Commentary Summary
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User Commentary
Product
We have to get some help with some of our problem points with NDCs. Mapping the NDCs is somewhat...
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Relationship, Relationship
Verity Solutions is pretty responsive, and we set up regular calls with them.
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Relationship, Relationship
We have an assigned representative, but it seems like the person in that position turns over quite a...
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Product
There haven’t been a lot of changes to Verity 340B, and I don't know whether that is because of our...
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Relationship, Product
Verity 340B does what we need, and there is not any issue with the solution.
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Relationship
Verity Solutions has had a lot of turnover in their account managers. We have had several different...
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Product
The system seems to be working pretty seamlessly for splitting transactions of our daily orders,...
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Product
Our ability to measure the amount of captured savings stands out with Verity 340B. The system has a...
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Loyalty, Operations
Verity Solutions is very proactive and easy to deal with. Their system seems to work well. We have...
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Culture
I like Verity Solutions’ contract; it is easy.
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Operations
We have a lot of new employees, and it would really be nice to have a training session where the...
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Relationship
The vendor doesn’t reach out to us very often. If we have an account representative, I don’t know...
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Product
I like the product; using it is better than doing everything by myself. Verity 340B is pretty simple...
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Relationship
We had the CEO of the company on a call when there was an issue. He stepped in and got on the call...
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Culture, Product
It has been a few years, but we still feel like we are in the honeymoon stage because we ask for...
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Product
As much as I rave about the vendor’s data presentation, there are a couple of things that the vendor...
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Product
Verity 340B has purchasing solutions for split billing, and everything runs smoothly through the...
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Product
One gripe I have with Verity 340B is that the mapping is not as user friendly as other products’...
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Loyalty
We are making a transition to another solution where we will have NDC billing, so life will be a lot...
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Relationship
Verity Solutions is good at turning around enhancement requests relatively quickly. They have to go...
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Culture, Value
I have not experienced Verity Solutions charging us for every little thing yet. However, they were...
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Relationship
Utilizing our account manager to really help us meet our goal is key with Verity 340B. If I didn't...
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Relationship
Verity Solution’s system could be looked at as difficult to navigate, but I think because they know...
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Relationship
One of the important things that we appreciate about the vendor is their communication....
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Relationship
Verity Solutions routinely updates the system as the users' needs for the product change, especially...
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Product
The program is very complicated and regulation rich. Being completely successful with the product is...
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Operations
My only problem with Verity Solutions’ training is that I think their trainer position is an...
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Product
Sometimes upgrades in other systems don't necessarily correspond with updates in Verity 340B, and...
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Relationship, Product
If someone understands the concept of 340B, Verity 340B is relatively easy to use. I also think that...
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Loyalty
My recommendation of Verity 340B to a peer would depend on what they are looking for. This is...
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Relationship
Verity Solutions keeps their promises most of the time, but sometimes there are little arguments...
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Operations
With every system we use, there is always something with an implementation that takes a bit of time...
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Relationship
Usually, if I have a problem, I call Verity Solutions, and they are very good and quick at helping...
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Relationship
The upper-management people at Verity Solutions sometimes overspeak about what Verity 340B can do...
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Loyalty
I have no idea what upgrades will take place in Verity 340B. I don't even know whether 340B products...
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Product
Verity 340B could work more smoothly with varying wholesalers. But the reason that Verity 340B...
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Relationship, Product
I like Verity 340B's ability to work with our wholesaler. I like Verity 340B's ease of use; it is...
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Product
Verity 340B works generally very well, but one challenge we see is with determining Medicaid things...
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Operations, Product
Verity 340B is easy to navigate. I had to cover for our person who was over the product, and I was...
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Product
The biggest challenge we have run into with Verity 340B is its ability to analyze a third party...
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Relationship
Verity Solutions gives customers an account manager, no matter what size of an organization they...
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Relationship, Operations, Product
Within Verity 340B, there are a lot of steps involved in order to set up certain rules, and...
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Relationship, Operations
We have never had any issues with Verity 340B implementations. The vendor’s folks are very good to...
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Relationship
Verity Solutions sends out announcements when they have made modifications and upgrades to their software....
