SOUL MV (Global) (Mostly Brazil) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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Manager

Relationship

MV keeps the vast majority of their promises. They are fair with charges. We have had a good...

Sep 2024
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Manager

Product

It is most important that a system is safe and guarantees the security of the data. I work with many...

Sep 2024
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Manager

Relationship, Product

SOUL MV is still a very closed system. It is not easy to integrate with other solutions that are not...

Sep 2024
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Manager

Relationship

I like the partnership between our institutions and our management and that we have executives...

Sep 2024
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Manager

Product

MV could do more innovation in the sense of bringing more AI into the system. They could improve a...

Sep 2024
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Analyst/Coordinator

Product

The current demand is for integrations with external systems. I don't think that is so much on MV's...

Sep 2024
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Analyst/Coordinator

Operations

When it comes to the operations side, training is very little. Maybe MV only trains our IT team, for...

Sep 2024
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Analyst/Coordinator

Relationship, Product, Value

We all want more things. Sometimes MV is not agile, and calls have to be opened, so that is a bit...

Sep 2024
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Analyst/Coordinator

Product

SOUL MV has been customized for our hospital in such a way that it is very easy to use for doctors....

Sep 2024
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Director

Relationship

I can't really say whether MV keeps promises because they make the new version conditional....

Sep 2024
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Director

Product

Sometimes we have to propose start-ups, and sometimes the restricting factor is integration with MV...

Sep 2024
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Director

Product

What we still have a little difficulty with from MV is customization. Sometimes we need some...

Sep 2024
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Director

Operations, Value

MV charges for everything. We don't know about the implementations because of a lack of...

Sep 2024
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Director

Loyalty, Value

I would buy SOUL MV again, although the competition is coming on strong. When we look at the system,...

Sep 2024
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Director

Relationship, Operations, Product

In relation to the MV 2000 migration, today SOUL MV is a fully web-based application, and MV has...

Sep 2024
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Analyst/Coordinator

Relationship

MV has horrible technical support. They are difficult and slow in terms of problem-solving, and they...

Sep 2024
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Analyst/Coordinator

Product

Things need to improve a lot in some parts of SOUL MV. For example, MV lacks a lot in terms of the...

Sep 2024
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Analyst/Coordinator

Product

Compared to other systems, SOUL MV has a lot of performance abilities. For example, it is an...

Sep 2024
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Director

Product

In the new HTML5 version of SOUL MV, the surgical description screen, which is widely used by our...

Aug 2024
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Director

Product

The HTML5 version in a browser becomes a little slower in the new version of SOUL MV than in a...

Aug 2024
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Director

Relationship, Operations

I would buy SOUL MV again because of the history of not only our organization but also other...

Aug 2024
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Director

Relationship, Product

There are many situations where MV could make their integration layout more flexible. The process is...

Aug 2024
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Director

Relationship

I have access to executives at MV, but it was better before. Today, that access is a little more closed....

Aug 2024
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Director

Product

We had a lot of problems integrating our PACS with the system when it was MV2000. Now that we have...

Aug 2024
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Director

Loyalty

The project for my institution over the next few years will be the issue of interoperability and...

Aug 2024
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Director

Relationship, Product

SOUL MV meets local needs, but for the more particular needs of the institution and some internal...

Aug 2024
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Director

Relationship

We are going through a migration of the support tool. Our contact has helped a lot, but several...

Aug 2024
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Director

Relationship

When our end users report an error, we ask them the same thing MV asks us. The moment someone opens...

Aug 2024
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Director

Loyalty

MV only has one big competitor; the decision is between MV and Philips. Since we know MV well, and I...

Aug 2024
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Director

Loyalty, Relationship

We have asked for some adjustments, and those are being analyzed by MV. It will possibly be defined...

Aug 2024
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Director

Loyalty, Product

We migrated to the HTML5 version of SOUL MV, the new version. Using that version, we lost a bit of...

Aug 2024
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Analyst/Coordinator

Product

MV trains us properly, and the system is not too complicated. Sometimes something is missing that...

Aug 2024
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Analyst/Coordinator

Loyalty

We are moving toward greater integration that MV can provide for us, such as medical and hospital...

Aug 2024
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Analyst/Coordinator

Product

The things we would like MV to implement, specifically the ones that aren't in the product, go into...

