ShiftWizard Comments

 

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Current Time Inside Cache Tag Helper: 11/26/2020 8:02:56 PM and Model.EvProductId = 66144

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User Commentary

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Director

Functionality and Upgrades

We are having response time issues with the system. It takes too long for the system to react to...

Nov 2020
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Director

Functionality and Upgrades

Staff members have access to their schedules because ShiftWizard's system has an app that staff...

Nov 2020
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Director

Service and Support

The team at ShiftWizard listens to our ideas for improvement. I like that they do that because I use...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

ShiftWizard avoids charging us for every little thing. I haven't seen a bill from them helping us....

Oct 2020
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Analyst/Coordinator

Implementation and Training

When we were implementing ShiftWizard, we were kind of just thrown into things. The vendor helped...

Oct 2020
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Analyst/Coordinator

Service and Support

We can't get 100% of ShiftWizard to work. This has been going on since we started with the solution....

Oct 2020
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Analyst/Coordinator

Other Observations & Comments

We were told that ShiftWizard was going to make a manager app for our phones, but that app still...

Oct 2020
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Analyst/Coordinator

Interfacing and Integration

ShiftWizard gives us certain reports that our managers absolutely love. Our managers want use these...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would not give ShiftWizard very high marks for giving us our money's worth. We were promised...

Oct 2020
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Analyst/Coordinator

Future Outlook

In my crystal ball, I see our overall satisfaction with ShiftWizard going up. Hopefully, they will...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

We have been having a lot of problems with ShiftWizard, so I think we might go elsewhere. I know...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

ShiftWizard works well. Even the bare-bones system does what we need it to do. We would love to have...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

ShiftWizard is very easy to use. It is easy for our new employees to become acclimated to the...

Sep 2020
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Nurse

Functionality and Upgrades

Overall, things are going great with ShiftWizard's system. There was a period of time a while ago...

Sep 2020
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Nurse

Service and Support

There are things that we need to be trained on, and the only problem is COVID-19, so we are hoping...

Sep 2020
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Nurse

Functionality and Upgrades

Every time we have an upgrade, there is an issue. ShiftWizard upgrades the system and fixes things,...

Sep 2020
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Nurse

Future Outlook

We are in the process of adding functionalities to ShiftWizard's system. We have a phone call coming...

Sep 2020
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Nurse

Service and Support

Whenever I report a problem, ShiftWizard is on top of the issue. The vendor's ongoing support is excellent....

Sep 2020
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Nurse

Relationship

When we began, ShiftWizard had a new executive and VP. That person called to report what was going...

Sep 2020
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Physician

Implementation and Training

ShiftWizard did very well with the implementation. We had an implementation manager who was really...

Sep 2020
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Physician

Functionality and Upgrades

When we initially transitioned over to ShiftWizard's system, one of the biggest things we needed was...

Sep 2020
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Physician

Service and Support

We thought that building the schedule would be less labor intensive than it is. ShiftWizard told us...

Sep 2020
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Physician

Functionality and Upgrades

The system has a lot of clicks. I use a Mac, which is very intuitive. But with the ShiftWizard...

Sep 2020
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Physician

Functionality and Upgrades

The solution is pretty easy for our staff members to use. They log in, and they can see their...

Sep 2020
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Physician

Technology

We are still struggling with the app. It doesn't work well on the iPhones. The schedule is cut off...

Sep 2020
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Physician

Lessons Learned

After we bought the ShiftWizard solution, I found another scheduling system that is a bit easier to...

Sep 2020
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CNO

Service and Support

ShiftWizard's ability to be proactive is really good. When I go to the help desk about an issue, I...

Sep 2020
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CNO

Sales and Contracting

A year ago, I would have rated ShiftWizard higher in terms of getting my money's worth. I felt that...

Sep 2020
 Helpful

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CNO

Other Observations & Comments

I can't say that ShiftWizard's system is going to get any better, but I don't know that it will get...

Sep 2020
 Helpful

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CNO

Service and Support

Our ShiftWizard implementation went well. However, the staff member that was there during the...

Sep 2020
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CNO

Service and Support

ShiftWizard has changed some things on the productivity side, but that is a problem. The vendor's...

Sep 2020
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CNO

Service and Support

Originally, I was told that ShiftWizard was going to show us a usage report after a year to see how...

Sep 2020
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CNO

Sales and Contracting

The scheduling portion of ShiftWizard's system works really well. People do get extra data from the...

Sep 2020
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Manager

Functionality and Upgrades

ShiftWizard's tool has been very useful for us as a group. The tool works as advertised, and it...

Jul 2020
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Manager

Relationship

In terms of ShiftWizard keeping promises, timelines are the biggest issue. We have been talking...

Jul 2020
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Manager

ROI / Cost (care and feeding)

ShiftWizard’s rates are pretty inclusive. We pay a flat fee, and everything is included. There are...

Jul 2020
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Manager

Relationship

ShiftWizard has regularly scheduled calls with us. They also have a help center that has robust...

Jul 2020
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Manager

Interfacing and Integration

We can pull things from third-party software, which can do PTO requests. The ShiftWizard solution...

Jul 2020
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Manager

Service and Support

ShiftWizard’s web support is pretty good, but their phone support isn't the greatest. ShiftWizard is...

Jul 2020
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Manager

Relationship

The executive team was very helpful when we were deciding whether to go with ShiftWizard. And after...

Jul 2020
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Manager

Functionality and Upgrades

ShiftWizard uses a one-size-fits-all approach for their program. The way that we use it is a lot...

