Verity 340B
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
The account managers I have with Verity Solutions are great. They ask us whether we have any...
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Implementation and Training
I was very satisfied with the initial implementation of Verity 340B, but the response time with the...
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Functionality and Upgrades
With Verity Solutions, patient information in the matching claims detail list is not available, and...
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Functionality and Upgrades
I don't like Verity Solutions’ portal. It is not user friendly for people who don't know how to use...
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Functionality and Upgrades
Verity 340B is not terrible once a user has been in it, but if a user is new and is trying to use...
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Service and Support
Most of the time, Verity Solutions answers my questions or gets back to me fairly quickly. We also...
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Implementation and Training
Our training with Verity Solutions was all good. The vendor’s people were easy to talk to during our...
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Functionality and Upgrades
Verity 340B is working well for us, so I am okay with the way it is. I understand the system a...
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Lessons Learned
I have to download the information weekly from my system. I don't have the interface, so I would...
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Future Outlook
Verity 340B has worked well for me. I would buy the tool again, but I am going to change it in three...
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Sales and Contracting
There were things about Verity 340B that we didn't know ahead of time. Had we known those things, we...
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Implementation and Training
We were told things during implementation that did not end up being the case. The implementation was...
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Implementation and Training
The lack of knowledge from the implementation representative for Verity Solutions was our biggest...
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Functionality and Upgrades
We like the simplicity of Verity 340B and the ease of finding what we need. We were using a product...
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Relationship
We have one account manager that we can reach out to in whatever way we choose, whether it be via an...
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Relationship
The vendor meets with us on a regular basis; we don’t get an email out of the blue because the...
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Service and Support
We would like it if the vendor could proactively identify issues.
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Implementation and Training
Our implementation of Verity 340B was one of the easiest implementations that we have ever gone...
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Functionality and Upgrades
The Verity 340B portal is very user friendly. I like the visibility that the portal gives me to my...
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Service and Support
Verity Solutions’ customer service is excellent. The vendor provides a monthly financial report, and...
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Functionality and Upgrades
We have started using Verity 340B for our outpatient pharmacy, but so far, the vendor has not been...
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Technology
Things have been great with Verity Solutions. We did a lot of work behind the scenes to get the...
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Relationship
We have a dedicated analyst, and very frequently like clockwork, we have a meeting with them....
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Relationship
We join Verity Solutions for a webinar where there are different topics, and that is really awesome....
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Relationship
Our files are getting transferred quickly. Whenever there is an error on our part, Verity Solutions...
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Other Observations & Comments
It is hard to get information about local NDCs and compounds in Excel because some NDCs and...
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Relationship
The vendor will let us know ahead of an update about everything that is new and walk us through it....
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Functionality and Upgrades
Verity 340B is very fast, transparent, and easy to navigate. It is very straightforward when the...
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Relationship
The vendor's executive involvement is high. Sometimes the CEO gets on the phone with us.
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Service and Support
Verity Solutions' customer service has been phenomenal. The vendor always turns things around and...
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Functionality and Upgrades
We work with other third-party administrators, and because of that collaboration, we don’t always...
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Functionality and Upgrades
I would like to see a more streamlined reporting system in Verity 340B for wholly owned contract...
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Relationship
Verity Solutions has helped our organization navigate the tumultuous waters of these past years. I...
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Relationship
A unique strength of Verity Solutions is the structured, regular meetings with our account manager....
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Other Observations & Comments
One of the promises that Verity Solutions has kept, though with a long delay, has been a promise to...
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Functionality and Upgrades
The vendor is continually improving, and that is nice. It is nice that the vendor is constantly...
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Relationship
We have eventually gotten all the things I have been promised by the vendor. We have an account...
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Functionality and Upgrades
Following the logic in the software can be extremely difficult. I believe the software was...
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Functionality and Upgrades
One big gripe I have about the product is that it only lets us pull data for a certain number of...
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Relationship
When the vendor rolls out their tiny updates, they do a really good job of getting the information...
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Technology
The software works, but it is currently not cutting edge. The vendor continually updates their...
