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User Commentary
Loyalty, Product
ShiftWizard was one of the few companies that didn't try to oversell. They are improving their...
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Operations
ShiftWizard does a very good job of releasing extra training materials with all of the system's new...
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Product
ShiftWizard has pretty much kept the system updated. Ever since they merged with HealthStream, they...
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Relationship
ShiftWizard's frontline support people are really good and helpful. They are also responsive and...
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Relationship
ShiftWizard was bought out by HealthStream. Since then, there have been a lot of changes. Some of...
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Relationship
ShiftWizard has done everything that we have asked them to do and everything that they have said...
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Operations, Product
Doing scheduling in the system is super easy. The employee management side of things in the system...
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Relationship
The vendor is very good with improvement requests. We have done integrations with our patient...
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Relationship
Our contact from ShiftWizard reaches out to us regularly. They always keep us updated, and if they...
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Loyalty, Relationship, Product
I think that the regular updates that the vendor is doing will alleviate a lot of the minor issues...
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Product
ShiftWizard Scheduling is a one-stop shop for scheduling aside from the timekeeping system. I like...
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Loyalty, Relationship, Operations
The vendor's support is pretty good. I feel like the vendor is able to resolve most issues quickly...
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Relationship
The vendor switched their enhancement process. Now, if someone wants an enhancement made, they have...
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Product
I would suggest that the vendor improve the system's ability to integrate multiple-time entry codes...
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Relationship, Operations
When there is a planned update for the system, we are aware of it. If the system goes down, then the...
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Relationship, Operations
I love how quick the vendor's customer service people are at getting back to us when we have a...
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Product
We use a different vendor's system for our scheduling. In ShiftWizard Scheduling, there are 12-hour...
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Product
When it comes to reliability, the product has crashed or not been available a few times, but that is...
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Loyalty
In our ERP product, there are basic and advanced scheduling modules. We are still trying to decide...
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Relationship, Product
There is a big need for growing AI technology. My only recommendation for ShiftWizard would be that...
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Relationship
The vendor's support is really good. The vendor's people are strong when it comes to being...
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Loyalty, Relationship
When ShiftWizard was a standalone company, their design was extremely creative and innovative. They...
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Loyalty
ShiftWizard Scheduling is part of my long-term plans, but my organization is looking at...
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Product
I like that I can look at staffing across my entire organization with ShiftWizard Scheduling. I can...
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Relationship, Product
Right now, ShiftWizard is doing a lot of work with their community. However, it is hard and time...
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Product, Value
ShiftWizard Scheduling is pretty user friendly for our nursing staff members. It allows us to build...
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Loyalty
When it comes to integration, we have the options we need in the system, but we aren't using them....
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Culture
Our facility is broken up into several units, and when we build a schedule, we build it unit by...
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Relationship
The vendor has been pretty supportive. Most of the people from ShiftWizard who I have had contact...
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Loyalty
ShiftWizard offers an enterprise license that allows organizations to do whatever they need to with...
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Relationship
ShiftWizard has been very responsive when we have needed them to train us or help us understand...
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Operations, Product
We have been very pleased with ShiftWizard Scheduling. It is very intuitive. There is not a lot of...
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Value
We have a yearly fee, and everything is included in that yearly fee. ShiftWizard doesn’t charge for...
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Relationship, Operations
ShiftWizard Scheduling is pretty intuitive and very customizable. We can put in a work ticket for...
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Relationship
ShiftWizard could be more responsive and able to answer questions. I have been going back and forth...
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Product, Value
ShiftWizard Scheduling is pretty much the same product that we started with plus the additional...
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Product
The biggest benefits of ShiftWizard Scheduling are the accessibility and availability of it. Whether...
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Loyalty, Product, Value
If I were talking to a peer or friend who was considering purchasing the product, I would tell them...
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Product, Value
In ShiftWizard Scheduling, each employee has a profile, and in that profile, there is currently no...
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Relationship
ShiftWizard mostly keeps all promises. There have been instances where we have let them know about...
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Relationship
The vendor shifted their support to their main parent company, HealthStream, and the main company...
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Value
ShiftWizard doesn’t avoid charging for every little thing. They have added new functionalities...
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Relationship, Product
If I were talking to the vendor, I would like to express that I do appreciate the efforts they have...
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Loyalty
We are thinking of replacing ShiftWizard Scheduling because we aren't using it to its fullest...
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Relationship, Operations
Something that we have had trouble with is that when the vendor has added more functionality to the...
