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Pivot Point Consulting Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
KLAS Engagement Partner - Daniel Zeitner
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Director

Relationship, Operations

The help desk services at Pivot Point Consulting are fantastic. Considering what we were when we...

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Dec 2025

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Director

Loyalty, Relationship, Services

Pivot Point Consulting has exceeded my expectations, especially given the really challenging...

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Dec 2025

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Director

Relationship, Operations

Pivot Point Consulting actually educates us on a lot of opportunities. If we say that we want to...

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Dec 2025

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CIO

Loyalty, Relationship, Services

We went with Pivot Point Consulting because of the people. After decades in healthcare IT, I have...

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Dec 2025

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CIO

Loyalty, Relationship, Operations, Services

Pivot Point Consulting put one of their support managers on our project, and they were the secret...

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Dec 2025

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CIO

Loyalty, Relationship, Value

Our partnership with Pivot Point Consulting has continued to grow. Because we have such high...

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Dec 2025

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CIO

Relationship, Operations, Services

Day to day, the collaboration has been seamless. The communication with the firm and our FTEs is...

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Dec 2025

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CIO

Loyalty

I was a skeptic at first. I did not believe that things would work with Pivot Point Consulting, and...

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Dec 2025

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CIO

Operations, Value

Operationally, Pivot Point Consulting exceeded our expectations. We set the bar at needing a certain...

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Dec 2025

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CIO

Operations

We had a huge backlog of requests when we implemented our EHR. Our pharmacy charging was not...

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Dec 2025

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CIO

Relationship

I feel like I could call Pivot Point Consulting, and they would help me out with anything I need. If...

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Dec 2025

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CIO

Relationship, Operations

Pivot Point Consulting had more expertise than we were expecting. They were able to help us look at...

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Dec 2025

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VP/Other Executive

Loyalty, Operations

We use Pivot Point Consulting for a couple of different things. We have used them for years. We use...

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Dec 2025

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VP/Other Executive

Loyalty, Relationship

We chose Pivot Point Consulting because of their leaders, the quality of the resources they put on...

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Dec 2025

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VP/Other Executive

Relationship

Pivot Point Consulting is not necessarily thinking outside the box. But whatever direction I'm...

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Dec 2025

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VP/Other Executive

Value

I have been very happy with Pivot Point Consulting. They are meeting and exceeding our SLAs. Pivot...

Unrated
Dec 2025

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CIO

Value

Pivot Point Consulting works with us quite a bit on costs. We have a contract, and it is based on...

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Dec 2025

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CIO

Relationship, Services

The Pivot Point Consulting team is extremely efficient at resolving problems. They are experts in...

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Dec 2025

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CIO

Relationship, Operations

Pivot Point Consulting is focused on helping with our upgrades, and our team is focused on strategic...

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Dec 2025

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CIO

Loyalty

We are looking at expanding what services we are using with Pivot Point Consulting. They are engaged...

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Nov 2025

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CIO

Operations, Services

Right now, we are in a dip in the SLA for some reason, and that happens regularly, so we are looking...

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Nov 2025

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Director

Relationship, Operations, Services

Pivot Point Consulting provides a truly great partnership; they are friendly, realistic, responsive,...

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Nov 2025

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Manager

Relationship, Operations, Services

Pivot Point Consulting communicates and provides us with information, and if they aren't meeting our...

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Nov 2025

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Manager

Relationship, Operations, Value

Pivot Point Consulting does a great job of meeting their SLAs, and it has been cost effective for...

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Nov 2025

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Manager

Relationship, Operations

At the start, we were a little bit concerned about how the work with Pivot Point Consulting was...

Unrated
Nov 2025

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Director

Relationship

The director we work with is really great at bringing us some best practices that they have seen in...

Unrated
Nov 2025

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Director

Relationship

Pivot Point Consulting handles caring for our Epic system, and that frees up our staff so that they...

Unrated
Nov 2025

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Director

Relationship

Pivot Point Consulting has done such a great job with coming to the table anytime we need to flex up...

Unrated
Nov 2025

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Director

Loyalty, Relationship

We have visits with Pivot Point Consulting and talk about future planning and what is on our road...

Unrated
Nov 2025

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Director

Relationship, Operations

Pivot Point Consulting has done a tremendous job being an extension of our team. When we first...

Unrated
Nov 2025

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Director

Loyalty

When we were going through the bid process, several firms applied, and we were attracted to the fact...

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Nov 2025

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Director

Relationship, Value

Pivot Point Consulting is meeting our SLAs, and they are exceeding what we were able to handle when...

Unrated
Nov 2025

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VP/Other Executive

Relationship, Operations

Pivot Point Consulting has been a good partner to us. They have been here for a couple of years, and...

Unrated
Oct 2025

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Director

Value

Pivot Point Consulting does a great job with charges. They just charge for hours. I don't have a...

Unrated
Oct 2025

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Director

Relationship, Operations

We are very content with the help desk services Pivot Point Consulting is providing for us. We have...

Unrated
Oct 2025

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VP/Other Executive

Services

The firm's people provide us with metrics, are constantly measuring themselves, and are always...

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Jul 2025

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VP/Other Executive

Relationship, Operations

We haven’t had to worry about managing the patient portal. Pivot Point Consulting is a trusted...

Unrated
Jul 2025

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VP/Other Executive

Loyalty, Services

We hired Pivot Point Consulting to fully support our MyChart patient-facing services. Things are...

Unrated
Jul 2025

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VP/Other Executive

Services, Value

The firm exceeds our expectations. We get positive feedback from patients about the firm's services....

Unrated
Jul 2025

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