Merge PACS Commentary
Filtered view: (Small - Under 300K Studies)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship
If an organization has issues past five in the evening, the vendor's tech support will roll over to...
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Loyalty
We are not looking at any sort of AI for the system. We are using third-party products, and we...
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Loyalty, Value
Merge PACS has left a bad taste in our mouth. We are also behind when it comes to having the capital...
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Relationship
If we were to have a major and obscure issue with Merge PACS, I am not comfortable saying that the...
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Operations
The transition to Merge PACS hasn’t gone smoothly. It has been much harder than anticipated. It is...
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Operations
The radiologist’s schedules are already very tight, and it’s difficult to free up time for training....
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Loyalty, Operations
If someone is considering Merge PACS, my advice is to make sure all prior data is fully migrated...
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Operations, Product
Merge PACS does offer stability. It is pretty intuitive when it comes to training and getting anyone...
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Culture
The vendor is clearly making the effort. The original sales team is still involved and participates...
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Operations
For the implementation, the vendor provided on-site training for both radiologists and...
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Loyalty, Value
We evaluated other options but ultimately chose to stay with Merge PACS, largely because core...
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Product, Value
We have been using the system for years. The upgrades have been very incremental over that time, so...
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Relationship
We are able to see when the vendor is monitoring a situation or when they have remoted in to fix...
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Loyalty, Product
In the last year, we did a big upgrade. I believe we are on the latest version of Merge PACS today,...
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Product
There are some processes for making corrections. Our techs are human. If they make a mistake, the...
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Product
Technically, we are doing what we need to do. Even though we don't always like Merge PACS, we are...
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Operations
Since we went live with the product, we have had a few incidents that haven’t been good, especially...
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Relationship
There was an incident years ago that we still don't have a resolution to, and it is very...
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Value
I would rate the current product functionality a few points from the top of the scale, and that is...
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Relationship
I would buy Merge by Merative’s system again if it were the new version. In terms of the company and...
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Relationship, Product
Merge by Merative didn’t initially keep all their promises. We went with a big upgrade many years...
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Relationship
We asked for an enhancement from Merge by Merative many years ago, and they put it in the product...
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Loyalty, Product
Merge PACS could be better. In this day and age, with radiologists all over the world reading for...
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Product
I have loved Merge PACS for so long. We just did an upgrade, and the quality was great. There was no...
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Product
The positives of the solution are that Merge PACS is stable, highly configurable, and familiar to...
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Relationship
We have been with Merge for so long that we have built strong relationships. We have really...
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Relationship, Operations
Merge has to go through FDA approval for their upgrades. That is why we don't always get bug fixes...
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Product
Compared to other PACS that I have used, Merge PACS is easy to use. When users get in it, they won't...
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Loyalty, Product
There are just a couple of minor improvements that I would like in Merge PACS, but they will be...
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Relationship
The support from Merge by Merative is really good. If I call in and have issues, my questions get...
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Product
Merge PACS is very user-friendly. The way it looks is very simple, and it is straightforward in the...
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Relationship
As far as Merge PACS is concerned, support has been good. I would say the vendor's execution time is...
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Product
For the most part, the product works really well with all the applications that we have and all the...
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Relationship, Product
Merge by Merative is a good company. I like their products. They do push the cloud, but the...
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Product
Merge PACS is a PACS, so it has its ups and downs, but it has been stable. The doctors really don't...
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Relationship
For the most part, the vendor keeps their promises. That did change when they were acquired by...
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Operations, Product
I like everything about Merge PACS. It is very user-friendly. I train a lot of physicians on it, and...
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Product
Some of the quality control stuff in Merge PACS is daunting for everyday users, so Merge by Merative...
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Relationship
We are supposed to get notifications when stuff goes down. I get notifications, but I don't get them...
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Product
I have found that Merge's products are so configurable that there are sometimes issues with the...
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Relationship, Operations
For various reasons that were not Merge's fault, we weren't able to get our upgrades for the system...
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Operations
I have been happy with the vendor. They are very good. The vendor seems to come out with new things...
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Product
The system's layout could be a little better. There are a lot of customizations that we can do for...
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Relationship
The vendor has been great. Their representative and that person's ability to catch things and notify...
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Culture, Relationship
Since IBM sold Merge, things haven't been as good. The company that bought Merge didn't hit the...
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Loyalty
After talking to some other techs, I have found there is apparently some stuff out there that is...
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Culture, Value
The vendor is very good about not nickel-and-diming and using training hours to pay for something....
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Product
We work with several other facilities that also have Merge PACS, but we all have different versions....
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Relationship, Operations, Product
It is taking forever to get servers built. I don't know if that is a Merge issue or if there is just...
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Operations, Product
It is easy for end users to mess things up in Merge, but the product is pretty simple to use once we...
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Product
I love Merge PACS' flexibility and its ability for us to work with and integrate with things through...
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Loyalty, Product
Merge PACS has been incredibly helpful with us, but its look is a little dated, and it doesn't have...
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Product
For our radiology PACS, it would be nice to have the opportunity to make an improvement that would...
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Product
I like everybody and everything from the vendor. The vendor's technicians that I work with are...
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Loyalty, Product
Merge PACS can be as simple or as complicated as someone wants it to be. When we did have...
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Loyalty
We aren't unhappy with Merge, but we have started looking into newer, more cloud-based PACS. I'm...
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Loyalty, Relationship
Merge PACS is probably not the best system out there, but I have no complaints. Merge gives us...
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Commentary Summary
Comment Type Breakout