Radiology Solutions Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Manager

Product

I love the PACS. It works well. I just like pretty much everything about it. It is easy to use. I...

Jul 2024
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Manager

Relationship

The vendor has made some improvements since the last time we talked with the support people. We were...

Jul 2024
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Manager

Product

The uptime has been great. We did have an upgrade, and that was fine. We are just doing business as...

Jul 2024
||
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Manager

Relationship

Things have been challenging because of Change Healthcare’s data breach, but I don't think we have...

Jul 2024
||
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Director

Relationship, Product

Radiology Solutions is very user friendly. It is easy for the staff members who use the system to...

Jul 2024
||
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Director

Loyalty, Product

There are just a couple of upgrades that I have discussed, and we are not there yet. I have not...

Jul 2024
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Analyst/Coordinator

Operations, Product

Change Healthcare’s product is an intuitive system to use. It is easy to learn, and I have been...

Jul 2024
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Analyst/Coordinator

Relationship

Change Healthcare’s support is usually really good, but the vendor can be a little slower to respond...

Jul 2024
||
(0)
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Director

Loyalty

We might stay with Change Healthcare, but we are looking outside of them at different products. We...

Jul 2024
||
(0)
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Director

Relationship

Change Healthcare makes every effort to keep their promises, but they just don't have the technical...

Jul 2024
||
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Director

Culture, Value

Change Healthcare charging for every little thing has always been the case to some degree. When we...

Jul 2024
||
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Director

Relationship, Operations, Product

We are constantly doing upgrades with Change Healthcare, and in general, those changes go very well....

Jul 2024
||
(0)
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Director

Loyalty, Relationship

Even though we are looking at possibly trying something different, Change Healthcare has been a good...

Jul 2024
||
(0)
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Manager

Loyalty, Product

Optum needs to improve the downloading of images. The speed is lacking, especially off-site and for...

Jul 2024
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Manager

Operations, Product

When we first installed Radiology Solutions, Optum took care of a lot of the issues that we had with...

Jul 2024
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Manager

Loyalty, Product

Optum has fallen behind a bit on the on-premises side. Their cloud may be different. But the...

Jul 2024
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Manager

Operations

For implementations, Optum's project management is actually pretty good. We have had pretty good...

Jul 2024
||
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Manager

Operations

Optum could do better with their training by producing more in-depth videos. Most of the videos they...

Jul 2024
||
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Manager

Relationship

When we first got Optum, the leadership that they had then was very different than what we have now....

Jul 2024
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Manager

Relationship

Change Healthcare is doing great with their customer service responses to us. When I need to quickly...

Jun 2024
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Manager

Operations, Product

There is one part of the product that I would suggest that the vendor improve. The part of the...

Jun 2024
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Manager

Relationship

Change Healthcare experienced a cyberattack. Their customer portal wasn't available for a while, so...

Jun 2024
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Manager

Culture, Relationship

I am satisfied with Change Healthcare. I will probably give them a top rating for my overall...

Jun 2024
||
(0)
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Manager

Product

Our most recent upgrade for Radiology Solutions was pretty smooth. The vendor has a new version of...

Jun 2024
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Manager

Relationship, Operations

Change Healthcare's service has been terrible. That has been really disappointing. The only way the...

Jun 2024
||
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Manager

Relationship

The vendor's support is structured. I can contact our salesperson directly. That is as high as I can...

Jun 2024
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Manager

Relationship

Before I would recommend the vendor to anyone, Change Healthcare would need to get their service...

Jun 2024
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Manager

Product

The number-one thing we like about the product is its stability. It doesn't go down very often. We...

Jun 2024
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Manager

Relationship, Value

The problems we are having with Change Healthcare are related to the hijacking that they have had....

Jun 2024
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Manager

Culture, Loyalty, Value

At one point, we needed to migrate some data off one of the servers that we purchased from Change...

Jun 2024
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Manager

Relationship

Change Healthcare had their cybersecurity event on the pharmaceutical line, and it has impacted the...

May 2024
||
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Manager

Product

My experience with Radiology Solutions is all positive. I am probably a little biased only because...

May 2024
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Manager

Culture

Change Healthcare continues to advance Radiology Solutions. Our sales representative has presented...

May 2024
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Analyst/Coordinator

Value

I am not really sure that we would buy Change Healthcare's system again. We would definitely...

May 2024
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(0)
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Analyst/Coordinator

Operations

Change Healthcare's training has been pretty good, but it could be a bit better. There is room for...