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Functionality and Upgrades
In terms of seeing tangible outcomes, things are difficult. The vendor gives the retrospective look...
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Relationship
The vendor’s people that support us directly, like our account manager, are super proactive. They...
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Relationship
On the software side, the vendor is not proactive. The 340B landscape isn't changing much, so it is...
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Service and Support
I would give Verity Solutions a high rating on executive involvement. I talk to a lot of upper-level...
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Implementation and Training
Our implementation went poorly because when we were supposed to implement, Verity Solutions turned...
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Sales and Contracting
We have had issues from the first day. I have a pretty low capture rate of encounters crossing over...
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Sales and Contracting
Verity Solutions needs to look at changing their model. They are using a PBM to dump money to the...
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Functionality and Upgrades
I have several issues with the vendor’s methodology in qualifying claims. They don’t use people's...
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Sales and Contracting
The person that we dealt with at Verity Solutions told us that we would have a once-a-month fee, but...
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Functionality and Upgrades
The vendor has been fixing a lot of things such as reports in the product, and that has made it...
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Functionality and Upgrades
Verity Solutions doesn't make many promises, so they don't have many opportunities to fail. However,...
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Functionality and Upgrades
In Verity 340B, we get accurate accumulations, easy viewing, and easy order splitting. Historically,...
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Relationship
We were assigned a new customer service person, who I would grade as a B- or C+. Our last customer...
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Functionality and Upgrades
A lot of the improvements or work Verity Solutions has done over the past year have been focused on...
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Implementation and Training
Our Verity 340B implementation wasn't impressive, but our awesome account manager made up for it....
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Implementation and Training
Verity Solutions should have weekly or biweekly meetings within their implementation teams to...
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Interfacing and Integration
Interoperability with Verity 340B and other products is not supported at all. However, Verity 340B...
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Functionality and Upgrades
Verity Solutions is continuously improving their product to meet our needs.
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Relationship
I have an account representative who I meet with regularly. That person is always responsive.
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Functionality and Upgrades
We are a health system with several hospitals. If we want to make a change to the system across the...
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Functionality and Upgrades
I appreciate the simplicity of the system doing what it is supposed to do. When we submit an order,...
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Functionality and Upgrades
One issue that has been going on for some time that hasn't been fixed is that when we get a pack of...
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Functionality and Upgrades
In the future, we would like to see more reporting from the Verity Solutions platform, but Verity...
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Service and Support
Verity Solutions' service has been great. If we have any issues, they are easy to get in contact...
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ROI / Cost
We have improved our claim capture with the Verity Solutions product and improved our 340B capture...
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ROI / Cost
There are no real improvements we think Verity Solutions needs to make. The product has been very...
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Relationship
Verity Solutions has been really helpful, especially with the contract pharmacy. The vendor hasn't...
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Relationship
The information that we get out of Verity 340B is very accurate. The vendor is really good about...
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Service and Support
Verity Solutions’ customer service team has come a long way. They are way more receptive to...
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Technology
The only negative with Verity Solutions is sometimes their database can be a little slow, although...
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ROI / Cost
We have requested some different updates from Verity Solutions, and we haven't been charged extra...
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Implementation and Training
There needs to be extensive training from Verity Solutions with regard to how to look at reports. As...
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Functionality and Upgrades
Compared to other third-party administrators, Verity 340B is not very front-end user friendly; we...
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Relationship
With Verity 340B, there are a lot of issues that we have found. Some of them are even huge issues,...
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Lessons Learned
I would tell a peer that with Verity Solutions, there are certain pharmacies that only contract with...
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Relationship
I always have someone to reach out to at Verity Solutions, and they always tell us to contact them...
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Relationship
Our dedicated account manager from Verity Solutions has regular communication with us. If I do have...
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Functionality and Upgrades
The mapping of the individual drug files in the product can be challenging when it comes to package...
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Relationship
Verity Solutions is incredibly open with us about whether or not our revenue is outweighing the fees...
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Implementation and Training
It took us a while to get the hang of Verity 340B because the vendor didn't provide good documents....
