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ShiftWizard Scheduling
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
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User Commentary

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Analyst/Coordinator

The vendor hasn't charged us for anything other than our contract price. ShiftWizard Scheduling is...

Jul 2021
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Analyst/Coordinator

As far as the overall product quality goes, I like this vendor very much. We haven't required any...

Jul 2021
||
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Analyst/Coordinator

ShiftWizard's support is excellent. If we have an issue, we call the support people, and they fix...

Jul 2021
||
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Director

When ShiftWizard was locally run, they were trying to grow, do more things, and look at predictive...

Jul 2021
||
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Director

When ShiftWizard Scheduling is working, it does what we need it to do. When it isn't working, it is...

Jul 2021
||
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Director

Our initial training for ShiftWizard Scheduling was very good because we were early adopters, so the...

Jul 2021
||
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Director

Historically, ShiftWizard Scheduling has been very good for us. The vendor's customer service has...

Jul 2021
||
(0)
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Director

ShiftWizard has kept all the promises they have made to us, but we have had several episodes where...

Jul 2021
||
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Manager

ShiftWizard Scheduling is very helpful for one of our areas, especially with all of our different...

Jun 2021
||
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Manager

The vendor needs to improve their customer service and responsiveness. It is very hard to get anyone...

Jun 2021
||
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Manager

ShiftWizard's service and support are wonderful. Our assigned CSM is outstanding. When the product...

May 2021
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Manager

ShiftWizard Scheduling is still a little convoluted. The interface has some shortcomings. Most of...

May 2021
||
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Manager

ShiftWizard Scheduling has been having some issues with service interruptions and reliability. The...

May 2021
||
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Manager

The initial setup of ShiftWizard Scheduling and the training was a little daunting. ShiftWizard's...

May 2021
||
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Manager

We may move from ShiftWizard Scheduling to another vendor's product that we currently use.

May 2021
||
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VP/Other Executive

ShiftWizard is a young, entrepreneurial company. The system is fairly easy to implement, and even...

Apr 2021
||
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VP/Other Executive

The system's integration with our other systems is a little challenging. The integration isn't as...

Apr 2021
||
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VP/Other Executive

The vendor may have gotten a little bit ahead of themselves in terms of promising and delivering...

Apr 2021
||
(0)
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VP/Other Executive

I have not heard much from the vendor's executive team since the acquisition. If I reached out to...

Apr 2021
||
(0)
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Analyst/Coordinator

ShiftWizard tries to keep all their promises. They have had a multitude of system outages recently...

Apr 2021
||
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Analyst/Coordinator

ShiftWizard Scheduling has had a few issues in the last six months to a year. The issues have made...

Apr 2021
||
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Analyst/Coordinator

We used to get a lot of executive support from ShiftWizard. However, they have grown enough in the...

Apr 2021
||
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Analyst/Coordinator

When we first went with ShiftWizard, we had an undeliverable item, and we weren't ever able to...

Apr 2021
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Analyst/Coordinator

ShiftWizard’s proactiveness is one thing they could improve on. I know they have a lot of customers,...

Apr 2021
||
(0)
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Analyst/Coordinator

I would definitely recommend ShiftWizard. I generally give them good references because of their...

Apr 2021
||
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Analyst/Coordinator

What could have been better with ShiftWizard’s implementation was there should have been some...

Apr 2021
||
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Analyst/Coordinator

ShiftWizard supports us with anything we want to integrate. For example, they are helpful with...

Apr 2021
||
(0)
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Analyst/Coordinator

More recently, ShiftWizard has had some issues with the server going down quite frequently. They...

Apr 2021
||
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Analyst/Coordinator

ShiftWizard has excellent support. Whenever I have any issues, they are always willing to help me...

Apr 2021
||
(0)
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Director

I really support the product, and I like what it does. However, I want more. There were some...

Mar 2021
||
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Director

I have always been a huge fan of ShiftWizard Scheduling, and that really hasn’t changed. I really...

Mar 2021
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Director

We utilize the data, but not for workload balancing. I have really wanted to see the data and the...

Mar 2021
||
(0)
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Director

I like the ability to store and track certifications for each one of our staff members through...

Mar 2021
||
(0)
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Analyst/Coordinator

Working with ShiftWizard has been a wonderful experience. The support is excellent. They have had a...

Mar 2021
||
(0)
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Analyst/Coordinator

Usually, when we think of a recommendation or suggestion for ShiftWizard, we send it to them and see...

Mar 2021
||
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Analyst/Coordinator

We have had some integration problems with our payroll, but that has not been ShiftWizard’s problem....

Mar 2021
||
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Analyst/Coordinator

ShiftWizard's solution is very expensive, but we have received our money’s worth. They provide us...

Mar 2021
||
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Analyst/Coordinator

ShiftWizard’s training was excellent. We had a great deal of telephone communication about how we...

