Verity 340B Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Relationship
Verity Solutions has an official enhancement request process, and we have several requests. In...
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Relationship
Years ago, I was unhappy with a lot of things. To Verity Solutions' credit, they have developed and...
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Relationship
Customer service is the vendor's strength. They have a large appetite for bettering their product....
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Loyalty, Operations
We expanded our Verity 340B use to our contract pharmacies. Our go-live was delayed because of a...
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Product
Verity 340B is actually a great system, especially with our mixed-use program. The vendor is always...
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Operations
If we have issues or questions, it is tough to get what we need. When I have questions, I'm just...
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Relationship, Operations
I find Verity Solutions’ new help center resource not helpful. There is a huge range of information,...
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Value
Currently, we are missing a lot of revenue that we could be generating. I like seeing the savings...
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Operations
The vendor's training is good. Their help page and training page are really easy to navigate, and we...
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Relationship
The vendor works really hard to be ahead of the game with a lot of things that are happening in the...
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Culture, Relationship
We made an amendment to add direct replenishment for a special queue with the vendor, but that was...
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Value
Verity 340B isn't terribly expensive. It is well organized, and it is a little more strict with...
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Relationship
Our account manager from Verity Solutions is really good, but when they put tickets in, that can...
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Loyalty
Verity 340B is part of our long-term plans. We are not currently looking at other systems, and...
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Relationship
For the most part, Verity Solutions is on top of manufacturer restrictions. That is good. However,...
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Relationship
Verity Solutions’ support team members are pretty good. I haven’t had to really call them very much.
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Product
I like that when I make my orders for split billing, they go to Verity Solutions and come back to...
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Relationship
We have such a good representative from Verity Solutions that we are spoiled, so we haven't used the...
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Operations, Product
Verity 340B is relatively easy to use. It has some really great graphs. Even if a user doesn't...
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Loyalty, Relationship
Verity Solutions could have a lobbying group because the biggest threat to the 340B space right now...
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Loyalty, Relationship
We had an issue with our manufacturer, and Verity Solutions was extremely unhelpful in trying to...
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Relationship, Product
We struggle a lot with Verity Solutions. We feel like it is very difficult to get information from...
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Operations
We can just click in the portal and get some information on things for training, but I do not feel...
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Relationship
Our account manager and their supervisor seemed to really want to help and work through things, but...
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Product
The functionality we need in Verity 340B is mostly reporting. We can get some reports, but it is...
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Culture
Verity Solutions pitched Verity 340B to us during the RFP and onboarding and told us they could...
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Culture, Loyalty
We lost money when we went to Verity 340B. The vendor couldn't figure out why we weren't capturing...
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Culture
We had a lot of problems with the fees being kind of hidden with Verity Solutions. We could never...
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Culture, Relationship
We asked Verity Solutions for certain parts of our program be terminated several years ago, and we...
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Loyalty
We have started looking at other vendors and seeing what else is out there. If our issues with...
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Relationship
It is really difficult to get clarity from Verity’s accounting, accounts payable, or product...
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Relationship, Product
Direct vendors oftentimes don't support EDI connectivity with Verity Solutions because they are a...
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Relationship
Since we went live several years ago, I have provided several call system enhancement requests....
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Relationship
Verity Solutions’s account management team members are great. They are fantastic, but I really feel...
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Culture, Relationship
Verity Solutions says that there is a road map, but they don't share it or tell us what they are...
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Product
Verity 340B works pretty well. We have some issues with it, but in general, it is a pretty...
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Relationship
Stuff is happening in the rebate space with the 340B Rebate Model Pilot Program, and we, as a...
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Relationship
Verity 340B is such a dynamic program, and the vendor does a good job of keeping up with the...
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Relationship, Operations
Verity Solutions offers a lot within the help center. The system is intuitive, and anytime we...
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Culture, Value
We have different third-party administrators for our different contract pharmacy relationships....
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Relationship, Operations
When it comes to Verity Solutions' new help center resource, I would rather talk to someone than...
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Relationship
Verity 340B is a simple platform that routinely gets updated. Verity Solutions is very agile that...
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Relationship
Our representative from Verity Solutions is very attentive and responsive. I wish they were better...
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Relationship
We used to have a perfect experience with Verity Solutions because of our original account manager....
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Relationship, Operations
While our account manager was switching, we had multiple scheduled calls where both account managers...
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Relationship
When I am in conversations with other local pharmacy directors who are looking to switch 340B...
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Relationship
Our new account manager doesn't really know our program yet. We could have just been spoiled, but...
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Product
We do regular business reviews with Verity Solutions and talk about any necessary cleanup in the...
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Loyalty
Verity Solutions is up with the times. I don't really think they are behind on anything, and I don't...
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Relationship, Operations
Because of all the 340B rebate model stuff, we have definitely used Verity Solutions's help center...
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Value
We pay our monthly charges, but we don't have any erroneous, weird charges on statements from Verity...
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Relationship
Verity Solutions' support is very good overall. I don’t work with them that closely day to day; I...
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Relationship, Product
In Verity 340B, some of the functionality could be better, particularly with how certain reports run...
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Loyalty, Relationship
Verity Solutions has their issues and things that they are working through, but Verity 340B is a...
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Relationship
A lot of our sites use Verity 340B. However, those sites are having challenges with the system. The...
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Relationship
Verity Solutions is very helpful, and they are a strong partner. There isn't much innovation in the...
