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Merge PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty

We aren't unhappy with Merge, but we have started looking into newer, more cloud-based PACS. I'm...

May 2025
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(0)
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Manager

Loyalty, Relationship

Merge PACS is probably not the best system out there, but I have no complaints. Merge gives us...

May 2025
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(0)
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Manager

Operations

I like how the vendor does their training. The vendor does something they call Tuesdays with Merge....

May 2025
||
(0)
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Manager

Relationship, Operations

The vendor's support is good. We are always getting something, and Merge PACS is very easy to use....

May 2025
||
(0)
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Manager

Value

We always joke about this, but it is true. Every upgrade for Merge PACS will fix one thing and break...

May 2025
||
(0)
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Manager

Value

The vendor charges for everything. We can't use a deletion policy with Merge PACS without getting...

May 2025
||
(0)
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Manager

Loyalty, Value

The vendor should switch to a zero-footprint viewer completely if they can, because Merge PACS is...

Apr 2025
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(0)
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Manager

Relationship

In our department, we don't really ask for promises, and we don't really need to. We never hold the...

Apr 2025
||
(0)
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Manager

Product

I would definitely recommend Merge PACS for a small practice or a standalone specialty practice....

Apr 2025
||
(0)
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Manager

Operations

We don't require training often, but when we do, we just issue a purchase order to the vendor's...

Apr 2025
||
(0)
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Manager

Culture, Value

I have limited knowledge, but from what I can tell, our organization is getting a bargain on Merge...

Apr 2025
||
(0)
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Manager

Loyalty, Product

Merge PACS never really gave me any trouble. In my role, I am happy with the system's back end...

Apr 2025
||
(0)
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Manager

Loyalty

Merge PACS is definitely going to go away. It is going to be merged with another PACS that we use in...

Apr 2025
||
(0)
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Manager

Loyalty, Product

We jumped from an older version of the solution to this version, and it was just a little bit of a...

Apr 2025
||
(0)
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Manager

Culture, Value

For a long time, we were told by the vendor that we would be able to delete studies in Merge PACS...

Apr 2025
||
(0)
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Manager

Value

It is hard for me to say we are getting our money's worth with Merge PACS because it is just so expensive....

Apr 2025
||
(0)
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Manager

Product

I am pretty happy with the Merge PACS system. In talking to other people out there, they have more...

Apr 2025
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(0)
 Thank you  Helpful

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Manager

Relationship

The vendor does a good job; they have monitors and alerts, and they watch things. I have a good...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

We don't have much executive involvement from the vendor. We only get them if we have an issue that...

Apr 2025
||
(0)
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Manager

Product

We generally don’t have any problems with upgrades for Merge PACS. However, the vendor's road map...

Apr 2025
||
(0)
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Manager

Operations

The vendor's training is terrible. All they have is a website with some PowerPoint presentations. We...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Product

The integration with Merge PACS is fine as far as restoring goes; basically, all I have to do is...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

The vendor's support on the PACS side has been excellent. The techs that we work with are good at...

Apr 2025
||
(0)
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Manager

Value

If we have issues, the vendor sometimes tries to sweeten the pot by saying that they would normally...

Apr 2025
||
(0)
 Thank you  Helpful

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CIO

Relationship, Value

Merative tries to be a good partner. They are responsive and approach things with a sense of...

Feb 2025
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(0)
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CIO

Operations, Product

Merative's product works well. It works fine in the integration environment. The vendor's training...

Feb 2025
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(0)
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CIO

Loyalty, Value

If I were to buy something right now, I would probably buy something other than Merge PACS. At the...

Feb 2025
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(0)
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CIO

Loyalty, Relationship

Our relationship with Merative is going okay. I wouldn't write home about it. We are not on a war...

Feb 2025
||
(0)
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Director

Relationship

The vendor doesn't keep all their promises. They have more challenges than the other vendors because...

Feb 2025
||
(0)
 Thank you  Helpful

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Director

Value

The small things that we request from the vendor are usually not covered under our support agreement...

Feb 2025
||
(0)
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Director

Relationship, Product

There is a dark shadow over Merge PACS related to product releases, communication, and...

Feb 2025
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

I would not recommend Merge PACS to any of my friends or colleagues. The vendor's project management...

