SOUL MV (Global) (Mostly Brazil) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Relationship
MV keeps the vast majority of their promises. They are fair with charges. We have had a good...
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Product
It is most important that a system is safe and guarantees the security of the data. I work with many...
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Relationship, Product
SOUL MV is still a very closed system. It is not easy to integrate with other solutions that are not...
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Relationship
I like the partnership between our institutions and our management and that we have executives...
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Product
MV could do more innovation in the sense of bringing more AI into the system. They could improve a...
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Product
The current demand is for integrations with external systems. I don't think that is so much on MV's...
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Operations
When it comes to the operations side, training is very little. Maybe MV only trains our IT team, for...
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Relationship, Product, Value
We all want more things. Sometimes MV is not agile, and calls have to be opened, so that is a bit...
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Product
SOUL MV has been customized for our hospital in such a way that it is very easy to use for doctors....
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Relationship
I can't really say whether MV keeps promises because they make the new version conditional....
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Product
Sometimes we have to propose start-ups, and sometimes the restricting factor is integration with MV...
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Product
What we still have a little difficulty with from MV is customization. Sometimes we need some...
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Operations, Value
MV charges for everything. We don't know about the implementations because of a lack of...
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Loyalty, Value
I would buy SOUL MV again, although the competition is coming on strong. When we look at the system,...
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Relationship, Operations, Product
In relation to the MV 2000 migration, today SOUL MV is a fully web-based application, and MV has...
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Relationship
MV has horrible technical support. They are difficult and slow in terms of problem-solving, and they...
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Product
Things need to improve a lot in some parts of SOUL MV. For example, MV lacks a lot in terms of the...
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Product
Compared to other systems, SOUL MV has a lot of performance abilities. For example, it is an...
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Product
In the new HTML5 version of SOUL MV, the surgical description screen, which is widely used by our...
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Product
The HTML5 version in a browser becomes a little slower in the new version of SOUL MV than in a...
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Relationship, Operations
I would buy SOUL MV again because of the history of not only our organization but also other...
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Relationship, Product
There are many situations where MV could make their integration layout more flexible. The process is...
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Relationship
I have access to executives at MV, but it was better before. Today, that access is a little more closed....
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Product
We had a lot of problems integrating our PACS with the system when it was MV2000. Now that we have...
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Loyalty
The project for my institution over the next few years will be the issue of interoperability and...
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Relationship, Product
SOUL MV meets local needs, but for the more particular needs of the institution and some internal...
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Relationship
We are going through a migration of the support tool. Our contact has helped a lot, but several...
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Relationship
When our end users report an error, we ask them the same thing MV asks us. The moment someone opens...
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Loyalty
MV only has one big competitor; the decision is between MV and Philips. Since we know MV well, and I...
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Loyalty, Relationship
We have asked for some adjustments, and those are being analyzed by MV. It will possibly be defined...
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Loyalty, Product
We migrated to the HTML5 version of SOUL MV, the new version. Using that version, we lost a bit of...
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Product
MV trains us properly, and the system is not too complicated. Sometimes something is missing that...
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Loyalty
We are moving toward greater integration that MV can provide for us, such as medical and hospital...
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Product
The things we would like MV to implement, specifically the ones that aren't in the product, go into...
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Relationship
Regarding support, MV still has to improve a little because we often don't get the service we think...
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Product
Our biggest problem with MV is that the PEP is not all in HTML5, so we must divide the users' work...
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Relationship, Product
We have managed to get access to MV’s management. I don't know whether all their clients have done...
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Loyalty
At the beginning, MV came in with a product and had a lot of problems. We even had to use bad,...
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Value
MV charges, and it is not cheap. But it is worth it and is part of their business.
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Product
There were a few mistakes in the last upgrade, but the changes made were good. We hadn't updated...
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Loyalty, Product
My greatest hope is MV will sort things out and put everything in HTML5; things are chaos for us...
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Loyalty
There is the possibility of digitization together with another MV company that is moving toward a...
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Product
We need greater interoperability between SOUL MV and other systems that can be used with it, like...
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Product
What I like most about SOUL MV is the ease of use for the doctors. The assistance part is very...
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Relationship
I like the involvement of the MV executives in the product and commercial areas. We have a very easy...
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Product
The pharmacy part needs improvement. If we compare SOUL MV to the system's main competitor, the...
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Relationship
The support for PEP is better than the support for MV's PACS. The support people on the PEP side...
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Loyalty, Relationship, Product
After a long time of having the product, we managed to do a version migration only once after a long...
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Product, Value
We are always having to add software. MV sells other platforms to add to the EHR to fill in the gaps....
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Relationship
The negative part about MV is their support. I don't know whether that is because they are on the...
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Product
We like the functionality of the EMR. Users speak well of the tool. Some of the modules could be...
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Relationship, Product
The vendor has various technologies, but we are the ones who don't have the resources to get those technologies....
