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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Director

Product

The scope of our contract is paperless. Basically, everything is electronic in the case of NTT DATA...

Oct 2024
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Director

Relationship

NTT DATA provides customer service for us, but only during office hours. When there are critical...

Oct 2024
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Director

Value

To get a better ROI, I would like to not have to invest so much time in the system. A lot of time is...

Oct 2024
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Director

Operations

In terms of implementations, the vendor has a very good work team. That was what helped us,...

Oct 2024
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Director

Operations

The vendor's training could be better in terms of portals or fast training. We want something more...

Oct 2024
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Director

Product

Sometimes, the product can be confusing because it has so many screens. Our users tell us that the...

Oct 2024
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Director

Relationship

When we need to escalate things, we are either put in touch with the vendor's staff members or their...

Oct 2024
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Director

Product

We are 100% using the system's data. Our experience with the product is going very well, and the...

Oct 2024
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Director

Relationship, Product

With NTT DATA, any new developments take a long time, and we have had to make many adjustments on...

Oct 2024
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Director

Operations

The product is somewhat complex for the end users. There are a lot of fields, and things are a...

Dec 2023
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Director

Value

The vendor charges for every little thing. They even charge for a few hours of development.

Dec 2023
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Director

Loyalty, Product

The product is good. It has experience in different versions that have been applied in different...

Dec 2023
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Director

Relationship

There is only one development person on the NTT DATA side. We suffer because when that person goes...

Dec 2023
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A Look at the Global (Non-US) EMR Market Share in 2019
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The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen



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