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Image Management Vue PACS (Global) Commentary
Filtered view: (Latin America)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Manager

Relationship

Because of the quality of the support we are receiving, we experience a lot of stress. This is very...

Dec 2024
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Manager

Product

Carestream does not even integrate with Philips Tasy HTML5, so there are two solutions from the same...

Dec 2024
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Manager

Operations, Value

There are no trainings from Philips unless we pay. If I had a company like Philips, it would be in...

Dec 2024
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Manager

Loyalty, Product

I expect a cloud system for Carestream in which the doctor can consult things quickly and where the...

Dec 2024
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CIO

Relationship

We talk to two different support teams. They are in a centralization movement, but the relationship...

Dec 2024
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CIO

Relationship, Product, Value

In terms of PACS solutions, Philips is the market leader. The doctors like Image Management Vue PACS...

Dec 2024
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CIO

Operations

We acquired the solution, and it was incorporated later. We had a bad transition to this PACS...

Dec 2024
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CIO

Relationship

What I'm anticipating in the future is an improvement in the vendor's support. I also feel there has...

Dec 2024
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CIO

Relationship

The vendor's support has declined a lot. I don't know what happened, but it was one of the things...

Dec 2024
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(0)
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CIO

Relationship

Whenever I needed to solve more serious problems and went to a higher level of executive on the...

Dec 2024
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Director

Product

The only point of improvement that I would suggest is for the vendor to evolve the integration...

Dec 2024
||
(0)
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Director

Value

Image Management Vue PACS is too expensive. Philips doesn't charge to quote, but everything comes in...

Dec 2024
||
(0)
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Director

Relationship

None of our vendors are very proactive, but I received an email recently from Philips warning me...

Dec 2024
||
(0)
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Director

Operations

Philips has evolved in their training, especially online. They have a learning center where we can...

Dec 2024
||
(0)
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CIO

Operations

The vendor could improve their support by having a more functional scaling process. We are a more...

Dec 2024
||
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CIO

Relationship, Value

The vendor is reasonable with costs. They are not absurd. But we have to influence some things. The...

Dec 2024
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CIO

Relationship, Operations

For implementations, Philips has little talent available. Sometimes we realize that the lack ends up...

Dec 2024
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CIO

Relationship, Product

In terms of stability, development, and quality, the product has been improving well.

Dec 2024
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CIO

Relationship

We had the product when the vendor was Carestream, and Philips bought the solution. Carestream's...

Dec 2024
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(0)
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CIO

Relationship

We have a channel for communication with the vendor. We have executive access, even to executives...

Dec 2024
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CIO

Loyalty

In October, Philips is having an annual event for customers where Philips launches some features....

Dec 2024
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CIO

Operations

While we are in the design phase and the implementation, I see proactivity from Philips. After we go...

Dec 2024
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CIO

Culture

Everything that is agreed upon is charged by Philips. I don't see anything being charged beyond what...

Dec 2024
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CIO

Product, Value

We had some wear and tear with Philips in the update of our version. The product that would replace...

Dec 2024
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Director

Loyalty

In terms of innovation, Carestream is on a plateau. However, the vendor has shown us some...

Nov 2024
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Director

Relationship

The vendor needs to facilitate technical support and improve active listening. There are forums...

Nov 2024
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Director

Relationship

The vendor's support leaves a lot to be desired. It is almost nonexistent. It is very difficult to...

Nov 2024
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(0)
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Director

Product

Carestream is a focused product that can do image acquisition, process images, select key images,...

Nov 2024
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(0)
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Director

Operations

Within the training scope for our radiologists and technicians who perform image acquisitions,...

Nov 2024
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(0)
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Director

Loyalty, Product

We have seen some improvements to Philips' system. The system's architecture was assembled very well...

Oct 2024
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Director

Relationship, Operations

Philips provides training first with a group and then face-to-face. However, that is shared...

Oct 2024
||
(0)
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Director

Relationship

Philips could give us more feedback on the platform's news every few months. They could feed us...

Oct 2024
||
(0)
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Director

Operations, Product

I would tell others who are looking at the system that it works. It is mounted on top of an...

Oct 2024
||
(0)
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Director

Value

The system is a little more expensive than other options, but it is very good. Philips charges for...

Oct 2024
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(0)
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CMO

Relationship

Philips is very passive and retroactive. They are not proactive. After an operational failure, they...

Oct 2024
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(0)
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CMO

Product

The latest upgrades were good. When the product works, it has excellent quality. The doctors really...

Oct 2024
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(0)
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CMO

Relationship, Product

Philips’ support has improved in recent years around the stability of the system. We had a lot of...

Oct 2024
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CMO

Value

We have been looking for cost-effectiveness and an increase in productivity through AI tools for...

Oct 2024
||
(0)
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CMO

Value

We thought things would improve a lot when Philips bought Carestream. Instead, the after-sales...

Oct 2024
||
(0)
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Director

Product

Image Management Vue PACS is a bit more difficult than some other systems. It is more technical...

Sep 2024
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(0)
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Director

Product

Image Management Vue PACS has daily improvements suggested by the clinical staff and the doctors who...

Sep 2024
||
(0)
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Director

Loyalty

With Philips, there is something new coming, but the solution should evolve faster.

Sep 2024
||
(0)
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Director

Relationship

With Philips, since it is a company that has a large customer service volume in our area, I...

Sep 2024
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(0)
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Director

Culture, Value

With the product, some things are not small in terms of upgrades, but upgrades are expensive....

Sep 2024
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(0)
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Manager

Loyalty, Product

Image Management Vue PACS is not in the cloud; it is still on premises. Philips is using a cloud,...

Jul 2024
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(0)
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Manager

Relationship, Product

The vendor's greatest strength is having a solid product.

Jul 2024
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(0)
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Manager

Product

I like how strong the product is.

Jul 2024
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(0)
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Manager

Relationship

Philips could have a faster response time to improve our customer experience.

Jul 2024
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(0)
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Director

Relationship

I would like Philips to meet our needs. After the implementation, their support disappeared. We go...

Jun 2024
||
(0)
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Director

Value

Philips charges for everything. I feel like even if I were to meet with them for a little coffee,...

Jun 2024
||
(0)
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