Sectra PACS (Global) Commentary

Filtered view: (UK / Ireland)

When the account manager and product manager introduced the Sectra One solution, they presented it...

Because we're now on Sectra One, it allows us to bring more specialties, or ologies, onto a single...

In the past, charges from Sectra were straightforward. However, over the last year, we received some...

I would buy Sectra PACS again. One of the reasons is that the NHS already uses it throughout the...

One area Sectra could improve is ticket management. Sometimes I have to follow up on requests that...

The technical engineers can sometimes be a little hard to reach because they have to prioritize...

Sectra One offers a patient portal. It allows us to send QR codes to patients based on predefined...

We moved to Sectra One because there were limitations in our previous enterprise environment that...

We normally speak with Sectra on a regular basis about updates or specific questions, and they're...

Sectra feels a bit like an electricity company. We turn the switch on, and the light just works, but...

Sectra's training is quite good. Sectra is worth the money.

We've had some challenges with Sectra PACS this year. The Sectra digital dictation solution has a...

What I like about Sectra PACS is that all the images are captured within Sectra PACS, and all the...

Sectra should focus on innovation and efficiency. We have trialed some AI reporting, and that sounds...

Sectra has a good release plan and upgrade plan. With some suppliers, when we upgrade, we only get...

Before a couple of months ago, Sectra's support had been extremely good, but since the changes in...

Up until the last couple of months, Sectra has been very good. I think it's because Sectra has had...

Sectra PACS itself still does the job. We're happy with it, and we're still performing the upgrades,...

Sectra is actually really good in terms of support. Their partnership is pretty good. I have no complaints....

The PACS works pretty well. It's fit for purpose. It's good value for money because it's a good...

I would recommend Sectra PACS to other people. It's a good product. I would tell others it's highly...

Stableness came straight away with Sectra PACS. There was a period where we had a bit of a rough...

Sectra PACS is relatively easy to use and intuitive. At the end of the day, it’s only an image...

To get the highest scores, Sectra could make slight improvements in the user interface of Sectra...

We went through Sectra’s recent upgrade pack, and it was very detailed and tailored to individual...

Sectra PACS is excellent for breast imaging. It is absolutely fantastic from a workflow perspective.

Historically, we have had two PACS solutions. As part of our next procurement exercise, we will be...

Sectra has remained strong with their usual excellent support and reliability. With regard to...

We receive excellent support from Sectra. Additionally, we have a really good contract with them. I...

We’ve shown Sectra our road map and where we want to be, and Sectra is quite supportive of us. We...

There isn’t really a training program for Sectra PACS. Sometimes when new colleagues need to be...

I do think Sectra PACS is worth it because we're on the cloud, and we have good support service. If...

Everyone is trying to go paperless. We get request forms sent via email to the hospital, and at the...

When we moved over to Sectra PACS from our previous solution, some people weren’t happy, but it...

Once we get someone from Sectra involved, they are very good. They are very knowledgeable. If we go...

Sectra PACS has developed over the course of time we have used it, and it has only gotten better. A...

We have dealt with Sectra for so long, and we know what they are about. If there is a problem, they...

Sectra has some very good stuff. We have built some good relationships with a lot of their staff...

We had various bits of training for Sectra PACS a long time ago, and it was good. I didn’t have any...

We put an AI solution directly into Sectra PACS instead of through Sectra Amplifier Marketplace...

We have seen what is out there, and there are some good products, but none of the vendors are quite...

I have not heard any dissatisfaction with Sectra’s training. It is pretty structured, and...

I think Sectra PACS is a good solution. We would buy it again. But a lot of fulminant rules rely on...

The Sectra trainers are very good. There are some things that they only do online training for that...

Sectra’s support people work on a portfolio basis, so we tend to come across the same engineers. We...

In comparison with other equivalent PACS solutions in the market, Sectra PACS is best of breed in...

Sectra’s development and innovation are very good and strong, and they have frequent upgrades. Right...

Sectra has to tell us about downtime, so they are very good at that. In terms of proactively...

Sectra PACS is a lot of money, but there isn’t a cheap PACS. When we are paying more than the...

Over the last several years, Sectra's standards of support have taken a bit of a dip because they...

The biggest opportunity for product improvement is in reducing the time required for annual...

What I like most about the product is its ease of use in high-volume, high-turnover workflows.

The vendor’s biggest strength is their support in helping us develop solutions to clinical requests....

The vendor’s biggest strength is their support. The support people have good ticket and email...

What I like most about the product is the dynamic worklists and the features that come with them, as...

Sectra PACS is a pretty good system, and we would probably stay with Sectra if it were our choice....

What I like most about the product is that it is a great product with good functionality and is...

We consider Sectra to be a cutting-edge vendor, and we do not see any significant areas where...

One change that could improve my experience as a customer would be improving the out-of-the-box...

What I like most about the product is the 100% uptime, the high level of customization at the user...

Sectra’s biggest strength is that we get on very well with all the team members, including...

The solution's administrative tools are awful. The integration outside of Sectra products is poor....

The strengths of Sectra PACS are clinical capabilities and ease of use. I like the stability and...

We are going to stay with Sectra. They are great. They are a very accommodating company, and they...

I am aware of the changes to Sectra. Instead of being an open pool when we call in, Sectra has...

