MEDHOST Enterprise Clinicals
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Manager

ROI / Cost

MEDHOST has been quite good about making little tweaks and updates to our registration forms without...

Sep 2022
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Manager

Interfacing and Integration

The product doesn’t always play well with some of our other programs. That has been quite...

Sep 2022
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Manager

Service and Support

The program meets all of my needs. The product is good and easy to use, and the vendor has a good...

Sep 2022
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Manager

Service and Support

We have sent in some tickets for issues that have never been fixed. The vendor is good about helping...

Sep 2022
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Manager

Functionality and Upgrades

There are certain things that we have desired in the past or things we have wanted MEDHOST to update...

Sep 2022
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CFO

ROI / Cost

There is always a statement of work for any regulatory change that we are required to make, and that...

Aug 2022
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CFO

Lessons Learned

The vendor needs to be competitive with their peers and offer products that are comparable to what...

Aug 2022
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Director

Functionality and Upgrades

We thought MEDHOST's product was a good system until we went to the electronic record, and then the...

Jul 2022
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Director

ROI / Cost

MEDHOST Enterprise Clinicals is very expensive. Everything that we do with MEDHOST costs more money,...

Jul 2022
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Director

Relationship

The people at MEDHOST are very nice and very helpful or try to be. The challenging thing is getting...

Jul 2022
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Director

Service and Support

MEDHOST keeps their promises and fixes issues. We have calls with the vendor occasionally. I would...

Jul 2022
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Director

Functionality and Upgrades

Some HIM things in MEDHOST's system are slacking off, and some reports are confusing.

Jul 2022
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Director

Service and Support

I like the knowledge, expertise, and responsiveness of the customer service team and the technical...

Jun 2022
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Director

Lessons Learned

MEDHOST Enterprise Clinicals is made for multispecialty hospitals. The thing that would make the...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

I have not had too many problems with MEDHOST keeping promises. Our big issue is not everything is...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

MEDHOST's system is easy to use. It is flowing into what we need in terms of integration.

Jun 2022
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Analyst/Coordinator

Service and Support

MEDHOST is not the easiest to get ahold of. I would like the vendor to be more communicative around...

Jun 2022
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Analyst/Coordinator

Future Outlook

I would not recommend MEDHOST's product because I am really into the fact that people need one...

Jun 2022
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Director

Functionality and Upgrades

The upgrades included some videos that were put on the vendor’s website for us to be able to train...

Jun 2022
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Director

Relationship

The product runs the way the vendor said it would. We purchased it knowing that it didn’t work with...

Jun 2022
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Director

ROI / Cost

The vendor charges for every little thing. If we need to change anything, add anything, modify...

Jun 2022
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Director

Functionality and Upgrades

The system doesn't encompass everything. I hear about solutions that sound really beneficial because...

Jun 2022
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Director

Interfacing and Integration

Integrating MEDHOST's system with other systems is too hard.

Jun 2022
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Director

Functionality and Upgrades

The solution does not do everything that we need it to do. For years, I have not seen a single...

Jun 2022
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Director

Functionality and Upgrades

We can’t access things from the same window in MEDHOST's system. We have to log in and out and...

Jun 2022
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Director

Service and Support

MEDHOST’s customer support is lacking. MEDHOST is very slow at resolving issues. I would like to see...

Jun 2022
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Director

Relationship

I have never met a person from MEDHOST. That is not great. I expected the vendor to send out a...

Jun 2022
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Director

Functionality and Upgrades

My challenge with MEDHOST Enterprise Clinicals is that there are different parts of the application...

Jun 2022
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Director

Functionality and Upgrades

MEDHOST Enterprise Clinicals is a very good product. It is familiar and easy to use. The vendor...

Jun 2022
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Director

Technology

Some of the issues with the product are because we are on MEDHOST Direct, which is hosted by...

Jun 2022
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Director

Implementation and Training

MEDHOST is very good at their implementations. And they have training on their website that any of...

