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Merge PACS Commentary
Filtered view: (Small - Under 300K Studies)

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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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Commentary Summary

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User Commentary

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Manager

Product, Value

We have been using the system for years. The upgrades have been very incremental over that time, so...

Nov 2025
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Manager

Relationship

We are able to see when the vendor is monitoring a situation or when they have remoted in to fix...

Nov 2025
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Manager

Loyalty, Product

In the last year, we did a big upgrade. I believe we are on the latest version of Merge PACS today,...

Nov 2025
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Manager

Product

There are some processes for making corrections. Our techs are human. If they make a mistake, the...

Nov 2025
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Manager

Product

Technically, we are doing what we need to do. Even though we don't always like Merge PACS, we are...

Nov 2025
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(0)
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Manager

Operations

Since we went live with the product, we have had a few incidents that haven’t been good, especially...

Nov 2025
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(0)
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Manager

Relationship

There was an incident years ago that we still don't have a resolution to, and it is very...

Nov 2025
||
(0)
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Manager

Value

I would rate the current product functionality a few points from the top of the scale, and that is...

Nov 2025
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(0)
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Manager

Relationship

I would buy Merge by Merative’s system again if it were the new version. In terms of the company and...

Nov 2025
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(0)
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Manager

Relationship, Product

Merge by Merative didn’t initially keep all their promises. We went with a big upgrade many years...

Nov 2025
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(0)
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VP/Other Executive

Relationship

We asked for an enhancement from Merge by Merative many years ago, and they put it in the product...

Nov 2025
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(0)
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VP/Other Executive

Loyalty, Product

Merge PACS could be better. In this day and age, with radiologists all over the world reading for...

Nov 2025
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(0)
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VP/Other Executive

Product

I have loved Merge PACS for so long. We just did an upgrade, and the quality was great. There was no...

Nov 2025
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(0)
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Manager

Product

The positives of the solution are that Merge PACS is stable, highly configurable, and familiar to...

Sep 2025
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(0)
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Manager

Relationship

We have been with Merge for so long that we have built strong relationships. We have really...

Sep 2025
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(0)
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Analyst/Coordinator

Relationship, Operations

Merge has to go through FDA approval for their upgrades. That is why we don't always get bug fixes...

Aug 2025
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(0)
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Analyst/Coordinator

Product

Compared to other PACS that I have used, Merge PACS is easy to use. When users get in it, they won't...

Aug 2025
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(0)
 Thank you  Helpful

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Manager

Loyalty, Product

There are just a couple of minor improvements that I would like in Merge PACS, but they will be...

Aug 2025
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(0)
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Manager

Relationship

The support from Merge by Merative is really good. If I call in and have issues, my questions get...

Aug 2025
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(0)
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Manager

Product

Merge PACS is very user-friendly. The way it looks is very simple, and it is straightforward in the...

Aug 2025
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(0)
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Manager

Relationship

As far as Merge PACS is concerned, support has been good. I would say the vendor's execution time is...

Aug 2025
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(0)
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Manager

Product

For the most part, the product works really well with all the applications that we have and all the...

Aug 2025
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(0)
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Manager

Relationship, Product

Merge by Merative is a good company. I like their products. They do push the cloud, but the...

Aug 2025
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(0)
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Manager

Product

Merge PACS is a PACS, so it has its ups and downs, but it has been stable. The doctors really don't...

Aug 2025
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(0)
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Manager

Relationship

For the most part, the vendor keeps their promises. That did change when they were acquired by...

Aug 2025
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(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

I like everything about Merge PACS. It is very user-friendly. I train a lot of physicians on it, and...

Aug 2025
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(0)
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Analyst/Coordinator

Product

Some of the quality control stuff in Merge PACS is daunting for everyday users, so Merge by Merative...

Aug 2025
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(0)
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Analyst/Coordinator

Relationship

We are supposed to get notifications when stuff goes down. I get notifications, but I don't get them...

Aug 2025
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(0)
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Manager

Product

I have found that Merge's products are so configurable that there are sometimes issues with the...

Aug 2025
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(0)
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Manager

Relationship, Operations

For various reasons that were not Merge's fault, we weren't able to get our upgrades for the system...

Aug 2025
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(0)
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Manager

Operations

I have been happy with the vendor. They are very good. The vendor seems to come out with new things...

Jul 2025
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(0)
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Manager

Product

The system's layout could be a little better. There are a lot of customizations that we can do for...

Jul 2025
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(0)
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Manager

Relationship

The vendor has been great. Their representative and that person's ability to catch things and notify...

Jul 2025
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(0)
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Analyst/Coordinator

Culture, Relationship

Since IBM sold Merge, things haven't been as good. The company that bought Merge didn't hit the...

Jul 2025
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(0)
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Analyst/Coordinator

Loyalty

After talking to some other techs, I have found there is apparently some stuff out there that is...

Jul 2025
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(0)
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Analyst/Coordinator

Culture, Value

The vendor is very good about not nickel-and-diming and using training hours to pay for something....

Jul 2025
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(0)
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Analyst/Coordinator

Product

We work with several other facilities that also have Merge PACS, but we all have different versions....

Jul 2025
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(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Operations, Product

It is taking forever to get servers built. I don't know if that is a Merge issue or if there is just...

Jul 2025
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(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

It is easy for end users to mess things up in Merge, but the product is pretty simple to use once we...

Jul 2025
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(0)
 Thank you  Helpful

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CIO

Product

I love Merge PACS' flexibility and its ability for us to work with and integrate with things through...

