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ShiftWizard Scheduling Comments
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User Commentary
Manager
ShiftWizard Scheduling is very helpful for one of our areas, especially with all of our different...
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Manager
The vendor needs to improve their customer service and responsiveness. It is very hard to get anyone...
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Manager
ShiftWizard's service and support are wonderful. Our assigned CSM is outstanding. When the product...
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Manager
ShiftWizard Scheduling is still a little convoluted. The interface has some shortcomings. Most of...
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Manager
ShiftWizard Scheduling has been having some issues with service interruptions and reliability. The...
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Manager
The initial setup of ShiftWizard Scheduling and the training was a little daunting. ShiftWizard's...
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Manager
We may move from ShiftWizard Scheduling to another vendor's product that we currently use.
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VP/Other Executive
ShiftWizard is a young, entrepreneurial company. The system is fairly easy to implement, and even...
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VP/Other Executive
The system's integration with our other systems is a little challenging. The integration isn't as...
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VP/Other Executive
The vendor may have gotten a little bit ahead of themselves in terms of promising and delivering...
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VP/Other Executive
I have not heard much from the vendor's executive team since the acquisition. If I reached out to...
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Analyst/Coordinator
ShiftWizard tries to keep all their promises. They have had a multitude of system outages recently...
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Analyst/Coordinator
ShiftWizard Scheduling has had a few issues in the last six months to a year. The issues have made...
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Analyst/Coordinator
We used to get a lot of executive support from ShiftWizard. However, they have grown enough in the...
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Analyst/Coordinator
When we first went with ShiftWizard, we had an undeliverable item, and we weren't ever able to...
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Analyst/Coordinator
ShiftWizard’s proactiveness is one thing they could improve on. I know they have a lot of customers,...
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Analyst/Coordinator
I would definitely recommend ShiftWizard. I generally give them good references because of their...
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Analyst/Coordinator
What could have been better with ShiftWizard’s implementation was there should have been some...
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Analyst/Coordinator
ShiftWizard supports us with anything we want to integrate. For example, they are helpful with...
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Analyst/Coordinator
More recently, ShiftWizard has had some issues with the server going down quite frequently. They...
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Analyst/Coordinator
ShiftWizard has excellent support. Whenever I have any issues, they are always willing to help me...
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Director
I really support the product, and I like what it does. However, I want more. There were some...
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Director
I have always been a huge fan of ShiftWizard Scheduling, and that really hasn’t changed. I really...
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Director
We utilize the data, but not for workload balancing. I have really wanted to see the data and the...
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Director
I like the ability to store and track certifications for each one of our staff members through...
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Analyst/Coordinator
Working with ShiftWizard has been a wonderful experience. The support is excellent. They have had a...
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Analyst/Coordinator
Usually, when we think of a recommendation or suggestion for ShiftWizard, we send it to them and see...
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Analyst/Coordinator
We have had some integration problems with our payroll, but that has not been ShiftWizard’s problem....
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Analyst/Coordinator
ShiftWizard's solution is very expensive, but we have received our money’s worth. They provide us...
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Analyst/Coordinator
ShiftWizard’s training was excellent. We had a great deal of telephone communication about how we...
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Analyst/Coordinator
ShiftWizard Scheduling helped us when we first started dealing with nurses taking care of COVID-19...
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Analyst/Coordinator
We purchased the ShiftWizard system for nursing, but we have found that because it is easy to use,...
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Director
We have 24-hour house supervisors that use the system to balance between clinical areas constantly....
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Director
We are just beginning to use the productivity tool within ShiftWizard Scheduling, and that has...
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Director
One of the things that I am anxious to hear moving forward is whether other hospitals have made...
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Director
The product is a one-time payment package, and the only thing we get charged for is when we invite...
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Director
All of the vendor's resources and materials are electronic, and having training electronic works for...
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Director
When there are multiple ways to get to one solution, people struggle to learn how to do it....
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Director
When we send the vendor a ticket, we get an immediate response that is obviously computer generated,...
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Director
During the implementation and as we were getting acquainted with ShiftWizard, the owners certainly...
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Director
It would be nice to have a glossary or an index to define what the terms are. We can read the manual...
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Director
ShiftWizard's executives are very involved. They were the only people that we really talked to when...
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Director
We have had some integration issues with ShiftWizard Scheduling. The solution is supposed to pull...
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Director
ShiftWizard Scheduling is a really good system. It was easy to use once we figured it out. It took a...
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Director
I would have done this solution's training a little differently for our implementation. Our trainer...
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Director
ShiftWizard Scheduling is pretty easy to use. My organization has a couple of superusers who can do...
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Director
ShiftWizard's support people have been pretty quick at getting back to us when we have put in...
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Analyst/Coordinator
The vendor is very transparent, and they have been great to work with. The vendor avoids charging...
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Analyst/Coordinator
We get a lot of notifications that the vendor is taking the system down for updates. Those updates...
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Analyst/Coordinator
The product does what the vendor said it was going to do. The product is good. I like the mobile...
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Analyst/Coordinator
The implementation was just above average. The software is definitely slow and lags. There is...
