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Image Management Vue PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Relationship

The big problem with Philips is their support process. It is not that they don’t deliver; it is that...

Oct 2025
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(0)
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Director

Product

The radiologists have some complaints about a few things in Image Management Vue PACS, but even so,...

Oct 2025
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(0)
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Manager

Loyalty, Product

Philips' system installer is much simpler than another vendor's. Users can install a Philips system,...

Oct 2025
||
(0)
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Manager

Relationship

The downside of the system is the vendor's support. To open a ticket, we have to create one via...

Oct 2025
||
(0)
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Manager

Product

There are some downsides to the system, like the fact that it doesn't have a web version. Philips...

Oct 2025
||
(0)
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CIO

Relationship, Product

Philips does not really keep their promises because of some details that they end up not fully...

Oct 2025
||
(0)
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CIO

Product

Philips has difficulties integrating the PACS and their global system. They still have trouble,...

Oct 2025
||
(0)
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CIO

Relationship

Philips’ support is not good. We have noticed it has dropped in quality. The support people stall...

Oct 2025
||
(0)
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CIO

Value

Today, Philips is charging for everything, like integration. Before, they didn’t charge for...

Oct 2025
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(0)
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Manager

Relationship

I like Image Management Vue PACS. However, Philips' biggest opportunities for improvement are around...

Aug 2025
||
(0)
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Physician

Product

There are two main things I like about Image Management Vue PACS. First is the integrated reporting....

Jul 2025
||
(0)
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Physician

Relationship

The people who work at Philips, formerly Carestream, in our region are now very approachable and...

Jul 2025
||
(0)
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Physician

Culture

Philips does keep all pomises. I vaguely recall that something promised during the sales process...

Jul 2025
||
(0)
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Physician

Product, Value

An advantage is that Image Management Vue PACS offers several extra visualization tools that I find...

Jul 2025
||
(0)
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Physician

Operations, Value

We haven’t asked Philips for much since the implementation. But we did need some help implementing...

Jul 2025
||
(0)
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Physician

Loyalty, Value

I think my satisfaction with Image Management Vue PACS will decrease. In other institutions I have...

Jul 2025
||
(0)
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Physician

Loyalty

There had long been a desire to replace our previous PACS with the Philips system. A leader made it...

Jul 2025
||
(0)
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Director

Operations

Philips has a very interesting approach for implementation. They train the people who will operate...

Jul 2025
||
(0)
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Director

Relationship, Operations

The implementation of Image Management Vue PACS was good. We had good support from Philips. I think...

Jul 2025
||
(0)
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Director

Relationship

Our local Philips support team is too small, especially the group of analysts. Every year, they say...

Jul 2025
||
(0)
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Director

Relationship

When we depend on Philips’ R&D, especially when things are escalated, we just have to wait. There is...

Jul 2025
||
(0)
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Director

Relationship

Philips keeps their promises after a lot of pushing, but their post-sale support is terrible. We...

Jul 2025
||
(0)
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Director

Product

Philips has a better product than other PACS vendors. Our doctors prefer the Philips product to...

Jul 2025
||
(0)
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Director

Value

Philips is very expensive, and they charge a lot for every little thing. Also, based on history,...

Jul 2025
||
(0)
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Manager

Value

Image Management Vue PACS is not cloud native yet. Philips just migrates the storage to the cloud,...

Jun 2025
||
(0)
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Manager

Loyalty, Product

Regarding patient notifications and connectivity with AI algorithms for integration, Image...

Jun 2025
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(0)
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Manager

Product

The advantages of being in the cloud are greater in PACS products because of the provider-patient...

Jun 2025
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(0)
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Manager

Loyalty, Relationship

There is a lot left to be desired with the design and response of Image Management Vue PACS. There...

Jun 2025
||
(0)
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Manager

Relationship, Value

Philips has very few staff members assigned to the PACS area, and there are many clients. The demand...

Jun 2025
||
(0)
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Director

Product

The problem with Image Management Vue PACS is that it is based on a C/S structure. So it relies on...

May 2025
||
(0)
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Director

Value

Philips charges for everything. For example, we asked Philips to remove a segment from a report...

May 2025
||
(0)
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Director

Operations

We had a recent update with Philips where we couldn’t set up a new environment. The initial...

May 2025
||
(0)
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Director

Product

One core thing in Philips’ PACS that was developed for our organization stopped working. It started...

May 2025
||
(0)
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Director

Product

Once an organization has Philips' solution running smoothly without any issues, it is good.

May 2025
||
(0)
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Director

Loyalty

One of our motivations for getting rid of Philips is financial. It is really difficult to scale,...

May 2025
||
(0)
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Analyst/Coordinator

Relationship

We have excellent communication with the support engineers and with the supplier in general.

May 2025
||
(0)
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Manager

Relationship, Product

Since our last upgrade, our constant complaint with Philips is that our version always presents...

Apr 2025
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(0)
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Manager

Operations

I rate the quality of implementation a little lower because it wasn't as good as other...

Apr 2025
||
(0)
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Manager

Relationship

We benefit from working with a third-party team that is dedicated to the Philips environment and...

Apr 2025
||
(0)
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 or  to see details.

Manager

Loyalty

We plan to keep Image Management Vue PACS. Of course, when it comes to the time of renewal, we have...

Apr 2025
||
(0)
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 or  to see details.

Manager

Culture, Value

For our model, Philips doesn't charge us for every little thing. We drafted a good contract model...

Apr 2025
||
(0)
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Manager

Operations, Product

We got everything we asked for with training, but we didn't need that much because we don't use a...

Apr 2025
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(0)
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Manager

Product

Our users have asked for some things and haven't gotten them. I talked with a doctor who told me...

Apr 2025
||
(0)
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Manager

Relationship

We always have to ask the Philips staff to solve our problems, so the support is always reactive,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

After Philips took over the Carestream division, they promised a lot but did very little. The...

Apr 2025
||
(0)
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 or  to see details.

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Related Reports
Performance
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Asia/Oceania PACS 2025
08 May 25    |   Jacob Brown and Steve VanWagenen
The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.
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Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
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Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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