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MEDHOST Enterprise Clinicals
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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Acute Care EMR Decision Insights 2019: Buyers Unwilling to Settle
Acute Care EMR Decision Insights 2019:
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August 2019
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User Commentary

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COO

We don't plan on getting rid of the system right now. I can reach the vendor when I need to, but...

Oct 2021
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COO

The vendor's training is great if users are willing to pay for it, but we can't keep paying for...

Oct 2021
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Director

MEDHOST offers excellent support. They do not overcharge; in fact, MEDHOST throws in some freebies...

Sep 2021
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(0)
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Director

We have had a lot of success with MEDHOST's software. It is outstanding. The charting is efficient...

Sep 2021
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(0)
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Director

Support from MEDHOST is very good. We can call support or use the online portal. Both work well, and...

Sep 2021
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Director

With nursing documentation, MEDHOST falls short. The nursing documentation is the oldest part of the...

Sep 2021
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Physician

My overall experience with MEDHOST Enterprise Clinicals is that learning how to use it is reasonably...

Jun 2021
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Physician

MEDHOST doesn’t seem to be responsive to issues that they should fix. The vendor needs to be more...

Jun 2021
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Physician

MEDHOST Enterprise Clinicals has no communication with other systems. I would like to be able to...

Jun 2021
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(0)
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Manager

The MEDHOST system doesn’t talk to our specialty system.

May 2021
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(0)
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Manager

The IT department presented the MEDHOST system in a different way than we were supposed to use it,...

May 2021
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Manager

There are two pieces of the system that we work in; there is a patient care screen and a clinical...

May 2021
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Manager

MEDHOST’s support has been very good. The representative we work with has always been good about...

May 2021
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(0)
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Manager

Our integration of MEDHOST Enterprise Clinicals had some glitches.

May 2021
||
(0)
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Manager

One of MEDHOST's weaknesses is support. They lack promptness. They will take a problem if we bring...

May 2021
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Manager

The vendor doesn't do much training. I understand that some of that is because of the COVID-19...

May 2021
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VP/Other Executive

It is very difficult to integrate with the MEDHOST system, and part of the issue is on the vendor's...

Apr 2021
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VP/Other Executive

When someone pays for a suite of products, that allows for the product to be updated and better...

Apr 2021
||
(0)
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VP/Other Executive

There are probably parts of the system that are more current, but for an organization that...

Apr 2021
||
(0)
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Analyst/Coordinator

MEDHOST Enterprise Clinicals would be good for a rural hospital that saw 20 patients a day, but our...

Apr 2021
||
(0)
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Analyst/Coordinator

We are moving away from the MEDHOST system. It is not very user friendly. We wait on the phone for...

Apr 2021
||
(0)
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Director

With MEDHOST Enterprise Clinicals, we have to document in a lot of different areas, but we have...

Apr 2021
||
(0)
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Manager

The vendor is newer to us, so I don't have a lot of experience with support, but the vendor was...

Feb 2021
||
(0)
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Manager

We had issues during the go-live with unscheduled downtime. Things happened in a hurry, and the way...

Feb 2021
||
(0)
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Director

There is a central scheduling piece in the system that could be automated more. That would help our...

Feb 2021
||
(0)
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Director

The vendor's people do a good job when I call their tech support. I like working with MEDHOST. They...

Feb 2021
||
(0)
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Director

I am comfortable with the system. We have clinical people who come in and tell us what they like...

Feb 2021
||
(0)
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Director

We have had updates with MEDHOST, and we are getting ready for another complete version upgrade. We...

Feb 2021
||
(0)
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Director

There is definitely room for improvement around the ease of use of the system. There are a lot of...

Feb 2021
||
(0)
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Director

The vendor tries to stay pretty up to date with all the CMS regulations and those kinds of things....

Feb 2021
||
(0)
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Director

We sometimes have issues with the system and are down for an extended amount of time. On different...

Feb 2021
||
(0)
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Director

I have zero contact with MEDHOST. They don't contact me or ask whether I need anything. MEDHOST does...

Feb 2021
||
(0)
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Director

Everything works as it should. I expect MEDHOST Enterprise Clinicals to do certain things, and the...

Feb 2021
||
(0)
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Director

We would like for the system to be able to merge the reports into other operating systems because we...

Feb 2021
||
(0)
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CIO

MEDHOST charges for everything. It is like a death by a thousand cuts.

Feb 2021
||
(0)
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CIO

We were part of a project that would allow us to transfer certain data if we were part of CommonWell...

Feb 2021
||
(0)
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CIO

MEDHOST's phone support is good. Their community portal is decently laid out for documentation and...

Feb 2021
||
(0)
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CIO

Our informatics person has the ability to go in and configure worklists for different roles and...

Feb 2021
||
(0)
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Director

We don't ever get the customer support or attention that we need, deserve, and are paying for from...

Jan 2021
||
(0)
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Director

We did an optimization review with MEDHOST. The day with them was really quick, and then they left...

Jan 2021
||
(0)
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Director

We don't really get ongoing training from the vendor. Someone in our office did go to some training...

