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Patient Self-Scheduling 2024 Patient Self-Scheduling 2024
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Patient Self-Scheduling 2024
An Early Look at Standalone Solutions

author - Adam Cherrington
Adam Cherrington
author - Ciera Walker
Ciera Walker
March 6, 2024 | Read Time: 6  minutes

As the digital landscape grows in healthcare and other industries, patients are expecting more seamless and convenient access to healthcare and therefore report that self-scheduling is one of their top healthcare engagement priorities. Provider organizations are responding by offering patient self-scheduling functionality to both increase patient convenience and reduce staff burden. This report focuses on five standalone patient self-scheduling solutions to understand their ease of use, why they were chosen over other types of solutions (e.g., EHR functionality), and whether they are worth the money. Additional insights about the broader patient self-scheduling market are also included.

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Key Findings:

  1. Self-Scheduling: An Early but Broadening Market
  2. Relatient’s Rules Engine Helps Respondents Streamline Complex Scheduling
  3. Zocdoc Respondents Use Solution for Patient Acquisition through Online Marketplace but Struggle with Pricing Model
author - Carlisa Cramer
Carlisa Cramer
author - Breanne Hunter
Breanne Hunter
author - Andrew Wright
Project Manager
Andrew Wright
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.

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