Aug 2024
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Analyst/Coordinator

Relationship

Regarding support, MV still has to improve a little because we often don't get the service we think...

Aug 2024
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Analyst/Coordinator

Product

Our biggest problem with MV is that the PEP is not all in HTML5, so we must divide the users' work...

Aug 2024
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Analyst/Coordinator

Relationship, Product

We have managed to get access to MV’s management. I don't know whether all their clients have done...

Aug 2024
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Analyst/Coordinator

Loyalty

At the beginning, MV came in with a product and had a lot of problems. We even had to use bad,...

Aug 2024
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Analyst/Coordinator

Value

MV charges, and it is not cheap. But it is worth it and is part of their business.

Aug 2024
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Analyst/Coordinator

Product

There were a few mistakes in the last upgrade, but the changes made were good. We hadn't updated...

Aug 2024
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Analyst/Coordinator

Loyalty, Product

My greatest hope is MV will sort things out and put everything in HTML5; things are chaos for us...

Aug 2024
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Analyst/Coordinator

Loyalty

There is the possibility of digitization together with another MV company that is moving toward a...

Aug 2024
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Analyst/Coordinator

Product

We need greater interoperability between SOUL MV and other systems that can be used with it, like...

Aug 2024
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CIO

Product

What I like most about SOUL MV is the ease of use for the doctors. The assistance part is very...

Aug 2024
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CIO

Relationship

I like the involvement of the MV executives in the product and commercial areas. We have a very easy...

Aug 2024
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CIO

Product

The pharmacy part needs improvement. If we compare SOUL MV to the system's main competitor, the...

Aug 2024
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CIO

Relationship

The support for PEP is better than the support for MV's PACS. The support people on the PEP side...

Aug 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

After a long time of having the product, we managed to do a version migration only once after a long...

Aug 2024
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Analyst/Coordinator

Product, Value

We are always having to add software. MV sells other platforms to add to the EHR to fill in the gaps....

Aug 2024
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Analyst/Coordinator

Relationship

The negative part about MV is their support. I don't know whether that is because they are on the...

Aug 2024
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Analyst/Coordinator

Product

We like the functionality of the EMR. Users speak well of the tool. Some of the modules could be...

Aug 2024
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Analyst/Coordinator

Relationship, Product

The vendor has various technologies, but we are the ones who don't have the resources to get those technologies....

Aug 2024
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Analyst/Coordinator

Relationship

We have to follow up with the vendor and keep pressing and pushing. The only thing they are...

Aug 2024
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Analyst/Coordinator

Operations

The product didn't work very well upon implementing it. We ended up having to build some processes....

Aug 2024
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Analyst/Coordinator

Culture, Value

The vendor is always interested in charging for anything they can legally charge for. For example,...

Aug 2024
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Director

Relationship, Operations, Product

We must look in the portal all the time to see if there is an update, make the request, and do the...

Aug 2024
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Director

Relationship

I have had a lot of friction with MV about their support because the view they have is that their...

Aug 2024
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Director

Loyalty

We are working to see whether we can migrate to HTML5, which is the most robust version of SOUL MV....

Aug 2024
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Director

Value

MV avoids charging for every little thing. As far as charging is concerned, the vendor is nice....

Aug 2024
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Director

Product

MV's integration is good. We can be quite mobile with the APIs MV develops.

Aug 2024
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Director

Operations

MV does not keep all promises. I remember MV said that the doctors would be able to report the tests...

Aug 2024
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Director

Relationship

I have the impression that MV has grown too much and hasn't grown technically together to keep up...

Aug 2024
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Director

Relationship

Every time we need to update SOUL MV to comply with a certain regulation, we run into problems. For...

Aug 2024
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Director

Relationship, Product

Regarding an issue we are having, MV said SOUL MV needed an update and that it was too outdated. I...

Aug 2024
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Director

Operations, Product

SOUL MV's updates are a problem. Everyone who says they are going to update the system makes me...

Aug 2024
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Director

Relationship, Product

Management seems very focused on AI. They went to a forum where AI was presented a lot. Management...

Aug 2024
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Director

Product

In SOUL MV, there should be better flexibility in configuring the medications. I think the system...

Aug 2024
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Director

Relationship

There is a person at MV who always answers for one of our staff. However, at one point, that person...

Aug 2024
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Director

Relationship

I have a direct channel with an executive at MV. That is the part I find annoying. I have to call...