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Relationship, Product
I would like a little more reporting in Verity 340B. We can export all the data, and if we have...
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Product
I have seen other solutions, and some of them were extremely complicated, but Verity Solutions'...
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Relationship
Our Verity Solutions representative can't really solve our problems directly, so they have to go...
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Relationship
There are certain things we would like to see in Verity 340B. We always go on the vendor’s...
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Operations, Product
Verity 340B is pretty straightforward. Once end users are fully trained, using the system is pretty...
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Product
Verity 340B helps manage all our accumulations and whatnot, but it does take an IT department to...
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Relationship, Product
Verity Solutions' reporting is great, and they keep adjusting to the needs of the 340B space.
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Product
Verity 340B has everything that we need, but I wish that it had a little more information. There are...
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Operations
Verity Solutions works with us in certain situations, and they constantly offer us extra training....
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Product, Value
The product integrated beautifully with our EMR. It is super easy to use and maneuver. We haven't...
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Product
In the product, our transaction files come across with the same date and time stamp, and that is a...
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Relationship
When I reach out to Verity Solutions, I get an immediate response to any of my issues. Verity...
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Relationship
If we don't work directly with our Verity Solutions representative, it is very difficult to get...
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Operations
The Verity 340B implementation process was extremely more difficult than I thought it was going to...
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Product
Verity 340B has difficulty interfacing with our current IT software system. Verity Solutions tells...
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Relationship, Value
We have had to hire an outside consultant to help with the reporting that Verity Solutions requires....
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Relationship
Something could happen this year with Verity 340B that could make me very upset or dissatisfied with...
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Relationship
We have a very close relationship with Verity Solutions. We don’t have to call the customer service...
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Culture, Product
We get reports on fees with Verity Solutions, and if something looks out of whack, then I get a...
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Operations
We had an implementation with Verity Solutions where we implemented some additional imports into...
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Relationship
In our space, the circumstances are quite unique, and the problems are never the same, so Verity...
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Relationship
As we have asked for some different views and things like that over the years, Verity Solutions has...
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Operations
The training is good because the trainer always asks whether there is anybody else that needs to be...
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Product
Verity Solutions could probably have some better canned reports.
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Operations
Implementations with Verity Solutions seem to be pretty smooth.
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Relationship
The vendor’s support is easy to use. I can always find what I need when I need it.
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Relationship
The vendor tells me when they are updating something and tells me why I would want to use the new features....
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Operations
The initial startup was wonderful and really easy, but the startup for our contract pharmacies could...
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Product
Verity 340B doesn't work as well with our hospital software as it could.
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Relationship
The vendor is very good at explaining things. If I call in and ask a question, they are usually...
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Relationship, Product
We seldom hear about issues with the product. In fact, we can't recall the last time we had an issue...
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Culture, Relationship
Verity Solutions' account representatives and really all of their staff are very helpful. They are...
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Operations
The vendor will provide training if we want it, but the software is self-explanatory. The website is...
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Relationship
The account managers I have with Verity Solutions are great. They ask us whether we have any...
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Operations
I was very satisfied with the initial implementation of Verity 340B, but the response time with the...
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Product
With Verity Solutions, patient information in the matching claims detail list is not available, and...
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Operations, Product
I don't like Verity Solutions’ portal. It is not user friendly for people who don't know how to use...
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Operations, Product
Verity 340B is not terrible once a user has been in it, but if a user is new and is trying to use...
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Relationship
Most of the time, Verity Solutions answers my questions or gets back to me fairly quickly. We also...
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Operations
Our training with Verity Solutions was all good. The vendor’s people were easy to talk to during our...
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Product
Verity 340B is working well for us, so I am okay with the way it is. I understand the system a...
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Product
I have to download the information weekly from my system. I don't have the interface, so I would...
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Culture, Loyalty
Verity 340B has worked well for me. I would buy the tool again, but I am going to change it in three...
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Operations
We were told things during the implementation that did not end up being the case. The implementation...
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Operations
The lack of knowledge from the implementation representative for Verity Solutions was our biggest...
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Product
We like the simplicity of Verity 340B and the ease of finding what we need. We were using a product...
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Culture, Relationship
We have one account manager that we can reach out to in whatever way we choose, whether it be via an...
