Radiology Solutions Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Culture, Operations
What Optum says is what we get, and things stick for both the sales side and the technical side. We...
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Loyalty, Product
Under the Optum umbrella, with Change Healthcare, we can’t create our own DICOM node; this hasn’t...
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Relationship
Overall, things have been going pretty smoothly with the vendor. We did not bump over to their new...
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Relationship, Product
So far, Optum’s adapters have been pretty clutch, and they build those pretty quickly and get us...
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Product
The main bulk in the center is great and does a good job, but the fringe features that are low or...
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Value
Optum is definitely better than the majority of our other vendors. They do avoid making us pay for a...
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Relationship, Product
Optum does not have much within their HL7 to support changes, such as merging messages for sites...
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Product
Optum has made changes in Radiology Solutions, especially with the speed and sync in Stratus...
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Relationship, Product
There are several things that we have found lacking in our cloud solution. There isn't a...
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Loyalty, Relationship
As we run into problems, Optum doesn't develop things. If they don't have enough requests for...
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Product
Optum's current on-site version does a very good job of providing a great workflow. The workflow has...
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Operations, Product
Our last upgrade was not good. It has been a while, but it was a disaster. We have all these...
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Value
Optum doesn’t incorporate new technology very well. We looked at other vendors that can do all kinds...
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Culture, Relationship
Optum keeps most of their promises, not all of them. A while ago, we purchased an enterprise viewer...
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Relationship
Optum's support team has tanked. It is not where it was, and that was what I loved the most about...
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Loyalty, Relationship
I question whether Radiology Solutions is going to remain in our organization. There is not much...
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Product
We have been on Radiology Solutions for a very long time, and we know it well. Our radiologists use...
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Product
Workflow Intelligence is a good idea. It allows us to build workflows for communicating wet reads...
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Relationship
The only good thing about Optum right now is that their customer liaison is trying to do the best...
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Culture
We are charged for every little thing with Optum. When I need quotes, I wait a really, really long...
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Relationship
Upgrading Radiology Solutions was pretty smooth. Optum is doing very well with integration. Also,...
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Operations
I’m not a huge fan of Optum. With Radiology Solutions, I'm limited and stifled as an administrator,...
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Operations
I make a phone call, and if it is justified, Optum will show us how to use the product and educate...
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Product
Radiology Solutions works, and when it works, it is good. It is solid.
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Loyalty, Value
Radiology Solutions isn’t part of our long-term plans. The main reason is our organization's views....
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Relationship
We had some recent maintenance events that weren't without issue. We have noted that Optum's leaders...
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Loyalty
We have a pretty long history with Optum at this point, and that has been challenging to say the...
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Relationship, Operations
I don't know whether Radiology Solutions was set up differently from the beginning, whether it is...
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Operations
I have less insight into Optum's training, but what I know from my team is that we have struggled...
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Product
The missing functionality with Radiology Solutions is stability. It seems like we have been working...
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Culture, Relationship
A lot of things have been pretty challenging with Optum, even things that we perceived as standard...
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Relationship, Product
Things with Optum have always been fantastic. The vendor's support is incredible. Optum is very,...
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Relationship
I appreciate that Optum gives us a representative who meets with us quite often and fights for us if...
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Relationship
With the vendor’s support, we frequently see issues where they don't manage their internal...
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Operations
We haven't had any vendor training in several years. With implementations, we would like Optum to...
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Loyalty, Value
We might get rid of the system and rely on a third party instead. It comes down to the fact that we...
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Product
There is a technology life cycle, and when vendors just try to keep using the same platform, there...
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Loyalty, Product, Value
We use the on-premises version of the solution. Optum’s cloud product is terrible. We have dumped so...
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Relationship
Optum goes out of their way to reach out to me and see how I'm doing. Their executives don't fix...
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Operations
I was not thrilled with Optum’s training. We recently bought a whole other section of classes...
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Loyalty
We are considering leaving Radiology Solutions because our version does not have workforce...
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Relationship
The involvement from Optum in the last year is definitely an improvement from past years. I had a...
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Operations
When I had training from Optum, it was great. Optum has great tips that they share for utilizing...
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Loyalty, Relationship, Product
We have been with Optum for several years, and we have been quite satisfied with their service and...
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Loyalty, Product
It is exciting what Optum is doing with Stratus Imaging. Stratus Imaging is Optum's cloud solution,...
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Culture, Operations
Ongoing training for Radiology Solutions is very high. Optum does a lot of webinars and seminars...
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Operations, Product
We consistently do upgrades for Radiology Solutions, and those upgrades have gone well.
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Relationship
We have a really good relationship with Optum. We have been with them for a long time, and from a...
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Loyalty, Value
With Optum, we have seen significant increases in cost. Finance is one of our reasons for looking at...
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Loyalty
Radiology Solutions is really good. We have been using it for years. There are a lot of reasons for...
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Loyalty
Radiology Solutions is definitely not part of our long-term plans. Hopefully, we can get the ball...
