ShiftWizard Scheduling
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
ShiftWizard has been very good in terms of their leadership and their ability to get us started on...
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We have gotten really good feedback about ShiftWizard Scheduling. Our clinic doesn't really hold...
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As far as support goes, ShiftWizard is on the money. They are right there and ready to help with...
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I would like the vendor to give us more control over some of the back-end things. It would be cool...
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ShiftWizard has been good for the most part. There have been ups and downs but mostly ups. They are...
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In the future, we will probably discuss whether we want to stick with the vendor or see what else is...
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The training during the implementation was good. ShiftWizard hasn’t offered any training to help us...
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Our timekeeping product has a bidirectional interface, and this system works well with that...
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The product is easy to use for regular employees who use it in a limited fashion, but it is more...
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Once I get somebody's phone number at the vendor, I keep it and call that person directly. I go...
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Even when we try to express to HealthStream’s support team that our issues are urgent, it can take...
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ShiftWizard Scheduling is pretty clunky. It can do what the vendor says it can do, but it is...
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Since the acquisition by HealthStream, the reliability of the product has gotten much better. But...
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ShiftWizard is doing a much better job since being acquired by HealthStream. Things were much worse...
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In terms of training from ShiftWizard, we would prefer more one-on-one sessions or the ability to...
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ShiftWizard Scheduling works really well for a department and maybe for a small hospital. The system...
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We did a survey, and for the most part, our employees are pretty satisfied with the system. We had a...
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We have found that not many people think that the training is user friendly, and it definitely does...
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The app does not match the site, so we can't see the department schedule on the app, whereas we can...
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ShiftWizard Scheduling was supposed to be integrated, but we have had a lot of delays. The...
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We have been using ShiftWizard Scheduling for a while now, and it is good. However, there are some...
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In a perfect world, we would like the product to be tied to the daily censuses in departments and...
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The vendor acts like the product is something they can set and forget. They don't check on us much....
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I have noticed a decline in customer service since HealthStream acquired ShiftWizard. In the past,...
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The best part of ShiftWizard Scheduling is the transparency it allows in terms of the availability...
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I really like the ability we have to message in ShiftWizard Scheduling. That ability was especially...
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Recently, ShiftWizard did an upgrade that allows us to see the entire schedule at one time. That...
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The reporting from ShiftWizard Scheduling is excellent. We have so much visibility and can pull all...
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Setting up ShiftWizard Scheduling initially was quite a challenge. The vendor was involved a little...
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The biggest challenge we run into is if we add a new person or shift to ShiftWizard Scheduling, it...
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If I have questions, I can reach out to ShiftWizard, but the vendor is sometimes hard to get ahold...
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The ShiftWizard support people that help me are super nice, friendly, and willing to help once we...
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A lot of the enhancements and updates that the vendor has done have been little. For example, we had...
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A while ago, when ShiftWizard went down for an extended period of time, an executive reached out...
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The ongoing training has been pitiful. The initial training was better.
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I have been associated with HealthStream for a very long time, and I definitely think ShiftWizard...
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Since HealthStream has taken over the product, it has been very reliable. Other than the occasional...
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ShiftWizard Scheduling doesn't do everything the vendor said it would do, like allow staff to clock...
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We were doing scheduling before on paper, so for never having a scheduling system, ShiftWizard...
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I don't care for ShiftWizard Scheduling. It has been excruciatingly frustrating. There are a lot of...
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Initially, things were okay, but the vendor has had some staff turnover that has made continuity...
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We have experienced a lot of downtime and a lot of slowness with the product. That downtime is a big...
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We have experienced major slowness and lagging within the product. ShiftWizard has also had some...
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There was no training on the system. There is an administrator side of the system and an end-user...
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We went through a long period of time when the system had multiple outages per week. We got a vendor...
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There isn't a support portal in the system; we just have to email the vendor. The support teams get...
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We had a lot of trouble with the system implementation. The vendor had a weird approach to test...
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The vendor alerts us when there is going to be a maintenance update or anything similar, and the...
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There is a lot of turnover in the industry, so we have a lot of new individuals that need training...
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ShiftWizard Scheduling is doing well. No system is perfect. The needs of the workforce keep...
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Since the acquisition, the system hasn’t changed much, but the support has deteriorated. Getting...
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The system is designed for nursing, so it is mostly our nursing departments that use it. The vendor...
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The vendor promised us certain integration options, but they didn't keep those promises. They also...
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We don't get much training for the system when we do upgrades. The vendor offers training for...
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During the transition period when HealthStream purchased ShiftWizard, we had an increase in...
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So far, the acquisition by HealthStream has been fine. We had a relationship with ShiftWizard for a...
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ShiftWizard works hard to accommodate our needs and tries to work on whatever can be fixed and...
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I am on the fence regarding the question of whether ShiftWizard Scheduling communicates with our...
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I have never really had a big issue when I have asked for some support. ShiftWizard has been pretty...
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There has been quite a bit of downtime. There is always something going on with any kind of digital...
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We have an app on our phones with ShiftWizard Scheduling. I like the messenger tool because it is...
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We are looking at other options because we are considering whether we should keep this system. There...
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The system doesn’t tie to our payroll system, and that is pretty frustrating. It does feed us...
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The system is not the best, but it is cost effective and inexpensive.
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I see my satisfaction decreasing in a year from now. If the vendor doesn’t make some significant...
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The vendor doesn’t charge for every little thing. When we request changes, the vendor says there is...
