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Image Management Vue PACS (Carestream) Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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November 2022
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User Commentary

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Manager

Relationship, Relationship

Things with Image Management Vue PACS have improved a lot. When the product was acquired by Philips,...

Apr 2024
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Manager

Loyalty, Loyalty, Product, Product

Image Management Vue PACS is perfect for its purpose. Philips seems to have a solid upgrade plan and...

Apr 2024
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Manager

Loyalty, Loyalty

Philips is still clustering software for database resiliency. They are not using modern...

Apr 2024
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Manager

Loyalty, Loyalty

I am hoping that Philips will continue to improve Image Management Vue PACS and not just go through...

Apr 2024
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Manager

Relationship, Relationship

It feels like a lot of the experts in Image Management Vue PACS have left Philips. The attention and...

Mar 2024
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Manager

Relationship, Relationship

Philips’ communication is good. We have maintained a good relationship, and Philips tries to be...

Mar 2024
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Manager

Relationship, Relationship, Product, Product, Value, Value

Image Management Vue PACS has historically done well for us. It is a flexible system that has been...

Mar 2024
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Manager

Product, Product

Overall, the stability of Image Management Vue PACS is something that our providers complain about...

Mar 2024
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

Image Management Vue PACS is absolutely not part of our long-term plans. Its IT has gone from bad to...

Jan 2024
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Analyst/Coordinator

Product, Product

Our radiologists like the front end of the system, but I am the type of person who digs down into...

Jan 2024
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Analyst/Coordinator

Relationship, Relationship, Product, Product

We are supposed to have a secondary server with Philips that works like an online backup for our...

Jan 2024
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Analyst/Coordinator

Product, Product

We have had issues with integrating the solution with our EHR. Sometimes that integration works, but...

Jan 2024
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Director

Relationship, Relationship, Operations, Operations

We had to delay our upgrade due to a lack of readiness and resources. Philips has had a lot of...

Jan 2024
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Director

Product, Product

We haven't seen a lot of new technology, and the last upgrade that we did for the system was to fix...

Jan 2024
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Director

Loyalty, Loyalty, Relationship, Relationship

The vendor is changing their support model. We hope that will help with their turnaround time...

Jan 2024
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Manager

Relationship, Relationship, Product, Product

Philips has been focused on stability and fixing some of the issues they have had post-acquisition....

Dec 2023
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Manager

Relationship, Relationship

The support has been hit and miss, and we have seen a lot of turnover and changes. We hope things...

Dec 2023
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Manager

Operations, Operations

Our last upgrade was tough, and it felt like our implementation was one of the first. It was not...

Dec 2023
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Manager

Product, Product

What we have with Image Management Vue PACS runs pretty well. With the way we have it set up with...

Dec 2023
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Manager

Relationship, Relationship, Operations, Operations

Our organization had a questionnaire we wanted to be filled out with a bunch of high-level questions...

Dec 2023
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Manager

Relationship, Relationship, Product, Product

The one thing I wish Philips would improve on is data migrations. If the data is clean and the...

Dec 2023
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Manager

Relationship, Relationship

When we need the vendor to be proactive, Carestream is a little difficult. We have to always place a...

Dec 2023
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Manager

Loyalty, Loyalty, Product, Product

The newer client product will be better. Our current version is not awful, but it is the only thing...

Dec 2023
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Manager

Relationship, Relationship, Operations, Operations, Product, Product

As things come up, I have to be present to make changes on the user end that the vendor’s support...

Dec 2023
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Manager

Loyalty, Loyalty

Philips is not likely to be our PACS vendor in the future. We have an RFP out because we aren’t...

Oct 2023
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Manager

Product, Product

Our people are relatively happy with Image Management Vue PACS. There is still plenty of room for...

Oct 2023
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Manager

Relationship, Relationship

Our relationship with Philips is strained, and that has been a problem for a while. The vendor knows...

Oct 2023
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Manager

Relationship, Relationship

If I were telling anyone about Image Management Vue PACS, I would tell them to run. When the product...

Oct 2023
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Manager

Culture, Culture, Loyalty, Loyalty

We have had an ongoing struggle with the product since it was acquired by Philips. The vendor may...

Oct 2023
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Analyst/Coordinator

Product, Product

There is a lot of built-in innate functionality with Carestream. It has a lot of nice integration,...

Sep 2023
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Analyst/Coordinator

Product, Product

The problem with the admin stuff is that everything has to be done via locally installed tools. It...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

The engineers who handle our site are fantastic, but when they are not available, support is hard to...

Sep 2023
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Director

Operations, Operations, Product, Product

I like the toolbars in the product. The system is user friendly. I don't have to sit and tutor...

Sep 2023
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Director

Product, Product, Value, Value

The system's recent upgrade to the cloud has caused a lot of glitches and has increased our costs....

Sep 2023
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Director

Relationship, Relationship

Philips has the best phone support. Their support people all across the board are great, and their...

Sep 2023
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Director

Product, Product

The only reason I wouldn't recommend Carestream would be because the system is cloud based, so it...

Sep 2023
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Director

Product, Product

Since we moved to the cloud-based version of the product, we have had more bugs. We used to have an...

Sep 2023
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Director

Culture, Culture

When we moved to the cloud version of the system, we started getting a monthly invoice for our image...

Sep 2023
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CTO

Relationship, Relationship, Relationship, Relationship

I have to give Philips’ support people props for trying, but nobody seems empowered. When we wanted...

Jun 2023
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CTO

Product, Product, Product, Product

The system is very capable. It has lots of feature functionality, and it provides an easy user...

Jun 2023
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CTO

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

Philips takes forever to generate a quote on anything. They are extremely shorthanded in terms of...

Jun 2023
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Manager

Value, Value

Philips avoids charging for every little thing because they are trying not to incur anger with us....

May 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

Philips' management of the product has not been great. Their service is mediocre. Once upon a time,...

May 2023
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Manager

Relationship, Relationship, Operations, Operations

It took Philips a lot of work to get to this point, and we have gone through more than one project...

May 2023
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(0)
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Manager

Product, Product

We have always had confidence in the viewer aspect of Image Management Vue PACS. But the worklist...

May 2023
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(0)
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Manager

Operations, Operations

Our transition to Image Management Vue PACS has been very challenging, and our implementation was...

May 2023
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(0)
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Manager

Culture, Culture, Operations, Operations

We are actually finally doing our first real upgrade of the Philips infrastructure, and that is not...

May 2023
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(0)
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Manager

Relationship, Relationship

A lot of our user frustration with Image Management Vue PACS has been around how it works in...

May 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

The challenge of working with Image Management Vue PACS has been the lack of upgrades. Philips...

May 2023
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(0)
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Director

Relationship, Relationship, Operations, Operations

Things with Philips were pretty rocky for a while, but they have started to right the ship. They...

May 2023
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(0)
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Director

Relationship, Relationship

Many of our requests fall on deaf ears because there is so much leadership turnover. Until there is...

May 2023
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(0)
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Manager

Loyalty, Loyalty

We have been testing the latest version of Vue PACS and hope it will be better once we can upgrade...

May 2023
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