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Relationship
We have to follow up with the vendor and keep pressing and pushing. The only thing they are...
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Operations
The product didn't work very well upon implementing it. We ended up having to build some processes....
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Culture, Value
The vendor is always interested in charging for anything they can legally charge for. For example,...
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Relationship, Operations, Product
We must look in the portal all the time to see if there is an update, make the request, and do the...
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Relationship
I have had a lot of friction with MV about their support because the view they have is that their...
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Loyalty
We are working to see whether we can migrate to HTML5, which is the most robust version of SOUL MV....
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Value
MV avoids charging for every little thing. As far as charging is concerned, the vendor is nice....
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Product
MV's integration is good. We can be quite mobile with the APIs MV develops.
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Operations
MV does not keep all promises. I remember MV said that the doctors would be able to report the tests...
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Relationship
I have the impression that MV has grown too much and hasn't grown technically together to keep up...
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Relationship
Every time we need to update SOUL MV to comply with a certain regulation, we run into problems. For...
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Relationship, Product
Regarding an issue we are having, MV said SOUL MV needed an update and that it was too outdated. I...
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Operations, Product
SOUL MV's updates are a problem. Everyone who says they are going to update the system makes me...
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Relationship, Product
Management seems very focused on AI. They went to a forum where AI was presented a lot. Management...
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Product
In SOUL MV, there should be better flexibility in configuring the medications. I think the system...
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Relationship
There is a person at MV who always answers for one of our staff. However, at one point, that person...
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Relationship
I have a direct channel with an executive at MV. That is the part I find annoying. I have to call...
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Product
Most of the reports I need I must develop locally. MV needs some reports on some cases of medical...
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Relationship
The functionalities we use in the tool are very stable, so we mostly need improvement from MV with...
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Loyalty, Product
The vendor will usually bring various innovations every year or every six months. We have to take...
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Operations
The system is very intuitive. MV's training is all platform based. We have to look for the training...
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Relationship
We have discussions with the vendor’s business team, and they are implementing what we need them to...
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Relationship, Operations
When it comes to implementations, whether it is fixing systemic bugs or releasing new...
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Product
The product quality varies according to the infrastructure that the client has. If someone has an...
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Loyalty, Product
With what the product sets out to do on a business level, it meets our needs. But today we have some...
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Value
We see tangible outcomes with SOUL MV, especially financially. The product impacts at every level of...
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Relationship, Product
SOUL MV meets almost all of our needs because it has a very robust and reliable environment. There...
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Product
SOUL MV is a good product. Everyone understands it well. It is a very intuitive system. I have had...
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Relationship
We have no problems with MV's support. I can’t say what the promises from MV are. Because I’m a...
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Product
SOUL MV is a bit lacking. We are missing a summary of electronic medical records by artificial...
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Loyalty
SOUL MV is one of the best systems out there if not the best. But our organization needs to evolve...
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Culture
MV doesn't fulfill promises. There was a product that they promised to sell, but when we got...
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Culture, Value
Charges from MV are too frequent. MV should offer everything they have when we are buying the...
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Relationship
SOUL MV is easy to handle. SOUL MV fits all the details in the first business closing.
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Relationship
MV’s support is all by ticket. I would like the turnaround time to be faster. It takes me a while to...
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Product
The last update attempt for SOUL MV didn't work. I don't know whether that was a personal deficit or...
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Loyalty, Product
We are trying to integrate the system. In terms of integration, the biggest focus for us would be...
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Product
Our doctors think that SOUL MV's navigability is better than the navigability of another product. We...
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Relationship, Operations
We are doing a project, and we expected more proactivity and quicker responses from the vendor....
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Product
One complaint I have about the product is its lack of remote access. The vendor told us that our...
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Loyalty, Value
One of our challenges is that we have a very tight budget. Everything that we need to improve has a...
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Operations, Product
During the last update for SOUL MV, some basic things changed places. For operations, those changes...
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Value
I think MV avoids charging extra fees. We aren't charged for a lot of things at the workshops. MV is...
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Value
For others looking at SOUL MV, I would tell them yes, the system is worth it. However, I would make...
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Loyalty
Something I am looking for in SOUL MV is the matter of nursing shift changes. That is really...
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Operations
I don’t think in-person training is needed, and our in-house trainer can get the information. A lot...
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Relationship, Product
I think SOUL MV meets most of our needs, at least in my area. The impacts of using SOUL MV are...
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Loyalty, Relationship, Product
MV has many clients, and each client has a different vision and specific configurations. That...
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Value
MV has a market standard pattern of partnering with other suppliers. Those other suppliers are more...
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Product
We lost some functions and details that our users liked when we moved to HTML5, such as users'...
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Product, Value
We have gained much more than we have lost by moving to HTML5 in SOUL MV. The technology is much...
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Relationship, Value
MV keeps their promises, but we are very close to them, and they treat us very well. For example,...