Jan 2021
||
(0)
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Director

We got what the vendor called an upgrade to the system, but it was basically just a fancy bandage...

Jan 2021
||
(0)
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Director

It is difficult to integrate MEDHOST with other things. We are trying to integrate some things with...

Jan 2021
||
(0)
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Director

MEDHOST doesn't do very well at delivering new technology. They have left us to set up everything. A...

Jan 2021
||
(0)
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Director

When MEDHOST's executives are on-site, the people are great and knowledgeable. But after they leave,...

Jan 2021
||
(0)
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Nurse

We were going to work with another vendor, but our state board of pharmacy is very stringent about...

Jan 2021
||
(0)
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Nurse

The system is really easy to use, and it is really easy to explain. The frustration is when everyone...

Jan 2021
||
(0)
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Nurse

The system is meeting everything that we need, and the vendor's support people are awesome. We know...

Jan 2021
||
(0)
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Nurse

We get our money's worth. Everything is so expensive these days. I am not sure whether the people...

Jan 2021
||
(0)
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Nurse

We have upgraded the system. Part of our agreement was that the vendor would do all the upgrades....

Jan 2021
||
(0)
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Nurse

The system works well with our software. The systems talk, and the information flows over to the...

Jan 2021
||
(0)
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Director

We switched to MEDHOST Direct, and it has not gone well. It is supposed to be faster and more...

Jan 2021
||
(0)
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Director

MEDHOST doesn’t keep their promises. There is a problem that we have been working on for an extended...

Jan 2021
||
(0)
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CIO

We really don’t get any enhancements to speak of unless there are dollars associated with them....

Jan 2021
||
(0)
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CIO

The tool is not very interoperable. In this day and age, MEDHOST is usually lagging behind everybody...

Jan 2021
||
(0)
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CIO

We have been desperately trying to find a replacement for MEDHOST. We signed again with them years...

Jan 2021
||
(0)
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CIO

MEDHOST did help this year. They notified me that we needed to work on the same area that I have...

Jan 2021
||
(0)
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Director

Our previous system was much more user friendly and easy to use. MEDHOST’s solution is not user...

Dec 2020
||
(0)
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Director

We enjoyed our last system a lot more than we have enjoyed MEDHOST’s system. There were a ton of...

Dec 2020
||
(0)
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Director

The decision to move to MEDHOST's system was 100% based on cost. We probably saved money because of...

Dec 2020
||
(0)
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Manager

I did SQL training through MEDHOST, and they did very well. The training was a five-day course...

Dec 2020
||
(0)
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Manager

MEDHOST is not so good with interoperability because we were trying to get more integration with...

Dec 2020
||
(0)
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Manager

We don’t have all the functionality that MEDHOST has. If we had the whole package, the system would...

Dec 2020
||
(0)
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Manager

Our MEDHOST person is really good. That person gets back to us very quickly.

Dec 2020
||
(0)
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VP/Other Executive

The price of the system can't be beat. I would probably buy it again, but I would negotiate better...

Dec 2020
||
(0)
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VP/Other Executive

The people the vendor has on their support line are in the clinical department, but they are not...

Dec 2020
||
(0)
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VP/Other Executive

I know the vendor's people, and I have worked with them. I know the vendor has good management...

Dec 2020
||
(0)
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Manager

The solution had a good flow. There were rarely any big, difficult technicalities. The system seemed...

Dec 2020
||
(0)
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Manager

I would not use the system if it were my choice. MEDHOST’s customer service is absolutely no good. I...

Dec 2020
||
(0)
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Manager

On the health information side with deficiency management, what MEDHOST has is not accurate. I have...

Dec 2020
||
(0)
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Manager

My big problem with MEDHOST is their support, and they nickel-and-dime for everything, even the...

Dec 2020
||
(0)
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Manager

When it comes to integration with MEDHOST, it is really left up to us to interpret their...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

Integration is an issue with MEDHOST. The process has been long, and we have problems with things...

Dec 2020
||
(0)
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Manager

MEDHOST’s people are very good to work with. Our account manager is great. If we have issues, we can...

Dec 2020
||
(0)
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Manager

If we do something, MEDHOST usually charges us an interface fee. They work with us to bring down...

Dec 2020
||
(0)
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Manager

The vendor’s functionality is getting better. When they upgrade, they always get a little better...

Dec 2020
||
(0)
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Manager

The system is expensive, but I like it. It has been good. We are adding some modules from MEDHOST,...

Dec 2020
||
(0)
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CMO

MEDHOST Enterprise Clinicals is a system that literally nobody likes. It has a lot of challenges....

Oct 2020
||
(0)
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CMO

The medication reconciliation is very bad. From the doctor's side, the ordering is very bad too. We...

Oct 2020
||
(0)
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CMO

The system is very slow, even though MEDHOST went cloud based. We don't use other software solutions...

Oct 2020
||
(0)
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CMO

I don't call in much. But when I have called in, I have often had to leave messages and get called...

Oct 2020
||
(0)
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