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Image Management Vue PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Relationship

I open a lot of tickets online, and the personnel answering the tickets seem quite knowledgeable and...

Dec 2025
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Manager

Operations

There hasn't really been any ongoing training with Philips. If I were to build a training program...

Dec 2025
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Manager

Product

The vendor could improve our experience by expanding the solution's filtering options to allow users...

Nov 2025
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Manager

Relationship, Product

Resolving issues in the solution related to RIS syncing is straightforward.

Nov 2025
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(0)
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Manager

Product

The greatest opportunity for product improvement lies in expanding the capabilities of Vue Motion.

Nov 2025
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(0)
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Manager

Relationship

Our Philips client service manager responds quickly when something comes up.

Nov 2025
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Manager

Operations

Philips needs to know their own product better. We had an upgrade a while ago, and the Philips team...

Jun 2025
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Manager

Relationship

Philips' service and support are very good. We deal with one specific service engineer who is very...

Jun 2025
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Manager

Relationship

One of the biggest opportunities for product improvement would be enhancing the speech function....

Jun 2025
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Manager

Product

The vendor’s strongest features include their software's seamless integration with the RIS and our...

Jun 2025
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Director

Loyalty, Product

The solution is pretty easy to use, but it is dated. The vendor delivered one thing for us, but I...

Jan 2025
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Director

Loyalty, Relationship

The executive involvement with the vendor has changed. The executives want to meet with us now. They...

Jan 2025
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Director

Relationship, Product

In a quick summary, our experience with Philips has been stable, but some of the long-standing...

Jan 2025
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Director

Value

The system is not expensive, but the vendor certainly charges me for every little thing at the...

Jan 2025
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Director

Relationship

We have moved certain imaging things over to another vendor due to some quality concerns. Carestream...

Jan 2025
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Director

Relationship

There haven't been any surprising improvements or service degradations since about a year ago....

Jan 2025
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Related Reports
Performance
KLAS article icon
Asia/Oceania PACS 2025
08 May 25    |   Jacob Brown and Steve VanWagenen
The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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