ShiftWizard Scheduling Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Loyalty, Relationship

ShiftWizard Scheduling was acquired by HealthStream a couple of years ago, and now it is simply...

Apr 2024
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Analyst/Coordinator

Product

The biggest issue we have is the integration of ShiftWizard Scheduling with our time and attendance...

Apr 2024
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Analyst/Coordinator

Product

ShiftWizard Scheduling was designed as a nurse scheduling program, so it is geared toward inpatient...

Apr 2024
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Analyst/Coordinator

Loyalty, Product

We are trying to use ShiftWizard Scheduling in other clinical areas, but it is not as user friendly...

Apr 2024
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Analyst/Coordinator

Loyalty, Product

ShiftWizard was one of the few companies that didn't try to oversell. They are improving their...

Apr 2024
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Analyst/Coordinator

Operations

ShiftWizard does a very good job of releasing extra training materials with all of the system's new...

Apr 2024
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Analyst/Coordinator

Product

ShiftWizard has pretty much kept the system updated. Ever since they merged with HealthStream, they...

Apr 2024
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Analyst/Coordinator

Relationship

ShiftWizard's frontline support people are really good and helpful. They are also responsive and...

Apr 2024
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Analyst/Coordinator

Relationship

ShiftWizard was bought out by HealthStream. Since then, there have been a lot of changes. Some of...

Apr 2024
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Analyst/Coordinator

Relationship

ShiftWizard has done everything that we have asked them to do and everything that they have said...

Apr 2024
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Analyst/Coordinator

Operations, Product

Doing scheduling in the system is super easy. The employee management side of things in the system...

Apr 2024
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Analyst/Coordinator

Relationship

The vendor is very good with improvement requests. We have done integrations with our patient...

Apr 2024
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Analyst/Coordinator

Relationship

Our contact from ShiftWizard reaches out to us regularly. They always keep us updated, and if they...

Apr 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

I think that the regular updates that the vendor is doing will alleviate a lot of the minor issues...

Apr 2024
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Manager

Product

ShiftWizard Scheduling is a one-stop shop for scheduling aside from the timekeeping system. I like...

Apr 2024
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Manager

Loyalty, Relationship, Operations

The vendor's support is pretty good. I feel like the vendor is able to resolve most issues quickly...

Apr 2024
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Manager

Relationship

The vendor switched their enhancement process. Now, if someone wants an enhancement made, they have...

Apr 2024
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Manager

Product

I would suggest that the vendor improve the system's ability to integrate multiple-time entry codes...

Apr 2024
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Analyst/Coordinator

Relationship, Operations

When there is a planned update for the system, we are aware of it. If the system goes down, then the...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

I love how quick the vendor's customer service people are at getting back to us when we have a...

Mar 2024
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Analyst/Coordinator

Product

We use a different vendor's system for our scheduling. In ShiftWizard Scheduling, there are 12-hour...

Mar 2024
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Analyst/Coordinator

Product

When it comes to reliability, the product has crashed or not been available a few times, but that is...

Mar 2024
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VP/Other Executive

Loyalty

In our ERP product, there are basic and advanced scheduling modules. We are still trying to decide...

Feb 2024
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VP/Other Executive

Relationship, Product

There is a big need for growing AI technology. My only recommendation for ShiftWizard would be that...

Feb 2024
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VP/Other Executive

Relationship

The vendor's support is really good. The vendor's people are strong when it comes to being...

Feb 2024
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VP/Other Executive

Loyalty, Relationship

When ShiftWizard was a standalone company, their design was extremely creative and innovative. They...

Feb 2024
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Director

Loyalty

ShiftWizard Scheduling is part of my long-term plans, but my organization is looking at...

Feb 2024
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Director

Product

I like that I can look at staffing across my entire organization with ShiftWizard Scheduling. I can...

Feb 2024
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Director

Relationship, Product

Right now, ShiftWizard is doing a lot of work with their community. However, it is hard and time...

Feb 2024
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Nurse

Product, Value

ShiftWizard Scheduling is pretty user friendly for our nursing staff members. It allows us to build...