May 2024
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Analyst/Coordinator

Loyalty

Radiology Solutions doesn't quite have the functionality that we would like it to. We have used...

May 2024
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Manager

Product

Radiology Solutions has basically been rock solid. There could be improvements within the worklist...

May 2024
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Manager

Relationship, Product

Change Healthcare has been pretty good lately. We can do a lot of data mining and capture a lot of...

May 2024
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Manager

Relationship

Any vendor can't keep all their promises. Support gets challenged, they get backed up, and then we...

May 2024
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Analyst/Coordinator

Relationship

Change Healthcare has been dealing with their cyber incident recently, and they have been lagging in...

May 2024
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(0)
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Manager

Culture, Relationship

We have an account manager over our area, but that person is just a conduit between sales and...

May 2024
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Manager

Product

The system is very stable. The only time we have any PACS downtime is when we do an upgrade. We...

May 2024
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Manager

Relationship, Value

We are still not recovered from the Change Healthcare data breach. We are months out. I think the...

May 2024
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Manager

Relationship, Value

I feel sorry for Change Healthcare with the cyberattack. I have heard rumors they paid an obscene...

May 2024
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Manager

Culture

Change Healthcare has a lot of bolt-on applications that go with their system. Conserus Workflow...

May 2024
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Manager

Culture, Loyalty, Relationship

Recently, we rolled out the worklist that comes with a bolt-on that is part of Radiology Solutions;...

May 2024
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Manager

Relationship

Change Healthcare stinks with their support. Every time we call, we get a new person. There used to...

May 2024
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Manager

Loyalty, Relationship

We have been with Change Healthcare for quite some time, so we have gone a long run with a single...

May 2024
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(0)
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Manager

Relationship, Value

Radiology Solutions is highly expensive from what I hear. Historically, I tend to wait on the phone...

Apr 2024
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(0)
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Manager

Product

I like Radiology Solutions. I am very familiar with it. It is pretty easy to use. It is meeting...

Apr 2024
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(0)
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Manager

Relationship

I am not seeing any promotion of new technologies from Change Healthcare, but that might be because...

Apr 2024
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(0)
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Manager

Relationship, Operations

Change Healthcare's support is lacking. There were a lot of promises about a lot of innovation and a...

Apr 2024
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(0)
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Manager

Value

Anytime anything changes that is connected to Change Healthcare, whether we upgrade a new product or...

Apr 2024
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(0)
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Manager

Product

The product has good stability. The product works well. All our radiologists seem to like it.

Apr 2024
||
(0)
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Manager

Product

The biggest thing the vendor needs to improve is the modernization of the underlying architecture....

Apr 2024
||
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Manager

Operations

There is very limited training from Change Healthcare, so they need to provide more training.

Apr 2024
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Manager

Relationship

Every since Change Healthcare's cyber incident, we have not been getting a lot of feedback from...

Apr 2024
||
(0)
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Manager

Operations

We haven't received training for the product since our first implementation because Radiology...

Apr 2024
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(0)
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Manager

Operations

Our implementation of Radiology Solutions wasn't as good as it could have been. There were a lot of...

Apr 2024
||
(0)
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Manager

Relationship, Product

Change Healthcare monitors certain things, but I don't think that they are as proactive as they used...

Apr 2024
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(0)
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Manager

Loyalty, Product

We just did an upgrade, and Radiology Solutions isn't very different than what we had. I don't know...

Apr 2024
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(0)
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Manager

Relationship

Honestly, Change Healthcare's staffing and support aren't what they used to be. In the past, we...

Apr 2024
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(0)
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Manager

Relationship, Operations, Product

We recently did an upgrade, and Change Healthcare has been really good. We have had no serious...

Mar 2024
||
(0)
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Manager

Loyalty

There is an enterprise effort to standardize things, and eventually all of our radiology stuff will...

Mar 2024
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(0)
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Director

Relationship

Change Healthcare has been pretty consistent over the years, but in the last couple of years,...

Mar 2024
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(0)
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Director

Operations

We have a project going on right now, and we are trying to get some connectivity between the company...

Mar 2024
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(0)
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Director

Culture, Relationship

We have a meeting coming up with Change Healthcare to discuss some things. To be perfectly honest,...

Mar 2024
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(0)
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Director

Relationship

We haven't consistently had an account representative who gives us information. We have typically...

