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Prominence Data & Analytics Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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VP/Other Executive

We are a difficult client in a lot of ways. Prominence understood our unique issues and helped us...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

It is always a challenge to be a change agent. That is one of the challenges we have at our...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Prominence stood out because we had an existing relationship, and they had our trust. They have...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Prominence is pretty flexible with contract agreements. At the end of the day, they are really good...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Prominence does very well at understanding what we need and not trying to oversell us on services we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Prominence was instrumental in our patient estimates initial build, and it involved a lot of data...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Prominence has been working with us for years now, so they know our organization really well. They...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Prominence is very knowledgeable about technology, but they're also very knowledgeable about...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

The main person that we speak with at Prominence is very open and approachable. I can reach out to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

The only negative to Prominence is that they are very expensive, so we try not to use them too frequently....

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

Director

We went with Prominence because we knew about their data and analytics focus. Their staff members...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

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Manager

Prominence did a great job helping us get off one of our previous systems and move it into another...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We have utilized Prominence to discuss a new solution that we are moving to. The firm has some folks...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

I am absolutely likely to recommend Prominence. They are a strong partner. They are embedded within...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

There were some adjustments to the scope of some of the work that needed to be done for our project,...

Comment Tone Positive
Pillars Operations, Services, Value
Evaluation Unrated

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Director

Our strategic or investment priorities for data and analytics in the next 12–24 months are to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

We hired Prominence to integrate the data and create Tableau visualizations, among other things. We...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations, Services
Evaluation Unrated

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Director

When we are driving tangible outcomes, we are asking whether we are creating useful visuals. That is...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

Director

Prominence's scope was definitely a little more expensive than some of the other scopes we received....

Comment Tone Positive
Pillars Loyalty, Services, Value
Evaluation Unrated

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Director

I would tell Prominence to continue to bring innovation and ideas. They have a lot of strategic...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We evaluated another firm, but we picked Prominence because they had a better platform to support...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

I would tell another organization's leaders that if they want somebody who is going to come in, give...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Prominence has been great about not nickel-and-diming us. They have been very flexible. When we need...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

We chose Prominence because of their past performance. We liked Prominence’s in-depth knowledge of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

I am very satisfied with what Prominence does. When we onboard somebody new, it is really hard to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Strategic ability has been challenging because one of Prominence’s resources has been working on a...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

Prominence is very professional. They communicate the way that we need them to communicate, so they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Prominence is pretty honest. They are transparent, so if they know they can do something, they will...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have quite a few investment priorities. We are still building our enterprise data warehouse. We...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The Prominence consultants are very sharp. They listen to what our needs are, and their critical...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The only thing that Prominence could improve on would be the aesthetics of the dashboards that they...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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VP/Other Executive

With Prominence, we are accomplishing transparency for everyone in our organization about the...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Prominence was patient, and they were really good partners in helping us make strong decisions to...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

We were really happy with Prominence’s work. I was able to meet with higher-ups, and that was great...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

Prominence had to do a lot of work to get buy-in, especially when we were talking about being...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

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