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Merge PACS Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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Commentary Summary

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User Commentary

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Manager

Loyalty, Value

The vendor should switch to a zero-footprint viewer completely if they can, because Merge PACS is...

Apr 2025
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Manager

Relationship

In our department, we don't really ask for promises, and we don't really need to. We never hold the...

Apr 2025
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Manager

Product

I would definitely recommend Merge PACS for a small practice or a standalone specialty practice....

Apr 2025
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Manager

Operations

We don't require training often, but when we do, we just issue a purchase order to the vendor's...

Apr 2025
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Manager

Culture, Value

I have limited knowledge, but from what I can tell, our organization is getting a bargain on Merge...

Apr 2025
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Manager

Loyalty, Product

Merge PACS never really gave me any trouble. In my role, I am happy with the system's back end...

Apr 2025
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Manager

Loyalty

Merge PACS is definitely going to go away. It is going to be merged with another PACS that we use in...

Apr 2025
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Manager

Loyalty, Product

We jumped from an older version of the solution to this version, and it was just a little bit of a...

Apr 2025
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Manager

Culture, Value

For a long time, we were told by the vendor that we would be able to delete studies in Merge PACS...

Apr 2025
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Manager

Value

It is hard for me to say we are getting our money's worth with Merge PACS because it is just so expensive....

Apr 2025
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Manager

Product

I am pretty happy with the Merge PACS system. In talking to other people out there, they have more...

Apr 2025
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Manager

Relationship

The vendor does a good job; they have monitors and alerts, and they watch things. I have a good...

Apr 2025
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Manager

Relationship

We don't have much executive involvement from the vendor. We only get them if we have an issue that...

Apr 2025
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Manager

Product

We generally don’t have any problems with upgrades for Merge PACS. However, the vendor's road map...

Apr 2025
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Manager

Operations

The vendor's training is terrible. All they have is a website with some PowerPoint presentations. We...

Apr 2025
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Manager

Product

The integration with Merge PACS is fine as far as restoring goes; basically, all I have to do is...

Apr 2025
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Manager

Relationship

The vendor's support on the PACS side has been excellent. The techs that we work with are good at...

Apr 2025
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(0)
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Manager

Value

If we have issues, the vendor sometimes tries to sweeten the pot by saying that they would normally...

Apr 2025
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CIO

Relationship, Value

Merative tries to be a good partner. They are responsive and approach things with a sense of...

Feb 2025
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(0)
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CIO

Operations, Product

Merative's product works well. It works fine in the integration environment. The vendor's training...

Feb 2025
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(0)
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CIO

Loyalty, Value

If I were to buy something right now, I would probably buy something other than Merge PACS. At the...

Feb 2025
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CIO

Loyalty, Relationship

Our relationship with Merative is going okay. I wouldn't write home about it. We are not on a war...

Feb 2025
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(0)
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Director

Relationship

The vendor doesn't keep all their promises. They have more challenges than the other vendors because...

Feb 2025
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(0)
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Director

Value

The small things that we request from the vendor are usually not covered under our support agreement...

Feb 2025
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(0)
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Director

Relationship, Product

There is a dark shadow over Merge PACS related to product releases, communication, and...

Feb 2025
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(0)
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Director

Relationship, Operations

I would not recommend Merge PACS to any of my friends or colleagues. The vendor's project management...

Feb 2025
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(0)
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Director

Loyalty

We are considering leaving Merge PACS because there is not a lot of need for the system in our...

Feb 2025
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(0)
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Manager

Relationship

We have been with Merge for years. Our relationship has grown during those years, and we have...

Jan 2025
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(0)
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Manager

Product

Merge PACS is a great PACS for a small facility like ours. The user interface is more complicated...

Jan 2025
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(0)
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CEO/President

Operations

We recently attended the Merative user conference at the home office and found it to be informative....

Jan 2025
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(0)
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CEO/President

Loyalty, Relationship

There was a time when we were starting to look around and I thought our Merge PACS days would be...

Jan 2025
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(0)
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CEO/President

Relationship, Product

Merge PACS is good, and Merative has done a few things to improve the breast imaging tools. We have...

Jan 2025
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(0)
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Manager

Product

Merative needs to work on integration with third parties. Based on the way the market is going, the...

Dec 2024
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(0)
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Manager

Product

The viewer is Merative's strong suit. I think it is a really good product, and it offers a lot of...

