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2025 BEST IN KLAS
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Related Series
2023
Related Segments
Patient Engagement 2025
Technology Strategies That Support Organizational Goals & Patient-Centric Care
Author
Adam Cherrington
Author
Spencer Snyder
Patient engagement remains a top focus for healthcare organizations as they work to keep up with evolving consumer expectations and rapid digital transformations. Many organizations are strengthening their patient engagement strategies so they can better deliver more connected, patient-centric care. A follow-up to KLAS’ Patient Engagement 2023 report, this report draws on feedback from a random sample of 67 unique healthcare organizations (mostly acute care organizations) to understand their patient engagement investment priorities, the technologies they are using and considering, vendors’ alignment with their goals, and other market trends.
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Key Findings:
- Organizations Continue to Invest in Patient Access & Digital Front Door, Increasingly Focus on Improving Patient Communications
- Organizations Highlight Epic’s Alignment with Patient Engagement Goals; Some Still Looking to Third-Party Vendors to Fill Technology Gaps
- Among Other EHR Users, Press Ganey, Artera & Notable Stand Out as Strategic Partners; Salesforce Valued for CRM Abilities
- Consolidation Plans Accelerating Among Patient Engagement Strategies
- Listening to Patients Isn’t Optional—Organizations Need to Turn Patient Feedback into Actionable Solutions
Writer
Natalie Hopkins
Designer
Kath Spencer
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.