some pretty significant strides in...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There is always something to improve, but I am pretty content with the product. We have the ability...

Apr 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor's support seems good. With the support staff we have, we get blanket support. We call the...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor has done pretty well at keeping their promises. We had an on-site visit, and the vendor...

Apr 2020
 Helpful

 or  to see details.

Director

Technology

We are never going to go away from MEDHOST, but I am not going to say that moving from the product...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I have been called an optimist, and I like to see the bright side. But when one of my colleagues has...

Apr 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The vendor will have to adapt to meet our integration and interoperability goals. It takes a while...

Apr 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We feel like we are getting better support right now, so we are getting our money's worth instead of...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

The support is one of the issues that we have been having with the vendor. Oftentimes, we have...

Mar 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have been having a lot of issues for a little while, and I am not getting much of a resolution...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

We are a direct customer of MEDHOST, and that helps us because we don't have to worry about updates;...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

MEDHOST is trying to improve their product. With our financial picture, we would probably buy...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

This product is disjointed in some ways. Moving things is not easy, and finding pieces of...

Dec 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

MEDHOST is always very responsive to any issues that we have. I do not see any real proactiveness on...

Dec 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

If a company had enough money to buy something else besides MEDHOST's product, I might say to buy...

Dec 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

MEDHOST Enterprise Clinicals meets our needs, and we are able to meet our regulatory requirements...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

In MEDHOST Enterprise Clinicals, there isn't a way to trigger a nursing order. We can trigger an...

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

MEDHOST needs to use more color. They have moved away from that because they used to have a lot of...

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

MEDHOST has come to our facility to solicit input from our end users and spent a couple of days...

Nov 2019
 Helpful

 or  to see details.

Director

Service and Support

I don't know whether MEDHOST promises us anything on the local level, but we get service and...

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

MEDHOST has increased the interoperability between their ED record, inpatient record, and outpatient...

Nov 2019
 Helpful

 or  to see details.

Director

Service and Support

There are tier-one and tier-two people that immediately answer when we call. These people will open...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

For a small community hospital, unfortunately, cost is always going to be a major player in the...

Nov 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Price isn't our only consideration. All the major EHR vendors have to comply with meaningful use...

Nov 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Every time we add a new module, there is a cost. I do like that the annual updates are included;...

Nov 2019
 Helpful

 or  to see details.

Manager

Relationship

MEDHOST used to focus on user requests and enhancements, but I think that recently MEDHOST has had...

Nov 2019
 Helpful

 or  to see details.

Manager

Service and Support

MEDHOST must have had a lot of turnover in their frontline support. The support people just aren't...

Nov 2019
 Helpful

 or  to see details.

Director

Service and Support

MEDHOST’s customer service is harder to get through to. When we call MEDHOST for support, we use...

Oct 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

MEDHOST does the faxing with our physicians and puts the reports into the other EMR in the hospital....

Oct 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system’s updates work as promoted. We have not had to remove any of them. The system does...

Oct 2019
 Helpful

 or  to see details.

Director

Service and Support

There have been a couple of times when MEDHOST has not resolved our issues. Fixing problems is a...

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

Calling in a ticket is easy. We can usually walk MEDHOST through our problems, and a lot of times,...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I get a lot of complaints from my physicians about the MEDHOST system. I got a complaint today from...

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

The best thing about MEDHOST is the form-updating department. We always have to have paper backups...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

I have been asking for a meeting with the MEDHOST executives for months, and that hasn't happened.

Oct 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Moving away from a system is so expensive, and every time I turn around, there is a new fee. We have...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are always ups and downs with any EHR system. For the most part, the EHR isn't my favorite. It...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When MEDHOST does updates, they send out big release notes with summaries. A lot of times, things...

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

A lot of times when I call MEDHOST with an issue, they agree that the functionality isn't working....

Oct 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Because of the experiences of our providers and nurses with this product, I would probably recommend...

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

Support for this product is okay. MEDHOST could definitely improve, but they are pretty decent. Our...

Oct 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We are not receiving our money's worth from this product. Everything MEDHOST does, they charge for....

Oct 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Our version of this product is hosted by MEDHOST, so they keep it updated. We don't make choices on...

Oct 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

We have paid MEDHOST a lot of money to actually come on-site and shadow all of our people and do...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

As far as EMRs go, this product works pretty well. I am not the one using the system for medical...

Oct 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

This product seems to work pretty well in terms of integrating with other systems and sharing...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our providers feel that this product is really slow. Navigation and getting from one point to...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

MEDHOST has not kept all of their promises to us, and that is one reason that we plan to replace...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I have heard about some of MEDHOST's recent upgrades, which make me think I may want to keep the...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

MEDHOST really needs to work on interoperability. We need to have the information across systems....

Oct 2019
 Helpful

 or  to see details.

Director

Service and Support

When MEDHOST gets to our problem, they can usually fix it. However, within the last year or so,...

Oct 2019
 Helpful

 or  to see details.

Director

Service and Support

I have been in IT for a long time, so I know how tickets come into queues and how tickets are...

Oct 2019
 Helpful

 or  to see details.

Director

Service and Support

If MEDHOST were to improve their support, I would be pretty satisfied with them. Now, the quality of...

Oct 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I don't see my satisfaction with MEDHOST changing much over the next 12 months. There are some...

Oct 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The information in MEDHOST Enterprise Clinicals goes into a SQL-based server, and MEDHOST has a...

Oct 2019
 Helpful

 or  to see details.

Director

Technology

The technology in MEDHOST Enterprise Clinicals is not new at all. The technology isn't as up to date...

Oct 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

MEDHOST does quarterly updates for maintenance, and they put out new revisions of their products....

Oct 2019
 Helpful

 or  to see details.

Director

Relationship

I have two different contacts from MEDHOST. I have a focus manager who handles my ticket problems...

Oct 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

MEDHOST Enterprise Clinicals does what we need it to do. It is our main assessment tool, and it...

Oct 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

MEDHOST Enterprise Clinicals is pretty pricey. Based on what we are paying, the system isn't...

Oct 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

There are good and bad things with MEDHOST's system. If I had a friend on a budget, I wouldn't...

Oct 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

MEDHOST's medication reconciliation flow could be better, especially during patient admission....

Oct 2019
 Helpful

 or  to see details.

CIO

Future Outlook

The clinical software was able to be supported, and we are sorry that we will be replacing it with...

Oct 2019
 Helpful

 or  to see details.

CIO

Interfacing and Integration

The software was meeting our needs and was very reliable over the many years in which we used it....

Oct 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

One of the areas that needed improvement was the reporting. It was difficult at best to produce...

Oct 2019
 Helpful

 or  to see details.

CIO

Future Outlook

It is too bad that we will be replacing this system. We felt that the vendor was finally moving in...

Oct 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

MEDHOST Enterprise Clinicals continues to be a good product for us. It is an older platform but...

Oct 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The informatics side of MEDHOST Enterprise Clinicals is pretty easy to deal with, and creating...

Oct 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I feel like MEDHOST does a pretty good job with certain things. They do a good job of keeping up...

Oct 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

With new functionalities, MEDHOST gives generalizations for a lot of things. They don't tell us what...

Oct 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The clinical side of MEDHOST Enterprise Clinicals is very cumbe