Feb 2025
||
(0)
 Thank you  Helpful

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Director

Loyalty

We are considering leaving Merge PACS because there is not a lot of need for the system in our...

Feb 2025
||
(0)
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Manager

Relationship

We have been with Merge for years. Our relationship has grown during those years, and we have...

Jan 2025
||
(0)
 Thank you  Helpful

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Manager

Product

Merge PACS is a great PACS for a small facility like ours. The user interface is more complicated...

Jan 2025
||
(0)
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Manager

Relationship

For overseas support, there is a communication barrier that makes things difficult. If we get on a...

Jan 2025
||
(0)
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Manager

Relationship

The vendor has onshore support and overnight, offshore support. The onshore support people are...

Jan 2025
||
(0)
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Manager

Loyalty, Product

We just upgraded Merge PACS. The main reason that we have Merge PACS is for integrations. Merge PACS...

Jan 2025
||
(0)
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Manager

Loyalty

There are still features we need for Merge PACS that the vendor hasn’t released, including something...

Jan 2025
||
(0)
 Thank you  Helpful

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CEO/President

Operations

We recently attended the Merative user conference at the home office and found it to be informative....

Jan 2025
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty, Relationship

There was a time when we were starting to look around and I thought our Merge PACS days would be...

Jan 2025
||
(0)
 Thank you  Helpful

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CEO/President

Relationship, Product

Merge PACS is good, and Merative has done a few things to improve the breast imaging tools. We have...

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Loyalty

Things are going really well with Merative, and it feels like things are moving forward again for...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Operations

The training from Merative has been getting better and feels more focused on our needs. I like...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

Merative's support has been improving, and we see the quality and knowledge of the team improving.

Dec 2024
||
(0)
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Director

Product

Merge PACS is stable, and I can't think of any unplanned downtime in the last year or more. We have...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Merative needs to work on integration with third parties. Based on the way the market is going, the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The viewer is Merative's strong suit. I think it is a really good product, and it offers a lot of...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

With the architecture of Merge PACS, we had, across all of our systems, just several minutes of...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Merative needs to be proactive instead of reactive. I would like to have dashboards and systems that...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Merative's training is awesome. They actually provided free training. For most vendors, we get a...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We have projects that are ongoing with Merative, and they are trying to push these projects through....

Nov 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Product

There are definitely some limitations with mammography and 3D mammograms in Merge PACS. Essentially,...

Nov 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

We have some frustrations with Merative. They are definitely not proactive; they are sort of...

Nov 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

I particularly like the color features that Merge PACS has, but I know other people like...

Nov 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

It would be nice if it were easier to assign the blocks in Merge PACS for facilities so that we...

Nov 2024
||
(0)
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Director

Relationship

Merative has a solid partnership and executive presence.

Nov 2024
||
(0)
 Thank you  Helpful

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CIO

Relationship

Merative is in their second year of owning the company, and we have not had a whole lot of...

Oct 2024
||
(0)
 Thank you  Helpful

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CIO

Operations

If someone were considering going with Merge PACS, my advice would be to sit down with their...

Oct 2024
||
(0)
 Thank you  Helpful

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CIO

Relationship, Operations

I would like Merative to put a training program in place for customers. That way, if a customer...

Oct 2024
||
(0)
 Thank you  Helpful

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CIO

Loyalty, Product

Merge PACS is fairly reliable. We have been using it for years. But it feels dated. There is a lot...

Oct 2024
||
(0)
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CIO

Operations

Training has been condensed since the vendor became Merative. It is incredibly basic and short and...

Oct 2024
||
(0)
 Thank you  Helpful

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CIO

Loyalty, Value

I like how configurable Merge PACS is. We almost fully support it ourselves. We have been using it...

Oct 2024
||
(0)
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Manager

Relationship

There are many good leaders who have been with the vendor for a long time, and I am happy about...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's team has been proactive about reaching out and checking in. Merative's support team has...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We recently did a strong upgrade with training that matched our processes. I think it was the best...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's support is getting better, and we feel like some of the newer people who the vendor has...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We recently did an upgrade. It was the best upgrade we have done since we started with Merge PACS....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have seen some changes recently. One thing I will credit the vendor with is that they try to fix...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Once we got used to the workflow in Merge PACS, the work lists and the solution itself became fairly...

