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Radiology Solutions Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

We can't blame Optum for the security breach, but it juggled their support. Things are leveling back...

May 2025
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Manager

Relationship

We could use some more vendor executive involvement from Optum. We were in contact with our...

May 2025
||
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Manager

Loyalty

I am personally a fan of Radiology Solutions, but we are looking at moving to a new PACS in the near...

May 2025
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Director

Product

The only thing that I would like to be able to do with Radiology Solutions that I currently can't do...

May 2025
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Director

Loyalty, Product

The main thing that I like about Radiology Solutions is that it has met all of our needs so far. I...

May 2025
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Analyst/Coordinator

Product

Radiology Solutions is a fairly stable product, but it is a legacy-aged system. It doesn't have the...

May 2025
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Analyst/Coordinator

Operations, Product

Radiology Solutions is pretty stable. We don't have a lot of service issues. The workflow and...

May 2025
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Analyst/Coordinator

Relationship

A lot of times if there is an issue, we report it to Optum, but there is no active monitoring of our...

May 2025
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Analyst/Coordinator

Product, Value

Our radiologists use Radiology Solutions, even though it is a clunky solution and not the new...

May 2025
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Analyst/Coordinator

Value

Optum charges for everything. There isn't anything in Radiology Solutions that is free. Radiology...

May 2025
||
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Analyst/Coordinator

Loyalty, Product

We haven't had new functionality in a long, long time for Radiology Solutions, apart from little...

May 2025
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Physician

Loyalty

We see the AI stuff that comes in integrate into Optum's system very well. From that aspect alone, I...

Apr 2025
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Physician

Relationship

I don't have complaints with Optum’s support. We have regular meetings with their executives.

Apr 2025
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Physician

Product

Radiology Solutions is very good. It was previously the McKesson PACS. We have had the McKesson PACS...

Apr 2025
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Manager

Product

Optum’s stuff is not very thoroughly thought out, and it seems like they are never ready to bring it...

Apr 2025
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Manager

Relationship, Operations

Other than putting stuff out in a portal for us to look at, Optum doesn't have one-on-one training....

Apr 2025
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Manager

Culture

I would not buy Radiology Solutions again. I have worked with the system at a number of places....

Apr 2025
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Manager

Culture, Value

Optum charges us for every little thing. The language in their contract makes it difficult. Optum...

Apr 2025
||
(0)
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Manager

Operations

From a training standpoint, the solution isn't worthwhile in that it is entirely reliant on...

Apr 2025
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Manager

Relationship

The vendor's support personnel are generally good, as long as I can understand them. The vendor has...

Apr 2025
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Manager

Product

Radiology Solutions is an excellent PACS. It meets all of our needs. It has quick rendering, a new...

Apr 2025
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Manager

Culture

Our contract with Optum is vague. I have learned that because of some of the things we have had to...

Apr 2025
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Manager

Loyalty, Product

Radiology Solutions is fairly stable and simple enough for the radiologist to use. However, a lot of...

Apr 2025
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Manager

Operations

Optum has some training stuff, but I have had mixed results. The training class that I went to was...

Apr 2025
||
(0)
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Manager

Culture, Value

With every little integration point or change that Radiology Solutions seems to require, Optum...

Apr 2025
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Manager

Relationship

I get emails from Optum where they do proactive checks. However, Optum needs a better web portal,...

Apr 2025
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Manager

Culture, Loyalty, Relationship

Optum hasn't really delivered on a lot of their promises, specifically their timeline developments....

Apr 2025
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(0)
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Manager

Loyalty, Product

We would like to move Radiology Solutions to the cloud in the long run, but Optum doesn't really...

Apr 2025
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(0)
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Manager

Loyalty, Product

As a basic PACS, Radiology Solutions does what is promised. It is still a stable PACS solution....

Apr 2025
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(0)
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Manager

Loyalty, Product

I would rate Optum very low in terms of Radiology Solutions' functionality meeting all our needs...

Apr 2025
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(0)
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Manager

Value

Optum charges us a lot of money, but I don't know that I would say we get our money's worth. As a...

Apr 2025
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Manager

Relationship

Optum's quality of support has gone down in the last few years. Their support team used to be much...

