ShiftWizard Scheduling
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

We aren't tied down to ShiftWizard Scheduling. If a comparable product that was more affordable...

Jan 2022
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Analyst/Coordinator

The road to get where we are was very hard. We had a very difficult go-live, and there were a lot of...

Jan 2022
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Analyst/Coordinator

The vendor has been very helpful. When we present them with an issue or problem, they work as hard...

Jan 2022
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Analyst/Coordinator

We are paying a hefty yearly cost already, and I don't feel like ShiftWizard nitpicks and charges...

Jan 2022
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Analyst/Coordinator

An executive from the vendor has always been readily available and helpful. Other than that, we...

Jan 2022
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Analyst/Coordinator

When I have asked for training after the go-live, it has been difficult to get training to happen....

Jan 2022
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Analyst/Coordinator

ShiftWizard Scheduling is a very easy system. It has been very easy for our employees to catch on to...

Jan 2022
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Analyst/Coordinator

The functionality of the work rules is where the product falls short. I know that things are...

Jan 2022
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Analyst/Coordinator

A lot of times, the vendor's service has not been proactive. There have been a lot of outages. Those...

Jan 2022
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Director

ShiftWizard's system is a poor program entirely. That is a shame because they have really good...

Nov 2021
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Director

The vendor isn't proactive. As nice as they are, we are the ones informing them that something...

Nov 2021
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Director

The support staff from ShiftWizard has been great. The people have been accessible and easy to work...

Nov 2021
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Director

ShiftWizard's system often doesn't work properly. The program is clunky. We have to learn how to...

Nov 2021
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Director

The vendor could improve our experience by giving us more control. For instance, we have issues with...

Nov 2021
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Director

If the vendor would group their updates together, that would be nice because the system goes down...

Nov 2021
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Analyst/Coordinator

When we identify a problem and log a ticket, ShiftWizard tells us that they know about the problem...

Nov 2021
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Manager

We would like quicker responses when our staff has issues with ShiftWizard Scheduling. We would also...

Nov 2021
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Analyst/Coordinator

During our initial implementation with ShiftWizard, we had no prior training on how to use the...

Nov 2021
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Analyst/Coordinator

The upgrades have been okay, but ShiftWizard has had some significant issues with their servers....

Nov 2021
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Analyst/Coordinator

We work with an excellent customer satisfaction representative who always bends over backward to...

Nov 2021
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Director

I didn’t receive any training from ShiftWizard when we went live, nor have I received anything since...

Nov 2021
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Director

ShiftWizard Scheduling goes down a lot for upgrades. Unfortunately, I don’t always know when that...

Nov 2021
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Director

I have reached out to the help desk for ShiftWizard several times. However, we can only chat through...

Nov 2021
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Director

ShiftWizard Scheduling does not integrate with any of our other systems. It is a pain to have three...

Nov 2021
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Director

Reporting from ShiftWizard Scheduling is cumbersome. That is the best way to explain it. We can get...

Nov 2021
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Director

Things with ShiftWizard have been fine. Not much has changed in the last year. The product is...

Nov 2021
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Director

We were supposed to have an upgrade that would have given us a new feature, but ShiftWizard put the...

Nov 2021
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Director

There are certain windows in the scheduler that seem to lag, and hovering icons don’t show up right...

Oct 2021
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Director

The vendor did a great job of implementing ShiftWizard Scheduling. They came in and built our...

Oct 2021
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Director

There is a lot of downtime. Sometimes it seems like the system goes down multiple days of the week....

Oct 2021
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Director

Every time we contact the support team, they are very quick and speedy to get back to us, but I find...

Oct 2021
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Director

The vendor comes out with a lot of things that we hadn’t even thought of that are really helpful,...

Oct 2021
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Nurse

ShiftWizard was bought by HealthStream, so there have been a lot of changes in the last year. The...

Oct 2021
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Manager

ShiftWizard started out very proactive, but recently, there has been zero proactiveness. I am not...

Oct 2021
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Manager

The implementation was late and inaccurate. The software had to be deployed one or two more times...

Oct 2021
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Manager

When the software works, it works great. It helps us in our decision-making on which staff members...

Oct 2021
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Manager

I would consider it a failure of my leadership skills if I am still working with ShiftWizard in 12...

Oct 2021
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Manager

If someone comes and asks me about my experience using ShiftWizard’s software, I am going to give...

Oct 2021
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Manager

The concept of the solution is fantastic. The idea of how this system works and the things that it...

Oct 2021
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Manager

The system is easy to use, but there is a learning curve to it to understand how it needs to work....

Oct 2021
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Analyst/Coordinator

There are two different types of end users: employee end users and administrative end users. For the...

Oct 2021
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Analyst/Coordinator

We have to do everything online for support. Very rarely do we get somebody on the phone. I prefer...

Oct 2021
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Analyst/Coordinator

We have been with ShiftWizard a while now, so I have a better handle on things. I didn't know...

