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MEDHOST Enterprise Clinicals Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
Physician
My overall experience with MEDHOST Enterprise Clinicals is that learning how to use it is reasonably...
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Physician
MEDHOST doesn’t seem to be responsive to issues that they should fix. The vendor needs to be more...
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Physician
MEDHOST Enterprise Clinicals has no communication with other systems. I would like to be able to...
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Manager
The MEDHOST system doesn’t talk to our specialty system.
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Manager
The IT department presented the MEDHOST system in a different way than we were supposed to use it,...
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Manager
There are two pieces of the system that we work in; there is a patient care screen and a clinical...
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Manager
MEDHOST’s support has been very good. The representative we work with has always been good about...
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Manager
Our integration of MEDHOST Enterprise Clinicals had some glitches.
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Manager
One of MEDHOST's weaknesses is support. They lack promptness. They will take a problem if we bring...
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Manager
The vendor doesn't do much training. I understand that some of that is because of the COVID-19...
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VP/Other Executive
It is very difficult to integrate with the MEDHOST system, and part of the issue is on the vendor's...
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VP/Other Executive
When someone pays for a suite of products, that allows for the product to be updated and better...
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VP/Other Executive
There are probably parts of the system that are more current, but for an organization that...
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Analyst/Coordinator
MEDHOST Enterprise Clinicals would be good for a rural hospital that saw 20 patients a day, but our...
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Analyst/Coordinator
We are moving away from the MEDHOST system. It is not very user friendly. We wait on the phone for...
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Director
With MEDHOST Enterprise Clinicals, we have to document in a lot of different areas, but we have...
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Manager
The vendor is newer to us, so I don't have a lot of experience with support, but the vendor was...
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Manager
We had issues during the go-live with unscheduled downtime. Things happened in a hurry, and the way...
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Director
There is a central scheduling piece in the system that could be automated more. That would help our...
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Director
The vendor's people do a good job when I call their tech support. I like working with MEDHOST. They...
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Director
I am comfortable with the system. We have clinical people who come in and tell us what they like...
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Director
We have had updates with MEDHOST, and we are getting ready for another complete version upgrade. We...
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Director
There is definitely room for improvement around the ease of use of the system. There are a lot of...
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Director
The vendor tries to stay pretty up to date with all the CMS regulations and those kinds of things....
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Director
We sometimes have issues with the system and are down for an extended amount of time. On different...
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Director
I have zero contact with MEDHOST. They don't contact me or ask whether I need anything. MEDHOST does...
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Director
Everything works as it should. I expect MEDHOST Enterprise Clinicals to do certain things, and the...
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Director
We would like for the system to be able to merge the reports into other operating systems because we...
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CIO
MEDHOST charges for everything. It is like a death by a thousand cuts.
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CIO
We were part of a project that would allow us to transfer certain data if we were part of CommonWell...
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CIO
MEDHOST's phone support is good. Their community portal is decently laid out for documentation and...
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CIO
Our informatics person has the ability to go in and configure worklists for different roles and...
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Director
We don't ever get the customer support or attention that we need, deserve, and are paying for from...
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Director
We did an optimization review with MEDHOST. The day with them was really quick, and then they left...
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Director
We don't really get ongoing training from the vendor. Someone in our office did go to some training...
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Director
We got what the vendor called an upgrade to the system, but it was basically just a fancy bandage...
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Director
It is difficult to integrate MEDHOST with other things. We are trying to integrate some things with...
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Director
MEDHOST doesn't do very well at delivering new technology. They have left us to set up everything. A...
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Director
When MEDHOST's executives are on-site, the people are great and knowledgeable. But after they leave,...
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Nurse
We were going to work with another vendor, but our state board of pharmacy is very stringent about...
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Nurse
The system is really easy to use, and it is really easy to explain. The frustration is when everyone...
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Nurse
The system is meeting everything that we need, and the vendor's support people are awesome. We know...
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Nurse
We get our money's worth. Everything is so expensive these days. I am not sure whether the people...
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Nurse
We have upgraded the system. Part of our agreement was that the vendor would do all the upgrades....
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Nurse
The system works well with our software. The systems talk, and the information flows over to the...
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Director
We switched to MEDHOST Direct, and it has not gone well. It is supposed to be faster and more...
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Director
MEDHOST doesn’t keep their promises. There is a problem that we have been working on for an extended...
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CIO
We really don’t get any enhancements to speak of unless there are dollars associated with them....
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CIO
The tool is not very interoperable. In this day and age, MEDHOST is usually lagging behind everybody...
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CIO
We have been desperately trying to find a replacement for MEDHOST. We signed again with them years...
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CIO
MEDHOST did help this year. They notified me that we needed to work on the same area that I have...
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Director
Our previous system was much more user friendly and easy to use. MEDHOST’s solution is not user...
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Director
We enjoyed our last system a lot more than we have enjoyed MEDHOST’s system. There were a ton of...
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Director
The decision to move to MEDHOST's system was 100% based on cost. We probably saved money because of...
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Manager
I did SQL training through MEDHOST, and they did very well. The training was a five-day course...
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Manager
MEDHOST is not so good with interoperability because we were trying to get more integration with...
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Manager
We don’t have all the functionality that MEDHOST has. If we had the whole package, the system would...
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Manager
Our MEDHOST person is really good. That person gets back to us very quickly.
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VP/Other Executive
The price of the system can't be beat. I would probably buy it again, but I would negotiate better...
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VP/Other Executive
The people the vendor has on their support line are in the clinical department, but they are not...
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VP/Other Executive
I know the vendor's people, and I have worked with them. I know the vendor has good management...
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Manager
The solution had a good flow. There were rarely any big, difficult technicalities. The system seemed...
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Manager
I would not use the system if it were my choice. MEDHOST’s customer service is absolutely no good. I...
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Manager
On the health information side with deficiency management, what MEDHOST has is not accurate. I have...
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Manager
My big problem with MEDHOST is their support, and they nickel-and-dime for everything, even the...
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Manager
When it comes to integration with MEDHOST, it is really left up to us to interpret their...
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Manager
Integration is an issue with MEDHOST. The process has been long, and we have problems with things...
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Manager
MEDHOST’s people are very good to work with. Our account manager is great. If we have issues, we can...
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Manager
If we do something, MEDHOST usually charges us an interface fee. They work with us to bring down...
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Manager
The vendor’s functionality is getting better. When they upgrade, they always get a little better...
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Manager
The system is expensive, but I like it. It has been good. We are adding some modules from MEDHOST,...
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CMO
MEDHOST Enterprise Clinicals is a system that literally nobody likes. It has a lot of challenges....
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CMO
The medication reconciliation is very bad. From the doctor's side, the ordering is very bad too. We...
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CMO
The system is very slow, even though MEDHOST went cloud based. We don't use other software solutions...
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CMO
I don't call in much. But when I have called in, I have often had to leave messages and get called...
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Director
There is some nickel-and-diming from MEDHOST, and the system is just overpriced. I would tell...
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Director
Where MEDHOST could do better in their implementations is communication and resources. There is...
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Director
MEDHOST Enterprise Clinicals’ biggest weakness is the lack of efficiency. There are too many clicks,...
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COO
Once an organization gest an EHR, they are locked in. It is hard to change. I think there are better...
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COO
MEDHOST offers some webinars for free. But for substantial training, we have to pay a lot of money....
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COO
There is a side of the system for physicians and a side for nurses, but not everything the...
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COO
Our COVID-19 reporting is required by the federal and state governments, and we do that reporting...
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COO
For support, we put in a ticket or call our account manager. MEDHOST closes cases on us. They need...
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