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Implementation and Training
Verity Solutions' training and support are not clear when we go to them with issues. In the product,...
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Functionality and Upgrades
I have used other 340B solutions, and Verity Solutions has a much smoother platform. They have much...
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Service and Support
Verity Solutions has added more reporting capabilities to their charts, and everything is nice and...
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Functionality and Upgrades
The way the platform is set up makes navigating through it easy. It is easy to find my way around to...
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Service and Support
Verity 340B is a pretty easy software to navigate. I would recommend the software because the...
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Implementation and Training
The vendor will send training when they do updates, and they will do webinars.
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Service and Support
The account managers from Verity Solutions have really stepped things up and have gotten a lot...
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Functionality and Upgrades
My team has found Verity 340B much easier to use than another product. The reporting in Verity 340B...
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Implementation and Training
The training was all online. We had one initial review of the product with someone online, but all...
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Interfacing and Integration
The vendor worked really well with us in getting our interfaces set up. With our EMR vendor, we had...
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Relationship
The vendor had a great vision when we were purchasing the product. They told us what they were going...
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Functionality and Upgrades
A lot of new functionality has come out in relation to assigning purchase orders to vendors when we...
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Service and Support
I like the functionality to post suggestions for useful upgrades on a board. Some of the things that...
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Interfacing and Integration
It is difficult for Verity Solutions to meet some expectations, but I would like to see their...
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Service and Support
I am sure that the higher-ups at Verity Solutions are involved, but I don't have a lot of personal...
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Relationship
Verity Solutions should continue to enhance and modify their existing reports. It would also be a...
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Functionality and Upgrades
Verity 340B seems strong in terms of its execution for compliance and performance. The vendor has a...
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Functionality and Upgrades
In general, I am pretty satisfied with Verity 340B. The product isn’t terribly complicated if the...
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Service and Support
In the beginning, I was not satisfied with Verity Solutions’ customer service. I had a couple of...
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Other Observations & Comments
Some of Verity Solutions’ implementation people are more by the book and aren't as equipped to help...
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Functionality and Upgrades
Verity Solutions did an upgrade related to ordering certain specialty drugs, and that made things...
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Functionality and Upgrades
Verity Solutions has a compliance management program, but it is not the best. It is supposed to be...
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Technology
We had difficulties logging on to the program for a while. We all work remotely on different network...
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ROI / Cost
Verity Solutions used to be good about not charging for every little thing. More recently, the...
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Relationship
Verity Solutions has the perfect balance between letting the user have control versus putting the...
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Lessons Learned
The only real issue we have had with Verity 340B is that we need to make sure the data we are...
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Functionality and Upgrades
The current product is a lot easier to use. Before, we sometimes had issues with how the units were...
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Functionality and Upgrades
Verity Solutions definitely makes things as comprehensive and as simple as possible, so they don't...
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Future Outlook
There are a couple of things in the market that Verity Solutions is a tad behind on. There are a few...
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Implementation and Training
We had problems with the initial training, but the current training has been going well. We are...
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Functionality and Upgrades
Verity 340B works well. Most of our conversations deal with various findings that have come up in...
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Functionality and Upgrades
There is always room to improve reports. I have yet to work with a vendor that has optimized the...
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Functionality and Upgrades
Verity 340B has been really good overall because we switched to it from another system that we had...
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Service and Support
Verity Solutions gets their drug information from one system, and that information doesn't always...
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Sales and Contracting
We have had a continual issue with Verity Solutions related to our contract pharmacy invoices. We...
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Service and Support
I would not buy the product again because I am not getting a lot of support from Verity Solutions....
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Service and Support
With ongoing training, I have had so many different people that I have dealt with that it is hard to...
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Functionality and Upgrades
The product does what it is supposed to do and does it well. The product is easy to use, but there...
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Implementation and Training
I still don’t feel fully confident in all the 340B aspects. Due to the circumstances of our...
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Lessons Learned
It would be nice if Verity Solutions were a little more helpful with the internal audit process. I...
