Sectra PACS (Global) Commentary
Filtered view: (Oceania)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Relationship, Product
Sectra's strengths are their people and responsiveness. I like that Sectra PACS is easier to use...
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Product
A big opportunity for Sectra to improve the product is by adding integration with external systems....
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Relationship
Sectra's biggest strengths are their team's experience, the product's quality, and the solution's scalability....
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Product
What I like most about the product is its ease of use, the service's stability, its ability to meet...
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Operations, Product
The biggest strength of Sectra PACS is its ease of use. Things work as expected, and we don't have...
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Product
The biggest opportunity for product improvement is for Sectra to expand mobile solutions for rural hospitals....
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Operations
Virtually anytime there's a system change, we get training provided by Sectra. Plus, we also have ad...
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Relationship, Product
My observation is that Sectra’s responses are generally very timely. Very early on in our...
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Product
With Sectra PACS, I’d like to see the integration of the billing software. My two concerns are...
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Culture
The biggest thing Sectra could do to improve has to do with our contract. Part of the contract was...
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Relationship, Product
Things have been a bit up and down, but Sectra, as a vendor, has generally met our requirements and...
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Product
One of the good things about Sectra is that they're trying to implement AI-driven workflows. They...
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Relationship, Product
I would buy Sectra PACS again, but there would be conditions. One of the sore points has been...
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Product
One of the things Sectra could probably work on is the data analytics component package they have....
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Relationship, Product
We recently had a pretty significant issue where the root cause analysis pointed to one of Sectra's...
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Relationship
We have enhancement requests where, if we see an opportunity for Sectra to improve their product, we...
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Product
Generally, we receive annual updates to Sectra PACS, and those bring a lot of minor improvements....
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Product
Some of Sectra’s products need a bit more polishing and refinement. One example is the patient and...
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Culture, Loyalty
We do plan on being with Sectra long term, and we have a multiyear contract. Even when that runs...
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Operations
I feel like we are all training really well. We all need updates, of course, and there is more to...
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Relationship, Operations
Sectra is doing great, and I think they've been very clever with the team they've built here because...
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Loyalty
With all of the AI solutions out there at the moment, it's hard to know what's happening and how...
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Culture, Value
We don't see any of the actual pricing or costs of the solution because it's a regional contract,...
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Product
We're a little bit specialized, so we have things we need on the technology side, and Sectra is good...
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Loyalty, Relationship
We've had a number of PACS vendors over the years, and Sectra is easily the best.
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Loyalty, Product
I saw Sectra's latest product at the RSNA conference, and it seems quite innovative and different,...
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Relationship
Sectra could be a bit more proactive and responsive. I went to the RSNA conference and spoke to a...
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Operations
Sectra's ongoing training has been reasonable, but at the start, when Sectra PACS was implemented,...
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Product
Sectra PACS is a highly functional and user-friendly system. No PACS is perfect, but Sectra PACS is...
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Product, Value
I don't know the exact value of Sectra PACS, but it's definitely much better than a previous...
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Loyalty, Relationship, Product
I would buy Sectra PACS again because I haven't seen a better product yet. As an end user, I think...
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Operations
Regarding how Sectra could improve their training, Sectra has come to see us with a new upgrade, and...
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Loyalty
Sectra is part of our long-term plans, but we are looking at imaging as a whole. Right now, Sectra...
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Loyalty
Sectra is part of our long-term plans. I'm familiar with all the other medical imaging platforms,...
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Relationship
Sectra's support people are good, and they work with us. Sectra has good relationships with our...
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Relationship
Sectra's strengths are their personable relationships and willingness to work together. I like that...
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Product
The biggest areas to improve the product are NM and PET. Users still prefer older AV solutions due...
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Product
Sectra could have more flexibility with generating worklists at the user level and more capability...
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Relationship
Sectra is a large, stable vendor. They are able to work in a very large, complex environment. I like...
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Operations
Ongoing training and communication of changes are an area Sectra could improve. Sectra could also...
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Relationship, Product
Sectra's strength is their managers' communication. I like the visibility in the product.
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Product
Opportunities to improve Sectra PACS are the chat function with attachments for pictures and...
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Relationship
The vendor's customer support is excellent. I like that the product is responsive, adaptable, and...
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Product
Sectra PACS is great. Buying it wasn't my decision; it was a decision made by others, but Sectra...
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Relationship, Operations
Sectra still comes on-site for training. Sectra still has local support, which is fantastic for our...
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Loyalty, Product
We want a cardiology PACS, and Sectra’s cardiology PACS does not currently meet the existing needs...
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Culture, Value
Sectra does not charge for everything. Sectra gives in the hope that they will get a new business...
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Relationship, Product
Sectra is responsive to end-user needs and contract uptime requirements. I like the integration we...
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Product, Value
An area for product improvement is greater integration with our EHR, CDS, and RIS as a foundation to...
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Relationship, Product
The biggest strength of Sectra is their responsive, high-quality product. I like Sectra PACS for its...
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Product
The biggest opportunities to improve Sectra PACS are AI and improved nuclear medicine functionality.
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Product
My experience with Sectra PACS has been very good. Sectra PACS has been a good product to use...
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Product
Sectra PACS' quality is good, but there are some things that could improve. For example, sometimes...
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Relationship, Operations
Sectra’s training has been good, and Sectra’s support people are very good as well. For the few...
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Relationship, Operations
One of our annoyances with Sectra PACS is that we had a staff member who did something in the...
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Product
There are some things that would be nice to have incorporated into Sectra PACS. Sectra PACS has a...
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Culture, Value
Sectra has been delivering new technology. The way they have gone about things is that they...
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Loyalty, Operations
Sectra PACS is an excellent product. Nothing in life is perfect, but Sectra PACS is a very good...
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Relationship
A change that the vendor could make to improve our experience as a customer would be to grant us the...
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Product
The biggest strength of the vendor is their DICOM interoperability.
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Product
The biggest opportunities for product improvement are with the importing and exporting of images and...
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Relationship
The biggest strength of the vendor is their customer service.
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Product
What I like most about the product is the customization options.
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Product
Being able to view multiple patient images side by side for comparison would improve my customer...
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Product
The things I like most about Sectra PACS are the solution's ease of use and the functionality of the...
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Relationship
Sectra could improve our experience as a customer by bringing back the Christmas baskets.
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Relationship
The biggest strengths of Sectra are their local support and the resources available to customers.
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Product
To improve my experience, Sectra could have AI options ready for production use in Sectra PACS.
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Commentary Summary
Comment Type Breakout