ehCOS Clinic (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Product
The supplier's greatest strength is their ability to adapt to our processes.
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Product
The product could improve by making it so we don't have to deliver the code for any modification and...
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Relationship
The vendor could improve our customer experience by improving open source adaptability over time.
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Product
I like that the product is ambitious.
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Product
The scope of our contract is paperless. Basically, everything is electronic in the case of NTT DATA...
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Relationship
NTT DATA provides customer service for us, but only during office hours. When there are critical...
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Value
To get a better ROI, I would like to not have to invest so much time in the system. A lot of time is...
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Operations
In terms of implementations, the vendor has a very good work team. That was what helped us,...
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Operations
The vendor's training could be better in terms of portals or fast training. We want something more...
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Product
Sometimes, the product can be confusing because it has so many screens. Our users tell us that the...
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Relationship
When we need to escalate things, we are either put in touch with the vendor's staff members or their...
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Product
We are 100% using the system's data. Our experience with the product is going very well, and the...
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Relationship, Product
With NTT DATA, any new developments take a long time, and we have had to make many adjustments on...
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