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Product
SOUL MV is very stable and very good. We have had some difficult times, but now, the system is...
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Culture, Product
MV's integrations are very bad because MV doesn't release APIs or make APIs available, so no one can...
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Loyalty
The relationship with MV continues to be strong. We have a great partnership. Today, our hospitals...
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Product
Integration is a problem, but it is not MV's fault because there are multiple parties that have to...
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Product
SOUL MV meets almost all of our local needs. Currently, we have issues with some third-party...
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Loyalty
I would buy SOUL MV again for sure. I am kind of biased because I like it a lot. There is another...
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Value
MV avoids charging for every little thing. A few years ago, there were a lot of connections with MV...
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Loyalty, Relationship, Product
With the SOUL MV tool we use today, we stopped doing periodic updates, and that decision was made by...
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Operations
The training from MV has always been satisfactory. There are no complaints. Achieving a high level...
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Loyalty, Product
MV is already working with artificial intelligence that they want to implement in the medical...
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Value
Using SOUL MV definitely leads to tangible results. We received teams from major hospitals in other...
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Product
We have practically no integration with SOUL MV because we have made almost everything work in the...
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Product
On the SOUL MV side, there aren't any big innovations, at least that we have been offered. Also, in...
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Operations
The vendor's consultants lacked experience, so that made the implementation a little more difficult,...
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Culture, Value
In general, we are very satisfied with MV as a company. In fact, they do the opposite of charging...
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Loyalty
MV is a very stable company. The product is stable, and there is an evolution. So nothing indicates...
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Relationship
The system is excellent. The vendor has responded to us very well. They have kept their word. Even...
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Relationship, Operations
The vendor fails a lot in consulting. Frequently, the consultants know less than we do. And we can...
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Relationship
MV continues to tailor the product to meet local preferences. MV meets nearly all our needs,...
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Relationship
One general criticism of MV is the quality of support. The support team's response time is a problem...
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Relationship, Product
In recent times, MV has dedicated a lot of effort to migrating the technology and once and for all...
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Relationship
MV's consultants are ultra-specialized in the subject; everyone we speak with has a very broad...
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Relationship
We have reached a very high level of maturity with MV, and they have been a phenomenal partner for...
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Relationship
Ticket resolution takes too long, and we need to follow up with MV's support people constantly.
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Operations, Product
SOUL MV is a good product, and MV implemented it well to meet the needs of our country.
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Loyalty, Product
One thing I am worried about with SOUL MV is a mismatch between the version of SOUL MV we are on and...
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Loyalty, Relationship
We had a meeting with MV, and they talked about the need to update some of our infrastructure, and...
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Loyalty, Relationship, Product
Things have been better with MV than they have been in the past, so I am more optimistic than I was.
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Relationship
MV’s support is a little better and easier to use than the support from other vendors. We do a few...
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Operations
The vendor's training is very complicated because they don't have many training sessions. I don't...
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Relationship, Product
The vendor needs to make more specific corrections. After each release, instead of the vendor...
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Product
The EHR adapts to all needs. In reality, SOUL MV adapts everything because we have some...
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Product
There are integration issues, which are very complicated for me because I can't have everything in...
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Product
SOUL MV is a reliable and robust system. It has integration between modules; however, it requires...
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Relationship
MV has horrible service, and the less important an organization is, the worse the service is. It...
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Relationship
MV shows very little proactiveness. They have a channel on their site where they alert customers...
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Culture, Loyalty
MV is mediocre at keeping deadlines. MV’s support team also does not meet expectations, but...
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Operations
When we are talking about the implementation with MV, there was a history where the supplier...
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Loyalty, Product
The SOUL MV product does not meet every need today. The software and solutions within SOUL MV are...
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Loyalty, Product
MV has several versions of SOUL MV and various facilities with various versions, and they are still...
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Relationship
We have a service manager at MV who supports us. This individual follows up with us, and we have...
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Product, Value
I understand SOUL MV is a national solution. MV is Brazilian, so they tend to comply with Brazilian...
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Loyalty
We are noticing MV’s movement to apply better practices; today, they also sell their product...
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Operations, Product
SOUL MV is more user friendly than other solutions we use. Our users are very accustomed to it....
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Value
I would tell others looking at SOUL MV that a system for a hospital doesn't change overnight. We...
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Relationship, Operations
MV needs to improve their after-sales service. They need to have a faster response time to demands....
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Loyalty, Product
MV has been releasing very interesting versions. We just changed to a version of SOUL MV. It was a...
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Product
There is a need for improved interoperability with the SOUL MV software. The software struggles to...
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Relationship
Considering the options we have in our market, things are going well with MV. We don’t feel behind,...
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Loyalty
We will bring in additional things to improve how patients interact with SOUL MV, like additional...
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Loyalty, Product
The big problem with MV is that they don’t have a close competitor in the market, so they are...
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