PACS Software Product Ranking Comparison (Large

The US PACS market is poised for change. Several vendors have made or undergone acquisitions, and some vendors have large customer bases still on legacy solutions. Over 30% of the 368 organizations interviewed for this report are at risk of replacing their current vendor, and organizations are looking for vendor partners to advance their enterprise imaging strategies. Further, industry-wide staff shortages have led to support and innovation challenges among PACS vendors. This report examines how these vendors have addressed this shifting market’s challenges and met the needs of customers with large volumes (300,000+ studies per year) and small/midsize volumes (<300,000 studies per year).

Recent Insights

Sectra Maintains Leading Customer Satisfaction across Small & Large Volumes; Early Indicators of Culture Shift
Signs of Improvement from Fujifilm & Merative (IBM) Due to Increased Engagement
For Philips Vue PACS & INFINITT, Satisfaction Gap Widens between Small and Large Customers
Support Dips for Intelerad Customers amid Acquisitions; Change Healthcare Customers Unsure of Vendor’s Future
GE Healthcare Being Replaced Due to Disengaged Relationships; Philips’ IntelliSpace PACS Customers on the Fence about Vue PACS
Agfa HealthCare Rectifying Bumpy Rollout of Enterprise Imaging for Radiology; Many Large IMPAX Customers Still Hesitant to Move

Performance Data

Overall Score by Product

Products Appearing in Decisions

Overall Score by Question Topic

Provider Facility Size by Product

Provider Facility Type by Product

Imaging is critical in healthcare. Images provide power behind the diagnosis as well as insight into progress monitoring. Providers rely on having a PACS and other imaging systems to give them access

I always say that I would love for the need of the enterprise imaging report to go away. That would mean that both providers and vendors are in a good spot and patients have easy access to all their i

Performance

Imaging in the Cloud 2021

09 November 21 | Monique Rasband and Sidney Tate

Cloud-based technology is quickly gaining momentum among provider organizations, particularly for imaging solutions. To get an early look at the reality of cloud-based imaging and the vendors best positioned to help organizations transition to the cloud, KLAS interviewed 37 organizations that have adopted imaging technology hosted by their vendor in the cloud (i.e., the organizations are leveraging the public or private cloud to operate or store imaging solutions and/or data); of this group, 20 are doing primary PACS production in the cloud. These organizations almost unanimously report positive experiences. Most have successfully transitioned to the cloud and are seeing beneficial outcomes—e.g., decreased IT burden and improved security. Because of the early nature of this market, all vendor performance data is limited (see the About This Report section). This research is also specific to the United States.

PACS
Size: Large - 300K+ Studies

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