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Relationship
The vendor meets with us on a regular basis; we don’t get an email out of the blue because the...
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Relationship, Product
We would like it if the vendor could proactively identify issues.
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Operations
Our implementation of Verity 340B was one of the easiest implementations that we have ever gone...
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Product
The Verity 340B portal is very user friendly. I like the visibility that the portal gives me to my...
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Relationship
Verity Solutions’ customer service is excellent. The vendor provides a monthly financial report, and...
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Culture, Product
We have started using Verity 340B for our outpatient pharmacy, but so far, the vendor has not been...
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Operations, Product
Things have been great with Verity Solutions. We did a lot of work behind the scenes to get the...
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Relationship
We have a dedicated analyst, and very frequently like clockwork, we have a meeting with them....
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Relationship, Operations
We join Verity Solutions for a webinar where there are different topics, and that is really awesome....
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Relationship
Our files are getting transferred quickly. Whenever there is an error on our part, Verity Solutions...
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Product
It is hard to get information about local NDCs and compounds in Excel because some NDCs and...
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Relationship
The vendor will let us know ahead of an update about everything that is new and walk us through it....
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Product
Verity 340B is very fast, transparent, and easy to navigate. It is very straightforward when the...
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Relationship
The vendor's executive involvement is high. Sometimes the CEO gets on the phone with us.
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Relationship
Verity Solutions' customer service has been phenomenal. The vendor always turns things around and...
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Culture
We work with other third-party administrators, and because of that collaboration, we don’t always...
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Product
I would like to see a more streamlined reporting system in Verity 340B for wholly owned contract...
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Relationship
Verity Solutions has helped our organization navigate the tumultuous waters of these past years. I...
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Relationship
A unique strength of Verity Solutions is the structured, regular meetings with our account manager....
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Relationship
One of the promises that Verity Solutions has kept, though with a long delay, has been a promise to...
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Relationship, Product
The vendor is continually improving, and that is nice. It is nice that the vendor is constantly...
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Culture, Relationship
We have eventually gotten all the things I have been promised by the vendor. We have an account...
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Product
Following the logic in the software can be extremely difficult. I believe the software was...
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Product
One big gripe I have about the product is that it only lets us pull data for a certain number of...
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Relationship, Operations
When the vendor rolls out their tiny updates, they do a really good job of getting the information...
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Relationship, Product
The software works, but it is currently not cutting edge. The vendor continually updates their...
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Loyalty, Product
In terms of seeing tangible outcomes, things are difficult. The vendor gives the retrospective look...
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Relationship
The vendor’s people that support us directly, like our account manager, are super proactive. They...
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Relationship
On the software side, the vendor is not proactive. The 340B landscape isn't changing much, so it is...
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Relationship
I would give Verity Solutions a high rating on executive involvement. I talk to a lot of upper-level...
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Operations
Our implementation went poorly because when we were supposed to implement, Verity Solutions turned...
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Culture, Value
We have had issues from the first day. I have a pretty low capture rate of encounters crossing over...
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Culture, Value
Verity Solutions needs to look at changing their model. They are using a PBM to dump money to the...
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Product
I have several issues with the vendor’s methodology in qualifying claims. They don’t use people's...
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Culture
The person that we dealt with at Verity Solutions told us that we would have a once-a-month fee, but...
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Product
The vendor has been fixing a lot of things such as reports in the product, and that has made it...
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Relationship
Verity Solutions doesn't make many promises, so they don't have many opportunities to fail. However,...
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Product
In Verity 340B, we get accurate accumulations, easy viewing, and easy order splitting. Historically,...
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Relationship
We were assigned a new customer service person, who I would grade as a B- or C+. Our last customer...
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Product
A lot of the improvements or work Verity Solutions has done over the past year have been focused on...
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Operations
Our Verity 340B implementation wasn't impressive, but our awesome account manager made up for it....
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Operations
Verity Solutions should have weekly or biweekly meetings within their implementation teams to...
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Product
Interoperability with Verity 340B and other products is not supported at all. However, Verity 340B...
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Relationship, Product
Verity Solutions is continuously improving their product to meet our needs.