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Relationship, Value
Verity Solutions has consistently been a strong partner, providing guidance, assistance, and access...
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Operations
Verity Solutions does an excellent job of providing training whenever it is requested by staff....
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Relationship
Verity Solutions ensures accessibility for our staff. My partner and I are the primary points of...
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Relationship, Product
Verity Solutions is always working to improve. There are times when we want functionality that is...
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Product
Verity 340B’s reporting just isn’t as intuitive as what I have seen with other systems. With other...
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Value
Our 340B savings increased significantly after switching to Verity 340B from our prior systems. What...
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Relationship
Verity Solutions’ account support has been strong. We have worked with several representatives over...
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Culture, Value
Verity Solutions has a set monthly fee that they charge us, and that is it. The fees are not bad at...
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Product
Verity Solutions has surpassed our expectations. They have delivered a very stable, well-functioning...
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Loyalty
We switched over to a new EHR system, so we had to switch our logic. We had a customized logic, but...
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Product
We do a lot of compounding here, so we have many local NDCs. Because we compound so often, if we see...
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Relationship
Verity Solutions' customer service people are available, and they are very present. If we have a...
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Relationship, Operations
There are always updates, and Verity Solutions lets us know about them. They have monthly meetings...
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Operations
One thing Verity Solutions could work on is explaining the always split, never split rule more...
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Relationship, Operations
Verity Solutions sends out newsletters and updates that are very informative, with clear breakdowns...
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Culture
Verity Solutions promised us the ability to have access to Verity 340B in its totality. It was...
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Relationship
Verity Solutions is sometimes lacking in transparency around what they are going to do next or what...
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Operations
Training is not something that we have received very often for Verity 340B, and the tool is a little...
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Relationship
There have been some changes to the individuals that I deal with directly at Verity Solutions. I...
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Culture
Verity Solutions needs to replace their salesperson. They have an excellent product, and the...
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Product
I like the system’s proper and clean accumulation. I like the optimization feature. There is a...
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Value
Verity 340B is competitively priced, but there is some irony about how much money we spend on a...
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Loyalty
We are leaving Verity 340B, but that is not because of its quality. We are moving away from it to...
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Loyalty, Relationship, Operations
Verity Solutions has brought better customer support and better follow-up after our go-live than...
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Operations, Value
Verity Solutions has been great throughout the implementation. I want something self-sufficient that...
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Operations
I always get emails from Verity Solutions about new training that is available for the system. When...
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Value
Verity Solutions is on top of things. If there are any changes in Verity 340B, the vendor will let...
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Product
In Verity 340B, there are drugs that have high accumulations and low accumulations. There is a short...
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Relationship
If we ever have questions or need any answers, Verity Solutions is quick to reply. It seems like I...
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Value
The accumulations that we get from Verity 340B are very good. I really had to struggle with our old...
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Culture, Loyalty, Relationship
Verity Solutions works with us and gives us alternative distribution models. They tell us what is...
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Culture, Value
Verity Solutions avoids charging for every little thing. There haven't necessarily been any changes...
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Loyalty, Product
Verity 340B is good; it works well. I'm happy. With some of that stuff I learned previously, the...
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Relationship
There is always room for growth with Verity Solutions in terms of helping us navigate drug...
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Relationship, Product
Verity Solutions does push out updates on manufacturer restrictions and whatnot. Something that I...
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Relationship
Verity Solutions’ enhancement request process could be a little bit better. The issue has more to do...
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Operations
My frustration with Verity Solutions is mostly because we open new sites and do implementations with...
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Relationship
There have been multiple times when we have called Verity Solutions’ customer support team and...
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Relationship
When we have had issues with Verity 340B, most of the time we find the issue before Verity Solutions...
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Relationship, Product
There are a lot of different modules in Verity 340B, but once people know that, they are good to go....
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Relationship
Verity Solutions gives us a recurring report where they highlight things to look at. They also try...
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Loyalty, Relationship
Once we get used to Verity 340B, it is pretty simple to use. Verity Solutions also has good customer...
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Product
With the way our system works because of how things come across with NDCs and with the way we make...
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Loyalty, Product
There are some times when we have to give a reason why we are changing the accumulator. It would be...
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Loyalty, Operations
We had another solution for split billing when we moved to Verity 340B, but the transition was very...
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Loyalty, Relationship
Working with Verity Solutions has been pretty good. If I have to get in touch with the vendor's...
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Loyalty
We are able to get acute care pricing for some of our retail transactions by tracking the...
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Value
I don't think we would buy Verity 340B again. It requires a lot of maintenance to keep Verity 340B...
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Relationship
We have had a hard time getting Verity Solutions to fix problems. Receiving a resolution can take...
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Operations
Verity Solutions offers training, and they help us do what we are supposed to do. Verity Solutions...
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Loyalty, Value
We couldn't function without Verity 340B. We would definitely need to have something to take its...
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Product
Verity Solutions could improve by keeping up with the different NDCs and the different crosswalks...
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Operations
I don't recall having any on-site training from Verity Solutions, but if we did, it would be great,...
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Relationship
I have regularly scheduled calls with our representative at Verity Solutions. That is great. Our...
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Relationship, Value
When the COVID-19 pandemic started, everything was shut down, and things were bad. Verity Solutions...
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Loyalty
We signed on with Talyst years ago, and then they became Verity Solutions. Verity Solutions is way...
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Product
Verity Solutions has done a very nice job with upgrades. In terms of new technology, almost every...
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Commentary Summary
Comment Type Breakout