SOUL MV (Global) (Mostly Brazil) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Product
What is going well with MV is the closeness of the executives and some product managers who want to...
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Loyalty, Product
The market is improving and creating new methodologies, remuneration models, and commercialization...
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Product
I think the financial process is still bad when it comes to bureaucratic processes for proposals and...
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Operations
I see a training model issue. I don’t see much thought about training new users, IT staff members,...
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Product
MV has great difficulty with integration. They don’t have something that has all of the APIs ready...
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Relationship, Product
If MV could improve their update process, that would help a lot. When we update to a new version,...
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Product
MV more or less delivers on their promises, but I have had a lot of difficulties with enhancements....
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Value
MV definitely charges for every little thing, and it has gotten worse. Charges have increased, and...
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Relationship, Product
MV doesn’t release their APIs to other vendors unless they join the MV Alliance. I get stuck a lot...
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Loyalty
The big issue is that in Brazil, the strongest players are really just MV or Tasy. We had some...
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Product, Value
What could be improved with SOUL MV is not so much the medical record itself but rather the...
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Loyalty, Relationship
MV more or less delivers on their promises. We always manage to create a solution either in...
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Product, Value
As far as integration goes, we have tools that aren’t certified, so we have to work with MV, but...
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Loyalty
Lately, we have been using the tools a bit more. We have gone deeper into some areas that we hadn’t...
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Loyalty, Product
For a general hospital with high complexity and several hundred beds, it is mandatory to have either...
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Operations
The financial cost of SOUL MV is very high. The implementation is very complex and time-consuming....
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Operations, Product
The ease of use is a strength of SOUL MV, and after implementation, the tool works well. It is...
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Product
One of the greatest opportunities for product improvement would be to make the reporting process and...
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Product
The vendor’s greatest strengths are their long-standing product and the experience with the...
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Operations
The vendor could improve their support with implementations, the usability, and the security. The...
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Relationship, Product
There are still degrees of improvement that need to be applied and that we have difficulty with.
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Value
The vendor tends to charge for every little thing. We already pay for the product, product...
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Relationship
The positive thing about MV was that they were a vendor that we managed to approach. We have had...
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Product
We have two lists of patients, one of inpatients and another of outpatients. MV's main product has...
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Relationship
MV has a second company called Healthcare Alliance that deals with the integrations. Everything is...
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Relationship
The vendor's people are empowered but not very resolutive.
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Loyalty, Product
In the Brazilian scenario, we have only two ERP vendors focused on the hospital environment, and one...
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Value
The people we prospect in the market face a lot of difficulty connecting to MV due to a business...
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Loyalty, Relationship, Product
SOUL MV meets most of our local needs, and I would recommend it. Every solution has its advantages...
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Loyalty, Operations, Product
MV needs to invest in a QA team, and they need to focus on support. They also need to test and...
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Culture, Value
The presentation of the product was wonderful. We all bought the idea for the tool. We spent the...
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Product
All our vendors are bad at integration, but we use other tools for that. This means that we don't...
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Operations
If we want to get more training MV, we can go in and take the courses they offer.
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Culture, Value
MV is not very organized with their charging. Our other vendor is better at this. MV usually sends...
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