Image Management Vue PACS (Global) Commentary
Filtered view: (Latin America)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Product
Although Image Management Vue PACS has received criticism in regard to the functionality meeting all...
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Relationship, Value
I want Philips to see me as a client and approach me to inquire about my satisfaction, but I don't...
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Loyalty, Relationship
We already had another PACS, but there was a radiologist who engaged in a great deal of political...
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Relationship
Philips doesn't assist us. Their support is terrible, and they are out of touch with our reality....
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Loyalty
Overall, the direction of development and innovation we've seen is improving. Our satisfaction will...
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Relationship
Philips's support team is very good, and they have a very good solution. They are a very good...
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Relationship
We have a new person that we work with from Philips, and they have been acting on our action items...
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Value
Philips charged us certain fees for a while, and then they suddenly tried to charge us for things...
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Product
My recommendation for Image Management Vue PACS depends on whether it’s a large hospital or a small...
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Loyalty, Value
As far as the Bionexo acquisition goes, the PACS still carries a bit of the Carestream legacy, since...
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Loyalty, Product
We’ve been using the solution for a long time. We’ve only been updating versions; we’ve never really...
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Relationship
In terms of support, Philips is very efficient. They don’t spend time searching for solutions...
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Operations, Product
Innovations take some time to appear. When it comes to what I would like to see developed, we always...
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Culture, Value
The cost of the solution itself is high. I would tell an organization considering Image Management...
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Relationship
The vendor could improve the customer experience by increasing proactivity and staff training.
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Relationship
The product is excellent, and the vendor has good intentions, but they lack bandwidth and proactivity....
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Product
The product is stable and an excellent solution. The biggest opportunity for improvement would be...
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Product
The product has shown limited innovation over time, but based on feedback from radiologists at other...
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Loyalty, Product
Our environment is relatively stable compared to others. Our setup has remained reliable. Image...
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Culture, Value
The solution is expensive, but that is expected. We use a SaaS model, which includes most costs....
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Product
Innovation is where things slowed down. We go to RSNA, and there's a lot of talk, but the...
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Loyalty, Product
Regarding the PACS, there have been no major product improvements. On our side, we also haven’t...
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Relationship, Product
The main issue is the lack of patches and updates. We keep living with recurring problems because...
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Relationship
The big problem with Philips is their support process. It is not that they don’t deliver; it is that...
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Product
The radiologists have some complaints about a few things in Image Management Vue PACS, but even so,...
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Loyalty, Product
Philips' system installer is much simpler than another vendor's. Users can install a Philips system,...
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Relationship
The downside of the system is the vendor's support. To open a ticket, we have to create one via...
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Product
There are some downsides to the system, like the fact that it doesn't have a web version. Philips...
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Relationship, Product
Philips does not really keep their promises because of some details that they end up not fully...
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Product
Philips has difficulties integrating the PACS and their global system. They still have trouble,...
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Relationship
Philips’ support is not good. We have noticed it has dropped in quality. The support people stall...
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Value
Today, Philips is charging for everything, like integration. Before, they didn’t charge for...
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Relationship
I like Image Management Vue PACS. However, Philips' biggest opportunities for improvement are around...
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Product
There are two main things I like about Image Management Vue PACS. First is the integrated reporting....
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Relationship
The people who work at Philips, formerly Carestream, in our region are now very approachable and...
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Culture
Philips does keep all pomises. I vaguely recall that something promised during the sales process...
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Product, Value
An advantage is that Image Management Vue PACS offers several extra visualization tools that I find...
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Operations, Value
We haven’t asked Philips for much since the implementation. But we did need some help implementing...
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Loyalty, Value
I think my satisfaction with Image Management Vue PACS will decrease. In other institutions I have...
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Loyalty
There had long been a desire to replace our previous PACS with the Philips system. A leader made it...
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Operations
Philips has a very interesting approach for implementation. They train the people who will operate...
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Relationship, Operations
The implementation of Image Management Vue PACS was good. We had good support from Philips. I think...
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Commentary Summary
Comment Type Breakout