Verity 340B Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Culture, Product
We have implemented a direct replenishment process to help mitigate the contract pharmacy financial...
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Culture, Loyalty, Relationship
Things with Verity Solutions have been phenomenal. I am a very happy Verity Solutions customer. I...
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Culture, Product, Value
The only point that drives me crazy with Verity Solutions but seems to be an industry standard now...
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Culture, Relationship
Verity Solutions is really easy to work with in terms of helping us with our conversions. They are...
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Relationship, Product
At times, we have communication issues between Accredo and Verity Solutions. At the end of the day,...
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Product
I want the ability to mock up an order in Verity 340B to see how something would split. The pharmacy...
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Product
Verity 340B is missing certain types of alerts. Let's say there is an NDC I'm accumulating on, but...
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Value
The vendor avoids charging for every little thing. That is one of the things I like about them.
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Relationship
The vendor is okay with keeping promises. It is just a matter of time. If they promise something...
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Relationship
The vendor has great customer service. Even executives come in. We have a good relationship at the...
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Culture, Relationship
Things are going really well with Verity Solutions. We have had a couple of different customer...
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Value
From a high-level view, our switch to Verity Solutions made a huge difference in our potential 340B...
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Relationship, Product
Some of the system's reports aren't as clear and concise as I would like them to be. That has been a...
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Relationship
In terms of Verity Solutions' efforts to help us navigate drug manufacturer restrictions, the vendor...
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Operations
Prior to our last implementation, I would absolutely have given Verity Solutions a perfect score...
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Relationship
When the vendor's staff has had less than stellar service, Verity Solutions has taken the time to...
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Relationship
Our account manager is very knowledgeable about their job, and they work hand in hand with us and...
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Relationship
Realistically, there are limitations that our account manager has worked to help us escalate in...
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Value
There are aspects of Verity 340B where there are opportunities for improvement, but there is no...
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Product, Value
Personally, I would stick with Verity Solutions. Verity 340B is actually very easy to use. Some...
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Product
For what Verity Solutions is able to do with the information we are able to give, I would rate their...
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Relationship, Product
Anytime a function is down, we get email alerts immediately. We can customize the level of response...
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Relationship, Product
I can see, looking back, many additions that have been wonderful quality-of-life improvements to our...
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Relationship
Verity Solutions’ service is very proactive. Our account manager initiates a number of items that...
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Value
I absolutely recommend Verity 340B. Just on our retail side, we are able to show a large amount in...
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Relationship
We have contacts within Verity Solutions who can answer our questions, and they do everything that...
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Operations, Product
One unique thing that we faced when implementing the system was that our previous solution had...
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Relationship
The past couple of account managers we have had over the past year have been really good. We have...
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Relationship
Our old account manager has moved around the company, but I have access to them and our new account...
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Relationship, Product
Through our quarterly reviews, we identify target medications or things we might order in the...
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Relationship, Product
We have had issues with our data feed dropping, and several files get away from us every day. When...
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Relationship
We have regular meetings with Verity Solutions to go over drug targets, and those meetings have been...
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Operations
Part of our quarterly call includes training. If we need to have anybody trained, the vendor offers...
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Product
Over the last year, Verity Solutions has updated some of their reporting and made it easier to get...
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Product
Verity 340B doesn't speak back to the EMR. Information from the EMR flows to the system on...
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Product
Verity 340B is easy to click through. Everything is easy to see and label, and it is easy to jump around....
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Product
We have had some issues with biologics that are dispensed in units of activity and how things get...
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Relationship
I generally send an email, and then the vendor creates a ticket or emails me back for clarification....
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Relationship
For the most part, Verity Solutions is good when it comes to getting information from the...
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Loyalty
We switched to Verity 340B because the split-billing product we had before Verity 340B was terrible....
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Value
I have had some one-on-one meetings and have asked for some extra things, and the vendor has never...
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Culture, Relationship
Verity Solutions is pretty up-to-date, and they come out with new products whether we want to...
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Relationship
By the time we came on with Verity 340B, there was almost a cookie cutter recipe for handling drug...
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Relationship, Product
I would love to see a bit of an upgrade in how the vendor handles referrals. We work with other...
