ShiftWizard Scheduling
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

My experience with ShiftWizard has been positive. ShiftWizard does check-in calls to see how things...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

ShiftWizard Scheduling is user friendly, and the staff really likes the mobile app.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We don’t like ShiftWizard Scheduling’s integration. That is one of the things that we need to look...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

ShiftWizard’s initial training was pretty good. The managers could get in, set things up, and do...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

ShiftWizard Scheduling works as promoted. There are some things that we would like the product to do...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have had good luck with both the web and phone support teams. The teams have been responsive when...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

ShiftWizard has had issues with upgrades, and I know they are working on those issues. The vendor...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have asked ShiftWizard for some reporting, and they have been able to provide part of the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I don’t know whether there is a whole lot of new technology from ShiftWizard. The vendor hasn't come...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

ShiftWizard has done what they told us that they would do, and they have been good to work with. Our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

We get charged for maintenance, and we can call the vendor and get things to work. But we aren’t...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is fairly easy to work with. It has some good points, and it seems to do a pretty good...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

ShiftWizard did a pretty good job on the implementation. They came out, did some work for us, and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

On the most basic level, ShiftWizard Scheduling works, but the website itself is clunky. It feels...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We haven’t needed any training at all for ShiftWizard Scheduling, but the vendor has always been...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

ShiftWizard rushes their updates. They will push an update almost as if it is in beta testing, and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ever since HealthStream bought ShiftWizard, the platform has been better because the vendor has made...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor has great support. If I submit a support ticket, I get a response right away. I have...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

My direct contact at ShiftWizard sets up regular meetings with me, and I like that. They communicate...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

ShiftWizard Scheduling is very user friendly for new people. Once someone is in the system, it is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

We would like it if the vendor would let us know what is going to happen and what products are going...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When an upgrade is coming up, the vendor sends out information about what is going to be fixed in...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When ShiftWizard got bought by HealthStream, the quality of customer service went down. It is very...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

One negative is that in ShiftWizard’s learning center, we are not able to search for a specific...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

ShiftWizard Scheduling has come a long way since I used it at another organization. It used to be...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

I would choose ShiftWizard again because they were the most comprehensive and most cost-effective...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

ShiftWizard Scheduling has been very user friendly for people in our organization. There are some...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Implementation and Training

I have been made aware of some of the trainings that ShiftWizard offers, and I have attended one of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

While not immediate, the support we have received has been prompt and helpful. Whenever I have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

ShiftWizard has been very good in terms of their leadership and their ability to get us started on...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have gotten really good feedback about ShiftWizard Scheduling. Our clinic doesn't really hold...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

As far as support goes, ShiftWizard is on the money. They are right there and ready to help with...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

I would like the vendor to give us more control over some of the back-end things. It would be cool...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

ShiftWizard has been good for the most part. There have been ups and downs but mostly ups. They are...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

In the future, we will probably discuss whether we want to stick with the vendor or see what else is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The training during the implementation was good. ShiftWizard hasn’t offered any training to help us...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Our timekeeping product has a bidirectional interface, and this system works well with that...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product is easy to use for regular employees who use it in a limited fashion, but it is more...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Once I get somebody's phone number at the vendor, I keep it and call that person directly. I go...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Even when we try to express to HealthStream’s support team that our issues are urgent, it can take...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

ShiftWizard Scheduling is pretty clunky. It can do what the vendor says it can do, but it is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Since the acquisition by HealthStream, the reliability of the product has gotten much better. But...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

ShiftWizard is doing a much better job since being acquired by HealthStream. Things were much worse...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

In terms of training from ShiftWizard, we would prefer more one-on-one sessions or the ability to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

ShiftWizard Scheduling works really well for a department and maybe for a small hospital. The system...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We did a survey, and for the most part, our employees are pretty satisfied with the system. We had a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have found that not many people think that the training is user friendly, and it definitely does...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The app does not match the site, so we can't see the department schedule on the app, whereas we can...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