Dec 2024
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(0)
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Analyst/Coordinator

Product

I particularly like the color features that Merge PACS has, but I know other people like...

Nov 2024
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(0)
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Analyst/Coordinator

Product

It would be nice if it were easier to assign the blocks in Merge PACS for facilities so that we...

Nov 2024
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(0)
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CIO

Relationship

Merative is in their second year of owning the company, and we have not had a whole lot of...

Oct 2024
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(0)
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CIO

Operations

If someone were considering going with Merge PACS, my advice would be to sit down with their...

Oct 2024
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(0)
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CIO

Relationship, Operations

I would like Merative to put a training program in place for customers. That way, if a customer...

Oct 2024
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(0)
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CIO

Loyalty, Product

Merge PACS is fairly reliable. We have been using it for years. But it feels dated. There is a lot...

Oct 2024
||
(0)
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CIO

Operations

Training has been condensed since the vendor became Merative. It is incredibly basic and short and...

Oct 2024
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(0)
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CIO

Loyalty, Value

I like how configurable Merge PACS is. We almost fully support it ourselves. We have been using it...

Oct 2024
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(0)
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Manager

Relationship

There are many good leaders who have been with the vendor for a long time, and I am happy about...

Sep 2024
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(0)
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Manager

Relationship

The vendor's team has been proactive about reaching out and checking in. Merative's support team has...

Sep 2024
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(0)
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Manager

Operations

We recently did a strong upgrade with training that matched our processes. I think it was the best...

Sep 2024
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(0)
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Manager

Relationship

The vendor's support is getting better, and we feel like some of the newer people who the vendor has...

Sep 2024
||
(0)
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Manager

Operations, Product

We recently did an upgrade. It was the best upgrade we have done since we started with Merge PACS....

Sep 2024
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have seen some changes recently. One thing I will credit the vendor with is that they try to fix...

Sep 2024
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(0)
 Thank you  Helpful

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Manager

Product

Once we got used to the workflow in Merge PACS, the work lists and the solution itself became fairly...

Sep 2024
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(0)
 Thank you  Helpful

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Manager

Product

I don't know whether this has anything particularly to do with our setup or whether this just...

Sep 2024
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(0)
 Thank you  Helpful

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Manager

Relationship

Merative could do further investigation into issues. This might not be even specific to Merge PACS,...

Sep 2024
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(0)
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Manager

Operations

It would probably be helpful to have more knowledgeable implementation specialists. I know that...

Sep 2024
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(0)
 Thank you  Helpful

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Manager

Operations

The planning and implementation for Merge PACS are all pretty quick and precise. Merative has been...

Jul 2024
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(0)
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Manager

Loyalty, Product

Merge PACS has been great. It has been very responsive. We have rarely had any downtime. We get our...

Jul 2024
||
(0)
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Manager

Relationship

Merative’s support is very proactive. A lot of times they are resolving things that I haven't had...

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Product

We reviewed a few new PACS solutions. There is a little more simplicity to some of the newer ones. I...

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Product

Merge PACS integrates with our RIS system, but it is the same vendor. It is integrated with the AI...

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Value

Merative avoids charging for every little thing. They have been very good to work with, and they...

Jul 2024
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(0)
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Manager

Product, Value

I like that Merge PACS is customizable for radiology and hemodynamics. Merative has done a great job...

Jun 2024
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(0)
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Manager

Operations, Product

With ease of use, there are some slight nuances that come with Merge PACS. I equate it to an iPhone...

Jun 2024
||
(0)
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Manager

Operations

The vendor is very hands on with upgrades. We are going through an implementation, and it is taking...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Merge PACS is an excellent product, and Merative is a great company to work with.

May 2024
||
(0)
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Manager

Product, Value

Things have been going pretty smoothly since we upgraded Merge PACS. We haven't really had a whole...

May 2024
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(0)
 Thank you  Helpful

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Manager

Relationship

Overall, the support seems to have gone down a little. A lot of times during the day, we call in,...

May 2024
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(0)
 Thank you  Helpful

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Manager

Loyalty, Product

With Merge PACS, the only issue we have that is kind of not resolved is an interface with our...

May 2024
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(0)
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Manager

Product

One of the holdups for our movement to the cloud is that Merative omitted a few items we needed...

May 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

We have a pretty good relationship with the people from Merative who are assigned to us. We talk to...

May 2024
||
(0)
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