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Image Management Vue PACS (Carestream) Commentary
Filtered view: (Large - 300K+ Studies)

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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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VP/Other Executive

Loyalty

We are looking at moving to the cloud, but we will wait until Philips as a whole gets more...

Dec 2025
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VP/Other Executive

Relationship, Product

I recently spoke with a lot of customers who are struggling with Philips. I know their issues are...

Dec 2025
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VP/Other Executive

Relationship

Philips has been really good to us, and I don't have any complaints. I know they have struggled, and...

Dec 2025
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Director

Product

A lot of features are missing from Image Management Vue PACS. Some of the features and...

Nov 2025
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Director

Operations

We don’t get any training from Philips. I would say we need instructor-led training. The system is...

Nov 2025
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Director

Relationship

The executive involvement is good with Philips. I don't know if they can fix our problems though.

Nov 2025
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Director

Operations, Product

I think the system is intuitive and user-friendly. The end users are able to figure out how to use...

Nov 2025
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Director

Relationship, Operations

The vendor could provide better engagement with the customer, better upgrades, and better support....

Nov 2025
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Director

Product

We were expecting better upgrades, engagement, and resolution of outstanding issues from the system....

Nov 2025
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Analyst/Coordinator

Relationship

Anybody that we work with is very knowledgeable. We have more issues with the PACS than with our...

Nov 2025
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Analyst/Coordinator

Relationship, Product

The product is good. Philips just needs to work on their mammography issues. The mammography...

Nov 2025
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Analyst/Coordinator

Relationship

Philips’ support is phenomenal. They are easy to work with. We have a dedicated analyst who helps...

Nov 2025
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Analyst/Coordinator

Relationship, Product

We had an issue with the version we were on; one of the scanners had to be upgraded. The vendor...

Nov 2025
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Manager

Relationship, Operations

We are working on a project with Philips, and they have been very responsive and right on the button...

Nov 2025
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Manager

Loyalty, Operations

Working with Philips on moving to the cloud is a little slow. We are ready to go and are making...

Nov 2025
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Physician

Product

I wouldn't buy Carestream again. Carestream has a built-in voice recognition product. It is...

Aug 2025
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CIO

Relationship, Product

Image Management Vue PACS is down nearly every week. Philips cannot upgrade their software because...

Jul 2025
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Analyst/Coordinator

Product

A lot of the issues that we had with Image Management Vue PACS can ultimately be traced back to...

Jul 2025
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Analyst/Coordinator

Loyalty, Product

We are on an older version of Image Management Vue PACS because our upgrade process did not work out...

Jul 2025
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Analyst/Coordinator

Loyalty, Relationship

We have had some challenges with the Philips support team, but nothing too bad. They have been...

Jul 2025
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Analyst/Coordinator

Loyalty

We are parting ways with Philips, and we are moving to a new vendor. We are going to take our PACS...

Jul 2025
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Manager

Loyalty, Product

We have been trying to get the latest client version for Image Management Vue PACS, but it is...

Apr 2025
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Manager

Relationship

Philips makes a lot of promises. Whether they keep them is questionable. I don't think Philips keeps...

Apr 2025
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Manager

Relationship

I would like to be able to speak to the R&D team at Philips more often to tell them about some of...

Apr 2025
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Manager

Relationship

We have a designated engineer from Philips who is very good. The support policy where Philips sets...

Apr 2025
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Manager

Product

The back end of Image Management Vue PACS is pretty strong, reliable, and easily expanded. The...

Apr 2025
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Manager

Relationship

We actually have good contact with Philips’ applications team. We have direct contact if we need to...

Apr 2025
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Manager

Loyalty, Product

Image Management Vue PACS works. A few years ago, we had major problems with Image Management Vue...

Apr 2025
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Manager

Loyalty, Product

Philip isn't doing so well with the functionality of Image Management Vue PACS. Our radiologists are...

Apr 2025
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Manager

Product

I'm happy with the Image Management Vue PACS product because it keeps us happy on the back end and...

Apr 2025
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Manager

Product

We don't have bidirectionality with the integration right now with Image Management Vue PACS. In the...

Mar 2025
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Manager

Relationship

We have had a lot of challenges in our relationship with Philips' support team and Image Management...

Mar 2025
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Manager

Product

We haven't had a single upgrade for Image Management Vue PACS since we got the version that we got...

Mar 2025
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Analyst/Coordinator

Value

Philips doesn't avoid charging for every little thing. They have tried to gouge us to get to our...

Mar 2025
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Analyst/Coordinator

Operations

Philips probably needs to rethink the whole implementation process. I think they have had the same...

Mar 2025
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Analyst/Coordinator

Relationship

Our Image Management Vue PACS version is not the current version. We refused to upgrade because we...

Mar 2025
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Analyst/Coordinator

Relationship

The ongoing support is nonexistent for Philips. When they found out about the changes we were...

Mar 2025
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Analyst/Coordinator

Loyalty, Relationship

I absolutely would not buy Image Management Vue PACS again. Things have gotten bad with Philips, so...

Mar 2025
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Analyst/Coordinator

Product

Philips’ PACS is a VNA, so it allows just about anything in. That is a good thing and a bad thing....

Feb 2025
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Analyst/Coordinator

Relationship

Philips’ support is fantastic, and even if we have issues, we can live with them if we have good...

Feb 2025
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Analyst/Coordinator

Relationship

Philips is a good company, but they try to grow too big. They should concentrate more on some of the...

Feb 2025
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Analyst/Coordinator

Loyalty

We have nearline and online studies. Nearline studies are in an archival base, and there are things...

Feb 2025
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Analyst/Coordinator

Relationship, Operations

Philips has done a lot of work. We had a ton of issues, but Philips really worked hard to get them...

Feb 2025
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Manager

Operations

I am sure that when we do the hybrid model with Image Management Vue PACS, there will be training...

Jan 2025
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Manager

Relationship

With Philips, we do have proactive monitoring. They monitor for critical errors and storage levels.

Jan 2025
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Manager

Operations, Product

We did a major project with Philips where we set up a major interface between various tools, and...

Jan 2025
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Manager

Loyalty, Value

With Philips, we are working on a refresh. They now offer three different models: on-premises,...

Jan 2025
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(0)
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Director

Loyalty

The radiologists are not happy with Philips' system at all. Whether the product is in our long-term...

Dec 2024
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(0)
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Director

Product

On the mammography side, there is a lot of functionality that is missing. We don't have certain...

Dec 2024
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(0)
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Director

Value

I really don't know how the charging goes with Philips, but I know that we have already paid enough...

Dec 2024
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(0)
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Director

Relationship, Operations, Product

Philips doesn't know how to implement things. We ask questions about what we need and reference...

Dec 2024
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(0)
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Director

Operations

We didn't get any training. We started with Carestream. We did not use Carestream for mammography at...

Dec 2024
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Director

Relationship

There is no mammography software for Philips. But we have learned a lot. I luckily found a couple of...

Dec 2024
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(0)
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Director

Relationship

I think the vendor is trying to do integration. They interact and talk with the teams.

Dec 2024
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Director

Loyalty, Product

For breast imaging, the product does not meet the expectations of patient care technologists or...

Dec 2024
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(0)
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Director

Relationship

The vendor's higher-up that I knew has become unavailable. But I work with the vendor's service...

Dec 2024
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(0)
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Director

Product

I have to pull images from another imaging platform over into Philips' system because Philips'...

Dec 2024
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