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Thank you !

Access info about Acute Care EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)


MEDHOST Enterprise Clinicals Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
Subject Expert

Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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Director

Functionality and Upgrades

We switched to MEDHOST Direct, and it has not gone well. It is supposed to be faster and more...

Jan 2021
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Director

Relationship

MEDHOST doesn’t keep their promises. There is a problem that we have been working on for an extended...

Jan 2021
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CIO

ROI / Cost (care and feeding)

We really don’t get any enhancements to speak of unless there are dollars associated with them....

Jan 2021
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CIO

Interfacing and Integration

The tool is not very interoperable. In this day and age, MEDHOST is usually lagging behind everybody...

Jan 2021
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CIO

Future Outlook

We have been desperately trying to find a replacement for MEDHOST. We signed again with them years...

Jan 2021
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CIO

Service and Support

MEDHOST did help this year. They notified me that we needed to work on the same area that I have...

Jan 2021
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Director

Functionality and Upgrades

Our previous system was much more user friendly and easy to use. MEDHOST’s solution is not user...

Dec 2020
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Director

Functionality and Upgrades

We enjoyed our last system a lot more than we have enjoyed MEDHOST’s system. There were a ton of...

Dec 2020
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Director

Win/Loss - Why they were selected (by current clients)

The decision to move to MEDHOST's system was 100% based on cost. We probably saved money because of...

Dec 2020
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Manager

Implementation and Training

I did SQL training through MEDHOST, and they did very well. The training was a five-day course...

Dec 2020
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Manager

Interfacing and Integration

MEDHOST is not so good with interoperability because we were trying to get more integration with...

Dec 2020
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Manager

Functionality and Upgrades

We don’t have all the functionality that MEDHOST has. If we had the whole package, the system would...

Dec 2020
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Manager

Service and Support

Our MEDHOST person is really good. That person gets back to us very quickly.

Dec 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The price of the system can't be beat. I would probably buy it again, but I would negotiate better...

Dec 2020
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VP/Other Executive

Service and Support

The people the vendor has on their support line are in the clinical department, but they are not...

Dec 2020
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VP/Other Executive

Service and Support

I know the vendor's people, and I have worked with them. I know the vendor has good management...

Dec 2020
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Manager

Functionality and Upgrades

The solution had a good flow. There were rarely any big, difficult technicalities. The system seemed...

Dec 2020
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Manager

Service and Support

I would not use the system if it were my choice. MEDHOST’s customer service is absolutely no good. I...

Dec 2020
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Manager

Functionality and Upgrades

On the health information side with deficiency management, what MEDHOST has is not accurate. I have...

Dec 2020
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Manager

Functionality and Upgrades

My big problem with MEDHOST is their support, and they nickel-and-dime for everything, even the...

Dec 2020
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Manager

Service and Support

When it comes to integration with MEDHOST, it is really left up to us to interpret their...

Dec 2020
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Manager

Interfacing and Integration

Integration is an issue with MEDHOST. The process has been long, and we have problems with things...

Dec 2020
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Manager

Service and Support

MEDHOST’s people are very good to work with. Our account manager is great. If we have issues, we can...

Dec 2020
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Manager

ROI / Cost (care and feeding)

If we do something, MEDHOST usually charges us an interface fee. They work with us to bring down...

Dec 2020
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Manager

Functionality and Upgrades

The vendor’s functionality is getting better. When they upgrade, they always get a little better...

Dec 2020
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Manager

Functionality and Upgrades

The system is expensive, but I like it. It has been good. We are adding some modules from MEDHOST,...

Dec 2020
(0)
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CMO

Functionality and Upgrades

MEDHOST Enterprise Clinicals is a system that literally nobody likes. It has a lot of challenges....

Oct 2020
(0)
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CMO

Functionality and Upgrades

The medication reconciliation is very bad. From the doctor's side, the ordering is very bad too. We...

Oct 2020
(0)
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CMO

Functionality and Upgrades

The system is very slow, even though MEDHOST went cloud based. We don't use other software solutions...

Oct 2020
(0)
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CMO

Service and Support

I don't call in much. But when I have called in, I have often had to leave messages and get called...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

There is some nickel-and-diming from MEDHOST, and the system is just overpriced. I would tell...

Oct 2020
(0)
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Director

Implementation and Training

Where MEDHOST could do better in their implementations is communication and resources. There is...

Oct 2020
(0)
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Director

Functionality and Upgrades

MEDHOST Enterprise Clinicals’ biggest weakness is the lack of efficiency. There are too many clicks,...

Oct 2020
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COO

Other Observations & Comments

Once an organization gest an EHR, they are locked in. It is hard to change. I think there are better...

Aug 2020
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COO

Implementation and Training

MEDHOST offers some webinars for free. But for substantial training, we have to pay a lot of money....

Aug 2020
(0)
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COO

Functionality and Upgrades

There is a side of the system for physicians and a side for nurses, but not everything the...

Aug 2020
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COO

ROI / Cost (care and feeding)

Our COVID-19 reporting is required by the federal and state governments, and we do that reporting...

Aug 2020
(0)
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COO

Service and Support

For support, we put in a ticket or call our account manager. MEDHOST closes cases on us. They need...

Aug 2020
(0)
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Director

Relationship

MEDHOST tries to keep their promises, but there are some frustrations on the back end with them not...

Jul 2020
(0)
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Director

Implementation and Training

MEDHOST’s training is fine. MEDHOST Enterprise Clinicals is an easy system. We know it, and we teach...

Jul 2020
(0)
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Director

Functionality and Upgrades

MEDHOST is satisfactory when it comes to driving tangible outcomes, but we have to keep doing our...

Jul 2020
(0)
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CEO/President

Service and Support

MEDHOST has been very patient with us. We had given MEDHOST notice when we were going to go forward...

Jun 2020
(0)
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CEO/President

Service and Support

MEDHOST has increased their system’s capability to interface with other systems, so they have...

Jun 2020
(0)
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CEO/President

Other Observations & Comments

Our primary driver for leaving was we felt like it was imperative that we get to a unified platform;...

Jun 2020
(0)
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CEO/President

Service and Support

I’ve never really had any interaction with MEDHOST’s executive team other than the sales rep. And...

Jun 2020
(0)
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Manager

Functionality and Upgrades

We have been on the system for many years, and MEDHOST has made some pretty significant strides in...

Jun 2020
(0)
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Director

Functionality and Upgrades

There is always something to improve, but I am pretty content with the product. We have the ability...

Apr 2020
(0)
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Director

Service and Support

The vendor's support seems good. With the support staff we have, we get blanket support. We call the...

Apr 2020
(0)
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Director

Relationship

The vendor has done pretty well at keeping their promises. We had an on-site visit, and the vendor...

Apr 2020
(0)
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Director

Technology

We are never going to go away from MEDHOST, but I am not going to say that moving from the product...

Apr 2020
(0)
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Director

Functionality and Upgrades

I have been called an optimist, and I like to see the bright side. But when one of my colleagues has...

Apr 2020
(0)
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Director

Interfacing and Integration

The vendor will have to adapt to meet our integration and interoperability goals. It takes a while...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

We feel like we are getting better support right now, so we are getting our money's worth instead of...

Mar 2020
(0)
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Director

Service and Support

The support is one of the issues that we have been having with the vendor. Oftentimes, we have...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

We have been having a lot of issues for a little while, and I am not getting much of a resolution...

Mar 2020
(0)
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Director

Relationship

We are a direct customer of MEDHOST, and that helps us because we don't have to worry about updates;...

Mar 2020
(0)
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