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athenahealth for Hospitals

athenahealth for Hospitals
Insights into the Early-Adopter Experience

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athenahealth entered the underserved community hospital EMR market in 2015 with the acquisition of RazorInsights. Since then, provider interest has skyrocketed, with athenaOne for Hospitals and Health Systems being the third most frequently selected hospital EMR solution in the US in both 2015 and 2016. This report takes an early look at the progress athenahealth has made and the overall experience of early adopters. Speaking with executives, IT professionals, and departmental end users, KLAS interviewed all of the 8 hospitals who contracted directly with athenahealth to convert from another EMR and who came live by February 2017. KLAS also spoke with 28 other hospitals who contracted with athenahealth but were not yet live as of February 2017 to get their thoughts on how things are progressing. Hospitals who migrated from the acquired RazorInsights platform were excluded from this research as their experience is atypical of what prospective clients could expect.

Key Topics

  1. TVR Communications Leads Performance; Early Epic Users Also Pleased
  2. Cerner and Epic Displacing Few Best-of-Breed Vendors
  3. GetWellNetwork Customers Report High Expectations for Functionality Despite Uneven Delivery
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.