Image Management Vue PACS (Global) Commentary
Filtered view: (Latin America)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship
The vendor could improve the customer experience by increasing proactivity and staff training.
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Relationship
The product is excellent, and the vendor has good intentions, but they lack bandwidth and proactivity....
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Product
The product is stable and an excellent solution. The biggest opportunity for improvement would be...
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Product
The product has shown limited innovation over time, but based on feedback from radiologists at other...
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Loyalty, Product
Our environment is relatively stable compared to others. Our setup has remained reliable. Image...
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Culture, Value
The solution is expensive, but that is expected. We use a SaaS model, which includes most costs....
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Product
Innovation is where things slowed down. We go to RSNA, and there's a lot of talk, but the...
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Loyalty, Product
Regarding the PACS, there have been no major product improvements. On our side, we also haven’t...
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Relationship, Product
The main issue is the lack of patches and updates. We keep living with recurring problems because...
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Relationship
The big problem with Philips is their support process. It is not that they don’t deliver; it is that...
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Product
The radiologists have some complaints about a few things in Image Management Vue PACS, but even so,...
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Loyalty, Product
Philips' system installer is much simpler than another vendor's. Users can install a Philips system,...
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Relationship
The downside of the system is the vendor's support. To open a ticket, we have to create one via...
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Product
There are some downsides to the system, like the fact that it doesn't have a web version. Philips...
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Relationship, Product
Philips does not really keep their promises because of some details that they end up not fully...
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Product
Philips has difficulties integrating the PACS and their global system. They still have trouble,...
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Relationship
Philips’ support is not good. We have noticed it has dropped in quality. The support people stall...
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Value
Today, Philips is charging for everything, like integration. Before, they didn’t charge for...
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Relationship
I like Image Management Vue PACS. However, Philips' biggest opportunities for improvement are around...
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Product
There are two main things I like about Image Management Vue PACS. First is the integrated reporting....
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Relationship
The people who work at Philips, formerly Carestream, in our region are now very approachable and...
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Culture
Philips does keep all pomises. I vaguely recall that something promised during the sales process...
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Product, Value
An advantage is that Image Management Vue PACS offers several extra visualization tools that I find...
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Operations, Value
We haven’t asked Philips for much since the implementation. But we did need some help implementing...
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Loyalty, Value
I think my satisfaction with Image Management Vue PACS will decrease. In other institutions I have...
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Loyalty
There had long been a desire to replace our previous PACS with the Philips system. A leader made it...
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Operations
Philips has a very interesting approach for implementation. They train the people who will operate...
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Relationship, Operations
The implementation of Image Management Vue PACS was good. We had good support from Philips. I think...
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Relationship
Our local Philips support team is too small, especially the group of analysts. Every year, they say...
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Relationship
When we depend on Philips’ R&D, especially when things are escalated, we just have to wait. There is...
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Relationship
Philips keeps their promises after a lot of pushing, but their post-sale support is terrible. We...
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Product
Philips has a better product than other PACS vendors. Our doctors prefer the Philips product to...
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Value
Philips is very expensive, and they charge a lot for every little thing. Also, based on history,...
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Value
Image Management Vue PACS is not cloud native yet. Philips just migrates the storage to the cloud,...
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Loyalty, Product
Regarding patient notifications and connectivity with AI algorithms for integration, Image...
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Product
The advantages of being in the cloud are greater in PACS products because of the provider-patient...
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Loyalty, Relationship
There is a lot left to be desired with the design and response of Image Management Vue PACS. There...
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Relationship, Value
Philips has very few staff members assigned to the PACS area, and there are many clients. The demand...
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Product
The problem with Image Management Vue PACS is that it is based on a C/S structure. So it relies on...
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Value
Philips charges for everything. For example, we asked Philips to remove a segment from a report...
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Operations
We had a recent update with Philips where we couldn’t set up a new environment. The initial...
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Product
One core thing in Philips’ PACS that was developed for our organization stopped working. It started...
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Product
Once an organization has Philips' solution running smoothly without any issues, it is good.
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Loyalty
One of our motivations for getting rid of Philips is financial. It is really difficult to scale,...
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Relationship
We have excellent communication with the support engineers and with the supplier in general.
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Commentary Summary
Comment Type Breakout