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Relationship
We have an amazing representative from Verity Solutions. They are super responsive and friendly....
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Loyalty, Relationship
I was resistant to Verity Solutions for a while because I am not a fan of Express Scripts, the...
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Operations, Product
I like the fact that Verity 340B is pretty easy to use. We send in our order, and the vendor takes...
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Relationship
The vendor's representative is easy to work with. They try to make sure that we are happy and that...
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Product
I would recommend that Verity Solutions have someone on board who could make sure that their system...
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Loyalty
Verity 340B is probably the best tool that we have used. We have used different products over the...
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Relationship
Verity Solutions is one of my favorite vendors when it comes to support. They will give us anything...
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Relationship, Product
The vendor is falling short with integration and support for provider file management and audit...
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Relationship, Value
One hesitation I have is that Verity Solutions is owned by a pharmacy benefit manager. That feels...
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Relationship, Operations
Verity Solutions hasn't provided support in terms of how to navigate things. They have a couple of...
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Relationship, Product
We are a pretty complicated organization. That isn't the vendor's fault. It is tough to fully...
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Operations
Verity 340B had an easy implementation. It was very transparent, and the product is doing what it is...
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Relationship
We have regular conference calls with our account manager, and those go very well. The account...
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Operations
Verity Solutions has gotten better, but I don't know whether they are doing well in terms of...
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Product
The system is missing functionality related to the way we pull some patient information from the...
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Relationship, Product
We have requested custom reports, and the vendor has been really good at providing financial reports...
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Relationship, Product
The technology hasn't really changed in the contact pharmacy piece. My understanding is that the...
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Relationship
When we reach out, the support people respond pretty quickly. If we have to escalate issues, the...
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Culture, Loyalty
I would buy Verity 340B again only because I know some contract pharmacy affiliations only go with...
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Value
We definitely get our money's worth out of Verity Solutions, and the system is easy to use for the...
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Relationship, Product
Verity Solutions needs to improve the way we work with multipliers. Multipliers are a big thing....
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Relationship
Verity Solutions goes through customer feedback and makes improvements. They are constantly...
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Relationship, Product
Verity 340B has an NDC that checks for our purchase history but also looks for the other generic...
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Relationship
I can always email Verity Solutions and get a response right away. I can even call, and my account...
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Relationship
Verity Solutions is pretty good at letting us know whether any new changes go into effect, and we...
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Culture
On the contract pharmacy side, Verity Solutions has a weird billing practice that I don't like or...
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Culture, Product
I like the way the accumulator works in Verity 340B. It is pretty simple. Most of the issues we have...
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Product
The product could do a better job of identifying the insurance companies as managed Medicaid. That...
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Relationship
Verity Solutions sends out emails periodically to let us know about different changes with drug...
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Relationship
We have an excellent account representative from Verity Solutions who is very good at responding to...
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Relationship
Verity Solutions is constantly making positive changes to their website, trying to increase the...
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Value
Thanks to Verity 340B, we have 340B savings in an auditable format.
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Product
The 340B area isn't new, but there are always going to be changes to it, and there will always be...
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Operations
Overall, the implementation was extremely poor with Verity Solutions. We signed a contract with them...
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Relationship
Verity Solutions does regular business reviews for us, but the data they send is not the data I...
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Relationship
The customer service from Verity Solutions is top notch. Anytime that I email my account manager,...
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Product
There are some reports that only our account manager can see that I would like to have visibility to...
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Relationship, Product
Verity Solutions is keeping up with industry standards. They have been improving their portal with...
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Product, Value
The audit reporting and general reporting setups in Verity 340B have recently been improved to help...
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Culture, Relationship
Over the last while, our contract pharmacy stuff has been getting hit by manufacturers. Verity...
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Product
On the development side of Verity 340B, the reports could be improved if there were 340B, GPO, and...
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Relationship
Things are going well with Verity 340B. Verity Solutions keeps updating Verity 340B because they can...
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Relationship, Product
Verity Solutions falls short when navigating drug manufacturer restrictions. There is not much help,...
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Product
Verity 340B is straightforward and tracks very well.
