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PwC ERP Business Transformation & Implementation Leadership Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We got our money's worth with PwC and then some since we did a fixed fee.
I would recommend PwC, but I would be clear about the resources. We must insist on high-quality...
Although this project was a software implementation, it was mostly a change management...
There were a few PwC people at the very beginning of the program who ended up switching out or...
PwC is a strategic partner. They have a deeper relationship with us than just this project, and...
PwC exceeded in terms of being flexible and willing to listen to our pivots. They supported us...
Our expected outcomes with PwC were to implement the platform for our purposes of our entire...
I would recommend PwC. Healthcare is a really interesting business, and if we work with a...
In supply chain, we had a lot more runway in our own expertise with best practices. We initially...
PwC met our expectations. I cannot say that they exceeded our expectations, but having been through...
PwC is expensive. Other firms were willing to deliver at literally half the cost. When I think about...
PwC’s team's relatability to our team was a good cultural fit. We knew we were getting into a...
We have a really good PwC team put together. Once PwC developed a relationship with us, they kept an...
PwC has worked with us. They understand the pressure that healthcare is under. We could have done...
PwC understands our culture, and they know how difficult we can be to work with. They have learned...
Our expected outcome was that we would meet all our timelines, meet our sprints, and have a...
The fact that we have been able to maintain a relationship with PwC and that they understand the way...
With the relationship and the team that we were able to put together, we meshed well, and we kind of...
PwC is really good on the supply chain side. That's been their forte. I've had more dealings with...
PwC exceeded expectations from my perspective. When we did a previous project, we did look at other...
The real expected outcome from our PwC engagement was to get our entire organization on a single...
Some of PwC’s consultants for finance and HR who were making recommendations probably had not...
PwC’s supply chain person had a lot of very good experience.
PwC understood healthcare finance. The modules we implemented weren't healthcare specific, but the...
PwC is expensive, but I think a lot of firms like them are going to be expensive, so it's probably...
Our not accomplishing a super stable system yet at this point could be due to some of the...
There were times when PwC didn't have the right people in place. Whenever we felt like we didn't...
What really stood out was PwC's business expertise and the way they consulted with us. They...
There were challenges because we're a complex organization, and there were also challenges where PwC...
The gap we had with the project might have been driven by our complexity. PwC helped us navigate...
Above and beyond their statement of work, PwC helped us develop a model to operate, maintain, and...
In an ideal world, it would have been a seamless migration from our old system to the more highly...
PwC partnered really well with our supply chain team. There were times when we didn't feel they had...
PwC worked with our team. They really felt like a part of our organization. The way PwC partnered...
We drove more of this project than we probably have driven other projects. We kind of took control...
We had to transition a couple of PwC's key resources early on because we weren't getting the...
PwC helped with the configuration side. Our team took care of the integration needs. We also worked...
PwC brought some really good resources to help us problem-solve and troubleshoot some of the...
The expected outcomes of this project were that we would use our enterprise solution for goals,...
PwC was great. They didn't own everything a traditional system integrator partner would own. A lot...
We shortlisted two firms, and then from there we did deep dives with both. We selected PwC because...
The expected outcome with PwC was to adjust our instance of Workday to work better for our...
I would tell someone to consider PwC because the firm knows what they're doing. They've tackled...
I was very impressed with PwC, and I don't give out top scores easily. I really was impressed with...
PwC did well with communication and educating our team. They demonstrated their partnership through...
Our partnership went very well. The tangible outcome was being able to help us get the system up and...
PwC's expertise is really good. The main person we work with has a great deal of knowledge about our...
I really like the plan that PwC put together for us. I think it demonstrates that they have done...
We can negotiate a contract any way we want to, so it really comes down to how persnickety we want...
We are pretty early in the game on our implementation, but so far, PwC has done exactly what they...
PwC has demonstrated tremendous partnership with us. They really bend over backward to find ways to...
PwC manages at all levels. They are incredible at talking with our folks at the lowest level who...
Thinking about what we anticipated and what our expected outcomes are, I’m confident PwC is going to...
If I had any recommendation for PwC right now, it would be that they need to be aware that when they...
I have been pretty impressed with what PwC has brought to the ERP design discussions. They have a...
If we asked a question that could have been considered out of scope, it was never treated that way....
I have worked with some really great firms and seen how effective and smart they are. With this PwC...
We chose PwC because they had a great deal of industry experience. They also had experience with our...
PwC shared some great insights about what we should consider and how we should position things so...
The expected outcome was to set us up for success in really transforming our business operations and...
Commentary Summary
Comment Type Breakout