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Verity 340B Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

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User Commentary

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Director

I'm on the client group. Right now, regarding innovation, Verity Solutions is not perfect, but they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Verity Solutions' support is very good. I got some new people, and they're asking questions, and...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Things with Verity Solutions are alright so far. Everything's going well. I had some rebate issues....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

As an organization, we generally like to poke our head up and look around every 10 years or so to...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Director

We like that Verity Solutions does demos with our data. Seeing a demo with our data and being able...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Sometimes on the Verity Solutions side, we'll put in a ticket, only to discover that the affected...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The headwinds for Verity 340B are pretty severe right now. I don't have this confirmed and haven't...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There are things about another vendor's system that don't really work for us, whereas Verity...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

Verity Solutions has been very good. Someone we worked with early in our time with Verity Solutions...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Other C-Suite

Verity Solutions is very responsive. We are implementing something new with Verity Solutions right...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Other C-Suite

Verity Solutions has had some problems with creating the files for us for data sharing. That's the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Other C-Suite

Verity Solutions does try to think about how they can leverage what they currently have from data...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Other C-Suite

Verity Solutions could support us with contract price loads between the wholesaler and the GPO. If...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Other C-Suite

Verity Solutions' old support portal was not well formatted. I know they were launching something...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Verity Solutions is good, but they take a larger monetary share.

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Director

Verity Solutions' implementation process is quicker than other vendors. They are also able to offer...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Because of Verity Solutions' relationships with both covered entities and contract pharmacies,...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

Verity Solutions could potentially provide mock 340B audits, or they could just have a mock audit...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Verity Solutions supports us well. It's really just a matter of how quickly the issue is resolved....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Verity Solutions has been really good. As a facility, we have had to move back and forth between...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Verity 340B is reasonably priced. Verity Solutions has been great about keeping charges to a...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

Verity Solutions is good at what they do. With some of the newer 340B requirements, they could...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

In terms of Verity Solutions' support response, at times, we have to ask multiple times and then...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Verity Solutions has a really nice ongoing continuing education program within the platform. They...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

I have a great little team that each handles their own parts with audits and whatnot. If we could...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Verity Solutions has fair pricing, especially with all the manufacturers now requiring claim data. I...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

We have had a really good relationship with Verity Solutions, and they've had very good customer...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Verity Solutions has stayed very current with what has been happening in the market. For example,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

At first, a lot of the screens in Verity 340B looked very similar, but once we got the hang of it,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I am not sure whether Verity 340B is part of our long-term plans. We're looking into another system...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Verity 340B is easy to use. There is initially a lot of file-transfer setup, and the maintenance of...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

We've been on a contract that automatically renews, but the pricing increases feel a little wild....

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

Verity 340B definitely helps us with compliance, and we are good with the tool. It is reliable in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

With Verity 340B, what we get back in return is good, but the administration of the Verity 340B...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The training program for Verity 340B is not terrible, but I have not been super happy with it. I...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

With the changes that were scheduled to happen with the rebate model, Verity Solutions was one of...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

We have a very favorable charge structure with Verity Solutions. That is one of the reasons that led...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Manager

Verity 340B is just not as strong as some of the other TPA solutions. The reporting capabilities are...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

I think we've been very happy with the cost of Verity 340B. The cost has been good.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

The relationship with Verity Solutions has been good. I know some of the main people there. We have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We had issues when a transfer of knowledge did not happen, but the vendor did a fantastic job...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We use a report to decide what products we can buy for our own use. I would like to see daily...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I have no desire to move away from Verity Solutions at this point. Their customer service has been...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Verity Solutions has an official enhancement request process, and we have several requests. In...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Years ago, I was unhappy with a lot of things. To Verity Solutions' credit, they have developed and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Customer service is the vendor's strength. They have a large appetite for bettering their product....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We expanded our Verity 340B use to our contract pharmacies. Our go-live was delayed because of a...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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Manager

Verity 340B is actually a great system, especially with our mixed-use program. The vendor is always...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

If we have issues or questions, it is tough to get what we need. When I have questions, I'm just...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I find Verity Solutions’ new help center resource not helpful. There is a huge range of information,...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Currently, we are missing a lot of revenue that we could be generating. I like seeing the savings...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

The vendor's training is good. Their help page and training page are really easy to navigate, and we...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The vendor works really hard to be ahead of the game with a lot of things that are happening in the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We made an amendment to add direct replenishment for a special queue with the vendor, but that was...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

Verity 340B isn't terribly expensive. It is well organized, and it is a little more strict with...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Our account manager from Verity Solutions is really good, but when they put tickets in, that can...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Verity 340B is part of our long-term plans. We are not currently looking at other systems, and...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

For the most part, Verity Solutions is on top of manufacturer restrictions. That is good. However,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Verity Solutions’ support team members are pretty good. I haven’t had to really call them very much.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I like that when I make my orders for split billing, they go to Verity Solutions and come back to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We have such a good representative from Verity Solutions that we are spoiled, so we haven't used the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Verity 340B is relatively easy to use. It has some really great graphs. Even if a user doesn't...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Verity Solutions could have a lobbying group because the biggest threat to the 340B space right now...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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We had an issue with our manufacturer, and Verity Solutions was extremely unhelpful in trying to...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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We struggle a lot with Verity Solutions. We feel like it is very difficult to get information from...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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We can just click in the portal and get some information on things for training, but I do not feel...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Our account manager and their supervisor seemed to really want to help and work through things, but...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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The functionality we need in Verity 340B is mostly reporting. We can get some reports, but it is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Verity Solutions pitched Verity 340B to us during the RFP and onboarding and told us they could...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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We lost money when we went to Verity 340B. The vendor couldn't figure out why we weren't capturing...