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Operations
The go-live for Verity 340B was very professionally done. Verity Solutions had a team that they...
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Product
We could get a bit more out of some of the reporting in Verity 340B. Everything is very cookie...
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Relationship
We have regular calls with Verity Solutions, and they keep us up-to-date on restrictions. Their...
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Product
The system does what it is supposed to do and meets all of our expectations.
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Relationship
I don't hear a lot about Verity 340B from the vendor. In terms of ease of use for end users, Verity...
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Culture
We have had a contract with the vendor for a long time, and they haven't increased our codes. The...
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Operations
One area where Verity Solutions could improve would definitely be education. The vendor doesn't...
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Loyalty
I don't know about any companies that it would be more beneficial to work with than Verity...
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Relationship
Verity Solutions responds to our issues if we have any, and our higher-ups have calls with the...
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Value
Verity 340B is generally expensive but is probably the best one of our products when it comes to...
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Relationship
When we went into Verity Solutions’ product, they had strong customer service. Verity Solutions...
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Loyalty, Relationship, Operations
Everything is going great with the vendor. Nothing has changed. We have no complaints. We have had a...
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Relationship
Verity Solutions is great. Whenever I need help, I can always reach out via email, and they will...
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Relationship, Operations
Verity Solutions has this great thing where we can reach out to them with any suggestions. I know...
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Relationship
We are a small facility, so we constantly have to create local NDCs, maps, and compounds, and Verity...
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Relationship, Value
Verity Solutions does a hell of a job saving us a hell of a lot of money. They have excellent...
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Product
We did a recent upgrade, and if I could change anything, I would revert back to the original...
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Value
The VERISAVE functionality in Verity 340B is top notch. Every Verity Solutions customer needs to run...
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Relationship
We have not been happy with our account manager; they have been hard to get ahold of. They are the...
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Relationship
The vendor is good about sharing their vision. They hold monthly meetings to share that type of information....
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Product
With Verity 340B, there are a lot of settings and configurations that we cannot see or manipulate....
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Relationship, Operations
With our previous vendor, we did some research, and we were less than happy with our experience in...
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Relationship
Verity Solutions has worked with us very well. We have worked with a few different analysts or...
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Culture, Value
We don't experience extra charges at all. We have the base package, and any additional resources and...
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Operations
The initial training was fabulous. For the ongoing training, the only thing that I would say is that...
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Relationship
We have had such success with Verity Solutions, and when we have issues or questions, we get very...
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Operations, Product
When we have new staff that we have to train, the product is very intuitive and easy for them to...
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Relationship
I haven't had to escalate anything to a high or executive level with Verity Solutions. I have been...
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Loyalty, Relationship
An outside organization recently became 340B eligible and was probed with some questions from their...
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Loyalty, Relationship
Verity Solutions continues to keep up with all of the changes and legislation or adjustments that...
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Relationship, Product
Verity 340B has performed really well for us, and I think it helps all of our teams that are...
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Culture
When we were getting our contract pharmacies added into the system before we went live, I was told...
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Operations
Verity Solutions could have more training for account managers and the implementation team before...
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Product
The program itself is straightforward and easy to use. I get the information that I need.
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Operations
We had a pretty rocky implementation, but we were satisfied with Verity Solutions’ effort. The...
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Relationship, Operations
There is not much ongoing training from Verity Solutions. Once we gain experience, we don't need...
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Relationship
For the most part, when we need support, we can talk directly with our account manager. We haven't...
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Loyalty
Verity Solutions was number one in KLAS' rankings, and we had previous experience with the vendor....
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Loyalty
We would buy Verity 340B again. Although, if we were starting over again, we would do a complete...
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Operations, Product
There are a lot of things that aren't necessarily intuitive. That is how I would rate the ease of use....
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Relationship
We have a recurring call with Verity Solutions where we discuss any changes or new functionalities....
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Loyalty, Product
Only a bit of integration has to occur, but the system works well, and there is very little...
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Value
Anytime I ask for something that requires a data extract, for example, the vendor does not charge me...
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Relationship, Operations
If someone asked me for a reference on Verity 340B, I would tell them to ensure that they have...
