Radiology Solutions Commentary

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I want to see the ability to search by date of birth in the PACS. We can't do that, and that can be...

Our relationship with Optum has always been strong. The support is really top notch. I can get...

If Optum has talked about AI capabilities for Radiology Solutions, they haven't talked to us about...

There were a couple of areas where we had to move back to our existing platform from Optum's...

We struggled a lot with the performance of Radiology Solutions, with workflow issues, and with...

With Optum, we wanted a single viewer and a single PACS product, and we weren't able to do that. We...

Optum did some on-site training, but most of the training has fallen to our team, both in training...

Our current PACS actually was pushing the cloud pretty aggressively, but we're not quite there yet...

The urgent response aspect has gotten really bad with most of our vendors post-COVID. When everybody...

Optum has kind of waxed and waned on the partnership. They've been getting better for a little bit,...

Optum is not transparent in pricing, or in general. They tell us that they are a synergistic company...

Optum has struggled to keep up with technology, particularly with helping us move to the cloud....

We've had long-running issues with Optum's ability to integrate with our VNA from another vendor.

I've heard some feedback suggesting that the training for Radiology Solutions isn't very effective...

Radiology Solutions went through a hard time with support when it moved to Optum, and they've...

We have a new executive who wants to evaluate and see whether they can find a cheaper way to do what...

I think Radiology Solutions is a good solution. It works well. Optum is a forward-thinking company,...

With Optum, I have an account executive who is not just a salesperson. They are kind of like a...

Radiology Solutions is not terrible for a small community hospital or a rural setting with a small...

Radiology Solutions just kind of works. I got used to it just working, and it goes well with the...

Optum’s training program is really good. They have a good portal and good material. They provide all...

We are replacing Radiology Solutions because it is obsolete in the current environment for...

Optum has done a lot better in terms of service. Their service team is on top of things. We gave...

I have hands-on experience administering Radiology Solutions, but access to actual configuration...

Optum is a little better than other vendors about letting us get into the system and make a lot of...

Optum could improve their training offerings. I enjoyed the Optum trainings that they offered, but I...

Optum’s support people aren’t terrible, and they are available. There are some forums where we can...

Optum has a better process for ingesting support tickets than other vendors, but they tend to take a...

I don't feel like our relationship with Optum is a partnership. It is very much a business exchange....

If it were up to me, I would get a different vendor from Optum. I look more at the technology side...

I don't ever see or hear of a road map for Optum’s future solutions or innovation. One thing that...

I wouldn't tell anybody that Optum's software is a bargain, but for what it is, the solution is...

I would probably not buy Radiology Solutions again. I think Optum is behind with their innovation...

The support from Optum has had its ups and downs, but our partnership is pretty good. Even though we...

Optum is expensive. I don’t know if I would recommend them now. That would depend on what somebody...

Radiology Solutions is the brick-and-mortar of radiology. I'm old school. If someone is looking for...

Optum has integration with Aidoc, but I wish they had more in-house AI development in terms of image...

I would not buy Radiology Solutions again because Optum's cloud strategy isn’t mature. We need to...

Optum’s training is not robust or thorough. Unfortunately, much of the training today is...

What I like about Radiology Solutions is that it meets the standard, core requirements. Our...

For an organization of our size, Radiology Solutions is probably not a good fit. It doesn’t meet our...

Our relationship with Optum is strong. However, if partnership is defined more broadly beyond just...

We are actively exploring a move to the cloud, not necessarily with Optum, but with the right...

The product caters to the radiologists' needs well.

Optum is very slow in innovating their solution, and they are severely falling behind. We are...

Optum's contracts are structured so that we receive a maintenance break, after which maintenance...

Whenever we request training from Optum, it takes about a month to get a response from them. Their...

Optum is not a very forward-thinking vendor. It is clear that they are still promoting the same...

We are moving away from Radiology Solutions due to its high cost relative to value, as well as...

What I like about Radiology Solutions is that everything is under one roof. When we log in, all of...

The advice that I would give to anyone considering the system would be to give the implementation...

We moved to Optum's system as part of an administrative, enterprise-level decision. We are on a new...

In terms of Radiology Solutions' implementation, our main Achilles heel was the web viewer. The...

Optum is pretty much spot on with Radiology Solutions. I love it. The last upgrade we did with Optum...

Optum didn’t use to outsource their front-end tech support. A long time ago, we would get someone on...

Optum is out there to make money. They used to charge organizations per connection; they would...

We are getting our money’s worth with the product because I have very few problems, and any problems...

The product is very good. The biggest thing with Optum is that I have modalities with a rotating...

I get reports from Optum. They do health checks in the background and send those reports to me, and...