Aug 2024
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Director

Product

Most of the reports I need I must develop locally. MV needs some reports on some cases of medical...

Aug 2024
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Manager

Relationship

The functionalities we use in the tool are very stable, so we mostly need improvement from MV with...

Aug 2024
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Manager

Loyalty, Product

The vendor will usually bring various innovations every year or every six months. We have to take...

Aug 2024
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Manager

Operations

The system is very intuitive. MV's training is all platform based. We have to look for the training...

Aug 2024
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Manager

Relationship

We have discussions with the vendor’s business team, and they are implementing what we need them to...

Aug 2024
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Manager

Relationship, Operations

When it comes to implementations, whether it is fixing systemic bugs or releasing new...

Aug 2024
||
(0)
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Manager

Product

The product quality varies according to the infrastructure that the client has. If someone has an...

Aug 2024
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Manager

Loyalty, Product

With what the product sets out to do on a business level, it meets our needs. But today we have some...

Aug 2024
||
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Manager

Value

We see tangible outcomes with SOUL MV, especially financially. The product impacts at every level of...

Aug 2024
||
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Manager

Relationship, Product

SOUL MV meets almost all of our needs because it has a very robust and reliable environment. There...

Aug 2024
||
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CMO

Product

SOUL MV is a good product. Everyone understands it well. It is a very intuitive system. I have had...

Aug 2024
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CMO

Relationship

We have no problems with MV's support. I can’t say what the promises from MV are. Because I’m a...

Aug 2024
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CMO

Product

SOUL MV is a bit lacking. We are missing a summary of electronic medical records by artificial...

Aug 2024
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CMO

Loyalty

SOUL MV is one of the best systems out there if not the best. But our organization needs to evolve...

Aug 2024
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Director

Culture

MV doesn't fulfill promises. There was a product that they promised to sell, but when we got...

Aug 2024
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Director

Culture, Value

Charges from MV are too frequent. MV should offer everything they have when we are buying the...

Aug 2024
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Director

Relationship

SOUL MV is easy to handle. SOUL MV fits all the details in the first business closing.

Aug 2024
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Director

Relationship

MV’s support is all by ticket. I would like the turnaround time to be faster. It takes me a while to...

Aug 2024
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Director

Product

The last update attempt for SOUL MV didn't work. I don't know whether that was a personal deficit or...

Aug 2024
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(0)
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Director

Loyalty, Product

We are trying to integrate the system. In terms of integration, the biggest focus for us would be...

Aug 2024
||
(0)
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Director

Product

Our doctors think that SOUL MV's navigability is better than the navigability of another product. We...

Aug 2024
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Director

Relationship, Operations

We are doing a project, and we expected more proactivity and quicker responses from the vendor....

Aug 2024
||
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Director

Product

One complaint I have about the product is its lack of remote access. The vendor told us that our...

Aug 2024
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Director

Loyalty, Value

One of our challenges is that we have a very tight budget. Everything that we need to improve has a...

Aug 2024
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Manager

Operations, Product

During the last update for SOUL MV, some basic things changed places. For operations, those changes...

Aug 2024
||
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Manager

Value

I think MV avoids charging extra fees. We aren't charged for a lot of things at the workshops. MV is...

Aug 2024
||
(0)
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Manager

Value

For others looking at SOUL MV, I would tell them yes, the system is worth it. However, I would make...

Aug 2024
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Manager

Loyalty

Something I am looking for in SOUL MV is the matter of nursing shift changes. That is really...

Aug 2024
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Manager

Operations

I don’t think in-person training is needed, and our in-house trainer can get the information. A lot...

Aug 2024
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Manager

Relationship, Product

I think SOUL MV meets most of our needs, at least in my area. The impacts of using SOUL MV are...

Aug 2024
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(0)
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Director

Loyalty, Relationship, Product

MV has many clients, and each client has a different vision and specific configurations. That...

Aug 2024
||
(0)
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Director

Value

MV has a market standard pattern of partnering with other suppliers. Those other suppliers are more...

Aug 2024
||
(0)
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Director

Product

We lost some functions and details that our users liked when we moved to HTML5, such as users'...

Aug 2024
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(0)
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Director

Product, Value

We have gained much more than we have lost by moving to HTML5 in SOUL MV. The technology is much...

Aug 2024
||
(0)
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Director

Relationship, Value

MV keeps their promises, but we are very close to them, and they treat us very well. For example,...

