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MEDHOST Enterprise Clinicals Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
We switched to MEDHOST Direct, and it has not gone well. It is supposed to be faster and more...
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Director
Relationship
MEDHOST doesn’t keep their promises. There is a problem that we have been working on for an extended...
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CIO
ROI / Cost (care and feeding)
We really don’t get any enhancements to speak of unless there are dollars associated with them....
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CIO
Interfacing and Integration
The tool is not very interoperable. In this day and age, MEDHOST is usually lagging behind everybody...
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CIO
Future Outlook
We have been desperately trying to find a replacement for MEDHOST. We signed again with them years...
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CIO
Service and Support
MEDHOST did help this year. They notified me that we needed to work on the same area that I have...
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Director
Functionality and Upgrades
Our previous system was much more user friendly and easy to use. MEDHOST’s solution is not user...
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Director
Functionality and Upgrades
We enjoyed our last system a lot more than we have enjoyed MEDHOST’s system. There were a ton of...
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Director
Win/Loss - Why they were selected (by current clients)
The decision to move to MEDHOST's system was 100% based on cost. We probably saved money because of...
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Manager
Implementation and Training
I did SQL training through MEDHOST, and they did very well. The training was a five-day course...
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Manager
Interfacing and Integration
MEDHOST is not so good with interoperability because we were trying to get more integration with...
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Manager
Functionality and Upgrades
We don’t have all the functionality that MEDHOST has. If we had the whole package, the system would...
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Manager
Service and Support
Our MEDHOST person is really good. That person gets back to us very quickly.
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VP/Other Executive
ROI / Cost (care and feeding)
The price of the system can't be beat. I would probably buy it again, but I would negotiate better...
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VP/Other Executive
Service and Support
The people the vendor has on their support line are in the clinical department, but they are not...
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VP/Other Executive
Service and Support
I know the vendor's people, and I have worked with them. I know the vendor has good management...
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Manager
Functionality and Upgrades
The solution had a good flow. There were rarely any big, difficult technicalities. The system seemed...
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Manager
Service and Support
I would not use the system if it were my choice. MEDHOST’s customer service is absolutely no good. I...
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Manager
Functionality and Upgrades
On the health information side with deficiency management, what MEDHOST has is not accurate. I have...
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Manager
Functionality and Upgrades
My big problem with MEDHOST is their support, and they nickel-and-dime for everything, even the...
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Manager
Service and Support
When it comes to integration with MEDHOST, it is really left up to us to interpret their...
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Manager
Interfacing and Integration
Integration is an issue with MEDHOST. The process has been long, and we have problems with things...
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Manager
Service and Support
MEDHOST’s people are very good to work with. Our account manager is great. If we have issues, we can...
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Manager
ROI / Cost (care and feeding)
If we do something, MEDHOST usually charges us an interface fee. They work with us to bring down...
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Manager
Functionality and Upgrades
The vendor’s functionality is getting better. When they upgrade, they always get a little better...
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Manager
Functionality and Upgrades
The system is expensive, but I like it. It has been good. We are adding some modules from MEDHOST,...
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CMO
Functionality and Upgrades
MEDHOST Enterprise Clinicals is a system that literally nobody likes. It has a lot of challenges....
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CMO
Functionality and Upgrades
The medication reconciliation is very bad. From the doctor's side, the ordering is very bad too. We...
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CMO
Functionality and Upgrades
The system is very slow, even though MEDHOST went cloud based. We don't use other software solutions...
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CMO
Service and Support
I don't call in much. But when I have called in, I have often had to leave messages and get called...
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Director
ROI / Cost (care and feeding)
There is some nickel-and-diming from MEDHOST, and the system is just overpriced. I would tell...
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Director
Implementation and Training
Where MEDHOST could do better in their implementations is communication and resources. There is...
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Director
Functionality and Upgrades
MEDHOST Enterprise Clinicals’ biggest weakness is the lack of efficiency. There are too many clicks,...
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COO
Other Observations & Comments
Once an organization gest an EHR, they are locked in. It is hard to change. I think there are better...
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COO
Implementation and Training
MEDHOST offers some webinars for free. But for substantial training, we have to pay a lot of money....
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COO
Functionality and Upgrades
There is a side of the system for physicians and a side for nurses, but not everything the...
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COO
ROI / Cost (care and feeding)
Our COVID-19 reporting is required by the federal and state governments, and we do that reporting...
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COO
Service and Support
For support, we put in a ticket or call our account manager. MEDHOST closes cases on us. They need...
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Director
Relationship
MEDHOST tries to keep their promises, but there are some frustrations on the back end with them not...
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Director
Implementation and Training
MEDHOST’s training is fine. MEDHOST Enterprise Clinicals is an easy system. We know it, and we teach...
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Director
Functionality and Upgrades
MEDHOST is satisfactory when it comes to driving tangible outcomes, but we have to keep doing our...
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CEO/President
Service and Support
MEDHOST has been very patient with us. We had given MEDHOST notice when we were going to go forward...
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CEO/President
Service and Support
MEDHOST has increased their system’s capability to interface with other systems, so they have...
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CEO/President
Other Observations & Comments
Our primary driver for leaving was we felt like it was imperative that we get to a unified platform;...
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CEO/President
Service and Support
I’ve never really had any interaction with MEDHOST’s executive team other than the sales rep. And...
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Manager
Functionality and Upgrades
We have been on the system for many years, and MEDHOST has made some pretty significant strides in...
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Director
Functionality and Upgrades
There is always something to improve, but I am pretty content with the product. We have the ability...
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Director
Service and Support
The vendor's support seems good. With the support staff we have, we get blanket support. We call the...
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Director
Relationship
The vendor has done pretty well at keeping their promises. We had an on-site visit, and the vendor...
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Director
Technology
We are never going to go away from MEDHOST, but I am not going to say that moving from the product...
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Director
Functionality and Upgrades
I have been called an optimist, and I like to see the bright side. But when one of my colleagues has...
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Director
Interfacing and Integration
The vendor will have to adapt to meet our integration and interoperability goals. It takes a while...
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Director
ROI / Cost (care and feeding)
We feel like we are getting better support right now, so we are getting our money's worth instead of...
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Director
Service and Support
The support is one of the issues that we have been having with the vendor. Oftentimes, we have...
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Director
ROI / Cost (care and feeding)
We have been having a lot of issues for a little while, and I am not getting much of a resolution...
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Director
Relationship
We are a direct customer of MEDHOST, and that helps us because we don't have to worry about updates;...
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