ShiftWizard Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty
ShiftWizard's system is 100% part of our nursing team's long-term plan. But we have another solution...
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Product
We have done a lot of integration from ShiftWizard's system to our timekeeping solution, so the...
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Product, Value
We have tried to create experts on ShiftWizard's system within our team. There is simple stuff. For...
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Product
I don't use the reporting functionality in ShiftWizard's system that much anymore. It can be a...
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Relationship
If I place a ticket with ShiftWizard because something weird is going on or because I need to tweak...
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Operations, Product
ShiftWizard pushes updates out that are not fully vetted and tested, and the vendor does not have a...
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Product
ShiftWizard has some canned reports, and we can build a few custom reports, but I have never been...
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Product
The only thing I have been able to get ShiftWizard's system to do well has been counting how many...
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Relationship
There are times when ShiftWizard will say that they have resolved my ticket and that if they don’t...
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Operations
From the very beginning, the training from ShiftWizard involved a lot of high overviews and some...
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Loyalty
Part of the reason we are moving away from ShiftWizard's system is that we are on a very old version...
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Product
ShiftWizard's system is clunky. We have to build templates manually, and the solution looks like a...
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Relationship, Value
Whenever we ask about things and try to change things, ShiftWizard doesn't want to change things...
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Product
ShiftWizard’s app is very basic. We didn't even get integration into the users' phone calendars...
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Product
ShiftWizard's system isn’t fully integrated. For instance, if an employee leaves our organization,...
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Product
One of ShiftWizard Scheduling’s big faults is the system is sometimes slow when an organization has...
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Value
We would like ShiftWizard to come up with a design for the management of floating pool nurses. That...
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Product
We like the productivity in the med/surg areas of ShiftWizard Scheduling. We can pull reports and...
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Product, Value
ShiftWizard has not been able to solve our problem when we have a nurse from a home department who...
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Relationship, Operations
There hasn't really been a lot of contact with ShiftWizard. Nursing has a lot of turnover, so the...
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Culture, Operations
My biggest issue with ShiftWizard Scheduling was the way that the product was presented in the...
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Relationship
I see the vendor as a partner. I find them to be not only very responsive but timely in their...
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Relationship
Our experience with the vendor was a little more cumbersome than it is now for newer clients. Our...
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Relationship, Operations
We just recently converted to a new ERP, so that was a really big change for the organization. We...
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Loyalty, Relationship
ShiftWizard Scheduling was acquired by HealthStream a couple of years ago, and now it is simply...
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Product
The biggest issue we have is the integration of ShiftWizard Scheduling with our time and attendance...
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Product
ShiftWizard Scheduling was designed as a nurse scheduling program, so it is geared toward inpatient...
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Loyalty, Product
We are trying to use ShiftWizard Scheduling in other clinical areas, but it is not as user friendly...
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Loyalty, Product
ShiftWizard was one of the few companies that didn't try to oversell. They are improving their...
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Operations
ShiftWizard does a very good job of releasing extra training materials with all of the system's new...
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Product
ShiftWizard has pretty much kept the system updated. Ever since they merged with HealthStream, they...
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Relationship
ShiftWizard's frontline support people are really good and helpful. They are also responsive and...
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Relationship
ShiftWizard was bought out by HealthStream. Since then, there have been a lot of changes. Some of...
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Relationship
ShiftWizard has done everything that we have asked them to do and everything that they have said...
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Operations, Product
Doing scheduling in the system is super easy. The employee management side of things in the system...
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Relationship
The vendor is very good with improvement requests. We have done integrations with our patient...
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Relationship
Our contact from ShiftWizard reaches out to us regularly. They always keep us updated, and if they...
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Loyalty, Relationship, Product
I think that the regular updates that the vendor is doing will alleviate a lot of the minor issues...
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Product
ShiftWizard Scheduling is a one-stop shop for scheduling aside from the timekeeping system. I like...
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Loyalty, Relationship, Operations
The vendor's support is pretty good. I feel like the vendor is able to resolve most issues quickly...
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Relationship
The vendor switched their enhancement process. Now, if someone wants an enhancement made, they have...
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Product
I would suggest that the vendor improve the system's ability to integrate multiple-time entry codes...
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Relationship, Operations
When there is a planned update for the system, we are aware of it. If the system goes down, then the...
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Relationship, Operations
I love how quick the vendor's customer service people are at getting back to us when we have a...
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Product
We use a different vendor's system for our scheduling. In ShiftWizard Scheduling, there are 12-hour...
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Product
When it comes to reliability, the product has crashed or not been available a few times, but that is...
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Loyalty
In our ERP product, there are basic and advanced scheduling modules. We are still trying to decide...
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Relationship, Product
There is a big need for growing AI technology. My only recommendation for ShiftWizard would be that...
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Relationship
The vendor's support is really good. The vendor's people are strong when it comes to being...
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Loyalty, Relationship
When ShiftWizard was a standalone company, their design was extremely creative and innovative. They...
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Loyalty
ShiftWizard Scheduling is part of my long-term plans, but my organization is looking at...
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Product
I like that I can look at staffing across my entire organization with ShiftWizard Scheduling. I can...
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Relationship, Product
Right now, ShiftWizard is doing a lot of work with their community. However, it is hard and time...
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Product, Value
ShiftWizard Scheduling is pretty user friendly for our nursing staff members. It allows us to build...
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Loyalty
When it comes to integration, we have the options we need in the system, but we aren't using them....
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Culture
Our facility is broken up into several units, and when we build a schedule, we build it unit by...
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Relationship
The vendor has been pretty supportive. Most of the people from ShiftWizard who I have had contact...
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Loyalty
ShiftWizard offers an enterprise license that allows organizations to do whatever they need to with...
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Relationship
ShiftWizard has been very responsive when we have needed them to train us or help us understand...
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Operations, Product
We have been very pleased with ShiftWizard Scheduling. It is very intuitive. There is not a lot of...
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