Image Management Vue PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Director

Relationship

Our local Philips support team is too small, especially the group of analysts. Every year, they say...

Jul 2025
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Director

Relationship

When we depend on Philips’ R&D, especially when things are escalated, we just have to wait. There is...

Jul 2025
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Director

Relationship

Philips keeps their promises after a lot of pushing, but their post-sale support is terrible. We...

Jul 2025
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Director

Product

Philips has a better product than other PACS vendors. Our doctors prefer the Philips product to...

Jul 2025
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Director

Value

Philips is very expensive, and they charge a lot for every little thing. Also, based on history,...

Jul 2025
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Manager

Value

Image Management Vue PACS is not cloud native yet. Philips just migrates the storage to the cloud,...

Jun 2025
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Manager

Loyalty, Product

Regarding patient notifications and connectivity with AI algorithms for integration, Image...

Jun 2025
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Manager

Product

The advantages of being in the cloud are greater in PACS products because of the provider-patient...

Jun 2025
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Manager

Loyalty, Relationship

There is a lot left to be desired with the design and response of Image Management Vue PACS. There...

Jun 2025
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Manager

Relationship, Value

Philips has very few staff members assigned to the PACS area, and there are many clients. The demand...

Jun 2025
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Director

Product

The problem with Image Management Vue PACS is that it is based on a C/S structure. So it relies on...

May 2025
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Director

Value

Philips charges for everything. For example, we asked Philips to remove a segment from a report...

May 2025
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Director

Operations

We had a recent update with Philips where we couldn’t set up a new environment. The initial...

May 2025
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Director

Product

One core thing in Philips’ PACS that was developed for our organization stopped working. It started...

May 2025
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Director

Product

Once an organization has Philips' solution running smoothly without any issues, it is good.

May 2025
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Director

Loyalty

One of our motivations for getting rid of Philips is financial. It is really difficult to scale,...

May 2025
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Analyst/Coordinator

Relationship

We have excellent communication with the support engineers and with the supplier in general.

May 2025
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Manager

Relationship, Product

Since our last upgrade, our constant complaint with Philips is that our version always presents...

Apr 2025
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Manager

Operations

I rate the quality of implementation a little lower because it wasn't as good as other...

Apr 2025
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Manager

Relationship

We benefit from working with a third-party team that is dedicated to the Philips environment and...

Apr 2025
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Manager

Loyalty

We plan to keep Image Management Vue PACS. Of course, when it comes to the time of renewal, we have...

Apr 2025
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Manager

Culture, Value

For our model, Philips doesn't charge us for every little thing. We drafted a good contract model...

Apr 2025
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Manager

Operations, Product

We got everything we asked for with training, but we didn't need that much because we don't use a...

Apr 2025
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Manager

Product

Our users have asked for some things and haven't gotten them. I talked with a doctor who told me...

Apr 2025
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Manager

Relationship

We always have to ask the Philips staff to solve our problems, so the support is always reactive,...

Apr 2025
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Manager

Relationship

After Philips took over the Carestream division, they promised a lot but did very little. The...

Apr 2025
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Manager

Relationship

Because of the quality of the support we are receiving, we experience a lot of stress. This is very...

Dec 2024
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Manager

Product

Carestream does not even integrate with Philips Tasy HTML5, so there are two solutions from the same...

Dec 2024
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Manager

Operations, Value

There are no trainings from Philips unless we pay. If I had a company like Philips, it would be in...

Dec 2024
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Manager

Loyalty, Product

I expect a cloud system for Carestream in which the doctor can consult things quickly and where the...

Dec 2024
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CIO

Relationship

We talk to two different support teams. They are in a centralization movement, but the relationship...

Dec 2024
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CIO

Relationship, Product, Value

In terms of PACS solutions, Philips is the market leader. The doctors like Image Management Vue PACS...

Dec 2024
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CIO

Operations

We acquired the solution, and it was incorporated later. We had a bad transition to this PACS...

Dec 2024
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CIO

Relationship

What I'm anticipating in the future is an improvement in the vendor's support. I also feel there has...