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Product
The ability to approve manual pulls from the system prior to Verity 340B either adding or removing...
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Loyalty, Relationship, Value
I have a pretty strong relationship with Verity Solutions because we have been with them for a long...
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Relationship, Product
I want to see more feedback with more of a personal touch or response when I offer enhancements and...
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Relationship
I'm not sure that I have any access to empowered people from the vendor. I haven't demanded access,...
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Value
Verity 340B is a good value-to-expense proposition. The product is a good system all around. It...
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Relationship
There are a lot of improvements I want in the solution. I would like the vendor to bring back the...
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Relationship
The product is a web-based application, and there used to be a link on our portal to a site where we...
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Relationship, Product
Verity 340B is incredibly user friendly. In working with some complex facilities that use Verity...
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Relationship
Verity Solutions hires really good people, but sometimes, those good people move up, so new people...
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Relationship
Verity Solutions is incredibly responsive to feedback. They also have a forum where we can make...
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Loyalty, Relationship
Everything is going well with Verity Solutions. We have continued to progress with them in a...
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Culture
We have had a few small issues with Verity Solutions' contract pharmacy accounting option. That...
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Relationship
The nice thing about Verity Solutions is we have regular business reviews where we talk about stuff....
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Relationship, Product
Verity Solutions has been pretty good to work with. Their portal works. One of our pharmacists does...
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Loyalty
We chose to go with Verity Solutions because we didn't feel like we were getting the customer...
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Loyalty, Product
I use KLAS to evaluate different products on the market. In this case, I wanted to look at 340B...
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Relationship
Verity Solutions' software is as intuitive as 340B software can be. The reports are clear and...
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Product
There are no deficient areas within Verity 340B at this time. The accumulator utilizes a separate...
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Culture, Value
We felt like Verity Solutions had a better contract than our previous vendor. It was a lower cost...
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Operations
We had a short timeline for the Verity 340B implementation, but the person that implemented did a...
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Product
I like the way Verity 340B brings all the disparate information together in one place so that we can...
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Product, Value
I would have to be very nitpicky to suggest improvements for anything with Verity 340B. Verity 340B...
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Operations
Verity Solutions' implementation team is second to none. I was very impressed with them. We ran into...
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Loyalty, Product
When organizations look at their accumulations in the system, they look at them in quarters. It can...
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Relationship, Operations
Whenever I have questions or concerns, Verity Solutions always has a solution for me. We mostly...
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Loyalty
I chose Verity 340B because I did some Googling, and KLAS' website came up and named Verity 340B as...
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Relationship
Verity 340B seems to quietly do its job, and we like that. We also like that we have a specific...
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Operations, Product
We have had Verity 340B for quite some time, but we have had some significant difficulty getting the...
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Operations
Verity Solutions' training is really good, and they have resources available. They try to stay with...
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Product
The doctor referral functionality is not as robust as I would like it to be. We need more help with...
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Relationship
We like the responsiveness and knowledge of the customer support people. Even if they don't know the...
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Value
The pricing of Verity 340B isn’t very transparent because there are matching fees, claim fees, and...
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Relationship, Product
I like the Verity 340B portion of the system. That has really helped quite a bit. Verity Solutions...
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Operations, Product
There was an unfortunate change when we first went live with Verity 340B. We audit 100% of our...
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Product
I like my third-party administrators to operate on code. That way, human interaction goes away, and...
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Value
We have an issue with how Verity 340B displays our monthly fees. When the payment comes through, the...
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Product
Verity 340B does a weird thing with backing for claims that are reversed. If something has already...
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Value
I would let anyone thinking of going with Verity 340B know that they need to get used to not having...
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Relationship
We don't really have a lot of issues with Verity 340B. The vendor is very helpful and a good...
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Operations
Verity Solutions has not provided a lot of ongoing training.
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Relationship, Value
Verity 340B is an IT solution. The vendor provides phenomenal service. However, anytime we add a...
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Operations
Verity Solutions was a well-oiled machine when we implemented the system.
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Relationship
What saves Verity Solutions is their great customer service. They are a bit more reactive than...
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