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Image Management Vue PACS (Global) Commentary
Filtered view: (Canada)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The time it takes from discussions through the quoting and implementation process is too long; it...
Image Management Vue PACS is easy to install and use, and very little day-to-day support is required...
The partnership is the biggest strength, and we are able to have discussions about our requirements...
Moving to the cloud-based version of the solution is the biggest opportunity for the product, and it...
I open a lot of tickets online, and the personnel answering the tickets seem quite knowledgeable and...
There hasn't really been any ongoing training with Philips. If I were to build a training program...
The vendor could improve our experience by expanding the solution's filtering options to allow users...
Resolving issues in the solution related to RIS syncing is straightforward.
The greatest opportunity for product improvement lies in expanding the capabilities of Vue Motion.
Our Philips client service manager responds quickly when something comes up.
Commentary Summary
Comment Type Breakout