Mar 2024
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(0)
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Director

Relationship

I would like to know more about what Change Healthcare is integrating their system with. I would...

Mar 2024
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(0)
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Director

Value

Due to a cyberattack on Change Healthcare, we have no revenue. They were our broker for billing, and...

Mar 2024
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(0)
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Manager

Relationship, Operations

We had a very rocky upgrade. Change Healthcare was heavily leaning toward breaking us during the...

Mar 2024
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(0)
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Manager

Product

We had an integration with our EHR that was fairly difficult. The HL7 information going back and...

Mar 2024
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(0)
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Manager

Relationship

To make the biggest difference for me, Change Healthcare could have more effective support. Change...

Mar 2024
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(0)
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Manager

Culture

Change Healthcare's timelines are based on very lengthy processes, so it is very hard for them to...

Mar 2024
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(0)
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Manager

Culture, Relationship, Value

Change Healthcare's way of doing business has changed a lot over the years. Change Healthcare is...

Mar 2024
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(0)
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Manager

Culture

Change Healthcare left things off of contracts. Then, we needed to purchase those things due to...

Mar 2024
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(0)
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Manager

Product

The product is excellent. It works well for our radiologists, and it is easy to use. Our...

Mar 2024
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Manager

Loyalty

We are supposed to go through an upgrade for the system, and we will be more satisfied after that.

Mar 2024
||
(0)
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Manager

Relationship

The vendor's support is pretty good. Over the last couple of years, there has been a lot of...

Mar 2024
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(0)
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Manager

Relationship

It has been about a month since the cyberattack on Change Healthcare, and we haven't heard anything...

Mar 2024
||
(0)
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Manager

Relationship

Regarding Change Healthcare's account staff and the management there, that level has been extremely...

Mar 2024
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(0)
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Manager

Loyalty, Product

Very little has changed in the vendor's on-premises solutions. That is probably the main reason I...

Mar 2024
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Manager

Relationship

Over the past year, I have found that Change Healthcare's support quality has dropped. I don't know...

Mar 2024
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Analyst/Coordinator

Operations, Product

Radiology Solutions integrates pretty well. It is relatively easy to use. Our users don’t seem to...

Feb 2024
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Manager

Operations, Product

Ease of access is something that has been commented on by our end users. The system is pretty...

Feb 2024
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(0)
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Manager

Relationship

I expect from a vendor that if I am having a technical issue, they will work with me and help in...

Feb 2024
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(0)
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Manager

Loyalty

The decision is to look elsewhere is really driven by the physicians who are saying they are not...

Feb 2024
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(0)
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Manager

Relationship

We meet with Change Healthcare, and we have calls, but promises are not always kept. That is kind of...

Feb 2024
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(0)
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Manager

Relationship

I'm disappointed with the support and the quality of customer care from Change Healthcare. That...

Feb 2024
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(0)
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Manager

Loyalty, Relationship

Our two big reasons for leaving Change Healthcare are that we have noticed a decline in the quality...

Feb 2024
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(0)
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Manager

Relationship, Value

I wouldn't buy Radiology Solutions again, but I don't know a lot about what the alternatives are...

Feb 2024
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(0)
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Manager

Relationship

We have periodically had to get Change Healthcare’s executives involved, and it hasn't been too hard...

Feb 2024
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(0)
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Manager

Relationship

Change Healthcare’s support is just bad, and bad is an understatement. The problem isn't that their...

Feb 2024
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(0)
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Manager

Loyalty, Product

We had Change Healthcare Enterprise Viewer, which worked with our patient portal as an external...

Feb 2024
||
(0)
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Manager

Relationship, Product

Change Healthcare’s new software solutions don’t work, and the onus is put on the local...

Feb 2024
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(0)
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Manager

Relationship

I don't have many complaints about the application itself. The application works fine with the way...

Feb 2024
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(0)
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Manager

Culture

Our volume-based licensing took a very large hit when we were going over some of the items we paid...

Feb 2024
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(0)
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Manager

Product, Value

We have been trying to work some things out with some comparison studies. We upload comparison...

Feb 2024
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(0)
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Analyst/Coordinator

Product

Our newest Radiology Solutions upgrade has AI within it, with an AI study list that can pull studies...

Feb 2024
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(0)
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Manager

Culture

We signed a deal with the vendor that I am not thrilled about. I feel like we were rushed. We had to...

Feb 2024
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(0)
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Manager

Culture, Loyalty

At my previous organization, we moved from Change Healthcare's system to another vendor's system....