Mar 2021
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Analyst/Coordinator

ShiftWizard Scheduling helped us when we first started dealing with nurses taking care of COVID-19...

Mar 2021
||
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Analyst/Coordinator

We purchased the ShiftWizard system for nursing, but we have found that because it is easy to use,...

Mar 2021
||
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Director

We have 24-hour house supervisors that use the system to balance between clinical areas constantly....

Mar 2021
||
(0)
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Director

We are just beginning to use the productivity tool within ShiftWizard Scheduling, and that has...

Mar 2021
||
(0)
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Director

One of the things that I am anxious to hear moving forward is whether other hospitals have made...

Mar 2021
||
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Director

The product is a one-time payment package, and the only thing we get charged for is when we invite...

Mar 2021
||
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Director

All of the vendor's resources and materials are electronic, and having training electronic works for...

Mar 2021
||
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Director

When there are multiple ways to get to one solution, people struggle to learn how to do it....

Mar 2021
||
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Director

When we send the vendor a ticket, we get an immediate response that is obviously computer generated,...

Mar 2021
||
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Director

During the implementation and as we were getting acquainted with ShiftWizard, the owners certainly...

Mar 2021
||
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Director

It would be nice to have a glossary or an index to define what the terms are. We can read the manual...

Mar 2021
||
(0)
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Director

ShiftWizard's executives are very involved. They were the only people that we really talked to when...

Mar 2021
||
(0)
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Director

We have had some integration issues with ShiftWizard Scheduling. The solution is supposed to pull...

Mar 2021
||
(0)
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Director

ShiftWizard Scheduling is a really good system. It was easy to use once we figured it out. It took a...

Mar 2021
||
(0)
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Director

I would have done this solution's training a little differently for our implementation. Our trainer...

Mar 2021
||
(0)
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Director

ShiftWizard Scheduling is pretty easy to use. My organization has a couple of superusers who can do...

Mar 2021
||
(0)
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Director

ShiftWizard's support people have been pretty quick at getting back to us when we have put in...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor is very transparent, and they have been great to work with. The vendor avoids charging...

Feb 2021
||
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Analyst/Coordinator

We get a lot of notifications that the vendor is taking the system down for updates. Those updates...

Feb 2021
||
(0)
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Analyst/Coordinator

The product does what the vendor said it was going to do. The product is good. I like the mobile...

Feb 2021
||
(0)
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Analyst/Coordinator

The implementation was just above average. The software is definitely slow and lags. There is...

Feb 2021
||
(0)
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Analyst/Coordinator

I don’t believe the vendor has walked us through any upgrades. The software is just upgraded, and...

Feb 2021
||
(0)
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Analyst/Coordinator

On the app, the employees sometimes have a hard time logging in. The vendor upgraded the software,...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor definitely answers right away during business hours. They email us right back.

Feb 2021
||
(0)
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Manager

The updating for ShiftWizard is an automatic reload. The process is automatic whenever there are new...

Feb 2021
||
(0)
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Manager

There is always room for improvement, and especially with how things are constantly evolving with...

Feb 2021
||
(0)
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Manager

The vendor’s support people do respond. They listen to our concerns, report them, and respond back...

Feb 2021
||
(0)
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Manager

I will let the person that I deal directly with know about issues, and that person will typically...

Feb 2021
||
(0)
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Manager

ShiftWizard Scheduling is easy to use. I taught myself how to use ShiftWizard Scheduling just by...

Feb 2021
||
(0)
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Manager

ShiftWizard avoids charging for every little thing, and I know that our leadership appreciates that....

Feb 2021
||
(0)
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Manager

I think we appreciate ShiftWizard Scheduling. The executives appreciate it. There is no plan to...

Feb 2021
||
(0)
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Manager

ShiftWizard Scheduling is great. However, I would like to have a better view of the schedule when I...

Feb 2021
||
(0)
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Manager

The nurses have been able to use the system from their cellphones. I haven’t had any issues. The...

Feb 2021
||
(0)
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Director

ShiftWizard Scheduling is good to work with. There isn't a lot of IT work required with the system...

Feb 2021
||
(0)
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Analyst/Coordinator

ShiftWizard Scheduling is a great-looking product and works, but the bugs in the system keep...

Jan 2021
||
(0)
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Analyst/Coordinator

In the beginning, we were not notified when there were any changes or major updates made. The vendor...

Jan 2021
||
(0)
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Analyst/Coordinator

ShiftWizard did offer effective training in the beginning. They are good about sending little job...

Jan 2021
||
(0)
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Analyst/Coordinator

Whenever we need help, ShiftWizard uses a contractor to assist us with any interfacing needs or any...

Jan 2021
||
(0)
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Analyst/Coordinator

ShiftWizard Scheduling is a good product. There are icons that users or managers can easily place...