Apr 2025
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(0)
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Manager

Relationship, Operations

We haven't needed training from Optum lately, but when we do need it, their training is fine. It is...

Apr 2025
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(0)
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Manager

Value

Optum does not avoid charging for every little thing, but all vendors are like that. Optum is...

Apr 2025
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(0)
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Analyst/Coordinator

Product

To me, Radiology Solutions is very intuitive and user friendly. Everything is integrated well, so I...

Apr 2025
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Analyst/Coordinator

Relationship

When I call for support, I sometimes get put on hold, and sometimes it takes a while to get someone...

Apr 2025
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Analyst/Coordinator

Product

I do get some complaints about Radiology Solutions. There are a lot of preference options, and they...

Apr 2025
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Analyst/Coordinator

Relationship

The support from Optum has been great. We have been having issues with slowness, but we haven't been...

Apr 2025
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(0)
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Manager

Loyalty, Value

The system is kind of in the middle of the road. It is a functional solution. It just doesn't make...

Apr 2025
||
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Manager

Relationship, Product

We have had a lot of minor issues and things that haven't derailed our day-to-day operations with...

Apr 2025
||
(0)
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Manager

Loyalty

We are still using the same system for probably financial reasons. Nothing has changed with the...

Apr 2025
||
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Manager

Loyalty

With the upcoming upgrade, I’m anticipating back-end analytics. I’m looking forward to being able to...

Mar 2025
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Manager

Relationship

The executive involvement from the vendor is getting better. We have a recurring call to discuss...

Mar 2025
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Manager

Relationship, Product

Patient care issues and the cases that I open aren't resolved in a timely manner. I don't want to...

Mar 2025
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(0)
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Manager

Relationship

Optum's support is getting irritating. When we call in, the recording tells us to press the Star...

Mar 2025
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(0)
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Manager

Product

I love the product because we can create a worklist based on locations. That works for our...

Mar 2025
||
(0)
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Director

Culture, Relationship

We were pretty frustrated with how unresponsive Optum was. That got us started on a path of trying...

Mar 2025
||
(0)
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Director

Loyalty

In a few years, we are going to relook at what we are doing with our PACS, so Radiology Solutions...

Mar 2025
||
(0)
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Director

Relationship

Optum is sometimes slow to respond. Until we start throwing a fit, we can't get to the right people.

Mar 2025
||
(0)
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Director

Operations

Optum hasn't really done much training for years. We haven't seen any big things happen with...

Mar 2025
||
(0)
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Manager

Loyalty

There are other products out there that can do better than Radiology Solutions. Optum suffers from...

Mar 2025
||
(0)
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Manager

Relationship

Post-COVID-19, the quality of support just went south. With Optum, it takes around 30 minutes to get...

Mar 2025
||
(0)
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Analyst/Coordinator

Loyalty

I certainly wish Radiology Solutions had better reporting. I know that that is coming. The interface...

Mar 2025
||
(0)
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Analyst/Coordinator

Operations, Product

We went through some upgrades with Optum in the last few years, and there was an upgrade that was a...

Mar 2025
||
(0)
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Analyst/Coordinator

Culture, Value

Once Radiology Solutions came under Optum ownership, there was a whole lot of line-item...

Mar 2025
||
(0)
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Analyst/Coordinator

Culture, Relationship

We are mostly satisfied with Radiology Solutions. We have done a few comparisons with other...

Mar 2025
||
(0)
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Analyst/Coordinator

Culture

Optum keeps the majority of their promises. There have just been a few incidents when what they...

Mar 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

Radiology Solutions is actually built for proactive service. There is a lot of feedback from the...

Mar 2025
||
(0)
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Analyst/Coordinator

Operations

Optum’s implementation of Radiology Solutions was not as impressive as other implementations we have...

Mar 2025
||
(0)
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Analyst/Coordinator

Relationship

I could only give Optum’s recent executive involvement a higher score. We have had difficulty in the...

Mar 2025
||
(0)
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Analyst/Coordinator

Relationship

Optum’s support for Radiology Solutions can do much better. Optum funnels us away from phone...

Mar 2025
||
(0)
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Manager

Product

The system works, and there is not much I can think of that is an issue. We have had some issues...

Mar 2025
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(0)
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Manager

Product

The radiology app is set up so it can only be run on one user at a time, and that has caused some...