Jun 2025
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(0)
 Thank you  Helpful

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CIO

Loyalty, Product

Merge PACS has been incredibly helpful with us, but its look is a little dated, and it doesn't have...

Jun 2025
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(0)
 Thank you  Helpful

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Manager

Product

For our radiology PACS, it would be nice to have the opportunity to make an improvement that would...

Jun 2025
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(0)
 Thank you  Helpful

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Manager

Product

I like everybody and everything from the vendor. The vendor's technicians that I work with are...

Jun 2025
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(0)
 Thank you  Helpful

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Manager

Loyalty, Product

Merge PACS can be as simple or as complicated as someone wants it to be. When we did have...

Jun 2025
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(0)
 Thank you  Helpful

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Manager

Loyalty

We aren't unhappy with Merge, but we have started looking into newer, more cloud-based PACS. I'm...

May 2025
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Merge PACS is probably not the best system out there, but I have no complaints. Merge gives us...

May 2025
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(0)
 Thank you  Helpful

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Manager

Operations

I like how the vendor does their training. The vendor does something they call Tuesdays with Merge....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The vendor's support is good. We are always getting something, and Merge PACS is very easy to use....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We always joke about this, but it is true. Every upgrade for Merge PACS will fix one thing and break...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The vendor charges for everything. We can't use a deletion policy with Merge PACS without getting...

May 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Value

The vendor should switch to a zero-footprint viewer completely if they can, because Merge PACS is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In our department, we don't really ask for promises, and we don't really need to. We never hold the...

Apr 2025
||
(0)
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Manager

Product

I would definitely recommend Merge PACS for a small practice or a standalone specialty practice....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We don't require training often, but when we do, we just issue a purchase order to the vendor's...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Culture, Value

I have limited knowledge, but from what I can tell, our organization is getting a bargain on Merge...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Merge PACS never really gave me any trouble. In my role, I am happy with the system's back end...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty

Merge PACS is definitely going to go away. It is going to be merged with another PACS that we use in...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

We jumped from an older version of the solution to this version, and it was just a little bit of a...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Culture, Value

For a long time, we were told by the vendor that we would be able to delete studies in Merge PACS...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Value

It is hard for me to say we are getting our money's worth with Merge PACS because it is just so expensive....

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Product

I am pretty happy with the Merge PACS system. In talking to other people out there, they have more...

Apr 2025
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(0)
 Thank you  Helpful

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Manager

Relationship

The vendor does a good job; they have monitors and alerts, and they watch things. I have a good...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

We don't have much executive involvement from the vendor. We only get them if we have an issue that...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Product

We generally don’t have any problems with upgrades for Merge PACS. However, the vendor's road map...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Operations

The vendor's training is terrible. All they have is a website with some PowerPoint presentations. We...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Product

The integration with Merge PACS is fine as far as restoring goes; basically, all I have to do is...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

The vendor's support on the PACS side has been excellent. The techs that we work with are good at...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Value

If we have issues, the vendor sometimes tries to sweeten the pot by saying that they would normally...

Apr 2025
||
(0)
 Thank you  Helpful

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CIO

Relationship, Value

Merative tries to be a good partner. They are responsive and approach things with a sense of...

Feb 2025
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(0)
 Thank you  Helpful

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CIO

Operations, Product

Merative's product works well. It works fine in the integration environment. The vendor's training...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

If I were to buy something right now, I would probably buy something other than Merge PACS. At the...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

Our relationship with Merative is going okay. I wouldn't write home about it. We are not on a war...

Feb 2025
||
(0)
 Thank you  Helpful

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Director

Relationship

The vendor doesn't keep all their promises. They have more challenges than the other vendors because...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The small things that we request from the vendor are usually not covered under our support agreement...

Feb 2025
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

There is a dark shadow over Merge PACS related to product releases, communication, and...

Feb 2025
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

I would not recommend Merge PACS to any of my friends or colleagues. The vendor's project management...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are considering leaving Merge PACS because there is not a lot of need for the system in our...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have been with Merge for years. Our relationship has grown during those years, and we have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Merge PACS is a great PACS for a small facility like ours. The user interface is more complicated...

Jan 2025
||
(0)
 Thank you  Helpful

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CEO/President

Operations

We recently attended the Merative user conference at the home office and found it to be informative....

Jan 2025
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty, Relationship

There was a time when we were starting to look around and I thought our Merge PACS days would be...

Jan 2025
||
(0)
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CEO/President

Relationship, Product

Merge PACS is good, and Merative has done a few things to improve the breast imaging tools. We have...

Jan 2025
||
(0)
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Related Reports
Perception
KLAS article icon
Imaging AI 2024
27 November 24    |   Jonathan Christensen and Monique Rasband
The number of FDA-approved AI solutions for imaging has ballooned to over 300 in recent years, and during that time, adoption of various solution types (AI platforms, operational/reporting AI, and pixel AI) has also increased dramatically. Just over 50% of surveyed organizations are starting to use AI algorithms for at least one imaging use case—a significant jump from 2018, when 17% of interviewed organizations were piloting or live with an AI solution. To understand the prevalence of imaging AI adoption, this report draws from interviews with 206 US-based organizations (about 25% are imaging groups; remainder are health systems) and shares an early look at which solutions are most used and considered in this crowded market. Note that this report doesn’t explore customer satisfaction with AI solutions; KLAS intends to address this in future research. Note: This report focuses on AI used for diagnostic imaging, workflow triage, and other imaging-specific use cases. It does not cover general AI tools, including those used for ambient speech or voice recognition.
Perception
KLAS article icon
Imaging in the Cloud 2024
04 June 24    |   Monique Rasband and Sidney Tate
The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.



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