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Relationship
I have an account representative who I meet with regularly. That person is always responsive.
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Relationship, Product
We are a health system with several hospitals. If we want to make a change to the system across the...
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Product
I appreciate the simplicity of the system doing what it is supposed to do. When we submit an order,...
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Loyalty
One issue that has been going on for some time that hasn't been fixed is that when we get a pack of...
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Loyalty, Product
In the future, we would like to see more reporting from the Verity Solutions platform, but Verity...
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Relationship
Verity Solutions' service has been great. If we have any issues, they are easy to get in contact...
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Value
We have improved our claim capture with the Verity Solutions product and improved our 340B capture...
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Product
There are no real improvements we think Verity Solutions needs to make. The product has been very...
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Culture
Verity Solutions has been really helpful, especially with the contract pharmacy. The vendor hasn't...
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Relationship
The information that we get out of Verity 340B is very accurate. The vendor is really good about...
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Relationship
Verity Solutions’ customer service team has come a long way. They are way more receptive to...
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Relationship, Product
The only negative with Verity Solutions is sometimes their database can be a little slow, although...
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Value
We have requested some different updates from Verity Solutions, and we haven't been charged extra...
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Operations
There needs to be extensive training from Verity Solutions with regard to how to look at reports. As...
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Product
Compared to other third-party administrators, Verity 340B is not very front-end user friendly; we...
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Relationship, Product
With Verity 340B, there are a lot of issues that we have found. Some of them are even huge issues,...
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Culture
I would tell a peer that with Verity Solutions, there are certain pharmacies that only contract with...
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Relationship
I always have someone to reach out to at Verity Solutions, and they always tell us to contact them...
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Relationship
Our dedicated account manager from Verity Solutions has regular communication with us. If I do have...
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Product
The mapping of the individual drug files in the product can be challenging when it comes to package...
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Relationship, Value
Verity Solutions is incredibly open with us about whether or not our revenue is outweighing the fees...
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Operations
It took us a while to get the hang of Verity 340B because the vendor didn't provide good documents....
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Operations
Verity Solutions' training and support are not clear when we go to them with issues. In the product,...
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Product
I have used other 340B solutions, and Verity Solutions has a much smoother platform. They have much...
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Relationship
Verity Solutions has added more reporting capabilities to their charts, and everything is nice and...
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Product
The way the platform is set up makes navigating through it easy. It is easy to find my way around to...
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Relationship
Verity 340B is a pretty easy software to navigate. I would recommend the software because the...
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Operations
The vendor will send training when they do updates, and they will do webinars.
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Relationship
The account managers from Verity Solutions have really stepped things up and have gotten a lot...
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Product
My team has found Verity 340B much easier to use than another product. The reporting in Verity 340B...
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Operations
The training was all online. We had one initial review of the product with someone online, but all...
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Relationship, Operations
The vendor worked really well with us in getting our interfaces set up. With our EMR vendor, we had...
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Culture, Relationship
The vendor had a great vision when we were purchasing the product. They told us what they were going...
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Product
A lot of new functionality has come out in relation to assigning purchase orders to vendors when we...
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Relationship
I like the functionality to post suggestions for useful upgrades on a board. Some of the things that...
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Product
It is difficult for Verity Solutions to meet some expectations, but I would like to see their...
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Relationship
I am sure that the higher-ups at Verity Solutions are involved, but I don't have a lot of personal...
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Relationship, Product
Verity Solutions should continue to enhance and modify their existing reports. It would also be a...
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Operations, Product
In general, I am pretty satisfied with Verity 340B. The product isn’t terribly complicated if the...
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Relationship
In the beginning, I was not satisfied with Verity Solutions’ customer service. I had a couple of...
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Relationship, Operations
Some of Verity Solutions’ implementation people are more by the book and aren't as equipped to help...
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Product
Verity Solutions did an upgrade related to ordering certain specialty drugs, and that made things...
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Product
Verity Solutions has a compliance management program, but it is not the best. It is supposed to be...
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Culture, Relationship, Product
We had difficulties logging on to the program for a while. We all work remotely on different network...
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Culture, Value
Verity Solutions used to be good about not charging for every little thing. More recently, the...
