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Image Management Vue PACS (Global) Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
In terms of cost-benefit, I am highly satisfied.
There is a lack of integration with some equipment outside of the Philips line. I believe Philips's...
Although Image Management Vue PACS has received criticism in regard to the functionality meeting all...
I want Philips to see me as a client and approach me to inquire about my satisfaction, but I don't...
We already had another PACS, but there was a radiologist who engaged in a great deal of political...
Philips doesn't assist us. Their support is terrible, and they are out of touch with our reality....
Overall, the direction of development and innovation we've seen is improving. Our satisfaction will...
Philips's support team is very good, and they have a very good solution. They are a very good...
We have a new person that we work with from Philips, and they have been acting on our action items...
Philips charged us certain fees for a while, and then they suddenly tried to charge us for things...
My recommendation for Image Management Vue PACS depends on whether it’s a large hospital or a small...
As far as the Bionexo acquisition goes, the PACS still carries a bit of the Carestream legacy, since...
We’ve been using the solution for a long time. We’ve only been updating versions; we’ve never really...
In terms of support, Philips is very efficient. They don’t spend time searching for solutions...
Innovations take some time to appear. When it comes to what I would like to see developed, we always...
The cost of the solution itself is high. I would tell an organization considering Image Management...
The vendor could improve the customer experience by increasing proactivity and staff training.
The product is excellent, and the vendor has good intentions, but they lack bandwidth and proactivity....
The product is stable and an excellent solution. The biggest opportunity for improvement would be...
The product has shown limited innovation over time, but based on feedback from radiologists at other...
Our environment is relatively stable compared to others. Our setup has remained reliable. Image...
The solution is expensive, but that is expected. We use a SaaS model, which includes most costs....
Innovation is where things slowed down. We go to RSNA, and there's a lot of talk, but the...
Regarding the PACS, there have been no major product improvements. On our side, we also haven’t...
The main issue is the lack of patches and updates. We keep living with recurring problems because...
The big problem with Philips is their support process. It is not that they don’t deliver; it is that...
The radiologists have some complaints about a few things in Image Management Vue PACS, but even so,...
Commentary Summary
Comment Type Breakout