Verity 340B Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
The software in Verity 340B stays consistent. Verity Solutions does make changes as the program...
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Product
Verity Solutions rolled out the Verisave platform, which works well, and they have improved their...
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Relationship, Value
Verity 340B is a tough product to use, but only because the service that they are accommodating is...
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Relationship
Our customer service representative with Verity Solutions is very helpful, useful, and educational....
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Operations
I would tell others looking at Verity 340B that implementation was rough. Verity 340B is very easy...
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Relationship
The account management representative that I have had throughout the past year has been very poor. A...
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Culture
We terminated some contract pharmacies, and that happened right after the Change Healthcare debacle....
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Relationship, Operations
I have a close relationship with Verity Solutions, and there is someone who works there who is...
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Product, Value
Split billing with Verity 340B makes us look good, and it makes our lives easier. I don't have to...
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Operations
For our implementation of Verity 340B years ago, IT was a struggle at times, but most of that was on...
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Product
Because we are working with a certain other vendor, people think that the integration for Verity...
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Relationship
With some of the stuff that I have gotten into with Verity Solutions, I don’t think the people that...
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Relationship, Operations
Verity Solutions does a good job. I enjoy the quarterly business reviews, and the vendor is easily...
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Relationship
If one thing is ready to go, the system is updated. Verity Solutions doesn't wait for versions like...
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Relationship, Product
We have had some issues, but there has not been a problem with bringing in upper management...
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Loyalty
The change that the vendor needs to make is around the manufacturer restriction designation...
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Relationship
Verity Solutions' representatives are very responsive. Usually, someone reaches out within a couple...
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Product
Things are going really well with Verity 340B. I'm very happy with it. It is just simple to use. I...
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Relationship
My account manager from Verity Solutions is awesome. However, they aren't able to solve my problems....
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Relationship
Verity 340B doesn't always catch things, and that leads to a lot of problems. We had a super...
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Loyalty, Product
The system has the data that we need. We have to go to one report and then check another report to...
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Product
Verity Solutions NPI system is terrible. It is the worst NPI system that I have ever worked with....
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Relationship
Verity Solutions doesn't have any control over drug manufacturer restrictions. We have to send our...
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Product
Verity 340B is really easy to use, and it suits our needs. It is very simple software to navigate,...
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Relationship
Verity Solutions’ customer service is very good. We get a regular update and account review from...
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Operations, Product
Some of Verity 340B’s initial screens for when we are getting used to it could be better if they...
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Loyalty, Product
With Verity 340B, sometimes we have to go in and fix our accumulator and add notes. It would be nice...
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Product
With Verity 340B, there seems to be a couple days' delay on our invoices when they come across, and...
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Operations
Verity 340B is a pretty complex platform. There are a lot of things that we can do with it, and I...
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Culture, Product
Overall, Verity Solutions does a great job managing our program. As contract pharmacy has taken the...
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Loyalty, Relationship
I’m pretty satisfied with everybody that I have worked with at Verity Solutions. I have never spoken...
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Value
Verity 340B is one of the least expensive solutions that we use, and we get the most money out of...
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Product, Value
The biggest benefit of Verity 340B would be that we don't have to manually track our accumulations...
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Product
I do wish that Verity 340B's reporting and analytics were a little better, but that comes with time....
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Culture, Relationship
In terms of transparency, it is sometimes hard to tell where Verity Solutions comes up with the...
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Operations
Verity Solutions doesn't have a training portal that I'm aware of. We can call them with issues and...
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Product
Some interface things and the ability to get the data to come across have been challenging, but that...
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Culture
There are some things Verity Solutions could do, although their attorneys are not sure they should....
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Relationship
There is not much Verity Solutions can do to help us navigate drug manufacturer restrictions because...
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Loyalty, Value
Verity 340B is marginally more expensive than other products on the market, but we selected it years...
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Loyalty, Value
The rates for Verity 340B have been very competitive, so we plan on staying. The price is the most...
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Relationship, Product
We have been really happy with Verity 340B. Verity Solutions does a good job of making sure they are...
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Product
Verity Solutions could help us more with the multipliers. We get a lot of errors that we have to...
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Culture, Product
We have implemented a direct replenishment process to help mitigate the contract pharmacy financial...