Jan 2021
||
(0)
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Analyst/Coordinator

It would be nice if we didn't have so many problems and if we could use the census. We want the...

Jan 2021
||
(0)
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Analyst/Coordinator

ShiftWizard has regular meetings with us, and we keep in touch with our account manager and sales...

Jan 2021
||
(0)
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Analyst/Coordinator

With the system that we have decided to move to, we are getting a significant price reduction....

Jan 2021
||
(0)
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Analyst/Coordinator

ShiftWizard Scheduling is a good product. I know that the vendor changed management, and hopefully...

Jan 2021
||
(0)
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VP/Other Executive

When ShiftWizard has service disruptions, they keep us well informed, and they jump on things. I am...

Jan 2021
||
(0)
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VP/Other Executive

We can graph things in the background for productivity with ShiftWizard’s software, tracking the...

Jan 2021
||
(0)
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VP/Other Executive

Because of the type of hospital that we are, I needed the solution to be cost effective, and it is....

Jan 2021
||
(0)
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VP/Other Executive

In order for ShiftWizard to be an industry leader, they need to find a way to do COVID-19...

Jan 2021
||
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VP/Other Executive

We ended up taking the data from the information we created in ShiftWizard’s system to do the...

Jan 2021
||
(0)
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VP/Other Executive

ShiftWizard’s solution works very well. We have been able to leverage it pretty well. It is more...

Jan 2021
||
(0)
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Director

ShiftWizard's customer service is excellent. Whenever we have a problem, we get in touch with the...

Jan 2021
||
(0)
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Director

The product is user friendly; it is a good product. The product is built by nurses, so it has...

Jan 2021
||
(0)
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Director

There are a lot of glitches, so sometimes ShiftWizard goes down for a few hours or so. Sometimes the...

Jan 2021
||
(0)
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Director

When we first implemented the product, the vendor came to teach people how to use the product all...

Jan 2021
||
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Manager

We have had some unexpected downtime in the last couple of months. We have made some leeway, but the...

Jan 2021
||
(0)
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Manager

I have learned a lot, and ShiftWizard's system is pretty beneficial. The vendor has routine updates....

Jan 2021
||
(0)
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Manager

ShiftWizard's response during the COVID-19 crisis was almost immediate. They have been really good...

Jan 2021
||
(0)
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Manager

ShiftWizard has a lot of free training videos that we can sign up for. When we need extra training,...

Jan 2021
||
(0)
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Manager

There have been a couple of flare-ups in terms of ease of use and slowness. ShiftWizard has updates,...

Jan 2021
||
(0)
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Manager

ShiftWizard is good at delivering new technology, but sometimes they drag their feet a bit. They...

Jan 2021
||
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Manager

ShiftWizard has been more proactive in terms of letting us know about different things and issues....

Jan 2021
||
(0)
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Manager

ShiftWizard is good about driving outcomes and helping us, but the responsibility of driving...

Jan 2021
||
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Manager

ShiftWizard has really guided us with everything. When I have a question that I don't know the...

Jan 2021
||
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Director

ShiftWizard's system has grown with our needs. We bring additional departments on, and our...

Dec 2020
||
(0)
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Director

ShiftWizard doesn't have ongoing training. They do have site checks and open forums. The last time...

Dec 2020
||
(0)
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Director

The integration of ShiftWizard's system is good because we can pretty much plug it in anywhere.

Dec 2020
||
(0)
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Director

ShiftWizard's system works really well, but as with any technology, there is sometimes downtime....

Dec 2020
||
(0)
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Director

ShiftWizard's system is very easy to use, and there is a mobile app as well. Our staff members can...

Dec 2020
||
(0)
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Director

When we are using ShiftWizard's system, there are always things that we could imagine being done...

Dec 2020
||
(0)
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Director

We have regularly scheduled meetings with ShiftWizard, and we are in continual communication about...

Dec 2020
||
(0)
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Director

I can call some of the ShiftWizard executives directly. If I need to speak with one of the...

Dec 2020
||
(0)
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Director

In terms of using ShiftWizard's system to mobilize staff efficiently, we run nursing labor as...

Dec 2020
||
(0)
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Nurse

ShiftWizard has been helpful during the pandemic. They have added some icons and things like that to...

Dec 2020
||
(0)
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Nurse

When the system goes down, that causes a little bit of an inconvenience, but ShiftWizard is pretty...

Dec 2020
||
(0)
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Nurse

Our ShiftWizard team is great. The team does follow-up phone calls with us every other week....

Dec 2020
||
(0)
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Analyst/Coordinator

The ShiftWizard product seemed to have more functionality than what we were used to with our...

Dec 2020
||
(0)
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Analyst/Coordinator

For the employees, the system isn't that difficult to learn. As we increase the management level,...

