Radiology Solutions Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Product
Radiology Solutions is the brick-and-mortar of radiology. I'm old school. If someone is looking for...
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Product
Optum has integration with Aidoc, but I wish they had more in-house AI development in terms of image...
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Loyalty
I would not buy Radiology Solutions again because Optum's cloud strategy isn’t mature. We need to...
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Operations
Optum’s training is not robust or thorough. Unfortunately, much of the training today is...
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Product
What I like about Radiology Solutions is that it meets the standard, core requirements. Our...
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Product
For an organization of our size, Radiology Solutions is probably not a good fit. It doesn’t meet our...
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Relationship
Our relationship with Optum is strong. However, if partnership is defined more broadly beyond just...
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Loyalty
We are actively exploring a move to the cloud, not necessarily with Optum, but with the right...
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Product
The product caters to the radiologists' needs well.
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Relationship, Product
Optum is very slow in innovating their solution, and they are severely falling behind. We are...
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Culture, Value
Optum's contracts are structured so that we receive a maintenance break, after which maintenance...
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Relationship, Operations
Whenever we request training from Optum, it takes about a month to get a response from them. Their...
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Culture
Optum is not a very forward-thinking vendor. It is clear that they are still promoting the same...
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Loyalty, Value
We are moving away from Radiology Solutions due to its high cost relative to value, as well as...
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Product
What I like about Radiology Solutions is that everything is under one roof. When we log in, all of...
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Operations
The advice that I would give to anyone considering the system would be to give the implementation...
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Loyalty
We moved to Optum's system as part of an administrative, enterprise-level decision. We are on a new...
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Loyalty, Operations, Product
In terms of Radiology Solutions' implementation, our main Achilles heel was the web viewer. The...
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Relationship, Product
Optum is pretty much spot on with Radiology Solutions. I love it. The last upgrade we did with Optum...
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Relationship
Optum didn’t use to outsource their front-end tech support. A long time ago, we would get someone on...
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Culture
Optum is out there to make money. They used to charge organizations per connection; they would...
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Value
We are getting our money’s worth with the product because I have very few problems, and any problems...
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Product
The product is very good. The biggest thing with Optum is that I have modalities with a rotating...
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Product
I get reports from Optum. They do health checks in the background and send those reports to me, and...
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Loyalty, Relationship, Product
I know improvements are coming with the solution. Optum has a stakeholder-request process that we...
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Operations
Everybody uses the system well, and they do not have a lot of trouble with the application, so there...
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Loyalty, Relationship
We have had a lot of struggles with Change Healthcare, unfortunately. We see them trying to make...
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Relationship
Change Healthcare has a lot of good people, and they still have some people who have knowledge and...
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Loyalty
I am not sold on the VNA the vendor has, and I don't know that the vision they have will be what we...
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Loyalty
We are looking for another vendor. We aren't considering Optum's solution as a long-term solution....
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Culture
Optum’s business model is services. Their basic integration is kind of poor, and they don't have any...
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Operations
Optum doesn't have a real training program. They have online documentation, but it isn't training....
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Relationship
After Optum’s security breach, it took a long time to get to the point where we could log in to...
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Product
As an imaging system, Radiology Solutions is like vanilla, and vanilla works. We bought new tools...
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Loyalty, Product
Optum has been telling us about a fabulous new system that we can move to, and they have a migration...
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Product
We bought the advanced analytics package. We can't create custom reports. We get dashboards, and we...
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Product
Radiology Solutions hasn’t gone down for a long time. I can’t think of anything that could be...
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Operations
We had to do a big MRN conversion when we went to another vendor. That was a major undertaking, and...
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Culture, Relationship
Optum has been doing a lot of outreach stuff. My sales representative is really good. The service...
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Operations
We want more training options. We haven't had training in quite some time.
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Value
Optum's model is to charge for every little thing. Users are going to get dinged for everything. We...
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Operations, Product
It would be nice if the vendor could improve the system's remote reading, teaching files,...
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Product
We have had Radiology Solutions for a long time. It may not be the latest and greatest Porsche, but...
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Culture, Operations
What Optum says is what we get, and things stick for both the sales side and the technical side. We...
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Loyalty, Product
Under the Optum umbrella, with Change Healthcare, we can’t create our own DICOM node; this hasn’t...
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Relationship
Overall, things have been going pretty smoothly with the vendor. We did not bump over to their new...
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Relationship, Product
So far, Optum’s adapters have been pretty clutch, and they build those pretty quickly and get us...
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Product
The main bulk in the center is great and does a good job, but the fringe features that are low or...
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Value
Optum is definitely better than the majority of our other vendors. They do avoid making us pay for a...