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Functionality and Upgrades
I haven't seen anything new since I have been on board. I know Verity Solutions has had a lot of...
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Relationship
We are changing our organization’s structure, and we informed Verity Solutions of that change a long...
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Functionality and Upgrades
The positives that I see are the things that the product does. For example, when I run my audits...
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Service and Support
The number-one thing I would like to ask Verity Solutions’ executives for is a competent and...
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Service and Support
I typically contact our account manager. We have had the same manager since we started with Verity...
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Functionality and Upgrades
I like some of the product's features, but it isn't easy to learn the system at all. There are still...
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Service and Support
The vendor had someone who helped us set everything up. Anytime that we have a problem with the...
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Relationship
The representatives from Verity Solutions who I have worked with have done very well.
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Technology
In general, the application has been pretty easy to use. The overall reliability seems to be good....
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Relationship
We would like some direction from the vendor at times when we are trying to solve a more complex...
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Service and Support
More recently, the vendor’s support has been helpful. We have been doing some business reviews with...
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Future Outlook
The vendor is in our long-term plans at the moment, though we do periodically look at other...
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Relationship
The vendor is usually pretty responsive when we have issues. We just have to email our...
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ROI / Cost
I wish that there were a way for us to not pay claims that we aren't going to use, but I don't know...
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Service and Support
When I wanted to do a project with Verity Solutions, I put out an email, and the vendor sent me a...
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Functionality and Upgrades
The product helps me coordinate and communicate with my contracted pharmacies. It also helps me see...
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Functionality and Upgrades
Sometimes, I get more information than I need from the product. It would be nice to be able to...
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ROI / Cost
Verity Solutions has been able to do what I have needed them to for a relatively reasonable price,...
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Relationship
I don’t think that I have had many interactions with the vendor’s executives. Most of our problems...
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Service and Support
The product is good, but our account manager has made it even better.
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Relationship
The vendor has been doing a fantastic job. They have done more for us than we could handle on our...
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Relationship
There is nothing Verity Solutions can do to improve; we have to change more things on our side...
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Service and Support
Verity Solutions' system doesn't include revenue with one of our contract pharmacies, and we have...
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Relationship
No third-party administrator is perfect. We gain things with one vendor and lose other things. I am...
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ROI / Cost
Verity Solutions is very good about not charging for every little thing. We are definitely receiving...
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Technology
We have a robotic process for auditing, and it works pretty well. Sometimes Verity Solutions makes...
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Functionality and Upgrades
Verity 340B is a really easy program to use, and it integrates with our wholesaler system...
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Relationship
We have had some struggles with Verity Solutions. Initially, we had a representative that didn't...
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Service and Support
We had a really strong, very good analyst at the start of our implementation process. Unfortunately,...
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Technology
There are some areas where I wouldn’t rank Verity Solutions very high in terms of their technology....
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Functionality and Upgrades
We have struggled in regard to how the logic works on the contract pharmacy side; the logic is not...
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Relationship
With Verity Solutions, we have a personal account manager who we meet with regularly. If there is...
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Functionality and Upgrades
With Verity 340B, we are able to pull reports and data from the system for our purchases and our...
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Implementation and Training
For someone who is new or just starting with Verity 340B, it might be a little hard to get familiar...
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Implementation and Training
We get trained on the product constantly but not really by Verity Solutions. The product is hard to...
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Service and Support
The vendor sends out information about updates.
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ROI / Cost
The vendor lumps a lot of things in a package. We had to add on a few things, but we bought the...
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ROI / Cost
We haven’t had any major issues or recalls on the system. The vendor has done well. From a 340B...
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Interfacing and Integration
We have had some recent integration issues in trying to match software solutions. The system is...
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Functionality and Upgrades
The system is updated pretty regularly, and the vendor brings new releases about every quarter.
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Relationship
The vendor's support team has been good. They are responsive. The vendor does a lot of surveillance....
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Relationship
The vendor's implementation team was fantastic. We did a lot in our time frame, and the vendor kept...