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Culture, Loyalty, Relationship
Things with Verity Solutions have been phenomenal. I am a very happy Verity Solutions customer. I...
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Culture, Product, Value
The only point that drives me crazy with Verity Solutions but seems to be an industry standard now...
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Culture, Relationship
Verity Solutions is really easy to work with in terms of helping us with our conversions. They are...
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Relationship, Product
At times, we have communication issues between Accredo and Verity Solutions. At the end of the day,...
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Product
I want the ability to mock up an order in Verity 340B to see how something would split. The pharmacy...
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Product
Verity 340B is missing certain types of alerts. Let's say there is an NDC I'm accumulating on, but...
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Value
The vendor avoids charging for every little thing. That is one of the things I like about them.
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Relationship
The vendor is okay with keeping promises. It is just a matter of time. If they promise something...
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Relationship
The vendor has great customer service. Even executives come in. We have a good relationship at the...
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Culture, Relationship
Things are going really well with Verity Solutions. We have had a couple of different customer...
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Value
From a high-level view, our switch to Verity Solutions made a huge difference in our potential 340B...
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Relationship, Product
Some of the system's reports aren't as clear and concise as I would like them to be. That has been a...
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Relationship
In terms of Verity Solutions' efforts to help us navigate drug manufacturer restrictions, the vendor...
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Operations
Prior to our last implementation, I would absolutely have given Verity Solutions a perfect score...
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Relationship
When the vendor's staff has had less than stellar service, Verity Solutions has taken the time to...
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Relationship
Our account manager is very knowledgeable about their job, and they work hand in hand with us and...
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Relationship
Realistically, there are limitations that our account manager has worked to help us escalate in...
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Value
There are aspects of Verity 340B where there are opportunities for improvement, but there is no...
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Product, Value
Personally, I would stick with Verity Solutions. Verity 340B is actually very easy to use. Some...
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Product
For what Verity Solutions is able to do with the information we are able to give, I would rate their...
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Relationship, Product
Anytime a function is down, we get email alerts immediately. We can customize the level of response...
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Relationship, Product
I can see, looking back, many additions that have been wonderful quality-of-life improvements to our...
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Relationship
Verity Solutions’ service is very proactive. Our account manager initiates a number of items that...
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Value
I absolutely recommend Verity 340B. Just on our retail side, we are able to show a large amount in...
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Relationship
We have contacts within Verity Solutions who can answer our questions, and they do everything that...
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Operations, Product
One unique thing that we faced when implementing the system was that our previous solution had...
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Relationship
The past couple of account managers we have had over the past year have been really good. We have...
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Relationship
Our old account manager has moved around the company, but I have access to them and our new account...
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Relationship, Product
Through our quarterly reviews, we identify target medications or things we might order in the...
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Relationship, Product
We have had issues with our data feed dropping, and several files get away from us every day. When...
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Relationship
We have regular meetings with Verity Solutions to go over drug targets, and those meetings have been...
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Operations
Part of our quarterly call includes training. If we need to have anybody trained, the vendor offers...
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Product
Over the last year, Verity Solutions has updated some of their reporting and made it easier to get...
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Product
Verity 340B doesn't speak back to the EMR. Information from the EMR flows to the system on...
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Product
Verity 340B is easy to click through. Everything is easy to see and label, and it is easy to jump around....
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Product
We have had some issues with biologics that are dispensed in units of activity and how things get...
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Relationship
I generally send an email, and then the vendor creates a ticket or emails me back for clarification....
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Relationship
For the most part, Verity Solutions is good when it comes to getting information from the...
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Loyalty
We switched to Verity 340B because the split-billing product we had before Verity 340B was terrible....
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Value
I have had some one-on-one meetings and have asked for some extra things, and the vendor has never...
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Culture, Relationship
Verity Solutions is pretty up-to-date, and they come out with new products whether we want to...
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Relationship
By the time we came on with Verity 340B, there was almost a cookie cutter recipe for handling drug...
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Relationship, Product
I would love to see a bit of an upgrade in how the vendor handles referrals. We work with other...
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Relationship
We have an amazing representative from Verity Solutions. They are super responsive and friendly....
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Loyalty, Relationship
I was resistant to Verity Solutions for a while because I am not a fan of Express Scripts, the...
