Sectra PACS (Global) Commentary
Filtered view: (Oceania)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Product
Sectra could have more flexibility with generating worklists at the user level and more capability...
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Relationship
Sectra is a large, stable vendor. They are able to work in a very large, complex environment. I like...
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Operations
Ongoing training and communication of changes are an area Sectra could improve. Sectra could also...
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Relationship, Product
Sectra's strength is their managers' communication. I like the visibility in the product.
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Product
Opportunities to improve Sectra PACS are the chat function with attachments for pictures and...
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Relationship
The vendor's customer support is excellent. I like that the product is responsive, adaptable, and...
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Product
Sectra PACS is great. Buying it wasn't my decision; it was a decision made by others, but Sectra...
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Relationship, Operations
Sectra still comes on-site for training. Sectra still has local support, which is fantastic for our...
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Loyalty, Product
We want a cardiology PACS, and Sectra’s cardiology PACS does not currently meet the existing needs...
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Culture, Value
Sectra does not charge for everything. Sectra gives in the hope that they will get a new business...
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Relationship, Product
Sectra is responsive to end-user needs and contract uptime requirements. I like the integration we...
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Product, Value
An area for product improvement is greater integration with our EHR, CDS, and RIS as a foundation to...
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Relationship, Product
The biggest strength of Sectra is their responsive, high-quality product. I like Sectra PACS for its...
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Product
The biggest opportunities to improve Sectra PACS are AI and improved nuclear medicine functionality.
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Product
My experience with Sectra PACS has been very good. Sectra PACS has been a good product to use...
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Product
Sectra PACS' quality is good, but there are some things that could improve. For example, sometimes...
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Relationship, Operations
Sectra’s training has been good, and Sectra’s support people are very good as well. For the few...
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Relationship, Operations
One of our annoyances with Sectra PACS is that we had a staff member who did something in the...
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Product
There are some things that would be nice to have incorporated into Sectra PACS. Sectra PACS has a...
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Culture, Value
Sectra has been delivering new technology. The way they have gone about things is that they...
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Loyalty, Operations
Sectra PACS is an excellent product. Nothing in life is perfect, but Sectra PACS is a very good...
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Relationship
A change that the vendor could make to improve our experience as a customer would be to grant us the...
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Product
The biggest strength of the vendor is their DICOM interoperability.
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Product
The biggest opportunities for product improvement are with the importing and exporting of images and...
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Relationship
The biggest strength of the vendor is their customer service.
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Product
What I like most about the product is the customization options.
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Product
Being able to view multiple patient images side by side for comparison would improve my customer...
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Product
To improve my experience, Sectra could have AI options ready for production use in Sectra PACS.
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Loyalty, Product
Sectra PACS does break down occasionally, but I don't really recall Sectra PACS not working....
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Relationship
The Sectra engineers are actually listening to feedback. Knowing that they were listening was a...
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Operations
We are really happy with Sectra PACS. The transition was very smooth, and when we actually...
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Relationship
The support system from Sectra could be better, but it isn't bad. Communicating with Sectra is not...
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Product
Sectra PACS' biggest strengths are worklists and speed.
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Relationship, Product
Sectra could improve in cardiology support and AI integrations. Also, I would like Sectra to improve...
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Product
What I like most about the product is that the PACS is quite configurable once someone understands...
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Loyalty, Product
A major opportunity for product improvement would be the addition of a key-word search function...
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Operations
One change that would significantly improve our experience as customers would be the provision of...
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Relationship
One of the vendor’s key strengths is their responsiveness to customer feedback. The vendor responds...
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Relationship, Product
To improve my experience, Sectra could have better management of third-party structured reporting...
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Relationship, Product
Sectra's biggest strength is their engagement with customers. I like the usability of the solution,...
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Value
I seriously don't want to use anything other than Sectra PACS. Its major local competitor doesn't...
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Loyalty, Relationship
Sectra engages with their customers regularly. The vendor takes our suggestions and complaints in...
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Relationship
With each new Sectra upgrade, there are instructions. If we aren't sure about something, we will ask...
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Loyalty
The things that Sectra promises are coming will come eventually. We would like some AI options,...
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Commentary Summary
Comment Type Breakout