Dec 2020
||
(0)
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Analyst/Coordinator

It is kind of hard to tell whether the solution has driven outcomes. When COVID-19 started, it...

Dec 2020
||
(0)
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Analyst/Coordinator

The implementation team was very good. That team was on-site for different visits, and those visits...

Dec 2020
||
(0)
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Analyst/Coordinator

In terms of customer support, ShiftWizard is responsive, but there is an online entry form, so we...

Dec 2020
||
(0)
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Analyst/Coordinator

ShiftWizard is pretty good at supporting our integration goals. Things went pretty well. There were...

Dec 2020
||
(0)
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Analyst/Coordinator

For the predictive analysis part, we need a screen where we could see multiple units in one place...

Dec 2020
||
(0)
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Director

We are having response time issues with the system. It takes too long for the system to react to...

Nov 2020
||
(0)
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Director

Staff members have access to their schedules because ShiftWizard's system has an app that staff...

Nov 2020
||
(0)
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Director

The team at ShiftWizard listens to our ideas for improvement. I like that they do that because I use...

Nov 2020
||
(0)
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Analyst/Coordinator

ShiftWizard avoids charging us for every little thing. I haven't seen a bill from them helping us....

Oct 2020
||
(0)
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Analyst/Coordinator

When we were implementing ShiftWizard, we were kind of just thrown into things. The vendor helped...

Oct 2020
||
(0)
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Analyst/Coordinator

We can't get 100% of ShiftWizard to work. This has been going on since we started with the solution....

Oct 2020
||
(0)
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Analyst/Coordinator

We were told that ShiftWizard was going to make a manager app for our phones, but that app still...

Oct 2020
||
(0)
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Analyst/Coordinator

ShiftWizard gives us certain reports that our managers absolutely love. Our managers want use these...

Oct 2020
||
(0)
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Analyst/Coordinator

I would not give ShiftWizard very high marks for giving us our money's worth. We were promised...

Oct 2020
||
(0)
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Analyst/Coordinator

In my crystal ball, I see our overall satisfaction with ShiftWizard going up. Hopefully, they will...

Oct 2020
||
(0)
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Analyst/Coordinator

We have been having a lot of problems with ShiftWizard, so I think we might go elsewhere. I know...

Oct 2020
||
(0)
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Analyst/Coordinator

ShiftWizard works well. Even the bare-bones system does what we need it to do. We would love to have...

Sep 2020
||
(0)
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Analyst/Coordinator

ShiftWizard is very easy to use. It is easy for our new employees to become acclimated to the...

Sep 2020
||
(0)
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Nurse

Overall, things are going great with ShiftWizard's system. There was a period of time a while ago...

Sep 2020
||
(0)
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Nurse

There are things that we need to be trained on, and the only problem is COVID-19, so we are hoping...

Sep 2020
||
(0)
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Nurse

Every time we have an upgrade, there is an issue. ShiftWizard upgrades the system and fixes things,...

Sep 2020
||
(0)
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Nurse

We are in the process of adding functionalities to ShiftWizard's system. We have a phone call coming...

Sep 2020
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Nurse

Whenever I report a problem, ShiftWizard is on top of the issue. The vendor's ongoing support is excellent....

Sep 2020
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Nurse

When we began, ShiftWizard had a new executive and VP. That person called to report what was going...

Sep 2020
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Physician

ShiftWizard did very well with the implementation. We had an implementation manager who was really...

Sep 2020
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Physician

When we initially transitioned over to ShiftWizard's system, one of the biggest things we needed was...

Sep 2020
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Physician

We thought that building the schedule would be less labor intensive than it is. ShiftWizard told us...

Sep 2020
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Physician

The system has a lot of clicks. I use a Mac, which is very intuitive. But with the ShiftWizard...

Sep 2020
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Physician

The solution is pretty easy for our staff members to use. They log in, and they can see their...

Sep 2020
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Physician

We are still struggling with the app. It doesn't work well on the iPhones. The schedule is cut off...

Sep 2020
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Physician

After we bought the ShiftWizard solution, I found another scheduling system that is a bit easier to...

Sep 2020
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CNO

ShiftWizard's ability to be proactive is really good. When I go to the help desk about an issue, I...

Sep 2020
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CNO

A year ago, I would have rated ShiftWizard higher in terms of getting my money's worth. I felt that...

Sep 2020
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CNO

I can't say that ShiftWizard's system is going to get any better, but I don't know that it will get...

Sep 2020
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CNO

Our ShiftWizard implementation went well. However, the staff member that was there during the...

Sep 2020
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CNO

ShiftWizard has changed some things on the productivity side, but that is a problem. The vendor's...

Sep 2020
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CNO

Originally, I was told that ShiftWizard was going to show us a usage report after a year to see how...

Sep 2020
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CNO

The scheduling portion of ShiftWizard's system works really well. People do get extra data from the...

Sep 2020
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