
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Our local Philips support team is too small, especially the group of analysts. Every year, they say...
Login or Create an Account to see details.
Relationship
When we depend on Philips’ R&D, especially when things are escalated, we just have to wait. There is...
Login or Create an Account to see details.
Relationship
Philips keeps their promises after a lot of pushing, but their post-sale support is terrible. We...
Login or Create an Account to see details.
Product
Philips has a better product than other PACS vendors. Our doctors prefer the Philips product to...
Login or Create an Account to see details.
Value
Philips is very expensive, and they charge a lot for every little thing. Also, based on history,...
Login or Create an Account to see details.
Value
Image Management Vue PACS is not cloud native yet. Philips just migrates the storage to the cloud,...
Login or Create an Account to see details.
Loyalty, Product
Regarding patient notifications and connectivity with AI algorithms for integration, Image...
Login or Create an Account to see details.
Product
The advantages of being in the cloud are greater in PACS products because of the provider-patient...
Login or Create an Account to see details.
Loyalty, Relationship
There is a lot left to be desired with the design and response of Image Management Vue PACS. There...
Login or Create an Account to see details.
Relationship, Value
Philips has very few staff members assigned to the PACS area, and there are many clients. The demand...
Login or Create an Account to see details.
Product
The problem with Image Management Vue PACS is that it is based on a C/S structure. So it relies on...
Login or Create an Account to see details.
Value
Philips charges for everything. For example, we asked Philips to remove a segment from a report...
Login or Create an Account to see details.
Operations
We had a recent update with Philips where we couldn’t set up a new environment. The initial...
Login or Create an Account to see details.
Product
One core thing in Philips’ PACS that was developed for our organization stopped working. It started...
Login or Create an Account to see details.
Product
Once an organization has Philips' solution running smoothly without any issues, it is good.
Login or Create an Account to see details.
Loyalty
One of our motivations for getting rid of Philips is financial. It is really difficult to scale,...
Login or Create an Account to see details.
Relationship
We have excellent communication with the support engineers and with the supplier in general.
Login or Create an Account to see details.
Relationship, Product
Since our last upgrade, our constant complaint with Philips is that our version always presents...
Login or Create an Account to see details.
Operations
I rate the quality of implementation a little lower because it wasn't as good as other...
Login or Create an Account to see details.
Relationship
We benefit from working with a third-party team that is dedicated to the Philips environment and...
Login or Create an Account to see details.
Loyalty
We plan to keep Image Management Vue PACS. Of course, when it comes to the time of renewal, we have...
Login or Create an Account to see details.
Culture, Value
For our model, Philips doesn't charge us for every little thing. We drafted a good contract model...
Login or Create an Account to see details.
Operations, Product
We got everything we asked for with training, but we didn't need that much because we don't use a...
Login or Create an Account to see details.
Product
Our users have asked for some things and haven't gotten them. I talked with a doctor who told me...
Login or Create an Account to see details.
Relationship
We always have to ask the Philips staff to solve our problems, so the support is always reactive,...
Login or Create an Account to see details.
Relationship
After Philips took over the Carestream division, they promised a lot but did very little. The...
Login or Create an Account to see details.
Relationship
Because of the quality of the support we are receiving, we experience a lot of stress. This is very...
Login or Create an Account to see details.
Product
Carestream does not even integrate with Philips Tasy HTML5, so there are two solutions from the same...
Login or Create an Account to see details.
Operations, Value
There are no trainings from Philips unless we pay. If I had a company like Philips, it would be in...
Login or Create an Account to see details.
Loyalty, Product
I expect a cloud system for Carestream in which the doctor can consult things quickly and where the...
Login or Create an Account to see details.
Relationship
We talk to two different support teams. They are in a centralization movement, but the relationship...
Login or Create an Account to see details.
Relationship, Product, Value
In terms of PACS solutions, Philips is the market leader. The doctors like Image Management Vue PACS...
Login or Create an Account to see details.
Operations
We acquired the solution, and it was incorporated later. We had a bad transition to this PACS...
Login or Create an Account to see details.
Relationship
What I'm anticipating in the future is an improvement in the vendor's support. I also feel there has...
Login or Create an Account to see details.
Relationship
The vendor's support has declined a lot. I don't know what happened, but it was one of the things...
Login or Create an Account to see details.
Relationship
Whenever I needed to solve more serious problems and went to a higher level of executive on the...
Login or Create an Account to see details.
Product
The only point of improvement that I would suggest is for the vendor to evolve the integration...
Login or Create an Account to see details.
Value
Image Management Vue PACS is too expensive. Philips doesn't charge to quote, but everything comes in...
Login or Create an Account to see details.
Relationship
None of our vendors are very proactive, but I received an email recently from Philips warning me...
Login or Create an Account to see details.
Operations
Philips has evolved in their training, especially online. They have a learning center where we can...
Login or Create an Account to see details.
Operations
The vendor could improve their support by having a more functional scaling process. We are a more...
Login or Create an Account to see details.
Relationship, Value
The vendor is reasonable with costs. They are not absurd. But we have to influence some things. The...
Login or Create an Account to see details.
Relationship, Operations
For implementations, Philips has little talent available. Sometimes we realize that the lack ends up...
Login or Create an Account to see details.
Relationship, Product
In terms of stability, development, and quality, the product has been improving well.
Login or Create an Account to see details.
Relationship
We had the product when the vendor was Carestream, and Philips bought the solution. Carestream's...
Login or Create an Account to see details.
Relationship
We have a channel for communication with the vendor. We have executive access, even to executives...
Login or Create an Account to see details.
Loyalty
In October, Philips is having an annual event for customers where Philips launches some features....
Login or Create an Account to see details.
Operations
While we are in the design phase and the implementation, I see proactivity from Philips. After we go...
Login or Create an Account to see details.
Culture
Everything that is agreed upon is charged by Philips. I don't see anything being charged beyond what...
Login or Create an Account to see details.
Product, Value
We had some wear and tear with Philips in the update of our version. The product that would replace...
Login or Create an Account to see details.
Loyalty
In terms of innovation, Carestream is on a plateau. However, the vendor has shown us some...
Login or Create an Account to see details.
Relationship
The vendor needs to facilitate technical support and improve active listening. There are forums...
Login or Create an Account to see details.
Relationship
The vendor's support leaves a lot to be desired. It is almost nonexistent. It is very difficult to...
Login or Create an Account to see details.
Product
Carestream is a focused product that can do image acquisition, process images, select key images,...
Login or Create an Account to see details.
Operations
Within the training scope for our radiologists and technicians who perform image acquisitions,...
Login or Create an Account to see details.
Loyalty, Product
We have seen some improvements to Philips' system. The system's architecture was assembled very well...
Login or Create an Account to see details.
Relationship, Operations
Philips provides training first with a group and then face-to-face. However, that is shared...
Login or Create an Account to see details.
Relationship
Philips could give us more feedback on the platform's news every few months. They could feed us...
Login or Create an Account to see details.
Operations, Product
I would tell others who are looking at the system that it works. It is mounted on top of an...
Login or Create an Account to see details.
Value
The system is a little more expensive than other options, but it is very good. Philips charges for...
Login or Create an Account to see details.
Relationship
Philips is very passive and retroactive. They are not proactive. After an operational failure, they...
Login or Create an Account to see details.
Product
The latest upgrades were good. When the product works, it has excellent quality. The doctors really...
Login or Create an Account to see details.
Relationship, Product
Philips’ support has improved in recent years around the stability of the system. We had a lot of...
Login or Create an Account to see details.
Value
We have been looking for cost-effectiveness and an increase in productivity through AI tools for...
Login or Create an Account to see details.
Value
We thought things would improve a lot when Philips bought Carestream. Instead, the after-sales...
Login or Create an Account to see details.
Product
Image Management Vue PACS is a bit more difficult than some other systems. It is more technical...
Login or Create an Account to see details.
Product
Image Management Vue PACS has daily improvements suggested by the clinical staff and the doctors who...
Login or Create an Account to see details.
Loyalty
With Philips, there is something new coming, but the solution should evolve faster.
Login or Create an Account to see details.
Relationship
With Philips, since it is a company that has a large customer service volume in our area, I...
Login or Create an Account to see details.
Culture, Value
With the product, some things are not small in terms of upgrades, but upgrades are expensive....
Login or Create an Account to see details.
Featured Reports
Preferences