Jun 2022
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Director

Functionality and Upgrades

When we do find issues, we get the response that the product is working as designed, even though it...

Jun 2022
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Director

Functionality and Upgrades

We have had MEDHOST Enterprise Clinicals for a long time, and it is a stable workhorse. I can...

Apr 2022
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Director

Functionality and Upgrades

I like how well I can track in MEDHOST Enterprise Clinicals. I can track anything I want and audit...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I absolutely would buy the system again. I love it, and our nurses do too. We love being able to...

Apr 2022
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Analyst/Coordinator

ROI / Cost

For the most part, the vendor avoids charging for every little thing, but there are a couple of...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The system's functionality is meeting all of our hospital's needs, but it isn't meeting our clinic's...

Apr 2022
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Analyst/Coordinator

Service and Support

We love the vendor's service teams. Every time we call, no matter what time, they are there to help...

Apr 2022
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Analyst/Coordinator

ROI / Cost

The vendor could be better about informing us about cost increases. We normally get an invoice and...

Apr 2022
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Director

Functionality and Upgrades

It is very difficult to get reports out of the system. We have to have training to get the data that...

Mar 2022
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Director

Lessons Learned

I would tell others who are looking at the product that it is a basic system. The vendor will give...

Mar 2022
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Director

Service and Support

The vendor's support isn't great. We have tickets that have been open for months. Some of our issues...

Mar 2022
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Director

Relationship

I think that all vendors charge for every little thing. We have had the system for a long time, and...

Mar 2022
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Director

Implementation and Training

We are hosted, so our upgrades are just loaded onto the server. We get a notice to get ready for...

Mar 2022
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Director

Implementation and Training

All of the vendor's trainings are the same. We need to get someone trained, but we can't even get...

Mar 2022
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Director

Interfacing and Integration

The product doesn't support our integration and interoperability goals very well. It doesn't really...

Mar 2022
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Director

Functionality and Upgrades

The system does its job, but its extra things aren't very good. All of our people know how to work...

Mar 2022
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Director

Relationship

The vendor delivers new technology, but they don't always communicate with us about that. When the...

Mar 2022
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Director

Relationship

The vendor's support is more reactive than proactive. We have to contact the vendor about problems....

Mar 2022
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Director

Sales and Contracting

We don’t have a lot of web support from MEDHOST. We can put in a ticket via their online portal, but...

Mar 2022
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Director

ROI / Cost

Everything that comes along has an extra charge. There is no choice; we just have to pay for the...

Mar 2022
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Director

Implementation and Training

MEDHOST just sends out packets that we have to read for training. If someone isn't a reader, they...

Mar 2022
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Director

Future Outlook

We don't have to do too many duplications of documentation. A lot of that is probably due to our...

Mar 2022
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Director

Functionality and Upgrades

There are some things about MEDHOST's system that are nice. There may be some latest and greatest...

Mar 2022
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Director

Relationship

MEDHOST is working hard on their product, and they are helping us because they know that we have...

Mar 2022
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Manager

ROI / Cost

If the decision were up to me I would probably buy the system again. There are things that need to...

Feb 2022
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Manager

Functionality and Upgrades

The drug databases in our system don’t match, and they need to. We have had so much trouble with...

Feb 2022
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Manager

Functionality and Upgrades

The system is easy for end users, but not everybody thinks the same. Physicians don't like the...

Feb 2022
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Director

Functionality and Upgrades

The strength of the MEDHOST software is definitely that it is user friendly. It is very mouse...

Feb 2022
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Director

Functionality and Upgrades

The biggest weakness in the product has been in the discharge medication guide. It seems like there...

Feb 2022
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Director

Interfacing and Integration

As far as integration goes, we gave the vendor some feedback, and they actually held off on getting...

Feb 2022
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Nurse

Service and Support

An area of strength for MEDHOST is their support. The support team is always willing to help. I have...

Feb 2022
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Nurse

Future Outlook

We are moving away from MEDHOST. We are streamlining everything to our enterprise system. We have no...

Feb 2022
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