Aug 2024
||
(0)
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Director

Product

SOUL MV is very stable and very good. We have had some difficult times, but now, the system is...

Aug 2024
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(0)
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Director

Culture, Product

MV's integrations are very bad because MV doesn't release APIs or make APIs available, so no one can...

Aug 2024
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(0)
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CEO/President

Loyalty

The relationship with MV continues to be strong. We have a great partnership. Today, our hospitals...

Aug 2024
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(0)
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CEO/President

Product

Integration is a problem, but it is not MV's fault because there are multiple parties that have to...

Aug 2024
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CEO/President

Product

SOUL MV meets almost all of our local needs. Currently, we have issues with some third-party...

Aug 2024
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CEO/President

Loyalty

I would buy SOUL MV again for sure. I am kind of biased because I like it a lot. There is another...

Aug 2024
||
(0)
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CEO/President

Value

MV avoids charging for every little thing. A few years ago, there were a lot of connections with MV...

Aug 2024
||
(0)
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CEO/President

Loyalty, Relationship, Product

With the SOUL MV tool we use today, we stopped doing periodic updates, and that decision was made by...

Aug 2024
||
(0)
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CEO/President

Operations

The training from MV has always been satisfactory. There are no complaints. Achieving a high level...

Aug 2024
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CEO/President

Loyalty, Product

MV is already working with artificial intelligence that they want to implement in the medical...

Aug 2024
||
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CEO/President

Value

Using SOUL MV definitely leads to tangible results. We received teams from major hospitals in other...

Aug 2024
||
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Manager

Product

We have practically no integration with SOUL MV because we have made almost everything work in the...

Jul 2024
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Manager

Product

On the SOUL MV side, there aren't any big innovations, at least that we have been offered. Also, in...

Jul 2024
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Manager

Operations

The vendor's consultants lacked experience, so that made the implementation a little more difficult,...

Jul 2024
||
(0)
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Manager

Culture, Value

In general, we are very satisfied with MV as a company. In fact, they do the opposite of charging...

Jul 2024
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Manager

Loyalty

MV is a very stable company. The product is stable, and there is an evolution. So nothing indicates...

Jul 2024
||
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Manager

Relationship

The system is excellent. The vendor has responded to us very well. They have kept their word. Even...

Jul 2024
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Manager

Relationship, Operations

The vendor fails a lot in consulting. Frequently, the consultants know less than we do. And we can...

Jul 2024
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(0)
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Manager

Relationship

MV continues to tailor the product to meet local preferences. MV meets nearly all our needs,...

Jul 2024
||
(0)
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Director

Relationship

One general criticism of MV is the quality of support. The support team's response time is a problem...

Jul 2024
||
(0)
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Director

Relationship, Product

In recent times, MV has dedicated a lot of effort to migrating the technology and once and for all...

Jul 2024
||
(0)
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Director

Relationship

MV's consultants are ultra-specialized in the subject; everyone we speak with has a very broad...

Jul 2024
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Director

Relationship

We have reached a very high level of maturity with MV, and they have been a phenomenal partner for...

Jul 2024
||
(0)
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Manager

Relationship

Ticket resolution takes too long, and we need to follow up with MV's support people constantly.

Jun 2024
||
(0)
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Manager

Operations, Product

SOUL MV is a good product, and MV implemented it well to meet the needs of our country.

Jun 2024
||
(0)
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Director

Loyalty, Product

One thing I am worried about with SOUL MV is a mismatch between the version of SOUL MV we are on and...

Jun 2024
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(0)
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Director

Loyalty, Relationship

We had a meeting with MV, and they talked about the need to update some of our infrastructure, and...

Jun 2024
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Director

Loyalty, Relationship, Product

Things have been better with MV than they have been in the past, so I am more optimistic than I was.

Jun 2024
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CIO

Relationship

MV’s support is a little better and easier to use than the support from other vendors. We do a few...

Jun 2024
||
(0)
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Manager

Operations

The vendor's training is very complicated because they don't have many training sessions. I don't...

Jun 2024
||
(0)
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Manager

Relationship, Product

The vendor needs to make more specific corrections. After each release, instead of the vendor...

Jun 2024
||
(0)
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Manager

Product

The EHR adapts to all needs. In reality, SOUL MV adapts everything because we have some...

