ehCOS Clinic (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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Director

Relationship, Product

The supplier's greatest strength is their ability to adapt to our processes.

Dec 2024
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Director

Product

The product could improve by making it so we don't have to deliver the code for any modification and...

Dec 2024
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Director

Relationship

The vendor could improve our customer experience by improving open source adaptability over time.

Dec 2024
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Director

Product

I like that the product is ambitious.

Dec 2024
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Director

Product

The scope of our contract is paperless. Basically, everything is electronic in the case of NTT DATA...

Oct 2024
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Director

Relationship

NTT DATA provides customer service for us, but only during office hours. When there are critical...

Oct 2024
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Director

Value

To get a better ROI, I would like to not have to invest so much time in the system. A lot of time is...

Oct 2024
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Director

Operations

In terms of implementations, the vendor has a very good work team. That was what helped us,...

Oct 2024
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Director

Operations

The vendor's training could be better in terms of portals or fast training. We want something more...

Oct 2024
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Director

Product

Sometimes, the product can be confusing because it has so many screens. Our users tell us that the...

Oct 2024
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Director

Relationship

When we need to escalate things, we are either put in touch with the vendor's staff members or their...

Oct 2024
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Director

Product

We are 100% using the system's data. Our experience with the product is going very well, and the...

Oct 2024
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Director

Relationship, Product

With NTT DATA, any new developments take a long time, and we have had to make many adjustments on...

Oct 2024
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