Image Management Vue PACS (Carestream) Commentary
Filtered view: (Large - 300K+ Studies)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Product
In Image Management Vue PACS, the reports got locked and couldn't be fixed. They had to be started...
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Product
There are certain things that Image Management Vue PACS could do that our new system can't, and a...
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Loyalty, Relationship
We replaced Image Management Vue PACS because the support went downhill once the vendor switched to...
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Product
I really like the system's administration and management tools. Those are very granular, and we get...
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Product
We would like to see an update in the user interface for Image Management Vue PACS to make it a...
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Value
When Philips gets back to us, they are fair and transparent with charging. I have never seen a...
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Relationship
We have a very close relationship with Philips. When we have difficulties and need help, we are able...
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Loyalty
Philips has made significant improvements to their product to the point that I would consider buying...
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Relationship, Product
We have had a good experience with Philips, and we have been very happy with their PACS. It has been...
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Product
Image Management Vue PACS is user-friendly and self-explanatory. Finding information is easy.
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Product
Image Management Vue PACS needs stronger interfacing to pull data from EHRs and reporting software...
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Product
From my understanding, the coming upgrade for Image Management Vue PACS does not have a couple of...
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Product
We would like to see more technology from Philips, but most of the issues they have been working on...
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Relationship, Operations
We had a rocky go-live, but things do seem to be more stable now. We have been working with Philips...
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Loyalty, Relationship, Product
Philips was behind on a full cloud offering, but it does seem like they are trying to work with AWS...
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Loyalty
We didn't move away from the system due to dissatisfaction with the product. We were generally...
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Product
I really like that the system provides access to deeper information, such as the actual insert time...
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Relationship
With Philips, we usually identify issues before contacting the vendor. There were a few instances...
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Value
We only had a couple of things that we had to add to the system. Those things required some extra...
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Product
The one thing that I would like to see be improved in the system would be for all of the tools to be...
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Product
To meet all of our needs today, Philips would need to make it easier to share images. There is a...
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Loyalty
As part of the selection process, we reviewed a lot of Philips' options. If there is anything we...
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Operations, Product
Image Management Vue PACS is pretty easy to use, and it has been fairly reliable. It requires a QC...
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Loyalty
We are looking at moving to the cloud, but we will wait until Philips as a whole gets more...
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Relationship, Product
I recently spoke with a lot of customers who are struggling with Philips. I know their issues are...
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Relationship
Philips has been really good to us, and I don't have any complaints. I know they have struggled, and...
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Product
A lot of features are missing from Image Management Vue PACS. Some of the features and...
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Operations
We don’t get any training from Philips. I would say we need instructor-led training. The system is...
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Relationship
The executive involvement is good with Philips. I don't know if they can fix our problems though.
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Operations, Product
I think the system is intuitive and user-friendly. The end users are able to figure out how to use...
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Relationship, Operations
The vendor could provide better engagement with the customer, better upgrades, and better support....
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Product
We were expecting better upgrades, engagement, and resolution of outstanding issues from the system....
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Relationship
Anybody that we work with is very knowledgeable. We have more issues with the PACS than with our...
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Relationship, Product
The product is good. Philips just needs to work on their mammography issues. The mammography...
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Relationship
Philips’ support is phenomenal. They are easy to work with. We have a dedicated analyst who helps...
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Relationship, Product
We had an issue with the version we were on; one of the scanners had to be upgraded. The vendor...
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Relationship, Operations
We are working on a project with Philips, and they have been very responsive and right on the button...
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Loyalty, Operations
Working with Philips on moving to the cloud is a little slow. We are ready to go and are making...
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Product
I wouldn't buy Carestream again. Carestream has a built-in voice recognition product. It is...
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Loyalty, Relationship
Hopefully, my satisfaction with Philips going forward will be better. Philips has had a change of...
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Relationship, Product
Image Management Vue PACS is down nearly every week. Philips cannot upgrade their software because...
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Product
A lot of the issues that we had with Image Management Vue PACS can ultimately be traced back to...
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Loyalty, Product
We are on an older version of Image Management Vue PACS because our upgrade process did not work out...
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Loyalty, Relationship
We have had some challenges with the Philips support team, but nothing too bad. They have been...
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Loyalty
We are parting ways with Philips, and we are moving to a new vendor. We are going to take our PACS...
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Commentary Summary
Comment Type Breakout