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Relationship
Verity Solutions has the perfect balance between letting the user have control versus putting the...
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Product
The only real issue we have had with Verity 340B is that we need to make sure the data we are...
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Product
The current product is a lot easier to use. Before, we sometimes had issues with how the units were...
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Product
Verity Solutions definitely makes things as comprehensive and as simple as possible, so they don't...
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Operations
We had problems with the initial training, but the current training has been going well. We are...
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Relationship, Product
Verity 340B works well. Most of our conversations deal with various findings that have come up in...
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Loyalty, Product, Value
There is always room to improve reports. I have yet to work with a vendor that has optimized the...
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Loyalty
Verity 340B has been really good overall because we switched to it from another system that we had...
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Relationship
Verity Solutions gets their drug information from one system, and that information doesn't always...
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Culture
We have had a continual issue with Verity Solutions related to our contract pharmacy invoices. We...
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Relationship
I would not buy the product again because I am not getting a lot of support from Verity Solutions....
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Relationship, Operations
With ongoing training, I have had so many different people that I have dealt with that it is hard to...
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Culture, Product
The product does what it is supposed to do and does it well. The product is easy to use, but there...
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Operations
I still don’t feel fully confident in all the 340B aspects. Due to the circumstances of our...
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Relationship
It would be nice if Verity Solutions were a little more helpful with the internal audit process. I...
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Operations, Product
I haven't seen anything new since I have been on board. I know Verity Solutions has had a lot of...
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Loyalty
We are changing our organization’s structure, and we informed Verity Solutions of that change a long...
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Product
The positives that I see are the things that the product does. For example, when I run my audits...
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Relationship
The number-one thing I would like to ask Verity Solutions’ executives for is a competent and...
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Relationship
I typically contact our account manager. We have had the same manager since we started with Verity...
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Operations, Product
I like some of the product's features, but it isn't easy to learn the system at all. There are still...
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Relationship, Operations
The vendor had someone who helped us set everything up. Anytime that we have a problem with the...
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Relationship
The representatives from Verity Solutions who I have worked with have done very well.
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Product
In general, the application has been pretty easy to use. The overall reliability seems to be good....
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Relationship
We would like some direction from the vendor at times when we are trying to solve a more complex...
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Relationship
More recently, the vendor’s support has been helpful. We have been doing some business reviews with...
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Loyalty
The vendor is in our long-term plans at the moment, though we do periodically look at other...
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Relationship
The vendor is usually pretty responsive when we have issues. We just have to email our...
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Culture, Value
I wish that there were a way for us to not pay claims that we aren't going to use, but I don't know...
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Relationship
When I wanted to do a project with Verity Solutions, I put out an email, and the vendor sent me a...
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Product, Value
The product helps me coordinate and communicate with my contracted pharmacies. It also helps me see...
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Product
Sometimes, I get more information than I need from the product. It would be nice to be able to...
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Value
Verity Solutions has been able to do what I have needed them to for a relatively reasonable price,...
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Relationship
I don’t think that I have had many interactions with the vendor’s executives. Most of our problems...
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Relationship, Product
The product is good, but our account manager has made it even better.
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Relationship
The vendor has been doing a fantastic job. They have done more for us than we could handle on our...
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Relationship
There is nothing Verity Solutions can do to improve; we have to change more things on our side...
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Relationship
Verity Solutions' system doesn't include revenue with one of our contract pharmacies, and we have...
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Loyalty
No third-party administrator is perfect. We gain things with one vendor and lose other things. I am...
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Value
Verity Solutions is very good about not charging for every little thing. We are definitely receiving...
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Relationship, Product
We have a robotic process for auditing, and it works pretty well. Sometimes Verity Solutions makes...
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Relationship, Operations, Product
Verity 340B is a really easy program to use, and it integrates with our wholesaler system...
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Culture, Relationship
We have had some struggles with Verity Solutions. Initially, we had a representative that didn't...
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Relationship, Operations
We had a really strong, very good analyst at the start of our implementation process. Unfortunately,...
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Value
There are some areas where I wouldn’t rank Verity Solutions very high in terms of their technology....
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Product
We have struggled in regard to how the logic works on the contract pharmacy side; the logic is not...
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