I know improvements are coming with the solution. Optum has a stakeholder-request process that we...

Everybody uses the system well, and they do not have a lot of trouble with the application, so there...

We have had a lot of struggles with Change Healthcare, unfortunately. We see them trying to make...

Change Healthcare has a lot of good people, and they still have some people who have knowledge and...

I am not sold on the VNA the vendor has, and I don't know that the vision they have will be what we...

We are looking for another vendor. We aren't considering Optum's solution as a long-term solution....

Optum’s business model is services. Their basic integration is kind of poor, and they don't have any...

Optum doesn't have a real training program. They have online documentation, but it isn't training....

After Optum’s security breach, it took a long time to get to the point where we could log in to...

As an imaging system, Radiology Solutions is like vanilla, and vanilla works. We bought new tools...

Optum has been telling us about a fabulous new system that we can move to, and they have a migration...

We bought the advanced analytics package. We can't create custom reports. We get dashboards, and we...

Radiology Solutions hasn’t gone down for a long time. I can’t think of anything that could be...

We had to do a big MRN conversion when we went to another vendor. That was a major undertaking, and...

Optum has been doing a lot of outreach stuff. My sales representative is really good. The service...

We want more training options. We haven't had training in quite some time.

Optum's model is to charge for every little thing. Users are going to get dinged for everything. We...

It would be nice if the vendor could improve the system's remote reading, teaching files,...

We have had Radiology Solutions for a long time. It may not be the latest and greatest Porsche, but...

What Optum says is what we get, and things stick for both the sales side and the technical side. We...

Under the Optum umbrella, with Change Healthcare, we can’t create our own DICOM node; this hasn’t...

Overall, things have been going pretty smoothly with the vendor. We did not bump over to their new...

So far, Optum’s adapters have been pretty clutch, and they build those pretty quickly and get us...

The main bulk in the center is great and does a good job, but the fringe features that are low or...

Optum is definitely better than the majority of our other vendors. They do avoid making us pay for a...

Optum does not have much within their HL7 to support changes, such as merging messages for sites...

Optum has made changes in Radiology Solutions, especially with the speed and sync in Stratus...

There are several things that we have found lacking in our cloud solution. There isn't a...

As we run into problems, Optum doesn't develop things. If they don't have enough requests for...

Optum's current on-site version does a very good job of providing a great workflow. The workflow has...

Our last upgrade was not good. It has been a while, but it was a disaster. We have all these...

Optum doesn’t incorporate new technology very well. We looked at other vendors that can do all kinds...

Optum keeps most of their promises, not all of them. A while ago, we purchased an enterprise viewer...

Optum's support team has tanked. It is not where it was, and that was what I loved the most about...

I question whether Radiology Solutions is going to remain in our organization. There is not much...

We have been on Radiology Solutions for a very long time, and we know it well. Our radiologists use...

Workflow Intelligence is a good idea. It allows us to build workflows for communicating wet reads...

The only good thing about Optum right now is that their customer liaison is trying to do the best...

We are charged for every little thing with Optum. When I need quotes, I wait a really, really long...

Upgrading Radiology Solutions was pretty smooth. Optum is doing very well with integration. Also,...

I’m not a huge fan of Optum. With Radiology Solutions, I'm limited and stifled as an administrator,...

I make a phone call, and if it is justified, Optum will show us how to use the product and educate...

Radiology Solutions works, and when it works, it is good. It is solid.

Radiology Solutions isn’t part of our long-term plans. The main reason is our organization's views....

We had some recent maintenance events that weren't without issue. We have noted that Optum's leaders...

We have a pretty long history with Optum at this point, and that has been challenging to say the...

I don't know whether Radiology Solutions was set up differently from the beginning, whether it is...

I have less insight into Optum's training, but what I know from my team is that we have struggled...

The missing functionality with Radiology Solutions is stability. It seems like we have been working...

A lot of things have been pretty challenging with Optum, even things that we perceived as standard...

Things with Optum have always been fantastic. The vendor's support is incredible. Optum is very,...

I appreciate that Optum gives us a representative who meets with us quite often and fights for us if...

With the vendor’s support, we frequently see issues where they don't manage their internal...

We haven't had any vendor training in several years. With implementations, we would like Optum to...

We might get rid of the system and rely on a third party instead. It comes down to the fact that we...

There is a technology life cycle, and when vendors just try to keep using the same platform, there...

We use the on-premises version of the solution. Optum’s cloud product is terrible. We have dumped so...

Optum goes out of their way to reach out to me and see how I'm doing. Their executives don't fix...

I was not thrilled with Optum’s training. We recently bought a whole other section of classes...