Oct 2021
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Analyst/Coordinator

Overall, the ShiftWizard system is being used more widely than it was a year ago. Part of the...

Oct 2021
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Analyst/Coordinator

ShiftWizard got acquired by HealthStream, but their focus seems to still be good. I don't know...

Oct 2021
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Analyst/Coordinator

I remember what we used to do 30 years ago with the paper schedule. I would have thought that 30...

Oct 2021
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Analyst/Coordinator

The interfaces work pretty well. The vendor has been fairly receptive to helping us tweak interfaces...

Oct 2021
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Analyst/Coordinator

The vendor hasn't charged us for anything other than our contract price. ShiftWizard Scheduling is...

Jul 2021
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Analyst/Coordinator

As far as the overall product quality goes, I like this vendor very much. We haven't required any...

Jul 2021
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Analyst/Coordinator

ShiftWizard's support is excellent. If we have an issue, we call the support people, and they fix...

Jul 2021
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Director

When ShiftWizard was locally run, they were trying to grow, do more things, and look at predictive...

Jul 2021
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Director

When ShiftWizard Scheduling is working, it does what we need it to do. When it isn't working, it is...

Jul 2021
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Director

Our initial training for ShiftWizard Scheduling was very good because we were early adopters, so the...

Jul 2021
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Director

Historically, ShiftWizard Scheduling has been very good for us. The vendor's customer service has...

Jul 2021
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Director

ShiftWizard has kept all the promises they have made to us, but we have had several episodes where...

Jul 2021
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Manager

ShiftWizard Scheduling is very helpful for one of our areas, especially with all of our different...

Jun 2021
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Manager

The vendor needs to improve their customer service and responsiveness. It is very hard to get anyone...

Jun 2021
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Manager

ShiftWizard's service and support are wonderful. Our assigned CSM is outstanding. When the product...

May 2021
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Manager

ShiftWizard Scheduling is still a little convoluted. The interface has some shortcomings. Most of...

May 2021
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Manager

ShiftWizard Scheduling has been having some issues with service interruptions and reliability. The...

May 2021
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Manager

The initial setup of ShiftWizard Scheduling and the training was a little daunting. ShiftWizard's...

May 2021
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Manager

We may move from ShiftWizard Scheduling to another vendor's product that we currently use.

May 2021
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VP/Other Executive

ShiftWizard is a young, entrepreneurial company. The system is fairly easy to implement, and even...

Apr 2021
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VP/Other Executive

The system's integration with our other systems is a little challenging. The integration isn't as...

Apr 2021
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VP/Other Executive

The vendor may have gotten a little bit ahead of themselves in terms of promising and delivering...

Apr 2021
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VP/Other Executive

I have not heard much from the vendor's executive team since the acquisition. If I reached out to...

Apr 2021
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Analyst/Coordinator

ShiftWizard tries to keep all their promises. They have had a multitude of system outages recently...

Apr 2021
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Analyst/Coordinator

ShiftWizard Scheduling has had a few issues in the last six months to a year. The issues have made...

Apr 2021
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Analyst/Coordinator

We used to get a lot of executive support from ShiftWizard. However, they have grown enough in the...

Apr 2021
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Analyst/Coordinator

When we first went with ShiftWizard, we had an undeliverable item, and we weren't ever able to...

Apr 2021
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Analyst/Coordinator

ShiftWizard’s proactiveness is one thing they could improve on. I know they have a lot of customers,...

Apr 2021
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Analyst/Coordinator

I would definitely recommend ShiftWizard. I generally give them good references because of their...

Apr 2021
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Analyst/Coordinator

What could have been better with ShiftWizard’s implementation was there should have been some...

Apr 2021
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Analyst/Coordinator

ShiftWizard supports us with anything we want to integrate. For example, they are helpful with...

Apr 2021
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Analyst/Coordinator

More recently, ShiftWizard has had some issues with the server going down quite frequently. They...

Apr 2021
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Analyst/Coordinator

ShiftWizard has excellent support. Whenever I have any issues, they are always willing to help me...

Apr 2021
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Director

I really support the product, and I like what it does. However, I want more. There were some...

Mar 2021
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Director

I have always been a huge fan of ShiftWizard Scheduling, and that really hasn’t changed. I really...

Mar 2021
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Director

We utilize the data, but not for workload balancing. I have really wanted to see the data and the...

Mar 2021
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Director

I like the ability to store and track certifications for each one of our staff members through...

Mar 2021
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Analyst/Coordinator

Working with ShiftWizard has been a wonderful experience. The support is excellent. They have had a...

Mar 2021
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Analyst/Coordinator

Usually, when we think of a recommendation or suggestion for ShiftWizard, we send it to them and see...

Mar 2021
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Analyst/Coordinator

We have had some integration problems with our payroll, but that has not been ShiftWizard’s problem....

Mar 2021
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Analyst/Coordinator

ShiftWizard's solution is very expensive, but we have received our money’s worth. They provide us...

Mar 2021
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Analyst/Coordinator

ShiftWizard’s training was excellent. We had a great deal of telephone communication about how we...