Mar 2025
||
(0)
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Manager

Relationship, Operations

We have had some issues with support over the last year. Generally, a lot of the analysts on my team...

Mar 2025
||
(0)
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Manager

Operations

Optum does actually have a pretty good training platform in terms of their community platform, so I...

Mar 2025
||
(0)
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VP/Other Executive

Relationship

The support from Optum has been good for Radiology Solutions. We work with people who are quick to...

Feb 2025
||
(0)
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VP/Other Executive

Loyalty

We decided to go to Optum for our PACS and chose Radiology Solutions for integration, scalability,...

Feb 2025
||
(0)
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VP/Other Executive

Operations

Our implementation from Optum was organized and went well. We are still working through the full...

Feb 2025
||
(0)
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VP/Other Executive

Operations, Product

We are early in the process, but so far, Optum has been good to work with during the early data...

Feb 2025
||
(0)
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Manager

Loyalty, Product

The version of Radiology Solutions we are on now does not sufficiently meet our needs, but it does...

Feb 2025
||
(0)
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Manager

Operations

We are very dependent on Optum. At smaller enterprises, we wouldn’t have somebody with all the...

Feb 2025
||
(0)
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Manager

Operations, Value

Optum charges for training unless it is for an upgrade or something like that. We only get so many...

Feb 2025
||
(0)
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Manager

Operations, Product, Value

I wouldn't buy Radiology Solutions again unless I had to. I am not a fan of operating Optum's system...

Jan 2025
||
(0)
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Manager

Relationship

Optum went through a cyber security attack, and everyone cut ties with them. Anytime there was a...

Jan 2025
||
(0)
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Manager

Product, Value

I would have said I would buy Radiology Solutions again a few years ago but not anymore. I think it...

Jan 2025
||
(0)
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Manager

Operations

Optum's releases have been few and far between, and they have been buggy. With the implementation...

Jan 2025
||
(0)
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Manager

Loyalty, Relationship

We are replacing Optum. The lack of new functionality in their current generation platform, their...

Jan 2025
||
(0)
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Manager

Operations, Product

We have had quite a few problems with the product, but I don't put all the blame on Optum because...

Jan 2025
||
(0)
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Manager

Loyalty, Product

It isn't like the product doesn't do what we need it to do. The vendor just needs to give it more...

Jan 2025
||
(0)
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Manager

Relationship, Product

In terms of technology, the Optum PACS product seems a little behind the curve. It isn't that Optum...

Jan 2025
||
(0)
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Manager

Loyalty

We have had many pain points recently with the radiology PACS, but Optum is trying. We are starting...

Jan 2025
||
(0)
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Manager

Product

The integration is a bit messy because there are so many functions at work. Since Optum doesn't have...

Jan 2025
||
(0)
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Manager

Loyalty

We are moving to a cloud-based archive for radiology PACS through Optum. A big reason for that is...

Jan 2025
||
(0)
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Manager

Culture, Relationship, Product

Optum promised things in the past in relation to the radiology PACS that just never happened. For...

Jan 2025
||
(0)
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Manager

Relationship, Operations

Optum's executive involvement is very good. And the vendor's phone support people are very good....

Dec 2024
||
(0)
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Manager

Operations, Product

Radiology Solutions is very intuitive. And things typically go very well with implementations....

Dec 2024
||
(0)
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Analyst/Coordinator

Loyalty

We had a good run with Change Healthcare, but things have not been as quick to move forward since...

Dec 2024
||
(0)
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Manager

Relationship

Optum needs to eliminate errors in image transfer and improve customer support responsiveness. They...

Nov 2024
||
(0)
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Manager

Product

Sectra PACS is missing two major features for PACS admins and everyday users. There is no easy way...

Oct 2024
||
(0)
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Manager

Product

A big miss with Sectra PACS is that it has major flaws and errors with the CD and DVD burning...

Oct 2024
||
(0)
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Manager

Product

The system seems like it is working fine. The radiologists have scrolled through the images, and...

Oct 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We have had a tough time since the cybersecurity issues with Optum. They are trying to get things...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship

The changes within our Radiology Solutions PACS have not been positive or a good experience. We...

