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Ambulatory Ecosystem Veradigm Complete Look 2023
Author
Aaron Gleave
Author
Alex McIntosh
When making a core HIT purchasing decision, ambulatory healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas beyond core EMR and PM solutions. This Veradigm “complete look” provides a high-level analysis of the key IT components that make up Veradigm’s comprehensive suite. (Other reports in the series do the same for athenahealth, eClinicalWorks, Greenway Health, and NextGen Healthcare.)
Note: In 2022, Allscripts’ hospital and large practice business was acquired by Harris Healthcare and rebranded to Altera Digital Health. Allscripts solutions not acquired by Harris Healthcare have been rebranded to Veradigm.
Performance & Market Share Overview—Veradigm Ambulatory Suite
Strengths
- Smaller customers are more highly satisfied with the vendor
- Solutions can be customized to fit customers’ needs
- Customers are highly satisfied with the reporting features for EMR/PM solutions
Weaknesses
- Customers complain about the vendor relationship and lack of support due to difficulty finding resources who can solve issues
- Many customers report that lack of training makes it hard to overcome software complexity
- Many customers feel nickel-and-dimed
- FollowMyHealth is difficult to use on the patient side
Performance Snapshot
Below are high-level summaries of how Veradigm performs in the HIT areas ambulatory healthcare organizations most frequently consider when making an enterprise HIT decision. This is not an exhaustive snapshot of all technology areas in which Veradigm offers an HIT solution.
About This Report
Each year, KLAS interviews thousands of healthcare professionals about the IT solutions and services their organizations use. For this report, interviews were conducted over the last 12 months using KLAS’ standard quantitative evaluation for healthcare software, which is composed of 16 numeric ratings questions and 4 yes/no questions, all weighted equally. Combined, the ratings for these questions make up the overall performance score, which is measured on a 100-point scale. The questions are organized into six customer experience pillars—culture, loyalty, operations, product, relationship, and value.
Sample Sizes
Unless otherwise noted, sample sizes displayed throughout this report (e.g., n=16) represent the total number of unique customer organizations interviewed for a given vendor or solution. However, it should be noted that to allow for the representation of differing perspectives within any one customer organization, samples may include surveys from different individuals at the same organization.
Some respondents choose not to answer particular questions, meaning the sample size for any given vendor or solution can change from question to question. When the number of unique organization responses for a particular question is less than 15, the score for that question is marked with an asterisk (*) or otherwise designated as “limited data.” If the sample size is less than 6, no score is shown. Note that when a vendor has a low number of reporting sites, the possibility exists for KLAS scores to change significantly as new surveys are collected.
Writer
Natalie Hopkins
Designer
Jessica Bonnett
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.