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Relationship, Value
Optum isn't very proactive in terms of avoiding charging for everything. Radiology Solutions is...
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Product
Radiologists can read in Radiology Solutions, but things like access to images and extra...
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Loyalty, Product
With Radiology Solutions, integration with third-party solutions is cumbersome. A good...
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Relationship
Optum is trying to keep their promises. There have been some notable changes in the organization in...
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Culture, Relationship
The problem with Optum comes from the administrative framework. The people who actually came on-site...
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Relationship
A few years ago, I was complaining about Optum’s support, and it has improved greatly, so Optum has...
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Relationship, Product
I really like Radiology Solutions. Radiology Solutions manages images and integrations on the...
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Relationship
I would buy Radiology Solutions again. Optum tries to keep their promises. Optum does project...
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Culture, Value
Everything is piecemeal for the version of Radiology Solutions we are on. Optum has a subscription...
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Loyalty
I think we will be looking for another vendor in the next few years, and I would not choose Optum...
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Relationship
Optum's service has degraded. The vendor has farmed out all of their technical support. Back when...
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Culture, Relationship
We pay Optum a large sum every year for support, so we should have a streamlined, pain-free...
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Value
When we did our last big PACS upgrade several years ago, Optum bundled Conserus in. We had to take...
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Relationship, Operations
I expect engagement from Optum around any kind of upgrades or end-of-life instances that we should...
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Relationship, Operations
The vendor lacks follow-up. I get the impression that our account executive for Optum is hanging on...
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Relationship
To improve support, Optum needs to hire more people who speak a language that I can understand, or...
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Relationship
We can't blame Optum for the security breach, but it juggled their support. Things are leveling back...
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Relationship
We could use some more vendor executive involvement from Optum. We were in contact with our...
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Loyalty
I am personally a fan of Radiology Solutions, but we are looking at moving to a new PACS in the near...
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Product
The only thing that I would like to be able to do with Radiology Solutions that I currently can't do...
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Loyalty, Product
The main thing that I like about Radiology Solutions is that it has met all of our needs so far. I...
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Product
Radiology Solutions is a fairly stable product, but it is a legacy-aged system. It doesn't have the...
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Operations, Product
Radiology Solutions is pretty stable. We don't have a lot of service issues. The workflow and...
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Relationship
A lot of times if there is an issue, we report it to Optum, but there is no active monitoring of our...
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Product, Value
Our radiologists use Radiology Solutions, even though it is a clunky solution and not the new...
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Value
Optum charges for everything. There isn't anything in Radiology Solutions that is free. Radiology...
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Loyalty, Product
We haven't had new functionality in a long, long time for Radiology Solutions, apart from little...
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Loyalty
We see the AI stuff that comes in integrate into Optum's system very well. From that aspect alone, I...
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Relationship
I don't have complaints with Optum’s support. We have regular meetings with their executives.
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Product
Radiology Solutions is very good. It was previously the McKesson PACS. We have had the McKesson PACS...
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Product
Optum’s stuff is not very thoroughly thought out, and it seems like they are never ready to bring it...
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Relationship, Operations
Other than putting stuff out in a portal for us to look at, Optum doesn't have one-on-one training....
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Culture
I would not buy Radiology Solutions again. I have worked with the system at a number of places....
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Culture, Value
Optum charges us for every little thing. The language in their contract makes it difficult. Optum...
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Operations
From a training standpoint, the solution isn't worthwhile in that it is entirely reliant on...
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Relationship
The vendor's support personnel are generally good, as long as I can understand them. The vendor has...
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Product
Radiology Solutions is an excellent PACS. It meets all of our needs. It has quick rendering, a new...
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Culture
Our contract with Optum is vague. I have learned that because of some of the things we have had to...
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Loyalty, Product
Radiology Solutions is fairly stable and simple enough for the radiologist to use. However, a lot of...
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Operations
Optum has some training stuff, but I have had mixed results. The training class that I went to was...
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Culture, Value
With every little integration point or change that Radiology Solutions seems to require, Optum...
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Relationship
I get emails from Optum where they do proactive checks. However, Optum needs a better web portal,...
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Culture, Loyalty, Relationship
Optum hasn't really delivered on a lot of their promises, specifically their timeline developments....
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Loyalty, Product
We would like to move Radiology Solutions to the cloud in the long run, but Optum doesn't really...
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Loyalty, Product
As a basic PACS, Radiology Solutions does what is promised. It is still a stable PACS solution....
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Loyalty, Product
I would rate Optum very low in terms of Radiology Solutions' functionality meeting all our needs...
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Value
Optum charges us a lot of money, but I don't know that I would say we get our money's worth. As a...
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Relationship
Optum's quality of support has gone down in the last few years. Their support team used to be much...
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Relationship, Operations
We haven't needed training from Optum lately, but when we do need it, their training is fine. It is...
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Value
Optum does not avoid charging for every little thing, but all vendors are like that. Optum is...