Mar 2021
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Analyst/Coordinator

ShiftWizard Scheduling helped us when we first started dealing with nurses taking care of COVID-19...

Mar 2021
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Analyst/Coordinator

We purchased the ShiftWizard system for nursing, but we have found that because it is easy to use,...

Mar 2021
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Director

We have 24-hour house supervisors that use the system to balance between clinical areas constantly....

Mar 2021
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Director

We are just beginning to use the productivity tool within ShiftWizard Scheduling, and that has...

Mar 2021
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Director

One of the things that I am anxious to hear moving forward is whether other hospitals have made...

Mar 2021
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Director

The product is a one-time payment package, and the only thing we get charged for is when we invite...

Mar 2021
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Director

All of the vendor's resources and materials are electronic, and having training electronic works for...

Mar 2021
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Director

When there are multiple ways to get to one solution, people struggle to learn how to do it....

Mar 2021
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Director

When we send the vendor a ticket, we get an immediate response that is obviously computer generated,...

Mar 2021
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Director

During the implementation and as we were getting acquainted with ShiftWizard, the owners certainly...

Mar 2021
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Director

It would be nice to have a glossary or an index to define what the terms are. We can read the manual...

Mar 2021
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Director

ShiftWizard's executives are very involved. They were the only people that we really talked to when...

Mar 2021
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Director

We have had some integration issues with ShiftWizard Scheduling. The solution is supposed to pull...

Mar 2021
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Director

ShiftWizard Scheduling is a really good system. It was easy to use once we figured it out. It took a...

Mar 2021
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Director

I would have done this solution's training a little differently for our implementation. Our trainer...

Mar 2021
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Director

ShiftWizard Scheduling is pretty easy to use. My organization has a couple of superusers who can do...

Mar 2021
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Director

ShiftWizard's support people have been pretty quick at getting back to us when we have put in...

Mar 2021
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Analyst/Coordinator

The vendor is very transparent, and they have been great to work with. The vendor avoids charging...

Feb 2021
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Analyst/Coordinator

We get a lot of notifications that the vendor is taking the system down for updates. Those updates...

Feb 2021
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Analyst/Coordinator

The product does what the vendor said it was going to do. The product is good. I like the mobile...

Feb 2021
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Analyst/Coordinator

The implementation was just above average. The software is definitely slow and lags. There is...

Feb 2021
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Analyst/Coordinator

I don’t believe the vendor has walked us through any upgrades. The software is just upgraded, and...

Feb 2021
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Analyst/Coordinator

On the app, the employees sometimes have a hard time logging in. The vendor upgraded the software,...

Feb 2021
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Analyst/Coordinator

The vendor definitely answers right away during business hours. They email us right back.

Feb 2021
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Manager

The updating for ShiftWizard is an automatic reload. The process is automatic whenever there are new...

Feb 2021
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Manager

There is always room for improvement, and especially with how things are constantly evolving with...

Feb 2021
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Manager

The vendor’s support people do respond. They listen to our concerns, report them, and respond back...

Feb 2021
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Manager

I will let the person that I deal directly with know about issues, and that person will typically...

Feb 2021
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Manager

ShiftWizard Scheduling is easy to use. I taught myself how to use ShiftWizard Scheduling just by...

Feb 2021
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Manager

ShiftWizard avoids charging for every little thing, and I know that our leadership appreciates that....

Feb 2021
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Manager

I think we appreciate ShiftWizard Scheduling. The executives appreciate it. There is no plan to...

Feb 2021
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Manager

ShiftWizard Scheduling is great. However, I would like to have a better view of the schedule when I...

Feb 2021
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Manager

The nurses have been able to use the system from their cellphones. I haven’t had any issues. The...

Feb 2021
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Director

ShiftWizard Scheduling is good to work with. There isn't a lot of IT work required with the system...

Feb 2021
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Analyst/Coordinator

ShiftWizard Scheduling is a great-looking product and works, but the bugs in the system keep...

Jan 2021
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Analyst/Coordinator

In the beginning, we were not notified when there were any changes or major updates made. The vendor...

Jan 2021
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Analyst/Coordinator

ShiftWizard did offer effective training in the beginning. They are good about sending little job...

Jan 2021
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Analyst/Coordinator

Whenever we need help, ShiftWizard uses a contractor to assist us with any interfacing needs or any...

Jan 2021
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Analyst/Coordinator

ShiftWizard Scheduling is a good product. There are icons that users or managers can easily place...

Jan 2021
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Analyst/Coordinator

It would be nice if we didn't have so many problems and if we could use the census. We want the...

Jan 2021
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Analyst/Coordinator

ShiftWizard has regular meetings with us, and we keep in touch with our account manager and sales...

Jan 2021
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Analyst/Coordinator

With the system that we have decided to move to, we are getting a significant price reduction....

Jan 2021
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Analyst/Coordinator

ShiftWizard Scheduling is a good product. I know that the vendor changed management, and hopefully...

Jan 2021
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