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Analyst/Coordinator
I don’t believe the vendor has walked us through any upgrades. The software is just upgraded, and...
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Analyst/Coordinator
On the app, the employees sometimes have a hard time logging in. The vendor upgraded the software,...
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Analyst/Coordinator
The vendor definitely answers right away during business hours. They email us right back.
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Manager
The updating for ShiftWizard is an automatic reload. The process is automatic whenever there are new...
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Manager
There is always room for improvement, and especially with how things are constantly evolving with...
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Manager
The vendor’s support people do respond. They listen to our concerns, report them, and respond back...
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Manager
I will let the person that I deal directly with know about issues, and that person will typically...
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Manager
ShiftWizard Scheduling is easy to use. I taught myself how to use ShiftWizard Scheduling just by...
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Manager
ShiftWizard avoids charging for every little thing, and I know that our leadership appreciates that....
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Manager
I think we appreciate ShiftWizard Scheduling. The executives appreciate it. There is no plan to...
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Manager
ShiftWizard Scheduling is great. However, I would like to have a better view of the schedule when I...
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Manager
The nurses have been able to use the system from their cellphones. I haven’t had any issues. The...
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Director
ShiftWizard Scheduling is good to work with. There isn't a lot of IT work required with the system...
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Analyst/Coordinator
ShiftWizard Scheduling is a great-looking product and works, but the bugs in the system keep...
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Analyst/Coordinator
In the beginning, we were not notified when there were any changes or major updates made. The vendor...
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Analyst/Coordinator
ShiftWizard did offer effective training in the beginning. They are good about sending little job...
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Analyst/Coordinator
Whenever we need help, ShiftWizard uses a contractor to assist us with any interfacing needs or any...
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Analyst/Coordinator
ShiftWizard Scheduling is a good product. There are icons that users or managers can easily place...
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Analyst/Coordinator
It would be nice if we didn't have so many problems and if we could use the census. We want the...
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Analyst/Coordinator
ShiftWizard has regular meetings with us, and we keep in touch with our account manager and sales...
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Analyst/Coordinator
With the system that we have decided to move to, we are getting a significant price reduction....
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Analyst/Coordinator
ShiftWizard Scheduling is a good product. I know that the vendor changed management, and hopefully...
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VP/Other Executive
When ShiftWizard has service disruptions, they keep us well informed, and they jump on things. I am...
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VP/Other Executive
We can graph things in the background for productivity with ShiftWizard’s software, tracking the...
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VP/Other Executive
Because of the type of hospital that we are, I needed the solution to be cost effective, and it is....
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VP/Other Executive
In order for ShiftWizard to be an industry leader, they need to find a way to do COVID-19...
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VP/Other Executive
We ended up taking the data from the information we created in ShiftWizard’s system to do the...
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VP/Other Executive
ShiftWizard’s solution works very well. We have been able to leverage it pretty well. It is more...
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Director
ShiftWizard's customer service is excellent. Whenever we have a problem, we get in touch with the...
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Director
The product is user friendly; it is a good product. The product is built by nurses, so it has...
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Director
There are a lot of glitches, so sometimes ShiftWizard goes down for a few hours or so. Sometimes the...
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Director
When we first implemented the product, the vendor came to teach people how to use the product all...
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Manager
We have had some unexpected downtime in the last couple of months. We have made some leeway, but the...
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Manager
I have learned a lot, and ShiftWizard's system is pretty beneficial. The vendor has routine updates....
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Manager
ShiftWizard's response during the COVID-19 crisis was almost immediate. They have been really good...
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Manager
ShiftWizard has a lot of free training videos that we can sign up for. When we need extra training,...
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Manager
There have been a couple of flare-ups in terms of ease of use and slowness. ShiftWizard has updates,...
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Manager
ShiftWizard is good at delivering new technology, but sometimes they drag their feet a bit. They...
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Manager
ShiftWizard has been more proactive in terms of letting us know about different things and issues....
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Manager
ShiftWizard is good about driving outcomes and helping us, but the responsibility of driving...
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Manager
ShiftWizard has really guided us with everything. When I have a question that I don't know the...
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Director
ShiftWizard's system has grown with our needs. We bring additional departments on, and our...
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Director
ShiftWizard doesn't have ongoing training. They do have site checks and open forums. The last time...
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Director
The integration of ShiftWizard's system is good because we can pretty much plug it in anywhere.
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Director
ShiftWizard's system works really well, but as with any technology, there is sometimes downtime....
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Director
ShiftWizard's system is very easy to use, and there is a mobile app as well. Our staff members can...
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Director
When we are using ShiftWizard's system, there are always things that we could imagine being done...
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Director
We have regularly scheduled meetings with ShiftWizard, and we are in continual communication about...
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Director
I can call some of the ShiftWizard executives directly. If I need to speak with one of the...
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Director
In terms of using ShiftWizard's system to mobilize staff efficiently, we run nursing labor as...
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Nurse
ShiftWizard has been helpful during the pandemic. They have added some icons and things like that to...
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Nurse
When the system goes down, that causes a little bit of an inconvenience, but ShiftWizard is pretty...
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Nurse
Our ShiftWizard team is great. The team does follow-up phone calls with us every other week....
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Analyst/Coordinator
The ShiftWizard product seemed to have more functionality than what we were used to with our...
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Analyst/Coordinator
For the employees, the system isn't that difficult to learn. As we increase the management level,...
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Analyst/Coordinator
It is kind of hard to tell whether the solution has driven outcomes. When COVID-19 started, it...
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Analyst/Coordinator
The implementation team was very good. That team was on-site for different visits, and those visits...
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Analyst/Coordinator
In terms of customer support, ShiftWizard is responsive, but there is an online entry form, so we...
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Analyst/Coordinator
ShiftWizard is pretty good at supporting our integration goals. Things went pretty well. There were...
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Analyst/Coordinator
For the predictive analysis part, we need a screen where we could see multiple units in one place...
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Director
We are having response time issues with the system. It takes too long for the system to react to...
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Director
Staff members have access to their schedules because ShiftWizard's system has an app that staff...
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Director
The team at ShiftWizard listens to our ideas for improvement. I like that they do that because I use...
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Analyst/Coordinator
ShiftWizard avoids charging us for every little thing. I haven't seen a bill from them helping us....
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Analyst/Coordinator
When we were implementing ShiftWizard, we were kind of just thrown into things. The vendor helped...
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Analyst/Coordinator
We can't get 100% of ShiftWizard to work. This has been going on since we started with the solution....
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Analyst/Coordinator
We were told that ShiftWizard was going to make a manager app for our phones, but that app still...
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Analyst/Coordinator
ShiftWizard gives us certain reports that our managers absolutely love. Our managers want use these...
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Analyst/Coordinator
I would not give ShiftWizard very high marks for giving us our money's worth. We were promised...
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Analyst/Coordinator
In my crystal ball, I see our overall satisfaction with ShiftWizard going up. Hopefully, they will...
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Analyst/Coordinator
We have been having a lot of problems with ShiftWizard, so I think we might go elsewhere. I know...
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Analyst/Coordinator
ShiftWizard works well. Even the bare-bones system does what we need it to do. We would love to have...
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Analyst/Coordinator
ShiftWizard is very easy to use. It is easy for our new employees to become acclimated to the...
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Nurse
Overall, things are going great with ShiftWizard's system. There was a period of time a while ago...
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Nurse
There are things that we need to be trained on, and the only problem is COVID-19, so we are hoping...
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Nurse
Every time we have an upgrade, there is an issue. ShiftWizard upgrades the system and fixes things,...
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Nurse
We are in the process of adding functionalities to ShiftWizard's system. We have a phone call coming...
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Nurse
Whenever I report a problem, ShiftWizard is on top of the issue. The vendor's ongoing support is excellent....
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Nurse
When we began, ShiftWizard had a new executive and VP. That person called to report what was going...
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Physician
ShiftWizard did very well with the implementation. We had an implementation manager who was really...
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Physician
When we initially transitioned over to ShiftWizard's system, one of the biggest things we needed was...
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Physician
We thought that building the schedule would be less labor intensive than it is. ShiftWizard told us...
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Physician
The system has a lot of clicks. I use a Mac, which is very intuitive. But with the ShiftWizard...
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Physician
The solution is pretty easy for our staff members to use. They log in, and they can see their...
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Physician
We are still struggling with the app. It doesn't work well on the iPhones. The schedule is cut off...
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Physician
After we bought the ShiftWizard solution, I found another scheduling system that is a bit easier to...
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CNO
ShiftWizard's ability to be proactive is really good. When I go to the help desk about an issue, I...
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CNO
A year ago, I would have rated ShiftWizard higher in terms of getting my money's worth. I felt that...
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CNO
I can't say that ShiftWizard's system is going to get any better, but I don't know that it will get...
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CNO
Our ShiftWizard implementation went well. However, the staff member that was there during the...
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CNO
ShiftWizard has changed some things on the productivity side, but that is a problem. The vendor's...
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CNO
Originally, I was told that ShiftWizard was going to show us a usage report after a year to see how...
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CNO
The scheduling portion of ShiftWizard's system works really well. People do get extra data from the...
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Manager
ShiftWizard's tool has been very useful for us as a group. The tool works as advertised, and it...
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Manager
In terms of ShiftWizard keeping promises, timelines are the biggest issue. We have been talking...
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Manager
ShiftWizard’s rates are pretty inclusive. We pay a flat fee, and everything is included. There are...
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Manager
ShiftWizard has regularly scheduled calls with us. They also have a help center that has robust...
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Manager
We can pull things from third-party software, which can do PTO requests. The ShiftWizard solution...
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Manager
ShiftWizard’s web support is pretty good, but their phone support isn't the greatest. ShiftWizard is...
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Manager
The executive team was very helpful when we were deciding whether to go with ShiftWizard. And after...
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Manager
ShiftWizard uses a one-size-fits-all approach for their program. The way that we use it is a lot...
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Manager
I love the tool. It is a huge time-saver and a huge satisfier. It works as promised. That was our...
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CNO
ShiftWizard's system is part of our long-term plans with a caveat. We are trying to standardize...
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