Jul 2020
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Manager

Functionality and Upgrades

I love the tool. It is a huge time-saver and a huge satisfier. It works as promised. That was our...

Jul 2020
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CNO

Functionality and Upgrades

ShiftWizard's system is part of our long-term plans with a caveat. We are trying to standardize...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

ShiftWizard said they would give their customers an icon to help track the staff’s COVID-19 use.

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I have been reasonably happy with ShiftWizard. But in the last year, my overall satisfaction has...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

We don’t get as much contact with ShiftWizard as I think we should get, but when we get contact, it...

Apr 2020
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Analyst/Coordinator

Lessons Learned

When users know how to work the tool, the quality is very good. It is a little complex. Once our...

Apr 2020
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Director

Relationship

ShiftWizard is very responsive to my needs, and they get back to me quickly. They are constantly...

Feb 2020
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Director

Functionality and Upgrades

The onboarding process for ShiftWizard isn’t good. I should not have to call them in order to add a...

Feb 2020
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Director

Functionality and Upgrades

ShiftWizard offers great tools for tracking and productivity. I have dashboards to view everything...

Feb 2020
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Director

Win/Loss - Why they were selected (by current clients)

We chose ShiftWizard's system because a hospital that merged with us was using it. We checked it out...

Feb 2020
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Director

Functionality and Upgrades

ShiftWizard's system is very flexible. We can create our schedules as we need them for each floor...

Feb 2020
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Director

Functionality and Upgrades

Upgrades for ShiftWizard's system are sometimes slow to arrive. I also notice that the upgrades...

Feb 2020
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Director

Functionality and Upgrades

ShiftWizard’s tool has a lot of bugs, and I don’t know what else is out on the market. I don’t know...

Jan 2020
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Director

Relationship

ShiftWizard doesn’t charge us for every little thing. They have been very good at responding to...

Jan 2020
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Director

Functionality and Upgrades

We are in the facility 24/7, and it is critical to have the system working because I am dealing with...

Jan 2020
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Director

Implementation and Training

ShiftWizard’s training is great, and ShiftWizard has been willing to come in. That has been excellent....

Jan 2020
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Director

Other Observations & Comments

In some ways, the system works as promoted, and in some ways, it very much fails.

Jan 2020
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Director

Functionality and Upgrades

Right now, the program is not working. I have disabled the login for someone, and the person's...

Jan 2020
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Nurse

Functionality and Upgrades

I like the system's ease of use. Our folks like to use the phone app, so they can log in very easily...

Jan 2020
 Helpful

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Nurse

Functionality and Upgrades

Whenever we have an upgrade, it always seems to break something, and then it takes a while to get...

Jan 2020
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Nurse

Service and Support

ShiftWizard has a really quick support response, and their support is very good. I don't have any...

Jan 2020
 Helpful

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Nurse

Functionality and Upgrades

ShiftWizard's product is such a great improvement from the third-party system we used for years....

Jan 2020
 Helpful

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Director

Other Observations & Comments

The last upgrade that came through didn't seem to change anything, but it also didn't cause any new...

Jan 2020
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Director

Implementation and Training

I am not sure whether the ShiftWizard system is working as promoted. I came into my position, and it...

Jan 2020
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Director

Functionality and Upgrades

Some of our sister sites don’t use the system. They know it is there, but they prefer to use paper.

Jan 2020
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Director

Functionality and Upgrades

Considering the vendor's marketing materials and reading what the vendor has online, I don't think...

Jan 2020
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Director

Service and Support

Some of my PCPs have issues logging in and signing up for shifts. When I reach out to the vendor for...

Jan 2020
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Director

Functionality and Upgrades

We rate the overall product quality low. The system has a white background, dark letters, and...

Jan 2020
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Director

Interfacing and Integration

I don’t think we use ShiftWizard's system to its full potential because we currently do a lot of...

Jan 2020
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Director

Technology

We rate the vendor very low in terms of delivering new technology. We really don’t get any...

Jan 2020
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Director

Future Outlook

I predict that in a year, our overall satisfaction with the system will be pretty low. I am not...

Jan 2020
 Helpful

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Director

Interfacing and Integration

The ShiftWizard system doesn't interface with the other systems that we use for HR and vacation...

Jan 2020
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Director

Relationship

I have tried to reach out to the vendor by phone, but I have never received a phone call back, even...

Jan 2020
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Director

Service and Support

The vendor comes out and explains everything very well. The vendor is very knowledgeable and is able...

Jan 2020
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Director

Implementation and Training

We had some ups and downs while trying to get the training support from ShiftWizard. The vendor lost...

Jan 2020
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Director

Functionality and Upgrades

For our purpose, the system has been really good in terms of driving tangible outcomes.

Jan 2020
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Director

Service and Support

Ongoing support has been remarkable over the last little while. The vendor has responded quickly. I...

Jan 2020
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Director

Other Observations & Comments

I would tell my peers looking at the system that it is a good product. They would need to research...

Jan 2020
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Director

Functionality and Upgrades

There are issues in terms of the overall look and design of the product and the employees that I...

Jan 2020
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Director

Interfacing and Integration

The system’s integration is good. The vendor is open to new ideas and suggestions from the facility...

Jan 2020
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Director

Relationship

The system is good. I have a good relationship with ShiftWizard and have become a superuser. If I...

Jan 2020
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Director

Other Observations & Comments

The loss of employees at ShiftWizard has kind of put a ruffle in everything. We had some steady...

Jan 2020