Jan 2024
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Nurse

Loyalty

When it comes to integration, we have the options we need in the system, but we aren't using them....

Jan 2024
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Nurse

Culture

Our facility is broken up into several units, and when we build a schedule, we build it unit by...

Jan 2024
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Nurse

Relationship

The vendor has been pretty supportive. Most of the people from ShiftWizard who I have had contact...

Jan 2024
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VP/Other Executive

Loyalty

ShiftWizard offers an enterprise license that allows organizations to do whatever they need to with...

Jan 2024
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VP/Other Executive

Relationship

ShiftWizard has been very responsive when we have needed them to train us or help us understand...

Jan 2024
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VP/Other Executive

Operations, Product

We have been very pleased with ShiftWizard Scheduling. It is very intuitive. There is not a lot of...

Jan 2024
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Director

Value

We have a yearly fee, and everything is included in that yearly fee. ShiftWizard doesn’t charge for...

Dec 2023
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Director

Relationship, Operations

ShiftWizard Scheduling is pretty intuitive and very customizable. We can put in a work ticket for...

Dec 2023
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Director

Relationship

ShiftWizard could be more responsive and able to answer questions. I have been going back and forth...

Dec 2023
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Director

Product, Value

ShiftWizard Scheduling is pretty much the same product that we started with plus the additional...

Dec 2023
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Director

Product

The biggest benefits of ShiftWizard Scheduling are the accessibility and availability of it. Whether...

Dec 2023
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Analyst/Coordinator

Loyalty, Product, Value

If I were talking to a peer or friend who was considering purchasing the product, I would tell them...

Dec 2023
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Analyst/Coordinator

Product, Value

In ShiftWizard Scheduling, each employee has a profile, and in that profile, there is currently no...

Dec 2023
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Analyst/Coordinator

Relationship

ShiftWizard mostly keeps all promises. There have been instances where we have let them know about...

Dec 2023
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Analyst/Coordinator

Relationship

The vendor shifted their support to their main parent company, HealthStream, and the main company...

Dec 2023
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(0)
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Analyst/Coordinator

Value

ShiftWizard doesn’t avoid charging for every little thing. They have added new functionalities...

Dec 2023
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Analyst/Coordinator

Relationship, Product

If I were talking to the vendor, I would like to express that I do appreciate the efforts they have...

Dec 2023
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Manager

Loyalty

We are thinking of replacing ShiftWizard Scheduling because we aren't using it to its fullest...

Sep 2023
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(0)
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Manager

Relationship, Operations

Something that we have had trouble with is that when the vendor has added more functionality to the...

Sep 2023
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Manager

Relationship

Before ShiftWizard was acquired by HealthStream, the vendor's people who I worked with wanted to...

Sep 2023
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(0)
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Manager

Product

The people at ShiftWizard truly understand hospital operations in different settings. They added...

Sep 2023
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(0)
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Manager

Loyalty, Product

We would like it if there were different versions of the system available that could integrate with...

Sep 2023
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(0)
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Nurse

Relationship

Small issues can be resolved quickly, but some large issues aren't able to be resolved promptly or...

Aug 2023
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(0)
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Nurse

Operations

ShiftWizard offers lunch-and-learn webinars, so there are options for training. ShiftWizard is...

Aug 2023
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Nurse

Relationship

ShiftWizard has at least tried to keep all their promises. They haven’t always been able to resolve...

Aug 2023
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(0)
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Nurse

Relationship, Product

ShiftWizard is proactive, but some of the things they have changed haven’t been helpful for us. For...

Aug 2023
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(0)
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Nurse

Product

Our scheduling and billing are with two separate companies, so we are doing a lot of work manually...

Aug 2023
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(0)
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Nurse

Relationship, Product

There are some things we wish ShiftWizard Scheduling did. However, we have the opportunity to reach...

Aug 2023
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Nurse

Loyalty, Relationship

We have a point person assigned to our company. I am cautiously optimistic that we will have better...

Aug 2023
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(0)
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Nurse

Loyalty

We are about to have some internal changes, and we are going to be using even more of ShiftWizard...