I like the interface of Sectra PACS. I have always found it easy to use. Looking ahead, one thing we...

One thing that stands out about Sectra is their support. The customer success managers are very good...

The vendor has the most opportunity to improve the product with AI developments.

If the vendor could enhance the solution's digital interoperability with other systems, that would...

The vendor’s biggest strengths are their responsiveness and the high quality of their product.

What I like most about the product is its streamlined package. It effectively supports productivity...

Digital pathology products are limited by co-dependencies with LIMS. Current LIMS vendors offer...

One change that would improve my experience as a customer would be for the vendor to work more...

The vendor’s biggest strengths are the overall technical quality of the product, the quality of the...

The reporting and worklist windows need improvement. Once we are in a report, the patient's current...

The implementation of notifications for results in the solution has a few important clinical gaps...

The solution itself is very resilient and stable. Images are delved, and image analysis happens on...

Better alert functionality would improve my experience as a customer. The ability to modify...

The vendor’s biggest strengths are reliability and the quality of their staff. We have experienced...

We are looking to utilize a VNA with Sectra PACS, and I think exploring that avenue will be good....

We hardly see Sectra. Their initial training was okay, but they haven't had ongoing training. That...

I hardly see Sectra's team. The most important things for a vendor are availability and...

Our organization will be moving to a different PACS soon.

We have an older version of the system. I have heard that things are better on the newer version of...

I know the other PACS products that are on the market, and I work with several. They have been awful...

Sectra keeps their promises in general. We haven't been sold on something, like we experienced...

We have to bargain hard to get Sectra to avoid charges. I think they do charge us for silly little...

With training, it is almost like Sectra trains us and then says goodbye. I know that they have...

For clinical people, the system works exactly how they want it to work. We can search for something...

We are about to go live with an EPR, and it is like the whole hospital’s brain. That will be...

The product quality is quite good. Sectra is quite proactive in looking to improve things. A lot of...

Broadly, the ease of use is good, but it is only as good as the technological capability of the...

We know that there are some issues with echo scans, and the system possibly doesn't fully meet what...

I would like the worklists to make more sense. The system is highly configurable, and that might...

When there has been a cybersecurity attack, we have to chase the vendor, tell them that we saw the...

The vendor does engagement events and invites their customers, and those events are a good...

I feel that the system has not been fully optimized, and I know that that takes time. But this is...

The system does what it says on the tin. We use it as an image repository. We are able to report...

Our satisfaction may well go up, depending on how the next upgrade goes. Our satisfaction could be...

Very poor training is provided. The training was all remote and not very good, and Sectra never...

The product is very nonintuitive. The spine labeling is a disgrace and lacks function compared to...

I have tried to reach out to Sectra to address their problems, like on their forums, and they just...

The recent upgrade has reduced the ease of use, workflow, and safety. We used to get thumbnails at...

I don't like the Sectra product. I have made suggestions for improvements, and Sectra hasn't really...

Sectra keeps going on about how they have had a massive Best in KLAS award for many years running,...

Sectra has a person over our region. Right now, Sectra is going through the 2010 method of...

I'm less efficient than I was a year ago. When we pivot to tax-based reporting and go through the...

Sectra has never recovered from deploying things during the COVID-19 pandemic. They have made no...

Sectra made some changes in the recent upgrade, and we actually have some governance and safety...

The change Sectra made with a recent upgrade means I have more mouse miles than I did a couple of...

We are in a scenario where one of the changes the vendor made caused half our radiologists to say...

I think Sectra got really offended by allegations of nickel-and-diming. We have had a few cases...

I really think we need to pay a bit more attention to what we can do in Sectra PACS and find what...

We don’t have the assurance that the upgrades will be slick. There has been a needless degree of...

We have a functional PACS, and we are moving to consolidate our reporting platform. The Sectra...

Every time we try to open a PDF within the PACS, the system crashes. If I want to look at a case...

Sectra doesn’t keep all promises, so I’m disappointed in them. I think they talk a really good game....

I would recommend Sectra only because the other major player in the country is worse. Sectra’s...

The basic things in the system are fine in terms of integration. We are struggling to integrate some...

Sectra tries to keep all of their promises, but in our country, they are a bit of a victim of their...

The number of people available to support the really technical network side of things is even...

It is easy to log new support tickets, but it isn't as easy to get them resolved and closed off in...

Sectra PACS is the gold standard. I haven't seen a better PACS. Sectra PACS is highly configurable...

Sectra has automatic monitoring directly from the central station, and they are able to solve...

We receive our full money's worth with Sectra PACS. It delivers more than what we could imagine, so...

Sometimes there are regulatory needs within Sectra PACS, and some of the things we want to change...

Sectra PACS has full interoperability. It has DICOM conformance, connectivity to AI in a standard...

The degree and skill with which the vendor integrates their products is not perfect. The vendor...

We get great feedback about Sectra PACS from our radiologists in terms of their usability and user...

Our experience with the vendor's implementation services has varied over time because we have been...

As Sectra's market has grown, we have received less attention. That is fine though. It isn't a...

If the digital pathology things we are working on with Sectra work and the vendor does some of the...

One of the big changes that we made several years ago was to align everyone to a single PACS with...