Sep 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

Optum has lost a lot of good people. That is a combination of strong salespeople, support people,...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

We feel like Optum is at a halt when it comes to delivering new technology. We heard all about the...

Sep 2024
||
(0)
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Manager

Product

I love the PACS. It works well. I just like pretty much everything about it. It is easy to use. I...

Jul 2024
||
(0)
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Manager

Relationship

The vendor has made some improvements since the last time we talked with the support people. We were...

Jul 2024
||
(0)
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Manager

Product

The uptime has been great. We did have an upgrade, and that was fine. We are just doing business as...

Jul 2024
||
(0)
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Manager

Relationship

Things have been challenging because of Change Healthcare’s data breach, but I don't think we have...

Jul 2024
||
(0)
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Director

Relationship, Product

Radiology Solutions is very user friendly. It is easy for the staff members who use the system to...

Jul 2024
||
(0)
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Director

Loyalty, Product

There are just a couple of upgrades that I have discussed, and we are not there yet. I have not...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Change Healthcare’s product is an intuitive system to use. It is easy to learn, and I have been...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Change Healthcare’s support is usually really good, but the vendor can be a little slower to respond...

Jul 2024
||
(0)
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 or  to see details.

Director

Loyalty

We might stay with Change Healthcare, but we are looking outside of them at different products. We...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Change Healthcare makes every effort to keep their promises, but they just don't have the technical...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Change Healthcare charging for every little thing has always been the case to some degree. When we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

We are constantly doing upgrades with Change Healthcare, and in general, those changes go very well....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Even though we are looking at possibly trying something different, Change Healthcare has been a good...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Optum needs to improve the downloading of images. The speed is lacking, especially off-site and for...

Jul 2024
||
(0)
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Manager

Operations, Product

When we first installed Radiology Solutions, Optum took care of a lot of the issues that we had with...

Jul 2024
||
(0)
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Manager

Loyalty, Product

Optum has fallen behind a bit on the on-premises side. Their cloud may be different. But the...

Jul 2024
||
(0)
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Manager

Operations

For implementations, Optum's project management is actually pretty good. We have had pretty good...

Jul 2024
||
(0)
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Manager

Operations

Optum could do better with their training by producing more in-depth videos. Most of the videos they...

Jul 2024
||
(0)
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Manager

Relationship

When we first got Optum, the leadership that they had then was very different than what we have now....

Jul 2024
||
(0)
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Manager

Relationship

Change Healthcare is doing great with their customer service responses to us. When I need to quickly...

Jun 2024
||
(0)
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Manager

Operations, Product

There is one part of the product that I would suggest that the vendor improve. The part of the...

Jun 2024
||
(0)
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Manager

Relationship

Change Healthcare experienced a cyberattack. Their customer portal wasn't available for a while, so...

Jun 2024
||
(0)
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Manager

Culture, Relationship

I am satisfied with Change Healthcare. I will probably give them a top rating for my overall...

Jun 2024
||
(0)
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Manager

Product

Our most recent upgrade for Radiology Solutions was pretty smooth. The vendor has a new version of...

Jun 2024
||
(0)
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Manager

Relationship, Operations

Change Healthcare's service has been terrible. That has been really disappointing. The only way the...

Jun 2024
||
(0)
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Manager

Relationship

The vendor's support is structured. I can contact our salesperson directly. That is as high as I can...

Jun 2024
||
(0)
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Manager

Relationship

Before I would recommend the vendor to anyone, Change Healthcare would need to get their service...

Jun 2024
||
(0)
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Manager

Product

The number-one thing we like about the product is its stability. It doesn't go down very often. We...

Jun 2024
||
(0)
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Manager

Relationship, Value

The problems we are having with Change Healthcare are related to the hijacking that they have had....

Jun 2024
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Manager

Culture, Loyalty, Value

At one point, we needed to migrate some data off one of the servers that we purchased from Change...

Jun 2024
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Manager

Relationship

Change Healthcare had their cybersecurity event on the pharmaceutical line, and it has impacted the...

May 2024
||
(0)
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Manager

Product

My experience with Radiology Solutions is all positive. I am probably a little biased only because...

May 2024
||
(0)
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Manager

Culture

Change Healthcare continues to advance Radiology Solutions. Our sales representative has presented...

May 2024
||
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