Sectra PACS (Global) Commentary
Filtered view: (Southern Europe)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Relationship
No one from Sectra has ever contacted us. I attempted to contact Sectra through the help desk, and...
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Relationship, Value
If I knew I would receive this level of service, I would not choose Sectra PACS again. This...
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Relationship
We are currently using Sectra under a new structure. However, certain areas have specific...
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Relationship
We are deploying a new mobile unit. I need to create new patient lists, but I don't have permission...
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Operations
There was no training at all for Sectra PACS. I have never received anything from Sectra. I cannot...
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Relationship
We previously had direct communication with Sectra. In case of issues, we could contact them...
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Relationship, Product
We are always the ones making requests of Sectra when it comes to development. A negative point is...
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Product
We do not have Sectra PACS integrated with our EHR; we have it integrated with an internal system....
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Product
I work very well with our PACS. The strength of Sectra PACS is configurability; we manage to...
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Relationship
One change the supplier could make to improve the customer experience would be to proactively...
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Relationship
The vendor's greatest strengths are their availability for issue resolution and the speed of their feedback....
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Product
What I like most about the product is its fluidity.
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Product
The biggest opportunities to improve the product are enhancing interoperability with the RIS,...
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Product
One change the supplier could make to improve the customer experience is to add PACS reporting with...
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Product
The main opportunities to improve the product are enhanced statistics, AI capabilities, QR codes...
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Relationship, Product
The supplier’s main strengths are application reliability, strong support, and business continuity....
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Product
The main opportunities to improve the product are integration with other management and record...
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Relationship
One change the supplier could make to improve the customer experience would be to provide better...
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Product
The supplier’s main strengths are reliability and competence. Overall, we are satisfied with the product....
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Relationship, Product
One change Sectra could make to improve my experience as a customer would be to provide...
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Relationship
Sectra’s biggest strengths are their high-quality service and strong customer relationships.
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Relationship, Value
My experience with Sectra has been good. I haven’t had any complaints so far. We have a contract...
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Relationship
Sectra is proactive with their service. If they detect that the system is causing a problem, they...
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Commentary Summary
Comment Type Breakout