Feb 2024
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(0)
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Manager

Culture, Relationship

Change Healthcare tells us that things will be looked into or that we will get updates at certain...

Feb 2024
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(0)
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Manager

Relationship, Operations

I have noticed recently that there is usually a struggle to get someone from Change Healthcare for a...

Feb 2024
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(0)
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Manager

Product

We have had a lot of problems with the radiology environments over the last couple of years. This...

Feb 2024
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(0)
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Manager

Relationship

The service from Change Healthcare has gone down since Optum bought them out. We used to be able to...

Jan 2024
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(0)
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Manager

Loyalty, Relationship

We have had the product for many years. The vendor is easy to work with. We are continuing to grow...

Dec 2023
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(0)
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Manager

Operations

I did a customer engineering course, but it was all taught in DOS and Command Prompt. I don't use...

Nov 2023
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(0)
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Manager

Relationship

Change Healthcare's support was better in the past. Now that Change Healthcare has been acquired by...

Nov 2023
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(0)
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Manager

Culture, Value

The product is awfully expensive and overpriced. There are times when we want to make changes to its...

Nov 2023
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(0)
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Manager

Product

I haven't found any new ideologies or workflows in the system recently that have caused issues, but...

Nov 2023
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(0)
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Manager

Product

During our integration, I set up the rules in the system to forward our studies to the places we...

Nov 2023
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(0)
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Manager

Product

Radiology Solutions is a click-intensive system sometimes. Our users are confused about when to move...

Nov 2023
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(0)
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CIO

Culture

The vendor’s people are not empowered to do anything. I haven't found anybody who says they will...

Nov 2023
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(0)
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CIO

Operations

Change Healthcare didn't say our implementation was going to be easy, but I think the complexity we...

Nov 2023
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(0)
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CIO

Loyalty, Value

Radiology Solutions is not inexpensive, and it does not meet all of our needs. Assuming there is a...

Nov 2023
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(0)
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CIO

Culture

Change Healthcare manages our contract. They have done everything in the contract. They are careful...

Nov 2023
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(0)
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CIO

Operations, Product

The migration of our images to Change Healthcare’s VNA has been taking months. It can't be that...

Nov 2023
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(0)
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CIO

Product

The product’s reporting is not up to snuff, so we have to look at third-party solutions for...

Nov 2023
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(0)
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CIO

Product

For unique workflows where people don't have to cross between the different PACS pieces, the system...

Nov 2023
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(0)
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CIO

Relationship

We have had to escalate quite a few things with Change Healthcare. It is challenging to get to the...

Nov 2023
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(0)
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CIO

Value

It is upsetting to look at the price tag for Radiology Solutions and then look at the experience,...

Nov 2023
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(0)
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VP/Other Executive

Loyalty, Product

Our EMR vendor does not have a PACS, so we are staying on Radiology Solutions. I don't think there...

Nov 2023
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(0)
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VP/Other Executive

Loyalty, Relationship

We have a love-hate relationship with Radiology Solutions, and I don't know whether Change...

Nov 2023
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(0)
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VP/Other Executive

Relationship

We have a pretty good relationship with Change Healthcare. In fact, when we were having some...

Nov 2023
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(0)
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VP/Other Executive

Operations

Change Healthcare’s implementation services have been pretty good. If we need additional training,...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Product

The quality of Radiology Solutions has been good. We can configure Radiology Solutions pretty...

Nov 2023
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(0)
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VP/Other Executive

Product

I don't know that Change Healthcare is delivering new technology that meets our needs. I don't know...

Nov 2023
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(0)
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VP/Other Executive

Value

I think Change Healthcare drives tangible outcomes because of what they do in terms of imaging...

Nov 2023
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(0)
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VP/Other Executive

Value

I don't think Change Healthcare nickel-and-dimes us to death. I think they are pretty fair in the...

Nov 2023
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(0)
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VP/Other Executive

Relationship

I would tell a peer or friend that Radiology Solutions has done its duty with us, but I wouldn't...

Nov 2023
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VP/Other Executive

Product

We make sure Radiology Solutions supports our integration goals because it has to be integrated...

Nov 2023
||
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VP/Other Executive

Product

Part of the radiology problem is that we have so many modules within radiology, so there are so many...

Nov 2023
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VP/Other Executive

Loyalty

We wouldn't think of Change Healthcare as a PACS vendor. I don't know whether we would go out to...