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Relationship
I have regular calls with an account executive from the vendor organization. They monitor our things...
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ROI / Cost
The system is very expensive, but we don’t have a lot of risk as we did with our previous system....
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Other Observations & Comments
The program is good. We have a little sour taste after some of our contract issues, but overall, we...
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Relationship
The vendor keeping their promises is a little complicated. They keep about 90% of their promises....
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Functionality and Upgrades
There were a lot of software changes that we needed, even during the product implementation, and...
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ROI / Cost
The product is significantly more affordable than the other products out there. There is no perfect...
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Functionality and Upgrades
The vendor could improve the hospital side of the system for purchases and doing more splits. The...
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Functionality and Upgrades
Verity Solutions' response to changes and suggestions has been a plus for us. We can make...
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Functionality and Upgrades
There are some areas where Verity Solutions could improve their reports. The system has some extra...
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Service and Support
Verity Solutions' customer service is phenomenal. We get immediate responses from the vendor's...
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Service and Support
Verity Solutions has a compliance person who ensures that the processes we are doing are within the...
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Implementation and Training
When I first came on board, Verity Solutions set me up with my account manager for a tutorial. That...
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Service and Support
The vendor's support people are very quick. If we want to do something, then that thing is pretty...
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ROI / Cost
I don't know how much we are paying for Verity 340B, but I can't imagine its cost being more than...
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Relationship
Verity Solutions' account managers are readily available. If we have any questions or concerns, then...
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Functionality and Upgrades
Overall, Verity 340B is pretty good. It does everything that it is supposed to do. The vendor always...
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Functionality and Upgrades
I think that the vendor has to have such good training for the system because the system isn't super...
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Service and Support
When I met Verity Solutions, they explained to us what their services were and that they could help...
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Relationship
Verity Solutions does not keep all their promises. Nothing is ever guaranteed.
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Relationship
Overall, Verity Solutions is a very good partner when it comes to what we need from third-party...
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Functionality and Upgrades
Verity 340B has been a fantastic solution for us. It helps us to identify patients and use accounts....
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Functionality and Upgrades
The things that we want to happen end up taking more time than we want them to, and that is one...
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Future Outlook
We would like to see a more robust reporting platform with the ability to make it more customizable...
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Relationship
Verity Solutions' customer service is really good. We have open communication with them all the way...
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Service and Support
Verity 340B is easy to use for split billing. Anytime I have had issues when I have called, Verity...
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Service and Support
We haven't had any ongoing training. But if we have a problem, we can call and the vendor will help...
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ROI / Cost
When we order a product through our wholesaler, we have to go to the Verity 340B screen to see how...
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Future Outlook
Verity 340B is possibly part of our long-term plans. Before renewing our contracts, we usually make...
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Service and Support
Verity Solutions is always trying to see how they can better assist us in making things like...
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Functionality and Upgrades
Verity 340B is very easy to use and very easy to learn. People tend to pick up quickly on the...
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Relationship
Our Verity 340B account manager is always there when we need them and even sometimes on the...
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ROI / Cost
The reporting in Verity 340B is very easy to use and has helped us achieve certain outcomes. The...
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Implementation and Training
The product’s onboarding process was a nightmare. When we spoke to the salesperson, we got the...
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Relationship
Our representative is helpful and meets with us regularly. They send us documents for training,...
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Functionality and Upgrades
The suspicious encounters that are reported from the product are difficult. We have a list of...
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Functionality and Upgrades
If the interfacing with other vendors were fixed in Verity 340B, the product would be better. Right...
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Functionality and Upgrades
I don’t know what I do or don’t need in terms of technology, but as far as I know, Verity Solutions...
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Service and Support
Verity Solutions is very proactive. They give us contact with higher-ups if we need it. Overall,...
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ROI / Cost
Verity 340B offers good value for the money. I have recommended the product to others.
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Functionality and Upgrades
Verity 340B is really easy to navigate. I like the versatility to go back and do multiple audits...
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Functionality and Upgrades
Verity 340B has a complicated system of multipliers. Verity Solutions could probably do a better job...
