Optum/Change Healthcare Merger
16 August 22
| Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.
Latest Comments See all (140) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Director
Operations, Product
We consistently do upgrades for Radiology Solutions, and those...
Director
Relationship
We have a really good relationship with Optum. We have been with them...
Director
Loyalty, Value
With Optum, we have seen significant increases in cost. Finance is one...
Director
Loyalty
Radiology Solutions is really good. We have been using it for years....
Analyst/Coordinator
Loyalty
Radiology Solutions is definitely not part of our long-term plans....
Analyst/Coordinator
Relationship, Value
Optum isn't very proactive in terms of avoiding charging for...
Analyst/Coordinator
Product
Radiologists can read in Radiology Solutions, but things like access...
Analyst/Coordinator
Loyalty, Product
With Radiology Solutions, integration with third-party solutions is...
Analyst/Coordinator
Relationship
Optum is trying to keep their promises. There have been some notable...
Analyst/Coordinator
Culture, Relationship
The problem with Optum comes from the administrative framework. The...