ShiftWizard Scheduling was supposed to be integrated, but we have had a lot of delays. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have been using ShiftWizard Scheduling for a while now, and it is good. However, there are some...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In a perfect world, we would like the product to be tied to the daily censuses in departments and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor acts like the product is something they can set and forget. They don't check on us much....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I have noticed a decline in customer service since HealthStream acquired ShiftWizard. In the past,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The best part of ShiftWizard Scheduling is the transparency it allows in terms of the availability...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I really like the ability we have to message in ShiftWizard Scheduling. That ability was especially...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Recently, ShiftWizard did an upgrade that allows us to see the entire schedule at one time. That...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The reporting from ShiftWizard Scheduling is excellent. We have so much visibility and can pull all...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Setting up ShiftWizard Scheduling initially was quite a challenge. The vendor was involved a little...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The biggest challenge we run into is if we add a new person or shift to ShiftWizard Scheduling, it...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

If I have questions, I can reach out to ShiftWizard, but the vendor is sometimes hard to get ahold...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The ShiftWizard support people that help me are super nice, friendly, and willing to help once we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

A lot of the enhancements and updates that the vendor has done have been little. For example, we had...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A while ago, when ShiftWizard went down for an extended period of time, an executive reached out...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The ongoing training has been pitiful. The initial training was better.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I have been associated with HealthStream for a very long time, and I definitely think ShiftWizard...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Since HealthStream has taken over the product, it has been very reliable. Other than the occasional...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

ShiftWizard Scheduling doesn't do everything the vendor said it would do, like allow staff to clock...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We were doing scheduling before on paper, so for never having a scheduling system, ShiftWizard...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't care for ShiftWizard Scheduling. It has been excruciatingly frustrating. There are a lot of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Initially, things were okay, but the vendor has had some staff turnover that has made continuity...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

We have experienced a lot of downtime and a lot of slowness with the product. That downtime is a big...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have experienced major slowness and lagging within the product. ShiftWizard has also had some...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There was no training on the system. There is an administrator side of the system and an end-user...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We went through a long period of time when the system had multiple outages per week. We got a vendor...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There isn't a support portal in the system; we just have to email the vendor. The support teams get...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We had a lot of trouble with the system implementation. The vendor had a weird approach to test...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor alerts us when there is going to be a maintenance update or anything similar, and the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

There is a lot of turnover in the industry, so we have a lot of new individuals that need training...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

ShiftWizard Scheduling is doing well. No system is perfect. The needs of the workforce keep...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Since the acquisition, the system hasn’t changed much, but the support has deteriorated. Getting...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is designed for nursing, so it is mostly our nursing departments that use it. The vendor...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The vendor promised us certain integration options, but they didn't keep those promises. They also...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

We don't get much training for the system when we do upgrades. The vendor offers training for...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

During the transition period when HealthStream purchased ShiftWizard, we had an increase in...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

So far, the acquisition by HealthStream has been fine. We had a relationship with ShiftWizard for a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

ShiftWizard works hard to accommodate our needs and tries to work on whatever can be fixed and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

I am on the fence regarding the question of whether ShiftWizard Scheduling communicates with our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I have never really had a big issue when I have asked for some support. ShiftWizard has been pretty...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

There has been quite a bit of downtime. There is always something going on with any kind of digital...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have an app on our phones with ShiftWizard Scheduling. I like the messenger tool because it is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We are looking at other options because we are considering whether we should keep this system. There...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The system doesn’t tie to our payroll system, and that is pretty frustrating. It does feed us...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The system is not the best, but it is cost effective and inexpensive.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I see my satisfaction decreasing in a year from now. If the vendor doesn’t make some significant...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

The vendor doesn’t charge for every little thing. When we request changes, the vendor says there is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

The vendor is very good at training the staff, and the training process is adequate. In fact, the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Future Outlook

In the beginning, the product was adequate for what the vendor was promising it would offer. But as...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

As soon as the vendor starts hearing our complaints or after our research meetings, a vendor...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

When I need to find information, the usability of the interface could be better. I would like to see...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

We cannot integrate with other systems, but that isn't on ShiftWizard. There was never a promise...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The product is of good quality. The upgrades for the product’s usability have been effective. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

I am not yet ready to say that we are getting the value for what we are spending or that we are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

We do get communication from the vendor. However, the crazy thing is that the vendor sets up...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The product works how it is promoted to some extent. But at the same time, the vendor promotes that...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

We have been able to measure our productivity and better organize our staff members just from being...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Technology

I haven't gotten anything significantly new in terms of technology from the vendor. If they start...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

The product fulfills our needs to the minimum of the scheduling requirements, and it does nothing...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF