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Image Management Vue PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Relationship

At Philips, we have very high escalation options. Philips tries to do everything, but they don't...

Sep 2025
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Director

Culture, Loyalty, Value

I am so sick of Philips. For an upgrade we were working on, we needed a small piece of work done by...

Sep 2025
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Manager

Product

We see many issues with Image Management Vue PACS, especially when considering how much we use it....

Aug 2025
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Manager

Culture, Loyalty, Value

We have had some tangible results, but not to the extent that we would like. The access rates are...

Aug 2025
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Manager

Product

Image Management Vue PACS is not a multisession product. That means that if someone logs in on a PC,...

Aug 2025
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Manager

Product

A major limitation is the number of exams we can open with Image Management Vue PACS in a fat...

Aug 2025
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Manager

Product

We have our hands on the system configuration tools, but they are such a pain. On every remote PACS...

Aug 2025
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Manager

Operations

Philips provides at least one trainer, if they can, during the go-live week. If an organization is...

Aug 2025
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Manager

Value

Philips doesn't charge for everything we ask for. When we ask for a little parameter to be changed,...

Aug 2025
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Related Reports
Performance
KLAS article icon
Asia/Oceania PACS 2025
08 May 25    |   Jacob Brown and Steve VanWagenen
The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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