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ROI / Cost
Verity Solutions is pretty good about not charging for every little thing. We get good outcomes with...
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Relationship
Verity Solutions has been a good partner for us from the beginning, and our partnership has grown....
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Functionality and Upgrades
Some of the product's features could be improved. If the reporting were more accessible, that would...
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Relationship
Verity Solutions is very personable. I have regular calls with the vendor. Verity Solutions is...
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Functionality and Upgrades
I have no complaints about Verity 340B. The vendor's customer support is good. We have been on the...
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Relationship
I can see my overall satisfaction with Verity Solutions going down over the next 12 months because...
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Functionality and Upgrades
The decision to go with Verity 340B again would come down to value and what competitors are doing....
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Other Observations & Comments
Verity Solutions is delivering technology that is useful for us, but I personally like being on the...
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Technology
Verity Solutions offers a full test environment, and that is hugely valuable for data analytics...
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Service and Support
Verity Solutions' customer service was already pretty good, but it has gotten significantly better....
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Functionality and Upgrades
Verity 340B is slowly improving. It does its function. There are some places where the system could...
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Implementation and Training
Every month, we get an update, and the vendor offers training if we need it. Some things just aren't...
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Functionality and Upgrades
Verity Solutions' web application is functional, but the more that we do and the more the program...
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Other Observations & Comments
I don’t really understand all the product or how it works. I just do the split billing, but if I had...
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Service and Support
Anytime when I have had issues and have called over to Verity Solutions, they have been able to help...
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Service and Support
The support and leadership from Verity Solutions are super responsive when we reach out to them....
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ROI / Cost
Our first year doing contract pharmacy was a success. We have seen a positive change on the...
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Functionality and Upgrades
The overall daily functionality of Verity 340B is straightforward and easy to use because of the...
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Functionality and Upgrades
I have noticed that basic things that should have been fixed haven't been in Verity 340B. For...
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Functionality and Upgrades
The financial end-of-the-month report in Verity 340B is not sufficient for our financial...
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Implementation and Training
For training, the vendor sent us documents, like information sheets. Having a reference was good. We...
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Service and Support
My only complaint about Verity 340B is that financial reporting in the contract pharmacy arena is...
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Service and Support
Verity Solutions is good. We just send issues to an account manager through email, and they take...
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Service and Support
Verity 340B wasn't originally going to be part of our long-term plans, but that has changed. We were...
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Implementation and Training
The vendor's training started out pretty solidly, but it eventually became nonexistent. Now, Verity...
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Functionality and Upgrades
It takes basic users a long time to understand the system and all of its information. There are a...
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Service and Support
My interactions with Verity Solutions have been positive. Verity Solutions has helped me in a speedy...
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Functionality and Upgrades
I wish Verity 340B had more reports and the ability to filter the reports I need specific to just...
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Relationship
Verity Solutions' CSMs are responsive and wonderful. The few CSMs that I have worked with have been...
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Future Outlook
The solution's reporting module that we use for auditing and financial reporting is very accurate,...
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Functionality and Upgrades
Verity Solutions could improve the process for returns in the system's mixed-use category. If a...
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Service and Support
Verity 340B is light years ahead of our previous system. The vendor has worked diligently to help us...
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Relationship
The Verity Solutions analysts we have had in the past have worked very well with us but have been...
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Service and Support
Verity Solutions has proactively reached out to us in several instances before we have even known...
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Interfacing and Integration
Verity 340B is integrated pretty well with our systems, but sometimes we have issues. There have...
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Other Observations & Comments
Verity Solutions really hasn’t done a ton of new things. Verity Solutions is doing their thing.
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Service and Support
The support team from Verity Solutions is pretty responsive, and we can get things answered and...
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Relationship
We work pretty closely with Verity Solutions at the top level.
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Relationship
Verity Solutions has been very helpful. They are very easy to get information from. The only...
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Relationship
The vendor needs to be willing to go back and restart the training if we get a new person that uses...
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Relationship
When we call our representative, they want to take care of everything, but they are not an IT...
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