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Relationship, Product
Optum does not have much within their HL7 to support changes, such as merging messages for sites...
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Product
Optum has made changes in Radiology Solutions, especially with the speed and sync in Stratus...
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Relationship, Product
There are several things that we have found lacking in our cloud solution. There isn't a...
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Loyalty, Relationship
As we run into problems, Optum doesn't develop things. If they don't have enough requests for...
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Product
Optum's current on-site version does a very good job of providing a great workflow. The workflow has...
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Operations, Product
Our last upgrade was not good. It has been a while, but it was a disaster. We have all these...
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Value
Optum doesn’t incorporate new technology very well. We looked at other vendors that can do all kinds...
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Culture, Relationship
Optum keeps most of their promises, not all of them. A while ago, we purchased an enterprise viewer...
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Relationship
Optum's support team has tanked. It is not where it was, and that was what I loved the most about...
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Loyalty, Relationship
I question whether Radiology Solutions is going to remain in our organization. There is not much...
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Product
We have been on Radiology Solutions for a very long time, and we know it well. Our radiologists use...
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Product
Workflow Intelligence is a good idea. It allows us to build workflows for communicating wet reads...
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Relationship
The only good thing about Optum right now is that their customer liaison is trying to do the best...
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Culture
We are charged for every little thing with Optum. When I need quotes, I wait a really, really long...
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Relationship
Upgrading Radiology Solutions was pretty smooth. Optum is doing very well with integration. Also,...
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Operations
I’m not a huge fan of Optum. With Radiology Solutions, I'm limited and stifled as an administrator,...
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Operations
I make a phone call, and if it is justified, Optum will show us how to use the product and educate...
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Product
Radiology Solutions works, and when it works, it is good. It is solid.
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Loyalty, Value
Radiology Solutions isn’t part of our long-term plans. The main reason is our organization's views....
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Relationship
We had some recent maintenance events that weren't without issue. We have noted that Optum's leaders...
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Loyalty
We have a pretty long history with Optum at this point, and that has been challenging to say the...
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Relationship, Operations
I don't know whether Radiology Solutions was set up differently from the beginning, whether it is...
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Operations
I have less insight into Optum's training, but what I know from my team is that we have struggled...
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Product
The missing functionality with Radiology Solutions is stability. It seems like we have been working...
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Culture, Relationship
A lot of things have been pretty challenging with Optum, even things that we perceived as standard...
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Relationship, Product
Things with Optum have always been fantastic. The vendor's support is incredible. Optum is very,...
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Relationship
I appreciate that Optum gives us a representative who meets with us quite often and fights for us if...
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Relationship
With the vendor’s support, we frequently see issues where they don't manage their internal...
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Operations
We haven't had any vendor training in several years. With implementations, we would like Optum to...
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Loyalty, Value
We might get rid of the system and rely on a third party instead. It comes down to the fact that we...
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Product
There is a technology life cycle, and when vendors just try to keep using the same platform, there...
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Loyalty, Product, Value
We use the on-premises version of the solution. Optum’s cloud product is terrible. We have dumped so...
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Relationship
Optum goes out of their way to reach out to me and see how I'm doing. Their executives don't fix...
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Operations
I was not thrilled with Optum’s training. We recently bought a whole other section of classes...
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Loyalty
We are considering leaving Radiology Solutions because our version does not have workforce...
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Relationship
The involvement from Optum in the last year is definitely an improvement from past years. I had a...
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Operations
When I had training from Optum, it was great. Optum has great tips that they share for utilizing...
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Loyalty, Relationship, Product
We have been with Optum for several years, and we have been quite satisfied with their service and...
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Loyalty, Product
It is exciting what Optum is doing with Stratus Imaging. Stratus Imaging is Optum's cloud solution,...
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Culture, Operations
Ongoing training for Radiology Solutions is very high. Optum does a lot of webinars and seminars...
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Operations, Product
We consistently do upgrades for Radiology Solutions, and those upgrades have gone well.
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Relationship
We have a really good relationship with Optum. We have been with them for a long time, and from a...
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Loyalty, Value
With Optum, we have seen significant increases in cost. Finance is one of our reasons for looking at...
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Loyalty
Radiology Solutions is really good. We have been using it for years. There are a lot of reasons for...
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Loyalty
Radiology Solutions is definitely not part of our long-term plans. Hopefully, we can get the ball...
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Relationship, Value
Optum isn't very proactive in terms of avoiding charging for everything. Radiology Solutions is...
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Product
Radiologists can read in Radiology Solutions, but things like access to images and extra...
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Loyalty, Product
With Radiology Solutions, integration with third-party solutions is cumbersome. A good...
