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SOUL MV (Global) (Mostly Brazil) Commentary
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Everton Santos
SRU Manager
KLAS SRU Manager - Everton Santos
 
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User Commentary

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Manager

Product

We have practically no integration with SOUL MV because we have made almost everything work in the...

Jul 2024
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Manager

Product

On the SOUL MV side, there aren't any big innovations, at least that we have been offered. Also, in...

Jul 2024
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Manager

Operations

The vendor's consultants lacked experience, so that made the implementation a little more difficult,...

Jul 2024
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Manager

Culture, Value

In general, we are very satisfied with MV as a company. In fact, they do the opposite of charging...

Jul 2024
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Manager

Loyalty

MV is a very stable company. The product is stable, and there is an evolution. So nothing indicates...

Jul 2024
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Manager

Relationship

The system is excellent. The vendor has responded to us very well. They have kept their word. Even...

Jul 2024
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Manager

Relationship, Operations

The vendor fails a lot in consulting. Frequently, the consultants know less than we do. And we can...

Jul 2024
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Manager

Relationship

MV continues to tailor the product to meet local preferences. MV meets nearly all our needs,...

Jul 2024
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Director

Relationship

One general criticism of MV is the quality of support. The support team's response time is a problem...

Jul 2024
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Director

Relationship, Product

In recent times, MV has dedicated a lot of effort to migrating the technology and once and for all...

Jul 2024
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Director

Relationship

MV's consultants are ultra-specialized in the subject; everyone we speak with has a very broad...

Jul 2024
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Director

Relationship

We have reached a very high level of maturity with MV, and they have been a phenomenal partner for...

Jul 2024
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Manager

Relationship

Ticket resolution takes too long, and we need to follow up with MV's support people constantly.

Jun 2024
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(0)
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Manager

Operations, Product

SOUL MV is a good product, and MV implemented it well to meet the needs of our country.

Jun 2024
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Director

Loyalty, Product

One thing I am worried about with SOUL MV is a mismatch between the version of SOUL MV we are on and...

Jun 2024
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(0)
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Director

Loyalty, Relationship

We had a meeting with MV, and they talked about the need to update some of our infrastructure, and...

Jun 2024
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Director

Loyalty, Relationship, Product

Things have been better with MV than they have been in the past, so I am more optimistic than I was.

Jun 2024
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CIO

Relationship

MV’s support is a little better and easier to use than the support from other vendors. We do a few...

Jun 2024
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Manager

Operations

The vendor's training is very complicated because they don't have many training sessions. I don't...

Jun 2024
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(0)
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Manager

Relationship, Product

The vendor needs to make more specific corrections. After each release, instead of the vendor...

Jun 2024
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Manager

Product

The EHR adapts to all needs. In reality, SOUL MV adapts everything because we have some...

Jun 2024
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Manager

Product

There are integration issues, which are very complicated for me because I can't have everything in...

Jun 2024
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(0)
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Manager

Product

SOUL MV is a reliable and robust system. It has integration between modules; however, it requires...

Mar 2024
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VP/Other Executive

Relationship

MV has horrible service, and the less important an organization is, the worse the service is. It...

Mar 2024
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Manager

Relationship

MV shows very little proactiveness. They have a channel on their site where they alert customers...

Mar 2024
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Manager

Culture, Loyalty

MV is mediocre at keeping deadlines. MV’s support team also does not meet expectations, but...

Mar 2024
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Manager

Operations

When we are talking about the implementation with MV, there was a history where the supplier...

Mar 2024
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Manager

Loyalty, Product

The SOUL MV product does not meet every need today. The software and solutions within SOUL MV are...

Mar 2024
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Manager

Loyalty, Product

MV has several versions of SOUL MV and various facilities with various versions, and they are still...

Mar 2024
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Manager

Relationship

We have a service manager at MV who supports us. This individual follows up with us, and we have...

Mar 2024
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(0)
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Manager

Product, Value

I understand SOUL MV is a national solution. MV is Brazilian, so they tend to comply with Brazilian...

Mar 2024
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Manager

Loyalty

We are noticing MV’s movement to apply better practices; today, they also sell their product...

Mar 2024
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Manager

Operations, Product

SOUL MV is more user friendly than other solutions we use. Our users are very accustomed to it....

Mar 2024
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(0)
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Manager

Value

I would tell others looking at SOUL MV that a system for a hospital doesn't change overnight. We...

Mar 2024
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CEO/President

Relationship, Operations

MV needs to improve their after-sales service. They need to have a faster response time to demands....

Jan 2024
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(0)
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CEO/President

Loyalty, Product

MV has been releasing very interesting versions. We just changed to a version of SOUL MV. It was a...

Jan 2024
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(0)
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CEO/President

Product

There is a need for improved interoperability with the SOUL MV software. The software struggles to...

Jan 2024
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(0)
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CIO

Relationship

Considering the options we have in our market, things are going well with MV. We don’t feel behind,...

Jan 2024
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CIO

Loyalty

We will bring in additional things to improve how patients interact with SOUL MV, like additional...

Jan 2024
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(0)
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CIO

Loyalty, Product

The big problem with MV is that they don’t have a close competitor in the market, so they are...

Jan 2024
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CIO

Relationship, Product

We have great access to MV's executives. I like the flexibility that we have in the system to build...

Nov 2023
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Director

Operations

MV is much better at implementations than some other vendors that we work with. It is also easier to...

Oct 2023
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(0)
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Director

Culture, Product

MV's presentation of the system was beautiful, but the vendor didn't deliver on it. Users complain...

Oct 2023
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(0)
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Director

Product

MV's system is better than other systems that we are familiar with, and we prefer it to other...

Oct 2023
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Director

Relationship

The system has errors, and we suffer because the vendor's support isn't good and doesn't always...

Oct 2023
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(0)
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Director

Culture, Relationship

MV sends us packages to test, and we encounter stupid mistakes that make it so that we can't even...

Oct 2023
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(0)
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COO

Relationship, Operations, Product

The quality of the system's delivery has some problems, and we do a lot of back-and-forth with the...

Oct 2023
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(0)
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COO

Relationship

Sometimes, it seems like there are two MVs. Based on what we have heard, the experiences other...

Oct 2023
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(0)
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COO

Relationship

We have reached a very advanced level of digital maturity in our partnership with MV. Many...

Oct 2023
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(0)
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COO

Relationship

MV has an excellent product, but the things that have caught our attention have been our...

Oct 2023
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(0)
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COO

Relationship, Product

MV is always provoking the market with new features for their system and by evolving their tools....

Oct 2023
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(0)
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COO

Culture, Relationship

MV could improve the most with their first-level support. In general, the vendor's first-level...

Oct 2023
||
(0)
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COO

Relationship

MV is evolving toward having all of their clients on the same version of the solution, but they...

Oct 2023
||
(0)
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Director

Operations

Ongoing training with MV doesn’t exist. The only time they answer our questions is when we call and...

Aug 2023
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(0)
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Director

Product

SOUL MV is stable, and we like it a lot.

Aug 2023
||
(0)
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Director

Value

If we ask for something that is common, MV doesn’t charge us. But if we ask for something more...

Aug 2023
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(0)
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Director

Operations

The implementation process with MV is traumatic and has some faults. There are many errors, and it...

Aug 2023
||
(0)
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Director

Relationship

Things can still improve quite a bit with MV. They messed up, but in recent years, things have...

Aug 2023
||
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