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Merge PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Value

Merge's support has been better this year. I have also noticed that Merge isn't nickel-and-diming...

Dec 2025
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Manager

Operations

Our user groups are back, and our team has enjoyed the participation and education. We also...

Dec 2025
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Manager

Relationship

The vendor's executives are involved, and they seem to have a handle on how things are operating....

Dec 2025
||
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Manager

Loyalty, Relationship

I think Merge has good technology. They seem to be a bit behind, but they are working to catch up...

Dec 2025
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Manager

Loyalty, Relationship

We have been working with Merge on our strategy and talking through cloud, AI, and overall...

Dec 2025
||
(0)
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Director

Relationship

Merge by Merative has been having a better presence in building back the user group community. We...

Nov 2025
||
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Director

Loyalty

We are making a small shift to the cloud but are taking our time to do it. We are a large...

Nov 2025
||
(0)
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VP/Other Executive

Loyalty

We have been talking with Merge leaders about their strategies and road maps for moving to the cloud...

Nov 2025
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VP/Other Executive

Loyalty, Product

While we see Merge putting thought into moving to the cloud and integrating AI, we don't see a lot...

Nov 2025
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(0)
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VP/Other Executive

Relationship

Merge seems to be tightening their belt, and that often means an acquisition is coming. I don't know...

Nov 2025
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VP/Other Executive

Relationship, Product

Merge PACS is stable, and we rarely have any issues or incidents of downtime. Merge has really...

Nov 2025
||
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VP/Other Executive

Relationship

Merge's support team is good. It feels like the team is more stable and better trained than in the...

Nov 2025
||
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Manager

Culture, Value

For us, the biggest issue with Merge is the cost involved in doing any project with them. Merge...

Nov 2025
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Manager

Product

Merge PACS doesn't operate like a dedicated mammography viewer. It cannot automatically distribute...

Nov 2025
||
(0)
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Manager

Relationship

Merge's off-hours support is offshore, and the offshore staff members aren't as knowledgeable about...

Nov 2025
||
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Manager

Product

Merge PACS has an excellent worklist configuration. It allows a large amount of flexibility for...

Nov 2025
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Manager

Operations

Merge's training runs over a multiple-day period for PACS administrators. Then, organizations have...

Nov 2025
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Manager

Loyalty

The main reason I wouldn't buy Merge PACS again is that it has two separate databases. One is for...

Nov 2025
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Manager

Operations

I feel comfortable with the implementations that we do for Merge PACS. The system is very strong and...

Nov 2025
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(0)
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Manager

Operations

I would like to see Merge change their number of trainers for implementations. We do so much that we...

Nov 2025
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Manager

Product

The quality of Merge PACS' product is quite high. The vendor has a couple of opportunities with how...

Nov 2025
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Manager

Relationship

Merge usually tries to get ahead of things. Every once in a while, we will wish that they had done...

Nov 2025
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Manager

Loyalty, Value

We have strategically moved on to Merge's platform because it meets a series of needs. In...

Nov 2025
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Manager

Product

There is nothing that I specifically like about the PACS off the top of my head. It is an okay PACS....

Nov 2025
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(0)
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Manager

Operations

The implementation was very much less than perfect. I don't know whether that really reflects on the...

Nov 2025
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Manager

Relationship

Due to our type of organization, we are constantly asking for changes and requesting different...

Nov 2025
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Manager

Relationship

There are so many pieces to the PACS. Something is failing constantly. There is just always...

Nov 2025
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(0)
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Manager

Relationship

To improve the system’s functionality, Merge by Merative could listen to the customer. There are...

Nov 2025
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Manager

Relationship

The vendor could be better prepared. When they plan downtime, they need to be more accurate on their...

Nov 2025
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(0)
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Manager

Product, Value

We have been using the system for years. The upgrades have been very incremental over that time, so...

Nov 2025
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Manager

Relationship

We are able to see when the vendor is monitoring a situation or when they have remoted in to fix...

Nov 2025
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Manager

Loyalty, Product

In the last year, we did a big upgrade. I believe we are on the latest version of Merge PACS today,...

Nov 2025
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(0)
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Manager

Product

There are some processes for making corrections. Our techs are human. If they make a mistake, the...

Nov 2025
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Manager

Product

Technically, we are doing what we need to do. Even though we don't always like Merge PACS, we are...