Nov 2023
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(0)
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Analyst/Coordinator

Product

The system has a nice look and feel, but using the system is like putting lipstick on a pig. The...

Nov 2023
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(0)
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Analyst/Coordinator

Culture, Relationship

Change Healthcare makes all kinds of promises, and the vendor's support people certainly try to keep...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The product's face is very old. The application leaves a trail behind it, and sometimes strange...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Change Healthcare's application is clunky. People have to be physically on-site to calibrate the...

Nov 2023
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(0)
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Manager

Relationship

We have had problems with the vendor's support. We have unresolved issues, and the vendor's people...

Nov 2023
||
(0)
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Manager

Product

The on-premises version of the solution has old technology, and we have had some integration issues...

Nov 2023
||
(0)
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Manager

Loyalty, Product

Change Healthcare's cloud strategy really misses the mark of where the industry is going and where...

Nov 2023
||
(0)
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Manager

Loyalty, Product

Change Healthcare still has an archaic archive model, and they really need to be aware of studies on...

Nov 2023
||
(0)
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Manager

Culture, Relationship

We would purchase the product again depending on whether the vendor's customer service was better....

Sep 2023
||
(0)
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Manager

Culture, Value

Change Healthcare charges for every little thing, and their invoices are very confusing.

Sep 2023
||
(0)
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Manager

Loyalty, Relationship

While we think the product is excellent, the vendor's customer service has been horrible. The...

Sep 2023
||
(0)
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Manager

Product

Radiology Solutions is a pretty solid system. It works really well. We don't have a lot of problems...

Sep 2023
||
(0)
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Manager

Relationship

Most of the time, we call and use the phone support team with Change Healthcare. There is a customer...

Sep 2023
||
(0)
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Manager

Relationship, Operations

The vendor almost drowns us in contact to almost too much of a degree. With the last update, it was...

Sep 2023
||
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Manager

Relationship

The product quality is pretty rock solid for the most part. Change Healthcare runs proactive...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

In the past, the vendor's support people always stood above the rest. We could call them, and they...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture

Change Healthcare didn't keep one of their promises. They sold us a product, we installed that...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

We had a very difficult implementation. It took a long time, and a short time before we went live,...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

Change Healthcare gave us some training manuals, but we didn't get much more than that.

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Before our upgrade, I would have dinged Change Healthcare on their delivery of technology. However,...

Aug 2023
||
(0)
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Director

Product

Radiology Solutions is very user friendly. Radiologists like the overall PACS. I really don't have...

Aug 2023
||
(0)
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Director

Operations, Product

I have had multiple providers tell me over the years that they like the Change Healthcare PACS, and...

Aug 2023
||
(0)
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Manager

Product

The solution doesn't feel overly complicated. It feels very straightforward. The end users have the...

Aug 2023
||
(0)
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Manager

Culture, Value

With the vendor's universal viewer, initially, we were led to believe we could bring in cardiology...

Aug 2023
||
(0)
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Manager

Relationship

It has become super cumbersome to get ahold of somebody from Change Healthcare’s support team. In...

Aug 2023
||
(0)
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Manager

Product, Value

In terms of measurable benefits and automating processes with the product, we implemented the...

Aug 2023
||
(0)
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Manager

Operations, Value

We are left to ourselves to figure things out about the product. Change Healthcare has their...

Aug 2023
||
(0)
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Manager

Loyalty, Relationship

We have a plan to switch away from Change Healthcare so that we can standardize across our...

Aug 2023
||
(0)
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Manager

Relationship, Operations

The vendor is great, but occasionally it takes a while to get ahold of somebody on the phone. But to...

Aug 2023
||
(0)
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Director

Relationship, Product

Radiology Solutions has been a really good product for us. Change Healthcare is slow to deliver...

Jul 2023
||
(0)
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Director

Relationship

We have had a few situations with the vendor in the past that haven't necessarily worked out the...

Jul 2023
||
(0)
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Director

Culture, Value

The vendor charges us for random things. The biggest thing we have seen over the last few years has...

Jul 2023
||
(0)
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Director

Operations

We had an implementation that went extremely well. The vendor's training also went very well. In...

Jul 2023
||
(0)
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Director

Relationship

The vendor's support has gotten better, but when McKesson became Change Healthcare, there was a big...

Jul 2023
||
(0)
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Director

Loyalty

There are things that other vendors' products can do that Radiology Solutions can't do. Change...

Jul 2023
||
(0)
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