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SOUL MV (Global) (Mostly Brazil) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Commentary Summary

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User Commentary

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CEO/President

Loyalty, Relationship

MV is successful, and they have a good product, but they are complacent. They try to drive change in...

Nov 2025
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CEO/President

Relationship

MV needs to improve their post-sales team and strengthen the support that that team gives.

Nov 2025
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Director

Product

When it comes to end users, SOUL MV has room for improvement. However, I have looked at another EHR,...

Oct 2025
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(0)
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Director

Relationship

Things have improved a lot with MV. I can reach anyone at MV. We now have a better support process,...

Oct 2025
||
(0)
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Director

Product, Value

Physicians didn’t work with IT directly enough to understand whether there were any major...

Oct 2025
||
(0)
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Director

Loyalty, Relationship

MV definitely has a vision. For example, we are currently looking for a partner to implement...

Oct 2025
||
(0)
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Director

Product, Value

Changes we have made in order to use SOUL MV more have given us safety and quality enhancements that...

Oct 2025
||
(0)
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Director

Relationship, Product

SOUL MV meets most of our local needs, or rather, it meets everything we need, but we have realized...

Oct 2025
||
(0)
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Director

Product

For safety reasons, I would like the system to know that a specific medication has a maximum dose...

Oct 2025
||
(0)
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Director

Relationship

We have had a very good partnership with MV recently. We have received a lot of support, many...

Oct 2025
||
(0)
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Director

Product, Value

With SOUL MV, we have achieved better results. We have been recommending SOUL MV quite a lot. The...

Oct 2025
||
(0)
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Director

Operations

The quality of MV’s training is excellent. Most of the training is online, but we have also had some...

Oct 2025
||
(0)
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Manager

Relationship, Product

What is going well with MV is the closeness of the executives and some product managers who want to...

Oct 2025
||
(0)
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Manager

Loyalty, Product

The market is improving and creating new methodologies, remuneration models, and commercialization...

Oct 2025
||
(0)
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Manager

Product

I think the financial process is still bad when it comes to bureaucratic processes for proposals and...

Oct 2025
||
(0)
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Manager

Operations

I see a training model issue. I don’t see much thought about training new users, IT staff members,...

Oct 2025
||
(0)
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Manager

Product

MV has great difficulty with integration. They don’t have something that has all of the APIs ready...

Oct 2025
||
(0)
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Manager

Relationship, Product

If MV could improve their update process, that would help a lot. When we update to a new version,...

Sep 2025
||
(0)
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Manager

Product

MV more or less delivers on their promises, but I have had a lot of difficulties with enhancements....

Sep 2025
||
(0)
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Manager

Value

MV definitely charges for every little thing, and it has gotten worse. Charges have increased, and...

Sep 2025
||
(0)
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Manager

Relationship, Product

MV doesn’t release their APIs to other vendors unless they join the MV Alliance. I get stuck a lot...

Sep 2025
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(0)
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Manager

Loyalty

The big issue is that in Brazil, the strongest players are really just MV or Tasy. We had some...

Sep 2025
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(0)
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Manager

Product, Value

What could be improved with SOUL MV is not so much the medical record itself but rather the...

Sep 2025
||
(0)
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Director

Loyalty, Relationship

MV more or less delivers on their promises. We always manage to create a solution either in...

Aug 2025
||
(0)
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Director

Product, Value

As far as integration goes, we have tools that aren’t certified, so we have to work with MV, but...

Aug 2025
||
(0)
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 or  to see details.

Director

Loyalty

Lately, we have been using the tools a bit more. We have gone deeper into some areas that we hadn’t...

Aug 2025
||
(0)
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Director

Loyalty, Product

For a general hospital with high complexity and several hundred beds, it is mandatory to have either...

Aug 2025
||
(0)
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Physician

Operations

The financial cost of SOUL MV is very high. The implementation is very complex and time-consuming....

Aug 2025
||
(0)
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Physician

Operations, Product

The ease of use is a strength of SOUL MV, and after implementation, the tool works well. It is...

Aug 2025
||
(0)
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 or  to see details.

Director

Product

One of the greatest opportunities for product improvement would be to make the reporting process and...

Aug 2025
||
(0)
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Director

Product

The vendor’s greatest strengths are their long-standing product and the experience with the...

Aug 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations

The vendor could improve their support with implementations, the usability, and the security. The...

Aug 2025
||
(0)
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