Nov 2025
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Manager

Operations

Since we went live with the product, we have had a few incidents that haven’t been good, especially...

Nov 2025
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Manager

Relationship

There was an incident years ago that we still don't have a resolution to, and it is very...

Nov 2025
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Manager

Value

I would rate the current product functionality a few points from the top of the scale, and that is...

Nov 2025
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Manager

Relationship

I would buy Merge by Merative’s system again if it were the new version. In terms of the company and...

Nov 2025
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(0)
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Manager

Relationship, Product

Merge by Merative didn’t initially keep all their promises. We went with a big upgrade many years...

Nov 2025
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(0)
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Analyst/Coordinator

Product

Coming from another vendor's product, there are some extremely quirky things about Merge PACS that...

Nov 2025
||
(0)
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Analyst/Coordinator

Operations

We don't have any training. Something that drives me crazy is that Merge just sends product release...

Nov 2025
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(0)
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Analyst/Coordinator

Culture, Relationship

Merge absolutely doesn't keep all of their promises with Merge PACS. There were a lot of promises...

Nov 2025
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Analyst/Coordinator

Relationship

If I were asked whether I would buy Merge PACS again several years ago, I would have said absolutely...

Nov 2025
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Analyst/Coordinator

Product

Caching in the system is a huge issue that we deal with on a regular basis. Users have to have...

Nov 2025
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(0)
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Analyst/Coordinator

Product

Right now, everything from Merge works fine. Their products do what they need to do.

Nov 2025
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(0)
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Manager

Product

There are a lot of things that I like about Merge PACS, like how we can customize its worklists and...

Nov 2025
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(0)
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Manager

Product

When we are bringing up priors in Merge PACS, we have to base them on a body-part rule. A previous...

Nov 2025
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Manager

Product

There are a couple of things that we had in a previous version of Merge PACS that we lost in this...

Nov 2025
||
(0)
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VP/Other Executive

Relationship

We asked for an enhancement from Merge by Merative many years ago, and they put it in the product...

Nov 2025
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(0)
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VP/Other Executive

Loyalty, Product

Merge PACS could be better. In this day and age, with radiologists all over the world reading for...

Nov 2025
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(0)
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VP/Other Executive

Product

I have loved Merge PACS for so long. We just did an upgrade, and the quality was great. There was no...

Nov 2025
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(0)
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CMIO

Relationship

I think things are going very well. I believe my PACS team feels that the support is very good....

Oct 2025
||
(0)
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Manager

Product

The positives of the solution are that Merge PACS is stable, highly configurable, and familiar to...

Sep 2025
||
(0)
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Manager

Relationship

We have been with Merge for so long that we have built strong relationships. We have really...

Sep 2025
||
(0)
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Manager

Product

Merge PACS is pretty stable, and it does its job well enough. It meets our needs.

Sep 2025
||
(0)
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Manager

Product

Our techs have issues with navigating Merge PACS.

Sep 2025
||
(0)
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Manager

Operations

When we implemented Merge PACS, we went fast, and the vendor brought in a lot of people who gave us...

Sep 2025
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(0)
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Physician

Operations

Merge has done a good job with the implementation of Merge PACS. We have gone through a couple of...

Sep 2025
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(0)
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Physician

Product

Merge has done a really nice job with the integration of Merge PACS. The solution works well with...

Sep 2025
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(0)
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Manager

Product

We did a PACS upgrade in one of our environments awhile ago. And we just discovered something with...

Sep 2025
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(0)
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Manager

Relationship

When we ask Merge by Merative for new technology, they open up a ticket or a request to go to their...

Sep 2025
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(0)
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Manager

Operations

Merge by Merative is not great with training. It is challenging to get PACS training for the PACS...

Sep 2025
||
(0)
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Manager

Relationship

We do have Merge by Merative monitoring things. I would give them a pretty good score for their...

Sep 2025
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Manager

Product

I can't recommend Merge PACS. I'm not a fan of the PACS. There are other products that are tied to...

Sep 2025
||
(0)
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Manager

Loyalty, Product

I don't think Merge by Merative's technology has kept up with the current state of technology. It is...

Sep 2025
||
(0)
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Manager

Relationship, Product

For the PACS, Merge by Merative is a pain point. They don't reduce pain points. In one of our...