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Product
To me, Radiology Solutions is very intuitive and user friendly. Everything is integrated well, so I...
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Relationship
When I call for support, I sometimes get put on hold, and sometimes it takes a while to get someone...
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Product
I do get some complaints about Radiology Solutions. There are a lot of preference options, and they...
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Relationship
The support from Optum has been great. We have been having issues with slowness, but we haven't been...
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Loyalty, Value
The system is kind of in the middle of the road. It is a functional solution. It just doesn't make...
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Relationship, Product
We have had a lot of minor issues and things that haven't derailed our day-to-day operations with...
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Loyalty
We are still using the same system for probably financial reasons. Nothing has changed with the...
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Loyalty
With the upcoming upgrade, I’m anticipating back-end analytics. I’m looking forward to being able to...
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Relationship
The executive involvement from the vendor is getting better. We have a recurring call to discuss...
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Relationship, Product
Patient care issues and the cases that I open aren't resolved in a timely manner. I don't want to...
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Relationship
Optum's support is getting irritating. When we call in, the recording tells us to press the Star...
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Product
I love the product because we can create a worklist based on locations. That works for our...
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Culture, Relationship
We were pretty frustrated with how unresponsive Optum was. That got us started on a path of trying...
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Loyalty
In a few years, we are going to relook at what we are doing with our PACS, so Radiology Solutions...
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Relationship
Optum is sometimes slow to respond. Until we start throwing a fit, we can't get to the right people.
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Operations
Optum hasn't really done much training for years. We haven't seen any big things happen with...
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Loyalty
There are other products out there that can do better than Radiology Solutions. Optum suffers from...
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Relationship
Post-COVID-19, the quality of support just went south. With Optum, it takes around 30 minutes to get...
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Loyalty
I certainly wish Radiology Solutions had better reporting. I know that that is coming. The interface...
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Operations, Product
We went through some upgrades with Optum in the last few years, and there was an upgrade that was a...
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Culture, Value
Once Radiology Solutions came under Optum ownership, there was a whole lot of line-item...
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Culture, Relationship
We are mostly satisfied with Radiology Solutions. We have done a few comparisons with other...
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Culture
Optum keeps the majority of their promises. There have just been a few incidents when what they...
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Relationship, Product
Radiology Solutions is actually built for proactive service. There is a lot of feedback from the...
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Operations
Optum’s implementation of Radiology Solutions was not as impressive as other implementations we have...
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Relationship
I could only give Optum’s recent executive involvement a higher score. We have had difficulty in the...
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Relationship
Optum’s support for Radiology Solutions can do much better. Optum funnels us away from phone...
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Product
The system works, and there is not much I can think of that is an issue. We have had some issues...
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Product
The radiology app is set up so it can only be run on one user at a time, and that has caused some...
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Relationship, Operations
We have had some issues with support over the last year. Generally, a lot of the analysts on my team...
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Operations
Optum does actually have a pretty good training platform in terms of their community platform, so I...
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Relationship
The support from Optum has been good for Radiology Solutions. We work with people who are quick to...
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Loyalty
We decided to go to Optum for our PACS and chose Radiology Solutions for integration, scalability,...
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Operations
Our implementation from Optum was organized and went well. We are still working through the full...
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Operations, Product
We are early in the process, but so far, Optum has been good to work with during the early data...
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Loyalty, Product
The version of Radiology Solutions we are on now does not sufficiently meet our needs, but it does...
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Operations
We are very dependent on Optum. At smaller enterprises, we wouldn’t have somebody with all the...
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Operations, Value
Optum charges for training unless it is for an upgrade or something like that. We only get so many...
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Operations, Product, Value
I wouldn't buy Radiology Solutions again unless I had to. I am not a fan of operating Optum's system...
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Relationship
Optum went through a cyber security attack, and everyone cut ties with them. Anytime there was a...
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Product, Value
I would have said I would buy Radiology Solutions again a few years ago but not anymore. I think it...
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Operations
Optum's releases have been few and far between, and they have been buggy. With the implementation...
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Loyalty, Relationship
We are replacing Optum. The lack of new functionality in their current generation platform, their...
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Operations, Product
We have had quite a few problems with the product, but I don't put all the blame on Optum because...
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Loyalty, Product
It isn't like the product doesn't do what we need it to do. The vendor just needs to give it more...
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Relationship, Product
In terms of technology, the Optum PACS product seems a little behind the curve. It isn't that Optum...
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Loyalty
We have had many pain points recently with the radiology PACS, but Optum is trying. We are starting...
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Product
The integration is a bit messy because there are so many functions at work. Since Optum doesn't have...
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Loyalty
We are moving to a cloud-based archive for radiology PACS through Optum. A big reason for that is...
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Culture, Relationship, Product
Optum promised things in the past in relation to the radiology PACS that just never happened. For...
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Relationship, Operations
Optum's executive involvement is very good. And the vendor's phone support people are very good....
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Operations, Product
Radiology Solutions is very intuitive. And things typically go very well with implementations....
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