Comment Tone Negative
Pillars Culture, Loyalty
Evaluation Unrated

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We had a lot of problems with the fees being kind of hidden with Verity Solutions. We could never...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

We asked Verity Solutions for certain parts of our program be terminated several years ago, and we...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

We have started looking at other vendors and seeing what else is out there. If our issues with...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

It is really difficult to get clarity from Verity’s accounting, accounts payable, or product...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Direct vendors oftentimes don't support EDI connectivity with Verity Solutions because they are a...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Since we went live several years ago, I have provided several call system enhancement requests....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Verity Solutions’s account management team members are great. They are fantastic, but I really feel...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Verity Solutions says that there is a road map, but they don't share it or tell us what they are...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

Verity 340B works pretty well. We have some issues with it, but in general, it is a pretty...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Stuff is happening in the rebate space with the 340B Rebate Model Pilot Program, and we, as a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Verity 340B is such a dynamic program, and the vendor does a good job of keeping up with the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Verity Solutions offers a lot within the help center. The system is intuitive, and anytime we...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We have different third-party administrators for our different contract pharmacy relationships....

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

When it comes to Verity Solutions' new help center resource, I would rather talk to someone than...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Verity 340B is a simple platform that routinely gets updated. Verity Solutions is very agile that...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Our representative from Verity Solutions is very attentive and responsive. I wish they were better...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We used to have a perfect experience with Verity Solutions because of our original account manager....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

While our account manager was switching, we had multiple scheduled calls where both account managers...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

When I am in conversations with other local pharmacy directors who are looking to switch 340B...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Our new account manager doesn't really know our program yet. We could have just been spoiled, but...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We do regular business reviews with Verity Solutions and talk about any necessary cleanup in the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Verity Solutions is up with the times. I don't really think they are behind on anything, and I don't...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Because of all the 340B rebate model stuff, we have definitely used Verity Solutions's help center...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We pay our monthly charges, but we don't have any erroneous, weird charges on statements from Verity...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Verity 340B is different than other third-party administrator systems. Verity Solution's system is...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Director

We have gone through a lot of account representatives, and the support we receive depends on the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The 340B world is very limited in terms of contract pharmacies, but that's not really Verity...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Verity Solutions's mananagement of our insurance payer exclusions has been a struggle. They manually...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Verity 340B is user-friendly compared to other platforms. I have seen Verity Solutions's split...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Verity Solutions' support is very good overall. I don’t work with them that closely day to day; I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

In Verity 340B, some of the functionality could be better, particularly with how certain reports run...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Verity Solutions has their issues and things that they are working through, but Verity 340B is a...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

A lot of our sites use Verity 340B. However, those sites are having challenges with the system. The...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Verity Solutions is very helpful, and they are a strong partner. There isn't much innovation in the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Verity Solutions has consistently been a strong partner, providing guidance, assistance, and access...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Analyst/Coordinator

Verity Solutions does an excellent job of providing training whenever it is requested by staff....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Verity Solutions ensures accessibility for our staff. My partner and I are the primary points of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Verity Solutions is always working to improve. There are times when we want functionality that is...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Verity 340B’s reporting just isn’t as intuitive as what I have seen with other systems. With other...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Our 340B savings increased significantly after switching to Verity 340B from our prior systems. What...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Verity Solutions’ account support has been strong. We have worked with several representatives over...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Verity Solutions has a set monthly fee that they charge us, and that is it. The fees are not bad at...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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VP/Other Executive

Verity Solutions has surpassed our expectations. They have delivered a very stable, well-functioning...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We switched over to a new EHR system, so we had to switch our logic. We had a customized logic, but...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

We do a lot of compounding here, so we have many local NDCs. Because we compound so often, if we see...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Verity Solutions' customer service people are available, and they are very present. If we have a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

There are always updates, and Verity Solutions lets us know about them. They have monthly meetings...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

One thing Verity Solutions could work on is explaining the always split, never split rule more...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Verity Solutions sends out newsletters and updates that are very informative, with clear breakdowns...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Verity Solutions promised us the ability to have access to Verity 340B in its totality. It was...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

Verity Solutions is sometimes lacking in transparency around what they are going to do next or what...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Training is not something that we have received very often for Verity 340B, and the tool is a little...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

There have been some changes to the individuals that I deal with directly at Verity Solutions. I...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Verity Solutions needs to replace their salesperson. They have an excellent product, and the...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Analyst/Coordinator

I like the system’s proper and clean accumulation. I like the optimization feature. There is a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Verity 340B is competitively priced, but there is some irony about how much money we spend on a...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

We are leaving Verity 340B, but that is not because of its quality. We are moving away from it to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Verity Solutions has brought better customer support and better follow-up after our go-live than...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Manager

Verity Solutions has been great throughout the implementation. I want something self-sufficient that...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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