Sep 2025
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(0)
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Manager

Product

The interoperability with Merge PACS works as expected. And the PACS is pretty intuitive.

Sep 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

Merge has to go through FDA approval for their upgrades. That is why we don't always get bug fixes...

Aug 2025
||
(0)
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Analyst/Coordinator

Product

Compared to other PACS that I have used, Merge PACS is easy to use. When users get in it, they won't...

Aug 2025
||
(0)
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Director

Operations

The vendor's implementation team needs to know Merge PACS well enough to be able to highlight the...

Aug 2025
||
(0)
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Director

Operations

We are still early on in the implementation of Merge PACS, and there was a lot of change introduced...

Aug 2025
||
(0)
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Director

Loyalty, Relationship

In the initial discussion we had with the vendor, there were things that we heard Merge PACS could...

Aug 2025
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(0)
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Manager

Relationship, Product

With Merge PACS, we like the fact that our IT department can make changes to worklist configurations...

Aug 2025
||
(0)
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Manager

Product

Merge PACS is a little easier to support than other Merge products. The vendor's monitoring system...

Aug 2025
||
(0)
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Manager

Loyalty, Product

There is an assignment engine in the system that looks at credentialing, location, and things like...

Aug 2025
||
(0)
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Manager

Loyalty, Product

Merge now claims to have a much larger test environment. We are excited about that upgrade. The...

Aug 2025
||
(0)
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Manager

Loyalty, Product

There are just a couple of minor improvements that I would like in Merge PACS, but they will be...

Aug 2025
||
(0)
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Manager

Relationship

The support from Merge by Merative is really good. If I call in and have issues, my questions get...

Aug 2025
||
(0)
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Manager

Product

Merge PACS is very user-friendly. The way it looks is very simple, and it is straightforward in the...

Aug 2025
||
(0)
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Manager

Relationship

As far as Merge PACS is concerned, support has been good. I would say the vendor's execution time is...

Aug 2025
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Manager

Product

For the most part, the product works really well with all the applications that we have and all the...

Aug 2025
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(0)
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Manager

Relationship, Product

Merge by Merative is a good company. I like their products. They do push the cloud, but the...

Aug 2025
||
(0)
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Manager

Product

Merge PACS is a PACS, so it has its ups and downs, but it has been stable. The doctors really don't...

Aug 2025
||
(0)
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Manager

Relationship

For the most part, the vendor keeps their promises. That did change when they were acquired by...

Aug 2025
||
(0)
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Analyst/Coordinator

Operations, Product

I like everything about Merge PACS. It is very user-friendly. I train a lot of physicians on it, and...

Aug 2025
||
(0)
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Analyst/Coordinator

Product

Some of the quality control stuff in Merge PACS is daunting for everyday users, so Merge by Merative...

Aug 2025
||
(0)
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Analyst/Coordinator

Relationship

We are supposed to get notifications when stuff goes down. I get notifications, but I don't get them...

Aug 2025
||
(0)
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Manager

Loyalty, Relationship, Product

All across the board, Merge PACS has most of the tools we need, and the vendor is actively...

Aug 2025
||
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Manager

Product

Right now, we have to be reactive to the point that we have staff members refreshing multiple pages...

Aug 2025
||
(0)
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Manager

Relationship, Product

When comparing the abilities of vendors in this space, I would say that Merge by Merative is up...

Aug 2025
||
(0)
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Manager

Product

I have found that Merge's products are so configurable that there are sometimes issues with the...

Aug 2025
||
(0)
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Manager

Relationship, Operations

For various reasons that were not Merge's fault, we weren't able to get our upgrades for the system...

Aug 2025
||
(0)
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Director

Value

I like that the product is inexpensive and still on premises. Since I don't run my own radiologists,...

Aug 2025
||
(0)
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Director

Value

We bought computers from Merge because the PACS is a special beast. We assumed that if we bought...

Aug 2025
||
(0)
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Director

Relationship, Product

Merge needs to do better blocking and tackling. Merge also won't fix the things that were broken in...

Aug 2025
||
(0)
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Director

Relationship, Operations, Product

We consistently have something that doesn't work right. The vendor is generally available. When we...

Aug 2025
||
(0)
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Director

Product, Value

The product is becoming a utility as opposed to something that is of strategic value to us. We...

Aug 2025
||
(0)
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Manager

Operations

I have been happy with the vendor. They are very good. The vendor seems to come out with new things...

