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2024 BEST IN KLAS
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2023
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Hospice 2024
Faster Innovation Needed to Better Meet Unique Needs
Author
Paul Hess
Author
Paul Warburton
Across the market, hospice agencies are frustrated that their HIT vendors aren’t prioritizing hospice care as they should, leading to low customer satisfaction that has continually decreased over time for most vendors. While several vendors have recently tried to address long-standing concerns through acquisitions or further development of their hospice product, most respondents want more to be done to allow for strong hospice care. To aid agencies in finding the best solution for their needs in a low-performing market, this report—an update to the Hospice 2023 report—examines which vendors best provide hospice-specific workflows, meet expectations for innovation and development, and support broad functionality through integration.
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Key Findings:
- Hospice Functionality Lagging across Market; MatrixCare Best Meets Unique Hospice Needs
- Across Vendors, Customers Want Additional Innovation; Lack of WellSky Hospice (Kinnser) & Netsmart* Development Lessens Value
- Customers Report Easy Integration between Epic Acute Care & Hospice Products; Strong Data Flow between MatrixCare Home Health & Hospice Solutions Also Noted
- For Most Vendors, Efforts to Improve Hospice Solutions Haven’t Prevented Decreasing Customer Satisfaction
*Limited data
Writer
Carlisa Cramer
Designer
Nikki Christensen
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.