Dec 2024
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CIO

Relationship

The vendor's support has declined a lot. I don't know what happened, but it was one of the things...

Dec 2024
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CIO

Relationship

Whenever I needed to solve more serious problems and went to a higher level of executive on the...

Dec 2024
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Director

Product

The only point of improvement that I would suggest is for the vendor to evolve the integration...

Dec 2024
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Director

Value

Image Management Vue PACS is too expensive. Philips doesn't charge to quote, but everything comes in...

Dec 2024
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Director

Relationship

None of our vendors are very proactive, but I received an email recently from Philips warning me...

Dec 2024
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Director

Operations

Philips has evolved in their training, especially online. They have a learning center where we can...

Dec 2024
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CIO

Operations

The vendor could improve their support by having a more functional scaling process. We are a more...

Dec 2024
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CIO

Relationship, Value

The vendor is reasonable with costs. They are not absurd. But we have to influence some things. The...

Dec 2024
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CIO

Relationship, Operations

For implementations, Philips has little talent available. Sometimes we realize that the lack ends up...

Dec 2024
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CIO

Relationship, Product

In terms of stability, development, and quality, the product has been improving well.

Dec 2024
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CIO

Relationship

We had the product when the vendor was Carestream, and Philips bought the solution. Carestream's...

Dec 2024
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CIO

Relationship

We have a channel for communication with the vendor. We have executive access, even to executives...

Dec 2024
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CIO

Loyalty

In October, Philips is having an annual event for customers where Philips launches some features....

Dec 2024
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CIO

Operations

While we are in the design phase and the implementation, I see proactivity from Philips. After we go...

Dec 2024
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CIO

Culture

Everything that is agreed upon is charged by Philips. I don't see anything being charged beyond what...

Dec 2024
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CIO

Product, Value

We had some wear and tear with Philips in the update of our version. The product that would replace...

Dec 2024
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Director

Loyalty

In terms of innovation, Carestream is on a plateau. However, the vendor has shown us some...

Nov 2024
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Director

Relationship

The vendor needs to facilitate technical support and improve active listening. There are forums...

Nov 2024
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Director

Relationship

The vendor's support leaves a lot to be desired. It is almost nonexistent. It is very difficult to...

Nov 2024
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Director

Product

Carestream is a focused product that can do image acquisition, process images, select key images,...

Nov 2024
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Director

Operations

Within the training scope for our radiologists and technicians who perform image acquisitions,...

Nov 2024
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Director

Loyalty, Product

We have seen some improvements to Philips' system. The system's architecture was assembled very well...

Oct 2024
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Director

Relationship, Operations

Philips provides training first with a group and then face-to-face. However, that is shared...

Oct 2024
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Director

Relationship

Philips could give us more feedback on the platform's news every few months. They could feed us...

Oct 2024
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Director

Operations, Product

I would tell others who are looking at the system that it works. It is mounted on top of an...

Oct 2024
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Director

Value

The system is a little more expensive than other options, but it is very good. Philips charges for...

Oct 2024
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CMO

Relationship

Philips is very passive and retroactive. They are not proactive. After an operational failure, they...

Oct 2024
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CMO

Product

The latest upgrades were good. When the product works, it has excellent quality. The doctors really...

Oct 2024
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CMO

Relationship, Product

Philips’ support has improved in recent years around the stability of the system. We had a lot of...

Oct 2024
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CMO

Value

We have been looking for cost-effectiveness and an increase in productivity through AI tools for...

Oct 2024
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CMO

Value

We thought things would improve a lot when Philips bought Carestream. Instead, the after-sales...

Oct 2024
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Director

Product

Image Management Vue PACS is a bit more difficult than some other systems. It is more technical...

Sep 2024
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Director

Product

Image Management Vue PACS has daily improvements suggested by the clinical staff and the doctors who...

Sep 2024
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Director

Loyalty

With Philips, there is something new coming, but the solution should evolve faster.

Sep 2024
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Director

Relationship

With Philips, since it is a company that has a large customer service volume in our area, I...

Sep 2024
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Director

Culture, Value

With the product, some things are not small in terms of upgrades, but upgrades are expensive....

Sep 2024
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