Sep 2024
||
(0)
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Manager

Product

I don't know whether this has anything particularly to do with our setup or whether this just...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Merative could do further investigation into issues. This might not be even specific to Merge PACS,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

It would probably be helpful to have more knowledgeable implementation specialists. I know that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would not buy Merge PACS again. I don't like Merative's system. I have worked in other systems,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I don't have a lot of praise for Merge PACS. Part of that could be due to how it was designed here,...

Sep 2024
||
(0)
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 or  to see details.

Manager

Relationship

We have frequent calls with one of Merative's managers to discuss our issues. They are great about...

Sep 2024
||
(0)
 Thank you  Helpful

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Manager

Product

There are no issues with Merge PACS in terms of the quality of the studies. There are minimum...

Sep 2024
||
(0)
 Thank you  Helpful

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Manager

Culture

When Merge PACS was with Merge, it was terrible. That was a disaster, and the PACS was nothing like...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Doctors have asked for a million things, and we have a level of customization in Merge PACS that is...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Merative straightened themselves out over the last few years, and Merge PACS got a lot better. The...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Merge PACS is on the decline because they aren't handling tomosynthesis very well. Merative needs to...

Aug 2024
||
(0)
 Thank you  Helpful

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Manager

Value

There is a lot more functionality to Merge PACS that we don't need, but I don't know whether the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Merative has gotten better people on phone support, and while we haven’t had a big issue lately, we...

Aug 2024
||
(0)
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 or  to see details.

Manager

Product

Merative sometimes pulls upgrades off without a hitch, and sometimes they do not. Sometimes, things...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Merge PACS has gotten a lot better, but if I were going to build a PACS from scratch, I wouldn’t...

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship

Merge has good support once we get to the right people. I don't know whether the vendor is...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Merative has been adding some new features to the latest version of the PACS, so that has been good....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

On our last update, it felt like Merge was spread thin. Things were not as organized as they had...

Aug 2024
||
(0)
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 or  to see details.

Manager

Product

Merge PACS is reliable, stable, and easy for us to use. It is also fairly easy for our team to...

Jul 2024
||
(0)
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 or  to see details.

Manager

Loyalty

One thing we have appreciated about Merative is that they are keeping an open mind about AI and how...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

While we see Merge PACS as being a good product, we would like to see more development. It feels...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The support we have gotten from the vendor's team has been good, and the vendor's people are always...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The leaders who have been with Merative for a long time and who are still there are great. They work...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We have been using Merge PACS for quite a while now, and we have been through all of its phases and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The planning and implementation for Merge PACS are all pretty quick and precise. Merative has been...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Merge PACS has been great. It has been very responsive. We have rarely had any downtime. We get our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Merative’s support is very proactive. A lot of times they are resolving things that I haven't had...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We reviewed a few new PACS solutions. There is a little more simplicity to some of the newer ones. I...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Merge PACS integrates with our RIS system, but it is the same vendor. It is integrated with the AI...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Merative avoids charging for every little thing. They have been very good to work with, and they...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

It feels like the vendor's team is under a lot of pressure to hit certain numbers, and that always...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We saw some improvement with Merative once they broke off from IBM, but now we are starting to feel...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Merative's support team is good. They have people who want to do the right thing and help us....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Merge PACS does handle our volume. That is one strength. That does rule out some other vendors in...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Reliability, data integrity, and accessibility would be the main things Merative could improve on....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Our radiologists, who are the primary users of Merge PACS, would say they can do everything they...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I like that Merge PACS is customizable for radiology and hemodynamics. Merative has done a great job...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

With ease of use, there are some slight nuances that come with Merge PACS. I equate it to an iPhone...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor is very hands on with upgrades. We are going through an implementation, and it is taking...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Our radiologists were brought onto Merge PACS because that is the solution our organization already...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Merge PACS is part of our long-term plans. We haven't done an RFP anytime recently, so I don't know...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If anything, I would like to see functionality in Merge PACS to be able to follow up on problems...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would tell someone considering Merative that Merge PACS is a very usable application and that...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Merge PACS is an excellent product, and Merative is a great company to work with.

May 2024
||
(0)
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