Jun 2024
||
(0)
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Manager

Product

There are integration issues, which are very complicated for me because I can't have everything in...

Jun 2024
||
(0)
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Manager

Product

SOUL MV is a reliable and robust system. It has integration between modules; however, it requires...

Mar 2024
||
(0)
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VP/Other Executive

Relationship

MV has horrible service, and the less important an organization is, the worse the service is. It...

Mar 2024
||
(0)
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Manager

Relationship

MV shows very little proactiveness. They have a channel on their site where they alert customers...

Mar 2024
||
(0)
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Manager

Culture, Loyalty

MV is mediocre at keeping deadlines. MV’s support team also does not meet expectations, but...

Mar 2024
||
(0)
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Manager

Operations

When we are talking about the implementation with MV, there was a history where the supplier...

Mar 2024
||
(0)
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Manager

Loyalty, Product

The SOUL MV product does not meet every need today. The software and solutions within SOUL MV are...

Mar 2024
||
(0)
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Manager

Loyalty, Product

MV has several versions of SOUL MV and various facilities with various versions, and they are still...

Mar 2024
||
(0)
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Manager

Relationship

We have a service manager at MV who supports us. This individual follows up with us, and we have...

Mar 2024
||
(0)
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Manager

Product, Value

I understand SOUL MV is a national solution. MV is Brazilian, so they tend to comply with Brazilian...

Mar 2024
||
(0)
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Manager

Loyalty

We are noticing MV’s movement to apply better practices; today, they also sell their product...

Mar 2024
||
(0)
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Manager

Operations, Product

SOUL MV is more user friendly than other solutions we use. Our users are very accustomed to it....

Mar 2024
||
(0)
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Manager

Value

I would tell others looking at SOUL MV that a system for a hospital doesn't change overnight. We...

Mar 2024
||
(0)
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CEO/President

Relationship, Operations

MV needs to improve their after-sales service. They need to have a faster response time to demands....

Jan 2024
||
(0)
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CEO/President

Loyalty, Product

MV has been releasing very interesting versions. We just changed to a version of SOUL MV. It was a...

Jan 2024
||
(0)
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CEO/President

Product

There is a need for improved interoperability with the SOUL MV software. The software struggles to...

Jan 2024
||
(0)
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CIO

Relationship

Considering the options we have in our market, things are going well with MV. We don’t feel behind,...

Jan 2024
||
(0)
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CIO

Loyalty

We will bring in additional things to improve how patients interact with SOUL MV, like additional...

Jan 2024
||
(0)
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CIO

Loyalty, Product

The big problem with MV is that they don’t have a close competitor in the market, so they are...

Jan 2024
||
(0)
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CIO

Relationship, Product

We have great access to MV's executives. I like the flexibility that we have in the system to build...

Nov 2023
||
(0)
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Director

Operations

MV is much better at implementations than some other vendors that we work with. It is also easier to...

Oct 2023
||
(0)
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Director

Culture, Product

MV's presentation of the system was beautiful, but the vendor didn't deliver on it. Users complain...

Oct 2023
||
(0)
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Director

Product

MV's system is better than other systems that we are familiar with, and we prefer it to other...

Oct 2023
||
(0)
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Director

Relationship

The system has errors, and we suffer because the vendor's support isn't good and doesn't always...

Oct 2023
||
(0)
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Director

Culture, Relationship

MV sends us packages to test, and we encounter stupid mistakes that make it so that we can't even...

Oct 2023
||
(0)
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COO

Relationship, Operations, Product

The quality of the system's delivery has some problems, and we do a lot of back-and-forth with the...

Oct 2023
||
(0)
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COO

Relationship

Sometimes, it seems like there are two MVs. Based on what we have heard, the experiences other...

Oct 2023
||
(0)
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COO

Relationship

We have reached a very advanced level of digital maturity in our partnership with MV. Many...

Oct 2023
||
(0)
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COO

Relationship

MV has an excellent product, but the things that have caught our attention have been our...

Oct 2023
||
(0)
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COO

Relationship, Product

MV is always provoking the market with new features for their system and by evolving their tools....

Oct 2023
||
(0)
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COO

Culture, Relationship

MV could improve the most with their first-level support. In general, the vendor's first-level...

Oct 2023
||
(0)
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COO

Relationship

MV is evolving toward having all of their clients on the same version of the solution, but they...

Oct 2023
||
(0)
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