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Relationship
Optum is trying to keep their promises. There have been some notable changes in the organization in...
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Culture, Relationship
The problem with Optum comes from the administrative framework. The people who actually came on-site...
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Relationship
A few years ago, I was complaining about Optum’s support, and it has improved greatly, so Optum has...
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Relationship, Product
I really like Radiology Solutions. Radiology Solutions manages images and integrations on the...
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Relationship
I would buy Radiology Solutions again. Optum tries to keep their promises. Optum does project...
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Culture, Value
Everything is piecemeal for the version of Radiology Solutions we are on. Optum has a subscription...
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Loyalty
I think we will be looking for another vendor in the next few years, and I would not choose Optum...
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Relationship
Optum's service has degraded. The vendor has farmed out all of their technical support. Back when...
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Culture, Relationship
We pay Optum a large sum every year for support, so we should have a streamlined, pain-free...
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Value
When we did our last big PACS upgrade several years ago, Optum bundled Conserus in. We had to take...
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Relationship, Operations
I expect engagement from Optum around any kind of upgrades or end-of-life instances that we should...
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Relationship, Operations
The vendor lacks follow-up. I get the impression that our account executive for Optum is hanging on...
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Relationship
To improve support, Optum needs to hire more people who speak a language that I can understand, or...
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Relationship
We can't blame Optum for the security breach, but it juggled their support. Things are leveling back...
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Relationship
We could use some more vendor executive involvement from Optum. We were in contact with our...
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Loyalty
I am personally a fan of Radiology Solutions, but we are looking at moving to a new PACS in the near...
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Product
The only thing that I would like to be able to do with Radiology Solutions that I currently can't do...
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Loyalty, Product
The main thing that I like about Radiology Solutions is that it has met all of our needs so far. I...
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Product
Radiology Solutions is a fairly stable product, but it is a legacy-aged system. It doesn't have the...
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Operations, Product
Radiology Solutions is pretty stable. We don't have a lot of service issues. The workflow and...
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Relationship
A lot of times if there is an issue, we report it to Optum, but there is no active monitoring of our...
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Product, Value
Our radiologists use Radiology Solutions, even though it is a clunky solution and not the new...
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Value
Optum charges for everything. There isn't anything in Radiology Solutions that is free. Radiology...
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Loyalty, Product
We haven't had new functionality in a long, long time for Radiology Solutions, apart from little...
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Loyalty
We see the AI stuff that comes in integrate into Optum's system very well. From that aspect alone, I...
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Relationship
I don't have complaints with Optum’s support. We have regular meetings with their executives.
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Product
Radiology Solutions is very good. It was previously the McKesson PACS. We have had the McKesson PACS...
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Product
Optum’s stuff is not very thoroughly thought out, and it seems like they are never ready to bring it...
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Relationship, Operations
Other than putting stuff out in a portal for us to look at, Optum doesn't have one-on-one training....
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Culture
I would not buy Radiology Solutions again. I have worked with the system at a number of places....
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Culture, Value
Optum charges us for every little thing. The language in their contract makes it difficult. Optum...
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Operations
From a training standpoint, the solution isn't worthwhile in that it is entirely reliant on...
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Relationship
The vendor's support personnel are generally good, as long as I can understand them. The vendor has...
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Product
Radiology Solutions is an excellent PACS. It meets all of our needs. It has quick rendering, a new...
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Culture
Our contract with Optum is vague. I have learned that because of some of the things we have had to...
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Loyalty, Product
Radiology Solutions is fairly stable and simple enough for the radiologist to use. However, a lot of...
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Operations
Optum has some training stuff, but I have had mixed results. The training class that I went to was...
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Culture, Value
With every little integration point or change that Radiology Solutions seems to require, Optum...
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Relationship
I get emails from Optum where they do proactive checks. However, Optum needs a better web portal,...
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Culture, Loyalty, Relationship
Optum hasn't really delivered on a lot of their promises, specifically their timeline developments....
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Loyalty, Product
We would like to move Radiology Solutions to the cloud in the long run, but Optum doesn't really...
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Loyalty, Product
As a basic PACS, Radiology Solutions does what is promised. It is still a stable PACS solution....
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Loyalty, Product
I would rate Optum very low in terms of Radiology Solutions' functionality meeting all our needs...
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Value
Optum charges us a lot of money, but I don't know that I would say we get our money's worth. As a...
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Relationship
Optum's quality of support has gone down in the last few years. Their support team used to be much...
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Relationship, Operations
We haven't needed training from Optum lately, but when we do need it, their training is fine. It is...
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Value
Optum does not avoid charging for every little thing, but all vendors are like that. Optum is...
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Commentary Summary
Comment Type Breakout