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2026 BEST IN KLAS
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2025
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Ambient AI 2026
Author
Kylee Bird
Author
Tyson Blauer
Ambient AI remains one of healthcare IT's highest-performing and most active markets. Healthcare organizations continue to report reduced documentation burden, improved note quality, and stronger clinician focus during patient visits. At the same time, the market has entered a more complicated phase. Average satisfaction scores have slipped, driven less by product dissatisfaction than by rising expectations and by EHR vendors bringing native or bundled ambient tools to market. The current data shows three market shifts: (1) native EHR offerings are resetting price and integration expectations; (2) expanded functionality beyond note generation is becoming necessary for differentiation; and (3) buying decisions are moving from early enthusiasm toward more-deliberate long-term platform evaluations.
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Writer
Elizabeth Pew
Designer
Kath Spencer
Project Manager
Ben Giles
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.