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Image Management Vue PACS (Carestream) Commentary
Filtered view: (Large - 300K+ Studies)

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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty, Product

We have been trying to get the latest client version for Image Management Vue PACS, but it is...

Apr 2025
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Manager

Relationship

Philips makes a lot of promises. Whether they keep them is questionable. I don't think Philips keeps...

Apr 2025
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Manager

Relationship

I would like to be able to speak to the R&D team at Philips more often to tell them about some of...

Apr 2025
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Manager

Relationship

We have a designated engineer from Philips who is very good. The support policy where Philips sets...

Apr 2025
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Manager

Product

The back end of Image Management Vue PACS is pretty strong, reliable, and easily expanded. The...

Apr 2025
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Manager

Relationship

We actually have good contact with Philips’ applications team. We have direct contact if we need to...

Apr 2025
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Manager

Loyalty, Product

Image Management Vue PACS works. A few years ago, we had major problems with Image Management Vue...

Apr 2025
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Manager

Loyalty, Product

Philip isn't doing so well with the functionality of Image Management Vue PACS. Our radiologists are...

Apr 2025
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Manager

Product

I'm happy with the Image Management Vue PACS product because it keeps us happy on the back end and...

Apr 2025
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Manager

Product

We don't have bidirectionality with the integration right now with Image Management Vue PACS. In the...

Mar 2025
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Manager

Relationship

We have had a lot of challenges in our relationship with Philips' support team and Image Management...

Mar 2025
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Manager

Product

We haven't had a single upgrade for Image Management Vue PACS since we got the version that we got...

Mar 2025
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Analyst/Coordinator

Value

Philips doesn't avoid charging for every little thing. They have tried to gouge us to get to our...

Mar 2025
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Analyst/Coordinator

Operations

Philips probably needs to rethink the whole implementation process. I think they have had the same...

Mar 2025
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Analyst/Coordinator

Relationship

Our Image Management Vue PACS version is not the current version. We refused to upgrade because we...

Mar 2025
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Analyst/Coordinator

Relationship

The ongoing support is nonexistent for Philips. When they found out about the changes we were...

Mar 2025
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Analyst/Coordinator

Loyalty, Relationship

I absolutely would not buy Image Management Vue PACS again. Things have gotten bad with Philips, so...

Mar 2025
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Analyst/Coordinator

Product

Philips’ PACS is a VNA, so it allows just about anything in. That is a good thing and a bad thing....

Feb 2025
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Analyst/Coordinator

Relationship

Philips’ support is fantastic, and even if we have issues, we can live with them if we have good...

Feb 2025
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Analyst/Coordinator

Relationship

Philips is a good company, but they try to grow too big. They should concentrate more on some of the...

Feb 2025
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Analyst/Coordinator

Loyalty

We have nearline and online studies. Nearline studies are in an archival base, and there are things...

Feb 2025
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Analyst/Coordinator

Relationship, Operations

Philips has done a lot of work. We had a ton of issues, but Philips really worked hard to get them...

Feb 2025
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Director

Loyalty

The radiologists are not happy with Philips' system at all. Whether the product is in our long-term...

Dec 2024
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Director

Product

On the mammography side, there is a lot of functionality that is missing. We don't have certain...

Dec 2024
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Director

Value

I really don't know how the charging goes with Philips, but I know that we have already paid enough...

Dec 2024
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Director

Relationship, Operations, Product

Philips doesn't know how to implement things. We ask questions about what we need and reference...

Dec 2024
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Director

Operations

We didn't get any training. We started with Carestream. We did not use Carestream for mammography at...

Dec 2024
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Director

Relationship

There is no mammography software for Philips. But we have learned a lot. I luckily found a couple of...

Dec 2024
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Director

Relationship

I think the vendor is trying to do integration. They interact and talk with the teams.

Dec 2024
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Director

Loyalty, Product

For breast imaging, the product does not meet the expectations of patient care technologists or...

Dec 2024
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Director

Relationship

The vendor's higher-up that I knew has become unavailable. But I work with the vendor's service...

Dec 2024
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Director

Product

I have to pull images from another imaging platform over into Philips' system because Philips'...

Dec 2024
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Manager

Relationship, Value

For what the product is worth, we are using it all day, every day, and it is doing everything we...

Nov 2024
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Manager

Loyalty

We are not on the most current version of Image Management Vue PACS because Philips wants us to do...

Nov 2024
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Manager

Operations

When we were converting over to Philips’ system, I was in a meeting a few hours a week, and they...

Nov 2024
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Manager

Relationship

When it comes to support, we call Philips, and they are familiar with me. It is just like they are...

Nov 2024
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Manager

Loyalty, Product

The only complaint I have is the uniformity of Image Management Vue PACS. It needs to be more...

Nov 2024
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Manager

Relationship

I only deal with the forward-facing field engineers, and when they have to go to a higher level, or...

Nov 2024
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Manager

Product

Philips does pretty well when it comes to integration. We have some things integrated with Image...

Nov 2024
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Manager

Loyalty, Value

The PACS meets our needs for what we are using it for. We can treat patients, and we do a good job...

Oct 2024
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Manager

Product

I love Image Management Vue PACS' simplicity with redundancy. We have two servers that are both...

Oct 2024
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Manager

Product

The toolbars on the system can be a problem for me. They are a little too bright. Philips does it...

Oct 2024
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Manager

Loyalty, Product

On the admin side, I would love to see some sort of tool to show me who is logged on to what PACS. I...

Oct 2024
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CIO

Loyalty, Relationship, Operations

We implemented Image Management Vue PACS. It has not gone well, and I know Philips was ranked pretty...

Aug 2024
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Director

Operations

When we had our implementation with Philips years ago, the Philips project management team drove...

May 2024
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(0)
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Director

Loyalty

We have Image Management Vue PACS, and it is very supported, but the radiologists are not satisfied....

May 2024
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(0)
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Director

Loyalty, Product

Philips has their new cloud PACS that has a bunch of tools in it, and it looks like Image Management...

May 2024
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