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PACS
Size: Large - 300K+ Studies

Picture archiving and communication system (PACS) software that archives digital images and provides a platform for displaying and transmitting images for physician review.

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
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Decision Insights

Latest Category Report

PACS 2022: Changing Market Leads to Volatility among Large- to Small-Volume Organizations) Report Cover Image
Performance
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PACS 2022: Changing Market Leads to Volatility among Large- to Small-Volume Organizations
08 November 22
The US PACS market is poised for change. Several vendors have made or undergone acquisitions, and some vendors have large customer bases still on legacy solutions. Over 30% of the 368 organizations interviewed for this report are at risk of replacing their current vendor, and organizations are looking for vendor partners to advance their enterprise imaging strategies. Further, industry-wide staff shortages have led to support and innovation challenges among PACS vendors. This report examines how these vendors have addressed this shifting market’s challenges and met the needs of customers with large volumes (300,000+ studies per year) and small/midsize volumes (<300,000 studies per year).

Recent Insights


  1. Sectra Maintains Leading Customer Satisfaction across Small & Large Volumes; Early Indicators of Culture Shift
  2. Signs of Improvement from Fujifilm & Merative (IBM) Due to Increased Engagement
  3. For Philips Vue PACS & INFINITT, Satisfaction Gap Widens between Small and Large Customers
  4. Support Dips for Intelerad Customers amid Acquisitions; Change Healthcare Customers Unsure of Vendor’s Future
  5. GE Healthcare Being Replaced Due to Disengaged Relationships; Philips’ IntelliSpace PACS Customers on the Fence about Vue PACS
  6. Agfa HealthCare Rectifying Bumpy Rollout of Enterprise Imaging for Radiology; Many Large IMPAX Customers Still Hesitant to Move


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Performance Data

Overall Score by Product

Example PACS overall score by product image

Products Appearing in Decisions

Example PACS products appearing in decisions image

Overall Score by Question Topic

Example PACS overall score by question topic image

Provider Facility Size by Product

Example PACS provider facility size by product image

Provider Facility Type by Product

Example PACS provider facility type by product image
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Related Articles
Article
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A Vulnerable PACS Market
05 January 23    |   Sidney Tate
In KLAS' recent PACS 2022 report, you can find out how well vendors are addressing market challenges and meeting the needs of customers in the US. 
Article
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PACS—Finding the Perfect Fit
09 July 20    |   Monique Rasband and Lauren Barton
Imaging is critical in healthcare. Images provide power behind the diagnosis as well as insight into progress monitoring. Providers rely on having a PACS and other imaging systems to give them access
Article
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Progress in Enterprise Imaging
07 February 20    |   Monique Rasband
I always say that I would love for the need of the enterprise imaging report to go away. That would mean that both providers and vendors are in a good spot and patients have easy access to all their i
Article
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Achieving Success in the PACS Market
03 December 18    |   Katie Brooks
Since 2016, KLAS Research has been gathering data from vendors and providers about their PACS solutions. The resulting PACS 2018 report paints a picture of the current PACS market.
Current Time Inside Cache Tag Helper: 9/21/2023 10:45:11 PM and Model.SegmentId = 7
Related ReportsView All Reports
Performance
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Enterprise Imaging 2022
20 December 22    |   Monique Rasband and Sidney Tate
Many healthcare organizations are working to expand and mature their enterprise imaging (EI) strategies to bring together more facilities and service lines. At the same time, both vendors and healthcare organizations are experiencing staffing and budget constraints, leading to a host of financial and operational difficulties. In this environment, some vendors are surmounting challenges and providing the partnership and innovation customers need, while others are struggling to deliver consistently. This report provides an update on vendor performance, based on perspectives from 178 organizations live with EI.
Perception
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Optum/Change Healthcare Merger
16 August 22    |   Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.
Performance
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Imaging in the Cloud 2021
09 November 21    |   Monique Rasband and Sidney Tate
Cloud-based technology is quickly gaining momentum among provider organizations, particularly for imaging solutions. To get an early look at the reality of cloud-based imaging and the vendors best positioned to help organizations transition to the cloud, KLAS interviewed 37 organizations that have adopted imaging technology hosted by their vendor in the cloud (i.e., the organizations are leveraging the public or private cloud to operate or store imaging solutions and/or data); of this group, 20 are doing primary PACS production in the cloud. These organizations almost unanimously report positive experiences. Most have successfully transitioned to the cloud and are seeing beneficial outcomes—e.g., decreased IT burden and improved security. Because of the early nature of this market, all vendor performance data is limited (see the About This Report section). This research is also specific to the United States.
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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