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Operations, Product
I like the fact that Verity 340B is pretty easy to use. We send in our order, and the vendor takes...
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Relationship
The vendor's representative is easy to work with. They try to make sure that we are happy and that...
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Product
I would recommend that Verity Solutions have someone on board who could make sure that their system...
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Loyalty
Verity 340B is probably the best tool that we have used. We have used different products over the...
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Relationship
Verity Solutions is one of my favorite vendors when it comes to support. They will give us anything...
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Relationship, Product
The vendor is falling short with integration and support for provider file management and audit...
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Relationship, Value
One hesitation I have is that Verity Solutions is owned by a pharmacy benefit manager. That feels...
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Relationship, Operations
Verity Solutions hasn't provided support in terms of how to navigate things. They have a couple of...
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Relationship, Product
We are a pretty complicated organization. That isn't the vendor's fault. It is tough to fully...
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Operations
Verity 340B had an easy implementation. It was very transparent, and the product is doing what it is...
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Relationship
We have regular conference calls with our account manager, and those go very well. The account...
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Operations
Verity Solutions has gotten better, but I don't know whether they are doing well in terms of...
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Product
The system is missing functionality related to the way we pull some patient information from the...
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Relationship, Product
We have requested custom reports, and the vendor has been really good at providing financial reports...
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Relationship, Product
The technology hasn't really changed in the contact pharmacy piece. My understanding is that the...
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Relationship
When we reach out, the support people respond pretty quickly. If we have to escalate issues, the...
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Culture, Loyalty
I would buy Verity 340B again only because I know some contract pharmacy affiliations only go with...
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Value
We definitely get our money's worth out of Verity Solutions, and the system is easy to use for the...
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Relationship, Product
Verity Solutions needs to improve the way we work with multipliers. Multipliers are a big thing....
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Relationship
Verity Solutions goes through customer feedback and makes improvements. They are constantly...
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Relationship, Product
Verity 340B has an NDC that checks for our purchase history but also looks for the other generic...
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Relationship
I can always email Verity Solutions and get a response right away. I can even call, and my account...
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Relationship
Verity Solutions is pretty good at letting us know whether any new changes go into effect, and we...
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Culture
On the contract pharmacy side, Verity Solutions has a weird billing practice that I don't like or...
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Culture, Product
I like the way the accumulator works in Verity 340B. It is pretty simple. Most of the issues we have...
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Product
The product could do a better job of identifying the insurance companies as managed Medicaid. That...
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Relationship
Verity Solutions sends out emails periodically to let us know about different changes with drug...
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Relationship
We have an excellent account representative from Verity Solutions who is very good at responding to...
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Relationship
Verity Solutions is constantly making positive changes to their website, trying to increase the...
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Value
Thanks to Verity 340B, we have 340B savings in an auditable format.
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Product
The 340B area isn't new, but there are always going to be changes to it, and there will always be...
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Operations
Overall, the implementation was extremely poor with Verity Solutions. We signed a contract with them...
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Relationship
Verity Solutions does regular business reviews for us, but the data they send is not the data I...
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Relationship
The customer service from Verity Solutions is top notch. Anytime that I email my account manager,...
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Product
There are some reports that only our account manager can see that I would like to have visibility to...
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Relationship, Product
Verity Solutions is keeping up with industry standards. They have been improving their portal with...
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Product, Value
The audit reporting and general reporting setups in Verity 340B have recently been improved to help...
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Culture, Relationship
Over the last while, our contract pharmacy stuff has been getting hit by manufacturers. Verity...
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Product
On the development side of Verity 340B, the reports could be improved if there were 340B, GPO, and...
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Relationship
Things are going well with Verity 340B. Verity Solutions keeps updating Verity 340B because they can...
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Relationship, Product
Verity Solutions falls short when navigating drug manufacturer restrictions. There is not much help,...
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Product
Verity 340B is straightforward and tracks very well.
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Operations
The go-live for Verity 340B was very professionally done. Verity Solutions had a team that they...
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Product
We could get a bit more out of some of the reporting in Verity 340B. Everything is very cookie...
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Relationship
We have regular calls with Verity Solutions, and they keep us up-to-date on restrictions. Their...
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Product
The system does what it is supposed to do and meets all of our expectations.
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