Jul 2025
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(0)
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Manager

Product

The system's layout could be a little better. There are a lot of customizations that we can do for...

Jul 2025
||
(0)
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Manager

Relationship

The vendor has been great. Their representative and that person's ability to catch things and notify...

Jul 2025
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(0)
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Manager

Relationship, Operations

As far as the implementation goes, I don't think Merge's project management is very strong. I feel...

Jul 2025
||
(0)
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Manager

Relationship

What I don't like about Merge is the support because when we have issues or downtime, we need Merge...

Jul 2025
||
(0)
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Manager

Relationship

Overall, for the quality of the product, my team says there are some tools that come standard with...

Jul 2025
||
(0)
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Manager

Loyalty, Product

I do like that we have Merge PACS stable right now. The product is good. All PACS products are going...

Jul 2025
||
(0)
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Manager

Value

I do feel like we are charged for every little thing. If Merge looks at the system, we get a bill...

Jul 2025
||
(0)
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Analyst/Coordinator

Culture, Relationship

Since IBM sold Merge, things haven't been as good. The company that bought Merge didn't hit the...

Jul 2025
||
(0)
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Analyst/Coordinator

Loyalty

After talking to some other techs, I have found there is apparently some stuff out there that is...

Jul 2025
||
(0)
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Analyst/Coordinator

Culture, Value

The vendor is very good about not nickel-and-diming and using training hours to pay for something....

Jul 2025
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(0)
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Analyst/Coordinator

Product

We work with several other facilities that also have Merge PACS, but we all have different versions....

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

It is taking forever to get servers built. I don't know if that is a Merge issue or if there is just...

Jul 2025
||
(0)
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Analyst/Coordinator

Operations, Product

It is easy for end users to mess things up in Merge, but the product is pretty simple to use once we...

Jul 2025
||
(0)
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CIO

Loyalty, Relationship

Merge has been very slow to innovate to the latest functionality around platform, single viewers,...

Jul 2025
||
(0)
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Manager

Product

I would not buy Merge PACS again. The vendor is locking themselves into a model that makes things...

Jul 2025
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(0)
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Manager

Loyalty

We have used Merge PACS for years, and it works, but the vendor from years ago is not the vendor of...

Jul 2025
||
(0)
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Manager

Loyalty, Value

To score Merge higher for return on investment, I would need to see them give us some functionality...

Jul 2025
||
(0)
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CIO

Product

I love Merge PACS' flexibility and its ability for us to work with and integrate with things through...

Jun 2025
||
(0)
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CIO

Loyalty, Product

Merge PACS has been incredibly helpful with us, but its look is a little dated, and it doesn't have...

Jun 2025
||
(0)
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Manager

Product

For our radiology PACS, it would be nice to have the opportunity to make an improvement that would...

Jun 2025
||
(0)
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Manager

Product

I like everybody and everything from the vendor. The vendor's technicians that I work with are...

Jun 2025
||
(0)
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Manager

Loyalty, Product

Merge PACS can be as simple or as complicated as someone wants it to be. When we did have...

Jun 2025
||
(0)
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Manager

Operations

With Merge's implementations across the board when we were going live, we have not had smooth...

Jun 2025
||
(0)
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Manager

Product

Merge PACS does a good job of having good workflows, and that helps us a lot. There are a lot of...

Jun 2025
||
(0)
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Manager

Relationship

Merge has really been quite responsive. I like where their new product manager is. We have a good...

Jun 2025
||
(0)
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 or  to see details.

Manager

Loyalty

Our radiologists really dislike Merge PACS. We have a new product manager for Merge PACS who is...

Jun 2025
||
(0)
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Manager

Operations, Product

Before, when we upgraded with Merge, the system would be down. Part of that was on us, and we worked...

May 2025
||
(0)
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Manager

Loyalty

We are planning on going to the cloud, but our platform is currently stable, so there is no urgency...

May 2025
||
(0)
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 or  to see details.

Manager

Loyalty

We aren't unhappy with Merge, but we have started looking into newer, more cloud-based PACS. I'm...

May 2025
||
(0)
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Manager

Loyalty, Relationship

Merge PACS is probably not the best system out there, but I have no complaints. Merge gives us...

May 2025
||
(0)
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Manager

Operations

I like how the vendor does their training. The vendor does something they call Tuesdays with Merge....