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Relationship
Before ShiftWizard was acquired by HealthStream, the vendor's people who I worked with wanted to...
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Product
The people at ShiftWizard truly understand hospital operations in different settings. They added...
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Loyalty, Product
We would like it if there were different versions of the system available that could integrate with...
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Relationship
Small issues can be resolved quickly, but some large issues aren't able to be resolved promptly or...
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Operations
ShiftWizard offers lunch-and-learn webinars, so there are options for training. ShiftWizard is...
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Relationship
ShiftWizard has at least tried to keep all their promises. They haven’t always been able to resolve...
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Relationship, Product
ShiftWizard is proactive, but some of the things they have changed haven’t been helpful for us. For...
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Product
Our scheduling and billing are with two separate companies, so we are doing a lot of work manually...
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Relationship, Product
There are some things we wish ShiftWizard Scheduling did. However, we have the opportunity to reach...
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Loyalty, Relationship
We have a point person assigned to our company. I am cautiously optimistic that we will have better...
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Loyalty
We are about to have some internal changes, and we are going to be using even more of ShiftWizard...
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Product
ShiftWizard Scheduling’s biggest strength is allowing the scheduling to be electronically accessible...
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Loyalty, Relationship
Things are going well with ShiftWizard. Since they were acquired by HealthStream, there has been...
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Relationship
The only thing that ShiftWizard needs to continue to work on is their ticket process. When we log a...
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Operations, Product
ShiftWizard is always doing upgrades, and a while ago, when HealthStream took over, they had to move...
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Loyalty, Relationship
ShiftWizard is always coming out with new releases to fix bugs or improve the product for...
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Operations
I was dissatisfied with ShiftWizard’s training when we first went with them. There was no good...
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Product
ShiftWizard’s mobile app allows staff to see their schedule anywhere. It is very user friendly. It...
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Product
I would like to see a weekly department view for multiple departments in ShiftWizard Scheduling. The...
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Culture, Product
ShiftWizard Scheduling was sold as a nurse-created application, and that appealed to us. But it is...
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Value
I don't like the product. If there were something easier out there, I would not buy ShiftWizard...
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Product
We just don’t use some of the things that the product offers. ShiftWizard Scheduling has overtime...
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Relationship
ShiftWizard's tendency to keep all of their promises has gotten better. And Shiftwizard’s support...
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Operations
There is no ongoing training. It is up to us to figure things out, so we learn by trial and error....
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Relationship
We are not aware of what ShiftWizard’s vision is. We initially started the product and had...
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Product
We are so used to most of the limitations that we are able to make the product work, so ShiftWizard...
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Loyalty, Product, Value
I wouldn't recommend the product. For other organizations in the same industry, time is important....
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Product
There are some minor fixes or enhancements to the program that we would like to see. We would...
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Operations
ShiftWizard does release training materials regularly as new things happen. We have morphed our...
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Culture
A lot of companies will pitch something to us and sell us on a dream and then never deliver....
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Operations, Product
As long as we know what we are doing, the system is super easy. The directions to get to that point...
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Operations, Product
In terms of superuser things, the only thing that is not intuitive is setting up a department. There...
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Product
The vendor is rolling things out like the Enterprise Resource Management (ERM) dashboard and the...
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Relationship
The support is still really good, but it used to be better. It has changed. We can see the...
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Culture, Relationship, Value
Everybody that we have worked with has been super willing to help in any way. They follow up well....
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Relationship
The only downside we have to the executives is that we have gone through multiple people in our time...
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Relationship
I have a really hard time keeping our account representative's attention. They have gotten better,...
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Operations
When we went through the COVID-19 pandemic, we had a high turnover rate, so the people that were...
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Operations
Whenever upgrades come through from ShiftWizard we get a banner saying that an upgrade has happened,...
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Product
I like the product’s scheduling piece. I like to be able to look at everybody on shift and see the...
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Operations
The training resources are not great. ShiftWizard has a training library that needs a lot of...
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Relationship
ShiftWizard’s support team is very responsive, and they are fantastic people. They take our feedback...
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Relationship
In the past, ShiftWizard has been very proactive about coming on-site, making themselves available...
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Loyalty
We are moving away from ShiftWizard Scheduling because there has been a shared sense of difficulty...
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Relationship, Product
The company has been working much more concertedly to improve the product. They got acquired by...
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Product
The user interface still needs a lot of improvement. The product is very inconsistent across the...
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