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The vendor is very good at training the staff, and the training process is adequate. In fact, the...
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In the beginning, the product was adequate for what the vendor was promising it would offer. But as...
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As soon as the vendor starts hearing our complaints or after our research meetings, a vendor...
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When I need to find information, the usability of the interface could be better. I would like to see...
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We cannot integrate with other systems, but that isn't on ShiftWizard. There was never a promise...
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The product is of good quality. The upgrades for the product’s usability have been effective. The...
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I am not yet ready to say that we are getting the value for what we are spending or that we are...
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We do get communication from the vendor. However, the crazy thing is that the vendor sets up...
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The product works how it is promoted to some extent. But at the same time, the vendor promotes that...
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We have been able to measure our productivity and better organize our staff members just from being...
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I haven't gotten anything significantly new in terms of technology from the vendor. If they start...
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The product fulfills our needs to the minimum of the scheduling requirements, and it does nothing...
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We aren't tied down to ShiftWizard Scheduling. If a comparable product that was more affordable...
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The road to get where we are was very hard. We had a very difficult go-live, and there were a lot of...
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The vendor has been very helpful. When we present them with an issue or problem, they work as hard...
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We are paying a hefty yearly cost already, and I don't feel like ShiftWizard nitpicks and charges...
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An executive from the vendor has always been readily available and helpful. Other than that, we...
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When I have asked for training after the go-live, it has been difficult to get training to happen....
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ShiftWizard Scheduling is a very easy system. It has been very easy for our employees to catch on to...
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The functionality of the work rules is where the product falls short. I know that things are...
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A lot of times, the vendor's service has not been proactive. There have been a lot of outages. Those...
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ShiftWizard's system is a poor program entirely. That is a shame because they have really good...
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The vendor isn't proactive. As nice as they are, we are the ones informing them that something...
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The support staff from ShiftWizard has been great. The people have been accessible and easy to work...
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ShiftWizard's system often doesn't work properly. The program is clunky. We have to learn how to...
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The vendor could improve our experience by giving us more control. For instance, we have issues with...
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If the vendor would group their updates together, that would be nice because the system goes down...
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When we identify a problem and log a ticket, ShiftWizard tells us that they know about the problem...
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We would like quicker responses when our staff has issues with ShiftWizard Scheduling. We would also...
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During our initial implementation with ShiftWizard, we had no prior training on how to use the...
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The upgrades have been okay, but ShiftWizard has had some significant issues with their servers....
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We work with an excellent customer satisfaction representative who always bends over backward to...
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I didn’t receive any training from ShiftWizard when we went live, nor have I received anything since...
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ShiftWizard Scheduling goes down a lot for upgrades. Unfortunately, I don’t always know when that...
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I have reached out to the help desk for ShiftWizard several times. However, we can only chat through...
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ShiftWizard Scheduling does not integrate with any of our other systems. It is a pain to have three...
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Reporting from ShiftWizard Scheduling is cumbersome. That is the best way to explain it. We can get...
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Things with ShiftWizard have been fine. Not much has changed in the last year. The product is...
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We were supposed to have an upgrade that would have given us a new feature, but ShiftWizard put the...
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There are certain windows in the scheduler that seem to lag, and hovering icons don’t show up right...
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The vendor did a great job of implementing ShiftWizard Scheduling. They came in and built our...
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There is a lot of downtime. Sometimes it seems like the system goes down multiple days of the week....
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Every time we contact the support team, they are very quick and speedy to get back to us, but I find...
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The vendor comes out with a lot of things that we hadn’t even thought of that are really helpful,...
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ShiftWizard was bought by HealthStream, so there have been a lot of changes in the last year. The...
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ShiftWizard started out very proactive, but recently, there has been zero proactiveness. I am not...
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The implementation was late and inaccurate. The software had to be deployed one or two more times...
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When the software works, it works great. It helps us in our decision-making on which staff members...
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I would consider it a failure of my leadership skills if I am still working with ShiftWizard in 12...
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If someone comes and asks me about my experience using ShiftWizard’s software, I am going to give...
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The concept of the solution is fantastic. The idea of how this system works and the things that it...
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The system is easy to use, but there is a learning curve to it to understand how it needs to work....
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There are two different types of end users: employee end users and administrative end users. For the...
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We have to do everything online for support. Very rarely do we get somebody on the phone. I prefer...
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We have been with ShiftWizard a while now, so I have a better handle on things. I didn't know...
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Overall, the ShiftWizard system is being used more widely than it was a year ago. Part of the...
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ShiftWizard got acquired by HealthStream, but their focus seems to still be good. I don't know...
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I remember what we used to do 30 years ago with the paper schedule. I would have thought that 30...
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The interfaces work pretty well. The vendor has been fairly receptive to helping us tweak interfaces...
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The vendor hasn't charged us for anything other than our contract price. ShiftWizard Scheduling is...
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As far as the overall product quality goes, I like this vendor very much. We haven't required any...
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ShiftWizard's support is excellent. If we have an issue, we call the support people, and they fix...
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When ShiftWizard was locally run, they were trying to grow, do more things, and look at predictive...
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When ShiftWizard Scheduling is working, it does what we need it to do. When it isn't working, it is...
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Our initial training for ShiftWizard Scheduling was very good because we were early adopters, so the...
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Historically, ShiftWizard Scheduling has been very good for us. The vendor's customer service has...
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ShiftWizard has kept all the promises they have made to us, but we have had several episodes where...
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