May 2025
||
(0)
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 or  to see details.

Manager

Relationship, Operations

The vendor's support is good. We are always getting something, and Merge PACS is very easy to use....

May 2025
||
(0)
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 or  to see details.

Manager

Value

We always joke about this, but it is true. Every upgrade for Merge PACS will fix one thing and break...

May 2025
||
(0)
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 or  to see details.

Manager

Value

The vendor charges for everything. We can't use a deletion policy with Merge PACS without getting...

May 2025
||
(0)
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Manager

Loyalty, Value

The vendor should switch to a zero-footprint viewer completely if they can, because Merge PACS is...

Apr 2025
||
(0)
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Manager

Relationship

In our department, we don't really ask for promises, and we don't really need to. We never hold the...

Apr 2025
||
(0)
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 or  to see details.

Manager

Product

I would definitely recommend Merge PACS for a small practice or a standalone specialty practice....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We don't require training often, but when we do, we just issue a purchase order to the vendor's...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

I have limited knowledge, but from what I can tell, our organization is getting a bargain on Merge...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Merge PACS never really gave me any trouble. In my role, I am happy with the system's back end...

Apr 2025
||
(0)
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 or  to see details.

Manager

Loyalty

Merge PACS is definitely going to go away. It is going to be merged with another PACS that we use in...

Apr 2025
||
(0)
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Manager

Loyalty, Product

We jumped from an older version of the solution to this version, and it was just a little bit of a...

Apr 2025
||
(0)
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Manager

Culture, Value

For a long time, we were told by the vendor that we would be able to delete studies in Merge PACS...

Apr 2025
||
(0)
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Manager

Value

It is hard for me to say we are getting our money's worth with Merge PACS because it is just so expensive....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I am pretty happy with the Merge PACS system. In talking to other people out there, they have more...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor does a good job; they have monitors and alerts, and they watch things. I have a good...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don't have much executive involvement from the vendor. We only get them if we have an issue that...

Apr 2025
||
(0)
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 or  to see details.

Manager

Product

We generally don’t have any problems with upgrades for Merge PACS. However, the vendor's road map...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Operations

The vendor's training is terrible. All they have is a website with some PowerPoint presentations. We...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The integration with Merge PACS is fine as far as restoring goes; basically, all I have to do is...

Apr 2025
||
(0)
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 or  to see details.

Manager

Relationship

The vendor's support on the PACS side has been excellent. The techs that we work with are good at...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

If we have issues, the vendor sometimes tries to sweeten the pot by saying that they would normally...

Apr 2025
||
(0)
 Thank you  Helpful

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CIO

Relationship, Value

Merative tries to be a good partner. They are responsive and approach things with a sense of...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

Merative's product works well. It works fine in the integration environment. The vendor's training...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

If I were to buy something right now, I would probably buy something other than Merge PACS. At the...

Feb 2025
||
(0)
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 or  to see details.

CIO

Loyalty, Relationship

Our relationship with Merative is going okay. I wouldn't write home about it. We are not on a war...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor doesn't keep all their promises. They have more challenges than the other vendors because...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The small things that we request from the vendor are usually not covered under our support agreement...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There is a dark shadow over Merge PACS related to product releases, communication, and...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I would not recommend Merge PACS to any of my friends or colleagues. The vendor's project management...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are considering leaving Merge PACS because there is not a lot of need for the system in our...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have been with Merge for years. Our relationship has grown during those years, and we have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Merge PACS is a great PACS for a small facility like ours. The user interface is more complicated...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

For overseas support, there is a communication barrier that makes things difficult. If we get on a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has onshore support and overnight, offshore support. The onshore support people are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We just upgraded Merge PACS. The main reason that we have Merge PACS is for integrations. Merge PACS...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

There are still features we need for Merge PACS that the vendor hasn’t released, including something...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

We recently attended the Merative user conference at the home office and found it to be informative....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

There was a time when we were starting to look around and I thought our Merge PACS days would be...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

Merge PACS is good, and Merative has done a few things to improve the breast imaging tools. We have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Things are going really well with Merative, and it feels like things are moving forward again for...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training from Merative has been getting better and feels more focused on our needs. I like...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Merative's support has been improving, and we see the quality and knowledge of the team improving.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Merge PACS is stable, and I can't think of any unplanned downtime in the last year or more. We have...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

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