Aug 2023
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(0)
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Nurse

Product

ShiftWizard Scheduling’s biggest strength is allowing the scheduling to be electronically accessible...

Aug 2023
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(0)
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Manager

Loyalty, Relationship

Things are going well with ShiftWizard. Since they were acquired by HealthStream, there has been...

Jun 2023
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(0)
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Manager

Relationship

The only thing that ShiftWizard needs to continue to work on is their ticket process. When we log a...

Jun 2023
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(0)
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Manager

Operations, Product

ShiftWizard is always doing upgrades, and a while ago, when HealthStream took over, they had to move...

Jun 2023
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(0)
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Manager

Loyalty, Relationship

ShiftWizard is always coming out with new releases to fix bugs or improve the product for...

Jun 2023
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(0)
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Manager

Operations

I was dissatisfied with ShiftWizard’s training when we first went with them. There was no good...

Jun 2023
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(0)
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Manager

Product

ShiftWizard’s mobile app allows staff to see their schedule anywhere. It is very user friendly. It...

Jun 2023
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(0)
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Manager

Product

I would like to see a weekly department view for multiple departments in ShiftWizard Scheduling. The...

Jun 2023
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(0)
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Manager

Culture, Product

ShiftWizard Scheduling was sold as a nurse-created application, and that appealed to us. But it is...

Jun 2023
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(0)
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Manager

Value

I don't like the product. If there were something easier out there, I would not buy ShiftWizard...

Jun 2023
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(0)
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Manager

Product

We just don’t use some of the things that the product offers. ShiftWizard Scheduling has overtime...

Jun 2023
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(0)
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Manager

Relationship

ShiftWizard's tendency to keep all of their promises has gotten better. And Shiftwizard’s support...

Jun 2023
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(0)
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Manager

Operations

There is no ongoing training. It is up to us to figure things out, so we learn by trial and error....

Jun 2023
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(0)
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Manager

Relationship

We are not aware of what ShiftWizard’s vision is. We initially started the product and had...

Jun 2023
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Manager

Product

We are so used to most of the limitations that we are able to make the product work, so ShiftWizard...

Jun 2023
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(0)
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Manager

Loyalty, Product, Value

I wouldn't recommend the product. For other organizations in the same industry, time is important....

Jun 2023
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(0)
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Analyst/Coordinator

Product

There are some minor fixes or enhancements to the program that we would like to see. We would...

Jun 2023
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(0)
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Analyst/Coordinator

Operations

ShiftWizard does release training materials regularly as new things happen. We have morphed our...

Jun 2023
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(0)
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Analyst/Coordinator

Culture

A lot of companies will pitch something to us and sell us on a dream and then never deliver....

Jun 2023
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Analyst/Coordinator

Operations, Product

As long as we know what we are doing, the system is super easy. The directions to get to that point...

Jun 2023
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Analyst/Coordinator

Operations, Product

In terms of superuser things, the only thing that is not intuitive is setting up a department. There...

Jun 2023
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Analyst/Coordinator

Product

The vendor is rolling things out like the Enterprise Resource Management (ERM) dashboard and the...

Jun 2023
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Analyst/Coordinator

Relationship

The support is still really good, but it used to be better. It has changed. We can see the...

Jun 2023
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Analyst/Coordinator

Culture, Relationship, Value

Everybody that we have worked with has been super willing to help in any way. They follow up well....

Jun 2023
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Analyst/Coordinator

Relationship

The only downside we have to the executives is that we have gone through multiple people in our time...

Jun 2023
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Analyst/Coordinator

Relationship

I have a really hard time keeping our account representative's attention. They have gotten better,...

Jun 2023
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Analyst/Coordinator

Operations

When we went through the COVID-19 pandemic, we had a high turnover rate, so the people that were...

Jun 2023
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Analyst/Coordinator

Operations

Whenever upgrades come through from ShiftWizard we get a banner saying that an upgrade has happened,...

Jun 2023
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Analyst/Coordinator

Product

I like the product’s scheduling piece. I like to be able to look at everybody on shift and see the...

Jun 2023
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